North West Conference

Transcription

1 Follow us @arla_uk North West Conference CHESTER 11 OCTOBER 2018 Sponsored by

2 PROGRAMME MORNING AFTER LUNCH 8:45 Networking 9:20 Letting Partnership 13:30 The future is bright but is it purple? Tim Wakelin 9:30 National Trading Standards Estate Agency Team Supporting businesses to comply with thier legal obligations. James Munro 14:30 Break Exhibition viewing 14:50 Choose your session... 10:10 Not another customer service workshop How to provide exceptional customer service is a popular topic in the property profession. But how do we know if we re producing the results we want? This session will explore how it is possible to ask our customers the right questions to measure our level of customer service and remedy any areas of weakness. Paul Jager LETTINGS Propertymark Overview Peter Savage Tenancy Deposit Scheme (TDS) Nick Hankey Legal update Analysis, likely timescales for implementation of the Tenant Fees Bill and general legal updates. Robert Bolwell 11:10 Break Exhibition viewing 11:30 12:00 12:30 Lunch Homeflow Nick Bailey What Vendors Look for in an Agent, and the Role Perception Plays in it all By Rightmove s analyst and consumer behaviour specialist Daniel Barea. SALES Propertymark Overview Mark Bentley Leasehold Solutions Louie Burns Diversify your Income Stream Jason Lee Anti-Money Laundering Compliance with the Fourth Money Laundering Directive is absolutely critical if companies are to avoid hefty fines, this session will cover the essential steps needed to be taken. Mark Hayward MEMBERS CONTINUING PROFESSIONAL DEVELOPMENT (CPD) Don t forget to log your attendance as CPD. All members are required to undertake and log at least 12 hours CPD activity per year. This event will count as 7 hours towards your total. 16:30 Close arla.co.uk/members naea.co.uk/members

3 MEET THE SPEAKERS Louie Burns, Leasehold Solutions Louie is the Managing Director of Leasehold Solutions, one of the largest companies of its kind carries out thousands of lease extensions and freehold acquisitions every year, working exclusively for leaseholders. Well known for his campaigning work on behalf of leaseholders, Louie frequently speaks in front of leaseholders and writes about issues that affect them. Tim Wakelin With over 25 years experience working in estate agency, lettings, insurance and training Tim now helps companies manage risk, generate income and develop and grow their market share. He speaks regularly at conferences around the UK and has written articles on, risk management, inventories, tenant referencing, training and motivation for various publications. Paul Jager, MOL Paul became an estate agent in 1985 and later owned a successful estate agents in London for 14 years. He joined MOL in 2004 and was soon after promoted to Head of the Property Division with responsibility for property training and the development of workbooks that support Propertymark Qualifications. Daniel Barea, Rightmove Daniel is a leading Insights Analyst specialising in consumer behaviour. He is working with Rightmove to help shape the company s strategy in engaging with its vast audience. Having access to one of the UK s largest online audiences places him in a position to acquire a unique understanding of today s home-mover. Jason Lee, SDL Auction Partners Jason has a wealth of agency experience with over 20 years working in corporate and independent agencies with the last five years working within live and online auctions across the country. Jason is passionate about auctions and thrives on bringing the service to more agents and vendors with a huge focus on service. Robert Bolwell, Dutton Gregory Robert has been a partner in the firm since 1987 and is head of the Landlord and Tenant Department. Robert works on more complicated dilapidation and possession cases, advises a number of clients with large block management portfolios and provides property related advice on insolvencies. James Munro, Trading Standards James is the Head of National Trading Standards Estate Agency Team (NTSEAT), which is the UK s Lead Enforcement Authority for estate agency work. James is a Chartered Trading Standards Practitioner and was Chair of the Wales Branch of the Chartered Trading Standards Institute from 2013 to Nick Hankey, Tenancy Deposit Scheme (TDS) Nick is a Chartered Accountant and joined TDS in He is a key member of the board and management team, working closely with the Chief Executive on special projects and initiatives. Nick also sits on the boards of SafeDeposits Scotland and TDS Northern Ireland.

