FAQs and TIPS: Move-In and Living at GrandMarc (more general FAQs are available on our website at

Transcription

1 FAQs and TIPS: Move-In and Living at GrandMarc (more general FAQs are available on our website at ALL North Tower apartments are EVEN numbers; ALL South Tower apartments are ODD numbers. What do I do for an after-hours emergency? Always use FOR ANY ISSUE, even after hours. We have an answering service that will direct your call 24/7/365. What s my apartment address? Your new mailing address will be: o North tower: 2855 West Bowie Street [apartment number], Fort Worth, TX o South tower: 3077 Green Ave [apartment number], Fort Worth, TX How do I receive larger packages? We take delivery of all packages (FedEx, UPS, larger USPS, etc) and notify you by placing a notice in your mail box after they have been logged and sorted. Use your address as listed above for all mail and packages. MOVE-IN DAY PARKING: The parking garage will be open and NOT MONITORED on move-in day and the day after (August 11 & August 12). No towing will be done on these days, and you and your parents will be allowed to drive into the garage to unload vehicles, even if you have not paid for a parking space. Since these two days are weekends, all parking meters around the entire building are FREE and may also be parked at. AT NO TIME may you, your parents, or anyone helping you park in the un-gated area of the garage designated as parking for Retail space. Our retail tenants must have parking available for their customers. TRASH/WASTE DISPOSAL: Trash rooms/chutes are located on EVERY FLOOR near the garage entry/exit. A letter will be posted in your apartment when you move-in directing you to your specific trash room location. YOU ARE REQUIRED to take your trash to the trash chute. Only bags and standard trash are permitted in the chute. If you have trash that is too large to fit in the chute, you should place it in the trash room on the floor. NEVER leave any trash outside your apartment door or in the corridor you will be fined if you do. Will you have moving carts available on move-in day? A very limited number of carts will be available to use to assist in moving in. Do not count on one of these being available please bring your own dolly, cart, or flat-bed or be prepared to carry all of your belongings. We have nearly 600 residents moving in on one day, and only 6 elevators. Are Internet & Cable TV included? StuWireless Internet and basic cable TV are included at no cost to all residents. You can choose to upgrade your cable through MDU Communications, but this is only a personal choice and not required. What utilities are included in rent? TCU covers EVERYTHING for you. No extra utilities will be billed to you. What if I have Internet or Cable TV problems? All StuWireless questions should be directed to the TCU Help Desk at: All cable questions or problems should be directed to MDU Communications customer service at: and give them ACCT# What if I m locked out? If it s during office hours, call the office at If you are locked out after hours, an oncall RA or CA will always be available. You can ALWAYS call the main line at or the RA on-call phone number at: Do you HAVE to move in on August 11, the official move-in day? Since you have leased through TCU, all move-in process questions should be directed to TCU Housing and Residence Life. I m having roommate issues. What should I do? There is a TCU RA and a GrandMarc CA assigned to every floor at GrandMarc. The information on these individuals will be provided to you on move-in day and also will be posted on the bulletin board on your floor. Start first by trying to work things out with your roommate. If you can t, your CA & RA can help by setting up a meeting, discussing the problem, or bringing urgent issues to management.

2 What do I need to bring? What s included in the apartment? All furniture is included, but you will need to bring bedding (sheets, pillows, comforter), shower curtain (not the rod), toiletries, food, cleaning supplies, cooking utensils and small kitchen appliances (such as toaster, coffee maker, etc. Microwave is included). What size are the beds? All beds are extra-long full size. We suggest using queen sized bedding if you can t find extralong full size. What size are the windows for curtains? Bedroom & Living room windows in the North Tower are 32 Wx66 L. Bedroom & Living room windows in the South Tower are 35 Wx64 L. How can I pay rent, and when is it due? Your rent is paid to us by TCU. You will only pay TCU for rent and other charges, unless you choose to add parking. All questions regarding your payment account should be directed to TCU Housing and Residence Life. DO NOT bring or use your own Wireless Router. These are considered rogue routers and degrade our WiFi signal. Only use our StuWireless WiFi signal it s free! Can I hang pictures and other items on the walls? You ARE allowed to nail items onto the wall and hang curtains. There will not be any charge for a small number of nail holes. Larger quantities/sizes of holes will be subject to repair costs. How do I get a parking space in the garage? Parking is available for lease for $850 for a reserved space inside the garage; $700 for a reserved space on the open-air top of the garage. You can add this on move-in day. Since you are leased through TCU and have no payment account with us, you are required to pay the entire amount up front. You can pay with check, money order, or cashier s check. My parents are coming to visit, where do they park? During your lease term, a small number of visitor passes will be available for out of town family or visiting friends. These permits will be for the lower level garage only (retail area), and for a short amount of time. Friends visiting that are TCU students or live locally will not be issued permits. Only out of town visitors will be allowed to use visitor parking. You must obtain visitor passes from the leasing office. Vehicles without valid visitor passes will be towed. Is recycling available? We have the Pepsi/Waste Management Dream Machine located in the Mail Room. You earn rewards by registering and placing plastic bottles inside. At the current time, no other recycling is yet available within GrandMarc, though there are several locations on campus that have large containers. Where is the Mail Room? Mailboxes are located in the North tower near the leasing office. Each apartment has its own mailbox and you will be issued a key when you move in. The mailbox # is the same as your apartment #. You will be issued an electronic key fob. This key fob will let you have access to the building doors, the amenities, the front door of your apartment, and the bedroom inside your apartment. Lost key fobs are $50. Do you have maid service available? Not through GrandMarc. If you wish to use a maid or cleaning service, we recommend Sonlight Cleaning. Their number is When do the amenities close? Some of our amenities are available 24/7/365. These include the Internet café and fitness center. The game room, media room, meeting room, pool/spa area, and south tower courtyard close at approximately 10pm each night. I need to submit a maintenance request. How do I do that? You can submit maintenance requests in the Leasing Office or online at and click on Maintenance Req in the upper right corner. This is the same system that can be used to pay rent for GrandMarc leased residents, so you will have to register by clicking Enroll Now the first time that you use the system. Please give us a few days to get your info into the system after move in.

3

4 If you are unfamiliar with the TCU and Fort Worth area, we want to give you some great info about where to find the best places to shop, eat, and have fun. Below are some retailers that you might be aware of in five different areas near TCU! GrandMarc retail center: You live right here! All of the retailers below are located on the first floor of GrandMarc. Opening August 2012!

5 Hulen Street & Mall area: This area is located west of TCU. Drive west on Berry Street and you will intersect Hulen Street after several blocks. Turn left to drive south down Hulen to the Mall and many of these retailers. This is the closest mall to TCU.

6 Berry Street & University Drive area in the immediate TCU vicinity: This area is the TCU area of Fort Worth. Extending from just south of the main TCU campus on University Drive down to Berry Street and east, past GrandMarc a few blocks. Nearly everything here is walking distance from your apartment! TCU s

7 University Park Village University Drive off I-30: This area is a booming new area home to Fort Worth s Apple Store. There is a lot here, and is located just north of TCU on University Drive.

8 West 7 th Area: The West 7 th Area is one of Fort Worth s premiere up and coming areas for dining, entertainment, and night life. It also has the closest Target to TCU. West 7 th is located on West 7 th street north of TCU up University Drive. You will intersect West 7 th at the western edge of the main shopping area. There are numerous local restaurants and stores in this area, but here are some you may know.