Qualification Snapshot CIH Level 3 Certificate in Housing Services (QCF)

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1 Qualification Snapshot CIH Certificate in Housing Services (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is the leading awarding organisation for housing qualifications and we are dedicated to providing the highest quality, relevant and up-to-date qualifications for everyone in housing. Equipping your housing professionals with key skills and expert knowledge, with an accredited qualification from CIH, will drive improvement and add value enabling your organisation to compete more effectively. The qualification is an introductory vocationally related qualification for the housing sector, which is broadly equivalent / comparable in standard to an A-level or NVQ. The qualification is supported by Asset Skills, the Sector Skills Council for Housing. The qualification number is 600/5239/9 Regulation start date: 24/04/12 Qualification review date: 31/08/16 THE QUALIFICATION AIMS TO serve the core housing worker, allow a variety of combinations of units to match the core housing functions undertaken at different housing organisations, cover functions such as anti-social behaviour, community development, repairs and maintenance, tenure, rents, planning and development, and professional practice, and prepare learners for further study in housing related qualifications at level 3 and 4. THE QUALIFICATION IS SUITABLE FOR LEARNERS aged over 16, working or resident in the UK and Ireland, working as a (frontline) housing officer, serving their local neighbourhoods by providing housing management services, that already have a level 2 qualification and/or experience of working in housing. 8/21/2014 CIH Awarding Organisation CIH 2014

2 QUALIFICATION RULES OF COMBINATION Qualification title: CIH Certificate in Housing Services (QCF) Credit value: 13 Minimum credit to be achieved at or above the level of the qualification: 13 Learners must achieve a minimum of 13 credits in order to be awarded the qualification. 4 credits from the mandatory unit and a further 9 credits from (3 of) the optional units listed. The recommended guided learning hours for the qualification are 102. It may be delivered in more or fewer hours according to the centres approval to deliver the qualification. The qualification is graded on the basis of Pass / Refer / Fail only. The qualification is not eligible for an aegrotat award. THE QUALIFICATION CONTAINS THE FOLLOWING MANDATORY UNIT, 4 CREDITS MUST BE ACHIEVED FROM THIS GROUP: UNIT TITLE CREDITS LEVEL PAGE Professional practice skills for housing CIH externally set assessment Unit number Y/505/5928 THE QUALIFICATION CONTAINS THE FOLLOWING OPTIONAL UNITS, 9 CREDITS MUST BE ACHIEVED FROM THIS GROUP: UNIT TITLE CREDITS LEVEL PAGE Community development Unit number Y/602/4592 Customer service in a housing context Unit number J/504/5704 Dealing with anti-social behaviour (ASB) in housing Unit number M/602/3867 CIH 2014 Page 2

3 Housing maintenance systems Unit number D/503/8211 Involving housing service users Unit number H/602/3025 Managing leasehold housing services Unit number Y/602/4057 Managing neighbourhoods Unit number Y/602/4088 Occupancy, tenure and lettings Unit number M/602/4095 Planning and development for housing regeneration Unit number D/602/4318 Prevention and management of rent arrears Unit number T/602/3899 Regeneration and renewal Unit number Y/602/3913 Repairs and maintenance in housing organisations Unit number A/602/4326 Sustainable communities Unit number Y/602/4334 The legal framework for housing Unit number F/602/4358 CIH 2014 Page 3

4 The social context of housing in the UK Unit number J/602/4328 CIH 2014 Page 4

5 THE UNITS CIH Awarding Organisation Unit HP3M4 Professional Practice Skills for Housing Credit Value 4 Unit Ref Num. Y/505/5928 Learning outcomes 1. Understand the key skills required for the housing professional. Assessment criteria 1.1. Identify and evaluate a range of key skills required for the housing professional Explain what professionalism means in a housing context. 2. Be able to assess own professional performance Explain the concept of reflective practice Reflect on own professional practice skills Evaluate the role of feedback in improving performance. 3. Be able to manage own professional development Describe their working experience in housing Plan own training and professional development to meet current and future challenges Develop a professional development plan. Additional information about the unit Unit purpose and aim(s) Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula The unit aims to develop a learners understanding of what it means to be a housing professional, to understand and use reflective practice and to develop a personal professional development plan. Asset Skills 2008 Housing NOS H3 02 Manage your own resources and professional development CIH 2014 Page 5

