Trillium. Electronic Tenant Portal. Created on November 26, 2017

Transcription

1 Trillium Electronic Tenant Portal Created on November 26, 2017

2 Building Amenities: Car Wash While U Work Car Wash & Detail is located in the parking structure behind Hilton Hotel and LA Fitness, and can be reached at (818) They offer complete hand washes, details and many other services at great prices! Hours of operation are Mon-Tues: closed, Weds: 8:30 AM - 12:00 PM, Thurs-Fri: 8:30 AM - 5:30 PM

3 Building Amenities: Parking Various Building Rates Security Access Cards $35.00 Parking Access Cards $35.00 Keys $15.00 Security Guard $40.00/hour; 4 hour minimum After Hours HVAC $90.00 / hour Current Parking Rates Effective Februry 1, 2017: Visitor Parking $1.65 Each 20 minutes $4.95 Each hour $14.85 Daily maximum Monthly Rates $ Unreserved $ Reserved $ VIP reserved $ Premium reserved $32.00 Purchase and/or Replace Card Key Validation $ minutes (100 stickers) $ One hour (100 stickers) $ All Day (20 stickers) Click here to view the ABM Parking Validation Form. *The above stated charges include the L.A. City imposed 10% Tax The Trillium Parking facility entrance/exit area is located off of Canoga Avenue and is open 24 hours per day, seven (7) days per week. Each parking level has direct access to parking elevators. Each tenant is allocated a specific number of parking spaces as determined in their lease. All tenants are billed on a monthly basis through the Parking Office located on the west side of the parking structure on the P1 level. Please visit the Parking Office for all your Card Access needs. Driver Assistance Service, Transportation Management Program and Umbrella Program are some of the amenities available through parking. Please see the Tenant Programs sections for further detail. Each tenant is allocated a given number of parking spaces as determined in their lease. Additional parking spaces may be available on a month-to-month basis. The vehicle entrance/exit area is located on the north and south side off of Canoga Street. Please be advised that parking signs and notices posted throughout the parking structure driveways and loading docks indicate specific use and access. In accordance to California Vehicle Code vehicles in violation of posted signs are subject to towing at vehicle owner s expense. Hours of Operation The Trillium will be operated 7 days per week, 24 hours per day, provided, however, Landlord reserves the right to establish a schedule of operations commensurate with the type of patronage and volume of business, which shall be determined by Landlord in its sole discretion. Billing Monthly fees are due on or before the first working day of the month. Should payment not be received by the 1st of the month, the affected access key card will be deactivated and past due. In addition a payment of a $15.00 late charge per card must be received in order to reinstate the card to active status. All checks are to be made payable to "Standard Parking." Upon termination as a monthly customer, the customer shall deliver to Landlord or garage operator all cards, stickers, or other means of identification that allow access to the parking facilities. Lease Requirements Tenants in the building are obligated to pay for parking passes allocated to them under lease arrangements whether or not such tenants plan to use the allocated passes.

4 Payment by Customers/Transients Each parking facility customer, upon termination of his stay in the facility, shall deliver to the automated payment machines located at the exits of the facility, the parking ticket and appropriate compensation for the use of the facilities as designed by the rate structure. Rate Increase Landlord reserves the right to adjust rates upon 15-day notice to customer. Visitor Parking Validations Parking validation books may be purchased in the parking office at posted rates. Validations are sold on a collect on delivery basis. Access Card Fees There will be a charge of $35.00 per access card. This fee is not refundable. Lost or theft of the card must be reported to the Parking Office immediately, and a lost or stolen report must be filled out by the tenant at that time. There will be an additional $35.00 fee required to replace any lost or stolen or damaged card. Activating a Building or Parking Access Card When activating a new access card, changing access or terminating an active card, the authorized tenant must completely fill out and sign a Building Access Request form. The white and yellow copies must be turned into the Parking Office during regular business hours and the tenant should keep the pink copy. Additionally, if parking access is required a Monthly Parking Agreement Card must be completely filled out and signed by the monthly customer. Missing or incomplete information will delay the activation of the card and access. New employees must bring their forms and visitor ticket to the parking office. The employee s picture will be taken and their card will be activated. Parking and Building Access Cards Any device or form of identification supplied by Landlord shall remain the property of Landlord. Such Parking identification device may not be mutilated in any manner. Devices may not be transferable; any device in possession of an unauthorized holder will be confiscated and void. When an access card (one card per contracted vehicle parked) is supplied the card should be used to enter and exit automatic system equipment. Any attempt at manipulation of the monthly parking procedures will result in cancellation of monthly parking privileges and charging of the daily rate. Procedures for Exiting Without an Access Card In the event that tenant forgets the access card or the access card does not allow the entrance to the garage, tenant needs to take a ticket and then proceed to the Parking Office to have the ticket validated. Customer signatures are not acceptable at the exit gates. Tickets presented at the exit gates without proper validation is charged regular posted rates. Refunds will not be issued at a later time. Types of Parking Areas: Carpools A designated area is available in the parking structure. Prevailing monthly parking rates will apply. All authorized carpool vehicles must display a current permit when parked in a carpool space or will be subject to towing at vehicle owner s expense. To arrange for this service, see the Parking Manager on Level P-1. Reserved Parking Reserved parking is available per your lease or on a month-to-month basis. Please contact the parking office for availability. Types of Parking Areas: Unreserved Park and Lock Unreserved self-parking is provided on levels 3 through 6. All of these stalls are unassigned and provide easy access to the garage shuttle elevators. This type of parking allows for the tenant to park and lock the car with convenient access and egress out of the garage as well as to the Trillium buildings. Vehicle Storage Tenants and visitors are not allowed to store vehicles in the garage at any time as it may interfere with garage maintenance. Vehicles left overnight in the parking structure without prior authorization from the parking office are subject to be towed immediately at vehicle owner s expense.

