COMMERCIAL FACILITY SERVICES

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1 COMMERCIAL FACILITY SERVICES

2 FULLY INTEGRATED SERVICE LINES

3 FRIEDMAN DIFFERENCE MANAGEMENT OVERVIEW Friedman manages over 16 million square feet of commercial real estate encompassing more than 140 properties and 7,000 apartments nationwide. In addition, our brokerage division has nearly 800 listings for sale and/or lease totaling over 100 million square feet. Friedman possesses over 25 years of successful experience managing and leasing office, industrial, retail, multifamily and self-storage properties. We specialize in providing all real estate services under one roof affording our clients with a single source for all of their real estate needs. COLLABORATIVE APPROACH Friedman utilizes a team approach for every assignment. Each department is directed by leaders that individually have nearly 20 years of experience. Your property will be staffed with a specific team that includes a Sr. Property Manager, Property Manager, Facility Manager, Service Coordinator, Accounting Manager and Staff Accountant. Those individuals work collectively on the day-to-day operations to ensure the your asset is provided with unparalleled management expertise. While each of these departments works collaboratively behind the scenes, you will have a single point of contact to provide timely responses and be there as a resource for any questions you may have. RESULTS ORIENTED We work closely with our clients to set goals and commit the necessary resources to provide a superior level of service to our clients. Once we understand your objectives for the property, our entire team is driven to exceed your expectations. This is achieved through unmatched customer service, the backbone of which consist of a strong sense of urgency, an immediate response policy to all forms of communication ( s, voic s, ) and our attention to detail. This shared philosophy of intense customer service and delivering results has made us one of the largest and most successful privately held real estate firms in the country. FACILITIES MANAGEMENT EXPERTISE Friedman facility management clients include privately held and institutional investors, both locally and nationally. In our vernacular, facility management encompasses the majority of real estate functions including the physical management of the property, service contract management, insurance administration, work order/ service request management and follow through, fostering tenant/occupant relationships, budgeting of operating and capital expenses, and monthly reporting. Upon receiving this assignment, we will immediately assess the physical structure including but not limited to the roof, HVAC, façade, asphalt/concrete, electrical and plumbing systems and make recommendations based on our findings. While we have vast resources at our disposal for 3 rd party service providers, we welcome the opportunity to learn about specific vendors currently providing service at the property and performing effectively. We annually bid out maintenance contracts and submit RFP s as needed pursuant to the owner s protocol. We will interview authorized personnel to quickly educate ourselves regarding any lingering problems or issues that need to be corrected and take immediate steps to determine solutions. We have strict guidelines regarding service contract and insurance administration. All vendors will be asked to sign our proprietary service contract that has strong liability protection language for the owner. We do not allow vendor s terms and conditions from a proposal to be included as part of the contract. Insurance certificates are obtained for every vendor working at the property and we work diligently to ensure that the proper entities are named as certificate holders and additional insureds. We will not approve an invoice for payment without the signed vendor contract and receipt of the correct certificate of insurance. Designates of your choosing will be provided with our main service desk contact information to open a direct line of communication between the facility and our service department for immediate response to all service requests. Our team takes a proactive approach to all facets of management and have the proper protocol and systems in pace to ensure the best results are achieved.

4 FACILITY MANAGEMENT SINGLE-SOURCE SOLUTION Our firm utilizes an approach to real estate management that is unique in our market. Instead of outsourcing certain key aspects of the management process, we provide all services in-house, offering a single -source solution for all of our clients. We accomplish this by combining our expertise in the following areas: Physical Property Management and Maintenance Construction/Architectural Services Property Accounting and Reporting Innovation and Technology By reviewing each section hereunder, you will gain an understanding of how we bring together each area of service into one cohesive management system. Once you review our solution, we are confident that you will agree that Friedman is the clear choice to manage and lease your real estate projects. PHYSICAL PROPERTY MANAGEMENT AND MAINTENANCE Friedman provides top quality physical property management and prides itself on timely, consistent and comprehensive communication with both clients and tenants in the following ways: Property Review and Inventory. A complete review of the property will be performed, including an evaluation of the property s physical condition and appearance, in order to provide you with a checklist of recommendations that may enhance the appearance and value of your asset. Service Contract Management. We ensure that contractors perform both effectively and economically. We service contracts that ensure the fees charged and services provided fulfill the requirements of the property. We leverage our size and our long-standing relationships to obtain the best prices from our vendors and suppliers. All vendors use our standardized vendor contracts, which have been specifically tailored to protect the client as much as possible. Service Requests. In addition to our regularly scheduled maintenance, we provide a dedicated, 24-hour service department for all nonscheduled maintenance items, including HVAC, electrical and plumbing repairs. After our service coordinator receives a request, the service is scheduled, the tenant is contacted with the time and date of service, and a follow up call is made to confirm that the appropriate action was taken and the problem rectified. We work closely with our client to make sure that you are kept apprised of all maintenance issues on a timely basis. Tenant Relations. Tenant relations drive our approach to management. Our property managers meet regularly with our tenants, at least once every ninety days. Our goal is to obtain feedback on our performance and to determine how we may better serve our tenants changing interests. This helps us maintain our 95% tenant retention ratio.

