REPLIES TO PREBID QUERIES RAISED AT THE MEETING HELD ON 14/01/2016 IN RESPECT OF RFP -04/ DT 28.12

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1 The turnover of the Bidder should be a minimum of Rs.50 Crores per year during last three financial years. (i.e , , ) We request Bank to consider one of the following relaxations with regard to turn over criteria. 1)Bidder should submit a capability certificate for minimum of Rs. 3 Crores from a scheduled bank to be submitted.(this criteria was earlier stipulated by Canara bank itself wide its RFP No. RFP 20/ dated 27/03/2013 of DIT wing HO Canara Bank. Scan copy of this RFP page No. 8 & 9 is attached). 2) We are MSE unit registered with NSIC. NSIC Wide its communication No. FNo.25(2)/2011-MA dated 14th October 2011 has advised all PSU's for waiver of minimum turnover criteria for MSE units registered with NSIC for any relevant RFP'S and tenders floated by PSU'S. We therefore request you to kindly waive turnover criteria for self service passbook printing kiosks for SME units against this RFP. Copy of above official gazette notification is attached only for your kind reference. 3) We request Bank to consider Rs 20 Crores Gross turn over in any one of the last three financial years , and The bidders should pay the Application Fee of Rs.25, 000/- for tender document by means of DD drawn on any scheduled Commercial Bank for the above amount in favour of Canara Bank, payable at Bangalore and submit the same along with the Part-A- This is exempted for SME units registered with NSIC (National Small Industries Corporation). We want Bank's confirmation and concurrence here. (Copy of Notification is attached) ( Bidder can refer to RFP Clause No 32) Page 1 of 26

2 Conformity to the Eligibility Criteria The bidder shall furnish Non interest earning Earnest Money Deposit (EMD) of Rs.50,00,000/- (Rupees Fifty Lakhs Only) by way of Demand Draft drawn on any scheduled bank ( other than Canara Bank) in favour of Canara Bank, payable at Bangalore and should be kept along with the Part-A Conformity to Eligibility Criteria. This is exempted for SME units registered with NSIC (National Small Industries Corporation). We want Bank's confirmation and concurrence here. (Copy of Notification is attached ) ( Bidder can refer to RFP Clause No 32) RFP Clause Modified as under: Delivery of all Self Service Passbook printing Kiosks and Bar Code Printers should be within 4 weeks from the date of receipt of the Purchase Order for non-road permit locations. The Delivery period for Road Permit locations will be 5 Weeks. We request bank to consider Delivery of all Self Service Passbook printing Kiosks and Bar Code Printers period of 6 (six) weeks from the date of receipt of the Purchase Order for non-road permit locations and The Delivery period for Road Permit locations will be 8 Weeks. Delivery of all Self Service Passbook printing Kiosks and Bar Code Printers should be within 4 weeks from the date of receipt of the Purchase Order for non-road permit locations. The Delivery period for Road Permit locations will be 6 Weeks Payment Schedule will be as under 50% on delivery, 20% on installation & commissioning, 20% on submission of acceptance letter, 10% on After completion of warranty period of 1 year. 10% of the total cost shall be paid only after completion of warranty period of 1 year or on submission of a bank guarantee for equivalent amount by the vendor after releasing the Acceptance payment. We request bank to consider at least 80% payment on delivery of kiosks and balance 20% on installation of Kiosks. Also if installation delayed on account of site non readiness the balance 20% to be released within 30days of delivery of kiosks. Page 2 of 26

3 The bidder shall guarantee a monthly uptime of 98% for all the locations where the equipments are commissioned as specified in ANNEXURE-10, during the contract period and also during AMC, if contracted, which shall be calculated on monthly basis. Request Bank to consider 96% as a uptime of individual CDMs Encryption at network communication level Encryption in Bar coding We need confirmation from bank that whether the encryption of account number will be done by vendor or the bank will provide encrypted number on passbook stickers attached on passbook. Required bank's clarification here. (The details of the encryption / Decryption will be finalized with the successful bidder) For display of Messages, the languages should be configurable in Hindi, English, and ONE of any Regional Languages as to the state of supply (specified by the Bank) as per Bank requirements, which are to be pre-loaded in the Kiosk. Request bank to share the list of regional languages along with script. ( The list of regional languages will be shared with the selected bidders) User Information Display Screen shall be provided by the Bidder and Bank shall approve the same for loading in the Kiosk. Request Bank to clarify the same. Does this mean all the screen used for user workflow for passbook printing. ( Bidder to provide user workflow details) Delivery should be within 5 weeks for non road permit cases and 6 weeks for road permit cases. We request the Bank to amend this clause to 6 weeks for non road permit locations and 8 weeks for permit locations. Also we request the bank to modify the delivery period start date as the date of Bank releasing the delivery instructions and not from the date of PO acceptance RFP Clause Modified as under: Delivery of all Self Service Passbook printing Kiosks and Bar Code Printers should be within 4 weeks from the date of receipt of the Purchase Order for non-road permit locations. The Delivery period for Road Permit Page 3 of 26

