No 7 Digital Inclusion

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1 No 7 Digital Inclusion

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3 7 Digital Inclusion Active Response 7 will reflect on the issues that have arisen around the lack of engagement of some sectors of the community in recent technological advances. From April 2013 a new Universal Credit will be introduced to replace many current benefits, including Housing Benefit and Job Seeker's Allowance. The Government wants 80% of applications for Universal Credit to be online by However, social housing tenants frequently fall into the categories of those most likely to be digitally excluded that is, unlikely to have the skills, equipment and connectivity, or even the desire, to access services online. The risk is that these individuals will either become more financially excluded as they fail to manage the benefits process electronically or they will require higher levels of support to ensure they access their full entitlement. There is also a risk to landlords of rising levels of rent arrears. Contents 1. Background 2. Business Case 3. The Discussion 4. Good practice 5. Research 6. Recommendations

4 1. Background digital inclusion is about different people using different equipment for different reasons senior officer, welsh government There are benefits to tenants from being digitally connected. There are estimates of savings for an average family of around 560 per year from accessing goods and services, and paying bills, online. Services can be accessed more easily out of office hours. Being IT literate also increases employability and has the potential to reduce social exclusion. Both UK and Welsh Governments have recognised that digital exclusion is an issue that needs to be addressed. The Social Landlords and Digital Inclusion Strategy Group was a partnership initiative established by English and UK agencies in July There was no new money allocated from central government for this, but it coordinated the initiatives produced by member partners. Delivering Digital Inclusion: A Strategic Framework for Wales was produced in December It recognised that there has been a range of piecemeal activity towards digital inclusion and acknowledged that market forces alone will not be sufficient to get people onto the internet. No new resources have been dedicated to the Framework, but it refers to investment from Welsh Government and Communities 2.0, with European Structural Funds. Communities 2.0 has worked with Housing Associations in Wales to deliver digital inclusion projects, some of which are highlighted in the Good Practice section. The programme runs until March 2015, and will be changing to a more policy-driven approach. As it is European funded, it has been geographically limited in Wales, however Communities 2.0 are hoping that the work they are undertaking with CHC (Community Housing Cymru) will be applicable across the Welsh housing sector. What is sought is a consistent approach across organisations and regions, to increase the scale of successful projects and to deliver effective initiatives across Wales.

5 2. Business Case it has become business critical head of communities, housing association The DWP's own impact assessment predicts that under Universal Credit, 2 million households, including 1.1 million households with children, will have lower entitlements. Housing associations are anticipating rent arrears could double as a result of moves to pay housing welfare payments direct to tenants. In a recent English pilot of direct payments, the rate of arrears as a proportion of the total rent roll increased from 3% to 7%. These developments will put pressure on the finances of housing providers, at the same time as tenants are coming to terms with online management of their new Universal Credit payment. Although research indicates that the percentage of social housing tenants accessing the internet has risen from 40% to 60% in the last few years, it is still short of the general population at over 70%. One housing association recently reported that only 27% of their tenants had access to the internet. Research from Welsh Government indicates that older people, those with lower socio-economic status, individuals with limiting disabilities and those with lower educational attainment are more likely to be digitally excluded. There is a strong incentive for housing providers to facilitate digital inclusion, in the immediacy of accessing online welfare applications, but also for long-term social inclusion, increased skills, financial capacity and the shortage of available resources in any other sector to address the problem. digital inclusion is now where financial inclusion was five years ago. area ICT broker, communities 2.0

6 3. The Discussion The following are some of the concerns about the current state of Digital Inclusion raised at the round table discussion. These comments were made by individuals and are not indicative of a consensus opinion of the group. projects and funding to date have been fragmented partnerships manager, housing association Government There is concern that digital inclusion did not fall into the responsibility of one Welsh Government department. There are a number of initiatives overseen by the Welsh Government Digital Inclusion Management Board. There is concern at staff reductions at Job Centres, which may limit support available to people who are digitally excluded to access benefits off-line. Infrastructure The issue of rolling out improved broadband connectivity resides largely with the service provider, and improvements to this are beyond the scope of what individual housing providers can achieve. They could consider lobbying to ensure the issue of lack of connectivity affecting our communities is raised. However it was stressed that poor infrastructure should not be an excuse to not do anything. A stumbling block is a lack of landline in many houses. It was also noted that accessing broadband requires a direct debit, which overlaps with the issue of financial exclusion. The question was raised whether the introduction of 4G technology will make an impact on areas with limited connectivity, or whether it will merely increase download speeds for those already connected with broadband. It was noted that technological innovation is moving very fast, and projects based on current technology can become obsolete very quickly.

