The One Big Housing Conference

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1 The One Big Housing Conference Thursday & Friday 9 th and 10 th October 2014 Programme Metropole Hotel, Llandrindod Wells Sponsors of Delegate Badges

2 CHC s One Big Housing Conference The conference will explore the latest hot topics across development, housing management, maintenance, care and support. Let our main speakers inspire and intrigue you, and then use the workshops to get down into the detail and find solutions to many of the challenges you face at work every day.

3 Day One Thursday 9 th October 9.00 am Registration, Coffee and Exhibition Viewing 9.45 Welcome and Introduction Conference Chair, Customer Excellence for the Successful Business Rebecca Jones, The Red Shoe Business Woman Why customer excellence is vital for your organisation s future success. Housing associations and charities are all looking at additional ways to bring in income, provide more for with less and reduce costs. But are they forgetting who the customer is, what they want and how best to provide it? How can looking after your customer really make sure your organisation is sustainable? Rebecca will share her belief that all members of your team are responsible for the success of your organisation and developing new successful enterprises must include looking after the customer whoever that is Changing Role of Frontline Staff It s not my job or is it? Lisa Barker and Julie Nicholas, CIH The nature of frontline housing roles are changing. This session will feed back the key findings of the Frontline Futures report, highlighting the external influences that are driving that change and what skills front line housing professionals and housing leaders are going to need in the future Refreshments, Networking and Exhibition Viewing Workshop Session 1 Choose from the following sessions: 1. Development Legal Session from Hugh James, Iwan Jenkins and Caroline O Flaherty 2. Go Girls Project Maria Jones, Youth Project Manager, Bron Afon Community Housing and Sam Howells, Youth Projects Development Manager, Charter Hear first hand about the project, its impact and outcomes and the next steps. 3. Coaching for Frontline Staff, Michaela Weaver 4. Co-production, Noreen Blanluet Noreen demonstrates to delegates how housing associations can make use of the co-production model to deliver housing services 5. Bringing your maintenance services in-house, Ark Consultancy

4 Speakers Corners Don t fancy any of the workshop sessions? Our housing led discussion corners are a chance for you to have a coffee with colleagues and discuss the issues that matter to you. Located in the exhibition hall will be the speakers corners with a member of our networks/chc team to facilitate the discussions. Please contact CHC events team with your session ideas Lunch, Networking and Exhibition Join us in the exhibition space for a range of lunch options as well as your chance to network and meet our exhibitors Debate Should RSL s start operating as a business or should the tenants needs come first? Barry Marlow will argue for the business case with John Puzey arguing for the tenants needs Workshop Sessions These sessions are designed to be information sessions. There will be opportunity to ask questions. Choose one of the following sessions: 6. How to Change the face of your Sheltered Housing Stock, Ark Consultancy 7. Housing Associations and Community-led Housing - Nic Bliss In 2012, the Welsh Government made a commitment to co-operative housing, and various successful schemes are now being developed across Wales - co-ops, community land trusts, self-build schemes and others. This workshop will explore how and why housing associations are supporting these schemes, how they are developing strong local communities and how the programme will develop in the future 8. How to have a successful DHP, Barry Marlow 9. An Update on the Renting Homes Bill, Simon White, Welsh Government Simon will give a brief overview of the intent and content of the bill The implementation of the bill how? When? Etc. What stage the bill is at currently? The model contract discussion and feedback from the consultation period ASB proposals Ground 8 proposals How will tenants be affected? How will landlords be affected? 10. How to have a Difficult Conversation, Jo Lord, Learning to Inspire 11. Planning Session Asbri Planning

5 Speakers Corners Refreshments, Networking and Exhibition Sub Plenary Session Tenancy Sustainability, Radojka Miljevic How to tackle poverty through procurement, Richard McFarlane Innovative Design and How it can help to drive down costs, Jonathan Hines and Craig White Regulation, Darshan Matharoo, Welsh Government Close of Day One Dinner followed by Entertainment Day Two Friday 11 th October 9.00 Exhibition Viewing 9.30 Sunday Assembly, Sanderson Jones John Hotwoka Through sleight of hand John will give delegates simple, practical tools to be more self-motivated, resourceful and resilient even in hard times Coffee, Networking and Exhibition Viewing Workshops Sessions 12. Ringfencing Supported Housing, Geoffry Ferras, Citra 13. Positive Psychology, Mark Hodder 14. Creative Engagement, Sanderson Jones 15. The Future of Older Peoples Homes, Jeremy Porteus 16. An Update on the Housing Bill, Ceri Breeze, Welsh Government Esther Foreman Social Change and Innovation In a word that constantly changes and throws up many new challenges Esther shows us how innovation can help provide solution to many of our problems Conference Conclusions 13:25 Lunch and Close

