Product Description Monthly Cost. Visually appealing, data-rich CMAs. Social media-style listing notifications for clients.

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1 Product Perks Being a CRMLS user definitely has its perks! CRMLS offers more technology than just Matrix. As a CRMLS user, you gain access to an array of top-of-the-line real estate products and services for free. Check out just a few of the quality products CRMLS users receive at no additional cost. Product Description Monthly Cost Cloud CMA Cloud Streams Cloud MLX epropertywatch ShowingTime InfoSparks Visually appealing, data-rich CMAs. Social media-style listing notifications for clients. Search your MLS like you search popular search engines. Keep in touch with past clients with reports on their homes. Schedule property showings via your MLS platform. Translates market data into graphs and charts for your clients. $35 $0 $35 $0 $35 $0 $30 $0 $25 $0 MLS/Brokerage Only Subscribing to all the products in this list alone would cost you $160 per month if you weren t a CRMLS user. You get them at no additional cost along with access to CRMLS training, support, and products available only via the MLS. Want to learn more about CRMLS products? Visit crmls.org/solutions for a full list. Updated December 28, :51 AM

2 Service Area FAQS Under current NAR Policy, associations are encouraged to establish multiple listing services that encompass natural market areas and to periodically re-examine such boundaries to ensure that they encompass the relevant market area. To follow this policy, and to provide the best possible service to California brokers, CRMLS periodically re-examines the boundaries of its service area and may expand its area based on current listing volume in particular regions. This may mean that new regions are added to the CRMLS service area. To clear up any confusion about the definition of the service area, we ve prepared answers to some common questions real estate professionals may have. If I am not a CRMLS user (i.e., I am not a member of a CRMLSparticipating AOR/BOR), but am engaged in the business of buying and selling real estate in a service area covered by CRMLS, do I have to input my listings into CRMLS? No. Real estate professionals who do not subscribe to CRMLS are not bound by CRMLS Rules and Regulations. If I am a CRMLS user, and am engaged in the business of buying and selling real estate in a service area covered by CRMLS, do I have to input my listing into CRMLS? Yes. If you are a CRMLS user, and your listing is within the CRMLS service area as currently defined, you must input it into CRMLS. Pursuant to article 7.8 ( Mandatory Submission ) in the CRMLS Rules and Regulations, CRMLS user input of listings within the service area is mandatory. The only exceptions occur when the seller of a listing specifically elects not to have their listing entered into CRMLS. In those cases, the seller must fill out a Seller Exclusion Form, and the real estate professional representing their listing sale must submit the form to CRMLS. Updated December 20, :30 PM

3 Service Area FAQS What if I am a CRMLS user with a listing in the CRMLS service area and my seller doesn t want to put their listing in CRMLS? As stated above, the only exceptions to the CRMLS listing submission mandate occur when the seller of a listing specifically elects not to have their listing entered into CRMLS. In those cases, the seller must fill out a Seller Exclusion Form, and the real estate professional representing their listing sale must submit the form. Is adding new areas to the CRMLS Service Area the same as a merger? No. Unless CRMLS specifically communicates that such a consolidation has taken place, there has not been a merger or addition of participating Associations. Expansion of the CRMLS service area is not the same as, and does not imply, MLS consolidation. When the CRMLS service area expands, it is due to the number of listings CRMLS has in the areas being added. CRMLS expands its service areas to encompass the relevant market area in which its users do business. Updated December 20, :30 PM

4 CRMLS Broker Resources CRMLS is broker-driven. And we re here to help. We work to keep our brokers informed and up-to-speed as possible. Here are a few resources to help you and your staff assist your agents in their day-to-day business. Visit crmls.org/brokers for a complete list. Key Resources Brokerage training Whether you need training for your office managers and admins or you d like us to host an office-wide class for your agents, we re happy to accommodate. Visit crmls.org/brokers for the request form. We also offer brokerage branded training materials. Listing syndication management Manage syndication to popular consumer websites for your office, learn more about where your hard-earned listing data goes, and get dedicated help on how to get control of your listings. Branded training and listing presentation collateral Get flyers, PowerPoints, and more to gain listings and clients. Collateral can be branded to your brokerage and customized to fit your needs. Stats and more on request We ll help you drill down and learn how your agents are interacting with your MLS. Find out how you can help your agents succeed with call center statistics, compliance numbers, and more. Contact us: BrokerResources.org Updated December 28, :16 AM

5 Listing Distribution When you input your listing into the MLS it reaches more than 96,000 agents across California. But your exposure doesn t have to end there. CRMLS will automatically push your listings to these MLS-approved consumer facing websites. Broker Directed (Broker Directed) For even MORE exposure, your broker can connect to ListHub to send their listings to over 85 publishers, with the potential to reach 900+ consumer-facing home search sites through their distribution networks. Plus 90 others Visit ListHub.com for more information about how to manage your online listing distribution. Updated December 20, :09 PM

