101 Montgomery Street. Tenant Handbook

Transcription

1 Street Tenant Handbook

2 TABLE OF CONTENTS Building Information... 3 Building Management Office Contacts... 4 Building Access Information... 5 Building Security Information... 6 Move-In/Move-Out Information... 7 Green Building Operations... 8 Engineering Services.. 9 Parking Information Other Information Certificates of Insurance Signs, Lettering and Notices Lost and Found Smoking Areas Delivery Information Tenant Function Guidelines Emergency Stair and Elevator Information Mail Information Property Removal Pass Moving Form

3 BUILDING INFORMATION The Street Building was constructed by Cahill Contractors, Inc. in 1984 and served as the Charles Schwab world headquarters until 2005, a true San Francisco landmark. The building s graceful, scalloped façade runs along Montgomery Street, between Sutter Street and Bush Street. JLL, on behalf of Calfox, is proud to manage the landmark building located in the heart of the financial district. Building Description Twenty nine story modern, class A concrete and steel high-rise office tower 10,000 to 12,000 square foot floor plates featuring bay windows and off-set center core Efficient design with high window-line to square footage ratio Open city views in all directions On-site building engineering and customer service team Building Data Modern building systems throughout Eight passenger and one freight elevator 50 lbs. per square foot, live load in office areas HVAC hours 8:00 am 6:00 pm (Monday to Friday) Fire sprinkler coverage throughout the building Surroundings Building ground floor retail shops: Coffee Bar, AU Café, Caffé Ambrosia, Chase Branch & ATM, Icon Dental, La Fromagerie, and Juice Shop Nearby amenities include Crocker Galleria, Trinity Alley and Belden Alley restaurants Starbucks & Peet s coffee shops located within one block Bart/Muni Metro station is situated within one block 3

4 BUILDING MANAGEMENT OFFICE CONTACTS The building management office is open Monday through Friday, 9:00 a.m. 5:30 p.m. The management office can be reached at: Phone: (415) Fax: (415) The following Jones Lang LaSalle representatives are available to assist you: Jason Smith General Manager - Lease Administration, Leasing and Subleasing, Building Management (P) (415) (F) (415) Jason.smith@am.jll.com Laurie Rummelhart Assistant General Manager - Lease Administration, Leasing and Subleasing, Building Management (P) (415) (F) (415) laurie.rummelhart@am.jll.com Kay Sheh Property Administrator - Security Badges, Cleaning Requests, Managing Insurance for Tenants and Vendors, Day-to-Day Issues (P) (415) (F) (415) kay.sheh@am.jll.com Keith Johnson Chief Engineer - Building Operations, Suite Repairs & Service, Hot/Cold Comfort Calls, Day to Day Janitorial Supervision (P) (415) (M) (415) keith.johnson@am.jll.com Street Lobby Attendant (415) The building offers many services and conveniences. Please direct requests and questions concerning Street to a member of the property management team listed above 4

5 BUILDING ACCESS INFORMATION Access During and After Business Hours The building is open to Tenants and their authorized guests during the following hours: Monday to Friday Weekends & Holidays 6:00 a.m. to 6:00 p.m. Closed Tenants must use a valid building card to access the elevators at all other times, including weekends and holidays. To obtain a valid access card, please contact the authorized Tenant Contact in your office. Subtenants should contact their Sublessor (per their sublease) to obtain access cards from management. Additionally, tenants will need suite keys to enter their office as the lobby attendants are unable to open suite doors. There is a $15.00 charge for any new or replacement access cards. New suite door keys will incur a $15.00 charge for the first key and an additional $5 for each key thereafter in the same order. In order to ensure that your after-hours visitors and guests are granted access quickly and with minimal disruption, we ask that you submit the names of all after-hour visitors to the building Office Manager via by 2:00 p.m. each day. This information is forwarded to the lobby attendant who will grant elevator access to your guest. Tenants are responsible for giving guests access to their suites. All after-hours visitors and employees not possessing a Street access card will be required to present valid identification and sign in at the Lobby Attendant desk. Please note: Tenants are responsible for notifying management immediately of any employee terminations so that we may deactivate badges accordingly. 5

