Resident Handbook

Transcription

1 Resident Handbook

2 Welcome Residents, At Regent we have worked incredibly hard to ensure that all 468 residents are provided with the smoothest move-in possible. Our team has created a need to know list for you, in order to successfully facilitate a quick and easy transition into your new home! Move-in day for residents will be on Monday September 5, Scheduled move-in times are listed below. On move-in day it is important that residents make sure that all of their belongings are packed in boxes marked with their unit number and name. To keep move-in day running smoothly it is of the utmost importance that residents arrive for move-in at scheduled times. If you will be arriving later than the scheduled move-in time please call (289) and notify a Regent Team Member. Upon arrival on move-in day residents will be instructed by a Regent Team Member to drive to the drop-off zone at their respective buildings to drop off belongings. After leaving the drop-off zone a Regent Team Member will direct residents to the parking lot. Before moving in, residents will be directed to a Regent Team Member where they will be given a key fob access card unique to them. This key will give residents access to the building, the gym, the study lounge, their apartment and their bedroom. When the residents collect their keys they will also be given their move-in package and room checklist. We look forward to seeing you! If you have any questions or concerns, please don t hesitate to contact us. Best, info@regentstudents.com

3 Regent at Lake/Regent at James RESIDENT HANDBOOK Welcome to Regent Student Living! Regent is the best in St. Catharines student housing. We are pleased that you have chosen to make your home with us and hope your living experience will be an enriching part of your education. Our goal is to provide a housing environment conducive to academic, social, cultural, and personal growth. This guide will assist you with identifying your housing responsibilities in order to create a positive living environment. Your housing environment will be enhanced by your presence and involvement. By living in such close quarters, you are an integral part of this environment. We cannot create your community; only you and your neighbours can do that. An understanding of, and respect for, the rights and interests of others are the keys to making the housing experience meaningful for all. This handbook is designed to acquaint you with benefits, necessary policies and regulations regarding housing. Let it be your guide to your maintaining a positive living experience! Everyone in a community shares the ownership of taking an active role in the safety and wellbeing of the community, maintaining the condition of the facility, and being proactive in taking action if there is a violation of community standards. Please read through this entire handbook and keep it handy for future reference; it is part of your Lease Agreement, and you will be responsible for understanding and adhering to its contents. While every effort has been made to be accurate and complete, all information in this handbook is subject to reasonable changes throughout the term of your housing agreement. If you have any questions that were not covered in this Handbook, please be sure to contact the office; our staff will be happy to assist you. It is our hope that the upcoming school year is a rewarding experience for you. Sincerely, The Regent Team 1

4 CONTENTS Building Information... 3 Mailing Address & Contact Information... 3 On Call & Emergencies... 3 Office Hours & Front Desk... 3 Lease Agreements... 3 Assignment & Subletting... 3 Insurance... 3 Lease Abandonment... 3 Notice to Vacate... 4 Occupancy Limits... 4 Utilities... 4 Move In/Move Out... 4 Building Policies & Tenant Responsibilities... 5 Alcohol... 5 Alterations & Decorating... 5 Barbeques... 5 Antennas & Satellite Dishes... 5 Appliances... 5 Balconies, Windows & Screens... 5 Businesses... 6 Cleanliness & Garbage... 6 Noise... 6 Rent Payments... 6 Prohibited Activities... 7 Smoking... 7 Guests... 7 Maintenance & Repairs... 7 Work Orders & Damages... 7 Fumigation & Pest Control... 8 Health & Safety Inspections and Preventative Maintenance... 8 Safety & Security... 8 Locks, Keys, and Lockouts... 8 Fire Hazards & Fire Safety... 9 Amenities & Services... 9 Parking... 9 Amenity Access Internet

