National Standards Compliance Tenancy Standard Summary Report Quarter /15

Save this PDF as:
Size: px
Start display at page:

Download "National Standards Compliance Tenancy Standard Summary Report Quarter /15"

Transcription

1 National s Compliance Tenancy Registered providers shall let their homes in a fair, transparent and efficient way. They shall take into account the housing needs and aspirations of tenants and potential tenants. They shall demonstrate how their lettings make the best use of available housing BH is signed up to the Homes For Bolton Allocations & Lettings Policy. This policy brings in line the changes to legal responsibilities following the transfer of housing stock to BH from the council and follows a strict code of guidance. The policy was agreed with Bolton Council, Bolton Community Homes (BCH) and BH Board. Bolton Council and Homes for Bolton operates a choice based lettings service run by the Find a Home service. This is a partnership of eight landlords, including BH, representing approximately 95% of social rented houses in the Borough and providing access to over 24,000 homes for rent I the Bolton area. Priority is given to those in housing need so that properties are allocated to those that need them the most. Advertised properties have lettings criteria to ensure the right people get the right properties, for example sheltered and family homes. The Allocations & Lettings Policy is available for customers on both the Homes for Bolton and BH websites. To demonstrate transparency, customers are able to access the Homes for Bolton website which identifies which properties have been allocated the previous week and the position of the successful applicant Registered providers shall demonstrate how they are compatible with the purpose of the housing BH demonstrate their compatibility by providing accommodation that suits the needs of the customer in terms of their family make up and look at three main principles: Bedroom criteria which is clearly set out in the Allocations Policy to ensure under occupancy/overcrowding is avoided. Affordability checks carried out before a firm offer is made, this is to ensure the tenant is not placed in unnecessary financial hardship. Verification process which includes, requesting references from current landlord and employers. Where these are not available BH have an agreement with Bolton Council and Greater Manchester Police where we carry out information sharing process which provides details of any convictions. BH is a charitable organisation and is required to provide services and accommodation to meet the needs of vulnerable tenants as part of there housing requirements; at least 75% or more of its tenants are classed as in housing need Registered providers shall demonstrate how they contribute to local authorities strategic housing function and sustainable communities BH demonstrate how they contribute to local authorities strategic housing functions by being a leading partner in Bolton Community Homes (BCH) and play a key role in the Homes For Bolton s choice based lettings service. BH are involved in the housing needs and strategic housing market assessment undertaken in the Borough to identify the type of housing required to meet the needs of the Borough. The types of homes we build therefore are based on information gathered from the strategic housing market assessment. BH properties are all advertised on the choice based lettings service run by the Find a Home service. Customers are able to access this through the BH website or via any BH access point. The Find a Home service provide customers the opportunity to chose where they want to live by making an expression of interest in advertised homes. BH also works in partnership with BCH in the delivery of new build properties which are advertised through Homes for Bolton. This partnership ensures we are building the right type of property in the right area There should be clear application, decision-making and appeals processes The Allocation and Lettings Policy clearly sets out the decision and appeals process. This is a two-stage appeal process which is administered by a manager at stage one and a senior manager at stage two. The Allocations & Lettings Policy is available for customers on both the Homes for Bolton and BH websites, it also available in BH offices. 1.2 Enable their tenants to gain access to opportunities to exchange their tenancy with that of another tenant, by way of internetbased mutual exchange services BH use the Homeswapper online Mutual Exchange register that is used by other BCH landlords. There are on average 1000 BH tenants registered on Home swapper and these applications are supported by a dedicated Moving Options Officer. BH provides an exchange incentive package up to 500 for Welfare orm impacted tenants who exchange, this includes a removal service. Page 1 of 7

2 National s Compliance Tenancy 1.1 Co-operate with local authorities strategic housing function, and their duties to meet identified local housing needs. This includes assistance with local authorities homelessness duties, and through meeting obligations in nominations agreements. BH demonstrate how they contribute to local authorities strategic housing functions by being a leading partner in Bolton Community Homes (BCH) and play a key role in the Homes For Bolton s choice based lettings service. The Transfer Agreement which was agreed between the Council and BH at the point of transfer includes a: Nominations Agreement Dispersed Properties Agreement Agreement for properties for Asylum, Adult Services and Children s Services. In addition to that, there is an agreement to provide properties for homeless cases and the Allocations and Lettings Policy ensures that homeless applicants receive the high needs plus category and therefore priority re-housing. 1.2 Develop and deliver services to address under-occupation and overcrowding in their homes, within the resources available to them. These services should be focused on the needs of their tenants, and will offer choices to them. BH work in partnership with Homes for Bolton who carry out overcrowding assessments for applicants on the housing register. Therefore any under-occupation or overcrowding enquires are sign posted to the Homes For Bolton Team. Tenants classed as overcrowded are awarded priority and can access a larger property through the choice based lettings system. Homes for Bolton has reviewed its Allocations & Lettings Policy in light of Welfare orm changes and changed the criteria to focus on high needs priority on Welfare orm impacted tenants. BH has reviewed how it allocates in line with the Allocations & Lettings policy in view of Welfare orm impacts. BH now carries out affordability checks on new tenants in order to minimise under occupation and reduce financial stress to new tenants. Tenants who under occupy their current home are supported to the Downsizing scheme operated by BH. The Moving Options Officer will support tenants impacted by Welfare orm to downsize their home. The scheme is also open to all tenant but only Welfare orm tenants would get high needs priority. This support provided by BH includes payment for reconnection of gas, electric and appliances, financial help with removals, rent overlap payments and decoration (offering decorating vouchers, dependent on property, up to a maximum of 250). BH downsized 204 tenants in 2013/14 with focus mainly on those tenants impacted by the Bedroom Tax Published policies shall include how they have made use of common housing registers, common Allocations policies and local letting policies. The Tenancy Policy and Allocations & Lettings Policy set out how social rented properties available to let within the district are offered to customers and allocated. These policies are reviewed every three years with our Customer Committee and made available on the BH website they have been reviewed following the introduction of Welfare orm They shall clearly set out, and be able to give reasons for, the criteria they use for excluding actual and potential tenants from consideration for Allocations s, mobility or mutual exchange schemes. The Allocations & Lettings Policy sets out the criteria for offering a property. BH always writes to inform tenants and potential tenants they have been excluded from consideration giving the reason why and confirming they have the right to appeal and how to do this. Advocates, e.g. the Citizens Advice Bureau can do this on behalf of actual/potential tenants. The Downsizing Policy sets out clear criteria for officer and customers to assess who can apply for the scheme. This criteria includes reference to tenancy breaches e.g. arrears and is flexible to allow movement if arrears under 300 and the tenant is engaging with services to repay the arrears. 1.4 Develop and deliver Allocations s processes in a way which supports their effective use by the full range of actual and potential tenants, including those with support needs, those who do not speak English as a first language and others who have difficulties with written English. Bolton Council and BH have Equality and Diversity Strategies and action plans and all staff receive diversity training to ensure we treat customers fairly. Equality Analyses, identifying specific needs of protected characteristics are also completed for customer facing services every 3-4 years. BH completed an EA on the allocation process in January The Sustainment & Support Service assists tenants through the Allocations s process and in their new tenancy by identifying what support is required pre-tenancy and providing that support post sign up via the team, Successful Tenancy Planning ( STeP) and Housing Support Officers. 1.5 Minimise the time that properties are empty between each letting. When doing this, they shall take into account the circumstances of the tenants who have been offered the properties. Specialist support staff are available for home visits if required and they contact all vulnerable tenants to offer assistance post sign up. BH has processes in place to monitor progress on empty (void) properties. This is carried out by joint working between our Relet Team and the Technical Services Team. Local targets are set with staff and approved by the Tenant Committee to reduce relet times of 28 days and void targets, currently 300 across the organisation. Page 2 of 7