6 BUILDING SECURITY INFORMATION Security During Business Hours While we strive to maintain a secure working environment, many people enter the building throughout each day, and we cannot guarantee complete safety. We recommend you take several preventative measures to keep your work area more secure. For example: 1. Lock all doors when leaving your suite unattended. 2. Instruct all employees to keep valuables in a secure area such as a locked desk or file cabinet when leaving them unattended. 3. Keep safes, vaults, strongboxes and similar devices locked, especially when unattended. Do not give out combinations or leave them where they can be easily found. 4. Notify the lobby attendant immediately at (415) if you see loiterers, peddlers, canvassers or suspicious individuals on the premises. 5. Record serial numbers of all valuable office equipment. If anything is stolen or missing, a record of serial numbers will help in the recovering of the items. Security After Business Hours After business hours, please ensure that all entry doors to your suite are locked. Do not allow anyone to follow you into the building after hours. If you encounter someone having problems gaining entry into the building, do not let them in. Anyone requiring entry into the building after normal business hours must contact the Lobby Attendant for assistance. Soliciting and Loitering Canvassing, soliciting, peddling and loitering are not allowed on the premises. If you are approached by a solicitor of any kind, or if you observe an individual engaged in such activities, please contact the lobby attendant immediately at (415)

7 MOVE-IN / MOVE-OUT INFORMATION All move-ins and move-outs must be coordinated with the management office. The move must be scheduled after business hours and the applicable elevator for your move will be designated in advance (the freight will be used on weekends, passenger elevators will be used on weeknights). does not have a loading dock access to the Freight Elevator is through the Montgomery Street Entrance. When you are planning a significant move, please schedule it well in advance so that the Management Office can ensure you experience the least amount of disruption and inconvenience to other tenants is limited. The following procedures are required for all moves: a. Submit a Moving Form (Page 17) to the Office Manager in advance to ensure coordination and consent prior to the move. b. Tenant must provide the Management Office with a Certificate of Insurance for all vendors (the Building Office will provide a sample certificate upon request). c. All furniture installations/de-installations and wire work must be done by a union crew. d. Flooring along the path of travel between the applicable elevator and the Tenant s suite must be protected with Masonite. e. Furniture must not be stored in the building lobby or on the sidewalk facing the building. f. Tenants are responsible for the activities and behavior of their delivery vendors while at Street. g. The building will not be able to open suite doors for movers after-hours. We recommend that tenants provide an onsite staff member while movers are within the building. h. Pallet jacks are not allowed within the building, its elevators, or its entrance lobby. i. The vendor is responsible for finding parking as it will not be provided by Building Management. Tenants may want to confirm with the City of San Francisco, but street parking is typically allowed on weekdays after 7pm. 7

8 GREEN BUILDING OPERATIONS Trash / Compost / Recycling / E-Waste / Textile Program Over several years the Street Building has enhanced its green operations. We have received Energy Star Certification as well as LEED Gold certification. A significant element of our commitment to green operations is its compost & recycling programs. In this program all waste is separated into the following groups: Trash Compost Recycling Electronics Trash should be placed in black containers or in sidecars which hang on desk side recycle cans Compost should be placed in central green container in Suite kitchenette Recyclables should be placed in blue containers or in desk side recycle cans Place an online work order request to have your Electronic Waste picked up (This does not include toner/ink cartridges) Desk Garbage and Recycling Program Each desk and work station should be equipped with a standardsized recycle bin (no bag) and a sidecar, a smaller trash can (with a bag). The combination is pictured to the right. The larger bin should receive all recyclables. The smaller sidecar should receive all trash. Both bins will be emptied nightly by the building s janitorial service. Composting Within Tenant Suites The Building provides each tenant suite with a green compost container (pictured at right), lined with a compostable bag, which should be located at a central location in the office, such as the kitchen. All compostable material, such as all food scraps, coffee grounds and flower and plant debris should be placed in this container. The container will be emptied each weeknight during regular janitorial service. Composting in Restrooms Used paper towels are considered compostable. In order to capture this compost stream the stainless steel trash containers next to the sinks (pictured at right) will be lined with compostable bags and designated for paper towels only. 8

