What is Sheltered Housing? Who will be providing your support?

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1 Sheltered Housing

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3 What is Sheltered Housing? Sheltered Housing is the term used to describe homes that have been especially designed for people to maintain or regain their independence, but have the peace of mind knowing support is available whenever needed, 24 hours a day, any day. With over 75 years experience we treat every one of our customers with dignity and respect, encouraging independence and choice, and respecting individuals privacy and confidentiality. We have 23 sheltered housing schemes city-wide. All of our accommodation is self-contained with its own front door, kitchen, bathroom, heating, bedroom(s) and call system. The properties we have available are either two bed, one bed, studio flats or bungalows. Who will be providing your support? If you do need support at some point, this is provided to each scheme through our staff teams. Outside working hours, staff are on standby to respond to any emergencies, however we also have 24 hour cover via a call service (Centra). 1

4 Our team of staff can help with: supporting you as an individual, ensuring that our schemes are well maintained and inviting places to live, contacting you daily in line with the support you as an individual have been assessed to need, letting you know about the services available to you, helping you review your finances, and ultimately increase your income by assessing welfare benefits you are entitled to, promoting your participation and involvement in scheme activities, encouraging links within your community and providing information to you on activities which may be of interest, assessing your needs for any support, after which we will arrange any further support as necessary. This is done through a support assessment, which is reviewed regularly depending on the level of support you receive or as your circumstances change, should any queries arise concerning outside agencies, we will help you to deal with these quickly, our call system (Centra) is aware of any changes in your circumstances, and is kept up to date with this information, at each of our schemes a poster is displayed identifying the schemes designated staff teams. 2

5 Our staff are not able to help with: administering your medication, providing personal care to you, changing any medical dressings. However, we can help you to find agencies to help with this if required. What does support actually mean? Support is provided according to your individual needs and therefore is unique to you, to help you live as independently as possible. One of the staff team will meet with you and complete a personal assessment plan so we can help you achieve your goals. A support assessment lists any related support that you need to help you sustain your tenancy and remain independent. This could range from help filling in a benefit form to arranging care services or receiving support visits to maintain your emotional well being. Support levels We can offer you up to 2 ½ hours of support per week, which could include daily calls and visits to accommodate your support needs. Please note that your level of support is not permanently fixed once assessed. It is regularly reviewed and can be changed as and when your needs change. The staff team may liaise with other agencies to ensure that your needs are fully met. For example: the National Health Service, Home Care, Health & Social Care and Benefits agencies etc. 3

6 Call system Every flat within our sheltered housing is equipped with a call service (Centra). Should you need any help in the case of an emergency, then simply pulling on the available pull cords or using your individual pendant (explained on page 5), will provide prompt assistance. The call service is monitored by Centra and is accredited by the Telecare Services Association. Centra aim to answer 96% of all calls within 30 seconds. The process for this response is that they tell you their name and greet you using your name. They then ask why you have pulled the cord or pressed your pendant, and what assistance you require. Centra will only call out staff if there is an emergency. This will be determined by a series of questions to assess whether your situation is urgent, and what is the most appropriate course of action. It could be that the paramedics are required or it may be reasonable that the outcome of the call can wait until your staff team are next due to visit your scheme. In some situations, they may suggest contacting a relative, neighbour or a friend. The staff teams are available to respond in urgent situations and genuine emergencies. Your co-operation and understanding will help ensure that we are available to respond to your emergency, should it ever happen. 4

7 Pendants A Pendant is a small device which can be worn around the neck or on your wrist, is linked with the call system and can be used to call for help should it be needed. If you feel you would benefit from having one, please ask a member of staff. Social activities A range of activities are held at each of our schemes; the type and frequency of which will depend on what you and the other tenants want and are prepared to organise. Paying for services If you receive housing benefit, full or partial, the cost of your support will be paid for by central government from a fund called Supporting People. However, if you do not receive housing benefit you can pay for the cost of the support service yourself. Any medical, nursing, domestic or personal care is not covered by the Supporting People fund. However, you may be entitled to get some help towards your care charges, if you are on a low income, disabled, chronically sick and have additional living costs. If you think you may be eligible or for more information please contact the member of staff in your area. 5

8 Blagdon Close Wedmore Vale, Bedminster, Bristol BS3 5ET Floors within scheme: 2 One person, one bed flats: 36 Two person, one bed flats: 8 Two person, two bed flats: 1 and Wi-Fi Level access showers (baths in some units) Lifts Local facilities near by scheme Cherry Tree Cherry Tree Crescent, Fishponds, Bristol BS16 4EU Floors within scheme: 2 One person, studio flats: 25 Two person, one bed flats: 6 Communal lounge with PC and Wi-Fi Level access showers (with baths in some units) Stair lift access to first floor (no lift) 6

