CORPORATE CAPABILITY STATEMENT 2017

Transcription

1 CORPORATE CAPABILITY STATEMENT 2017 Defining landscapes since 1985 OVER YEARS IN THE MIDDLE EAST

2 OVER YEARS IN THE MIDDLE EAST

3 Content We provide innovative property solutions and a quality service to our Customers with integrity, transparency and professionalism as the cornerstone of our business. About Overview Services summary Expertise Asset Management Sales People Management CV s Corporate information Defining landscapes Leasing At a glance Clients Valuation & Advisory Asteco offices Notable achievements Sales Management Organisation chart Owners Association Licensing

4 1 About Asteco Overview Asteco was formed in in Over the years, Asteco has gained enormous respect for consistently delivering high quality, professional, value-added services in a transparent manner. It is also widely recognised for its involvement with many of the projects that have defined the landscape and physical infrastructure of the Emirates. Asteco has an essential combination of local knowledge and international expertise. A deeply established brand, renowned for its application of the latest technological advances, its commitment to transparency, winning strategies and human expertise. Undisputed Real Estate experts, Asteco represents a significant number of the region s top property Owners, Developers and Investors. The Middle East s LARGEST FULL SERVICE Real Estate services company Asteco has witnessed outstanding growth and diversification over the decades and has built a strong regional network of offices and currently operates in: Abu Dhabi Jordan Riyadh Sharjah Al Ain

5 1 About Asteco Services summary As a truly integrated property services company, the core business lines Asteco conducts from its offices throughout the Middle East are listed below. All of these are headed up by highly qualified Directors with decades of local and international experience in their respective fields. Asset Management Sales Leasing Valuation & Advisory Owners Association Sales Management Licensing Jordan AMMAN RIYADH KSA Ras Al Khaimah Um Al Quwain Ajman SHARJAH DUBAI ABU DHABI Our property services cover all land use categories/market sectors including: Residential Offices Retail Industrial Land United Arab Emirates AL AIN

6 1 About Asteco Defining landscapes

7 1 About Asteco Defining landscapes ABCD Blocks Wafi Mall Al Habtoor Residences Emirates Towers Palm Jumeirah Shangri-La Residences World Trade Centre Residence Al Raha Gardens Abu Dhabi ADCP Abu Dhabi Oceana, Palm Jumeirah Sama Tower Rolex Tower Maze Tower Latifa Tower the Conrad Al Bateen Residence API Trio United Arab Emirates University Al Ain Dukes Oceana Anantara Residences Saadiyat Lagoons District Abu Dhabi Bin Ghatti Apartments

8 1 About Asteco Clients At Asteco, we are committed to using our extensive industry knowledge, consultative approach and vast pool of resources to help our Clients maximise the value of their Real Estate assets. We provide a customised mixture of comprehensive Real Estate services and products to deliver measurable returns for a range of institutional, Investor, offshore and individual Clients.

9 1 About Asteco Notable achievements SALES LEASING ASSET MANAGEMENT VALUATION & ADVISORY OWNERS ASSOCIATION SALES MANAGEMENT 13.3bn TOTAL SALES VALUE (AED) 14.3mil SQ FT SOLD 7,607 UNITS SOLD 11,363 UNITS LET 16.4mil SQ FT LET 13,588 UNITS CURRENTLY MANAGED 5,067 BUILDINGS MANAGED SINCE 1985 AED223bn TOTAL MARKET VALUE OF ABU DHABI VALUATIONS AED254bn TOTAL MARKET VALUE OF DUBAI VALUATIONS % RETENTION RATE 90% SC COLLECTION RATE ON ALL INSTRUCTIONS 3,500 UNITS HANDED OVER AED9bn AMOUNT COLLECTED 6.85mil SQ FT