5 Rules and Regulations: Claims Neither the parking contractor nor Management Office is responsible for any claims as a result of theft in the garage. Should damage occur that is directly attributable to the acts of the attendants, a claim must be filed on the day of the occurrence through the parking office for review and possible remuneration. The claim is then forwarded to the parking operator's claims insurance carrier and if deemed justifiable, paid through their office. Clearance All vehicles shall have a maximum vertical clearance no greater than the posted 6'6" clearance heights in the facility as designated from location to location. Areas lower than 6 6 are posted in the garage. Please observe clearance signs. Landlord shall not be liable for any damage or injury due to any failure to observe the posted clearance signs. Vehicles of a size larger than posted clearances shall not enter the parking facilities. Rules and Regulations: Limitations on Use Garage customers shall not use, keep or permit to be used or kept any foul, noxious or dangerous substance in the parking facilities or permit or suffer the facilities to be occupied and/or used in any manner offensive or objectionable to Landlord or other occupants of the parking facilities by reason of noise, odors, and/or vibrations, or interfere in any way with other garage customers or those having business therein, nor shall any animals or birds be brought in or kept in or about the parking facilities (other than as required for handicapped persons). No Freight in Garage No furniture, packages, supplies, merchandise, freight or equipment of any kind shall be brought in the parking facilities without the consent of Landlord or garage operator, which shall not be unreasonably withheld or delayed. All moving of such items into or out of the building shall be via the building's freight handling facilities unless otherwise directed by Landlord at such reasonable time and in such reasonable manner as Landlord shall prescribe. No hand trucks or vehicles (other than a wheelchair for an individual) shall be used in the Parking Garage elevators. Any hand trucks permitted in the parking facilities must be equipped with soft rubber tires and side guards. Rules and Regulations: No Food or Beverages No person shall be allowed to transport or carry beverages, food, food containers, (other than in proper containers for personal consumption), smoking objects, etc. on any of the parking facility shuttle elevators. The transportation of such items shall be via the freight elevators in such manner as prescribed by Landlord or garage operator. No Obstruction/Controlled Access The driveways, passages, exits, entrances, elevators and stairways shall not be obstructed by anyone using the parking facilities for any purpose other than ingress to and egress from his or her parking location. Landlord shall in all cases retain the right to control and prevent access to the parking facilities by all persons whose presence in the reasonable judgment of Landlord shall be prejudicial to the safety, character, reputation and interest of the Building, the Project, and their tenants. No person using the parking facilities shall go into any unauthorized location so designated within the structure. Rules and Regulations: Own Risk Except for the garage operator's or Landlord's negligence or willful misconduct, it is understood that all vehicles and their occupants enter the garage facility at their own risk. Under no circumstances whatsoever shall Landlord be responsible for any damages or injury to any vehicle, or the occupants thereof, or any other person or property in the parking garage facility. Right to Change Markings Landlord reserves the right to change the location, size, shape and number of driveways, entrances, exits, traffic lanes, parking spaces, parking areas, loading and unloading areas, walkways and the boundaries and locations of the parking garage subject to tenant's parking rights under the Lease.

