RENTAL APPLICATION PACKAGE INSTRUCTIONS FOR LEASING AGENTS

Transcription

1 8400 N. Mopac Expressway #200 Austin, TX (512) RENTAL APPLICATION PACKAGE INSTRUCTIONS FOR LEASING AGENTS We appreciate your client s consideration of our property listing. To make the application process easier, please follow these step-by-step instructions for submitting your clients paperwork: Review RESIDENT QUALIFYING CRITERIA with each applicant to determine that basic (minimum) requirements are met. Also, please review the attached RESTRICTED PET BREEDS List to confirm that the applicants do not have any of those restricted breeds or any mix of those breeds. Review, sign and date INFORMATION ABOUT BROKERAGE SERVICES with applicant. Casa Dulce Realty is NOT THE LANDLORD we are the LANDLORD S AGENT. You must represent the TENANT. Sub-agency is not an option. SEPARATE APPLICATIONS ARE REQUIRED FOR EACH LEGAL ADULT (18 YEARS OR OLDER) WHO WILL OCCUPY THE PROPERTY, EVEN IF ON A TEMPORARY BASIS. Instruct applicants to complete all areas of APPLICATION FOR RENTAL with as much detail as possible, and include three (3) years of verifiable rental and employment history. Review the INFORMATION ABOUT BROKERAGE SERVICES, RESIDENT QUALIFYING CRITERIA, and APPLICATION FOR RENTAL to be certain that your client has completed all areas that each form is properly initialed, signed and dated. INCOMPLETE APPLICATIONS WILL BE SUBJECT TO NON-APPROVAL AND WE WILL NOT TAKE A PROPERTY OFF THE MARKET IF THE APPLICATION(S) ARE INCOMPLETE. Attach separate CERTIFIED FUNDS for Application Fee and Application Deposit (we will not accept personal checks or travelers checks. For security reasons, we do not accept cash.) Money Orders and Cashier s Checks (certified funds) should be made payable according to the instructions in the MLS for that particular property. EACH COMPLETED APPLICATION MUST INCLUDE: o o o o o COMPLETED APPLICATION FOR RENTAL FOR EACH LEGAL ADULT APPLICATION FEE OF $50 FOR EACH COMPLETED APPLICATION APPLICATION DEPOSIT (IN AMOUNT INDICATED IN THE LISTING) A COPY OF THE APPLICANT S GOVERNMENT-ISSUED PHOTO ID RECENT YTD PAYSTUB AS ADDITIONAL PROOF OF INCOME 1) Make copies of all documents submitted (for your records). 2) Please attach your business card so that we can contact you should we have questions, need further information from your clients, and relay approval/non-approval of the application(s) to you. 3) Deliver completed RENTAL APPLICATION PACKAGE (including this instruction page with your signature) to us at the address above. For your convenience, a 24-hour drop slot in the window located to the left of our front door. Please do not stuff applications in the rent drop slot at the front door! I have read, understand and have followed all instructions above. Leasing Agent s signature TREC License Number Date

2 RESIDENT QUALIFYING CRITERIA In order to facilitate applicant approvals for our properties, the following are general guidelines of our qualifying criteria: A separate rental application must be fully completed, dated and signed by each co-applicant and all adult occupants (18 years and older). Application fees ($50 per) and Deposit must be in separate certified funds (cashier s checks or money orders), be made payable to CASA DULCE REALTY, and be included at the time of application. Incomplete applications cannot be processed. Properties will not be taken off the market unless applications are complete and include all applicable funds. IDENTIFICATION: Each applicant and co-applicant must provide a valid government-issued PHOTO ID with their application. (Example: drivers license, passport, or government ID) RENTAL HISTORY: Applicant should have a minimum of three years of verifiable rental or mortgage history. Applicant must have a satisfactory payment history and no reported evictions, lease violations or foreclosures. Rental from a family member will not be considered as verifiable history. Applicant who does not meet the above criteria may qualify by having the lease co-signed by a family member or employer. Co-signers must also complete the full application process and have verifiable monthly income of SIX times the rental amount. Some property owners may not accept co-signers, so please verify the criteria with the listing agent of the desired property. INCOME REQUIREMENTS: Applicant must have verifiable income history for the last three years leading up to the Application date. Gross monthly income (before taxes) must be at least three times the monthly rent amount, regardless of the source of income. Housing vouchers may be accepted, but Applicant must otherwise qualify according to the same criteria as others seeking non-subsidized housing. Self-employment and other income sources (trust funds, government grants) may be verifiable with bank statements, W-2 or 1099s, or certified financial statements or tax returns. CREDIT HISTORY: Applicant s credit history must be satisfactory - excessive late payments, collection accounts, or balances due to creditors are generally not acceptable. Provided that other Application qualifications are met, some Owners may request additional deposits if it is determined that there is insufficient credit (not bad credit) to meet the criteria.