3 National s Compliance Tenancy In light of Welfare orm, BH has reviewed Allocations s and has introduced guidelines for staff to follow when allocating properties to minimise under occupancy in our properties Record all lettings and sales as required by the Continuous Recording of Lettings (CORE) system. Provide tenants wishing to move with access to clear and relevant advice about their housing options. BH staff complete CORE forms for all lettings and this is collected and monitored to ensure they are completed inline with government legislation. BH provide access to clear information and advice of their housing options via telephone and face to face at Ucan s and BH offices. The Allocations & Lettings Policy available on website also provides information on options available.. The Complex Families and Interventions Team assist vulnerable tenants through the Allocations s process. Staff are available for home visits if required and they contact all vulnerable tenants to offer assistance. BH has a dedicated Moving Options Officer who supports tenants impacted by Welfare orm review their housing options including downsizing to an empty property and/or exchanging via Homeswapper. This service supports tenants from registration to move and advises on the incentives on offer to encourage a move Subscribe to an internet based mutual exchange service (or pay the subscriptions of individual tenants who wish to exchange), allowing a tenant to register an interest in arranging a mutual exchange through the mutual exchange service without payment of a fee BH use the Homeswapper online Mutual Exchange register that is used by other BCH landlords. There are on average 1000 BH tenants registered on Home swapper and these applications are supported by a dedicated Moving Options Officer. BH provide an exchange incentive package up to 500 for Welfare orm impacted tenants who exchange, this includes a removal service. This exchange service is free to all BH tenants Subscribe to an internet based mutual exchange service (or pay the subscriptions of individual tenants who wish to exchange), allowing the tenant to enter their current property details and the tenant s requirements for the mutual exchange property they hope to obtain Tenants can access the exchange register direct and when verified will be allowed to complete the application and upload photos for their live exchange application. For those tenants who need support registering the Moving Options Officer will provide support, this including uploading photos for the tenant and update them on the matches. The Moving Options Officer will also offer an estate agent viewing service for those tenants who do not feel confident showing a potential exchanger around their home Subscribe to an internet based mutual exchange service (or pay the subscriptions of individual tenants who wish to exchange), allowing the tenant to be provided with the property details of those properties where a match occurs The Homeswapper service has a built in matching system that notifies tenants of any potential matches by and by text. There is also a report available which tenants can run to find current property matches. The tenant can set criteria for the match e.g. area. For those tenants who need support finding matches the Moving Options Officer can support Ensure the provider of the internet based mutual exchange service to which they subscribe is a signatory to an agreement, such as HomeSwap Direct, under which tenants can access matches across all (or the greatest practicable number of) internet based mutual exchange services. Take reasonable steps to publicise the availability of any mutual exchange service(s) to which it subscribes to its tenants. BH use the Homeswapper online Mutual Exchange register that is a national system with over 300,000 homes registered and 860+ landlords. 60,000 homes nationally have been swapped using Homeswapper The Homeswapper Mutual Exchange Service has been advertised widely to BH tenants in both the tenant magazine Door to Door and via a link on the BH website. The scheme has been promoted on Bolton FM radio station, via local community UCAN s and workshops. In addition ad hoc events have been used to encourage exchanging - speed dating events at UCANS. Marketing material including posters, display boards and leaflets are available for tenants in all BH offices. Page 3 of 7

4 National s Compliance Tenancy 1.11 Provide reasonable support in using the service to tenants who do not have access to the internet. For tenants with no internet access Homeswapper is available via the internet at local UCAN s and at all local housing offices with Wi-Fi guest access. The Moving Options Officer also use 3 G Tablets with internet access and provides home visits to register tenants, this service includes supporting the tenant to register, take and upload property photos. 2.R 2.1 Offer tenancies or terms of occupation, which are compatible with the purpose of the accommodation, the needs of individual households, the sustainability of the community, and the efficient use of their housing stock. BH s Tenancy Agreement is a legal agreement between the tenant and BH. It sets out both the tenants and BH s rights and responsibilities. The types of Tenancy Agreement are: Assured Shorthold - Starter Tenancies Assured Non-Shorthold for new tenants to BH Assured Non-Shorthold (preserved rights) for those who were tenants prior to transfer BH s Tenancy Policy is available on the BH website and outlines the range of tenancy types used by BH. 2.R Meet all statutory and legal requirements in relation to the form and use of tenancy agreements or terms of occupation. policies, which outline their approach to tenancy management, including interventions to sustain tenancies and prevent unnecessary evictions, and tackling tenancy fraud, and set out the types of tenancy they will grant. In addition, BH promotes the Mutual Exchange and Transfers Service to make best use of housing stock. A new tenancy agreement is in place after consultation with tenants to ensure that tenants rights are protected. Details of all Tenancy Agreement types are All new tenants are given the Tenancy Agreement at sign up. The Tenancy Policy and Allocations & Lettings Policy set out how social rented properties available to let within the district are offered to customers and allocated. The policies are reviewed every three years with our Tenant Committee and made available on the BH website they have been reviewed following the introduction of Welfare orm. Tenancy and Housing Fraud is tackled by a Specialist Enforcement Team who have been trained in fraud and have access to data sharing tools (Who s Home and NAFN Database). In 2013/14 over 35 homes were returned to stock for letting as a result of fraud case action. Fraud actions and property returned to stock is a KPI reported to Tenant Committee each quarter. This is separate from property returned to stock that has been abandoned which is a separate KPI policies, which outline where they grant tenancies for a fixed term, the length of those terms. BH s Tenancy Agreement is a legal agreement between the tenant and BH. It sets out both the tenants and BH s rights and responsibilities. The types of Tenancy Agreement are: Assured Shorthold - Starter Tenancies Assured Non-Shorthold for new tenants to BH Assured Non-Shorthold (preserved rights) for those who were tenants prior to transfer policies, which outline the circumstances in which they will grant tenancies of a particular type. policies which outline any exceptional circumstances in which they will grant fixed term tenancies for a term of less than five years in general needs housing following any probationary period policies, which outline the circumstances in which they may or may not grant another tenancy on the expiry of the fixed term, in the same property or in a different property. Page 4 of 7