4 locations will be 6 Weeks The successful bidder should ensure installation, configuration and commissioning of the delivered Hardware & Software and complete all the works specified in the Scope of Work at the bank branch/office within 2 weeks from the date of delivery of all the materials for each ordered locations. We request the Bank to consider modifying the period as 4 weeks from the date of delivery. Also request the Bank to consider the fact that the dependencies that can arise from the branches for making the machine live like UPS and LAN points, readiness of the place for keeping the Kiosk etc 12 28, & 42.5, Non-compliance of the above delivery clause 41.2 will result in imposing penalty at 0.50% per week or part thereof, on the invoice value branch / location wise. 2. Non-compliance of the above installation clause 41.4 will result in imposing penalty at 0.50% per week or part thereof, on the invoice value branch / location wise. 3. Penalties/Liquidated damages for delay in Delivery and Installation of Hardware and Software in all Locations. Non-compliance of the above delivery & installation clauses [(41.2) and (41.4)] will result in the Bank imposing penalty (0.50% on delay in delivery and 0.50% on delay on installation) per week or part thereof, on the invoice value location/office address wise. However the total LD to be recovered under this clause shall be restricted to 10% of the total value of the order. We request the Bank to amend the penalty to limit 0.25% per site, both these clauses put together and the max LD for the contract as 2.5% Page 4 of 26

5 The Price offered to the Bank must be in Indian Rupees and inclusive of duties/insurance/freight/charges of road permit but exclusive of all taxes CST/LST/VAT/Octroi/Entry Tax/Local Body tax etc. We request the Bank to calculate the TCO on the basic price and Excise duty to be excluded from TCO. Excise Duty is variable 12.5%) and is being charged by Central Government, Many PSU s in their RFP ask for basic price comparison only. Excise Duty is a Cenvat duty, same can be set off against Service Tax as per CBDT guidelines. Also, Bank is eligible to get the Set Off for Excise /Custom duties under chapter 3 of foreign trade policy through duty free scrips. We request the Bank to amend the clause as "The Price offered to the Bank must be in Indian Rupees and inclusive of insurance/freight/charges of road permit but exclusive of Excise duty and all taxes CST/LST/VAT/Local Body tax etc. Excise/Custom duty will however have to be mentioned separately in the invoice." Request the Bank to make the modification in the price bid format also accordingly - page 66 & 67. Please refer the comparison table in next sheet. Some Banks that have compared basis- Excise Duty-EXCLUSIVE 1. Punjab National Bank- Present Rate Contract RFP for Cash Deposit Kiosks 2. Bank of India- 700 Cash Deposit Kiosks 3. Central Bank of India- 500 Multifunction Kiosks, 250 Cash Deposit Kiosks 4. Oriental Bank of Commerce Cash Deposit, Passbook and Cheque Deposit Kiosks 5. Dena Bank Passbook Printing Kiosks Page 5 of 26

6 We request the Bank to modify the payment Payment terms: terms as 90% against the machine delivery and 10% against Installation and commissioning and Bank Guarantee for 10% & 47.2 The successful bidder should submit a Security Deposit / Performance Guarantee for 10% of total value of the contract within 15 days from the date of acceptance of the Order. If the Security Deposit /Performance Guarantee is not submitted within the time stipulated above, penalty at 0.50% for each completed calendar week of delay or part thereof on the cost of the order will be deducted from the delivery payment or from any other payments for the delay in submission of Bank Guarantee. The total penalty under this clause shall be restricted to 5% of the total order value. We request the Bank to remove this penalty clause and to allow minimum 30 days time to submit the Security Deposit BG as the Bank is already having the EMD of the successful bidder which is valid for 9 months including claim period Response Time shall be 2 hours and MTTR shall be 4 hours. Request bank to increase response time and MTTR for the following areas: Urban Response Time shall be 2 hours and MTTR shall be 4 hours. Semi urban Response Time shall be 4 hours and MTTR shall be 8 hours. Rural Response Time shall be 6 hours and MTTR shall be 12 hours. All support calls after 3:00pm should be considered as next day calls. Page 6 of 26

7 The bidder shall guarantee an uptime of 98% for all the locations where the equipments are commissioned... We request the bank to revise the uptime to 97% The bidder shall visit the site before installation and indicate the site preparation requirements for installation in terms of the size and weight of the System/sub-system (space required), operating temperature and relative humidity, dust level, power requirement (stabilizer, UPS, isolation transformer), cabling, grouting requirement, floor/ceiling type, etc., separately for each equipment. Load on power and heat dissipation for each Self Service Passbook printing Kiosk/equipment shall also to be mentioned. Bank to ensure the site and infrastructure ready for Installation of machines, since it is not feasible/cost effective to visit site before installation, considering only a power and LAN point are pre-requisites for installation Intel-Based system- Intel i3 Processor 2100 or above, 3.10Ghz or above running on Windows 7 / Linux or higher. Bank to confirm whether Windows 7 Embedded Standard OS can be supplied Intel Based System Intel i3 Processor 2100 or above, 3.10GHz or above running on Windows GB IDE hard disk storage (minimum) Seagate/Samsung or equivalent only. 2 GB DDR 3 RAM memories. 4USBPorts, 2xSerial port, 1x parallel port, 2X PS/2 ports, 1X VGA, 10/100 mbps Ethernet card and audio port. In-built SMPS to work on 230V 50MHz power supply or external adaptor ROHS certified. Mouse & Key Board. Suggest bank to remove Parallel port and Ps2 ports as the same are not available on latest motherboards. RFP Clause Modified as under: 160GB or above IDE hard disk storage (minimum) Seagate/Samsung or equivalent only. 2 GB DDR 3 RAM memories. 4USBPorts, 2xSerial port, 1X VGA, 10/100 mbps Ethernet card and audio port. In-built SMPS to work on 230V 50MHz power supply or external adaptor ROHS certified. Mouse & Key Board. Page 7 of 26