10 1 About Asteco Organisation chart MANAGING DIRECTOR John Stevens, MSc, BSc (Hons), MRICS DUBAI Head Office ABU DHABI Branch Office AL AIN Branch Office SHARJAH Branch Office ASSET SERVICES DIRECTOR John Stevens, MSc, BSc (Hons), MRICS VALUATION & ADVISORY DIRECTOR John Allen, BSc, MRICS TRANSACTIONAL SERVICES DIRECTOR Sean McCauley, MBA, BCom GENERAL MANAGER - AL AIN ASSOCIATE DIRECTOR Tamer Chaaban, BSE HEAD OF VALUATIONS ASSOCIATE DIRECTOR James Joughin, BSc, MRICS ASSET MANAGEMENT ASSOCIATE DIRECTOR Anne Marie Shein, BA FINANCE ASSOCIATE DIRECTOR Melnora Francisco Burayag, BCom OWNERS ASSOCIATION ASSOCIATE DIRECTOR Nick White, BA (Hons) ASSET MANAGEMENT ASSOCIATE DIRECTOR Morgan Dalton, PG Dip., MPINZ HEAD OF LEGAL AND SALES MANAGEMENT ASSOCIATE DIRECTOR Shilpa Guruswamy, ACS, ACWA, LLB, BCom (Hons) HEAD OF INFORMATION TECHNOLOGY ASSOCIATE DIRECTOR Ajith Mathew, BSc ASSET MANAGEMENT ASSOCIATE DIRECTOR Myrna Younes, BA (Hons) VALUATION AND ADVISORY ASSOCIATE DIRECTOR Ross Kemp, B.Bus TRANSACTIONAL SERVICES ASSOCIATE DIRECTOR Derrick Maguire, ARLA, NAEA SALES AND LEASING HEAD OF STRATEGIC PROJECTS Richard Aybar, BBA SALES AND LEASING HEAD OF COMMERCIAL AND PROJECT LEASING Kieran Burley, G Dip. SALES AND LEASING HEAD OF SALES, DUBAI PROJECTS Prasenjit Ghosh, BSc Finance

11 2 Expertise Asset Management Asteco provides comprehensive Asset Management services to all property Owners, whether a single unit (IPM) or a regional mixeduse portfolio. Our focus is on maximising value for our Clients. The appointment of Asteco ensures a smooth opening or transition, if already being managed. We provide accurate property accounting and reporting and ensure that the regulations governing property are enforced whilst maintaining appropriate service levels. We aim to exceed the expectations of our Clients through the continuous development of innovative programmes, implementation of proven processes of internal controls and systems and mobilising across divisional boundaries to ensure Clients and employees alike benefit from access to all the capabilities Asteco has to offer. Asteco has an extensive portfolio of properties under management, with a number of these appointments being with us for a considerable length of time. These assets include: Management of individual properties on behalf of absentee Landlords (IPM) Residential compounds and towers Grade A commercial towers Residential apartment blocks associated with hotels John Stevens - MSc, BSc (Hons), MRICS Managing Director / Director - Asset Services Telephone: JohnS@Asteco.com ASSET MANAGEMENT 13,588 UNITS CURRENTLY MANAGED 5,067 BUILDINGS MANAGED SINCE 1985 Large mixed-use developments which have a number of complementary uses (commercial, retail and residential)

12 2 Expertise Sales Asteco s internationally qualified Sales Team has dominated the UAE s highly dynamic Real Estate and property market for over two decades and has gained enormous respect for consistently delivering high quality, professional, value-add services in a transparent manner. Asteco represents a significant number of the region s top property Owners, Developers and Investors and is widely recognised for its involvement with many of the projects that have defined the landscape and physical infrastructure of the UAE. Our sales and marketing methods are strategic and innovative and our reach is large. Asteco is the most experienced independent project sales company in the UAE with an exceptional track record and have coordinated some of the highest volume of off-plan project sales in the UAE. We have both long-term experience and a solid track record in: Sean McCauley - MBA, BCom Director - Transactional Services Telephone: SeanM@Asteco.com SALES Project marketing and sales Residential sales Office sales Retail sales Industrial sales 13.3bn TOTAL SALES VALUE (AED) 14.3mil SQ FT SOLD 7,607 UNITS SOLD Domestic and international property sales Investment sales Asteco is renowned for its systems and for having the most experienced and long serving professional staff, supported by robust and well developed policies and procedures.

