Request for Proposal for procurement of branded desktops. Stock Holding Corporation of India Limited. (StockHolding)

Transcription

1 Stock Holding Corporation of India Limited (StockHolding) RFP REFERENCE NUMBER: IT-02/ DATE: FOR PROCUREMENT OF BRANDED DESKTOPS Non- Refundable Price of RFP Document: Rs. 8,000/- (Indian Rupees Eight Thousand Only) needs to be paid through RTGS/NEFT to Bank Account of Stock Holding Corporation of India Limited. Interest free Earnest Money Deposit (EMD): Indian Rupees Rs. 300,000/- (Indian Rupees Three Lakhs Only) needs to be paid through RTGS/NEFT to Bank Account of Stock Holding Corporation of India Limited. The Earnest Money Deposit (EMD) will be forfeited in case the winning/successfully bidder fails to honor the requirements furnished in this RFP and/or fails to honor his commitment(s). Page 1 of 17

2 DISCLAIMER The information contained in this Request for Proposal (RFP) document or information provided subsequently to bidder(s) or applicants whether verbally or in documentary form by or on behalf of Stock Holding Corporation of India Limited (StockHolding), is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided. This RFP document is not an agreement and is not an offer or invitation by StockHolding to any parties other than the applicants who are qualified to submit the bids ( bidders ). The purpose of this RFP is to provide the bidder(s) within formation to assist the formulation of their proposals. This RFP does not claim to contain all the information each bidder may require. Each bidder should conduct its own investigations and analysis and should check the accuracy, reliability and completeness of the information in this RFP and where necessary obtain independent advice. StockHolding makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. StockHolding may in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. RFP Document Details Name of Organization Stock Holding Corporation of India Limited RFP Reference No. IT-02/ Requirement Procurement of Branded Desktops Required Brand Dell / HP / Lenovo Required Quantity 200 Numbers RFP Document Cost (Non-Refundable) Rs. 8, (INR) to be paid to Stock Holding Corporation of India Limited s bank account through RTGS/NEFT by 15 th September 2015 or before online submission of Technical Bid whichever is earlier Interest free Earnest Money Deposit (EMD) Rs. 300,000/- (Indian Rupees) to be paid to Stock Holding Corporation of India Limited s bank account through RTGS/NEFT by 15 th September 2015 or before online submission of Technical Bid whichever is earlier Stock Holding Corporation of India Limited s Bank Account No.: bank account details for RTGS/NEFT of EMD Bank: IDBI Bank (Nariman Point Branch) and RFP Document fee by bidder(s) IFSC: IBKL Date of issue of RFP document 4 th September 2015 Last date for submission of queries 9 th September 2015 (only through ) Start date for online submission of Technical bid 10 th September 2015 from 10:00 Hours Last/End date for online submission of Technical 15 th September 2015 on/or before 17:00 Hours bid Date for online Technical bid opening 15 th September 2015, 18:00 Hours onwards E-bidding to be facilitated by M/s. e-procurement Technologies Ltd.(ETL), Ahmedabad, on behalf of Stock Holding Page 2 of 17

3 Address for online submission of bids Contact Details of M/s. e-procurement Technologies Ltd.(ETL), Ahmedabad Date and time of Online Reverse Auction for commercial finalization This bid document is not transferable Corporation of India Limited Bid must be submitted online on Ms. Manalee Madhu Phone: Will be intimated to only technically qualified bidders Submission of Proposal: The response to this RFP will be submitted by way of two stage bidding process. The technical proposal with the relevant information/documents/acceptance of all terms and conditions as described in this RFP document will be submitted online through M/s e-procurement Technologies Ltd.(ETL), Ahmedabad, the outsourcing agency approved by Stock Holding Corporation of India Ltd (StockHolding) for e-bidding on the website ( If technically short-listed, the vendor will have to participate in the online reverse auction which will be conducted by M/s e-procurement Technologies Ltd. (the Company selected by the StockHolding for conducting e-procurement reverse auction process). Short-listed vendors will be trained by e-procurement Technologies Ltd. for this purpose, and they will have to abide by the e-business rules in consultation with e-procurement Technologies Ltd. The vendors will have to upload the duly signed and scanned RFP submission relevant document(s) as part of technical bid. All Annexure Forms will have to be filled and submitted online. The Technical Bid with relative documents must be submitted online. The vendors are requested to note that they cannot make their online submission after the time stipulated above and no extension of time will normally be permitted for submission of bid. The bidders are requested to note that it is mandatory to have a valid digital certificate issued by any of the valid certifying authority approved by Govt. of India to participate in the online bidding. The bidders are requested to ensure that they have the same, well in advance or if any assistance is required for the purpose, bidders can contact service provider (M/s e-procurement Technologies Ltd.). Minimum requirement for e-bidding: 1. Computer / Laptop (Notebook) with internet connection 2. Operating system - Windows XP Service pack -3 / VISTA/ Windows 7 or above 3. Digital certificate - Class II or III, Singing + Encryption. Invitation for bids This Invitation for bids is for Procurement of Branded Desktops at StockHolding s offices Page 3 of 17