5 National s Compliance Tenancy policies which outline the way in which a tenant or prospective tenant may appeal against or complain about the length of fixed term tenancy offered and the type of tenancy offered, and against a decision not to grant another tenancy on the expiry of the fixed term policies which outline their policy on taking into account the needs of those households who are vulnerable by reason of age, disability or illness, and households with children, including through the provision of tenancies which provide a reasonable degree of stability. The Allocations & Lettings Policy outlines how housing eligibility needs and any relevant change of circumstances when assessing the most appropriate band for the tenant to be placed in. The policy also provides information on circumstances in which High/Urgent Needs may be awarded. The Registration Form completed at the point of registration ask for information of the household including disability, number of children. Applicants can also indicate whether they need assistance in finding out about homes available for rent and how to express interest when they are advertised. Family Intervention Tenancies may be provided to tenants at risk of eviction from social housing due to anti-social behavior or for applicants who would otherwise be deemed unsuitable to be a tenants for such behavior. BH carry out Equality Analysis of all tenant facing polices with officers and tenant groups. By completing an Equality Analysis, BH are ensuring all aspects of equality are considered and no tenant groups are disadvantaged. Through networking with other organisations and agencies such as the Probation Service and Social Services, BH works together to develop support plans for potential tenants who require re housing policies which outline the advice and assistance they will give to tenants on finding alternative accommodation in the event that they decide not to grant another tenancy. All new tenancies are starter tenancies and BH send letters within 11 months to tenants who are on a starter tenancy, stating either that they propose to grant another tenancy on the expiry of the existing fixed term or that they propose to end the tenancy. In these cases BH would sign post to other agencies The Tenancy Policy is being reviewed to include a section which outlines the advice and assistance BH will give to tenants on finding alternative accommodation in the event that BH decide not to grant another tenancy. The revised policy will be published on the BH website policies which outline their policy on granting discretionary succession rights, taking account of the needs of vulnerable household members. BH publish details of the probationary tenancies in the Tenants handbook, on BH website, in the Tenancy agreement and is explained on sign up to new tenants, BH refer to them as starter tenancies. BH has a Succession Policy which takes the succession rights of those who are vulnerable into account, by ensuring they have access to information regarding their rights to succession if appropriate. The Succession Policy is Must grant general needs tenants a periodic secure or assured (excluding periodic assured shorthold) tenancy, or a tenancy for a minimum fixed term of five years, or exceptionally, a tenancy for a minimum fixed term of no less than two years, in addition to any probationary tenancy period. Before a fixed term tenancy ends, registered providers shall provide notice in writing to the tenant stating either that they propose to grant another tenancy on the expiry of the existing fixed term or that they propose to end the tenancy. BH has decided not to use fixed term tenancies on affordable homes. Our Assured Shorthold Starter Tenancies, Assured Non-Shorthold and Assured Shorthold (preserved rights) tenancy agreements have been approved by Legal Services and meet all legal requirements as set out in BH s Tenancy Agreement. BH send letters within 11 months to tenants who are on a starter tenancy, stating either that they propose to grant another tenancy on the expiry of the existing fixed term or that they propose to end the tenancy. The Starter Tenancies automatically becomes an Assured Non-Shorthold tenancy after 12 months unless BH has taken action to end the tenancy. Page 5 of 7

6 National s Compliance Tenancy BH provides a fully effective Tenancy Sustainment and Support Service to our tenants through the active delivery of highly planned and directed housing advice, assistance, and support. We aim to promote success for tenants with their tenancy and give them a platform to address other challenging issues and circumstances within their lives Where registered providers use probationary tenancies, these shall be for a maximum of 12 months, or a maximum of 18 months where reason for extending the probationary period have been given and where the tenant has the opportunity to request a review. Where registered providers choose to let homes on fixed term tenancies (including under Affordable Rent terms), they shall offer reasonable advice and assistance to those tenants where that tenancy ends. BH have probationary tenancies referred to as Starter Tenancies, details are available for tenants in the Tenants handbook available on the BH website, in the Tenancy Policy and is explained to tenants at sign up. The Starter Tenancies automatically becomes an Assured Non-Shorthold tenancy after 12 months unless BH has taken action to end the tenancy 2.6 Make sure that the home continues to be occupied by the tenant they let the home to in accordance with the requirements of the relevant tenancy agreement, for the duration of the tenancy, allowing for regulatory requirements about participation in mutual exchange schemes. to BH 2.7 Develop and provide services that will support tenants to maintain their tenancy and prevent unnecessary evictions. BH provided the following support services to tenants: The Preventative & Enabling team Tenancy Sustainment Service to help people maintain their tenancies Family Intervention team Welfare to work support programme we are winding this project down and it will due to close in August Specialist support and intensive housing management given to tenants in sheltered schemes. Activities Coordinator in post for sheltered schemes and older persons accommodation Special Sustainment & Support teams Robust training package for all sustainment and support staff covering safeguarding substance misuse, Dementia, mental health, dealing with tenants in distress, support planning etc New income management processes in place which ensures interventions by the sustainment and support services to prevent legal actions being taken against them. New IT system being developed to case manage sustainment and support cases effectively BH s tailored support packages are provided to approx. 600 vulnerable tenants. BH has also reviewed how homes are allocated to new tenants to minimize the risk of bedroom tax and to make best use of our stock for potential tenants. 2.8 Grant those who were social housing tenants on the day on which section 154 of the Localism Act 2011 comes into force, and have remained social housing tenants since that date, a tenancy with no less security where they choose to move to another social rented home, whether with the same or another landlord. (This requirement does not apply where tenants choose to move to accommodation let on Affordable Rent terms). BH will ensure that all tenants are aware of their full range of rights and responsibilities, including any rights we committed to preserve at transfer, and what they can expect from us. Information is provided in a variety of ways to suit tenant s needs, including the Tenancy Agreement, the Tenants Handbook all available on our website. At transfer all BH tenants where advised of there preserved rights in the Offer Document which explained tenants would retained the same rights they had prior to transfer. Page 6 of 7

7 National s Compliance Tenancy 2.9 Grant tenants who have been moved into alternative accommodation during any redevelopment or other works a tenancy with no less security of tenure on their return to settled accommodation. BH offer alternative accommodation to tenants during redevelopment or other works that call for the tenant to move out. The process will not incur any expenditure for the tenant. Tenants who are moved on a decant during redevelopment or other works are given no less tenancy tenure from their current status. BH work to a Decant Procedure and is currently reviewing the Decant Policy, consultation is planned with Tenant Committee by October Page 7 of 7

Tenancy Policy Introduction Legal Framework Purpose Principles Policy Statement Tenancy Statement...

Tenancy Policy Introduction Legal Framework Purpose Principles Policy Statement Tenancy Statement... 1 Tenancy Policy January 2014 Table of Contents Tenancy Policy... 1 Introduction... 2 Legal Framework... 2 Purpose... 3 Principles... 3 Policy Statement... 4 Tenancy Statement... 4 Tenancy Types... 5 Assured

More information

CONTROLLING AUTHORITY: Head of Housing & Community Services. DATE: August AMENDED: Changes to Starter Tenancies.

CONTROLLING AUTHORITY: Head of Housing & Community Services. DATE: August AMENDED: Changes to Starter Tenancies. TENANCY POLICY CONTROLLING AUTHORITY: Head of Housing & Community Services ISSUE NO: 3 STATUS: LIVE DATE: August 2014 AMENDED: Changes to Starter Tenancies 1 Index 1.0 Purpose of the Policy 2.0 Tenancy

More information

TENURE POLICY. 1.2 The Policy sets out the type of tenancy agreement we will offer when letting our properties for the following tenures.

TENURE POLICY. 1.2 The Policy sets out the type of tenancy agreement we will offer when letting our properties for the following tenures. Part of the Trust s Tenancy Management Framework Level 1 policy approval TENURE POLICY 1. Introduction 1.1 The Vale of Aylesbury Housing Trust (the Trust) is a Registered Provider of homes. In accordance

More information

Wandsworth Borough Council. Tenancy and Rent Strategy

Wandsworth Borough Council. Tenancy and Rent Strategy APPENDIX 1 TO PAPER NO. 19-08 Wandsworth Borough Council Tenancy and Rent Strategy CONTENTS Page Introduction 2 Tenancies for applicants who were not already social housing tenants as at 1st April 2012

More information

Paradigm Housing Group Tenure Policy

Paradigm Housing Group Tenure Policy Paradigm Housing Group Tenure Policy April 2017 Policy Title Tenure Policy Policy statement Objective Background As a Private Registered Provider of homes, Paradigm is committed to letting our properties

More information

Cross Keys Homes Tenancy Policy

Cross Keys Homes Tenancy Policy Cross Keys Homes Tenancy Policy 1 1. Introduction.. pg. 3 2. Statement of intent. pg. 3 3. Policy aims and objectives... pg. 3 4. Tenancy Types pg. 3-5 5. Mutual Exchange.. pg. 5 6. Succession pg. 5 7.

More information

Allocations and Lettings Policy

Allocations and Lettings Policy Date approved TBC Date of Next Review May 2016 Date of Last Review May 2015 Review Frequency Annually Type of document Policy Owner Name Jenny Spoor, Group Head of Neighbourhoods Job Title Approved by

More information

SSHA Tenancy Policy. Page: 1 of 7

SSHA Tenancy Policy. Page: 1 of 7 POLICY 1. Overall Policy Statement 1.1 South Staffordshire Housing Association (SSHA) will work with all customers to develop and maintain sustainable communities and sees a range of tenancy products and

More information

Tenure and Tenancy management. Issue 07 Board approved: February Responsibility: Operations/C&SH Review Date: February 2019

Tenure and Tenancy management. Issue 07 Board approved: February Responsibility: Operations/C&SH Review Date: February 2019 Operational Manual Tenure and Tenancy management Corporate Policy Issue 07 Board approved: February 2017 Responsibility: Operations/C&SH Review Date: February 2019 1.0 Introduction 1.1 Hightown provides

More information

GreenSquare Tenancy Policy

GreenSquare Tenancy Policy Date Approved November 2012 Date of Next Review November 2014 Policy owner(s) Heads of Neighbourhoods 1. Scope This policy applies to customers of Oxford Citizens H A, Oxbode H A, GreenSquare Community

More information

POLICY: LETTINGS. 1.0 Introduction. 2.0 Background Legislation. 3.0 Definitions. 4.0 Objectives

POLICY: LETTINGS. 1.0 Introduction. 2.0 Background Legislation. 3.0 Definitions. 4.0 Objectives POLICY: LETTINGS 1.0 Introduction 1.1 Thames Valley Housing (TVH) supports Local Authorities (LAs) with their strategic housing functions and their duties to meet identified local housing needs. 1.2 We

More information

Tenancy Policy. 1 Introduction. 12 September Executive Management Team Approval Date: Review date: September 2018

Tenancy Policy. 1 Introduction. 12 September Executive Management Team Approval Date: Review date: September 2018 Tenancy Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 12 September 2017 Review date: September 2018 1 Introduction 1.1 1.2 This Policy sets out how One Vision Housing

More information

3.1 A Notice to Quit (NTQ) is a legal instrument to end a tenancy that can be provided by a tenant or a landlord to terminate the tenancy.

3.1 A Notice to Quit (NTQ) is a legal instrument to end a tenancy that can be provided by a tenant or a landlord to terminate the tenancy. Tenancy Policy 1. Scope 1.1 This policy outlines our approach to issuing, reviewing and terminating tenancies and licences for all rented properties across the Peabody Group. This does not include agency

More information

Document control. Supercedes (Version & Date) Version 2 February 2017

Document control. Supercedes (Version & Date) Version 2 February 2017 Tenancy Policy Document control Document Reference / Version Number Version 3 November 2017 Title of Document Authors Name(s) Angela Havens Authors Job Title(s) Head of Income & Customer Support Directorate(s)

More information

Tenancy Policy Dale & Valley Homes Durham City Homes and East Durham Homes

Tenancy Policy Dale & Valley Homes Durham City Homes and East Durham Homes Tenancy Policy Dale & Valley Homes Durham City Homes and East Durham Homes Version Author Date Review date Comments/amendments This policy outlines the way in which County Durham Housing Group and the

More information

Supporting documents; Devon Home Choice policy and procedures, Rentplus lettings process and criteria

Supporting documents; Devon Home Choice policy and procedures, Rentplus lettings process and criteria Section; Housing Policy name; Lettings Policy Executive responsible; Housing Manager Review by; Housing Manager Tenant review: Yes Type of review; Exception Authority to amend; Board Frequency of review;

More information

Mutual Exchange Policy

Mutual Exchange Policy Page 1 of 7 1.0 Introduction Mutual Exchange Policy 1.1 Coastline is committed to offering mobility opportunities to its customers who wish to move. Mutual exchanges provide them with an opportunity to

More information

POLICY: FIXED-TERM TENANCIES. 1.0 Introduction. 2.0 Aims and Objectives. 3.0 Policy Statement. 4.0 Background Legislation & Legal Framework

POLICY: FIXED-TERM TENANCIES. 1.0 Introduction. 2.0 Aims and Objectives. 3.0 Policy Statement. 4.0 Background Legislation & Legal Framework POLICY: FIXED-TERM TENANCIES 1.0 Introduction 1.1 The Localism Act 2011 introduced new flexibilities for registered providers (RPs) to offer social housing tenancies for a fixed-term. The new flexibilities

More information

Mutual Exchanges Policy

Mutual Exchanges Policy Mutual Exchanges Policy December 2017 Website 1 1.0 Introduction 1.1 CHS Group is committed to offering mobility opportunities to its tenants who wish to move. Mutual exchanges provide them with an opportunity