13 2 Expertise Leasing Asteco has been instrumental in the leasing of many high-profile developments across the GCC. Asteco has a large number of Leasing Consultants who speak a multitude of languages actively working within their specific field within the regional Real Estate market, proactively dealing with: Establishment of leasing offices administration systems Accompanying prospective Tenants on viewings Negotiating with prospective Tenants and their representatives Advising on and participating in the promotion of the property Responding to compliance and financial queries Documentation processing As one of the leading Leasing Agents in the region, Asteco has extensive experience in leasing the following property types: Sean McCauley - MBA, BCom Director - Transactional Services Telephone: SeanM@Asteco.com LEASING 11,363 UNITS LET 16.4mil SQ FT LET Residential Commercial Retail Industrial

14 2 Expertise Valuation & Advisory Our professional advisory services are conducted by qualified personnel all of whom have had extensive Real Estate experience within the Middle East and internationally. Our valuations are carried out in accordance with the Royal Institution of Chartered Surveyors (RICS) and International Valuation Standards (IVS) and are undertaken by appropriately qualified Valuers with extensive local experience. The professional services Asteco conducts throughout the region include: John Allen - BSc, MRICS Director - Valuation & Advisory Telephone: JohnA@Asteco.com Consultancy and advisory services Market research Valuation services Our advisory services cover all market sectors including: Residential Offices Retail VALUATION & ADVISORY AED223bn TOTAL MARKET VALUE OF ABU DHABI VALUATIONS AED254bn TOTAL MARKET VALUE OF DUBAI VALUATIONS Industrial Hospitality Development land

15 2 Expertise Sales Management Our Sales Management services are comprehensive and encompass everything required for the successful completion and registration of title of units to individual unit Owners. We cater to the needs and expectations of both the Developer/s and the Purchaser/s, co-ordinating with related third parties, such as mortgage providers and the Land Department in order to ensure smooth handover/completion. The services Asteco carries out include: Shilpa Guruswamy - ACS, ACWA, LLB, BCom (Hons) Associate Director - Head of Legal and Sales Management Telephone: ShilpaG@Asteco.com Establishing sales booking systems Documentation execution Collection of deposits/purchase price payments and issuance of receipts and invoices Inventory control and document preparation (Reservation Forms, SPAs) Fortnightly sales reports Liaison between Developer, Purchaser and third parties Official transition of title of ownership SALES MANAGEMENT 3,500 UNITS HANDED OVER AED9bn AMOUNT COLLECTED 6.85mil SQ FT

16 2 Expertise Owners Association We have the experience, systems, procedures and manuals in place to provide streamlined comprehensive association management and consultancy services to residential, commercial and mixed-use communities throughout the GCC Region and to date, have maintained 100% Client retention. The management of a Jointly Owned Property differs to that of a singular property Owner in the way in which the Owners Association must react to situations, make decisions, issue instructions and appoint service providers. The role of the Association Manager requires a high degree of responsibility and experience, it is the Association Manager that must guide the Owners Association on matters concerning the Jointly Owned Property Law, supervision of the day to day operations and manage the finances of the Owners Association. Although the structure and management of Owners Associations in is a very recent addition to the property landscape you can have confidence that with Asteco Property Management you are not dealing with a new virgin management company. Asteco Property Management has been providing dedicated property solutions to our Clients for more than 30 years and our Association Management team has been in operation since 2007 with a combined Owners Association Management experience of more than 30 years in the region and internationally. The professional association services Asteco conducts throughout the region include: Consultancy and planning Nicholas White - BA (Hons) Associate Director - Owners Association Telephone: NickW@Asteco.com OWNERS ASSOCIATION 100% RETENTION RATE 90% SC COLLECTION RATE ON ALL INSTRUCTIONS Financial and general administration of Owners Association Meeting and service provider coordination

