Clarification point as stated in the tender document Query Banks Reply. Sr. No. Page # Point/ Section # 1 12 & & 3.5.2

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1 Supply, Installation and Maintenance of Self-Service Passbook Printing Kiosks and Supply of Blank Magnetic Stripe Passbooks Ref no:bcc/tbd/106/sspbp/934 dated Clarification / Bank's replies to queries raised by bidders including pre-bid meeting Sr. No Page # Point/ Section # 1 12 & & Clarification point as stated in the tender document Query Banks Reply Bidder shall furnish, as part of its bid, a bid security/emd for an amount of Rs 50,00,000/= (Rupees Fifty Lacs Only) A complete set of bidding documents may be purchased by any of eligible vendors from our office (address given in section 2.2) upon payment of a non refundable fee of Rs. 25,000/- (Rupees Twenty Five Thousand Only). Exemption sought from payment of RFP Cost and Earnest Money Deposit (EMD) by bidder(s) having MSME registration. RFP Cost and Earnest Money Deposit will be waived for such bidder on submission of documentary evidence by way of Government Notification & MSE Registration from Competent Authority in the name of the bidder. Failing to provide complete documentary evidence or requisite fee at the time of bid submission will result into summary rejection of the bid Successful vendor has to furnish a Performance Bank Guarantee of 10% of the total contract value issued by any reputed Scheduled Commercial Bank in India (other than Bank of Baroda) in favour of Bank of Baroda. The Guarantee shall be valid for the entire period of contract and 3 months thereafter. Clarification sought on the meaning of contract period Contract period for this RFP would be 5 years (1 year warranty + 4 years AMC) from the date of deployment. 3 14,15 & & 5.3 (q) The selected vendor shall start integration with Bank s host system (Finacle), a) More time requested for initial integration as well as for SSPBP Server and complete the integration within four weeks of the subsequent delivery / installation. acceptance of purchase order. For any delay in integration with Bank s host system beyond 4 weeks and to bring the first 50 machines live at the locations B) Reduction in LD/penalty amount/percentage also sought. desired by bank with CMT tool at central location and web based complaint lodging solution within 5 weeks from the date of acceptance of purchase order, Bank reserves the right to charge a penalty at the rate of Rs. 10,000/- per day up to a maximum Liquidity Damage (LD) on this account of Rs. 300,000/-. Subsequent SSPBP should be delivered and installed within 4 weeks from the date of acceptance of purchase order. Bidder will have to pay liquidity damage to 1% of the machine value inclusive of all taxes, duties, levies etc., per machine per week or part thereof, for late delivery/installation, to a maximum of 10%. For initial integration with bank's systems and operationalising 50 machines at bank's identified sites with CMT tool, bank would allow 6 weeks lead time (increased from 5 weeks to 6 weeks). During the period vendor is required to ensure compatibility of SSPBP/Passbook supplied by them with the passbook/sspbp supplied by existing vendor. Further order would be placed only if forward / backward compatibility is demonstrated. Subsequent SSPBP should be delivered and installed within 4 weeks from the date of acceptance of purchase order (). All other terms including liquidity damage / penalty clause remains unchanged.