More information

SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY

SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY INTRODUCTION This policy was reviewed following the introduction of Choice Based Lettings for the North Yorkshire Sub-Regional area. In light

More information

Lettings and Tenancy. Date: February 2015 Version: 1. Document Reference: Document Owner: Annette Morrison. See also: Date last reviewed: June 2014

Lettings and Tenancy. Date: February 2015 Version: 1. Document Reference: Document Owner: Annette Morrison. See also: Date last reviewed: June 2014 Lettings and Tenancy Date: February 2015 Version: 1 Document Reference: Document Owner: Annette Morrison See also: Date last reviewed: June 2014 Date due for next review: February 2017 1. Purpose To ensure

More information

December 2017 Website. Lettings Policy (General Needs Housing)

December 2017 Website. Lettings Policy (General Needs Housing) December 2017 Website Lettings Policy (General Needs Housing) 1. Introduction CHS GROUP (CHS) is a charitable Housing Association which has a duty to ensure its homes are allocated to people in housing

More information

End of fixed term tenancy policy

End of fixed term tenancy policy End of fixed term tenancy policy This policy replaces the related clauses of the Tenancy Policies of Circle 33 and Affinity Sutton Homes (AS) and the AS Fixed Term Tenancy Management Procedure. 1. Purpose

More information

5.0 The circumstances in which tenancies of a particular type will be granted and the length of those terms

5.0 The circumstances in which tenancies of a particular type will be granted and the length of those terms Tenancy policy Table of contents 1.0 Purpose of the tenancy policy 2.0 Background and scope of the tenancy policy 3.0 The kind of tenancies that will be granted 4.0 Issuing a flexible (secure) tenancy

More information

KATHERINE S HOUSE, DUNSTABLE STREET, AMPTHILL, BEDS, MK45 2JP TEL: FAX: (01525)

KATHERINE S HOUSE, DUNSTABLE STREET, AMPTHILL, BEDS, MK45 2JP TEL: FAX: (01525) MOVING TENANCY POLICY KATHERINE S HOUSE, DUNSTABLE STREET, AMPTHILL, BEDS, MK45 2JP TEL: 0300 123 5544 FAX: (01525) 403682 E-mail: enquiry@aragon-housing.co.uk INTRODUCTION All registered providers are

More information

Tenancy Policy March 2016

Tenancy Policy March 2016 Tenancy Policy March 2016 0. DOCUMENT CONTROL 0.1 SUMMARY This policy provides a summary of the types of tenancy which Golden Gates Housing Trust may use, how changes to a tenancy may occur during the

More information

ALLOCATIONS & TENANCY POLICY

ALLOCATIONS & TENANCY POLICY HS 035 HAVEBURY HOUSING PARTNERSHIP POLICY ALLOCATIONS & TENANCY POLICY Controlling Authority Director of Operations Policy Number HS035 Status Approved Date July 2016 Review Date July 2019 Amended April

More information

Southend-on-Sea Borough Council. Tenancy Policy

Southend-on-Sea Borough Council. Tenancy Policy Southend-on-Sea Borough Council Tenancy Policy 2013-18 Tenancy Policy Contents Page No. 1. Introduction 3 2. Strategic Context 3 3. Policy Aims 3 4. The types of tenancies we offer 4 5. Flexible tenancy

More information

APPENDIX A DRAFT. Under-occupation Policy

APPENDIX A DRAFT. Under-occupation Policy APPENDIX A DRAFT Under-occupation Policy Published: August 2013 1 1 EXECUTIVE SUMMARY 1.1 The introduction of the Welfare Reform Act 2012 has led to cuts in the amount of housing benefit people receive

More information

Supporting documents; DHC publications & HomeSwapper publications. Health & safety; Breach of this policy unlikely to have direct impact on H&S

Supporting documents; DHC publications & HomeSwapper publications. Health & safety; Breach of this policy unlikely to have direct impact on H&S Section; Housing Policy name; Lettings Policy Executive responsible; Housing Manager Review by; Housing Manager Tenant review: Not yet Type of review; Exception Authority to amend; Board Frequency of review;

More information

3.1.b Helping local authorities to meet their strategic housing goals. 3.1.d Providing clear information for customers about options / choices

3.1.b Helping local authorities to meet their strategic housing goals. 3.1.d Providing clear information for customers about options / choices Tenancy Policy 1 Introduction 1.1 This policy sets out a framework under which Notting Hill Housing Trust will let and manage homes following the introduction of the affordable rent product 2 Background

More information

Tenancy Policy. Document control

Tenancy Policy. Document control Tenancy Policy Document control 2018 2021 Policy approval April 2018 EDT Updating Tenancy Policy 2017-2018 Next review date April 2021 Author Neighbourhoods & Income Business Manager Responsible Executive/

More information

Tenancy Policy. Director of Operations. Homes and Neighbourhoods. 26 March Page 1 of 10

Tenancy Policy. Director of Operations. Homes and Neighbourhoods. 26 March Page 1 of 10 Tenancy Policy Lead Director Director of Operations EMT Review Pol Ref No POL 19 Committee Review Homes and Neighbourhoods Board Approval 26 March 2018 Review Date March 2021 Page 1 of 10 Page 2 of 10

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy Author I Jekyll Job Title Operations Director Approved by / Date Operations Committee October 2012 Approved by Challenge Group / Date October 2012 Review Date October 2016 Cross

More information

Tenancy Transfer, Succession and Mutual Exchanges Policy

Tenancy Transfer, Succession and Mutual Exchanges Policy Tenancy Transfer, Succession and Mutual Exchanges Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team May 2018 Review date: May 2019 1 Introduction 1.1 1.2 One Vision Housing

More information

Lodger and sub-letting policy

Lodger and sub-letting policy Lodger and sub-letting policy Date: Author: 1 st July 2015 Sue Wilson for you for your community not for profit TWO RIVERS HOUSING Lodger and Sub-letting Policy 1.0 Introduction 1.1 Two Rivers Housing

More information

1.4 The policy applies to all landlord organisations in the Group.

1.4 The policy applies to all landlord organisations in the Group. POLICY Voluntary Right to Buy Date Adopted July 2018 Date of Next Review March 2020 or sooner if required Version 1.0 Responsible Body Homes Board Responsible Officer Company Secretary &Head of Legal Services

More information

Royal Borough of Kensington and Chelsea. Tenancy Policy

Royal Borough of Kensington and Chelsea. Tenancy Policy Royal Borough of Kensington and Chelsea Tenancy Policy 1. Purpose 1.1 The purpose of this policy is to detail how the Royal Borough of Kensington and Chelsea (the Council) will issue tenancies to the social

More information

1.3 The grant of a new tenancy normally follows the allocation of a home by SCH through the Solihull Home Options ( SHO ) scheme.