6 Professional Practice Skills for Housing Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system The assessment for the unit is externally set by CIH Awarding Organisation and must be used by centres to assess learners undertaking the qualification. Support from Asset Skills 01.4 Public services Unit available from 01 Sept 13 Unit guided learning hours Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following units: 30 Professional Practice Skills for Housing D/501/3373 Professional Practice Skills for Housing R/602/3019 CIH 2014 Page 6

7 CIH Awarding Organisation Unit HP306 Community Development Credit Value 3 Unit Ref Num. Y/602/4592 Learning outcomes 1. Understand different approaches to community development. Assessment criteria 1.1. Explain two approaches to the study of community development, considering the role played by housing Evaluate examples of community development in practice. 2. Understand current issues relating to community development Explain key issues affecting community development including housing issues and interventions Explain the role of national and local government policy in community development. 3. Know the skills and resources required for effective and community development Describe resources for effective community development Summarise the range of skills required for those working for community development. Additional information about the unit Unit purpose and aim(s) This unit explores community development and identifies skills and resources required to facilitate community development and the role of the housing profession in this. Unit expiry date 31/08/2015 CIH 2014 Page 7

8 Community Development Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: Asset Skills 2008 Housing NOS : H3 17 Arrange and conduct meetings with customers and others H3 18 Work with customers and groups to develop the community H3 20 Develop and promote customer involvement in the organisation Support provided by Asset Skills 01.4 Public Services F/501/5116 Community Development CIH 2014 Page 8

9 CIH Awarding Organisation Unit HP341 Customer Service in a Housing Context Credit Value 3 Unit Ref Num. J/504/5704 Learning outcomes The learner will: 1. Understand the role of customer service in a housing context. 2. Understand how to communicate effectively with the housing customer. 3. Understand the role of customer feedback in a housing context and how to respond. Assessment criteria The learner can: 1.1. Explain the principles of customer service in a housing context Evaluate the benefits of effective customer service for a housing organisation Identify the needs and expectations of customers in a housing context and the implications for providing effective customer service Evaluate a range of communication methods a housing organisation might use with customers Assess the most appropriate methods of communication between a housing organisation and its customers Evaluate methods for eliminating or minimising barriers to communication with customers Explain the benefits of customer feedback for a housing organisation Explain different methods for capturing positive and negative customer feedback Evaluate methods for responding to both positive and negative feedback including complaints. Additional information about the unit CIH 2014 Page 9

10 Customer Service in a Housing Context Unit purpose and aim(s) This unit requires learners to demonstrate an understanding of the role of effective customer service in a housing context, how to communicate effectively with the customer and how to respond appropriately to customer feedback. Unit review by date 30 Nov 2016 Details of the relationship between the unit and housing national occupational standards Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a SSC or appropriate other body Location of the unit within the subject/sector classification system H3 03 Develop relationships with others to improve customer service in Housing H3 15 Deal with customers by telephone This unit is imported from Customer Service unit ICS17 H3 17 Arrange and conduct meetings with customers and others Asset Skills 01.4 Public services Unit available from 30/11/12 Unit guided learning hours 20 CIH 2014 Page 10

11 CIH Awarding Organisation Unit HP302 Dealing with Anti-Social Behaviour (ASB) in Housing Credit Value 3 Unit Ref Num. M/602/3867 Learning outcomes 1. Understand the definition of, and background to, Anti- Social Behaviour (ASB). Assessment criteria 1.1. Explain the concept of Anti-Social Behaviour Explain the origin and development of ASB policy and legislation Summarise issues of contention and debate in ASB policy and practice. 2. Understand the statutory and non statutory bases for dealing with ASB Outline legislation relating to ASB Explain the legal remedies available to housing providers and their partners relating to ASB in different types of tenure Summarise non statutory measures available to housing providers and their partners to deal with ASB. 3. Understand approaches to tackling and preventing ASB in a housing context Evaluate the importance of partnership working in addressing ASB Evaluate the role of resident and community groups in tackling ASB Evaluate sources of advice and support in addressing ASB. Additional information about the unit Unit purpose and aim(s) This unit will help learners to understand the ways in which landlords and their partners can deal with Anti-Social Behaviour (ASB). Unit review date 31/08/2015 CIH 2014 Page 11

12 Dealing with Anti-Social Behaviour (ASB) in Housing Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: H3 03 Develop relationships with others to improve customer service in housing H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 09 Respond to possible breaches of agreement in the housing sector H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements Support provided by Asset Skills 01.4 Public Services K/501/5109 Managing Disputes, Conflict and Anti-Social Behaviour CIH 2014 Page 12

13 CIH Awarding Organisation Unit HM3M4 Housing Maintenance Systems Credit Value 3 Unit Ref Num. D/503/8211 Learning outcomes 1. Understand the process systems to deliver a service for responsive/day to day repairs. 2. Understand the process systems to deliver long term asset management programmes. 3. Understand the relationship between the client and contractor roles in the delivery of housing maintenance systems. Assessment criteria 1.1. Explain the key stages of an economic, efficient and effective responsive/day to day repairs service Evaluate the key challenges for delivering an economic, efficient and effective responsive/day to day repairs service Summarise the types of work included in asset management e.g. planned and programmed maintenance, improvements, major repairs, cyclical including annual maintenance Review systems used to deliver economic, efficient and effective asset management programmes Evaluate the relationship between client and contractor in the delivery of housing maintenance systems (including service contracts) Review the benefits of the client and contractor approach to managing housing maintenance systems. Additional information about the unit Unit purpose and aim(s) Unit review date 29/02/2016 Details of the relationship between the unit and relevant national occupational standards or other professional standards or curricula The unit aims to introduce the learner to systems developed to deliver short, medium and long term maintenance programmes. Learners will also be introduced to the client and contractor roles H2 11 Organise the maintenance and repair of property H2 13 Respond to customer requests for repairs CIH 2014 Page 13

14 Housing Maintenance Systems Assessment requirements or guidance specified by a sector or regulatory body Support from Sector Skills Council Asset Skills Subject/sector classification 01.4 Public services Organisations submitting unit Chartered Institute of Housing (CIH) Unit available from 01/03/2012 Unit guided learning hours 20 Exemptions CIH 2014 Page 14

15 CIH Awarding Organisation Unit HP314 Involving Housing Service Users Credit Value 3 Unit Ref Num. H/602/3025 Learning outcomes 1. Understand why service user involvement is important in housing in a range of settings. 2. Know a range of opportunities for service user involvement in housing. 3. Understand how to plan for service user involvement. Assessment criteria 1.1. Summarise the legal requirements for service user involvement Summarise the regulatory requirements for service user involvement Explain the potential benefits of service user involvement in housing Summarise opportunities for service users to be involved in housing Compare different approaches to service user involvement Analyse the current level of service user involvement in a specific context Develop a plan to increase service user involvement. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/2015 This unit aims to give learners a deeper appreciation of the drivers for service user involvement, and to enable them to plan for more effective involvement. This is designed as a broad, introductory unit for learners at. CIH 2014 Page 15

16 Involving Housing Service Users Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 03 Develop relationships with others to improve customer service in housing H3 18 Work with customers and groups to develop the community H3 20 Develop and promote customer involvement in the organisation Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Asset Skills 01.4 Public Services Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: F/501/5097 Involving Housing Service Users CIH 2014 Page 16

17 CIH Awarding Organisation Unit HP317 Managing Leasehold Housing Services Credit Value 3 Unit Ref Num. Y/602/4057 Learning outcomes 1. Know the legal and regulatory framework for leasehold housing management. Assessment criteria 1.1. Describe the key features of a lease, including the rights and responsibilities of leaseholders and landlords respectively Explain key legislation and regulations for leasehold housing management. 2. Understand the features of the leasehold housing sector. 3. Know how to consult on, and calculate leasehold housing service charges Identify the range of leasehold housing provided by housing associations, private sector and local authorities Analyse the main features of the lease in each case Identify and apply good practice for leasehold housing management Explain the process of statutory consultation on service charges. Additional information about the unit 3.2. Clarify the calculation of a service charge for major works. Unit purpose and aim(s) This unit requires learners to examine approaches to leasehold management in a range of different contexts. It identifies the legal and regulatory framework for leasehold management and examines the context in which leasehold management takes place. CIH 2014 Page 17

18 Managing Leasehold Housing Services Unit review date 31/08/2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: Asset Skills 2008 Housing NOS H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 11 Provide housing advice and guidance to customers H3 13 Provide a housing rent service Asset Skills 01.4 Public Services J/501/5120 Managing Leasehold Services CIH 2014 Page 18