9 ENGINEERING SERVICES The Building Engineers are available Monday to Friday from 8:00 am to 4:00 pm and they provide, in addition to other services, the following: 1. Replacement of burnt out lighting 2. Building Fire Life Safety Tenant Training 3. Comfort (hot / cold) calls 4. Restroom service and repairs 5. Plumbing repair 6. Electrical alterations and additions 7. Door and lock repairs 8. Flooring alterations 9. Painting 10. Window washing 11. After-hours HVAC requests. (Please note: all requests must be made 48 hours in advance). 12. General repair and assembly work (i.e. bulletin boards, building & moving of furniture, etc.) Please note that there will be a charge for certain Engineering work, including service to Tenant furniture, fixtures and equipment, as well as all work which is required to be performed outside of normal services (per the Lease). Please contact Engineering for more information or to obtain a quote for any needs you may have. 9

10 PARKING INFORMATION Parking is available at several surrounding garages, including: = Street 333 Bush Street - Just west of the building on Bush Street - Phone: (415) The Mills Building 220 Montgomery Street - Entrance between Montgomery and Sansome on Bush St. - Phone: (415) The Russ Building 235 Montgomery Street - Entrance on Bush Street across from Trinity Alley - Phone: (415) One Montgomery Street - Entrance between Montgomery and Kearny on Sutter St. - Phone: (415) Please contact specific garage locations for more information. 10

11 OTHER INFORMATION Certificates of Insurance Any vendor conducting work in the building will be required to submit a valid Certificate of Insurance (COI) to Building Management in advance of any work being performed on property. Additionally, all labor must be done by a union crew where applicable. Please contact Building Management in advance of any work being performed in your suite if you have any questions or concerns regarding these guidelines. Signs, Lettering and Notices The electronic building directory in the lobby displays your company name and suite number. If you require additional listings or wish to make changes to your current listing, please contact your office administrator. Signage, notices or literature should not be posted in any public area of the building without prior written approval from the management office. Solicitation of any sort is not allowed on the premises. All tenant signage must be ordered through the management office. Lost and Found Please report any lost or missing items to the management office. Items found throughout the building will be held for one month. Smoking Areas Street provides a smoke free environment for its tenants and their visitors. Smoking is prohibited in corridors, stairwells and interior common areas. We require that anyone smoking do so at least twenty-five (25) feet from any building entrance. Bike Policy Please utilize the bike cage in the garage as bicycles are not permitted inside the building, including your suite. The garage can be accessed from Bush St by pressing the doorbell to the left of the gate, prompting the attendant to open it for you. Your elevator badge will be required to access the bike cage and the door leading to the freight elevator which will take you to the lobby. When exiting the garage with your bike, please use the gate opener on the left side of the wall. 11

12 DELIVERY INFORMATION Business Hour Deliveries (7:00 AM 6:00 PM): All business hour deliveries must be made via the freight elevator unless the delivery can be hand carried. In order to ensure proper coordination of special deliveries, please notify building management by 2:00 p.m. the day prior to your delivery and by 2:00 p.m. on Friday for Monday deliveries. An should be sent to Kay Sheh at with all relevant delivery information. Failure to provide this advance notice may result in your delivery being denied. Please note: a valid Certificate of Insurance will be required for all special-delivery vendors. Tenants are responsible for the activities and behavior of their delivery vendors while at Street. After Hours and Weekend Deliveries: All deliveries requiring more than one (1) elevator load will be considered a large delivery and must be scheduled for after-hours or weekend delivery. The above guidelines for business hour deliveries will apply. Lobby attendants can only provide elevator access and the tenant is responsible for providing suite access to the vendor. Deliveries must be made via the freight elevator and pallet jacks are not allowed inside the building. We do not have a loading dock. Additional building attendants may be required to accommodate your delivery. Additional lobby attendants are currently billed at $35.00 per hour with a four (4) hour minimum (rates are subject to change). Elevator Measurements: The measurement of the freight elevator is as follows: The doorway is 42 x 100. The inside of the cab area is 80 wide x 57 deep x 108 high. 12