3 CRIMINAL BACKGROUND SCREENING: As part of the Application process, all Applicants are screened for criminal convictions. Undisclosed criminal convictions may be considered grounds for immediate non-approval of application. Other grounds may include, but are not limited to, misdemeanor or felony convictions involving violent crimes or convictions involving firearms, crimes of a sexual nature, crimes against property or persons (such as assault, kidnapping, arson, burglary or theft) or convictions of drug manufacturing or distribution. TERRORIST / OFFICE OF HOMELAND SECURITY SCREENING: Applicant names and identification shall additionally be screened through the Office of Homeland Security databases. Our Company will fully comply with all legal requests for information made by law enforcement officials pertaining to information contained within an Application for Rental or subsequent Lease Agreement. DENIAL OF APPLICATION Applicant may be denied occupancy for the following reasons, but not limited to: falsification of application, incomplete applications, insufficient rental or employment history, credit problems, criminal convictions, or unverifiable information. If we are unable to verify any part of the Application information given within three (3) business days from the date of application, the application may be non-approved and the property applied for will be made available for other applicants. It is the practice of CASA DULCE REALTY to verify all information contained in each application by the use of credit reports, rental reports, employment verifications, criminal history reports, public records, and/or other means that may be available. The preceding guidelines are meant to reflect the minimum criteria for consideration. CASA DULCE REALTY is an Equal Opportunity Housing Company and strictly adheres to the local and federal Fair Housing guidelines. Please feel free to contact the listing agent with any special requests or concerns you might have. We appreciate your consideration of our properties and look forward to working with you I/WE, THE UNDERSIGNED, HAVE READ AND FULLY UNDERSTAND THE RESIDENT QUALIFYING CRITERIA HEREIN. Applicant Date Applicant Date Applicant Date Applicant Date NOTE: Signature of lack of signature(s) of this instructions package shall not have bearing on the approval or nonapproval of the Application or application process. The intent is only to affirm that the Applicants have an overview and understanding of the Criteria and Equal Opportunity to lease the property offered by our firm. An Equal Opportunity Company. Equal Housing Opportunity

4 IMPORTANT NOTICES RESTRICTED PET BREEDS: While we know that pet behavior largely relies on pet Owner training, it still remains that there are inherent traits in certain breeds to be aggressive or protective of their owners. As a rule, most of the major insurance companies will not insure cases involving the aggressive breeds of dogs. Because the Landlord ultimately may be held responsible for an incident regarding their renters pets, we regrettably cannot accept the following breeds of dogs: Akitas American Bulldogs Beaucerons Mastiffs Neopolitan Mastiffs Mountain Dogs Chows Doberman Pinschers Great Danes Rottweilers Alaskan Malamutes Huskies American, Siberian, etc. Presa Canarios Wolf or wolf hybrids Dalmations Pit Bulls American Staffordshire Terriers Staffordshire Bull Terriers American Pit Bull Terriers German Shepherds Anatolian Shepherds Dogue de Bordeaus Bernese Cattle Dogs All applications where there is a mix breed listed must include a photo of the pet; if the pet s predominant appearance looks like any of the dogs on the above list, the Application will be declined. Except for these specifically Restricted Breeds, pets are generally considered as negotiable on a case-bycase basis. Properties accepting larger dogs or dogs considered as high-energy breeds may additionally ask for a larger Pet Deposit to offset potential damages. PROPERTY CONDITION: Applicants are strongly encouraged to view the property they are applying for in person prior to applying. Seeing photos of the property, or having a friend or your agent tell you about it is not the same as seeing it for yourself to determine if it fits your needs. PROCESSING TIMELINE Because our listings are on a First Qualified basis, it is imperative that we be able to process applications in three (3) business days. Approved applications must sign a Lease within 24 hours of the notification of approval in order to secure the property; otherwise, the approval will be withdrawn and the property made available for the next applicant. Our office hours are Monday through Friday, 9am to 5pm; we are closed on weekends and holidays. Move-in orientations must be scheduled in advance with our Resident Services Coordinator to take place at our office during those business hours so that we can provide the time and attention you deserve.