4 Nick Bailey, Homeflow Nick manages Homeflow s Key Accounts as well liaising with design partner network. He has previously worked in the Microsoft apps team and more recently, in a small user experience agency. He has extensive knowledge of web design, conversion rate optimisation and digital marketing, especially within the property sector. Peter E Savage, ARLA Propertymark Peter s career as a property professional began over 30 years ago, during which he has covered every aspect of the lettings market. He has been actively involved with ARLA Propertymark and now in his second term as President is determined that with the announced move to full regulation, we play a major role in the creation and enforcement of the regulatory framework. Mark Bentley, NAEA Propertymark Mark is NAEA Propertymark President and has been a member for 36 years. Mark created and runs the companies his company s exclusive and rural homes department selling upmarket homes in Birmingham, Sutton Coldfield and Walsall and rural homes including cottages, farmhouses, barn conversion, equestrian properties, halls in Staffordshire and Warwickshire. Mark Hayward, NAEA Propertymark Mark ran a UK-wide estate agency operation covering sales, lettings and property management. He was a director of a national financial services company. Mark has acted as a consultant to national and regional developers, housing associations, city funds and property companies large and small. He has headed up NAEA Propertymark since TRAINING COURSES 2018 Book Now New courses and more dates than ever before. arla.co.uk/training-qualifications naea.co.uk/training-qualifications

5 THE EXHIBITORS A team fully experienced in the letting business and client accounting, holding industry accreditations and experienced in corporate and independent agencies. Two core services offered: Client Accounting. Client transactions managed, with transaction-based costing. Client Money Healthchecks. Costeffective alternative to audits on client money management in your business thelettingpartnership.co.uk info@thelettingpartnership.co.uk MOL is a leading provider of qualifications for the property sector, working in partnership with Propertymark and other industry experts to develop a range of property qualifications including residential property sales, letting, commercial and auctioneering. Our distance learning courses are designed to effectively prepare you for the Propertymark qualification exams. Whatever your area of interest in property, MOL have the qualifications you need mollearn.com enquiries@mollearn.com ZPG offer a one-stop shop for property professionals, with a diverse range of brands including Zoopla, PrimeLocation, SmartNewHomes, AdReach, Ravensworth, TechnicWeb, Alto, Jupix, Expert Agent, PropertyFile, MoveIt, Hometrack, uswitch and money.co.uk. Helping you market your properties, manage your business efficiently, enhance your service offering and maximise revenue opportunities at different stages of the consumer journey with their marketing, software, data and comparison solutions advantage.zpg.co.uk members@zoopla.co.uk Discover our Rental Inventory App, the one and only tool for performing routine inspections. Create professional inspection reports in a flash! Be it move in s and out s, inventory checks, renovation checks, or routine checkups, Chapps has got what you need! A powerful property management tool for property managers, letting agents and the like! Download the App today on your ios or Android tablet. Discover the Chapps Rental Inventory App today and from now on work smart, fast and accurate. discover@chapps.com chapps.com Tenancy Deposit Scheme is a government approved, not-for-profit company that provides Insured and Custodial tenancy deposit protection. We protect over 1.3 million deposits across England and Wales and offer a free dispute resolution service to help resolve disputes that may arise between landlords, agents and tenants; via an impartial adjudicator tenancydepositscheme.com deposits@tenancydepositscheme.com SDL Auctions is one of the UK s most successful auction networks, selling 1,450 lots and raised in excess of 165m of property in We work with a large number of Estate Agents to help them bring auctions to more sellers and buyers. There are many benefits to joining our Partner programme to include 2% or a minimum of 2,500 plus Vat per sale, 0% sales commission option, get paid within 7 days of SDL receiving payment and staff incentives sdlauctions.co.uk sue.randell@sdlauctions.co.uk

6 OneDome is a property technology specialist whose vision is to seamlessly connect consumers to the property market with one click. We aim to empower property professionals with superior software solutions and make consumer interactions simple and easy. VTUK don t just provide their clients with market-leading software for lettings, but work hard each and every day to ensure they provide a total solution, whether for rent payments, marketing (including portal uploads), contractor maintenance, compliance or viewings. Visit their stand to find out much more onedome.com support@onedome.com vtuk.com info@vtuk.com GetRentr monitors and aggregates all UK property licensing regulations, creating a live dataset covering the entire UK. GetRentr s platform automatically reconciles clients portfolios with the UK s property licensing framework, immediately notifying them of anything that impacts their properties. GetRentr helps agents derisk liability, retain customers, and drive new revenue streams. Propertymark promotes the highest standards of professionalism within the property industry. We encourage consumers to actively seek out our members when involved in any kind of property transaction. Propertymark gives you the credibility of being part of a respected Association along with a whole host of other benefits. Come find us to see how becoming a member can benefit you. getrentr.com hello@getrentr.com propertymark.co.uk membership@propertymark.co.uk

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