6 Rules and Regulations: Right to Close Garage Landlord and the garage operator reserve the right but shall not be obligated to close and keep locked all entrance and exit doors and otherwise regulate access of all persons to the parking facilities times as Landlord may deem advisable for the adequate protection and safety of the parking facilities, their occupants and property; provided that bona fide holders of parking passes shall have access at all times to the parking facilities. Access to the parking facilities may be refused unless the person seeking access agrees to abide by the rules established and pay for his stay in accordance with the rate structure. Landlord shall in no case be liable for damage or any error with regard to the admission or exclusion from the parking facilities of any person. Right to Refuse Admission Landlord or garage operator may refuse admission to the parking facilities outside of ordinary business hours of any person not known to the attendant in charge (or who does not possess adequate building identification) or any person whose presence in the parking facilities shall in the reasonable judgment of Landlord or garage operator be prejudicial to the safety, character, reputation and interest of the parking facilities or the building. Landlord or garage operator may require any person leaving the garage facility with any package or any other object to exhibit a pass from the Building tenant from whose premises the package or object is being removed, but the establishment and enforcement of such requirement does not impose any responsibility on Landlord for the protection of any Building tenant against removal of property from the premises of the tenant. Rules and Regulations: Right to Specify Equipment Landlord shall have the right to prescribe the weight, size and position of all heavy equipment brought into the parking facilities and also the times and manner of moving the same in and out of the parking facilities. Speed Limit In no case shall anyone operating a vehicle within the parking facilities do so at a speed greater than five (5) miles per hour. In addition, all vehicle operators will drive in a safe and careful manner so as to preclude damaging the parking facilities or other vehicles and property in the parking structure, or injuring persons in the parking facilities or their general vicinity. All vehicle operators must come to a complete stop at all posted stop signs.

7 Building Amenities: Storage Space Click here to view Storage Space Flyer

8 Building Operations: Accounting Rent statements will be mailed out the first of each month as a courtesy along with extraordinary service charges. However, Basic Rent is payable and due in equal monthly installments on the first day of each month in accordance with the terms of the lease. Tenant payments for rent and miscellaneous services should be mailed directly to: Douglas Emmett Realty Fund 2002 c/o Douglas Emmett 6320 Canoga Ave., Suite 290 Woodland Hills, California 91367

9 Building Operations: Building Management The staff of Trillium is dedicated to making your work environment as safe and pleasant as possible. The Building Office is located at the East Tower, suite 290 and is open Monday through Friday, 8:00 a.m. to 5:30 p.m. Please do not hesitate to contact the management office at: Telephone: Fax: The following personnel are available to address your needs. Title Name Phone Number Property Manager Denise LeDoux Assistant Property Manager Raven Tardif Admin Assistant Robin Thompson

10 Building Operations: Holidays The office buildings are closed in observance of the following national recognized holidays: New Year s Day President s Day Memorial Day July 4th Labor Day Thanksgiving Day after Thanksgiving Christmas. Building services required on holidays must be scheduled with the Management Office at least 24 hours in advance.

11 Building Operations: Leasing Douglas Emmett provides the leasing for Trillium. Tom Cheeks and Robert Drewery are the in-house leasing agents. The main phone number is Listed below is their contact information: Title Name Phone Number Senior Leasing Agent Kevin Housman (818) Leasing Agent Robert Drewery (818) Leasing Flyers Click here to view Trillium East Tower Leasing Flyer Click here to view Trillium West Tower Leasing Flyer

12 Building Operations: Parking The Parking office is located at the West side of the Parking structure on the P-1 level. Hours of Operation: Monday through Saturday: 7:00 a.m. to 11:00 p.m. Sunday: 8:00 a.m. to 8:00 p.m. The following personnel are available to address your needs. Title Name Phone Number Parking Manager Erika Fair

13 Building Operations: Security There is 24-hour security at Trillium. There are two Security Consoles. One is located at the West Tower Ground Floor Lobby and can be reached at The other one is located at the East Tower Ground Floor Lobby and can be reached at After hours, the Building and your particular floor will be accessible only with a security access card. The following security personnel are available to assist tenants and guests: Title Name Phone Number Security Director Ben Ketchum bketchum@universalpro.com

14 Building Security: After Hours Access After Hours Access and elevator access for an employee, client, delivery or service contractor, (without any tools or equipment), who does not wish to hold an access card, permission is given by submitting an After Hours Access Authorization to the Management Office. This form must be signed by an authorized tenant representative and returned to the Management Office by 3:00 p.m., (the day you are requesting service). After hour access to a tenant s suite, must be arranged by the authorized tenant. Building personnel will not open tenant doors and give access. Additionally, we cannot accept any deliveries for a tenant. Click here to download a Building Access Request Form.