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6 Our office is located at: 8400 North Mopac Expressway, Suite 200 Austin, Texas If you will be dropping off documents after hours, we DO have a drop slot in the window to the left of our front door. We are located on the southbound access road of Mopac Expressway, between Steck and Hwy. 183 (north of Steck, south of the 183 interchange). 1. Coming southbound on North Interstate 35 (North Inter-Regional Highway) Take the U.S. 183 (Research Boulevard) / Loop 275 Lamar Boulevard Exit). Enter U.S. 183 northbound for 3 miles and take the Loop 1/MOPAC Expressway South exit. Exit immediately onto the feeder road (Steck Avenue/ Spicewood Springs exit). Turn right (west) onto Steck Ave. Stay on steck until the first stop sign (Greenslope Drive). Turn right on Greenslope and continue to the next intersection (Cima Serina Drive). Go right on Cima Serina until you come to the southbound access road of MOPAC Expressway. (You are now north of Steck Avenue). Turn right onto the access road. Turn into the 3rd driveway and we are located on the left side of the parking lot in the first suite (Suite 200). Casa Dulce Realty 2. Coming from the south on northbound MOPAC Expressway, exit at Steck/ Spicewood Springs/ Anderson Lane. Turn left onto Steck Avenue. Stay on Steck until the first stop sign (Greenslope Drive). Turn right on Greenslope and continue to the next intersection (Cima Serina Drive). Go right on Cima Serina until you come to the southbound access road of MOPAC Expressway. (You are now north of Steck Avenue). Turn right onto the access road. Turn into the 3rd driveway and we are located on the left side of the parking lot in the first suite (Suite 200). 3. Coming south on IH-35, take the (U.S. 183/Research exit). Now follow the directions from instruction (1). Telephone Number: If you are delivering an Application for Rental to our office, please contact the Listing Agent to let them know. This will expedite the approval process of your application

7 N. M O P A C E X P R E S S W A Y, S T E. # A U S T I N, T E X A S Privacy Policy 1. What is personal information? Personal information is: (1) information in a consumer report; or (2) an individual s first name or initial and last name in combination with any of the following: (a) birth date; (b) social security number or other government issued identification number; (c) mother s maiden name; (d) unique biometric data (fingerprint, voice print, retina image); (e) unique electronic identification number our routing code; (f) telecommunication access devices including debit or credit card information; or (g) financial institution account or information. A consumer report is a report related to a person s credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living prepared by or obtained from an agency that collects such information such as a credit reporting agency. 2. How is personal information collected? This company obtains personal information in the following ways: (1) in consumer reports, credit reports, and public records from reporting agencies to which this company subscribes in connection with lease applications, loan applications, or for other reasons that the consumer may authorize this company to obtain; (2) in lease applications a prospective tenant completes; (3) in loan applications a borrower or buyer completes; (4) in other real estate related forms the customer or client completes in or related to a transaction; (5) from references contacted in regard to applications submitted to this company for verifying criteria of qualification for rental, sales, or employment; and (6) in tax reporting forms that the customer or client is required to complete and which are given to this company. When completing the forms required above, the customer or client may send the information to this company by mail, fax, personal delivery, or by . Customers or clients may occasionally provide personal information to this company or its agents by other means such as telephone calls, fax messages, or messages in order expedite a transaction in which the customer or client is involved. Page 1 of 4 January 01, 2016

8 3. How and when is the personal information used? Personal Information from Prospective Tenants: The personal information that prospective tenants provide to this company is primarily used to obtain consumer reports (credit checks). It may also be used to perform background checks and rental history searches. The information in the consumer reports may be discussed with landlords for whom this company manages property. This company also reports information to credit reporting and collection agencies and uses personal information to complete those reports. Personal Information from Owners of Properties Managed by the Company: When this company acts as a property manager for a property owner, the company uses the property owner s personal information only: (a) to deliver the required management services; (b) to file any required reports with governmental agencies (for example, the IRS); or (c) for other purposes the property owner may authorize in verbally, in writing, or as agreed upon in the property management agreement with this company. Personal Information from Clients: When this company represents a person (buyer, seller, landlord, or tenant) in a transaction the agent servicing the client may, on the client s behalf and at the client s instruction, convey personal information he or she provides to the agent to service providers (for example, mortgage lenders and title companies) as those service providers may require for the products or services the client needs or requests. If this company represents a prospective tenant in a lease transaction, the personal information may, on the tenant s behalf and with the tenant s knowledge, be discussed with and provided to landlords or their agents. This company and its agents exercise reasonable discretion when discussing any personal information with others. 4. How is the personal information protected? Written files in this company are only accessible by authorized agents and employees of this company. When the office is closed, all information is protected under lock and key. Electronic records are protected under an access name and password assigned to persons in this company. This company and its agents exercise reasonable discretion when discussing any personal information with others and releases personal information to others only as described by this policy. This company does not permit its employees or agents to make copies of consumer reports or records of insurance claims. Consumer reports are only retained in the company s files during application processing, then are destroyed. Should the information be needed at any future time, the company is authorized to have information retrieved from the reporting agencies. Records are not to be accessed in the future as a convenience to customers or clients. The individual agents that work with this company are independent contractors and the agent with whom a customer or client works with may maintain a separate transaction file. The company instructs its agents to not permit other persons to access the personal information in files the agents maintain. The company instructs its agents to protect the personal information in the agents files in the same manner as described in this policy. Page 2 of 4 January 01, 2016