17 2 Expertise Licensing This brings together our brand, knowledge and experience. Licensing forms an integral part of our business, extending our brand reach throughout the UAE and into new territories across the MENA region, forming strategic agreements with Real Estate professionals. It is widely recognised, that our brand, network, systems and procedures, created through a vast wealth of experience and expertise, add value to these agreements. The Asteco Real Estate Brokerage Franchise opportunity has spread across the Middle East region with successful Franchises across the GCC and Levant Region, creating a truly integrated network. Sean McCauley - MBA, BCom Director - Transactional Services Telephone: SeanM@Asteco.com The power of Asteco s 30 year old brand, credibility and reputation, coupled with mature, experience driven systems, procedures and support are second to none, enabling our Franchisees to excel ahead of the competition. Emerging markets, growing sales, strong rental opportunities and the backup of an award winning brand and franchise model, make the Asteco Franchise opportunity a clear choice for new and existing Real Estate professionals seeking to grow their brokerage business or open a new one. Our Licensing services currently include: Real Estate Brokerage Franchising and associated support services, with many of the key elements designed specifically around the Franchisee, making it a truly unique and bespoke Franchise opportunity Good communicators thrive in this business. Real Estate Brokerage is a people s business, in the office and out and about dealing with Customers and suppliers. LICENSING REPRESENTED IN 4 COUNTRIES AND GROWING AED12bn SOLD THROUGH FRAN- CHISE OFFICES 98 STAFF IN FRANCHISE OFFICES

18 3 People Directors JOHN STEVENS MSC BSC (HONS) MRICS Managing Director / Director-Asset Management John is responsible for developing, managing and delivering business strategy, to maximise Shareholder value and return-on-investment. Prior to his appointment as Managing Director, John was responsible for the operations of the Asteco Property Management Department across the region. Prior to his appointment as Managing Director, John was responsible for the operations of the Asteco Property Management Department across the region. JOHN ALLEN BSC, MRICS Director-Valuation & Advisory John brings a wealth of international property expertise to the company, having worked over the past thirty years in both the property services and Real Estate development sectors in the UK, Australia, Singapore, Hong Kong, Philippines and the GCC. His specific area of expertise is development management, dealing with the master planning and design process and commercial analysis of all Real Estate categories within medium to large scale projects. SEAN MCCAULEY MBA, BCOM Director-Transactional Services A Real Estate professional possessing over 15 years of experience in property sales and leasing, property development and business development, Sean is responsible for driving the growth and development of the Sales and Leasing Divisions of Asteco. Through Sean s leadership, the Agency division strategically monitors Customer, marketvand competitor activities, to conceptualise tailor-made sales and leasing strategies. With a results driven team, these strategies are successfully implemented to attain Customer attraction, acquisition and retention.

19 3 People Associate Directors AJITH CYRIAC MATHEW BSc Associate Director - Head of Information Technology An Information Technology professional with over 20 years of Information Technology experience having worked in the Middle East since He setup the IT department for Asteco and was instrumental in implementing the CRM Software. Asteco was the first real estate company in the UAE to implement the CRM Software. He also setup an in-house Software development team who have developed Estateman Property Management software, The Hub (intranet portal), eaccounts /ehrms software for the Finance and HR departments. Software developed are also being implemented for group companies. ANNE MARIE SHEIN BA Associate Director - Asset Management Anne Marie has acquired exceptional Real Estate market experience and knowledge during her 15- year career. Previously responsible for the sizeable portfolio of UAE-headquartered Union Properties, she is an expert in the areas of commercial and residential property management as well as leasing, facilities management, client relationships and retail management. DERRICK MAGUIRE ARLA, NAEA Associate Director - Transactional Services With over 21 years of experience in the International Franchise Real Estate sector, working for the two biggest Property Franchises in the United Kingdom, as well as companies in the UAE and Europe, Derrick is responsible for providing direct Operational Business Consulting, and Marketing Support Services to assigned Asteco Franchise partners, continually guide Franchise partners and their staff to uphold the company s philosophy and operating standards; as well as promote open, caring, and respectful relationships between Franchise partners and the Franchisor.