7 3. The Discussion Equipment Use of the equipment comes down to the ability and attitude of each individual. Some people may lack the skills and experience required, others may have a negative attitude towards the technology in general and so not want to engage in any learning sessions. Some users are concerned about breaking the equipment. Software is available to reset shared computers to original settings, to avoid trouble with viruses and random software downloading. The range of methods to connect with digital content has expanded dramatically in recent years. What was previously an issue of having a PC in the home has been superseded by access to mobile phones with internet capacity, tablet-style portable computers, and even games consoles that allow access online. However, it was noted that the ability to go online on a mobile phone did not necessarily equip, for example, a young person to enter a working environment that requires familiarity with desktop computers and applications. Lack of basic skills can be a barrier. Are there still benefits to be had from housing organisations linking with providers of low-cost, refurbished computers? Is there potential for housing organisations to collectively bargain to get discounted contracts for smart phones with the potential for upgrades on the handsets? Would it be beneficial to have tablet computers in use by staff who engage with tenants, to demonstrate their usefulness in the course of everyday work (see Care & Repair MyPad project)? the risk is that people will use the lack of infrastructure as an excuse not to do anything national digital inclusion broker, communities 2.0

8 3. The Discussion In-house projects There were no reports of successes for teletext-style, dedicated television channels. In the main, attendees to this Capturing the Lessons event were from the Communities, Development and Regeneration sections of housing organisations. It was felt that IT departments, in the main, look for technological solutions to digital exclusion, whereas it requires a very person-centred approach. Some IT departments are reported as have concerns around becoming engaged in digital inclusion initiatives, as they may be regarded as support officers for individual tenant s IT issues. It was questioned whether Housing Officers are the right staff to engage with tenants on digital inclusion as they sometimes have more of an enforcement role. There was a suggestion that perhaps it would be preferable to have dedicated staff, or integrate with work of Financial Inclusion or New Tenancy officers. need buy-in at high levels community regeneration manager, housing association Training volunteers to train other members of the community is effective, however the difficulty is in finding the volunteers. Efforts to get school students to deliver training have developed well, but sessions can be inconsistent due to school holidays and exams. One housing association youth forum has been engaging its members as volunteer trainers. There are organisational and financial implications in transporting and supervising young people. Efforts to date have tended to be around sheltered schemes, which are a good audience for pilot projects, but are perhaps not as in need of support as tenants living alone. As many digitally-excluded people are also socially and financially excluded, they may not be able to access training in another area. To have a central register of courses available in the local area would be beneficial, however one organisation needs to take responsibility for hosting and maintenance of the website. There is an apparent shortage of projects that are scalable most project are fragmented, delivered very locally and there is a lack of coordination around projects which could potentially benefit from economies of scale. However, due to the interventions required on an individual level, projects tend to be very hands on.

9 3. The Discussion Social Media Social Media is being used in the housing sector, but mostly between housing providers eg on Twitter. Some projects are using Facebook as primary communication, but the challenge is to make them absolutely up-to-date and responsive. It was noted that in many areas, staff do not have free use of social media technologies, as there was a level of monitoring or restriction from the organisation on who uses this technology and for what purposes. Social media guidance for civil servants from UK government has recently been published and recommends relaxing controls of staff use of social media for business purposes, with better training and management of staff, rather than technological restrictions on use. lack of basic skills can be a barrier community development officer, housing association Evidence from the ONS (2010) suggests that in Britain, personal choice is the most reported reason for not having household internet access, with six out of ten non-users reporting they had no need or desire to have household access. In comparison, three out of ten non-users reported that equipment or access costs were too high, and two out of ten reported lack of skills as the main reason. Social Housing Providers and Digital Inclusion Strategy Group 2010 Action Plan

10 4. Good practice Communities 2.0 Welsh Government programme delivered by five partner organisations the Wales Cooperative, Novas Scarman, Pembrokeshire Assoc. of Voluntary Services, Carmarthenshire CC and GEECS at the University of Glamorgan. Much of the funding for Communities 2.0 has come from the European Regional Development Fund. Take Ctrl To raise awareness of digital technologies to tackle financial exclusion. Digital inclusion officer appointed for a two years to manage programme of development and community-based training including informal taster sessions and more formal training courses. Put together by The North Wales Financial Inclusion Partnership with members from seven housing associations serving North Wales and funded by Communities 2.0. Care & Repair MyPad project Staff use ipads during visits to introduce clients to technology in their own home. They work with two main project target groups: older people and people with disabilities. Partnership with Communities 2.0 and BT in Wales, who have provided funding for the 57 ipads. Improves business efficiency, and clients see ipads in use if they show an interest, then signposted to other local initiatives and further training.