6 What We Stand For CRMLS Is... Broker-centric From our rules to our support to our product offerings, everything we do at CRMLS, we do for the brokerage community. We re here to help our participating brokers do business. That means dedicated broker resources, top-quality MLS technology, strategic initiatives to offer brokers better data access, and more. We won t forget who drives our MLS we will give them the best service possible. Comprehensive There s a reason why we give our users more comprehensive access to data than any other MLS. At CRMLS, we believe there should be no artificial limitations regulating what you can see in your MLS system. The boundaries on data access are political, not technical. If your clients need high-quality information, you as a professional should be able to give it to them. We re here to help. We work to provide you service based on our core values. They have taken us this far, and we re confident they will guide us to our end goal of statewide data access. Art Carter, CEO, CRMLS Progressive The real estate landscape is always changing. We work every day to make sure we re leading our industry in the right direction. Thanks to our participation in local and national MLS movements, our investments in groundbreaking tech, and our frequent communication with real, on-the-ground real estate professionals, we stay on the cutting edge of what an MLS can be. Updated December 28, :30 AM

7 Compliance Top 5 MLS Rules Violations & How to Avoid Them The MLS Rules exist to protect your rights as a real estate professional and to protect the accuracy of MLS data. Receiving a citation for an MLS Rules violation is never fun. A citation can cost you money, and potentially hurt your standing with your association/board. Most rules violations are unintentional and can be easily avoided. Follow these tips to steer clear of the most common violations! 1. No photo Section 11.5 For each property you list in the MLS, you must upload AT LEAST ONE exterior photo. Failure to do so will result in a citation. Tip to avoid: When you finish inputting your listing information and click Submit Listing you will immediately be taken to a page confirming your listing submission. On that page, below the confirmation, you will see a button labeled Add/Edit Photos. Add your exterior photo RIGHT AWAY! Don t let it wait. Even if you don t have time to upload all your photos, adding just one exterior will save you from receiving a citation. It s a great idea to snap a few images of the exterior of the property with your smartphone to ensure you can easily upload at the time you enter your listing into the MLS. 2. Agent branding in photo Section 11.5 Agent branding is NOT allowed to appear in MLS listing photos. That means agent headshots, phone numbers, addresses, For Sale sign, or any other reference to the listing agent or brokerage. MLS listing photos are to be used ONLY for advertising the property itself, never the listing agent. Tip to avoid: Double check all your photos BEFORE uploading. A violation for agent branding in listing photos ALWAYS results in a citation, without a warning. Updated December 26, :00 PM

8 3. Late entry of listing (mandatory submission) Section 7.8 As a member of the MLS, you are obligated to enter a listing into the MLS within 2 business days of the seller signing the listing contract, or submit a seller-signed exclusion (SEL) in accordance with Section 7.9. Tip to avoid: DON T WAIT to enter listings into the MLS. There is no exception for not entering your listing into the MLS or submitting an exclusion within 2 business days to the appropriate entity CRMLS or your association/board. 4. Misuse of property description Section 12.5 Verbal descriptions in MLS listings, like listing photos, are to be used for the sole purpose of marketing and describing the property itself, not the listing agent. Property descriptions must be devoid of showing information like lockbox or security codes for the safety of property owners. Tip to avoid: Proofread your property descriptions and ask yourself this question: Does this text do anything OTHER than describe or market the property itself? 5. Inaccurate information Section 8.3 When you submit your listing to the MLS, you are confirming that all information included is accurate and up-to-date. Inaccurate information such as a false Tax ID, incorrect square footage or bedroom count will result in a citation, as will incorrect listing status, such as showing a listing as active when it is in escrow. Tip to avoid: Creating a new listing and entering all required fields can be a long process, but don t forget to PROOFREAD when you finish. And remember, you are not done with the listing once it s submitted. You are obligated to change the listing status in the MLS as soon as a change occurs. Updated December 26, :00 PM

9 VIRTUAL TRAINING At CRMLS, we strive to provide real estate professionals with classroom options to fit their busy schedules. That s why we offer virtual training on all CRMLS products 5 days a week. Below is a list of a few of the many subjects you can learn about in CRMLS Virtual Training. Click here to view all virtual training class descriptions. CRMLS Matrix: Master the basic and advanced features of your MLS front end with a wide array of classes for every skill level. Cloud Agent Suite: Learn Cloud CMA, Cloud MLX, and Cloud Streams all free benefits to every CRMLS user. CRMLS Mobile Solutions: It s okay to leave your desk. CRMLS offers an array of mobile apps, and will teach you how to use them. Homesnap Pro: See how you can make this robust, agent-only version of the popular consumer app and portal work for you. InfoSparks: Visually communicate market statistics with charts and graphs that combine local geography with housing variables. Realist: Add in-depth property data to your professional toolkit with a course on this indispensable tax platform. REALTORS Property Resource : Get all the information you need on how to use this powerful source for data, analytics, and reporting. Remine: Learn how to use this state-ofthe-art tool combining data visualization, predictive analytics, and property tracking. Contact us today: virtualtraining.org crmls.org