19 CIH Awarding Organisation Unit HP319 Managing Neighbourhoods Credit Value 3 Unit Ref Num. Y/602/4088 Learning outcomes 1. Understand the principles of managing neighbourhoods. 2. Understand the range of issues affecting neighbourhoods, especially deprived neighbourhoods. 3. Understand the approach to managing a particular neighbourhood. Assessment criteria 1.1. Explain the key elements of approaches to managing neighbourhoods Describe examples of Good Practice in managing neighbourhoods Explain the range of factors that contribute to neighbourhood success or decline (including housing, environment, health, education, employment, safety, community cohesion) Summarise the role and objectives of organisations and community groups that contribute to neighbourhoods Summarise sources of information and how these help to understand a specific neighbourhood Analyse a local strategy for managing a neighbourhood. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/2015 This Unit aims to help learners understand the purpose and elements of the neighbourhood management approach, and to be able to take a neighbourhood management approach to address the needs of particular areas. CIH 2014 Page 19

20 Managing Neighbourhoods Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of expertise H3 17 Arrange and conduct meetings with customers and others H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements H3 20 Develop and promote customer involvement in the organisation Asset Skills 01.4 Public Services CIH 2014 Page 20

21 CIH Awarding Organisation Unit HP320 Occupancy, Tenure and Lettings Credit Value 3 Unit Ref Num. M/602/4095 Learning outcomes 1. Understand types of occupancy and tenure. 2. Understand different types of tenancy. 3. Understand different approaches to allocation and lettings. Additional information about the unit Unit purpose and aim(s) Assessment criteria Unit review date 31/08/ Explain different legal definitions of occupancy: eg owner-occupation, shared ownership, leasehold, tenancy, licence and trespass Summarise current tenancy types Compare the terms of different types of tenancy, including the legal rights and responsibilities of landlord and occupant Assess the suitability of different types of tenure to different circumstances Explain the legal and regulatory requirements for allocating and letting social housing Explain the different ways in which properties may be allocated (eg housing register, choice based lettings, local lettings, transfer etc.). This unit give learners an understanding of the different legal terms on which people may occupy their homes. In particular, it will explore the different tenancy types available, and how homes are allocated and let by landlords. CIH 2014 Page 21

22 Occupancy, Tenure and Lettings Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: Asset Skills 2008 Housing NOS Level 3 H3 07 Allocate accommodation to meet customers needs H3 08 Set up and manage tenancy, licence and leaseholder agreements Asset Skills 01.4 Public Services L/501/5099 Occupancy, Tenure and Lettings CIH 2014 Page 22

23 CIH Awarding Organisation Unit HP322 Planning and Development for Housing Regeneration Credit Value 3 Unit Ref Num. D/602/4318 Learning outcomes 1. Know the factors that enable housing regeneration. Assessment criteria 1.1. Identify the different levels at which planning decisions are made for housing regeneration Outline the processes involved at each level Describe the role and function of the key participants in the process. 2. Know the development process for housing regeneration. Additional information about the unit Unit purpose and aim(s) Unit review date 31/08/ Describe the way in which housing developments are commissioned Identify good practice in the delivery of a housing regeneration development. This unit requires learners to understand the key elements in the planning system for their country and how housing developers engage with the planning processes. It will also examine how developments are commissioned and delivered in a regeneration context. CIH 2014 Page 23

24 Planning and Development for Housing Regeneration Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility. H3 18 Work with customers and groups to develop the community H3 19 Develop and sustain partnership working arrangements Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Asset Skills 01.4 Public Services Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: CIH 2014 Page 24

25 CIH Awarding Organisation Unit HP303 Prevention and Management of Rent Arrears Credit Value 3 Unit Ref Num. T/602/3899 Learning outcomes 1. Understand rent arrears strategies, policies and procedures. 2. Understand good practice in effective arrears management. 3. Understand the legal framework for arrears management. Assessment criteria 1.1. Explain how landlords maximise income whilst sustaining tenancies and promoting social inclusion in communities Summarise the policies that contribute to effective arrears management eg financial inclusion, new tenant strategies, former tenant arrears etc Summarise the operational procedures in the delivery of an effective rent arrears policy eg delegated powers, clearly defined stages of action, clear timescales Explain the importance of performance management and monitoring processes for arrears management Explain the importance of early intervention and prevention in an effective arrears management process Summarise key legislation relating to rent arrears for the country in which you work or study Explain the court procedures relating to rent arrears for the country in which you work or study. CIH 2014 Page 25