8 Any change in Passbook design / Printing format in future should be supported. Please note kiosk application can support one passbook design at a time. Bank to keep one standard measurements for the passbooks being issued to customers (Passbook design standards will be discussed with the selected bidders before the modifications) Solution to be provided to print BAR code directly on the top of the Passbook or on the sticker which is affixed on the passbook, with the existing passbook printers available at branches of any standard models like Epson, Olivetti, Lipi etc. In the scope of work, Bank has mentioned about separate barcode printers for printing barcode at branches. Mentioned clause is conflicting same. Kindly delete this clause. The RFP clause modified as under: Solution to be provided to print BAR code directly on the top of the Passbook or on the sticker which is affixed on the passbook Print length : 1000mm or higher Suggest Bank to change the specs to Max. Print length 990 mm (39 )" which is available for standard passbook printers. The Bank is currently using the 1400 units of Barcode printer with a print length of 990 mm Print length : Max Print length 990 mm (39 ) or higher 24 Page 11 / The Bidder should provide Bar Code based Self Service Passbook printing Kiosks and Bar Code Printers, including but not limited to providing of the required Hardware, Software, Databases, Middleware, Third Party Utilities, if any, and installation, testing, commissioning, warranty, annual maintenance, required/guaranteed uptime, etc. The KIOSK will have to be integrated with the existing Core Banking System of the Bank. The Bidder will liaison and implement necessary configuration with the network and other hardware Vendors of the Bank. Every Kiosk should be integrated as a In our proposed implementation architecture, our Application software is capable to connect directly to host CBS interface without use of middleware software or Hardware in between. Kindly confirm. (Bank will arrange for the hardware for middleware) Page 8 of 26

9 single unit and it should be installed at a level convenient for the customers to stand and operate Bank would only provide network access required for the above kiosks. The solution proposed must adhere to ISO 8583 message standards with 1993 version and Bidder should integrate the solution with Flexcube Host System (existing or higher version). For doing so, if required the Bidder shall have to coordinate with prime Bidder/system integrator, who has implemented CBS in Canara Bank. The Bidder should do necessary modifications or changes to integrate the Self Service Passbook printing Kiosks and Bar Code Printers with Bank s Core Banking System i.e. Flexcube without any additional cost to the Bank. However Bank should help vendor to get required support on message format from CBS supplier to Connect KIOSK from CBS at no cost to the vendor. Please clarify and confirm. ( Bank will assist in getting the Message format from CBS vendor) The Bidder will have to integrate their Self Service Passbook printing Kiosks with the banks CBS host system (existing or higher) and make them operational within two weeks from the date of delivery at each site. Unsatisfactory experience of bank, nonaccomplishment of fulfilling the criteria for integration as mentioned above may lead to cancellation of the order. However Bank should help vendor to get required support on message format from CBS supplier to Connect KIOSK from CBS at no cost to the vendor. Please clarify and confirm. ( Bank will assist in getting the Message format from CBS vendor) The Bidder shall ensure that the solution should develop interface, if any, to have However Bank should help vendor to get required support on message format from CBS supplier to Page 9 of 26

10 hand shake / interface / integration with Bank s existing hardware / software / M/s IBM/ M/s OFSS without any additional cost to the Bank. Connect KIOSK from CBS at no cost to the vendor. Please clarify and confirm. ( Bank will assist in getting the Message format from CBS vendor) At the time of installation of Kiosks bidder will be responsible for Syncing/calibrating the alignments of Passbook Printer in the Kiosk or the Passbook Printers used in the branch to ensure sync between branch passbook printer and Kiosk printer. This will be done at no cost to Bank. The scope of the services is to be provided for a period of 5 years from the date of project Sign off by the bank Bank need to provide necessary help to syncing Kiosk Printer settings in Branch Printers during Installation ( Bank will provide necessary help to syncing KIOSK printer settings in branch systems during installation) The Bidder shall provide necessary hardware/application which should be interfaced with Flexcube Host system by the Bidder In our proposed implementation architecture, our Application software is capable to connect directly to host CBS interface without use of Hardware inbetween. Kindly confirm. The RFP clause modified as under: The Bidder shall provide necessary application which should be interfaced with Flexcube Host system by the Bidder All changes related to printing and other alignments should be done in the KIOSK application without touching the CBS application. All changes related to printing and other alignments, formatting as per the need will be done in kiosk application, However any business logics, which are related to manipulation in amount must have to be done on the CBS side. Kindly confirm Barcode should be printed by the Bar Code Printer (Ribbon Based Thermal Printer) provided by the Bidder. Bar Code printing should not affect the existing settings of the We will provide Standalone application which needs to install on PC having Windows OS (7 or higher), where Barcode printer is attached to print Page 10 of 26