6 Y Gynhadledd Tai Fawr Dydd Iau a dydd Gwener 9 a 10 Hydref 2014 Rhaglen Gwesty Metropole, Llandrindod noddi gan Bathodynnau'r Cynrychiolwyr

7 Cynhadledd Tai Fawr CHC Bydd y gynhadledd yn ymchwilio'r pynciau llosg diweddaraf ar draws meysydd datblygu, rheolaeth tai, cynnal a chadw, gofal a chymorth. Gadewch i'n prif siaradwyr eich ysbrydoli a'ch diddori, ac yna ddefnyddio'r gweithdai i fynd lawr i'r manylion a chanfod datrysiadau i lawer o'r heriau sy'n eich wynebu yn y gwaith bob dydd.

8 Diwrnod 1 Dydd Iau 9 Hydref 9.00 am Cofrestru, Coffi a Gweld yr Arddangosfa 9.45 Croeso a chyflwyniad Cadeirydd y Gynhadledd, Rhagoriaeth Cwsmeriaid ar gyfer y Busnes Llwyddiannus Rebecca Jones, Y Fenyw Busnes â'r Esgidiau Coch Pam fod rhagoriaeth cwsmeriaid yn hanfodol ar gyfer llwyddiant eich sefydliad yn y dyfodol. Mae pob cymdeithas tai ac elusen yn edrych am ffyrdd ychwanegol i gael incwm, darparu mwy gyda llai a gostwng costau. Ond ydyn nhw'n anghofio pwy yw'r cwsmer, yr hyn maen nhw eisiau a'r ffordd orau o'i ddarparu? Sut y gall gofalu am eich cwsmer wneud yn siŵr fod eich sefydliad yn gynaliadwy? Bydd Rebecca yn rhannu ei chred fod holl aelodau eich tîm yn gyfrifol am lwyddiant eich sefydliad a bod yn rhaid i ddatblygu mentrau llwyddiannus newydd gynnwys gofalu am y cwsmer, pwy bynnag yw hynny Newid Rôl Staff Rheng-flaen - Dim fy ngwaith i? Lisa Barker a Julie Nicholas, CIH Mae natur swyddi tai rheng-flaen yn newid. Bydd y sesiwn yma'n rhoi adborth ar ganfyddiadau allweddol dyfodol Frontline Futures, gan amlygu'r dylanwadau allanol sy'n hybu newid a pha sgiliau y bydd swyddogion tai proffesiynol rheng-flaen ac arweinwyr tai eu hangen yn y dyfodol Lluniaeth, Rhwydweithio a Gweld yr Arddangosfa Sesiwn Gweithdai 1 Dewiswch o blith y sesiynau canlynol: 17. Sesiwn Cyfreithiol ar Ddatblygu gan Hugh James, Iwan Jenkins a Caroline O'Flaherty 18. Prosiect Go Girls Maria Jones, Rheolwr Prosiect Ieuenctid Tai Cymunedol Bron Afon a Sam Howells, Rheolwr Datblygu Prosiectau Ieuenctid, Siarter Dewch i glywed o lygad y ffynnon am y prosiect, ei effaith a'i ganlyniadau a'r camau nesaf. 19. Hyfforddiant ar gyfer Staff Rheng-flaen, Michaela Weaver 20. Cyd-gynhyrchu, Noreen Blanluet Bydd Noreen yn dangos i gynrychiolwyr sut y gall cymdeithasau tai ddefnyddio'r model cyd-gynhyrchu i ddarparu gwasanaethau tai 21. Dod â'ch gwasanaethau cynnal a chadw yn fewnol, Ark Consultancy