26 Prevention and Management of Rent Arrears Additional information about the unit Unit purpose and aim(s) This unit requires learners to understand the importance of a rent arrears strategy and the management of supportive services. It will also examine the legal framework for arrears management. Unit review date 31/08/2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility H3 13 Provide a housing rent service Asset Skills 01.4 Public Services CIH 2014 Page 26

27 CIH Awarding Organisation Unit HP312 Regeneration and Renewal Credit Value 3 Unit Ref Num. Y/602/3913 Learning outcomes 1. Understand the policy and strategic framework governing regeneration and renewal. Assessment criteria 1.1. Summarise the policy and strategic framework governing regeneration and renewal 1.2. Explain how housing organisations contribute to the regeneration and renewal policy and strategic framework 2. Know the wider social, economic and spatial processes in the regeneration and renewal of areas and communities Summarise key factors influencing regeneration and renewal of areas and communities with particular reference to social, economic and spatial processes. 3. Understand the key organisations, agencies and groups, and their roles in the regeneration and renewal process. 3.1 Summarise the role of key organisations, agencies and groups in the regeneration and renewal process. 3.2 Evaluate the role of housing organisations in the regeneration and renewal process. Additional information about the unit CIH 2014 Page 27

28 Regeneration and Renewal Unit purpose and aim(s) The purpose of this unit is to provide learners with an understanding of the policy and strategic framework governing housing regeneration and renewal. Learners will also understand the strengths and limitations of different approaches to regeneration and renewal. The unit also aims to provide learners with knowledge of the wider economic, social and spatial context of regeneration and renewal. Unit review date 31/08/2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: Asset Skills 2008 Housing NOS H3 19 Develop and sustain partnership working arrangements. H3 20 Develop and promote customer involvement in the organisation. Asset Skills 01.4 Public Services A/501/5115 Housing Regeneration and Renewal CIH 2014 Page 28

29 CIH Awarding Organisation Unit HP325 Repairs and Maintenance in Housing Organisations Credit Value 3 Unit Ref Num. A/602/4326 Learning outcomes 1. Know the legal obligations relating to repairs and maintenance. 2. Understand how housing organisations manage and deliver long term and cyclical maintenance. 3. Know the methods landlords use to manage and monitor their responsive repairs and maintenance service. Assessment criteria 1.1. Summarise the rights and obligations of landlords in relation to repairs. 1.2 Summarise the rights and obligations of tenants / leaseholders in relation to repairs Explain how organisations manage and deliver planned maintenance Explain how organisations manage and deliver cyclical maintenance Summarise different approaches to managing responsive repairs Evaluate methods landlords use to monitor and improve their responsive repairs and maintenance services. Additional information about the unit Unit purpose and aim(s) This unit will cover approaches to repairs and maintenance in a housing organisation. It will look at landlord and tenants/leaseholders legal rights and obligations for repairs and maintenance. It will cover approaches to long term, cyclical and day to day (responsive) repairs. It will also explore repairs reporting processes for tenants/ leaseholders and repairs service monitoring systems by landlords. Unit review date 31/08/2015 CIH 2014 Page 29

30 Repairs and Maintenance in Housing Organisations Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: Asset Skills 2008 Housing NOS H3 04 Respond to customer requests for repairs H3 06 Organise the maintenance and repair of property H3 12 Manage empty properties Asset Skills 01.4 Public Services D/501/5110 Repairs and Maintenance in a Housing Organisation CIH 2014 Page 30

31 CIH Awarding Organisation Unit HP329 Sustainable Communities Credit Value 3 Unit Ref Num. Y/602/4334 Learning outcomes 1. Understand what is meant by the term community. Assessment criteria 1.1. Distinguish between differing definitions of community 1.2. Summarise the key components of a community eg locality, faith, demographics. 2. Understand what is meant by the term sustainable communities. 3. Know the context of sustainable communities Explain the key components of a sustainable community especially in relation to social, environmental and economic criteria Summarise the political and strategic framework for sustainable communities Summarise the social and economic context of sustainable communities.eg 4. Understand the role of partnership working in initiatives aimed at developing sustainable communities. 4.1 Identify and critically compare initiatives aimed at creating sustainable communities. 4.2 Explain the role of partnership working in creating sustainable communities. Additional information about the unit CIH 2014 Page 31