15 Building Security: Building Access Tenant Access The passenger elevators contain a floor lockout feature, which prevents automatic elevator access to tenant floors. East and West Towers floors are scheduled to open at 6:30 a.m. and close at 6:30 p.m. Monday through Friday. Saturday and Sunday, both Towers are on security mode and require an access card for entry. Once a floor is "locked out", access can be obtained by presenting a valid access card to the console security officer and placing it before the card reader in the elevator panel. Our card access software and card reader system interfaces with our elevator control system. Each card is programmed by company name, individual name and the floor(s) that individual is permitted to access. When a valid card is read by our system, the specified floor(s) is released for elevator access for approximately 60 seconds. Access cards and request forms are located in the Parking Office. Contractor Access Click here to download an Building Access Card Request Form. Please use the Contractor Access Form for any vendor or contractor who will be entering the building during regular hours or after hours and performing work such as painting, carpeting, wall covering, flooring, ceiling, above ceiling, cabling, telephone, mechanical, electrical, plumbing, etc. All requests must explain the scope of work, meet building codes, and provide a building permit if required by building code. Also, please attach a Certificate of Insurance, from the contractor, when submitting this form for approval. The Certificate will need to list the following entities as additional insured: Douglas Emmett Realty Fund 2002 and Douglas Emmett and Company, its managing agent. A current Certificate of Insurance is required before approval for access is granted. Any delivery/maintenance person (i.e. office supplies, courier, plant maintenance service, bottled water, photocopier repair, etc.) is not required to submit a Contractor Access Form during regular business hours. If this same access is requested after regular business hours or requires extended use of the loading dock or freight elevator, the Contractor Access Form will be required for access and usage of the loading dock and freight elevator. *Insurance must be provided for all contractors, even if the work they will be performing is only during normal business hours. Without submittal of appropriate paperwork within 24 hours, the contractor or sub-contractor may be denied access to the building.* Click here to obtain a Building Access Request Form All couriers, messengers, contractors and vendors must sign in with security and provide a valid driver s license or state issued picture identification. Please submit all access requests to the Management Office for review and approval at least 24 hours before the scheduled occurrence. Contact Management Administrator at , or the Security Director at should you have any questions or concerns.

16 Building Security: Deliveries Small deliveries not requiring carts or dollies may access tenant floors through the main lobby and use passenger elevators during normal business hours. Other deliveries must use the loading dock and freight elevator. Larger deliveries requiring exclusive use of the freight elevator must be scheduled 24 hours in advance with the Management Office and be completed after business hours. All carts entering the project must have soft rubber tires and rubber bumpers. Click here to see Loading Dock Procedures and hours of operation. Delivery service personnel may be asked for their driver s license in exchange for an access card that they would then use in the freight elevator to access tenant spaces. They will be given cards that can only access floors they are delivering to. Driver s licenses will be returned after surrendering the access cards. Security is everyone's responsibility and your assistance is greatly appreciated.

17 Building Security: General Office Security Overview Security personnel are in attendance 24 hours per day, every day of the year. Their primary function is to monitor and act on fire life safety system alarms and to limit access to tenant floors during non-business hours. These individuals are trained in emergency procedures to respond to elevator entrapments, fire life safety system alarms and security breaches. The fire life safety system uses computerized equipment that meets or exceeds all code requirements. It includes systems for smoke and heat detection, manual fire alarm pull stations, fireman's phone jacks, smoke removal, elevator recall, stairwell pressurization and automatic stair door unlocking. The Public Address (speaker) system may be used to direct tenants during emergency situations (however, you must not wait for an announcement to be made in the event of an alarm; always exit the building if you hear the emergency alarm sound), and the building is also protected by an automatic sprinkler system. Most stairwell doors are locked from the inside and in the event someone accidentally locks himself or herself in the stairwell, each stairwell contains a phone on every 5th floor. These phones communicate with the security console. In the event of an elevator entrapment each elevator contains a telephone and when the call button is depressed, the individual will be directly connected to security. Security will contact the elevator company and communicate rescue progress with the entrapped individual via the phone located in the elevator. Other security concerns may be discussed with the Security Director. Overview (continued) Other valuable security services include loading dock and service elevator operation, theft and accident investigation and reporting, construction monitoring, lobby greeting, information services, and property removal pass inspections. Also, the Trillium is private property and soliciting or canvassing is not allowed. For further information about security services, call the Security Director at Reporting Thefts The security of your office is your responsibility. Valuables, laptops, purses, etc., should not be left in plain view. Any property that is determined stolen should be reported immediately to the Security Director and the Management Office. Our Security personnel are available to assist you should an incident or loss occur. It is advisable to record all serial and identification numbers of personal property and to keep these numbers in a secure place. Make sure that your corridor doors are closed and locked at the end of your workday. Security Checklist For your own internal security and also for the security of the building, it is in your best interest to control the number of keys issued. Only people needing after hours access should be issued a key. The following is a list of general office security suggestions, which are offered to you as an aid in establishing your internal security procedures: Restrict office keys to those who actually need them. Keep complete, up-to-date records of the distribution of all office keys. Have adequate procedures for collecting keys prior to termination of employees. Establish a rule that keys must not be left unguarded on desks or cabinets. Require that filing cabinet keys be removed from locks and placed in a secure location after opening cabinets. Prevent unauthorized personnel from reporting a lost key and receiving a replacement. A responsible person is in charge of issuing all keys. Store keys systematically in a secured wall cabinet of either your own design or from a commercial key control system. Insist on identification from repairmen who come to work in your office. Clear all desks of important papers. When working alone in the office at night, lock the front door to prevent anyone else from entering. Keep the police, fire department, and building security telephone numbers posted. Double check to see that all doors are securely locked before you leave. Suspicious Persons If you see suspicious or offensive persons in the building, please call Security and the Management Office immediately. If possible, make note of appearance, clothing, etc., to assist building personnel in locating them. Please be aware of strangers in your tenant areas and halls. Quite often, asking a question such as May I help you locate someone? is enough to deter a potential thief. Suspicious encounters of this type should be reported to the Security Director and the Management Office immediately. Security Escorts Please contact the East Tower at or West Tower Security at should you need

18 an escort to your vehicle.