9 5. Who has access to the personal information? The following persons have access to personal information in this company s files: (1) the agent who is servicing or coordinating the transaction; (2) the Broker Associate to whom the agent reports; (3) the Property Manager and property management staff of our affiliate company, Scribe Residential Management (if the property applied for is managed by Scribe Residential Management for the Landlord); and (4) the administrative staff of this company. Property owners for whom the company manages properties do not have access to a tenant s consumer report, but may be provided with a copy of the lease application and other lease paperwork entered into by the management company on their behalf. However, the company and its agents may discuss the information contained in a tenant s consumer report or lease application with a property owner. Personal information from a buyer, seller, landlord, or tenant may be discussed with others (such as mortgage lenders or prospective landlords) only as is reasonably necessary to negotiate or close the transaction or to provide the services the customer or client seeks from this company. This company may, at the customer s or client s request, provide personal information to service providers in a transaction such as a title company or mortgage company if it is necessary to expedite or complete a transaction. If the company is required by law to allow others to access the personal information in the company s files, the company will comply with the law (for example, compliance with court orders, subpoenas, or governmental investigations). The company will also allow law enforcement agencies access to personal information in order to cooperate with such investigations. Historical information and references may be given to loan companies or future landlords seeking information on which to qualify tenants for purchases or rentals of goods or services. Personal information may also be provided to consumer reporting agencies and or collection agencies to report positive or negative account standing with this company. 6. How is the personal information disposed? This company uses reasonable measures to dispose of personal information. Personal information is usually disposed of by shredding documents, erasing electronic files by means that make the files unreadable or undecipherable, or by eradicating personal information from documents or electronic files in ways that make the personal information unreadable. Files that have been retained according to IRS guidelines are professionally destroyed after that time period has expired. Page 3 of 4 January 01, 2016

10 7. Erroneous Records: If this company erroneously reports information to a consumer reporting agency, the company will act to correct the information in the company s records and request the reporting agency to correct the information in its records promptly after the company has learned and determined that the report was in error. If this company maintains an erroneous record that a consumer has issued a dishonored check, the company will promptly delete the record after the company and consumer agree that the information is in error or after the consumer provides the company with a law enforcement agency report stating that the dishonored check was not authorized. Notice: This company asks any person who provides personal information to this company or one of its agents to identify the information at that time as personal information. Page 4 of 4 January 01, 2016

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15 RESIDENTIAL LEASE APPLICATION SUPPLEMENTAL HISTORY PROFILE Please provide the information requested below so that we have a minimum of 3 years of historical information/references. IT IS NOT NECESSARY TO RE-LIST THOSE REFERENCES ALREADY GIVEN ON THE APPLICATION FORM. APPLICANT S NAME: ADDITIONAL RENTAL HISTORY: Applicant s Previous Address: Landlord or Property Manager s Name: Phone: Day Nt. Mob: Date Moved-In: Move-Out Date: Rent $ Reason for move: Applicant s Previous Address: Landlord or Property Manager s Name: Phone: Day Nt. Mob: Date Moved-In: Move-Out Date: Rent $ Reason for move: Apt. No. (city, state, zip) Apt. No. (city, state, zip) ADDITIONAL EMPLOYMENT HISTORY: Applicant s Previous Employer: Address: (city, state, zip) Supervisor s Name: Phone: Fax: Employed from : to Gross Monthly Income $: Position: Applicant s Previous Employer: Address: (city, state, zip) Supervisor s Name: Phone: Fax: Employed from : to Gross Monthly Income $: Position:

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20 RESIDENTIAL LEASE APPLICATION SUPPLEMENTAL HISTORY PROFILE Please provide the information requested below so that we have a minimum of 3 years of historical information/references. IT IS NOT NECESSARY TO RE-LIST THOSE REFERENCES ALREADY GIVEN ON THE APPLICATION FORM. APPLICANT S NAME: ADDITIONAL RENTAL HISTORY: Applicant s Previous Address: Landlord or Property Manager s Name: Phone: Day Nt. Mob: Date Moved-In: Move-Out Date: Rent $ Reason for move: Applicant s Previous Address: Landlord or Property Manager s Name: Phone: Day Nt. Mob: Date Moved-In: Move-Out Date: Rent $ Reason for move: Apt. No. (city, state, zip) Apt. No. (city, state, zip) ADDITIONAL EMPLOYMENT HISTORY: Applicant s Previous Employer: Address: (city, state, zip) Supervisor s Name: Phone: Fax: Employed from : to Gross Monthly Income $: Position: Applicant s Previous Employer: Address: (city, state, zip) Supervisor s Name: Phone: Fax: Employed from : to Gross Monthly Income $: Position: