Communications Liaison Working for MIBOR for 4 ½ years AskMIBOR. Happy Halloween!

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1 October 6, 2016

2 Communications Liaison Working for MIBOR for 4 ½ years AndrewHuber@mibor.com AskMIBOR Fully interactive Q&A Daily tips with Matrix and other MIBOR services Happy Halloween!

3 Be sure your brokerage has a safety plan in place. When meeting clients for the first time, meet at your office or in a public place. Take a buddy if you are unsure. Ask for identification or ask the client to complete an information sheet with basic information; name, address, phone number. Be sure someone knows the address of where you will be and when you should be back. Drive to showings in separate cars. Go to NAR s field guide for REALTOR safety

4 Real Estate Agent VS. The REALTOR

5 Agree to be bound by the 17 Articles of the Code of Ethics Competency, fairness and high integrity Spirit of cooperation, share information Identify unethical conduct and take steps to report it. Become and remain informed on issues affecting real estate.

6 NAR Required COE to be a REALTOR What is MIBOR? What do they do for me? Who do I call with questions?

7 The REALTOR Association National Association of REALTORS Public policy advocacy at national level Development and interpretation of ethics Public policy framing for all industry issues Voice for real estate nationally packed full of tools and industry info. Indiana Association of REALTORS Statewide forms for legal aspects of transactions License law interpretation and communications Public policy advocacy at state level MIBOR REALTOR Association 7

8 Why Does MIBOR Exist? CORE PURPOSE To provide a professional, supportive environment for MIBOR members VISION That REALTORS work in an environment that enables prosperity MISSION Foster a healthy and orderly marketplace for members 8

9 MIBOR Goals! GOAL 1 A healthy, vibrant real estate market exists throughout the central Indiana region. GOAL 2 The Real Estate Industry is free of undue local restrictions, regulations or legislation. GOAL 3 Members transactions are efficient. GOAL 4 Members transactions are ethical and conflict free. GOAL 5 Members relevancy remains essential in the real estate transaction

10 MIBOR Today Over 7,300 REALTOR and affiliate members Members in 12 counties, BLC listing service in 14 counties 6,700 + REALTOR members make up companies, 27 of which are multi-office companies 10 10

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12 The Association MIBOR the trade association, run like a business, but really a 501(c)(6) not for profit MSC the for profit corporation that is the BLC listing service and Sentrilock system The REALTOR Foundation MIBOR s Philanthropic Arm (no dues, donations only)

13 Steve Sullivan Chief Executive Officer Terri Buhner, Office Manager Kari Smith, Administrative Services Coordinator

14 MIBOR Board of Directors GOVERNED BY VOLUNTEERS Nine elected by membership Four specialty seats Commercial Builder Appraiser Affiliate Four officers 2016 MIBOR President Roger Lundy Keller Williams Indianapolis Metro North 14

15 MIBOR Districts Broker offices are placed into one of five regional districts around the region determined by zip code. 10% - 1 Seat 25% - 2 Seats April 1 st Deadline 15

16 Jeanette Langford, Vice President (317)

17 Professional Services Educate you on the Code of Ethics and the dispute resolution processes available to you through your REALTOR membership. Ensure cooperation and foster professionalism among members. Vigilantly study industry issues and guide you on the best course of action for the benefit of you and your client. 17

18 Professional Services Professional Standards Processes Available: Ethics Complaints Citation Complaints Arbitration Requests Mediation Ombudsman Problem Prevention 18

19 Alleges a violation of one or more Article within the Code of Ethics Filed by either a REALTOR or a member of the public The finding of a violation will result in a $250 administrative processing fee and any (or a combination of any) of the following: Letter of Warning Letter of Reprimand Probation Fine up to $15,000 Suspension for no less than 30 days, no more than 1 year Expulsion for 1-3 years Violations of public trust will be forwarded to the Attorney General

20 Alleges a violation of certain Articles within the Code of Ethics Can be filed anonymously Must contain strong, clear, convincing evidence The finding of a violation will result in a $150 fine for the first citation, $250 for the second, and $500 for the third Respondent can request a hearing

21 Duty to arbitrate commission disputes Arbitration is between managing brokers Awards of panels are based on a determination of procuring cause All or nothing

22 Alternative to Arbitration A decision is not imposed, parties may reach a mutually agreeable decision Allows parties to determine the outcome vs. a hearing panel making determination of all or nothing Mandatory if one party requests it and it has been forwarded for hearing

23 Ombudsman Program Designed to open the lines of communication between two parties Staff member can help the parties communicate to resolve an issue Problem Prevention Report Report a potential violation without filing a formal complaint Allows that member to take corrective action to avoid a complaint being filed in the future Educational tool

24 Professional Services Committees Grievance Committee 30 members Grand Jury Professional Standards Committee 90+ members 24 Pool from which a hearing panel is selected

25 Industry Issues Hot Topics 1.Professionalism Concerns 2.Scams/Suspicious Reports 3.How to file complaints 4.License Law/Continuing Education 25 5.Advertising

26 Professionalism Follow the Golden Rule Communicate timely and with courtesy Protect your reputation and the reputation of REALTORS Pathways to Professionalism

27 Independent Contractors Commissions Never discuss with competitors Do not discuss at closings Federal Antitrust Laws

28 Chris Pryor, Vice President (317) Lex Fay, Political Affairs Liaison (317) Zachary Churney, Economic & Community Development Liaison (317) Lacey Everett, Government and Community Relations Strategist (317)

29 MIBOR as an Advocate for You The Department: monitors all of the local units of government, in the 12 county area, for issues that impact real estate and our communities. lobby's elected officials on the local level regarding real estate and quality of life related issues. works with community and economic development groups to promote responsible development. 29

30 Members Advocating for the Industry VOTE: for candidates who will protect REALTORS interests and support issues important to property owners. ACT: by responding to Calls for Action and communicating with elected officials regarding policies and regulations that promote home ownership and the real estate industry. INVEST: in the REALTORS Political Action Committee (RPAC) to help elect candidates and support industry issues at the federal, state and local levels.

31 RPAC RPAC investments are used at the national, state and local levels. MIBOR RPAC Trustees, representing each division, interview candidates running for local office. The Trustees vote on which candidates to support with RPAC dollars. RPAC accomplishments include: 1) Continued preservation of the Mortgage Interest Deduction- National 2) Defeating taxes on services/commission proposal- State 3) Sign regulations- Local 5) Transit referendum- Local

32 RPAC For additional information and to invest online: Checks payable to RPAC Facebook: MIBOR RPAC Your best investment in Real Estate. Contributions are voluntary. Contact: Lex Fay at 317/

33 Economic and Community Development MIBOR REALTOR Association has a vested interest in promoting economic and community development initiatives throughout its region. These development components, we believe, lead to the promotion of a healthy, vibrant real estate market. Strategies: Grant opportunities, including placemaking micro-grants available to all partnering communities Financial investments into local economic development offices, chambers of commerce, and other community development organizations The utilization of REALTOR leadership on economic development boards via our Economic Development Council Supply housing and market data to local organizations and elected officials in order to strengthen further policy advocacy efforts 33

34 Placemaking Micro-Grants We award two micro-grants annually for placemaking initiatives in our region. Any projects aimed at improving the quality of place for a community and its citizens is eligible. Examples of funded projects: Murals Pocket Park Benches Clean-up Projects Bike Racks Trees and Greenery For More Information Contact: Zach Churney at (317)

35 Tom Renkert, Vice President - (317)

36 Annual Membership dues: Billed in May and due by July 1 st of each year. Technology Fees: Annual Billed in February. Due end of March. Semi-Annual Billed February. Due end of March. Billed August. Due end of September.