20 3 People Associate Directors JAMES JOUGHIN BSC (HONS) MRICS Associate Director - Head of Valuations James has over 11 years experience working in real estate consultancy and corporate property investment through which he has gained extensive knowledge of valuations, development consultancy, disposals and acquisitions. Prior to joining Asteco, he was employed as Head of Valuation Abu Dhabi for DTZ-International. James has valued a range of properties, including master planned developments, landmark commercial and residential towers, hotels and retail malls located across the UAE, Oman and Saudi Arabia. MELNORA F. BURAYAG BCom Associate Director - Finance An expert finance professional with over nine years experience handling all the fiscal aspects of Asteco, Melnora is responsible for the review and evaluation of financial accounting systems, management reporting, review accounting and collection procedures, operating systems and budget preparation. Melnora is responsible for the review and evaluation of financial accounting systems, management reporting, review of accounting and collection procedures, operating systems, preparation of budgets and other financial control functions. MORGAN DALTON PG DIP, NZPI Associate Director - Asset Management Reporting to the Managing Director/Director-Asset Services, Morgan is a senior member of the Asset Management team with a mandate to provide direction and assistance to the property management team, and ensuring a quality-led service for the company s large Client list representing all asset classes from single unit properties to multi-storey towers. Morgan also oversees policy and process revision and implementation to ensure world class service standards and Real Estate service delivery.

21 3 People Associate Directors MYRNA YOUNES B.A Business degree Associate Director - Asset Management Since 2007, Myrna has been working in the field of Real Estate management in Abu Dhabi. Initially joining the Asteco Abu Dhabi Property Management Team, she was quickly seconded to be part of the core team conducting the proof of concept on the ADCP/Khalifa Committee instruction. As part of the Asteco ADCP Team, her Customer service experience was further developed as well as managing a number of prestigious properties in Abu and handling both the government and leasing teams whilst acting as Branch Manager reliever. NICK WHITE B.A Associate Director - Owners Association Nick joined Asteco in 2010; he brings Property Management experience from the UK and wide skill set from Management, Construction and Civil fields. Nick previously managed multiple property portfolios with a focus on block (Jointly Owned) sites. He currently manages our Jointly Owned Property portfolio of Owners Associations which comprises of residential, commercial and retail units.. ROSS KEMP B.Bus Associate Director - Valuation & Advisory Ross has worked extensively throughout the Middle East and North Africa, specialising in commercial office and development valuations, including some of the region s largest master planned schemes. Prior to joining Asteco Ross has held positions with various consultancies and private companies including Colliers International and Arady an Abu Dhabi based private equity investment company where he acted as Investment Manager for an opportunity fund. Ross services some of Abu Dhabi s largest real estate companies providing advice for finance, audit and strategic advisory purposes.

22 3 People Associate Directors SHILPA GURUSWAMY ACS, ACWA, LLB, Bcom (Hons) Associate Director - Head of Legal and Sales Management Shilpa leads the Sales Management team professionally and competently to carry out the commercial and the Sales Management tasks for Developers of a wide range of Real Estate projects. Shilpa, a Commerce Graduate, Company Secretary, Associate Cost and Works Accountant holds a law degree and has vast and proficient work experience that spans for more than 20 years in the fields of Finance and Legal both in India and. She plays a quasi-legal role leading the Legal and Sales Management teams of Asteco. TAMER CHAABAN BE Associate Director / General Manager - Al Ain Tamer Chaaban is responsible for the smooth running of the Al Ain branch and for the overall operations of Property Management, Leasing, Financial and Administration. Tamer has previously managed the operations for financial matters and settlements of cases including bad debts and settlement of accounts. He also monitors, controls and oversees the sales and purchase of properties for the Branch.