1.3 The grant of a new tenancy normally follows the allocation of a home by SCH through the Solihull Home Options ( SHO ) scheme. Tenancy Policy 1.0 Purpose of the tenancy policy 1.1 This Policy sets out the types of tenancies, which will be granted to new tenants of Council owned homes from 7 th April 2014. It does not affect those

More information

Tenancy Strategy

Tenancy Strategy Tenancy Strategy 2018 2021 Glossary Affordability Housing and Planning Act 2016 Housing Strategy Housing Needs Assessment Local Housing Allowance Localism Act 2011 Social Rents St Leger Homes of Doncaster

More information

Tenancy policy. for you for your community not for profit. Date: 27 th August Sue Wilson. Author:

Tenancy policy. for you for your community not for profit. Date: 27 th August Sue Wilson. Author: Tenancy policy Date: Author: 27 th August 2015 Sue Wilson for you for your community not for profit TWO RIVERS HOUSING Tenancy Policy 1.0 Introduction 1.1 The Homes and Communities Agency (HCA) took responsibility

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy 1. Scope and Purpose 1.1. Clarion Housing wishes to support resident s who need to move to and to provide a level of choice about where they live. This policy sets out Clarion Housing

More information

Tenure Policy. 1.0 Purpose. 2.0 Impact Housing s commitment. 3.0 Linked Documents

Tenure Policy. 1.0 Purpose. 2.0 Impact Housing s commitment. 3.0 Linked Documents Tenure Policy 1.0 Purpose This policy sets out the types of tenure which may be offered to tenants and residents and the circumstances under which each will be used. The particular tenures offered and

More information

Allocations policy Social rented homes

Allocations policy Social rented homes Allocations policy Social rented homes Version 5 September 2012 Registered address: Triathlon Homes LLP, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Responsible officer: Author: Approved by:

More information

LETTINGS POLICY. Plus Dane Housing Page 1 of 10

LETTINGS POLICY. Plus Dane Housing Page 1 of 10 Table of Contents 1. Our Approach... 2 1.1 Choice Based Lettings... 2 1.2 Alternative Marketing Routes... 3 1.3 Management Moves... 3 1.4 Sensitive Lets... 4 1.5 Local Letting Schemes... 4 1.6 Medical

More information

Starter Tenancy Policy

Starter Tenancy Policy Starter Tenancy Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 12 September 2017 Review date: September 2018 1 Introduction 1.1 1.2 1.3 One Vision Housing (OVH) uses

More information

ALLOCATIONS & LETTINGS POLICY

ALLOCATIONS & LETTINGS POLICY ALLOCATIONS & LETTINGS POLICY 1 Introduction 1.1 CHISEL is a registered housing association dedicated to the development and support of housing co-ops and to a high level of tenant participation in the

More information

Assignment, Mutual Exchange and Succession Policy

Assignment, Mutual Exchange and Succession Policy Assignment, Mutual Exchange and Succession Policy Date submitted to the Board: February 2013 Policy to take effect from: February 2013 To be reviewed: February 2016 Version No. 4.1 Introduction This policy

More information

This policy replaces the Tenancy Policy of all Circle registered providers and Affinity Sutton Homes.

This policy replaces the Tenancy Policy of all Circle registered providers and Affinity Sutton Homes. Tenancy Policy This policy replaces the Tenancy Policy of all Circle registered providers and Affinity Sutton Homes. 1. Purpose and Scope This policy sets out for customers, staff and local authorities

More information

Allocations Policy. Purpose and scope

Allocations Policy. Purpose and scope Allocations Policy Purpose and scope The purpose of this policy is to set out how we allocate our social and affordable rented homes. We offer homes to people who fall within our charitable aims and whose

More information

Briefing. Regulatory Framework from 1 April Neighbourhoods. Tel: Date: April 2012 NS.RE.2012.BR.

Briefing. Regulatory Framework from 1 April Neighbourhoods. Tel: Date: April 2012 NS.RE.2012.BR. Briefing Regulatory Framework from 1 April 2012 Contact: Team: John Bryant Neighbourhoods Tel: 020 7067 1082 Email: john.bryant@housing.org.uk Date: April 2012 Ref: NS.RE.2012.BR.08 Registered office address

More information

Starter Tenancy Policy

Starter Tenancy Policy Neighbourhood Services Policies & Procedures Starter Tenancy Policy 1 Purpose of Policy 1.1 Watford Community Housing is committed to building strong, friendly and sustainable communities. 1.2 1.3 A part

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy Version 1.7 Date of Last Update: 14/12/15 1 Version Control Note: minor updates increase version number by 0.1, major updates increase version number by 1.0. Version Date of Sections

More information

HAVEBURY HOUSING PARTNERSHIP

HAVEBURY HOUSING PARTNERSHIP HS0025 HAVEBURY HOUSING PARTNERSHIP POLICY HOME PURCHASE POLICY Controlling Authority Director of Resources Policy Number HS025 Issue No. 3 Status Final Date November 2013 Review date November 2016 Equality

More information

Intensive Tenancy Management Policy. Policy to take effect from: August To be reviewed: August Version No. 5.0

Intensive Tenancy Management Policy. Policy to take effect from: August To be reviewed: August Version No. 5.0 Intensive Tenancy Management Policy Date submitted to Operations Committee: 21 st August 2009 Policy to take effect from: August 2009 To be reviewed: August 2012 Version No. 5.0 Introduction In many respects

More information

ORBIT VOLUNTARY RIGHT TO BUY POLICY

ORBIT VOLUNTARY RIGHT TO BUY POLICY Document Title Version Final v1.0 Release Date August 2018 Review Date August 2020 Extension Reason(s) Extension date approved Approver details Document Type Sponsor Author Voluntary Right to Buy Policy

More information

MAGNA HOUSING GROUP TENANCY POLICY

MAGNA HOUSING GROUP TENANCY POLICY 1. Introduction Version: 1 Approved by MHGL Board: 19/09/13 Effective: 07/04/14 Author: Elaine Crooke Equality Impact Assessment undertaken: 00/00/00 Total no of pages: 5 MAGNA HOUSING GROUP TENANCY POLICY

More information

homes for rent how to apply for a home

homes for rent how to apply for a home homes for rent how to apply for a home Please note that our Plus Dane customer contact telephone numbers refered to throughout this leaflet have now changed to: 0800 169 2988 [free from most UK landline

More information

H 19. Sustainability Policy. April 2017 April 2020

H 19. Sustainability Policy. April 2017 April 2020 H 19 Sustainability Policy Date of Approval Review due April April 2017 April 2020 Contents 1. Introduction Purpose of the Policy 2. Key Policy Issues 3. Tenancy Sustainability Policy 4. Aims and Objectives

More information

Tenancy reform. - getting it right. CIH Housing Law Update. Graham Cooper, Associate Director Head of Housing Law. presentation by

Tenancy reform. - getting it right. CIH Housing Law Update. Graham Cooper, Associate Director Head of Housing Law. presentation by Tenancy reform - getting it right CIH Housing Law Update presentation by Graham Cooper, Associate Director Head of Housing Law February 2014 Graham Cooper Associate Director Head of Housing Law T : 01733

More information

Relevant business manager.