19 Building Security: Key and Lock Policy At least two weeks prior to your move-in please contact the Management Office, complete the Key and Lock Request Form and specify the number of keys required for company personnel. All key and lock work is to be requested through the Management Office. No outside locksmith is permitted to work in the building. Any additional requests for locks, keys or cylinder changes will be charged at the tenant s expense. Click here to download a Key and Lock Request Form

20 Building Security: Loading Dock The loading dock and freight elevators are operated from 7:00 a.m. to 5:00 p.m. for the West Tower and 8:00 a.m. to 5:00 p.m. for the East Tower, Monday through Friday. If loading dock deliveries are anticipated after hours, please submit a Building Access Request Form to the Management Office by 3:00 p.m. the day before you are requesting service. During normal dock operating hours, every person will be logged into a loading dock activity register or asked to sign in at the appropriate Security Console. All deliveries must be completed within 20 minutes in order to facilitate the delivery needs of all tenants. Loading dock officers are not permitted to move the vehicles of delivery people. Vehicles remaining beyond the permitted time allowance are subject to towing and/or the loss of future loading dock access privileges. Non-commercial vehicles or those not having company signage on the face of the vehicle will be instructed to park in the parking structure if they are small enough to meet the clearance requirements. Deliveries requiring more than 30 minutes of loading dock time must be performed during non-business hours and scheduled in advance with the Management Office. Loading Dock Procedures The following procedures are provided to ensure that all deliveries and/or pickups are scheduled and performed in a safe and efficient manner. Location South East side of each office building off Trillium driveway. Background The loading dock at the Trillium has been designed to accommodate smaller vehicles to service the needs of all building tenants. Larger trucks/trailers may be accommodated after hours. Conveniently located to each loading dock area is one (1) 4000 lb. freight elevator car. The East Tower doorway dimensions are: 3 11 wide by 7 11 high. The East Tower inner cab dimensions are: 4 11 wide by 7 5 deep by 10 high in the front and 12 high in the rear. The West Tower doorway dimensions are: 3 11 wide by 7 11 high. The West Tower inner cab dimensions are: 5 1 wide by 7 9 deep by 10 high in the front and 12 high in the rear. All large deliveries and/or pick-ups on dollies will be processed through the loading dock without exception. Deliveries and/or pickups attempted at the main pedestrian lobby will be refused and referred to the loading dock. Hours of Operation The loading dock will be closed on legal holidays recognized by the building. Deliveries and/or pickups, at the loading dock after hours will be accommodated subject to the specific procedures as further outlined. Procedures All tenants are required to notify the Management Office at least 24 hours in advance of any unusual or major deliveries and/or pickups during the normal hours of operation and after hours to permit efficient scheduling of available slots and elevator service. Notification should include the specific date, time of arrival and departure, type of vehicle(s) and quantity of vehicles, anticipated weight and size, the carrier, anticipated number of elevator trips required, and the name of the tenant's designated representative who will be present to receive the delivery/pickup. During normal operating hours a Security Officer will be present to coordinate movement and assignment of vehicles in and out of the West Tower dock area. Each and every vehicle entering the West Tower loading dock will be logged into a loading dock activity register. The roll-up grille at the entrance to the loading dock will be opened promptly at 7:00 a.m. and closed promptly at 5:00 p.m. Procedures (continued) Deliveries and/or pickups by the United States Post Office or independent courier services will be prearranged and scheduled by the Management Office during the normal operational hours of the loading dock. After hour activities will be kept to a minimum and coordinated between the vendor, the Management Office and Security Personnel. Regular hours loading dock procedures shall be as follows: All persons using freight elevators to make deliveries must sign in with the Security Dock Officer or Console Officer. NO VEHICLE WILL BE LEFT UNATTENDED FOR MORE THAN TWENTY MINUTES. Any delivery

21 requiring the use of a freight elevator for more than twenty minutes must make a reservation by submitting the appropriate paperwork to building Management 24 hours prior to delivery. No deliveries are to be left unattended in the loading dock platform to ensure smooth moving deliveries. Once the initial move-in is complete. It is not necessary to notify the Management Office of deliveries that will require the use of the loading dock less than twenty minutes. Procedures (continued) After hours loading dock procedures shall be as follows: For the East and West Towers the vehicle driver should notify the Security Console in order to enter the loading dock. The Security Officer will then verify delivery by checking the Contractor Access Form provided by the Management Office. If the activity has been scheduled and the required paperwork has been completed, access will be permitted. If the activity has not been approved, or the driver/personnel are uncooperative, access will be denied. The loading dock is to be used for loading and unloading only. Unsupervised vehicles must not be left in loading dock area overnight.