23 3 People Heads of Departments KIERAN BURLEY GDip. Head of Commercial and Project Leasing With 9 years of commercial Real Estate experience in the Middle East from event management, marketing to sales and leasing consultancy, Kieran s knowledge and competency in the world of property is exceptional. With a Client focused approach to sales and leasing that is second to none, Kieran has placed individual Tenants and multinational companies into some of s most sought after commercial buildings. PRASENJIT GHOSH BSc, Finance Head of Sales - Project A Real Estate professional possessing over 10 years of experience in property sales and property development, Prasenjit is responsible for driving the sales of projects in international markets. With complete knowledge of the market, he develops business relationships for both multinational and individual Clients with an ever expanding database. As an experienced Real Estate professional with an overview of the market and proper understanding of the Client s needs, he is able to sell properties in various projects across. RICHARD AYBAR BBA, RERA Head of Strategic Projects As a young professional, with 5 years of experience both in the Middle East and United States, Richard has experience in development sales and marketing, investment strategy and analysis, project sales management and Real Estate brokerage. Strategic thinking has been a key driver in his business being successful at Asteco, with recognition of great Real Estate projects and selection of the right investment opportunities for his Clients as two of his top strategies. It is his goal to take the lead and be proactive in such a dynamic market, making the best of the opportunities provided to him.

24 Asteco Corporate information Name Place of incorporation Asteco Property Management LLC, United Arab Emirates Date of incorporation 1985 Certificate of incorporation Number / Reference Names of Directors Head office John Stevens MSc, BSc (Hons), MRICS John Allen BSc, MRICS Sean McCauley MBA, BCom 3rd Floor, Rolex Tower, Sheikh Zayed Road (next to Financial Centre metro station) PO Box 65361,, UAE Telephone: Managing Director / Director - Asset Services Director - Valuation & Advisory Director - Transactional Services

25 Asteco At a glance OVER YEARS IN THE MIDDLE EAST The credible brand Asteco s credibility is widely recognised, through its involvement with many of the projects that have defined the landscape and physical infrastructure of the Emirates. WIDELY RECOGNISED MENA services Asteco has witnessed outstanding growth and diversification over the decades and has built a strong network of Owned and Franchisee offices currently represented across the MENA region and beyond. OUTSTANDING GROWTH The reputable brand Our solid reputation has been built through an essential combination of local and international expertise over 30 years. A deeply established brand, renowned for its application of the latest technological advances, its commitment to transparency, winning strategies and human expertise helped create a reputation second to none. TRANSPARENCY The trusted brand Trust develops through time and must be earned. Forged over 30 years by delivering first class service and results, Asteco earned recognition as the undisputed Real Estate experts, trusted by a significant number of the region s top property Owners, Developers and Investors. 30 YEARS EXPERIENCE The strong brand As one of the largest Real Estate companies in the Middle East, Franchising forms an integral part of our business, extending our brand reach into new territories, forming strategic agreements with Real Estate professionals. It is widely recognised that our brand, network, systems and procedures, created through a vast wealth of experience and expertise, add value to these agreements. LARGEST REAL ESTATE COMPANY IN THE MIDDLE EAST Property services As a truly integrated property services company, the core business lines Asteco conducts from its offices throughout the Middle East are shown below. All are headed up by highly qualified directors with decades of local and international experience in their respective fields with a reputation second to none.

26 DUBAI (Head Office) AL AIN Address: 3rd Floor, Rolex Tower, Sheikh Zayed Road, PO Box 65361, UAE Telephone: Fax: Address: National Bank Building, 1st Floor, Clock Tower Roundabout, Opposite New Post Office, Al Ain, UAE PO Box Telephone: Fax: ABU DHABI JORDAN Address: SJ Tower, Level 8, Office , Airport Road, Abu Dhabi, UAE PO Box Telephone: Fax: Address: Astra Plaza Office, Wadi Saqra Street, Astra Plaza, Amman 11821, Jordan PO Box 3707 Telephone: SHARJAH KSA Address: Dar Al Majaz Building, 1st Floor, Jamal Abdul Nasser, Sharjah, UAE PO Box Telephone: Fax: Address: 617 Makkah Road Riyadh Kingdom of Saudi Arabia PO Box 2889 Telephone: Fax: ABU DHABI AL AIN DUBAI SHARJAH JORDAN KSA Asteco Property Management, 2017 asteco.com Customer Service: Disclaimer: Whilst every care has been taken to ensure accuracy, the contents of this literature do not form part of or constitutes a representation or warranty and should be treated as a guide only. Government of Land Department Registration No IN THE MIDDLE EAST FOR OVER 30 YEARS /astrep832