11 4. Good Practice Melin Homes: Getting Connected To help people bridge the digital divide and enjoy financial savings online. Two graduates employed by Melin on Getting Connected project, helping to train residents given computers in how to get the maximum benefit. The second element aims to provide a PC in the home and broadband access to 500 Melin tenants accompanied by training in computer applications. Busness Eryri + Coleg Harlech Ray Rees, a resident of North Wales Housing Llys y Coed extra care facility, has been dubbed the oldest whiz-kid in Wales because of his interest in technology. He regularly logs on to Facebook and Skype to chat to relatives abroad and checks Twitter for the latest scandal and gossip. He attended a digital storytelling course with Busnes Eryri. It was so enjoyable and you learn interesting things about new technology all the time. Caerphilly Come Surf with Me A combination of three projects in the Caerphilly County Borough that are assisting older people, longterm unemployed, social housing tenants and Welsh speakers, with initiatives including IT clubs, loan computers and workshops. The wider use of Come Surf with Me creates brand recognition across the borough, and the potential for other groups to join the Come Surf with Me initiative.

12 5. Research Source: ONS (2010) *note: more than one response permitted

13 6. Recommendations i2i: Engage with Communities 2.0 and Community Housing Cymru to identify digital inclusion initiatives across the housing sector Promote regional working and best practice for housing providers Convene a working group early in 2013 to determine way forward, in light of work produced by CHC and Communities 2.0 in November Social housing providers: Identify a digital inclusion champion to be central point of contact for digital inclusion initiatives and information, both internally and externally. Present to your board/council on digital inclusion to gain strategic recognition and support at high levels. If undertaking tenant-profiling exercises, include questions on digital inclusion: use of internet, ownership of computer/tablet/phone etc. the benefits are compelling housing strategy officer, local authority

14 Acknowledgements Thanks to the following for their input and time in the production of this briefing: Bron Afon Communities 2.0 Newport City Homes United Welsh Linc Cymru Charter Housing Association Creation Digital Inclusion Melin Homes Valleys to Coast Housing RCT Homes Wales and West Housing Caerphilly County Borough Council Care and Repair Cymru Welsh Government Contact Us For information on this Active Response or the work of i2i please contact: Rachel Morton: or Elen Grantham: or Rachel Honey-Jones: or Visit the i2i website:

15 Cydnabyddiaeth Diolch i r canlynol am eu cyfraniad a u hamser yn paratoi r wybodaeth hon: Bron Afon Cartrefi Melin Cymunedau 2.0 Tai Cymoedd i r Arfordir Cartrefi Dinas Casnewydd Tai RhCT Cymdeithas Tai Unedig Cymru Tai Cymru a Gorllewin Lloegr Linc Cymru Cyngor Bwrdeistref Sirol Caerffili Cymdeithas Tai Charter Gofal a Thrwsio Cymru Creation Digital Inclusion Llywodraeth Cymru Cysylltwch â ni I gael gwybodaeth am yr Ymateb Gweithgar hwn neu am waith i2i, cysylltwch â: Rachel Morton: Rachel.Morton@cih.org neu Elen Grantham: Elen.Grantham@cih.org neu Rachel Honey-Jones: Rachel.Honey-Jones@cih.org neu Ymwelwch â gwefan i2i:

16 6. Argymhellion i2i: Ymgysylltu â Chymunedau 2.0 a Thai Cymunedol Cymru i ganfod cynlluniau cynhwysiant digidol ar draws y sector tai Hybu gwaith rhanbarthol a r arferion gorau i ddarparwyr tai Cynnull gweithgor yn gynnar yn 2013 i benderfynu ar y ffordd ymlaen, yng ngoleuni gwaith gan Gartrefi Cymunedol Cymru a Chymunedau 2.0 ym mis Tachwedd Darparwyr Tai Cymdeithasol: Dewis hyrwyddwr cynhwysiant digidol i fod yn bwynt cyswllt canolog ar gyfer cynlluniau a gwybodaeth cynhwysiant digidol, yn fewnol ac yn allanol. Rhoi cyflwyniad i ch bwrdd/cyngor am gynhwysiant digidol i sicrhau cydnabyddiaeth strategol a chymorth ar lefelau uchel. Os byddwch chi n cynnal ymarferion proffilio tenantiaid, dylech gynnwys cwestiynau am gynhwysiant digidol: defnyddio r rhyngrwyd, bod yn berchen ar gyfrifiadur/tabled/ffôn ac ati. mae r manteision yn amlwg swyddog strategaeth dai, awdurdod lleol