Relevant business manager. Succession Policy Summary: This policy sets how we deal claims for succession following the death of a tenant. Tenants have a range of statutory and contractual succession rights which vary according to

More information

Mutual Exchange for Lifetime Tenants

Mutual Exchange for Lifetime Tenants Mutual Exchange for Lifetime Tenants By acting with a business head and social heart, together we achieve our mission to enhance life chances by helping people to fulfil their potential and live better,

More information

Housing Decisions Panel Policy 08/03/2017

Housing Decisions Panel Policy 08/03/2017 Housing Decisions Panel Policy 08/03/2017 Housing Decisions Panel Policy Author: SDV Authorised by: ELT Owned by Housing Ops/Housing (Team/Dept): Demand Issue No: 2.0 Effective from: 8/3/17 Next Review

More information

Qualification Snapshot CIH Level 3 Certificate in Housing Services (QCF)

Qualification Snapshot CIH Level 3 Certificate in Housing Services (QCF) Qualification Snapshot CIH Certificate in Housing Services (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is the leading

More information

Updated July Housing Allocation Scheme

Updated July Housing Allocation Scheme Updated July 2011 Housing Allocation Scheme H2 If you would like this information in large print, Braille or another language, please contact 01702 318111. Contents Page 1 Introduction... 4 1.1 Background...

More information

Housing Programme (Level 3) CIH L3 Housing Certificate NVQ L3 in Housing Functional Skills (L2 English and Maths) Information.

Housing Programme (Level 3) CIH L3 Housing Certificate NVQ L3 in Housing Functional Skills (L2 English and Maths) Information. Information Housing Programme (Level 3) CIH L3 Housing Certificate NVQ L3 in Housing Functional Skills (L2 English and Maths) An Introduction Contents Housing Programme: Level 3... 4 Introduction... 4

More information

SAXON WEALD. 2.1 Termination ending a tenancy in accordance with legal requirements.

SAXON WEALD. 2.1 Termination ending a tenancy in accordance with legal requirements. SAXON WEALD PROPERTY OCCUPATION POLICY First Approved: June 2005 Author: Les Marjoram Last Revision: March 2018 Next Review: March 2021 1.0 Introduction and aim 1.1 The aim of this policy is to help Saxon

More information

Your Guide to. Your Tenancy Agreement

Your Guide to. Your Tenancy Agreement Introduction As a provider of social and affordable housing, Wythenshawe Community Housing Group has a number of statutory and regulatory obligations that it must carry out. The Group has a responsibility

More information

Joint Tenancies Policy

Joint Tenancies Policy Joint Tenancies Policy 2018 2021 Document control Policy approval April 2018 EDT Replacing/ updating Joint Tenancy Policy 2015-18 Next review date April 2021 Author Neighbourhoods & Income Business Manager

More information

This policy defines and establishes the type of tenancy or occupancy agreements offered by Selwood Housing Group.

This policy defines and establishes the type of tenancy or occupancy agreements offered by Selwood Housing Group. Tenancy policy Author: Richard Flavin Tel: 01225 715740 Email: r.flavin@selwoodhousing.com All policies are the responsibility of the leadership team to own, deliver, disseminate, monitor and review. PURPOSE

More information

Reference: SO/SRR/DW Approved: 4/4/17. Shared Ownership Staircasing Reverse Staircasing, and Remortgaging. Author: Deborah White Approved by:

Reference: SO/SRR/DW Approved: 4/4/17. Shared Ownership Staircasing Reverse Staircasing, and Remortgaging. Author: Deborah White Approved by: Shared Ownership Staircasing Policy Reference: SO/SRR/DW Approved: 4/4/17 Scope: Shared Ownership Staircasing Reverse Staircasing, and Remortgaging Related Policies: Shared Ownership Sales, Resales and

More information

Council and housing association housing

Council and housing association housing Factsheet 8 May 2010 Council and housing association housing About this factsheet This factsheet gives information about rented housing that may be available either from the council (local authority) or

More information

MUTUAL EXCHANGE AND ASSIGNMENT POLICY

MUTUAL EXCHANGE AND ASSIGNMENT POLICY APPENDIX B MUTUAL EXCHANGE AND ASSIGNMENT POLICY Draft / October 013 INDEX: Page No. 1. DEFINITIONS 1 Mutual Exchange Secure Tenants 1 1. IMPLICATIONS OF A MUTUAL EXCHANGE Secure and Assured Tenancies

More information

ROTHERHAM METROPOLITAN BOROUGH COUNCIL S STRATEGIC TENANCY POLICY,

ROTHERHAM METROPOLITAN BOROUGH COUNCIL S STRATEGIC TENANCY POLICY, ROTHERHAM METROPOLITAN BOROUGH COUNCIL S STRATEGIC TENANCY POLICY, 2013-2018 1 1 INTRODUCTION Page 3 2 BACKGROUND Page 3 3 STRATEGIC CONTEXT Page 4 3.1 National 3.2 Local 4 HOUSING IN ROTHERHAM Page 5

More information

Affinity Sutton Home Choice User Guide

Affinity Sutton Home Choice User Guide 1 Affinity Sutton Home Choice User Guide Contents 1. How the scheme works 2. Using Affinity Sutton Home Choice 3. Adverts 4. Registration 5. Verification 6. How to place a bid 7. The offer 8. Giving preference

More information

GOOD PRACTICE GUIDE JULY 2004 HOUSING ASSOCIATIONS AND MANAGING AGENTS

GOOD PRACTICE GUIDE JULY 2004 HOUSING ASSOCIATIONS AND MANAGING AGENTS GOOD PRACTICE GUIDE JULY 2004 HOUSING ASSOCIATIONS AND MANAGING AGENTS Performance assessment framework for housing associations working with managing agents ACKNOWLEDGEMENTS The Housing Corporation gratefully

More information

Tenants Handbook. Welcome to your new home. Understanding your tenancy

Tenants Handbook. Welcome to your new home. Understanding your tenancy Tenants Handbook This handbook has been put together to provide you with important information about your new home and your tenancy. Welcome to your new home Understanding your tenancy 0 00.00 1 5 9 0

More information

Meeting the Homes England Consumer Standards April 2018

Meeting the Homes England Consumer Standards April 2018 Meeting the Homes England Consumer Standards April 2018-1 - Introduction This report explains how we met the Homes England Consmer Standards for social housing in the year 2017/18. Who are Homes England?