11 printer and it should not affect the CBS options available to the Teller. Further, both the options of Printing the Passbook and Printing Bar Code should work without affecting the functioning of the Passbook Printer/Teller PC Without bringing down the System or without changing the settings of 1D Barcode. the printer or without any human intervention and without teller intervention like re-start the printer etc For display of Messages, the languages should be configurable in Hindi, English, and ONE of any Regional Languages as to the state of supply (specified by the Bank) as per Bank requirements, which are to be preloaded in the Kiosk. Bank needs to provide respective translated messages in required regional languages with reference to English and Hindi messages during UAT. Kindly confirm ( Regional languages details will be provided to the selected Bidder) Bank has already in place a central monitoring server for monitoring the functioning of existing Self Service Passbook Printing Kiosks. The selected Bidder has to connect the kiosks to the central server by providing required interface without any additional cost to the Bank. We have our own Central Monitoring System installed in Canara Bank. Same Monitoring system will be used for Health Monitoring and Patch/Content deployment. If required existing Hardware of Monitoring system should be upgraded Annexur e 10, 1.3 Exterior: Height = 5.2ft, Width=Max 2.25 ft, Depth=Max 2.5ft Request for Bank to Add Max for Height as well. Change clause as Height Max 5.2 feet. The Exterior: Height = 5 to 5.5 ft, Width=Max 2.25 ft, Depth=Max 2.5ft Annexur Any change in Passbook design / Printing Change in passbook design restricted to width. Page 11 of 26

12 e 10, 5.2 format in future should be supported. Kindly Confirm. (Future change in the passbook will be discussed with the vendors) Font size of Passbook to be printed is Arial 10 We Understand, as per RBI guidelines Pass Book Annexur or as per the directions of Regulatory must be printed in font size as of Arial-10 using e 10, 5.3 authority/ RBI from time to time any equivalent/resident font. Kindly confirm? Annexur e 10, 8.1 Solution to be provided to print BAR code directly on the top of the Passbook or on the sticker which is affixed on the passbook, with the existing passbook printers available at branches of any standard models like Epson, Olivetti, Lipi etc. Printing of Barcodes through passbook printers available in branches is technically possible but quality of barcodes highly depends on printer condition. Poor quality will create difficulty in proper reading of barcode during operation at KIOSK. Poor ribbon quality will also result into improper printing of barcodes which is beyond control of supplier. How bank will ensure proper printing quality of barcode and placement on passbook to proper allocated space. Solution to be provided to print BAR code directly on the top of the Passbook or on the sticker which is affixed on the passbook We suggest to print barcodes with barcode printers only on labels Annexur e 10, 8.2 Along with BAR Code, Account number is to be printed on the Passbook / Sticker. In this approach, while generating barcode account number would be encrypted using an algorithm with a private key. The KIOSK software should read the encrypted data from barcode & send the encrypted data to middleware for further processing. We understand that Bank will share encryption logic to be used in standalone Barcode printing application to print Barcode. Kiosk will read the Barcode and send to CBS as is further processing, Decryption of read Barcode comes under CBS scope. Kindly elaborate the scope of middleware. ( Encryption logic will be discussed with the selected bidders) Page 12 of 26

13 39 63 Annexur e 10, 15.1 The Kiosk shall be capable of connecting to the central location for remote management for Health Monitoring of the KIOSK. The Kiosk should have provision to get connected to a central server. Cost for Monitoring Solution for the KIOSKs including centralized patch management and Software Up gradation should be factored in the Bill of Material under the Line item of Implementation charges. Required H/W, S/W i.e. OS, Antivirus and Data base for Remote health monitoring server will be provided by Bank? Please confirm Scope of Work, 8.9 The Bidder would be responsible for timely applying/loading of all the software patches into all the individual Kiosks and other hardware if any during the Warranty and AMC period. This job has to be done as a part of Warranty and AMC support services, without any extra cost. The bidder would carry out the necessary software changes as well as deploy the same at no extra cost to the Bank. These software changes will be on sole discretion of the Bank. Any patch to be applied to fulfill statutory compliance or Bank s requirement shall be done on mutually agreed costs or per site visit charges EMD The bidder shall furnish Non interest earning Earnest Money Deposit (EMD) of Rs.50,00,000/- (Rupees Fifty Lakhs Only) by way of Demand Draft drawn on any scheduled bank ( other than Canara Bank) in favour of Canara Bank, payable at Bangalore and should be kept along with the Part-A Conformity to Eligibility Criteria Request the Bank to reduce the EMD amount Page 13 of 26

14 A Online Reverse Auction Request the Bank to determine the L1 based on lowest price in sealed quote tender Bidder to refer to the amendments to the RFP , 42.2 Delivery of all Self Service Passbook printing Kiosks and Bar Code Printers should be within 4 weeks from the date of receipt of the Purchase Order for non-road permit locations. The Delivery period for Road Permit locations will be 5 Weeks. Please note that no extra charge / tax will be paid for those locations where road permit is required. Vendor only has to arrange for road permit at his cost. It will be the sole responsibility of the vendor to submit any form required for release of shipment from the check post. Request the Bank to amend the delivery period as 5 weeks & 7 weeks for road permit locations. We presume the Bank shall provide all the documents for facilitating road permit formalities RFP Clause Modified as under: Delivery of all Self Service Passbook printing Kiosks and Bar Code Printers should be within 4 weeks from the date of receipt of the Purchase Order for non-road permit locations. The Delivery period for Road Permit locations will be 6 Weeks From the date of placing the order till the delivery of the systems, if any changes are brought in the duties such as excise/customs etc., by the Government resulting in reduction of the cost of the systems, the benefit arising out of such reduction shall be passed on to the Bank Similarly, we presume any increase in the excise/customs shall also be borne by the Bank Applicable Taxes will be paid at actual to the maximum of taxes indicated in the Bill of Material. If there is any delay in delivery of the hardware ordered on account of the Bidder, then any increase in tax rate has to be borne by the bidder. However if any decrease in the tax rates, then the taxes at Request the Bank to accommodate any change in the tax structure Page 14 of 26