17 5. Ymchwil Rhesymau dros beidio â mynd ar lein gartref Anabledd corfforol Pryderon ynglŷn â phreifatrwydd neu ddiogelwch Cysylltiad â'r rhyngrwyd yn rhywle arall Diffyg sgiliau Costau offer neu gysylltu'n rhyw ddrud Ddim angen nac eisiau defnyddio'r rhyngrwyd Ffynhonnell: Source: ONS ONS (2010) (2010) *note: *sylwer, more than caniateir one response mwy nag permitted un ymateb Mannau Gwan Band Eang

18 4. Arferion da Cartrefi Melin Creu r Cysylltiad Helpu pobl i bontio r bwlch digidol a manteisio ar arbedion ariannol ar lein. Cyflogwyd dau â gradd gan Merlin ar brosiect Creu r Cysylltiad, i helpu i hyfforddi preswylwyr y rhoddwyd cyfrifiaduron iddynt ar sut i fanteisio i r eithaf arnynt. Nod yr ail elfen yw darparu cyfrifiadur personol yn y cartref a chysylltiad Band Eang i 500 o denantiaid Melin drwy eu hyfforddi i ddefnyddio rhaglenni cyfrifiadurol. Busnes Eryri + Coleg Harlech Mae Ray Rees, un o drigolion canolfan gofal ychwanegol Tai Gogledd Cymru, Llys y Coed wedi cael ei alw n athrylith ar y we hynaf Cymru oherwydd ei ddiddordeb mewn technoleg. Mae n cysylltu n rheolaidd â Facebook a Skype i sgwrsio â i berthnasau dramor ac yn cael golwg ar Twitter i weld beth yw r sgandalau a r clecs diweddaraf. Aeth ar gwrs adrodd straeon digidol gyda Busnes Eryri. Mi wnes i fwynhau gymaint ac mae rhywun yn dysgu pethau newydd am bynciau Dewch i Syrffio Gyda Fi Caerffili Cyfuniad o dri phrosiect ym Mwrdeistref Sirol Caerffili sy n cynorthwyo pobl hŷn, pobl ddi-waith tymor hir, tenantiaid tai cymdeithasol a siaradwyr Cymraeg, gyda chynlluniau sy n cynnwys clybiau TG, cyfrifiaduron ar fenthyg a gweithdai. Drwy ddefnyddio Dewch i Syrffio Gyda Fi; ar raddfa ehangach, mae hyn yn creu cydnabyddiaeth o r brand ledled y fwrdeistref, a r potensial i grwpiau eraill ymuno â r cynllun Dewch i Syrffio Gyda Fi.

19 4. Arferion da Cymunedau 2.0 Cymryd Gafael Er mwyn codi ymwybyddiaeth o dechnolegau digidol i fynd i r afael ag allgáu ariannol, penodwyd swyddog cynhwysiant digidol am ddwy flynedd i reoli rhaglen datblygu a hyfforddiant yn y gymuned, gan gynnwys cynnal sesiynau blasu anffurfiol a chyrsiau hyfforddi mwy ffurfiol. Un o raglenni Llywodraeth Cymru sy n cael ei darparu gan bum sefydliad partner : Canolfan Cydweithredol Cymru, Novas Scarman, Cymdeithas Gwasanaethau Gwirfoddol Sir Benfro, Cyngor Sir Caerfyrddin a GEECS ym Mhrifysgol Morgannwg. Mae llawer o r arian ar gyfer Cymunedau 2.0 wedi dod gan Gronfa Datblygu Rhanbarthol Ewrop. Trefnwyd hyn gan Bartneriaeth Cynhwysiant Ariannol Gogledd Cymru gydag aelodau o saith cymdeithas dai sy n gwasanaethu r gogledd ac mae'n cael ei noddi gan Gymunedau 2.0. Prosiect MyPad Gofal a Thrwsio Bydd staff yn defnyddio ipads yn ystod eu hymweliadau i gyflwyno cleientiaid i dechnoleg yn eu cartref eu hunain. Byddant yn gweithio gyda dau brif grŵp targed: pobl hŷn a phobl ag anableddau. Partneriaeth gyda Chymunedau 2.0 a BT yng Nghymru, sydd wedi darparu nawdd ar gyfer y 57 ipad. Mae n golygu bod y busnes yn fwy effeithlon, a bydd cleientiaid yn gweld yr ipads ar waith os byddant yn dangos diddordeb, yna, fe u cyfeirir at gynlluniau eraill a rhagor o hyfforddiant.

20 3. Y Drafodaeth Cyfryngau Cymdeithasol Defnyddir Cyfryngau Cymdeithasol yn y sector tai, ond gan amlaf rhwng y darparwyr tai eu hunain e.e. ar Twitter. Mae rhai prosiectau n defnyddio Facebook yn brif ddull cyfathrebu, ond yr her yw eu gwneud yn hollol gyfoes ac ymatebol. Dywedwyd mewn sawl ardal, nad yw staff yn rhydd i ddefnyddio technolegau r cyfryngau cymdeithasol, oherwydd bod y sefydliad yn monitro'r trefniadau neu'n gosod cyfyngiadau ar bwy sy n cael defnyddio r dechnoleg hon ac at ba bwrpas. Mae r Canllawiau ar gyfryngau cymdeithasol i weision sifil gan Lywodraeth y Deyrnas Unedig wedi u cyhoeddi n ddiweddar ac maent yn argymell llacio r rheolau sy n atal staff rhag defnyddio r cyfryngau cymdeithasol at ddibenion busnes, ac yn awgrymu y dylid hyfforddi a rheoli staff yn well, yn hytrach na chyfyngu ar ddefnyddio technoleg. gall diffyg sgiliau sylfaenol fod yn rhwystr swyddog datblygu cymunedol, cymdeithas dai Mae tystiolaeth gan yr ONS (2010) yn awgrymu mai dewis personol yw'r rheswm a roddir amlaf am beidio â chael cysylltiad â'r rhyngrwyd gartref ym Mhrydain. Dywedai chwech o bob deg nad oeddent yn defnyddio'r rhyngrwyd am nad oeddent yn teimlo angen nac awydd cael cysylltiad gartref. Roedd tri o bob deg nad oeddent yn defnyddio'r rhyngrwyd gartref yn dweud bod yr offer neu'r costau cysylltu'n rhy ddrud, a dywedai dau o bob deg mai diffyg sgiliau oedd y prif reswm. Cynllun Gweithredu'r Darparwyr Tai Cymdeithasol a'r Grŵp Strategaeth Cynhwysiant Digidol 2010

21 3. Y Drafodaeth Prosiectau mewnol Ni chafwyd dim adroddiadau am lwyddiannau sianelau teledu arbennig sy'n cynnig gwasanaeth tebyg i deletestun. Ar y cyfan, roedd y bobl a ddaeth i r digwyddiad 'Dysgu r Gwersi' yn dod o adrannau cymunedau, datblygu ac adfywio sefydliadau tai. Teimlid bod adrannau TG, ar y cyfan, yn chwilio am atebion technolegol i allgáu digidol yn hytrach na chanolbwyntio ar yr unigolyn, sef yr hyn yr oedd gwir angen ei wneud. Dywedir bod rhai adrannau TG yn poeni am fod yn rhan o gynlluniau cynhwysiant digidol, rhag ofn iddynt gael eu gweld yn swyddogion cymorth ar gyfer problemau TG tenantiaid unigol. Roedd rhywfaint o amheuaeth ynglŷn ag ai Swyddogion Tai yw r staff iawn i ymgysylltu â thenantiaid ynglŷn â chynhwysiant digidol oherwydd eu bod weithiau n cyflawni rôl sy n fwy o rôl gorfodi. Roedd awgrym y byddai o bosibl yn well cael staff penodedig, neu gydblethu hyn â gwaith Cynhwysiant Ariannol neu swyddogion Tenantiaeth Newydd. angen cefnogaeth ar y lefelau uchaf rheolwr adfywio cymunedo,l cymdeithas dai Mae defnyddio gwirfoddolwyr hyfforddi i hyfforddi aelodau eraill o r gymuned yn effeithiol, ond, dod o hyd i r gwirfoddolwyr yw r broblem. Mae ymdrechion i gael myfyrwyr ysgol i hyfforddi pobl wedi datblygu n dda, ond gall y sesiynau fod yn anghyson oherwydd gwyliau r ysgol ac arholiadau. Mae fforwm ieuenctid un gymdeithas dai wedi bod yn defnyddio i aelodau n hyfforddwyr gwirfoddol. Mae goblygiadau trefniadaethol ac ariannol ynghlwm wrth gludo a goruchwylio pobl ifanc. Mae r ymdrechion hyd yn hyn wedi tueddu i droi o gwmpas cynlluniau tai gwarchod. Er bod y rhain yn cynnig cynulleidfa dda ar gyfer prosiectau peilot, efallai nad yw eu 'hangen' gymaint ag yw angen tenantiaid sy n byw ar eu pen eu hunain. Gan fod llawer o bobl sydd wedi u hallgáu'n ddigidol hefyd wedi u hallgau n gymdeithasol ac yn ariannol, efallai na fyddant yn gallu manteisio ar hyfforddiant mewn ardal arall. Byddai o fudd cael cofrestr ganolog o gyrsiau sydd ar gael yn yr ardal leol, ond mae angen i un sefydliad ysgwyddo r cyfrifoldeb am gynnal a chadw'r wefan. I bob golwg, mae prinder prosiectau graddadwy mae r rhan fwyaf o r prosiectau n dameidiog, yn cael eu darparu n lleol iawn ac mae diffyg cydlynu o ran prosiectau a allai elwa o arbedion maint. Fodd bynnag, oherwydd yr ymyriadau sydd eu hangen ar lefel unigol, mae'r prosiectau n tueddu i fod yn rhai ymarferol iawn.

22 3. Y Drafodaeth Offer Gallu ac agwedd pob unigolyn sy'n penderfynu sut y defnyddir yr offer. Efallai na fydd gan rai pobl y sgiliau a'r profiad sy'n ofynnol, efallai y bydd gan eraill agwedd negyddol at y dechnoleg yn gyffredinol ac felly na fyddant yn awyddus i ymuno ag unrhyw sesiynau dysgu. Mae rhai defnyddwyr yn poeni am 'dorri' yr offer. Mae meddalwedd ar gael i ailosod cyfrifiaduron i'w gosodiadau gwreiddiol, er mwyn osgoi trafferth gyda firysau a lawrlwytho gwahanol fathau o feddalwedd. Mae'r gwahanol ddulliau sydd ar gael i gysylltu â chynnwys digidol wedi ehangu'n ddramatig yn y blynyddoedd diwethaf. Ers talwm, mater o gael cyfrifiadur personol gartref oedd hi ond bellach mae ffonau symudol ar gael sy'n gallu cysylltu â'r rhyngrwyd, cyfrifiaduron tabled cludadwy, a hyd yn oed gonsolau gemau sy'n galluogi rhywun i fynd ar lein. Serch hynny, nodwyd nad yw gallu mynd ar lein ar ffôn symudol o reidrwydd yn arfogi rhywun ifanc i ymuno ag amgylchedd gwaith lle mae gofyn bod yn gyfarwydd â chyfrifiaduron a rhaglenni pen desg. Gall diffyg sgiliau sylfaenol fod yn rhwystr. A fyddai'n dal yn fuddiol i sefydliadau tai gysylltu â'r sawl sy'n darparu cyfrifiaduron sydd wedi'u hadnewyddu ac yn cael eu gwerthu'n rhad? A oes lle i sefydliadau tai fargeinio ar y cyd i gael gostyngiad ar gontractau ffonau clyfar a'r potensial i uwchraddio'r setiau? A fyddai o fudd i staff sy'n ymgysylltu â thenantiaid ddefnyddio cyfrifiaduron tabled er mwyn dangos pa mor ddefnyddiol yw'r rhain yn eu gwaith o ddydd i ddydd (gweler prosiect MyPad Gofal a Thrwsio)? y perygl yw y bydd pobl yn defnyddio'r diffyg seilwaith yn esgus dros wneud dim byd brocer cynhwysiant digidol cenedlaethol, cymunedau 2.0

23 4. Y Drafodaeth Dyma rai o'r pryderon a godwyd yn y drafodaeth bwrdd crwn ynglŷn â chyflwr Cynhwysiant Digidol ar hyn o bryd. Sylwadau gan unigolion oedd y rhain ac nid ydynt yn cynrychioli barn gonsensws y grŵp. mae'r prosiectau a'r ariannu hyd yn hyn wedi bod yn dameidiog rheolwr partneriaethau, cymdeithas dai Llywodraeth Mae rhai'n poeni nad yw cynhwysiant digidol yn gyfrifoldeb i'r un adran benodol yn Llywodraeth Cymru. Mae nifer o gynlluniau'n cael eu goruchwylio gan Fwrdd Rheoli Cynhwysiant Digidol Llywodraeth Cymru. Mae pobl yn poeni am dorri nifer y staff mewn Canolfannau Gwaith a allai gyfyngu ar y cymorth sydd ar gael i bobl sydd wedi'u hallgáu yn ddigidol i gael gafael ar fudd-daliadau drwy ddulliau traddodiadol. Seilwaith Mae lledaenu gwell cysylltedd band eang yn dibynnu'n bennaf ar ddarparwr y gwasanaeth, ac mae gwella hyn y tu hwnt i gwmpas yr hyn y gall darparwyr tai unigol ei gyflawni. Gallent ystyried lobïo er mwyn sicrhau bod y broblem diffyg cysylltedd sy'n effeithio ar ein cymunedau'n cael sylw. Serch hynny, pwysleisiwyd na ddylai seilwaith gwael fod yn esgus dros wneud dim byd. Un maen tramgwydd yw bod llawer o gartrefi erbyn hyn lle nad oes lein ffôn ddaearol. Nodwyd hefyd fod gofyn trefnu debyd uniongyrchol er mwyn cael gafael ar fand eang, ac mae hynny'n gorgyffwrdd â mater allgáu ariannol. Soniwyd am gyflwyno technoleg 4G gan ofyn a fydd hyn yn dylanwadu ar ardaloedd lle mae diffyg cysylltedd, ynteu ai unig effaith hyn fydd cynyddu'r cyflymder lawrlwytho i'r rheini sydd â chysylltiad band eang eisoes. Nodwyd bod arloesi technolegol yn symud ar wib, a bod prosiectau sy'n seiliedig ar dechnoleg yn gallu dyddio yn gyflym iawn. Tybed a allai sefydliadau Tai ysgwyddo rôl Darparwyr Gwasanaethau'r Rhyngrwyd (ISP)?

24 2. Yr Achos Busnes mae'n hollbwysig i'r busnes erbyn hyn pennaeth cymunedau, cymdeithas dai Mae asesiad effaith yr Adran Gwaith a Phensiynau ei hun yn rhagweld y bydd 2 filiwn o aelwydydd, gan gynnwys 1.1 miliwn o aelwydydd â phlant, yn wynebu sefyllfa lle bydd eu hawl i fudd-daliadau'n llai ar ôl cyflwyno'r Credyd Cyffredinol. Mae cymdeithasau tai yn rhagweld y gall ôl-ddyledion rhent ddyblu yn sgil camau i dalu taliadau lles tai yn uniongyrchol i denantiaid. Treialwyd taliadau uniongyrchol yn Lloegr yn ddiweddar, a gwelwyd bod ôl-ddyledion, fel cyfran o gyfanswm y rhent, yn cynyddu o 3% i 7%. Bydd y datblygiadau hyn yn golygu bod darparwyr tai o dan bwysau ariannol, a hynny ar yr un pryd ag y bydd tenantiaid yn ymdopi â rheoli eu taliad Credyd Cyffredinol newydd ar lein. Er bod gwaith ymchwil yn awgrymu bod canran y tenantiaid tai cymdeithasol sy'n defnyddio'r rhyngrwyd wedi codi o 40% i 60% yn yr ychydig flynyddoedd diwethaf, mae'n dal yn is na'r ganran sy'n ei ddefnyddio yn y boblogaeth yn gyffredinol, sef dros 70%. Dywedodd un gymdeithas dai yn ddiweddar mai dim ond 27% o'i thenantiaid a oedd yn gallu cysylltu â'r rhyngrwyd. Mae gwaith ymchwil gan Lywodraeth Cymru'n awgrymu bod pobl hŷn, y rheini sydd â statws cymdeithasol-economaidd is, unigolion sydd ag anableddau cyfyngol a'r rheini â chyrhaeddiad addysgol is, yn fwy tebygol o fod wedi'u hallgáu'n ddigidol. Mae cymhelliant cryf i ddarparwyr tai hwyluso cynhwysiant digidol, am fod hynny'n golygu bod modd gwneud ceisiadau lles ar lein yn y fan a'r lle, ond hefyd am ei fod yn gymorth i sicrhau cynhwysiant cymdeithasol yn y tymor hir, i wella sgiliau a gallu ariannol ac yn gymorth i wneud iawn am y prinder adnoddau sydd mewn unrhyw sector arall i fynd i'r afael â'r broblem. mae cynhwysiant digidol erbyn hyn wedi cyrraedd yr un man â lle'r oedd cynhwysiant ariannol bum mlynedd yn ôl. brocer TGCh ardal, cymunedau 2.0

25 1. Cefndir mae a wnelo cynhwysiant digidol â gwahanol bobl yn defnyddio gwahanol offer am wahanol resymau' uwch swyddog, llywodraeth cymru Mae cael cysylltiad digidol o fudd i denantiaid. Amcangyfrifir bod y teulu cyffredin yn gallu arbed tua 560 y flwyddyn drwy gael gafael ar nwyddau a gwasanaethau, a thalu biliau ar lein. Mae'n haws cael gafael ar wasanaethau y tu allan i oriau swyddfa. Mae gallu defnyddio TG yn fedrus yn gwneud rhywun yn haws ei gyflogi hefyd ac fe all liniaru allgáu cymdeithasol Mae Llywodraeth y Deyrnas Unedig a Llywodraeth Cymru ill dwy wedi sylweddoli bod allgáu digidol yn broblem y mae angen mynd i'r afael â hi. Cynllun partneriaeth a sefydlwyd gan asiantaethau yn Lloegr a'r Deyrnas Unedig ym mis Gorffennaf 2009 yw'r Grŵp Landlordiaid Cymdeithasol a'r Strategaeth Cynhwysiant Digidol. Ni ddyrannwyd arian newydd gan y llywodraeth ganolog ar ei gyfer, ond fe wnaeth hi gydlynu'r cynlluniau a gynigiwyd gan y partneriaid a oedd yn aelodau. Cyhoeddwyd Sicrhau Cynhwysiant Digidol: Fframwaith Strategol i Gymru ym mis Rhagfyr Roedd hwnnw'n cydnabod bod "amrywiaeth o weithgareddau digyswllt" wedi cyfrannu at gynhwysiant digidol ac yn dweud na fydd grymoedd y farchnad ar eu pen eu hunain yn ddigon i gael pobl ar y rhyngrwyd. Nid oes dim adnoddau newydd wedi'u neilltuo ar gyfer y Fframwaith, ond mae'n cyfeirio at fuddsoddiad Llywodraeth Cymru a Chymunedau 2.0, ynghyd â Chronfeydd Strwythurol Ewrop. Mae Cymunedau 2.0 wedi bod yn gweithio gyda Chymdeithasau Tai yng Nghymru i wireddu prosiectau cynhwysiant digidol a chyfeirir at rai o'r rhain yn yr adran Arferion Da. Bydd y rhaglen ar waith tan fis Mawrth 2015, a bydd yn troi at ddefnyddio dulliau sy'n cael eu sbarduno fwyfwy gan bolisi. Gan ei bod yn cael nawdd gan Ewrop, dim ond mewn rhai ardaloedd penodol yng Nghymru y caiff weithio. Serch hynny, mae Cymunedau 2.0 yn gobeithio y bydd eu gwaith gyda Chartrefi Cymunedol Cymru yn berthnasol i'r sector tai yng Nghymru drwyddo draw. Y nod yw sicrhau ymagwedd gyson ar draws sefydliadau a rhanbarthau, er mwyn ehangu dylanwad prosiectau llwyddiannus a chynnal cynlluniau effeithiol ym mhob cwr o Gymru.

26 7 Cynhwysiant Digidol Bydd Ymateb Gweithgar 7 yn ystyried y materion sydd wedi codi wrth i rai sectorau yn y gymuned fethu manteisio ar ddatblygiadau technolegol diweddar. O fis Ebrill 2013 ymlaen, cyflwynir y Credyd Cyffredinol newydd. Bydd hwn yn disodli llawer o'r budd-daliadau sydd ar gael ar hyn o bryd, gan gynnwys y Budd-dal Tai, a'r Lwfans Ceisio Gwaith. Mae'r Llywodraeth am weld 80% o geisiadau am y Credyd Cyffredinol ar lein erbyn Serch hynny, yn aml iawn, mae tenantiaid tai cymdeithasol yn perthyn i'r categorïau hynny sydd fwyaf tebygol o gael eu 'hallgáu'n ddigidol - hynny yw, maent yn annhebygol o fod â'r sgiliau, yr offer a'r cysylltedd, neu hyd yn oed â'r awydd, i ddefnyddio gwasanaethau ar lein. Y perygl yw y caiff yr unigolion hyn naill ai eu hallgáu'n ariannol fwy byth, wrth iddynt fethu â rheoli'r broses budd-daliadau'n electronig, neu, bydd gofyn iddynt gael cymorth ychwanegol i sicrhau eu bod yn cael yr holl fudd-daliadau y mae ganddynt yr hawl iddynt. Mae perygl hefyd i landlordiaid wynebu mwy a mwy o ôl-ddyledion rhent. Cynnwys 1. Cefndir 2. Achos Busnes 3. Y drafodaeth 4. Arferion da 5. Ymchwil 6. Argymhellion

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28 Rhif 7 Cynhwysiant Digidol