2 Subsequent SSPBP should be delivered and installed within 4 weeks from the date of acceptance of purchase order. Bidder will have to pay liquidity damage to 1% of the machine value inclusive of all taxes, duties, levies etc., per machine per week or part thereof, for late delivery/installation, to a maximum of 10%. If the cumulative LD charged is exceed 3% of total contract value / purchase order then Bank reserves the right to cancel the entire order. Deletion of the said clause was requested to - "If cumulative LD charged exceeds the maximum of 5%, Bank may de-list the bidder from participating any of our banks tender in future for a period of two years". Bank agrees to delete the following line in the said clause - "If cumulative LD charged exceeds the maximum of 5%, Bank may de-list the bidder from participating any of our banks tender in future for a period of two years." If cumulative LD charged exceeds the maximum of 5%, Bank may de-list the bidder from participating any of our banks tender in future for a period of two years Bank, without prejudice to any other remedy for breach of Contract, by written notice of default sent to the Bidder, may terminate this Contract in whole or in part, if the Bidder fails to perform any obligation(s) under the Contract. In the event of the Bank terminating the Contract in whole or in part, the Bank may procure, upon such terms and in such manner, as it deems appropriate, services similar to those undelivered, and the Bidder shall be liable to the Bank for any excess costs for such similar services Modification in the said clause was requested. - Revised Clause is as under - "Bank, without prejudice to any other remedy for breach of Contract, by written notice of default sent to the Bidder 30 days in advance, may terminate this Contract in whole or in part, if the Bidder fails to perform any obligation(s) under the Contract. In the event of the Bank terminating the Contract in whole or in part, the Bank may procure, upon such terms and in such manner, as it deems appropriate, services similar to those undelivered, and the Bidder shall be liable to the Bank for any excess costs for such similar services ( n) Model proposed having feature of passbook printing in English and Hindi. Bidder(s) requested more clarity in above clause and requested support to operationalised Hindi Printing. Revised text - Model proposed having feature of passbook printing in English and Hindi. Bank would share the template and extend support to test and operationalise Hindi printing. Selected vendor will have ensure necessary compatibility and configuration for timely rollout (o) The vendor will also undertake to load anti-virus solution and other security setup for safe & secured customer service without any extra cost. Bank will provide the anti-virus solution at the time of installation and subsequent updates from time to time. Bidder(s) requested bank to provide anti virus in advance so that it can be pre-installed at factory before dispatch to avoid delay in installation process. Bank will provide Anti-virus software / update to the selected bidder. However its installation and updating from Bank's antivirus server is the responsibility of the vendor.

3 (w) Bank desires to have a SSPBP Kiosk with ability to issue and dispense continuation passbooks to customers automatically on completion of the existing passbook with at least 30 blank passbooks stored in the Kiosk. This is an optional requirement. The SSPBP kiosk should have the ability of auto issuance which can be enabled as and when Bank decides to have auto issuance facility Bidder(s) requested for dropping the requirement of Auto issuance facility. Bank agrees to drop the requirement of storing and dispensing passbooks on completion of earlier one. However the solution proposed should have the feature of auto mapping of subsequent passbooks (where subsequent passbook is manually fed by the customer) i.e. when the passbook completed the printer will return the passbook and if the customer is able to insert a new passbook (with a stipulate period) it should map the new passbook and continue printing thereafter (b) The vendor shall deliver SSPBP at the respective sites within four weeks from the date of receiving the order from the Bank, failing which Bank reserves right to levy liquidated damages. Bidder(s) requested more time for delivery /installation of subsequent passbooks printers and support for obtaining entry permit. No Change in delivery/installation period of subsequent printer / passbooks in RFP terms. Bank would be providing necessary registration number and letter, wherever required, to facilitate quick deployment. However, vendor is to co-ordinate the work end-toend ( c ) Machine delivered / installed without wrapping or without providing initial 2,000 magnetic stripe passbook would be considered as non-operationalised and Bank s have a right to levy liquidated damages on such delivered / installed machines as well (a) Vendors should note that SSPBP kiosks being procured will be deployed on various locations as per requirements of business and the Vendor shall support all such installations as per the terms of this RFP. Bidder(s) requested for delivery of passbooks stationary at Regional Office. Bidder(s) requested for sharing of location list before bid submission. Bank can decide about the delivery location based on the requirement and ease of distribution. Suggested change is not acceptable to bank. Location list would be shared with selected vendor before start of the project The offer must include comprehensive on-site warranty of One year from the Bidder(s) requested to consider start of warranty period from date of installation and commissioning of the equipments including the the date of installation / deemed installation replacement of spare parts/ replacement of machine. This will include visit of engineers for repairs and replacement of spares. If machine was not installed within 15 days from the delivery of SSPBP due to reasons attributable to the Bank than it will be treated as deemed installation.