32 Sustainable Communities Unit purpose and aim(s) Unit review date 31/08/2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: This unit aims to provide learners with an understanding of the terms community and sustainable community, as well as knowledge of the context of sustainable communities. On completion of the unit, learners will understand the many dimensions to developing sustainable communities and of the role of joint working in initiatives aimed at developing sustainable communities. Asset Skills 2008 Housing NOS H3 01 Promote Safe, ethical and sustainable practice in your area of responsibility H3 19 Develop and sustain partnership working arrangements Asset Skills 01.4 Public Services M/501/5113 Introducing Sustainable Communities CIH 2014 Page 32

33 CIH Awarding Organisation Unit HP332 The Legal Framework for Housing Credit Value 3 Unit Ref Num. F/602/4358 Learning outcomes 1. Understand the legal framework of the country within the EU in which you live or work. 2. Know about the implications of the law for housing. 3. Know how housing disputes are resolved through judicial intervention and non-judicial processes. Assessment criteria 1.1. Summarise the structure of the justice processes of the EU country in which you live or work Explain how the law is made and implemented Summarise where legislation affects Housing Summarise the application of the law to housing practice in relation to: tenure, equality, possession disrepair anti-social behaviour orders Describe the court proceedings that housing employees might be involved in: Eg possession proceedings anti-social behaviour. Additional information about the unit 3.2. Summarise the range of orders a court may apply to disputes Describe the range of non-judicial processes used to resolve housing disputes. Unit purpose and aim(s) This unit requires learners to understand relevant aspects of the civil and criminal justice process and to consider how criminal, contract law and tort impacts on housing. This unit will also explore the basis for housing law in a country in the EU. CIH 2014 Page 33

34 The Legal Framework for Housing Unit review date 31/08/2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: Asset Skills 2008 Housing NOS H3 01 Promote safe, ethical and sustainable practice in your area of responsibility. H3 06 Organise the maintenance and repair of property. H3 08 Set up and manage tenancy, licence and leaseholder agreements H3 09 Respond to possible breaches of agreement in the housing sector H3 13 Provide a housing rent service Asset Skills 01.4 Public Services R/501/5119 Housing and the Law CIH 2014 Page 34

35 CIH Awarding Organisation Unit HP328 The Social Context of Housing in the UK Credit Value 3 Unit Ref Num. J/602/4328 Learning outcomes 1. Know the key demographic trends in the UK and the implications for housing provision. Assessment criteria 1.1 Describe the main demographic characteristics of the population of the UK, including: population size, age structure, ethnicity, household size and housing tenure. 1.2 Identify the implications of these trends for affordable housing providers. 2. Understand the key social processes that are relevant to social housing organisations. 2.1 Describe current trends in household structure and household formation. 2.2 Distinguish between primary and secondary socialisation. 2.3 Distinguish between neighbourhood and community. 3. Understand how the diverse backgrounds of customers impact on the housing service. 3.1 Identify the main social groupings in the country in which you are studying. 3.2 Compare the main social groupings in terms of access to housing, tenure, and quality of housing. 3.3 Identify the implications of these trends for social housing providers. Additional information about the unit CIH 2014 Page 35

36 The Social Context of Housing in the UK Unit purpose and aim(s) The aim of this unit is to provide learners with an opportunity to explore the social context within which affordable housing is developed and provided. The unit explores demographic trends and issues related to social change and inequalities. Unit review date 31/08/2015 Details of the relationship between the unit and the relevant national occupational standards or other professional standards or curricula Asset Skills 2008 Housing NOS H318 Work with customers and groups to develop the community H322 Support social and personal development needs of individuals Asset Skills 2008 Housing NOS Level 4 H4 01 Ensure compliance with legal, regulatory, ethical and social requirements Assessment requirements or guidance specified by a sector or regulatory body Support for the unit from a sector skills council or other appropriate body Location of the unit within the subject/sector classification system Unit guided learning hours 24 Exemption from the credit achievement requirements for the unit may be claimed on the basis of the following: Support from Asset Skills 01.4 Public Services CIH 2014 Page 36

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