15 actual will be paid The bidder shall guarantee a monthly uptime of 98% for all the locations where the equipments are commissioned Request the Bank to revise the uptime expectations to 96% nd Para This Performance Guarantee shall continue and hold good until it is released by you on the application by the CONTRACTOR after expiry of the relative guarantee period of the Contract and after the CONTRACTOR had discharged all his obligations under the Contract and produced a certificate of due completion of the work under the Contract and submitted a No Demand Certificate provided always that the guarantee shall in no event remain in force after the day of without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of three months from the said date which will be enforceable against us notwithstanding that the same is or are enforced after the said date. Pls amend :This Performance Guarantee shall continue and hold good until it is released by you on the application by the CONTRACTOR after expiry of the relative guarantee period of the Contract and after the CONTRACTOR had discharged all his obligations under the Contract and produced a certificate of due completion of the work under the Contract and submitted a No Demand Certificate provided always that the guarantee shall in no event remain in force after the day of without prejudice to your claim or claims arisen and demanded from or otherwise notified to us in writing before the expiry of three months from the said date i.e. expiry date Point no 7:Eligibili ty Criteria The bidder should have supplied at least 500 Nos. of Self Service Passbook printing Kiosks during the last three years. (i.e. from 01/10/2013 to 30/09/2015) to Banks and or Public Sector undertakings. We request bank to change this clause and consider that the bidder should have Supplied 500 ATM/CD/Cash Accepting Machine/Passbook Printing Kiosk/Cheque Deposit Kiosks(i.e. from 01/10/2013 to 30/09/2015) to Banks and or Public Sector undertakings The bidder should have supplied at least 500 Nos. of Self Service Passbook Printing Kiosks during the last three years. (i.e. from 01/10/2012 to 30/09/2015) to Public Sector Banks Page 15 of 26

16 49 10 Point no 9:Eligibili ty Criteria Offered make of Self Service Passbook printing Kiosks should have minimum Installation base of 250 Nos. in Public sector Banks in India as on 30/09/2015. We request bank to change this clause and consider that the bidder should have Supplied 500 ATM/CD/Cash Accepting Machine/Passbook Printing Kiosk/Cheque Deposit Kiosks Supplied any kind of Kiosk in bank / Govt Organization instead of specified Passbook Printing kiosk etc. in banks Point no 4:Eligibili ty Criteria 2. Technica l Specifica tions CPU- Point no Technica l Specifica tions for Self Service Passboo The turnover of the Bidder should be a minimum of Rs.50 Crores per year during last three financial years. (i.e , , ) 160GB IDE hard disk storage (minimum) Seagate/Samsung or equivalent only. 2 GB DDR 3 RAM memories. 4USBPorts, 2xSerial port, 1x parallel port, 2X PS/2 ports, 1X VGA, 10/100mbps Ethernet card and audio port. In-built SMPS to work on 230V 50MHz power supply or external adaptor ROHS certified. Mouse & Key Board. Anti-Vandal, Anti-Scratch 15" or more LED/LCD. Type: Capacitive/SAW, Material: Pure Glass, Touch Screen Resolution: 4096 touch points per axis within the calibrated area or higher. Antiglare Surface:6:1 minimum Light transmission: >90% Accuracy: Less than +1% error with the active area Response time : <16 MS Endurance: Scratch We request Bank to consider Provisional Balance sheet for FY as our audit is still underway. 1. HDD should be 500GB as 160GB is no more available. 2. 2xSerial Ports are not required one is enough. 3. Parallel port should be optional if anybody using Printer with parallel port. 4. 2xPS/2 Ports is also not required as all devise Kb /Mouse come with USB ports. Please Clarify the given temperature is i. ambient Temp for Touch Monitor ( LCD+ Touch Screen) or only for Touch Screen. ii. This is Operating Temp or iii. Storage temp. If this Storage temp then Ok Otherwise 1. If this is Operating for Only touch Screen then it The turnover of the Bidder should be a minimum of Rs.50 Crores per year during last three financial years. (i.e , , ) Provisional Balance sheet in the absence of audited balance sheet permitted for the year GB or above IDE hard disk storage (minimum) Seagate / Samsung or equivalent only. 2 GB DDR 3 RAM memories. 4USBPorts, 2xSerial port, 1X VGA, 10/100 mbps Ethernet card and audio port. In-built SMPS to work on 230V 50MHz power supply or external adaptor ROHS certified. Mouse & Key Board. Anti-Vandal, Anti-Scratch 15" or more LED/LCD. Type: Capacitive/SAW, Material: Pure Glass, Touch Screen Resolution: 4096 touch points per axis within the calibrated area or higher. Antiglare Surface:6:1 minimum Light transmission: >90% Accuracy: Less than +1% error with the active area Response time : <16 MS Endurance: Page 16 of 26