22 Building Security: Lost and Found Lost and found for the building is located at the Management Office, Suite 290 of the East Tower. Items found should be brought directly to the Management Office. It will be necessary to present identification and describe the lost item in order to retrieve lost property. Items found should be turned into the Security Office or the Management Office. All lost and found items will be held for ninety days from the date found.

23 Building Security: Property Removal No materials, equipment or goods may be taken after business hours from any area without a Property Removal Form fully completed and signed by an authorized tenant representative. Such signature must appear on the Tenant Signature Authorization Form on file with the Management Office. Removal of items such as computers, furniture, pictures, etc. will require a completed Property Removal Pass 24 hours a day, 7 days a week. Serial numbers will be required, where applicable. Please be reminded that this is a safety procedure that we are implementing for the protection of our Tenants property. Click here to download a Property Removal Form

24 Building Security: Solicitation The Trillium is private property and soliciting or canvassing is not allowed. If any soliciting or canvassing is seen, please contact Security at and the Management Office at

25 Building Services: Building Signage and Directory A building directory is located in the main lobbies of the buildings. The company's name and employees' names, as specified by the lease, are placed in the directories. Please use the Signage Order Form for all lobby directory and suite signage requests and submit to the Management Office. There is an eight-week lead time for signage fabrication. All signage is at the tenant's expense. Except as otherwise specified in your lease, no sign, placard, picture, advertisement, name or notice shall be inscribed, displayed, printed or affixed on or to any part of the outside or inside of the building or premises. The Management Office shall have the right to remove any such sign without notice and at the tenant's expense. Only those signs that are approved in writing by the Landlord may be displayed in public view. This includes, but is not limited to: point-of-purchase displays, sales and clearance signs, seasonal signs, special merchandising displays, placards, pictures, notices, etc. Click here to download a Signage Order Form.

26 Building Services: Cleaning Janitorial services are provided nightly Monday through Friday, with the exception of holidays. This includes dusting, emptying wastebaskets, vacuuming, etc. Cleaning standards of a first-class building will be maintained, however, oversights occasionally will occur. When this happens, please notify the Management Office as soon as possible, so appropriate corrective action can be taken. Also, special janitorial requests can be arranged through the Management Office. Wastebaskets should contain only that trash which is to be removed by cleaning personnel. Any trash to be removed that is not in the usual wastebasket should be clearly marked Trash. Special arrangements must be made with the Management Office for removal of large packing cases or shipping boxes. In addition, contact the Management Office for pick-up of broken glass. Do not throw them in the regular trashcans. Coffee grounds must be placed in plastic bags for disposal and must not be washed down any plumbing facilities. Liquids should not be placed in wastebaskets. Do not pour coffee or coffee grounds into plant containers, as this will breed gnats. No food items are to be left on counters, desks, tables, etc., at the end of the tenant s regular business day. All food should be refrigerated or thrown out. If food deliveries are to be made to a suite, the tenant is responsible for ensuring that food and beverages are not spilled on lobby, elevator or corridor carpeting. If an accident occurs, please notify the Management Office immediately. Unless otherwise provided in your lease, carpet cleaning during the term of the lease will be at tenant s expense. The janitorial contractor is equipped to provide this service to tenants. Please contact the Management Office for details and cost estimates. Your use of outside carpet cleaning contractors is permissible, but must be approved in advance by the Management Office. Please contact the Management Office with any special requests: Extraordinary quantities of rubbish Carpet maintenance, such as shampooing and/or carpet care for spills Floor maintenance, including reconditioning and waxing Vacuuming furniture, draperies, etc Cleaning private kitchen areas Cleaning private restroom areas Pest Control These are special services that are chargeable items. Please request service three days prior to the date you wish the work to be completed. Window Cleaning The interiors of the exterior building windows are cleaned once a year. Interior glass partitions can also been cleaned at an additional fee. The exterior windows are cleaned up to twice a year. Additional service can be arranged through the Management Office at the tenant s expense.