10 Solutions Discover the breadth of products and services available to you at no additional cost. MLS Systems CRMLS Matrix The industry-leading MLS platform suite. Cloud MLX (search only) Search your MLS like you search popular search engines. Mobile MLS Options CRMLS App Search your MLS from your phone like you search Matrix. Homesnap Pro MLS search app with Fair Display Guidelines your listing, your lead. MLS-Touch Search MLS data and generate reports on-the-go. Marketing Cloud CMA Visually appealing, data-rich CMAs. Cloud Streams Social media-style listing notifications for clients. epropertywatch Keep in touch with past clients with reports on their homes. InfoSparks Market Statistics Translates market data into graphs and charts for your clients. Financial RatePlug (broker-directed) Calculate mortgage information to use in marketing specific properties. Syndication ListHub (broker-directed) Listing exposure on 900+ websites. Multipurpose Platforms LionDesk Manage contacts and automate follow-up. Realtors Property Resource (RPR) Create client reports with MLS and ancillary data from all 50 states. Remine Target your marketing with data-rich map searches. Scheduling ShowingTime Schedule property showings via your MLS platform. Networking New Home Source Professional Connect your clients with new home builders. International ProxioPro Share listings with international buyers + connect with international agents. Tax Realist Tax Map and field searches for extensive tax record data. Updated December 28, :36 AM

11 Advantages Technology. Training. Support. 96,000 Users Strong CRMLS is California s largest MLS and home to the most active property listings in the state: more than 100,000. We offer our users state-of-the-art MLS technology to help their businesses grow, training on MLS products, and oncall personal support 7 days a week. Most of all, we strive to provide our users with true voice within their MLS, to ensure our services continue to evolve to best meet the needs of the modern real estate professional. MLS System of Choice At CRMLS, you choose which MLS system works best for you: We offer CRMLS Matrix, an industry-leading platform, built for speed and in-depth searches. And (coming soon) Paragon, a sleek, user-friendly MLS system with a host of customization points. Product Solutions As a valued user of CRMLS, you have access to a suite of reporting, marketing, and mobile products at no additional cost. Popular products include Remine, Realist Tax 2.0, Infosparks Market Statistics, Cloud Streams, Cloud CMA, Cloud MLX, plus the CRMLS and Homesnap Apps. Education CRMLS is proud to offer you a variety of included education options to hone your skills with your MLS products. Options include classroom training, webinars, online videos, and an online knowledgebase at crmls.org. Support Our CRMLS Customer Care team is made up of experienced, dedicated professionals available 7 days a week to get you the answers you need. Updated December 27, :12 PM

12 Matrix FAQ Cheat Sheet Get the answers you need. Here are answers to the most common questions CRMLS Customer Care receives. Still need help? We re available 7 days a week at crmls.org/support and (800) How do I update my personal contact info in Matrix? Click the Add/Edit tab. Under Roster, type your Agent or Office ID into the Quick Modify Agent/Office ID field, then click Edit. Under Select Form, click Change Contact Information. Update your information and Preferred Contact Order. When finished, click Submit Member. How do I create an automatic ? From any search results page in Matrix, click Save, then select New Auto . Choose a contact (or create a new contact) to receive the . Type a subject for the in the Subject field. Matrix will display a default message in the Welcome and Recurring fields; you may edit these. Select the dates and times you d like the s sent. Then click Save. How do I opt-in to Zillow and Trulia?* For agents: Click the Add/Edit tab. Under Roster, type your Agent ID into the Quick Modify field and click Edit. Under Modify Member, click on Manage Syndication. To opt-in, find the Syndicate To section, and click the box next to Zillow/Trulia in that section. Finalize by clicking Submit Agent. How do I update the status of a listing? Click the Add/Edit tab. In the Quick Modify drop-down menu, select the listing you want to update. Under the Select Form section, you will see options to change the listing status to Active, Active Under Contract, Pending, Sold, Hold, and Withdrawn. Click the status you want. MATRIX From here, you will see a variety of fields that you need to complete, depending on the status. Fill out as many fields as possible. Required fields are highlighted in yellow. When you are done, click Submit Listing. *Syndication is at your broker s discretion. If Manage Syndication does not appear, contact your broker directly to determine your syndication options. Updated December 26, :30 AM