4 RFP Document Fee and EMD (at the time of submission of bid) (a) Non-Refundable Fee for RFP document cost of Rs. 8,000/- (Indian Rupees Eight Thousand only) to be paid to Stock Holding Corporation of India Limited s bank account through RTGS/NEFT by 15 th September 2015 or before online submission of Technical Bid whichever is earlier (b) Earnest Money Deposit (EMD) of Rs. 300,000/- (Indian Rupees Three Lakhs only) to be paid to Stock Holding Corporation of India Limited s bank account through RTGS/NEFT by 15 th September 2015 or before online submission of Technical Bid whichever is earlier. Due Diligence: The bidder is expected to examine all instructions, Forms, Terms, Conditions and Specifications in this RFP. Bids shall be deemed to have been made after careful study and examination of this RFP with full understanding of its Implications. The Bid should be precise, complete with all details required as per this RFP document. Failure to furnish all information required by this RFP or submission of Bid not as per RFP requirements will be at the bidder s risk and may result in rejection of the bid and the decision of StockHolding in this regard will be final and conclusive and binding. Cost of Bidding: The bidder shall bear all costs associated with the preparation & submission of its bid and StockHolding will in no case be held responsible or liable for these costs, regardless of the conduct or outcome of the bidding process Contents of this RFP Document: The requirements, bidding procedure, general terms & conditions are prescribed in this RFP document with various sections (A) Bids Preparation and Submission Details (B) Requirement with Bill of Material, Scope of Service and Terms and Conditions (C) Format for Technical and Commercial Bids Clarifications regarding RFP Document: Before bidding, the bidders are requested to carefully examine the RFP Document and the Terms and Conditions specified therein, and if there appears to be any ambiguity, contradictions, gap(s) and/or discrepancy in the RFP Document, they should forthwith refer the matter to StockHolding for necessary clarifications. A bidder requiring any clarification for their queries on this RFP may be obtained via to itpr@stockholding.com StockHolding shall not be responsible for any external agency delays. StockHolding reserves the sole right for carrying out any amendments / modifications / changes in the bidding process including any addendum to this entire RFP At any time before the deadline for submission of bids / offers, StockHolding may, for any reason whatsoever, whether at its own initiative or in response to a clarification requested by bidders, modify this RFP Document. All bidders who have received this RFP document shall be notified of the amendment by phone or , and all such amendment(s) shall be binding on them Page 4 of 17

5 StockHolding reserves the rights to extend the deadline for the submission of bids, if required. However, no request from the bidders for extending the deadline for submission of bids, shall be binding on StockHolding. StockHolding reserves the right to amend / cancel / postpone / pre-pone the RFP without assigning any reasons Validity of offer: The offer should remain valid for a period of at least 90 days from the date of submission Eligibility Criteria (Documents to be submitted online along with Technical Bid) Important Bidder should upload all supporting documents at the time of submitting technical bid, duly signed and stamped on their company s letter head. SI. Criteria Documents to be submitted by vendor (bidder) 1 The vendor (bidder) should have registered Certificate of incorporation office in India 2 The vendor (bidder) should be authorized product partner for the quoted brand A self-declaration by the bidder on letter head and letter from product original equipment manufacturer (OEM) certifying the same 3 The vendor (bidder) should have minimum Seven (7) years of experience for IT Services, Service Provider of branded desktops, notebooks and System Integration 4 The vendor (bidder) should have executed at least Five (5) orders of supply & installation of minimum 100 to 150 numbers of desktops having multi-state locations. Each of the purchase orders should costing not less than Rs. 30 Lakhs (Indian Rupees) within the last three (3) years 5 The vendor (bidder) should have at least Three (3) clients preferably from financial sector having multi-state locations 6 The vendor (bidder) should have minimum of Rs. 10 Crore as annual turnover and should be profitable in last three years A self-declaration by the bidder on its company s letter head Copy of purchase orders with contact details of customer and location details of AMC of desktops Contact details of customer, address, contact person(s), telephone nos., address on company s letter head Audited and certified copies of balance sheet for the last 3 years, Letter mentioning Turnover and Profitability of last three years duly certified by Chartered Accountant Page 5 of 17

6 (A) BID PREPARATION AND SUBMISSION [ Vendor (bidder) should submit bids online ] 1. Technical Bid a. The vendor (bidder) will submit the Technical Bid online (Bids must be submitted online on b. The vendor (bidder) should quote only in the format given (Technical Bid for procurement of branded desktops) - refer ANNEXURE-I c. There should not be any hidden / conditional costs in the bids and in the event of their presence in the bid, the bid is liable to be rejected. d. No indications pertaining to price or commercial terms should be made in the online Technical Bid submission. If any price indications are made, then the bids may be rejected. e. No open ended / conditional bid shall be entertained and are liable for rejection. 2. Commercial Bid a. The vendor (bidder) will submit Commercial Bid online (Only technically qualified bidders) by Reverse Auction. b. The Commercial Bid should be should be as per the prescribed format - refer ANNEXURE-II 3. Submission of Bids a. The Technical Bid and Commercial Bid must be submitted online. Technical Bid and Commercial Bid should be complete in all respects and contain all information asked for in this RFP document b. Technical Bid should be complete in all respects and contain all information, documents with RFP Document Fee (non-refundable) of Rs.8,000/- and Interest free Earnest Money Deposit of Rs. 300,000/- asked for, except price information c. The offer should be valid for a period of at least 90 days from the date of submission of bid d. The vendor (bidder) shall fulfill all statutory requirements as described by the law and Government notices. The vendor (bidder) shall be solely responsible for any failure to fulfill the statutory obligations and shall indemnify StockHolding against all such liabilities, which are likely to arise out of the agency s failure to fulfill such statutory obligations e. The vendor (bidder) shall be solely responsible either for any injury, damage, accident to the workman employed by the vendor (bidder) for any loss or damage to the equipment/property in the areas of work as a result of negligence/carelessness of its deployed resources. f. No request for any further extension of the above deadline shall be entertained. Delayed and/or incomplete bid shall not be considered. g. All employees engaged by the vendor (bidder) shall be comprehensively insured for accidents and injuries by the vendor (bidder) at his/her/their cost 4. Evaluation of Bids StockHolding will evaluate the bid submitted by the bidders under this RFP. It is StockHolding s discretion to decide at the relevant point of time. The eligibility bid submitted by the vendor (bidder) will be evaluated against the Eligibility criteria set forth in the RFP. The vendor (bidder) needs to comply with all the eligibility criteria mentioned in the RFP to be evaluated for evaluation. Non-compliance to any of the mentioned criteria would result in outright rejection of the bidder's proposal. The decision of StockHolding would be final and binding on all the bidders to this document. StockHolding may accept or reject an offer without assigning any reason what so ever. Page 6 of 17

7 The bidder is required to comply with the requirement mentioned in the RFP. Non-compliance to this may lead to disqualification of a bidder, which would be at the discretion of StockHolding. a. Please note that all the information desired needs to be provided. Incomplete information may lead to non-consideration of the proposal. b. Bid must be accompanied by Earnest Money Deposit as specified in the Bid document. c. The information provided by the bidders in response to this RFP document will become the property of StockHolding. d. The Bids without the RFP Document Fee and Earnest Money Deposit will not be accepted and will be rejected outright. (B) REQUIREMENT Stock Holding Corporation of India Limited (StockHolding) intend to procure branded desktops with 4-years on-site warranty including support having response time of same or next day and resolution time of 72 hours from the time of problem reported including parts replacement Note: StockHolding reserves the right to alter, addendum or reduce or remove the bill of material required during the contract period with prior intimation to the vendor (bidder). Bill of material: Product Description Minimum Required Configuration as follows: Case (Cabinet)-Mini Tower / Tower Processor-Intel 4th generation i3 Dual Core or higher (3.00 GHz or above) Operating System- Windows 10 Professional 64-bit (available through downgrade rights from Windows 8.1/7 Professional 64-bit/32-bit) Software & driver s CD and Manual for Windows 10 Professional Edition Memory- 4GB RAM, Up to 4 DIMM slots; 1600MHz DDR3 DRAM, supports up to 16GB. Chipset- Intel Q87 Express Chipset or higher Video Card-Integrated HD Graphics Monitors- HD Display widescreen Flat panel LED Monitor from and above (brand name should be same as CPU name) Hard Drive- Hard Disk Drives 500 GB Sata2 7200rpm ; Optical Drive- DVD-ROM SATA optional optical (Speed 16x) Connectivity- Integrated Ethernet LAN 10/100/1000 Mbps Expansion Slots- 1 full height PCIe x16, 1 full height PCIe x1, 1 full height PCI Universal Keyboard & Mouse- 104 keys USB keyboard, TWO button USB Optical Mouse (brand name should be same as CPU name) Power Supply Unit (PSU)- Standard 255W PSU Active PFC; 255W up to 90% Efficient PSU (80 Plus Gold) I/O Ports- 3 USB 2.0 & 3 USB 3.0 ports (2 front, 4 rear) ; 1 RJ-45; 1 Serial; 1 VGA; 2 DisplayPort- DVI/HDMI ; 1 PS/2; 1 Line-in, 1 Line-out. Warranty- Hardware Warranty for 4-years comprehensive, Same / Next Business Day On Site Service Response; Resolution Time of 72 hours from the time of problem reporting and with scope of work aa mentioned Quantity: 200 Nos. Page 7 of 17

8 Terms and Conditions (1) Payment: (a) 50% payment on completion of delivery & on submission of invoice, delivery challan, back-toback support, on-site warranty confirmation from product OEM for each of the delivered desktops (b) Balance 40% payment will be made on completion of installation of each of the delivered desktops and on submission of installation report duly signed by vendor (bidder) and end user of Stock Holding Corporation of India Limited (c) Balance 10% payment will be made submission of performance bank guarantee of 10% value of purchase order and should valid for 50 months from the date of installation and should be from other than co-operative bank. (d) In case of AMC, quarterly payment is payable on completion of each of the AMC quarter during AMC period on submission of original invoice, service report, preventive maintenance report (if applicable) duly authorised by StockHolding branch official(s). (e) Applicable penalty will / may be recovered from the payment(s). (f) Applicable TDS and/or Cess will be recovered (deducted) from the payment(s) (2) Location Details (location details with contact numbers with will be shared to shortlisted bidder) S/N. Location Details Location Quantity (Nos.) 1 Delhi-Nehru Place 2nd Flr, 3, Vardhman Trade Center, Delhi - New Delhi 20 DDA Complex, Nehru Place, New Delhi PIN Milap 8A Milap Niketan Ground Floor Bahadur Shah Milap - New Delhi 2 Zafar Marg New Delhi PIN Noida P-5, 206, Ocean Plaza, Sector -18 Noida PIN Noida-Uttar Pradesh Karnal 1st Floor,16 Mahila Ashram Complex, Behind Karnal - Haryana 1 Main Bus Stand, Karnal PIN Ghaziabad , 3rd. Floor Hans Plaza, Ghaziabad 2 Ambedkar Road Ghaziabad PIN Uttar Pradesh 6 Dehradun 59/3, First Floor, Rajpur Road, Above IDBI Dehradun - 7 Bank, Dehradun PIN : Uttarakhand 7 Bhathinda MC. 4373, 1st Floor, Opp. Indian Overseas Bathinda - Punjab 2 Bank, Kikar Bazar, Bhatinda PIN Moga NIFD Campus, 531/9, New Town, Opp D.M. Moga - Punjab 2 College Moga PIN Amritsar 33-34, Deep Complex, Court Road, Opp. Amritsar - Punjab 2 Doaba Automobiles, Amritsar PIN Ludhiana Cabin No. 501, 5th Floor, SCO 18, Feroze Ludhiana - Punjab 2 Gandhi Market, Ludhiana PIN Patiala Shop No. 6 & 7, Leela Bhawan Market Patiala Patiala - Punjab 2 PIN Mohali S.C.F 33, First Floor, Phase 5, Mohali PIN : Mohali - Punjab Jammu 83 - A/D Extn Near Police Lines Gandhi Nagar, Jammu - Jammu & 1 Jammu PIN : Shimla P.C. Chambers, Ridge, Ritz Cinema Road, Near Mall Road, Shimla, PIN Kashmir Shimla 1 Page 8 of 17

9 15 Solan Platinum Mall Ground Floor Saproon Bye Pass Solan - Himachal 2 Solan Himachal Pradesh PIN Pradesh 16 Panchakula SCO 64 Sector 11 Panchkula PIN Panchkula - Haryana 2 17 Chandigarh Second Floor, SCO , Sector 17 C Chandigarh 3 PIN Shop No. B1, 1 st Floor, Navin Plaza, Telipara, Bilaspur Bilaspur - Chhattisgarh 2 Chhattisgarh PIN Shop No. B1, 1 st Floor, Navin Plaza, Telipara, Bilaspur Korba SRO 1 Chhattisgarh PIN Shop No. B1, 1 st Floor, Navin Plaza, Telipara, Bilaspur Bilaspur High Court- 2 Chhattisgarh PIN Chhattisgarh , Rishabh Complex, M. G. Road, Raipur, Raipur SRO- 1 Chhattisgarh PIN Chhattisgarh , Rishabh Complex, M. G. Road, Raipur, Garyaband SRO- 2 Chhattisgarh PIN Chhattisgarh 23 Shop No. 8, 2 nd Floor, Chauhan Estate, G.E. Road, Durg SRO- 2 Bhilai, Chhattisgarh PIN Chhattisgarh 24 Satna Shop No. 1 K.B. Complex 1st Floor Semariya Chowk Next to Bank of Maharashtra Rewa Road PIN Satna - Madhya Pradesh 1 25 Gwalior Sharma Mansion 1st Floor Near Archies Gallery Old High Court Road Jayendra Ganj PIN Jaipur-Malaviya Nagar Jaipur Stock Exchange Complex, Stock Exchange Bldg. Room # 291, Jawaharlal Nehru Marg, Malviya Nagar, Jaipur PIN Bikaner Opp. DRM House Chugh House Near Railway Stadium Bikaner PIN Udaipur 101 Anand Plaza, Nr. Ayad Bridge University Road Udaipur PIN Jaipur-Sangam Branch Sangam Tower, 2nd Floor Office No. 213, Church Road, Jaipur PIN Sriganganagar 21 A, Bhardwaj Bhavan 1st Floor, Ravindrapath Sriganganagar PIN Alwar 1st Floor, 38A, Lajpat Nagar Scheme No. 2 Near Bhagat Singh Circle Alwar PIN Kota Mewara Plaza, 344, Shopping Centre Rawat Bhata-Guman Pura Road Kota PIN st Floor, 54, Gulab Bhawan, Chopasni Road, Near Kankariya Building, Jodhpur PIN Lucknow First Floor, Above India Bulls, Saprumarg, Opp. Rohit Bhawan, Lucknow PIN Varanasi D-58/2, 4th Floor, Kuber Complex, Rath Yatra, Varanasi PIN Varanasi-2 Kamachha Hashmi Complex, S 2 / Near J.P. Mehta Inter College, Club Road, Kachahari, Varanasi PIN Gwalior - Madhya Pradesh Jaipur - Rajasthan 2 Bikaner-Rajasthan 1 Udaipur -Rajasthan 1 Sangam Tower Jaipur - 4 Rajasthan SriGangaNagar- 1 Rajasthan Alwar-Rajasthan 1 Kota-Rajasthan 1 Jodhpur-Rajasthan 1 Lucknow-Uttar Pradesh 5 Varanasi1- Uttar Pradesh Varanasi2-Uttar Pradesh Page 9 of 17

10 37 Allahabad G-4, L.D.A. Center, Ground Floor, 2, Sardar Allahabad- Uttar 2 Patel Marg, Civil Lines Allahabad PIN Pradesh 38 Kanpur Krishna Tower Ground Floor Krishna Towers Kanpur- Uttar Pradesh 3 15/63 Civil Lines, Kanpur PIN Agra 6, Awagarh House, M.G. Road, Civil Lines, Agra Agra- Uttar Pradesh 3 PIN Gorakhpur Office No. 16,17,18, 3rd Floor The Mall, Gorakhpur- Uttar 2 Cross Road, Bank Road, Gorakhpur PIN Pradesh 41 Ranchi 5, Arjan Place, 3rd Floor, Main Road, Ranchi Ranchi-Jharkhand 4 PIN nd Floor, Tamba Building Dr. Atmaram Borkar Road Goa - Goa 02 Panaji Goa PIN SHCIL House, Plot No. P-51, T.T.C. Industrial Area, Mahape / Mumbai - 97 M.I.D.C., Mahape, Navi Mumbai PIN AND UTI Building 12/14 Bank Street, Cross Lane, Fort, Mumbai PIN Maharashtra Total 200 (3) Delivery: 6-weeks from the date of purchase order for each of the desktops. For those locations where road permit is required, vendor (bidder) has to arrange for road permit at his own cost. It will be the sole responsibility of the vendor to submit required form for release of shipment. (4) Installation: 4-weeks from the date of delivery for each of the desktops (5) Warranty: All the required quantity of desktops will be covered with 49-months on-site warranty from the date of delivery or 48-months from the date of installation; whichever is earlier for each of the desktops. Vendor (bidder) will submit warranty confirmation from product OEM for each of the supplied set of desktops (comprising of Serial Numbers of CPU, Monitor) (6) Response Time: Vendor (bidder) will provide same or next day response from the time of problem reported for each of the desktops during warranty and/or AMC period (7) Resolution Time: Vendor (bidder) will provide resolution within 72 hours from the time of problem reported for each of the desktops during warranty and/or AMC period (8) Post Warranty Annual Maintenance Contract (AMC): Vendor (bidder) should maintain all the supplied and installed desktops as per agreed rate for post warranty AMC as per scope of work. Vendor (bidder) will do preventive maintenance & checkup on half yearly basis during AMC period. This option will be at sole discretion of Stock Holding Corporation of India Limited. Page 10 of 17

11 (9) Scope of Work: (a) All branded desktops mentioned in this RFP document and/or its Annexures should be delivered and installed and maintained for trouble free performance for a period of entire warranty and/or AMC period between 10:00 a.m. to 06:00 p.m. (b) Vendor (bidder0 will provide their region-wide support service contact numbers, escalation matrix (designation, contact numbers & s) (c) StockHolding will log telephonic and / or complaints and vendor (bidder) will provide docket or ticket for each of the problem(s) reported to them and subsequently provide status upon coordinating with their designated support & service centers, support authorities against each of the problem reported (d) Vendor (bidder) will submit service report for each of the attended problem(s) with the signature of the user and stamp with status i.e. call completed / pending with remarks or dependencies during the warranty and/or AMC period (e) Vendor (bidder) will provide support, service and resolution for each of the supplied and installed desktops during warranty and/or AMC period with scope include installation, re-installation, configuration, re-configuration, patching, fixing of operating system. StockHolding will be responsible to provide license media for OS. (f) In case of hardware failure or replacement vendor will provide back-to-back support with product OEM as replacement to the failed component(s) or part(s) during warranty and/or AMC period. Vendor (bidder) will provide advance replacement before taking faulty part(s) outside premise of StockHolding office(s). (g) Vendor (bidder) will provide support as per response and resolution time including part repair / replacement including cables, connectors, On-Off/reset switches failing which applicable penalty will be levied by Stock Holding Corporation of India Limited. The applicable penalty will be recovered (deducted) from the payment(s) (h) If required vendor (bidder) should stock necessary equipment(s) for service and resolution of problems for the supplied and installed desktops during warranty and/or AMC on region-wise, Mumbai & Navi Mumbai offices (i) Vendor (bidder) will deploy their appropriate technical (skill-set) staff for resolution of desktops and bear all the expenses to provide support, trouble-shooting, collecting and delivering the repaired / replaced components as part of resolution during warranty and/or AMC period. StockHolding will not bear freight, labour charges or any other charges. Vendor (bidder) will appoint the trained & qualified workforce through their direct offices / authorized service channel partners to resolve the complaints. (j) Vendor (bidder) is responsible to provide support for the shifted or relocated desktop(s). The shifting or relocation is responsibility of StockHolding and with prior intimation to vendor. (k) Vendor (bidder) will do preventive-maintenance during AMC period of each of the desktops on half yearly basis failing which applicable penalty will be levied by Stock Holding Corporation of India Limited. (l) In case the terms of the Scope of Work if violated in any manner, StockHolding reserves the right to terminate the AMC agreement with three months notice (m) Vendor (bidder) hereby indemnify, protect and save StockHolding against all claims, losses, costs, damages, expenses, action suits and other proceedings, resulting from infringement of any patent, trademarks, copyrights etc. or such other statutory infringements in respect of all the equipment offered by the vendor. Any publicity by vendor (bidder) in which name of StockHolding is used should be done only with the explicit permission of StockHolding. Vendor (bidder) will sign Non-Disclosure Agreement and should be valid till warranty period. (10) Taxes & levies: Page 11 of 17

12 (a) Applicable taxes payable at actual as per prevailing rate of taxes as per Government notification (b) In case of tax exemption or lower TDS; vendor has to submit letter from Government Authority for tax exemption or lower TDS (to be submitted along with each of the invoice(s) (c) Octroi / Entry tax is payable at actual on submission of original Octroi / Entry tax receipt in the name of Stock holding Corporation of India Limited (11) Penalty: Penalty of 1% of purchase cost per desktop per day subject to maximum 5% will / may be levied by stock Holding Corporation of India Limited for delay in delivery beyond 6-weeks Penalty of 1% of purchase cost per desktop per day subject to maximum of 5% will / may be levied by stock Holding Corporation of India Limited for delay in installation beyond 4-weeks Penalty of minimum of Rs. 50/- per desktop per day subject to maximum of Rs. 3000/- per desktop per year may be levied for delay in resolution beyond resolution time during warranty and/or AMC period This above-mentioned penalty may / will be deducted (recovered) from the balance 10% amount of submitted performance bank guarantee which is retained for support as final payment. However, the penalty may / will be waived off for non-performance due to reasons mentioned in the Force Majeure or because of stock Holding Corporation of India Limited. In such case(s) the vendor should notify and produce / bring the relevant communication and proof to stock Holding Corporation of India Limited promptly of any failure to perform or delay in performing due to any of the above reasons for the penalty to be waived off (12) AMC Termination: (a) The AMC agreement can be terminated with three months notice given by either party in writing. (b) Upon completion of the duration of this agreement or within 15 days of termination of agreement, the vendor shall ensure proper handover to the StockHolding s Official. (c) The final payment will not be released till the vendor complies with proper handover and only after settling all pending issues within 15 days of termination of agreement. (13) AMC Extension: The AMC agreement can be extended on satisfactory service rendered by vendor (bidder). This option will be at sole discretion of Stock Holding Corporation of India Limited as per terms and conditions mentioned in this RFP and agreed price by vendor (bidder) (14) Force Majeure: The vendor (bidder) will not be held responsible for breach of executing any obligation or delay in executing any obligations during below given circumstances / conditions: (a) War, Riots, Strike, Fire, Flood, Earthquake, Storm, Epidemic breakout, Power failure, Theft etc. (b) Any Governmental priorities (Necessary proof for validation viz. Govt. Gazette notifications, Leading Newspaper reports, etc. should be made available) (c) Sabotage or omission of StockHolding (15) Dispute Resolution: In the event of any dispute arising out of or in connection with this Order, the parties shall use their best endeavor to resolve the same amicably AND if the dispute could not be settled amicably, the Page 12 of 17

13 matter shall be settled in the court under Mumbai jurisdiction only. The final payment will be released only after the vendor (bidder) complies with above-mentioned clause ANNEXURE-I Technical Bid Format Vendor should quote each of the sub-component(s) of the quoted equipment for (a) SI. Requirement Model Make Type 1 Model of CPU 2 Cabinet 3 Processor 4 Motherboard 5 Memory 6 Ethernet Adapter 7 Sound Adapter 8 Video Graphics Adapter 9 Monitor 10 Hard Disk Drive 11 DVD +RW Writer 12 Keyboard 13 Mouse 14 Windows 10 Professional OEM Operating System (b) Part Number Description / Specifications Quantity SI. Description Number and location details 1 Head office or Registered office in India 2 Service Network in North India 3 Service Network in East India 4 Service Network in West India 5 Service Network in South India 6 Service Network in Central India Page 13 of 17

14 ANNEXURE-II Commercial Bid Format SI. Requirement Unit Cost (Rs.) for 4-years warranty and support 1 PROCUREME NT OF BRANDED DESKTOPS (RFP REFERENCE NUMBER: IT- 02/ , DATE: ) Quantity (Nos.) 200 Total Cost (Rs.) for 4-years warranty and support Post warranty per year AMC cost SI. Description Unit Cost Per Desktop for AMC (Rs.) Quantity (Nos.) 1 Post Warranty AMC Cost for 1 st Year Post Warranty AMC Cost for 2 nd Year 200 Total Cost for AMC (Rs.) Note: Bidder must take care in filling price information in the Commercial Offer, to ensure that there are no typographical or arithmetic errors. All fields must be filled in correctly. Please note that any Commercial Offer, which is conditional and / or qualified or subjected to suggestions, will also be summarily rejected. This offer shall not contain any deviation in terms & conditions or any specifications, if so such an offer will also be summarily rejected. Memorandum of Association (MoA) Covering letter format Page 14 of 17

15 (To be submitted by short-listed bidder to be produced and submitted on letter head of product OEM as well letter head of bidder and should be signed by an authorized signatory with name and seal (stamp) of the Company at the time of delivery for warranty purpose) Date: 2015 Offer Reference No.: To, The Vice President - Information Technology Stock Holding Corporation of India Limited SHCIL House, Plot No. p-51, T.T.C. Industrial Area M.I.D.C., Mahape, Navi Mumbai PIN Sub: Four years warranty and support confirmation from product OEM for the supplied & installed brand desktops vide RFP Reference Number: IT-02/ Dated: and your Purchase Order Number Dear Sir, With reference to above-mentioned subject we, the undersigned, offer of Supply and Installation of brand desktops in conformity with the said RFP in accordance with the Schedule of Prices indicated in the commercial offer and made part of this offer. We agree and abide by the terms of the RFP that we will not assign or sub-contract the assignment or any part thereof to any other person / firm. We confirm that we have not modified the RFP format published in any manner. Further, we confirm that we have not been blacklisted by Government of India or any Government bodies, stock exchanges (like NSE and BSE), depositories (like NSDL, CDSL), regulators (like SEBI, RBI), any commercial Banks in India or Insurers. We agree to abide by this offer till 60 days from the date of opening of the commercial offer by the StockHolding and our offer shall remain binding upon us and may be accepted by StockHolding any time before the expiration of that period. We agree that until a formal contract is prepared and execute written acceptance thereof and shall constitute the StockHolding s binding contract notify between us. We understand that StockHolding is not bound to accept the lowest or any offer. StockHolding may receive without assigning any reason whatsoever. Dated this day of 2015 Signature: (In the Capacity of :) Duly authorized to sign the offer for and on behalf of Name: Contact No.: id: Page 15 of 17

16 Compliance Statement (To be submitted along with technical bid) Subject: RFP for Procurement of Branded Desktops Ref: Your RFP IT-02/ Dated DECLARATION We understand that any deviations mentioned elsewhere in the bid will not be considered and evaluated by the Stockholding. We also agree that the Stockholding reserves its right to reject the bid, if the bid is not submitted in proper format as per subject RFP. Compliance Compliance Remarks / Deviations (Yes / No) Terms and Conditions Technical Specifications Scope of Work (If left blank it will be construed that there is no deviation from the specifications given above) Date Signature with seal Name : Designation : Page 16 of 17

17 Details of the Bidder Details filled in this form must be accompanied by sufficient documentary evidence, in order to facilitate StockHolding to verify the correctness of the information. 1) Name of Company: 2) Postal Address: 3) Telephone, Mobile and Fax Numbers: 4) Name and designation of the person authorized to make commitments to StockHolding 5) Address: 6) Website address of the Company: 7) Year of commencement of Business: 8) Sales Tax / VAT / CST Registration Number: 9) Service Tax Registration Number: 10) Authorized product partner / dealer: 11) Complete company name with address, contact person, Telephone No(s)., address on which the Purchase Order should be placed if contract is awarded Place: Date: Signature of authorized official, designation and stamp Page 17 of 17