9 Chestnut Close Pynne Road, Stockwood, Bristol BS14 8QL Floors within scheme: 2 One person, one bed flats: 44 Two person, one bed flats: 22 Two person, two bed flats: 1 and Wi-Fi Mobility scooter store Level access showers in all units Local facilities nearby scheme Hearing loop available in communal lounge Cote Paddock Parry s Lane, Westbury on Trym, Bristol BS9 1AP Floors within scheme: 2 One person, studio flats: 16 Two person, one bed flats: 4 One person, one bed bungalows: 12 Two person, one bed bungalows: 5 Bungalow entrances - independent and Wi-Fi Level access showers (baths in some units) Local facilities near by scheme No lift access 7

10 Eglin Croft Vowell Close, Hartcliffe, Bristol BS13 9JA Floors within scheme: 2 One person, one bed flats: 24 One person, one bed bungalows: 4 Two person, one bed bungalows: 8 Two person, two bed flats: 1 and Wi-Fi Bungalows with independent entrances Mobility scooter store Level access showers (baths in some units) Local facilities nearby scheme Hearing loop available in communal lounge Emmanuel Court Guthrie Road, Clifton, Bristol BS8 3EY Floors within scheme: 6 One person, studio flats: 43 Two person, one bed flats: 20 Two person, two bed flats: 1 and Wi-Fi (hearing loop available) Level access showers (baths in some units) Lifts Local facilities near by scheme Night Storage Heaters Limited parking available (site is in a parking permit zone) Ramp / level access to building 8

11 Garden Close Bowlerleaze, Sea Mills, Bristol BS9 2HZ Floors within scheme: 2 One person, one bed flats: 32 Two person, one bed bungalows: 6 Baths in some units Communal lounge Call system Entrance - independent Garden - personal Level access showers in some units No lift access Local facilities nearby Parking available Hearing loop available Good Shepherd Close Bishop Road, Bishopston, Bristol BS7 8NF Floors within scheme: 2 One person, studio flats: 11 One person, one bed flats: 2 Two person, one bed flats: 19 Communal lounge with PC and Wi-Fi (hearing loop available) Level access showers (baths in some units) Lifts Local facilities near by scheme 9

12 Hanbury Court Hanbury Road, Clifton, Bristol BS8 2EN Floors within scheme: 2 One person, studio flats: 5 One person, one bed flats: 9 Level access showers (baths in some units) Local facilities near by scheme No lift access No on site parking available, parking is street parking in a permit zone. Lea Croft Molesworth Drive, Hartcliffe, Bristol BS13 9BX Floors within scheme: 2 One person, one bed flats: 24 One person, one bed bungalows: 3 Two person, one bed bungalows: 6 Two person, two bed flats: 1 and Wi-Fi Bungalow entrances - independent Mobility scooter store (single occupancy) Level access showers (baths in some units) Local facilities nearby scheme 10

13 Lilac Close Trowbridge Road, Southmead, Bristol BS10 5NZ Floors within scheme: 2 One person, one bed flats: 10 Two person, one bed flats: 2 Two person, one bed bungalows: 5 Level access showers (baths in some units) and Wi-Fi (hearing loop available) Bungalow entrances - independent Local facilities near by scheme No lift access Linden Close Cornish Walk, Stockwood, Bristol BS14 8JG Floors within scheme: 2 One person, one bed flats: 20 Two person, one bed flats: 10 Two person, two bed flats: 1 and Wi-Fi (hearing loop available) Mobility scooter storage Level access shower in all units Local facilities nearby scheme Ramp/level access to the ground floor flats 11

14 Longmead Croft Bearbridge Road, Withywood, Bristol BS13 8SG Floors within scheme: 2 One person, one bed flats: 32 One person, one bed bungalows: 3 Two person, one bed bungalows: 10 Two person, two bed flats: 1 and Wi-Fi Bungalow entrances - independent Mobility scooter storage Level access showers (baths in some units) Maple Close Stockwood Road, Stockwood, Bristol BS14 8HX Floors within scheme: 2 One person, one bed flats: 36 Two person, one bed flats: 18 Two person, two bed flats: 1 and Wi-Fi (hearing loop available) Mobility scooter storage Level access shower in all units Local facilities nearby scheme Ramp/level access to ground floor flats 12

15 Rowan Court Morley Street, Barton Hill, Bristol BS5 9LZ Floors within scheme: 3 One person, one bed flats: 36 Two person, one bed flats: 14 and Wi-Fi Mobility scooter store Level access showers in some units Lifts Local facilities nearby scheme Spinney Croft Riverland Drive, Bishopsworth, Bristol, BS13 8PF One person, one bed bungalows: 26 Two person, one bed bungalows: 8 Two person, two bed flats: 1 and Wi-Fi Entrance - independent Mobility scooter store Level access shower in all units Local facilities nearby scheme 13

16 St Barnabas Close Daventry Road, Knowle, Bristol, BS4 1DE Floors within scheme: 2 One person, studio flats: 34 Two person, one bed flats: 11 Two person, two bed flats: 1 Bath available in some units and Wi-Fi Level access showers in most units Local facilities nearby scheme Mobility scooter store Stair lift access to first floor flats (no lift) St John s Court Mayfield Park, Fishponds, Bristol, BS16 3PY Floors within scheme: 3 One person, one bed flats: 6 Two person, one bed flats: 22 and Wi-Fi Gas heating Level access showers (baths in some units) Lift Local facilities nearby scheme Mobility scooter store 114

17 St Michael s Close Melbourne Road, Bishopston, Bristol BS7 8LL Floors within scheme: 3 One person, studio flats: 15 Two person, one bed flats: 5 Two person, two bed flats: 1 and Wi-Fi (hearing loop available) (not lift accessible) Level access showers (baths in some units) Local facilities near by scheme Lift to 1st floor only Sycamore Court Princes Place, Bishopston, Bristol BS7 8NS Floors within scheme: 2 One person, studio flats: 8 Two person, one bed flats: 16 Two person, two bed flats: 2 and Wi-Fi (hearing loop available) Level access showers (some units with baths) Local facilities near by scheme No lift access 15

18 Westminstere Court College Road, Westbury on Trym, Bristol, BS9 3EZ Floors within scheme: 2 One person, one bed flats: 14 Two person, one bed flats: 4 Two person, two bed flats: 1 and Wi-Fi access (hearing loop available) Level access showers (baths in some units) Lifts Local facilities near by scheme Whitebeam Court Beaconsfield Road, St George, Bristol BS5 8ES Floors within scheme: 3 One person, studio flats: 6 One person, one bed flats: 8 Two person, one bed flats: 29 and Wi-Fi Level access showers (baths in some units) Lift Local facilities near by scheme 16

19 Willowbank Lakewood Road, Henleaze, Bristol BS10 5HW Floors within scheme: 3 One person, studio flats: 9 Two person, one bed flats: 20 Two person, two bed flats: 1 Mobility scooter store Communal lounge (PC and Wi-Fi available) Level access showers (baths in some units) Lifts Local facilities near by scheme Ramp/level access to building 17

20 How can I apply for Sheltered Housing? Our available properties are advertised on Bristol City Council s Home Choice Bristol website To apply for our sheltered housing you need to fill in an application form on the above website. All applicants are assessed by Bristol City Council according to their need. You can then bid on properties you are eligible for and properties are let to those applicants with the greatest need. Complaints, comments or compliments Brunelcare is committed to providing a high quality service to all of our customers. We welcome feedback and if you would like to submit a complaint, comment or compliment about the services you have received, please contact us by any of the means set out on this page. Further information can also be obtained from our website: For more information please call the housing department on

21 Equal Opportunities Brunelcare will not accept any form of discrimination in its work. Our services will be provided for those in need on a fair and equitable basis. No one will receive less favourable treatment from us on the grounds of age, sex, class, culture, religious belief, political allegiance or sexual orientation. How to contact us General enquiries Fax By post Brunelcare, Saffron Gardens, Prospect Place, Whitehall, Bristol, BS5 9FF By info@brunelcare.org.uk By internet 19

22 Useful contact numbers Brunelcare Head Office Care Direct Citizens Advice Centre (Bristol) CQC NHS Direct

23 Translation service We can translate our letters and documents into another language for you, if necessary. Please do not hesitate to ask if you require this service. If English is not your first language and you need a translation, we can get one for you. Bengali Polish Cantonese Punjabi Gujarati Somali Hindi Urdu Italian Vietnamese 21

24 If you would like any part of this leaflet explained, translated or provided in another format such as large print, audio or Braille, please contact us. To find out how we can help call us on: Head Office Saffron Gardens Prospect Place Whitehall Bristol BS5 9FF T: E: Registered charity (201555) JUL / 2016