Curriculum Vitae Mary Conlan, CPM 387 Seminole Dr. NE, Marietta GA Cell:

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1 Mary Conlan, CPM 387 Seminole Dr. NE, Marietta GA Cell: Summary of Qualifications Experienced property management professional with 30 years of experience in rental properties. Experience includes all aspects of property management and asset management. Managed various asset types of rental housing including; apartment rentals (student, senior, conventional, tax credit, rehabs, and single-family rentals, short and long term contracts). Have lead team members and taught education classes within the organizations on how to properly manage communities and internal company structure. Have created policy manuals in each of the different types rental property management companies to comply with safety and legal requirements in GA. Created and implemented lease agreements for residents and websites for public view. Overseen and drafted compliance procedures for qualifying residents for rent. Implemented policies for safety procedures for residents, maintenance, and office personnel to prevent risk. Drafted and implemented marketing plans to lease up communities. Asset Types Single Family Housing Conventional Multifamily Privatized Military Housing by the bed Student Housing Mixed Use Assets (CAM Charges) Housing Assistance Programs Senior Housing Garden, Mid Rise & High Rise Tax Credit properties Education & Certifications University of Texas, San Antonio BBA Degree earned, concentration in Marketing, 1996 Classes included business, accounting, marketing, sociology, mathematics, and general course requirements Certifications: Certified Access PI, Personality profiling of individuals for hiring for each role within the company. Each role would require specific skill sets that are general characteristic naturally exhibited in an individual. CPM -Certified Property Manager Course requirements included: Financial operations and asset management Human resources Legal and risk management Maintenance and operations Marketing and leasing Ethics Finance & Asset Management Leadership Leasing Maintenance Marketing & Communications Risk Management

2 Sustainability Residential Software Experience Familiar with the following software programs used in property management rental companies. I have organized process flows using the software for reporting and tracking purposes in many different companies. Tracking and reviewing reports help keep a company in line with financial goals, and possible risks to public (such as key control, and securing vacant homes, employee access and resident privacy). Yardi, Real Page products, AMSI, MRI, Excel, Word, PowerPoint, Yeildstar, Property Ware, Rently, Apfolio,

3 Experience and Skills Property Management Property Maintenance Property Security Practices Fair Housing Tax Credit Assets Fiduciary Duties Landlord Tenant Disputes Lease Administration, Lease Creation, Lease Compliance Qualifying Criteria Creation, Compliance Approval Process Health and Safety Standards Mold Remediation and Maintenance Standards and Air Quality Tests Residential Leasing and Advertising Vendor Hiring and Vendor Management Financial Performance Property Inspections Mixed use Assets and CAM Charges Hiring and Terminating Associates Swimming Pool Standards Training Associates Writing Policies for best Practices and Implementation Emergency Preparation for Storms, Freeze, Disaster Recovery after Fire or Flood Pet Restrictions Student Housing Senior Housing Military Housing By the bed rentals Self Showing Rentals using Rently Product Single family rentals, listing, showing, renting Key Control Security Section 8 Housing Choice Programs Electronic Signature Requirements Syndicating Homes for Market Employment History Vice President Property Management HBH, Sylvan Homes Asset Management Sylvan Homes -Contracted Vice President Operations Sycamore Property Management Vice President Operations Hammond Residential Group, Inc. Vice President Operations Signature Management Atlanta, GA Vice President Operations Place Properties Military, Student housing Eastern Division Regional Property Manager Riverstone Residential / Trammell Crow Atlanta, GA Regional Property Manager Gables Residential Trust - Atlanta, GA Regional Property Manager Equity Residential Trust, San Antonio, TX Senior Regional Manager Trammel Crow/Gables Residential Trust, Atlanta, GA & San Antonio, Dallas, Austin TX Property Manager Trammel Crow, San Antonio Tx

4 Sample Policies Amenity Policies, to reduce risk Weight room/fitness centers Car Care Centers Tanning facilities Computer labs Swimming pools Recreational/game rooms Basketball courts Tennis courts Sand volleyball courts Television lounges Study Areas Park areas Bar-B-Q areas Mail centers Property Operating Policies Single Family

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8 Multi-Family Policies;

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10 Fee Schedule Hourly Fee for Testifying in Court $200 Hourly Fee for Case Review/Preparation $150 Hourly Fee for Deposition $200 Retainer $500 Professional References Ashley Moore, Vice President, Joyce Copeland, Vice President, Acie Holt, Senior Asset Manager,