5 FACILITY MANAGEMENT CONSTRUCTION, ARCHITECTURAL SERVICES Project and construction management are main line services offered by Friedman. Whether redeveloping an existing site or simply renovating a building, our services can help realize the goals and objectives of the client. Architectural Services. Our in-house architectural department provides the fastest possible service for clients and prospective tenants alike. We utilize the latest AutoCAD software and ensure complete compatibility with all outside vendors. If clients or prospects also work with their own in -house or contract design groups, they have the advantage of receiving and/or sending drawings from/to our offices on DVD or electronically. Exterior and Interior Renovations. We have managed value added renovations and remodeling projects in-house for many of our clients. Assignments range from minor cosmetic changes to total building renovations and ground-up construction. Space Planning. Our designers effectively utilize available space to accommodate both the user s needs and the owner s desires for the building. Each project is tailored to suit our client s requirements and goals. Our in-house space planners have the experience and knowledge to know when existing improvements may be utilized to save money on a particular project. Tenant Improvements. We maintain complete control over all construction projects with an in-house staff of trained design and construction professionals. Whether supervising and coordinating a common area renovation or performing a tenant build-out, Friedman provides a single-source solution. The benefits of this system are clear. One seamless organizational process - from leasing through management and construction. All departments communicate to assure that projects are completed correctly, timely, and within budget.

6 FACILITY MANAGEMENT PROPERTY ACCOUNTING & REPORTING All accounting and reporting functions on this assignment will handled by one of Friedman s professional Staff Accountants. All of Friedman s Staff Accountants hold a minimum of a Bachelor s degree in either accounting or finance. The Staff Accountant assigned to this project will report to one of Friedman s three Accounting Managers, all of whom are licensed CPAs. The Accounting Manager will provide direct oversight to the assigned Staff Accountant and will interact with the client on more complicated accounting and reporting issues. The Accounting Manager assigned to the project will report directly to Friedman s Divisional Controller. The Divisional Controller, who possesses many years of direct real estate management and accounting experience, will act as an additional resource to your assigned accounting team. ANNUAL BUDGET On this assignment, we will provide you with an annual budget that includes leasing assumptions, operating expenses and a capital plan. The Property Manager and Sr. Property Manager assigned to the property will work with the property s Staff Accountant and Accounting Manager to prepare a comprehensive operating budget based upon actual operating information provided to us and assumptions that are formulated from our experience in managing similar assets. MONTHLY OPERATING STATEMENTS & REPORTS We provide our clients with monthly operating statements after the end of each calendar month. Our accounting and reporting systems provide the ability to meet or exceed all of your monthly operational statement requirements. The following reports will be included, at a minimum: Balance Sheet Corporation Loan Statement Aged Receivables Accounts Payable Rent Roll Check Register Bank Reconciliation Bank Statement Detailed General Ledger Leasing Activity & Update Report Other Information Upon request, we will provide you with any desired market information, reports covering physical inspections and operating reviews, detailed leasing activity reports and any other operating or financial information that may be useful in evaluating the property s ongoing performance.

7 FACILITY MANAGEMENT Friedman uses the latest version of Yardi for Windows, the state-of-the-art in Commercial Management Software. Yardi enables us to provide you with a complete set of financial reports (cash or accrual) in a variety of different formats. Depending on your requirements, your monthly reports may include: Narrative Report & Summary Income Statement Variance Report General Ledger Check Register Aged Delinquency Report Rent Roll Open Invoice Report Bank Reconciliation Balance Sheet Other reports or custom items available as required. In addition to the financial and accounting information that we provide, Yardi features a unique set of asset management tools that enable us to see, at a glance, how your property is performing. With this system, we are able to precisely monitor leasing activity, expense histories, capital improvements and more. The benefits of this unique system are extraordinary. If you need a report after hours or on a weekend, they are available to you here as well. In this fast-paced world, information is the key to smart business decisions. By providing real-time, secure access to your property information, Friedman puts you one step ahead of the competition.

8 FACILITY MANAGEMENT INNOVATION AND TECHNOLOGY The dynamics of real estate are changing. Technology has redefined the traditional role of service companies in every area. Data has become a commodity, and real estate data is no exception. Anyone with a web browser and an Internet connection can now access comparable sales and leasing information, market statistics, and demographics. The role of the new real estate professional will be to interpret and analyze this wealth of information for their clients. It is with this vision that Friedman operates. We are committed to serve our clients by applying our expertise and knowledge of the markets in which we operate to meet or exceed our clients expectations. We lead the way in utilizing the latest hardware and software to better serve the rapidly changing needs of our clients and tenants. Specifically, we use: Yardi Online Listing Engines Microsoft Office Suite Company Services and Website Nexus Payables Friedman News ARGUS Pro-Forma Analysis Software MailChimp Services Computer Aided Design & Drafting AutoCAD Custom Property Websites & Tenants Portals