27 Building Services: Driver Assistance Service Should you unfortunately find you have a flat tire or dead battery please contact the Parking Office for assistance at

28 Building Services: Elevators East Tower: There are six (6) passenger elevators that service the basement through floor 17. There is one (1) freight elevator servicing floors West Tower: There are six (6) passenger elevators that service the basement through floor 17. There is one (1) freight elevator servicing floors Passenger Elevators: There are four (4) parking elevators. Two are located in the center of the parking structure and two are located at the north end of the parking structure near the Hilton Hotel. Each elevator is equipped with an emergency phone that rings directly to the Security desk 24 hours a day. Passenger elevators are not to be used for any delivery that would require the use of hand trucks, carts, etc. Should the freight elevator be required, special arrangements must be made by contacting the Management Office in advance. The East and West Tower freight elevators have a lifting capacity of 4000 pounds. The East Tower doorway dimensions are: 3 11 wide by 7 11 high. The East Tower inner cab dimensions are: 4 11 wide by 7 5 deep by 10 high in the front and 12 high in the rear. The West Tower doorway dimensions are: 3 11 wide by 7 11 high. The West Tower inner cab dimensions are: 5 1 wide by 7 9 deep by 10 high in the front and 12 high in the rear. In the event of a power outage, elevators will continue to operate under emergency power. Should an outage occur, elevator lights will remain on, but the car will temporarily stop. One at a time, each elevator will automatically return to the lobby where the doors will open and the elevators will remain at the lobby level. One passenger elevator will remain in operation during a power outage. All elevators function on a Fireman s Return System, which will automatically return the elevators to the main floor without stopping when smoke is detected on any floor. In the event of a fire, elevators should not be used for evacuation.

29 Building Services: Engineering A staff of qualified engineers and maintenance personnel provide services from 6:00 a.m. to 5:30 p.m., Monday through Friday. Requests for repairs and maintenance should be directed to the Management Office between the hours of 8:00 a.m. and 6:00 p.m. The following are the standard services provided by Engineering: building plumbing, building electrical, building standard lights and air conditioning adjustments for building air conditioning. Non-building standard items in the tenant space are the responsibility of the tenant. If Engineering is able to service any non- building standard items, an additional charge will apply.

30 Building Services: Forms For your convenience, we have included downloadable and printable PDF document forms that will expedite various building management service requests. Hard copies of all forms are available from the Building Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at ABM Parking Access Agreement ABM Monthly Parker Change / Delete Form ABM Parking Validation Form After Hours Air Conditioning Form Building Access Card Request Building Access Request Certificate of Insurance Requirements for Tenants Certificate of Insurance Requirements for Vendors Conference Room Application and Agreement Form Key & Lock Request Form Moving / Delivery Policy Form Property Removal Authorization Signage Order Form Tenant Contact and Authorization Form Tenant Information Form Tenant Forms Package

31 Building Services: HVAC For your convenience, after hours HVAC requests can be submitted via our Tenant Override System (TOS) online here. If you do not have your log in information, contact building management at Please note that once entered into the TOS, standing requests will be applicable on holidays. If you will not be in the office on a holiday, it is important you cancel the request to avoid being billed, or make multiple requests surrounding but not including the holiday. As the TOS does not allow for an optimized start, we recommend timing your request one hour before you plan to arrive in order to allow sufficient time for your suite to cool. Detailed instructions can be found below. As always, should you have any questions or need further assistance, please contact us at or trillium@douglasemmett.com. Trillium TOS Instructions

32 Building Services: Mail Service A United States Mail drop box is provided near the center circle. Pick up times for U.S. Mail are 10:00 a.m. and 3:00 p.m., Monday through Saturday. The following courier drop boxes are also available near the center circle: Federal Express - 5:00pm pick-up and UPS - 5:45p.m. pick-up. All messenger and courier deliveries with dollies must check-in with security and must use the freight elevators. Service is not provided on Saturday, Sunday or holidays. The full service U.S. Post Office closest to the Trillium is located at: Clarendon Street Woodland Hills, CA (800) Postal Boxes The postal boxes are in the lobby level mailroom located on the east side of the lobby. Postal box numbers are assigned through the Management Office. Each tenant will be provided with one mailbox key. For additional keys, please complete the Key and Lock Request Form and submit to the Management Office. It is the tenant s duty to inform the Management Office, in writing, as to which approved company name(s) or approved sub-tenants will receive mail, so that the mailbox interior may be labeled properly for Post Office identification. Click here to download a Key and Lock Request Form.

33 Building Services: Maintenance Requests For routine maintenance during Normal Business Hours, please call the Office of the Building at to make the request. Calls received after 4:30 p.m. daily will be addressed the following business day. Tenant may also use the Net Facilities Work Order System to submit track and manage all service requests. To access the system: 1. Go to 2. Enter your username and password provided by the Office of the Building. 3. Once logged into the Net Facilities system users are taken to the "Dashboard". The Dashboard is the home page or administrative hub where users can: View and track the status existing work orders Create a new work order View invoices for completed work orders View a complete history of work orders Use the blue navigation bar on the top of the page to choose the area of the system you would like to enter. To submit a work order: 1. Click on the "Work Order" link in the blue navigation bar on the top of the Dashboard page. 2. Which: Choose the type of service required 3. When: Select a date and time for the service. 4. Where: Choose a Building Area ( optional) 5. What : Describe the work to be done in as much detail as possible. 6. Click Submit and your work order request will be routed to the appropriate personnel. Please feel free to contact Building Management at should you need any assistance with the Net Facilities system. Click here to enter Net Facilities To submit a work order: 1. Click on the "Work Order" link in the blue navigation bar on the top of the Dashboard page. 2. Which: Choose the type of service required 3. When: Select a date and time for the service. 4. Where: Choose a Building Area ( optional) 5. What : Describe the work to be done in as much detail as possible. 6. Click Submit and your work order request will be routed to the appropriate personnel. Once completed you will receive a work order completion notice via . Please feel free to contact Building Management at should you need any assistance with the Net Facilities system Click here to access Net Facilities

34 Building Services: Recycling Why participate in an office recycling program? As a leading member of the Los Angeles business community, the Trillium recognizes the importance of recycling to manage solid waste. Recycling is part of the solution to L.A.'s solid waste crisis. Tenants of the Trillium can take a few simple steps toward being part of this solution. How will the program affect us? The program is simple and effortless. Office trash is collected by the janitorial staff, and all white office paper trash will be recycled. A separate 8½" x 11" cardboard container will be placed at each desk. Simply discard all white (non-colored) paper items into this container. When it is full, empty the container into a designated trash receptacle that will usually be located near a copier or printer. The receptacle can be identified by a white box, and will be picked up by the janitorial staff during their nightly cleaning. All other trash can be simply discarded into a regular waste container. It is important that all food related trash be discarded in these containers, so that waste paper remains uncontaminated. A black plastic, bottles and cans bin will be placed in the kitchen or a designated location in each tenant suite. They will be picked up by the janitorial staff as needed. By taking these simple steps, and by using the recycling containers provided, you will be maintaining the value of your discarded paper, bottles and cans allowing it to be recycled. What is the benefit? The revenues generated from the Trillium Recycle program will help reduce escalating charges for trash removal services. More importantly, recycling reduces the amount of trash destined for the landfill. This means that Los Angeles will have to develop less landfill space, leaving more room for recreation and scenic beauty. The fact is recycling paper saves trees and recycling bottles and cans keeps them out of the landfill, which will help insure a safe and healthy future for upcoming generations.

35 Building Services: Telephones Telephone installation and servicing must be coordinated between the tenant and the telephone company of their choice. Five important items must be remembered when you order your telephone service: The Los Angeles building code requires all telephone lines to be installed in conduit or be teflon coated. Many telephone companies do not provide for these requirements. Major telephone systems often require additional air conditioning or ventilation to cool their mini-computers. All building telephone closets are locked to prevent tampering. Please contact the Management Office to have the doors opened for service or installation of wiring. In accordance with your lease, all telephone equipment is to be installed within your suite. Equipment is not permitted in the building s telephone closets. Installation of additional lines utilizing the building s main riser must be coordinated and approved by the Management Office.

36 Building Services: Tenant Parties If a tenant has any plans for a party, reception, open house, etc., please contact the Management Office with your plans in advance. This will allow us to make our security officers aware of your gathering and to offer our help so that you and your guests have a smooth and enjoyable time. Should after hours HVAC be required, please submit a request to the Management Office 24 hours prior to your event. Also, whenever you host a special event and serve alcoholic beverages, host liquor liability insurance is required. Proof of such insurance must be provided to the Management Office prior to your gathering. To schedule cleaning services at a later time than normal please contact the Management Office.

37 Building Services: Transportation Management Program The Trillium has implemented an aggressive transportation-marketing program that assists tenants in their efforts to meet State and regulated ridesharing requirements. The transportation program provides incentives to tenants and their employees, which encourage alternate means of transportation. The Trillium is committed to helping you improve your commute to work. The Transportation Administrator can be contacted in the Parking Office at to assist the tenants with their transportation needs. Carpool, vanpool, bicycle, bus and rail information is available, as well as assistance to help employers with annual Trip Reduction Plans required by the South Coast Air Quality Management District under Regulation XV. To promote ridesharing at the Trillium, a variety of marketing incentives have been established through the Parking Office for the tenants. Guaranteed ride home service Assistance in ride-matching and carpool information via an area-wide database Preferential parking for carpools and vanpools Commuter car rental service Annual Rideshare Fair Recognition and awards to "Commuter Employees of the Month" Monthly tenant transportation meetings Monthly Metrolink passes Special Ridesharing promotional incentives for bus and train riders The Trillium is committed to helping you "make a difference" in the quality of life in the Valley. Each one of us can help improve the growing transportation problem by changing our commuting habits.