More information

homes for rent how to apply for a home

homes for rent how to apply for a home homes for rent how to apply for a home Please note that our Plus Dane customer contact telephone numbers refered to throughout this leaflet have now changed to: 0800 169 2988 [free from most UK landline

More information

Key principles for Help-to-Rent projects. February 2017

Key principles for Help-to-Rent projects. February 2017 Key principles for Help-to-Rent projects February 2017 1 Crisis and the private rented sector Crisis is the national charity for single homeless people. We are dedicated to ending homelessness by delivering

More information

How to change your housing

How to change your housing How to change your housing Raven This leaflet tells you about looking for a new home. We ve split it into seven sections: 1. Transfers moving to another Raven property or another social landlord 2. Mutual

More information

STARTER TENANCY POLICY

STARTER TENANCY POLICY 1. BACKGROUND Manningham Housing Association (MHA) is a registered social housing provider. The Association provides general needs housing for rent and shared ownership. This policy describes how MHA will

More information

London Borough of Bromley. Housing Allocation Scheme Summary

London Borough of Bromley. Housing Allocation Scheme Summary London Borough of Bromley Housing Allocation Scheme 202 Summary This leaflet is a summary of Bromley Council s Housing Allocation Scheme. If you want further information or wish to see the Scheme in full

More information

Succession and Discretionary Tenancy Policy

Succession and Discretionary Tenancy Policy Date approved: 22 November 2016 Approved by: Parent Board 1. Introduction and Aims 1.1 This Policy outlines Southway Housing Trust s (the Trust s) approach to succession. 1.2 It relates to the following

More information

Local Lettings Plan. Pines Court, Bakers Corner and East Street Flats. North Dorset District Council. and. Spectrum Housing Group

Local Lettings Plan. Pines Court, Bakers Corner and East Street Flats. North Dorset District Council. and. Spectrum Housing Group Local Lettings Plan Pines Court, Bakers Corner and East Street Flats North Dorset District Council and Spectrum Housing Group Date: 4 th January 2016 V 1 Local Letting Plan Pines Court, East Street Flats

More information

If the Council offers you a property the offer letter will explain the type and length of the tenancy.

If the Council offers you a property the offer letter will explain the type and length of the tenancy. About your tenancy A new type of tenancy The 2011 Localism Act gave local authorities the right to grant flexible fixed term tenancies, instead of the lifetime tenancies they used to offer. The Royal Borough

More information

NUMBER: 07/04 DATE FIRST ISSUED: July 2004 DATE REVISED: N/A

NUMBER: 07/04 DATE FIRST ISSUED: July 2004 DATE REVISED: N/A NUMBER: 07/04 DATE FIRST ISSUED: July 2004 DATE REVISED: N/A Note: housing association is used as a generic term for registered social landlords. Corporation means Housing Corporation. TITLE: SUMMARY:

More information

Renting Homes (Wales) Act 2016 Overview of the Act and implications for the sector

Renting Homes (Wales) Act 2016 Overview of the Act and implications for the sector Renting Homes (Wales) Act 2016 Overview of the Act and implications for the sector The Renting Homes (Wales) Act 2016 was enacted in response to increased numbers of people currently accessing the rented

More information

Circle Housing Wherry

Circle Housing Wherry Circle Housing Wherry Allocations Policy Circle Housing Wherry offers greater opportunities for independent, affordable and secure living to people in housing need. 1 Scope 1.1 This policy applies to the

More information

Choice-Based Letting Guidance for Local Authorities

Choice-Based Letting Guidance for Local Authorities Choice-Based Letting Guidance for Local Authorities December 2016 Contents Page 1. What is Choice Based Lettings (CBL) 1 2. The Department s approach to CBL 1 3. Statutory Basis for Choice Based Letting

More information

PROPERTY POOL PLUS SUB REGIONAL CHOICE BASED LETTINGS ALLOCATIONS SCHEME

PROPERTY POOL PLUS SUB REGIONAL CHOICE BASED LETTINGS ALLOCATIONS SCHEME Final PROPERTY POOL PLUS SUB REGIONAL CHOICE BASED LETTINGS ALLOCATIONS SCHEME January 2011 1 CONTENTS CHAPTER 1 4 1.1 Introduction 4 1.2 Aims and principles of the sub regional scheme 5 1.3 Statement

More information

Clare County Council. Social Housing Allocation Scheme

Clare County Council. Social Housing Allocation Scheme Clare County Council Social Housing Allocation Scheme 2017 Clare County Council Comhairle Contae an Chlair Social Housing Allocation Scheme In accordance with section 22 of the Housing (Miscellaneous Provisions)

More information

POLICY: SUCCESSION. 1.0 Introduction. 2.0 Policy Statement. 3.0 Objectives. 4.0 Background Legislation

POLICY: SUCCESSION. 1.0 Introduction. 2.0 Policy Statement. 3.0 Objectives. 4.0 Background Legislation POLICY: SUCCESSION 1.0 Introduction 1.1 This policy sets out Thames Valley Housing s (TVH s) position regarding the rights of a relative to take over a tenancy on the death of a tenant. Succession is the

More information

Policy: FP022 Rent Accounting and Arrears

Policy: FP022 Rent Accounting and Arrears Policy: FP022 Rent Accounting and Arrears Trust Housing Association Limited Title of policy: Rent Accounting and Arrears Policy Date of adoption or last review: October 2013 Lead officer: Head of Financial

More information

Welfare Benefit Reform Strategy

Welfare Benefit Reform Strategy Welfare Benefit Reform Strategy The Association will continue to place a priority on income Strategic Aim: management, debt collection and managing Welfare Benefit Reform. Reference No: Date Of Issue:

More information

TENANCY SUSTAINMENT STRATEGY

TENANCY SUSTAINMENT STRATEGY LANGSTANE HOUSING ASSOCIATION TENANCY SUSTAINMENT STRATEGY 2017-2020 C:\Users\ayesha.reid\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\GSBPYVBK\Tenancy Sustainment Strategy

More information

Allocations Policy April 2018

Allocations Policy April 2018 Allocations Policy April 2018 Chapter 1 - Introduction... 2 Chapter 2 - Reasonable Preference... 4 Chapter 3 - Who qualifies for housing?... 5 Chapter 4 - How the housing register operates... 7 Chapter

More information

Starter (probationary) tenancy policy

Starter (probationary) tenancy policy tenancy policy Version 2.6 April 2013 Registered address: Triathlon Homes LLP, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Responsible officer: Author: Approved by: Head of Operations (Triathlon

More information

Annual Report to South Cambridgeshire District Council Tenants [DRAFT TEXT]

Annual Report to South Cambridgeshire District Council Tenants [DRAFT TEXT] APPENDIX A Annual Report to South Cambridgeshire District Council Tenants [DRAFT TEXT] Welcome Welcome to our first annual report to tenants that sets out our performance as a landlord and the commitments

More information

Policy on the Discharge of Duty to Homeless Applicants owed a duty under Section 193 of the Housing Act 1996

Policy on the Discharge of Duty to Homeless Applicants owed a duty under Section 193 of the Housing Act 1996 Appendix C Policy on the Discharge of Duty to Homeless Applicants owed a duty under Section 193 of the Housing Act 1996 Version 1 Dated: October 2013 Related documents: Homelessness Strategy SCDC Tenancy

More information