4 % of the value of the equipment shall be paid on installation, on per site basis. The payment shall be released on completion of installation on production of successful installation report duly signed by bank official. Balance 10% shall be payable after three months of satisfactory performance. However, this balance 10% payment may be released one month after installation against bank guarantee of equivalent amount. Bank has procured duty free credit scrips under served from India scheme of Govt of India issued by Directorate General of Foreign Trade. Duty free credit scrips can be utilized for imports/purchase of any capital goods etc., towards payment of Custom duty /Excise duty. Bank will issue the Duty free credit scrips to set off the custom duty/excise duty which must be acceptable to the bidder. a)bidder(s) request the Bank to change the payment terms to 100% on installation of SSPB against 10% of bank guarantee. b)bank should provide us support for endorsement of duty scrip provided, as the scrip allowing authority confirms with the issuing officer before endorsing. c) If the machine is not installed within 15 days from the date of delivery due to reasons attributable to the bank, deemed installation certificate need to be obtained from the bank. This is required to be submitted to the excise department a) b) Bank would be providing necessary scrip and authorisation letter wherever required to support the use of scrips. c) Agreed annexure B The bidder or OEM of the passbook printer should have deployed atleast 5000 printers worldwide (Letter from the Bank/s on letter head signed by an official of concerned department in the rank of DGM or above as per format attached in Annexure M ) Bidder(s) requested for considering self declaration from OEM as a proof of worldwide deployment. Bank agrees to consider notarized self declaration from an authorised senior official of the OEM as a proof of worldwide deployment as part of bid documents Annexure C Ability to support horizontal/vertical type Passbooks Bidder(s) requested clarification in the clause. Bank drop the requirement of vertical type passbook support Annexure D Processor : Pentium Dual core or higher Request the Bank to change the processor specifications to Intel Atom 1.66 GH or above, as we are supplying the same processor in Cash Dispensers supplied to the Bank Annexure D Annexure D-4 Communication Interface - Serial : RS232C x 1, USB/ Parallel specification Request the Bank to clarify if we can provide either RS232C Serial port or USB / parallel and not both Bidder(s) requested for acceptance of better specification Server in case of non availability of same specification server. Proposed solution should have both the communication interface i.e. Serial : RS232C X 1 and USB. Banks agrees to this request Annexure D-4 Server Dpecifications Bidder(s) requested the bank to provide the Server Hardware with OS and database. Bank may decide to provide the Central Server, OS and database, at its sole discretion, for operational convenience. However, bidders are required to mandatorily provide the best quote cost as required in the RFP. The bidder would have to provide the same if bank decides to obtain from them.

5 Successful vendor has to furnish a Performance Bank Guarantee of 10% of the Bidder(s) request bank to keep the PBG amount to 5% of the total contract value issued by any reputed Scheduled Commercial Bank in contract value. And renew every year. India (other than Bank of Baroda) in favour of Bank of Baroda A minimum lot of 2,000 passbooks should be delivered together with each SSPBP. Non delivery of initial 2,000 passbook at the time of delivery /installation of SSPBP and non delivery of subsequent order of passbook / consumable within a period of 1 week from the lodging of request will liable for a 2% of the order value inclusive of all taxes, duties, levies etc., per week or part thereof, subject to maximum of 10% of order value "A minimum lot of 2,000 passbooks should be delivered together with each SSPBP. Non delivery of initial 2,000 passbook at the time of delivery /installation of SSPBP and non delivery of subsequent order of passbook / consumable within a period of 1 week from the lodging of request will liable for a 0.5% of value of undelivered of the order value inclusive of all taxes, duties, levies etc., per week or part thereof, subject to maximum of 5% of order value" If the selected Bidder fails to complete due performance of the contract in accordance to the terms and conditions agreed during the final contract negotiation, Bank reserves the right either to cancel the contract or to accept performance already made by the selected bidder. In case of termination of contract the Bank reserves right to recover an amount equal to 10% of the Contract value as Liquidated Damages for nonperformance. "If the selected Bidder fails to complete due performance of the contract in accordance to the terms and conditions agreed during the final contract negotiation, Bank reserves the right either to cancel the contract or to accept performance already made by the selected bidder. In case of termination of contract the Bank reserves right to recover an amount equal to 5% of the Contract value as Liquidated Damages for non-performance" All questions, disputes or differences arising under and out of, or in connection with the contract, shall be referred to sole Arbitrator appointed by Bank and the award of the sole arbitrator shall be final and binding on the parties. The arbitration and reconciliation act 1996 and revisions, if any, thereof, shall apply to the arbitration proceedings and the venue of the arbitration shall be at Mumbai. "All questions, disputes or differences arising under and out of, or in connection with the contract, shall be referred to sole Arbitrator appointed mutually by the parties and the award of the sole arbitrator shall be final and binding on the parties. The arbitration and reconciliation act 1996 and revisions, if any, thereof, shall apply to the arbitration proceedings and the venue of the arbitration shall be at Mumbai."

6 The vendor s aggregate liability in connection with obligations undertaken as a part of this Project whether arising under this project regardless of the form or nature of the action giving rise to such liability (whether in contract, tort or otherwise), shall be at actual. "The vendor s aggregate liability in connection with obligations undertaken as a part of this Project whether arising under this project regardless of the form or nature of the action giving rise to such liability (whether in contract, tort or otherwise), shall be maximum of amount paid by the Bank for this project." Cancellation of Contract and Compensation Bidder request the Bank to keep this clause as bilateral Bank will use the passbook rates provided by the vendor to-place order for any future/additional requirement of passbooks for the period of 3 year from the date of agreement. Bank would also have an option to extend this rate contract for a further period of -2- years. Bidder request bank to keep the rate of the passbook stationary valid for 6 million and per year. Major components of passbook stationary such as paper and magnetic stripe is imported and hence it is subject to price variation. Bank and bidder can negotiate the price of passbook every year (aa ) Bank have right to negotiate the consumable rate quoted in response of RFP. Bank will use the rates provided by the vendor to place the order for any future requirement of the consumable for the period 3 year from the date of agreement. Bidder request that price of consumable depends on the quantity. So they Request bank to fix the rate of consumables for pcs and give commitment to procure the cartridges and timeline( per year or per quarter etc ) and also explain the calculation of 12000pcs. As they will negotiate with supplier before quoting price. So any further negotiation will be difficult with the supplier after tender process. They request bank to keep this line item separate and not include in TCO. No Change in RFP terms (f) The vendor would be responsible for timely applying/loading of all the software patches and screens into the individual SSPBP during the Warranty and AMC period. This job has to be done as a part of Warranty and AMC support services, without any extra cost to the bank. "Remote loading of patch from central server will be done free of cost. But in case bank require some modification and it involves updating software firmware in the passbook machine then we request bank to pay at mutually agreed rate" No change in RFP term

7 Vendor shall provide onsite training to staff of Bank/Branch at each site alongwith provide manuals for user/administrators besides training to the central training during installation shall be on a chargeable basis. Bidder(s) request that any training provided other than the administration team consisting of 3 staff members at the time of installation. Handholding to be given for a minimum of 2 full days for each location after the day of successful installation. At the request of the Bank, the Vendor should provide more rounds of user/administrative training at select locations, without any extra cost to ensure utilization of these machines. However, bank would restrict such request to a minimum number Non-supply of minimum 2000 magnetic stripe passbook at the time of delivery / installation will treat as non-installation and 90% payment of that machine will not be paid. Bidder(s) request bank to keep payment of machine and passbook separate as both the line items are separate in commercial. No change in RFP Terms (d) Balance 10% shall be payable after three months of satisfactory performance. However, this balance 10% payment may be released one month after installation against bank guarantee of equivalent amount. This payment shall be paid on submission of performance data and record of complaints (from CMT) on per site basis. Bidder(s) request bank to release the balance 10% after 1 month of satisfactory performance instead of 3 months No change in RFP Terms Annexure - B The bidder should have supplied, installed and maintained Self-Service Pass Book Printing Kiosks having features of sensing magnetic stripe passbook and auto flip facility in at least one Commercial Bank (except RRB/Co-operative Bank/Nagrik/Sahkari Bank) in India with online interface to core banking system. "The bidder or OEM should have supplied, installed and maintained Self-Service Pass Book Printing Kiosks having features of sensing magnetic stripe passbook and auto flip facility in at least one Commercial Bank (except RRB/Co-operative Bank/Nagrik/Sahkari Bank) in India with online interface to core banking system." Annexure C The SSPBP Kiosk body should have powder coated metallic cabinet with castors and locks. Bank will have the option to choose design, colour customization, the wordings and logo to be printed on the cabinet before delivery Annexure D Storage Space: 160 GB or higher Request the Bank to remove the requirement of Castors, this will reduce the cost of the unit Request the Bank to change the min storage space requirement to min 500GB