13 TENANT FUNCTION GUIDELINES While you are welcome to hold functions and events in your suite, the Building has certain requirements designed to limit the impact on other tenants, provide for the safety of your guests and simplify the coordination of the event. If you are planning a tenant function, please contact the management office in advance for review and approval. Please provide the date and time of the event, number of people, presence of alcohol and name of any vendors involved (caterers, entertainment, etc.). We will work with you to determine after-hours HVAC needs, janitorial / security support, and any additional insurance requirements. It is our preference that the events be limited to the tenant s suites, and that use of the common areas be for access only. 13

14 EMERGENCY STAIRS AND ELEVATOR INFORMATION Emergency Stairs There are Emergency stairwells located on the north and south sides of the building, which remain locked unless an emergency occurs in which case they unlock and are used to evacuate the building. Elevators During an emergency, proceed to the stairwells to evacuate the building. The elevators will not be used during an emergency. If you are in an elevator and it unexpectedly stops, remain calm and do not try to pry open the doors. The elevator phones are monitored twenty four hours a day; use the phone and help will be on the way. Emergency Stairwell Emergency Stairwell In the event of an Emergency Do Not Use Elevators 14

15 MAIL INFORMATION The building mail room is located in the basement and can be accessed from the lobby using the freight elevator to the basement. Newspapers are delivered to the mailroom upon arrival in the morning. Mail generally arrives between 1:00 and 3:00 pm. Upon arrival it is placed in your company s mailbox in the mail room cabinet. Should the amount of mail you receive in a given day exceed the space in your mailbox, the overflow will be placed in one of the adjacent lockers, a key to which will be left in your mailbox. Per building management, no USPS or other packages should be left outside a Tenant s Suite doors at any time if the tenant is not available to receive them. Instead, please ask the delivery person to return between Monday and Friday during building hours to ensure receipt of the package from the intended recipient. Proper Mail Addressing All mail in the zip code is first sorted by a machine which reads the address from the bottom up. Mail which cannot be read is sent to a bin for manual sorting, which can result in a day s delivery delay. In order to assure that mail arrives in the most timely manner mail sent to you at Street should be addressed as follows: XYZ COMPANY, INC. ATTN: MR. JOHN SMITH 101 MONTGOMERY STREET STE #### SAN FRANCISCO, CA A few further notes on mail addressing: Use Sans Serif fonts such as Arial, and be certain the letters are spaced reasonably apart. The Attention line should always be at the top of the letter. Use the following abbreviations: ST (Street), AVE (Avenue), DR (Drive), PL (Place), RD (Road), CIR (Circle) and STE (Suite). In the city of San Francisco the Plus Four Zip Code (the four digits following the five digit zip code) is a very important element of the address. To determine the Plus Four zip code for your suite call the Address Management Service at (415) For more information on how to improve your mail addressing please call the US Postal Services at (415)

16 PROPERTY REMOVAL PASS Today s Date: Date of Removal: Tenant & Suite #: Name: The above named individual is authorized to remove the following items from our office: By: Authorized Signature (Please Print Name) 16

17 MOVING FORM Please fill in all applicable or available information and to Tenant: Suite: Contact: Ph #: Date: Time: Move In / Out (Circle one) Vendors Please list information on the vendors you will be working with in this job (i.e., movers, furniture installers, wiring/telecom companies, photo copier installers). All vendors must have an approved certificate of insurance on file with the building (call the Building Office to confirm if a vendor is on file, or to request a sample certificate be sent to the vendor) Vendor 1: Type of Vendor: Vendor 2: Type of Vendor: Vendor 3: Type of Vendor: Vendor 4: Type of Vendor: 17