17 k Resistant (must withstand more than is Ok. Scratch Resistant (must withstand Printing 50,000,000 touches in one location without 2. If this is for both LCD & Touch Screen then LCD more than 50,000,000 touches in one Kiosks- failure) Impact Resistant: meets GB9633- will not Qualify this. location without failure) Impact Resistant: meets GB and Touch 1988 and UL steel ball test or 3. LCD Temp should be 5Deg C to 40Deg C. UL steel ball test or Screen equivalent Operating Temperature: -20 C to equivalent Operating Temperature: point No 50 C 5 C to 45 C Voice Enabling point no 7.2 Clarity of Voice and the same should be uniform voice across all Kiosks Multimedia Speakers: Logitech Z110 (2 channel), Creative SBS A 35, Zebronics Harmony S320 equivalent or higher brands 1. Should define the Speaker wattage instead of Make/ Model of speakers. 2. 2x 5Watt Speaker are enough for this application. Our kiosk has built in good speakers with amplifier. RFP clause modified as under: Clarity of Voice and the same should be uniform voice across all Kiosks Multimedia Speakers with 2X5 Watt or above Scope of Work Pt No 8.11 The Bidder shall provide necessary hardware/application which should be interfaced with Flexcube Host system by the Bidder. We request the bank to clarify on this point. The Bidder shall provide necessary application which should be interfaced with Flexcube host system by the bidder Pricing and Payment s The Price offered to the Bank must be in Indian Rupees and inclusive of Duties/Insurance/Freight/charges of road permit but Exclusive of all taxes CST / LST / VAT/Octroi/Entry Tax/ Local Body Tax (LBT), etc. The Vendor has to quote the applicable taxes separately. We request the bank to add Service Tax in this clause. Bidder to comply with RFP Clause Pricing and Payment The item value along with CST/VAT should be claimed in the invoice, location wise and CST/VAT will be paid in actual at our end to the maximum of taxes indicated We request the bank to add Service Tax in this clause. We also request the bank to include the statement "any other tax in lieu of these" in order Page 17 of 26

18 s in the Bill of Material. Octroi / Entry Tax, if to cover for GST. applicable, will also be paid / reimbursed at our end centrally on production of original payment receipt from the respective location where the items were delivered. No other taxes other than CST / VAT claimed in the invoice and Octroi / Entry Tax / LBT will be paid by the Bank Payment terms Payment Terms We request Bank to change the payment terms to 50% on delivery,40% on Installation and 10 % on submission of PBG ANNEXU RE-2 The bidder should have supplied at least 500 Nos. of Self Service Passbook printing Kiosks during the last two years. (i.e. from 01/10/2013 to 30/09/2015) to Banks and or Public Sector undertakings. We have prominent global presence in diverse Self Service Terminals. In India we have been supplying SST for over 2 decades. At Present we have deployed 180+ Pass Book Kiosk for Bank s, we request bank to modify the clause as mentioned below o The bidder should have supplied at least 150 Nos. of Self Service Passbook printing Kiosks during the last five years. (i.e. from 01/10/2010 to 30/09/2015) to Banks and or Public Sector undertakings. The bidder should have supplied at least 500 Nos. of Self Service Passbook Printing Kiosks during the last three years. (i.e. from 01/10/2012 to 30/09/2015) to Public Sector Banks ANNEXU RE-2 Offered make of Self Service Passbook printing Kiosks should have minimum Installation base of250 nos. in Public sector Banks in India as on 30/09/2015. we request bank to modify the clause as mentioned below Offered make of Self Service Passbook printing Kiosks should have minimum Installation base of 150 nos. in Public sector Banks in India as on Page 18 of 26

19 30/09/ Scope of Work Scope of Work 8.5. The Bidder should maintain the system during warranty period of one year and post-warranty AMC for minimum 4 years. During the warranty and AMC period, the Bidder is bound to do all hardware spares replacement in order to maintain the required uptime, without extra cost to Bank covering all parts & labour from the date of acceptance of the systems by Canara Bank at the respective locations i.e. on-site comprehensive warranty. Under Annual Maintenance Contract all parts & labour should be covered for on-site support. Canara Bank, however, reserves the right to enter into Annual Maintenance Contract (AMC) agreement either location-wise / Circle-wise or from a single centralized location No visit /service charges will be borne by the Bank for up gradation of the software/replacement of hardware component pertaining to Self Service Passbook printing Kiosks and Bar Code Printers for the purpose of enhancing their functionality to meet mandatory compliance from concerned authorities. Any upgradation should be completed within 30 days from the date of request from the Bank. Due to better control on the project and elimination of multiple dependency for better accountability we request bank to execute the AMC contract from single centralized location Any such change/modification can be factored while costing before submission. Changes required post submission need to as per mutual agreed price We request bank to cap this activity with certain no of visit per year and anything additional visit would be on mutual agreed rates Page 19 of 26

20 Genera l General 42.Delive ry, Installati on, Commiss ioning & Acceptan ce 44.Penal ties/liqui dated Damages : Deemed Acceptance Delivery of all Self Service Passbook printing Kiosks and Bar Code Printers should be within 4 weeks from the date of receipt of the Purchase Order for non-road permit locations. The Delivery period for Road Permit locations will be 5 Weeks. Please note that no extra charge / tax will be paid for those locations where road permit is required. Vendor only has to arrange for road permit at his cost. It will be the sole responsibility of the vendor to submit any form required for release of shipment from the check post. Non-compliance of the above delivery & installation clauses [(41.2) and (41.4)] will result in the Bank imposing penalty (0.50% on delay in delivery and 0.50% on delay on installation) per week or part thereof, on the invoice value location/office address wise. However the total LD to be recovered under this clause shall be restricted to 10% of the total value of the order. We request Bank to consider the Equipment as deemed accepted in case of delay in installation beyond 15 days from the delivery date due to reasons attributed to bank. Bank to release the balance payment on submission of Site readiness certificate acknowledged by Bank. We request bank to modify the delivery schedule as 5 week for non-road permit location & 6 week for Road permit location We request bank to restricted the maximum penalty up to 5% of the Invoice value for respective location Bidder to comply with RFP Trems RFP Clause Modified as under Delivery of all Self Service Passbook printing Kiosks and Bar Code Printers should be within 4 weeks from the date of receipt of the Purchase Order for non-road permit locations. The Delivery period for Road Permit locations will be 6 Weeks Paym ent 4 Warr anty 1 0 After completion of warranty period of 1 Bank seek total 20% bank guarantee during the warranty period Page 20 of 26