37 Devon Allison, Chief Financial Officer (317) Jenny Brooking (317)

38 BLC Listing Service Training & Support Matrix - CoreLogic 500,000+ Users Basic Class; Auto s/Portal; Custom Searches; CMA and Realist Tax; Advanced Class; Admin Class To register, log on to ims.mibor.com Support: Contact the Help Desk at helpdesk@mibor.com

39 Broker Listing Cooperative Listing Service Emphasis on Cooperation and Compensation Broker Owned Not a Public Utility 39

40 Sentrilock, LLC Electronic Lockbox 40

41 252,000 Exposure for MIBOR s Listings MIBOR.COM & MIBOR Mobile Total Sessions to Public Listing Search *July & Aug 2015 New & Old Sites 202, , ,000 52,000 2,000 Sept 13 Oct 13 Nov 13 Dec 13 Jan 14 Feb 14 Mar 14 Apr 14 May 14 June 14 July 14 Aug Sept 14 Oct 14 Nov 14 Dec 14 Jan 15 Feb 15 Mar 15 Apr 15 May 15 June July 15* Aug 15* Sept 15 Oct 15 Nov 15 Dec 15 Jan 16 Feb 16 Mar 16 Apr 16 May 16 June 16 July 16 Aug 16 Sept 16 MIBOR.COM MIBOR Mobile 41

42 Hitwise Industry Report: Real Estate Top 10 Web sites 42 Updated July//2016

43 Components of the BLC Listing Service Categories of Properties Current Number of Active Listings 15,312 Single Family 10,586 Condominium 710 New Construction (Res/Condo) 693 Vacant Lots/Land 3,236 Average List Price $249,319 Single Family $251,447 Condominium $199,296 New Construction (Res/Condo) $394,544 Vacant Lots/Land $238,001 Dollar Volume of Active Listings $3,817,572, Updated 10/4/2016

44 2014 may have been an anomaly for listing information accuracy. While it seems to have improved in 2014, the rating has come back in line with what has historically been seen (low 50% range). Excellent / Very Good 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 55% 53% 52% 53% 59% 53% 51% 55% 52% 52% How would you rate the BLC listing service on the accuracy of listing information?

45 Tax ID and address must match the tax record. All listings must be modified to SOLD within 2 days of the closed date. Listing must be entered in the system within 2 business days of the list date. Active-with-contingency or pending listings that have past their Estimated Closing Date. All listings must have two photos.

46 Training Logo Usage Rules & Regs Business Rules

47 Like AskMIBOR on Claire Belby, Vice President (317) Jaime L Barb (317) Andrew Huber (317)

48 How do we reach you? MIBOR Publications Industry Insider is an delivered to Managing Brokers every other Friday. REALTOR Weekly: weekly (Monday) distribution to entire membership. REALTOR Weekly publications include: MIBOR Spotlight; Tech Spotlight; Member Advocacy Spotlight; Market Spotlight; (month) Spotlight 48

49 How do we reach you? MIBOR Publications: Market Spotlight MIBOR releases Statistics via REALTOR Weekly: Market Spotlight. Data is pulled the 12 th business day of the month and distributed in REALTOR Weekly the following Monday. 49

50 How do we reach you? Social Media 2,924 Likes 3,080 Followers d 32,260 Views 109,933 minutes of watched video 50 Updated 2/29/2016

51 51 Updated 2/5/2014

52 13 recognized divisions around the region allow you to network and take advantage of local leadership and volunteer opportunities. MIBOR Welcomed Madison County January 1,

53 Gabie Benson (317) Foundation Manager

54 The REALTOR Foundation Linking hope to homeless MIBOR s Philanthropic Arm Founded in member board of directors The Foundation is a passthrough organization that gives money raised back out to organizations serving the homeless Mission: To mobilize our real estate community to raise funds and foster support for organizations that transition central Indiana s homeless to safe and secure housing. 54

55 Code of Ethics CE Credit You will receive an in about 2-3 weeks with a certificate attached. Contact for questions: Dianna Miller-Wilson dianna@recp.org

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