8 35 40 annexure E Net Profit in last 2 F.Y. (8 Point) (4 ) The Bank reserves the right to cancel the contract of the selected bidder and recover expenditure incurred by the Bank on the following circumstances: a) The bidder goes into liquidation voluntarily or otherwise. b) An attachment is levied or continues to be levied for a period of 7 days upon effects of the bid. c) If deductions on account of liquidated Damages exceeds more than 10% of the total contract price. Bidder(s) request bank to amend the clause as " net profit in any two last FY" Bidder(s) request bank to delete the following clause "If deductions on account of liquidated Damages exceeds more than 10% of the total contract price" The Bank reserves the right to recover any dues payable by the selected bidder from any amount outstanding to the credit of the selected bidder, including the pending bills and/or invoking Bank Guarantee, if any, under this contract or any other contract/order. Bidder(s) request bank to modify the clause as under "The Bank reserves the right to recover any dues payable by the selected bidder from any amount outstanding to the credit of the selected bidder, including the pending bills and/or invoking Bank Guarantee, if any, under this contract" Bank reserves the right to conduct an audit/ ongoing audit of the services provided by Vendor. The Vendor should allow the Reserve Bank of India (RBI) or persons authorized by it to access BOB documents, records or transaction or any other information given to, stored or processed by Vendor within a reasonable time failing which Vendor will be liable to pay any charges/ penalty levied by RBI. Vendor should allow the Reserve Bank of India (RBI) to conduct audits or inspection of its Books and account with regard to Bank documents by one or more RBI officials or employees or other persons duly authorized by RBI. Bidder(s) request bank to modify the clause as under "During the term of this project, Bank reserves the right to conduct an audit/ ongoing audit of the services provided by Vendor to the Bank. The Vendor should allow the Reserve Bank of India (RBI) or persons authorized by it to access BOB documents, records or transaction or any other information given to, stored or processed by Vendor. Vendor should allow the Reserve Bank of India (RBI) to conduct audits or inspection of its Books and account with regard to Bank documents by one or more RBI officials or employees or other persons duly authorized by RBI."

9 The Vendor must provide a written undertaking to the bank to comply with the secrecy provision pursuant to provision of Banking Regulation Act, 1949 and other applicable laws. The Vendor will follow professional ethics and conduct in performing their duties. The Bank has right to terminate the services of the Vendor if it fails to comply with the conditions imposed. The external and internal auditors of the bank will be given right to review the books and internal controls of the Vendor. Any weaknesses highlighted during the audit must be promptly rectified especially where such weaknesses may affect the integrity of the internal controls of the bank "The Vendor must provide a written undertaking to the bank to comply with the secrecy provision under applicable laws. The Vendor will follow professional ethics and conduct in performing their duties. The Bank has right to terminate the services of the Vendor if it fails to comply with the conditions imposed. The external and internal auditors of the bank will be given right to review the books and internal controls of the Vendor in relation to this project, however, this will not include cost records of the Bidder. Any weaknesses highlighted during the audit must be promptly rectified especially where such weaknesses may affect the integrity of the internal controls of the bank" - 40 New Clause Clause to be added The rates stated in the Schedule of Rates shall not be subject to escalation or increase on any account whatsoever, other than new taxes, duties, levies or new rates etc. imposed by Central or State Government subsequent to submission of the bid. Not acceptable 41 New Clause Clause to be added Customer hereby agrees to make the site ready as per the agreed specifications, within the agreed timelines. Customer agrees that bidder shall not be in any manner be liable for any delay arising out of Customer's failure to make the site ready within the stipulated period, including but not limited to levy of liquidated damages for any delay in performance of Services under the terms of this Contract. Further any idle time resulted due to non available of site or infrastructure or data, Customer shall make payment to bidder for the same Not acceptable

10 42 New Clause Clause to be added Any equipment supplied or services provided by bidder shall be deemed to have been accepted by Customer if Customer puts such equipment, services to use in its business or does not communicate its disapproval of the same together with reasons for such disapproval within 10 days from the date of receipt of such equipment or delivery of the services. Not acceptable 43 New Clause Clause to be added Since bidder is acting as a reseller of completed products, bidder shall pass-through any and all warranties and indemnities received from the manufacturer or licensor of the products and, to the extent, granted by such manufacturer or licensor, the Customer shall be the beneficiary of such manufacturer s or licensor s warranties and indemnities. Not acceptable Except the above changes all other Terms of the RFP remain unchanged and all other modifications sought by the bidders are not accepted by the Bank.