9 CASE STUDIES ARBORLAND CENTER WARETECH INDUSTRIAL PARK City, State Ann Arbor, Michigan City, State Grand Blanc, MI Size 406,736 SF Size 671,325 SF Assignment Type Facility Management Assignment Type Facility Management Arborland Center is an approximately 407,000 square foot neighborhood shopping center located in Ann Arbor, Michigan on the heavily traveled Washtenaw Avenue. Arborland Center opened in 1961 as a enclosed shopping mall, but was redeveloped into a power center in Friedman began managing Arborland Center in 2005, and has since overseen construction of a SF build out for the popular chains, Five Below, Ulta and Nordstrom Rack. Waretech Industrial Park is a 671,325 square foot industrial complex in Grand Blanc, Michigan. Friedman began managing this facility in May Some of the immediate challenges facing the property were an old, leaking roof above the largest tenant. This tenant stored dyes for the automotive industry and are highly susceptible to water damage. Additionally there were several areas adjacent to overhead doors where drainage for storm water were not engineered correctly resulting in water infiltration inside the building. Friedman and its facility team value engineered an economical roof replacement program and reengineered the drainage system for the areas in question that eliminated all of the water problems. These projects were completed at a significantly reduced cost when compared to engineering estimates.

10 CASE STUDIES 150 STEPHENSON Location Size Assignment Type Troy, Michigan 103,000 SF Facility Management After the 150 Stephenson building was vacated by troubled auto supplier Collins & Aikman, we were appointed receiver for the property, with the task of quickly leasing and stabilizing the asset for immediate disposition. After getting a handle on the property (part of a larger condo office project with some deferred maintenance), we secured a lease with Valeo, a large French automotive firm, for the entire property. Shortly thereafter, we sold the property to an out-of-state investor at a price in excess of the debt balance.

11 CLIENTS BANKS INSURANCE COMPANIES SERVICERS

12 TEAM MEMBERS DAVID FRIEDMAN President & CEO Mr. Friedman started his career as a licensed real estate broker in In 1987, he launched Friedman Integrated Real Estate Solutions as a boutique brokerage firm specializing in the leasing of office and industrial space located throughout Metro Detroit. Today, Friedman employs a staff of over 250 brokers, leasing agents and diversified professionals who maintain property listings and real estate assignments across the country. The company s unparalleled growth reflects Mr. Friedman s dedication to innovation and creativity. Friedman is widely recognized for their expertise in a range of real estate disciplines, including office, retail, land and investment sales, tenant representation, property management, asset management, development and construction. E: david.friedman@freg.com P: Mr. Friedman is a licensed real estate broker in the states of Michigan, Florida and Arizona. He is an active member of the Society of Industrial and Office Realtors and the International Council of Shopping Centers. He publishes a biannual report on the state of the Detroit-area real estate market and is a regular speaker on the local talk circuit. Mr. Friedman was a recipient of the 2010 ULI/ Crains Overall Real Estate Excellence Award. STANLEY H. FINSILVER Executive Vice President Stanley Finsilver is Executive Vice President of Friedman Management Services and President of Friedman Construction and Design Company. Mr. Finsilver is a licensed builder and contractor and has over 30 years of experience in the real estate construction business. He is also a recognized leader in the turnaround management industry and is regularly called upon by lenders and servicers to assist in the stabilization of underperforming and REO assets. Mr. Finsilver oversees the operation of both Friedman Management Company and Friedman Design and Construction Company. E: stan.finsilver@freg.com P:

13 TEAM MEMBERS CHARLES DELANEY COO E: P: Chuck Delaney is Chief Operating Officer for Friedman Integrated Real Estate Solutions. Mr. Delaney is a 30-year real estate industry veteran and is responsible for overseeing the fiscal operations for each of Friedman s various operating companies. He has a passion for multi-family management and loves how small changes in policies provide immediate results. Mr. Delaney manages the firm s receivership practice and oversees the company s accounting and reporting departments. He is a 1979 graduate of the University of Michigan and is a licensed real estate broker and CPA. BRIAN C. BASS Director of Asset Management E: brian.bass@freg.com P: Brian Bass is currently Director of Asset Management. As a valued team member since 1994, Brian has built his reputation as an astute, lead by example manager by adding value beyond those traditional skills provided by many qualified real estate professionals. Brian s wide range of real estate experience and attention to detail has contributed to his success in many areas within the industry including, site planning and design, entitlements, civil engineering, ground-up construction, and office/retail/industrial re-development projects. Brian also assists with obtaining commercial fee-management business. Brian graduated from Michigan State University in 1992 with a Bachelor of Science Degree in Materials and Logistics Management. He is also active with IREM and is currently a CPM Candidate. JIM PARRINELLO Vice President of Construction Jim Parrinello is the Vice President of Construction and a State of Michigan licensed builder. He is a graduate of Michigan State University with a Bachelor of Science, and has also earned a Master of Science degree from Lawrence Tech University. Prior to joining Friedman, Jim spent over 14 years in real estate construction, including 5 years specializing in interior build-outs and exterior restoration. E: james.parrinello@freg.com P:

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