9 Corneli Trafod Dim o'r sesiynau gweithdy yn mynd â'ch bryd? Mae ein corneli trafod yn gyfle i chi gael coffi gyda chydweithwyr a thrafod y materion sy'n bwysig i chi. Bydd y corneli trafod yn y neuadd arddangos gydag aelodau o'n rhwydweithiau/tîm CHC ar gael i hwyluso'r trafodaethau. Cysylltwch â thîm digwyddiadau CHC gyda'ch syniadau am sesiynau Cinio, Rhwydweithio ac Arddangosfa Ymunwch â ni yn y gofod arddangos am amrywiaeth o opsiynau cinio yn ogystal â chyfle i rwydweithio a chwrdd â'n harddangoswyr Dadl Ddylai LCC ddechrau gweithredu fel busnes neu ddylai anghenion tenantiaid ddod yn gyntaf? - Bydd Barry Marlow yn dadlau dros yr achos busnes gyda John Puzey yn dadlau dros anghenion tenantiaid Sesiynau Gweithdy Cynlluniwyd y sesiynau hyn i fod yn sesiynau gweithdy. Bydd cyfle i ofyn cwestiynau. Dewiswch o blith y sesiynau canlynol: 22. Sut i Newid Wyneb eich Stoc Tai Gwarchod, Ark Consultancy 23. Cymdeithasau Tai a Thai dan Arweiniad y Gymuned - Nic Bliss Yn 2012 gwnaeth Llywodraeth Cymru ymrwymiad i dai cydweithredol ac mae amrywiaeth o gynlluniau llwyddiannus nawr yn cael eu datblygu ledled Cymru - mentrau cydweithredol, ymddiriedolaethau tir cymunedol, cynlluniau hunanadeiladu a mwy. Bydd y gweithdy yma'n ymchwilio sut a pham mae cymdeithasau tai yn cefnogi'r cynlluniau hyn, sut maent yn datblygu cymunedau lleol cryf a sut y bydd y rhaglenni'n datblygu yn y dyfodol. 24. Sut i gael DHP llwyddiannus, Barry Marlow 25. Diweddariad ar y Bil Rhentu Tai, Simon White, Llywodraeth Cymru Bydd Simon yn rhoi trosolwg byr ar fwriad a chynnwys y bil Gweithredu'r bil - sut? pryd? ac ati. Ar ba gam mae'r bil ar hyn o bryd? Model contract - trafodaeth ac adborth o'r cyfnod ymgynghori Cynigion ymddygiad gwrthgymdeithasol Cynigion sail 8 Pa effaith fydd ar denantiaid? Pa effaith fydd ar landlordiaid? 26. Sut i gael Sgwrs Anodd, Jo Lord, Learning to Inspire 27. Sesiwn Cynllunio Cynllunio Asbri

10 Corneli Trafod Lluniaeth, Rhwydweithio ac Arddangosfa Is-sesiynau llawn Cynaliadwyedd Tenantiaethau, Radojka Miljevic Sut i drechu tlodi drwy gaffaeliad, Richard McFarlane Dylunio blaengar a sut y gall helpu i ostwng costau, Jonathan Hines a Craig White Rheoleiddio, Darshan Matharoo, Llywodraeth Cymru Diwedd y Diwrnod Cyntaf Cinio gydag Adloniant i ddilyn Diwrnod Dau Dydd Gwener 11 Hydref 9.00 Gweld yr Arddangosfa 9.30 Cynulliad Sul, Sanderson Jones John Hotwoka Drwy gonsuriaeth, bydd John yn cyflwyno dulliau syml ac ymarferol i gynrychiolwyr gynyddu eu cymhelliant a bod yn fwy dyfeisgar a gwydn... hyd yn oed pan mae pethau'n anodd Coffi, Rhwydweithio a Gweld yr Arddangosfa Sesiynau Gweithdy 28. Neilltuo Cyllid Tai â Chymorth, Geoffry Ferras, Citra 29. Seicoleg Gadarnhaol, Mark Hodder 30. Ymgysylltu Creadigol, Sanderson Jones 31. Dyfodol Cartrefi Pobl Hŷn, Jeremy Porteus 32. Diweddariad ar y Bil Tai, Ceri Breeze, Llywodraeth Cymru Esther Foreman Newid Cymdeithasol ac Arloesedd Mewn byd sy'n newid yn barhaus ac yn achosi llawer o heriau newydd, bydd Esther yn dangos i ni sut y gall arloesi helpu i ddatrys llawer o'n problemau Casgliadau'r Gynhadledd 13:25 Cinio a Chau

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