21 Terms: % year. 10% of the total cost shall be paid only after Securi ty Deposit / Perform ance Bank Guarant ee 47.Securi ty Deposit / Perform ance Bank Guarant ee 52.Uptim e: completion of warranty period of 1 years or on submission of a bank guarantee for equivalent amount by the vendor after releasing the Acceptance payment The successful bidder should submit a Security Deposit / Performance Guarantee for 10% of total value of the contract within 15 days from the date of acceptance of the Order Security Deposit/Performance Bank Guarantee should be valid for 3 years from the date of installation and shall be retained till the completion of warranty period. The guarantee should also contain a claim period of Three months from the last date of validity The bidder shall guarantee a monthly uptime of 98% for all the locations where the equipments are commissioned as specified in ANNEXURE-10, during the contract period and also during AMC, if contracted, which shall be calculated on 1) 10% PBG valid for 1 year till the warranty period 2) 10% BG for retention amount release Request bank to consider one BG during warranty period As we have to go multiple approval for BG sanction and delay in submission entitled penalty, we request bank to extend the PGB submission days up to 30 days Bank to clarify on the warranty period ( warranty for 1 year or 3 years) Bank to revise the monthly uptime of 95% The successful bidder should submit a Security Deposit / Performance Guarantee for 10% of total value of the contract within 21 days from the date of acceptance of the Order. Security Deposit/Performance Bank Guarantee should be valid for 3 years from the date of installation. The guarantee should also contain a claim period of Three months from the last date of validity. Page 21 of 26

22 monthly basis Annu al Mainten ance Contract: 56.Scope Involved During Warrant y and AMC Period ANNEXU RE-3 Bid Covering letter format The AMC charges shall be paid after completion of warranty period. Such payment shall be released quarterly in arrears. The bidder shall submit the preventive maintenance activity report, service call report, downtime report duly certified by bank s official along with payment claim letter. Bank will calculate the uptime and impose penalty as per uptime clause. However total penalty shall be restricted to 25% of quarterly AMC claiming value The Bidder would be responsible for timely applying/loading of all the software patches into all the individual Self Service Passbook printing Kiosks & Bar Code Printers and other hardware if any during the Warranty and AMC period. This job has to be done as a part of Warranty and AMC support services, without any extra cost. If our offer is accepted, we undertake to complete delivery of materials within 5 weeks from the date of receipt of the Purchase Order for non-road permit locations and within 6 weeks for Road Permit locations. Also, we undertake to complete installation, configuration and commissioning of the delivered Hardware & Software and complete all the works specified in the Scope of Work at the bank branch/office within 2 week from the date of delivery of all the materials for each ordered locations. If our offer is accepted, we undertake to Request bank to revise the total penalty to be restricted to 10% of quarterly AMC claiming value We request bank to cap this activity with certain no of visit per year and anything additional visit would be on mutual agreed rates Bank to clarify on the delivery schedule & Warranty As per the clause 42.Delivery, Installation, Commissioning & Acceptance the mentioned schedule is 4 week for Non road permit & 5 week for road permit location Warranty mentioned is for 1 year If our offer is accepted, we undertake to complete delivery of materials within 4 weeks from the date of receipt of the Purchase Order for nonroad permit locations and within 6 weeks for Road Permit locations. Also, we undertake to complete installation, configuration and commissioning of the delivered Hardware & Software and complete all the works specified in the Scope of Work at the bank branch/office within 2 week from the date of delivery of all the materials for each ordered Page 22 of 26

23 Pricing & Payment s: 47. Security Deposit / Perform ance Bank Guarant ee: Pricing & Payment s 45.1 provide Technical consultancy / Service support / Guidance for the devices supplied as per the above referred RFP, during three year warranty period. We enclose a Demand Draft /Bank Guarantee in lieu of EMD for Rs.50, 00,000/- in favour of Canara Bank as EMD. Pricing The successful bidder should submit a Security Deposit / Performance Guarantee for 10% of total value of the contract within 15 days from the date of acceptance of the Order. The Price offered to the Bank must be in Indian Rupees and inclusive of Duties/ Insurance/ Freight/ charges of road permit but Exclusive of all taxes CST/ LST/ VAT/ Octroi/ Entry Tax/ Local Body Tax, etc. The Vendor has to quote the applicable taxes separately. The bidder should have Documents to national presence with be submitted Bank to clarify The applicable tax are considered as actual for the payment during the time of submission As per the Annexure -17 the mentioned tax would be only for evaluation purpose -We shall request bank to reduce PG amount to 5% of value Request the Bank to also include GST in the exclusion list Bidder should have an experience in the activity of manufacturing/ supplying of multi-utility kiosks locations. If our offer is accepted, we undertake to provide Technical consultancy / Service support / Guidance for the devices supplied as per the above referred RFP, during One year warranty period as well as 4 years AMC. We enclose a Demand Draft /Bank Guarantee in lieu of EMD for Rs.50, 00,000/- in favour of Canara Bank as EMD. Page 23 of 26

24 minimum experience of 3 years (upto 30/09/2015) in the activity of supply, installation and maintenance of ATM/CD/Cash Accepting Machine/ Passbook Printing Kiosk/ Cheque Deposit Kiosks The bidder should have supplied atleast 500 Nos. of Self Service Passbook Printing Kiosks during the last three years. (i.e. from 01/10/2013 to 30/09/2015) to Banks and or Public Sector Undertakings Offered make of Self Service Passbook printing kiosks should have minimum installation base of 250 Nos. in Public Sector banks in India as on 30/09/2015 Manufacturer/ Dealer/ Distributor Certificate Proof of Orders issued by Banks & Public Sector Undertakings to be submitted. The purchase order issued by the Bank, and/or Public Sector Undertakings should be addressed in the name of the bidder Copy of successful installation certificate duly signed by the bank officials or letter from the respective banks. Should have supplied 500 kiosks in the Govt. sector during the last three years Should have supplied any kiosks in bank/govt sector, instead of specified Passbook Printing Kiosk etc. in banks The bidder should have supplied at least 500 Nos. of Self Service Passbook Printing Kiosks during the last three years. (i.e. from 01/10/2012 to 30/09/2015) to Public Sector Banks Intel Based System Intel i3 Processor 2100 or above, 3.10GHz or above running on Need to be specific on Operating System as both OS Win 7 & Linux have huge commercial Page 24 of 26

25 Windows 7/ Linux or higher difference Intel Based System Intel i3 Processor 2100 or above, 3.10GHz or above running on Windows GB IDE hard disk storage (minimum) Seagate/Samsung or equivalent only. 2 GB DDR 3 RAM memories. 4USBPorts, 2x Serial port, 1x parallel port, 2X PS/2 ports, 1X VGA, 10/100 mbps Ethernet card and audio port. In-built SMPS to work on 230V 50MHz power supply or external adaptor ROHS certified. Mouse & Key Board. Operating System should be Windows 7 / Linux or above, capable of multitasking real time operations. Anti-Vandal, Anti-Scratch 15" or more LED/LCD. Type: Capacitive/SAW, Material: Pure Glass, Touch Screen Resolution: 4096 touch points per axis within the calibrated area or higher. Antiglare Surface:6:1 minimum Light transmission: >90% Accuracy: Less than +1% error with the active area Response time : <16 MS Endurance: Scratch Resistant (must withstand more than 50,000,000 touches in one location without failure) Impact Resistant: meets GB and UL steel ball test or equivalent Operating Temperature: -20 C to 50 C 1. HDD should be 500 GB as 160GB is no more available 2. 2xserial ports are not required one is enough 3. Parallel port should be optional if anybody using printer with parallel port. 4. 2xPS/2 Ports is also not required as all devise KB/Mouse come with USB Ports Please clear which OS is required as both OS Win 7 & Linux have huge commercial difference Please clarify the given temperature is i. Ambient temp. for Touch Monitor (LCD+Touch Screen) or only for Touch Screen ii. This is Operating Temp or iii. Storage Temp. If this storage temp then OK Otherwise 1. If this is operating for only touch screen then it is OK. 2. If this is for both LCD & Touch Screen then LCD will not qualify this. 3. LCD Temp should be 5 deg C to 40 deg C RFP Clause modified as under 160 GB or above IDE hard disk storage (minimum) Seagate / Samsung or equivalent only. 2 GB DDR 3 RAM memories. 4USBPorts, 2xSerial port, 1X VGA, 10/100 mbps Ethernet card and audio port. In-built SMPS to work on 230V 50MHz power supply or external adaptor ROHS certified. Mouse & Key Board. Operating System should be Windows 7 or above, capable of multitasking real time operations. Anti-Vandal, Anti-Scratch 15" or more LED/LCD. Type: Capacitive/SAW, Material: Pure Glass, Touch Screen Resolution: 4096 touch points per axis within the calibrated area or higher. Antiglare Surface:6:1 minimum Light transmission: >90% Accuracy: Less than +1% error with the active area Response time : <16 MS Endurance: Scratch Resistant (must withstand more than 50,000,000 touches in one location without failure) Impact Resistant: meets GB and UL steel ball test or equivalent Operating Temperature: 5 C to 45 C Page 25 of 26

26 Clarity of Voice and the same should be uniform voice across all Kiosks Multimedia Speakers: Logitech Z110 (2 channel), Creative SBS A 35, Zebronics Harmony S320 equivalent or higher brands 83 NSIC registered units should be exempted from bid security deposit Bank should also allow the vendor tie up 84 arrangement between experienced SI and OEM where the prime bidder can only be one 85 Eligibility criteria i.e 2,7, and 9 are directly encouraging the restrictive trade practices. 1. Should define the Speaker wattage instead of Make/ Model of speakers. 2. 2x5 Watt Speaker are enough for this application. 3. Our kiosk has built in good speakers with amplifier. RFP clause modified as under: Clarity of Voice and the same should be uniform voice across all Kiosks Multimedia Speakers with 2X5 Watt or above. Bidder to refer Clause 32 of the RFP Bidder to comply with RFP Clause Note : 1) All the other Instructions and Terms & Conditions of the above RFP remain unchanged. 2) The RFP clause or RFP terms referred in the above replies & amendments means the RFP clause / terms detailed in the RFP Documents dt 28/12/2015 unless otherwise modified in the above replies & amendments. 3) This document will form part & parcel of our RFP No. 04/ dated 28/12/ ) Please take note of the above replies and Amendments while submitting your response to the subject RFP. Date: 18/02/2016 Place: Bangalore DIVISIONAL MANAGER Page 26 of 26