5 BUILDING INFORMATION Mailing Address & Contact Information Regent Student Living: 51 Lake Street St. Catharines, ON L2R 5X1 136 James St. St. Catharines, ON L2R 5C4 Office On Call & Emergencies For after hours emergencies, contact the On Call staff at Office Hours & Front Desk The Office is typically open Monday to Friday, 9 a.m. 5 p.m. and closed on the weekends and during holidays. In the event of a closure, a sign will be posted on the Office door. For Front Desk hours, see the sign at the Front Desk. LEASE AGREEMENTS Assignment & Subletting A Tenant shall not assign or sublet the premises/leased premises or any part thereof without first obtaining the prior written and signed consent of the Landlord. If a Tenant wishes to sublet, they must complete a Sublet Agreement and provide a copy to the Landlord. Sublet Agreements can be obtained from the office. Insurance Tenant shall be responsible for obtaining insurance coverage for his/her personal property and damages caused by the Tenant regardless of malicious intent. Lease Abandonment If Tenant fails to take possession, vacates, or abandons the premises/leased premises without having given proper notice to the Landlord, the Landlord may at any time thereafter without notice or demand re-enter and re-let the premises/leased premises to any other persons. 3

6 Any furniture or personal effect left behind after Tenant vacates (for any reason) will be considered abandoned. These items may be removed and/or disposed of as Landlord sees fit, and Tenant shall pay for removal/disposal of these items. Notice to Vacate Your lease agreement is a legally binding contract. If you wish to end your lease at the end of your lease agreement, you must provide an N9 form in accordance with the Residential Tenancies Act (RTA). Month-to-month tenants must provide a sixty (60) day notice using the N9 form. Term tenants must provide a sixty (60) day notice using the N9 form (vacate date cannot be earlier than the last day of the term). If a tenant fails to provide an N9 form, they will remain financially responsible for the unit until an N9 is received and the 60 day notice period has passed. Occupancy Limits For all leased premises, the occupancy limits are one (1) per bedroom. For all common spaces, please abide by posted signs. Coed Living Coed living is allowed with all tenants permission/approval in writing. Please see office for more detail. Utilities Your unit will be provided with electricity, water, gas and high speed internet. Move In/Move Out The Resident is required to follow the move in schedule as established by the Landlord. Once moved in, Residents should complete the Unit Condition Form and return it to the Landlord immediately. Failure to submit this report will result in the Landlord assuming the lease premises is in perfect condition. Residents will vacate the premises by 12pm (noon) on the final day of tenancy. The leased premises should be left in clean, undamaged condition with all personal effects and trash removed. Should the Landlord be required to clean the premises as a result of Resident s failure to comply, charges may ensue. Additionally, if Resident s failure to comply delays a new occupant from moving in, the Resident shall be liable for charges associated with the new occupant staying elsewhere in the interim. 4

7 BUILDING POLICIES & TENANT RESPONSIBILITIES Alcohol Alcohol is not permitted in any common spaces, hallways, stairways, elevators or amenities. Alterations & Decorating Residents may not make any alterations to any part of the premises/leased premises, or alter the equipment or install fixtures, without first obtaining the written consent from Landlord. If alterations are approved, Residents may be required to return the suite to its original condition prior to vacating the premises/leased premises. Management will inspect, during the last month of the tenancy, to ascertain that the alterations have been returned to original condition. If Residents fail to restore the premises/leased premises, any necessary work may be charged back to them. All alterations not removed shall, upon vacating the premises/leased premises, become the property of Landlord without payment of any compensation to the Residents. We encourage Residents to decorate in a manner that does not change or damage the existing premises/leased premises. Residents should use caution when affixing items to walls. If the affixation causes damage or punctures the wall, there may be charges to Resident at the end of the lease. Painting is not allowed. Barbeques Due to fire regulations, the storage and/or use of barbeques or propane tanks on balconies is prohibited. If found, these items will be removed immediately by the Landlord at the Resident s expense. Antennas & Satellite Dishes Radio antennas, television antennas and/or satellite dishes are not permitted on the premises/ leased premises without prior written permission from Landlord. Appliances Appliances are provided in the leased premises. Resident shall not install any appliance which has not been provided by the Landlord as it may conflict with heating and/or electrical systems. The Resident is responsible for ensuring appliances are kept clean. If you are unsure how to operate an appliance, contact the Landlord for instruction. Balconies, Windows & Screens Residents shall not store any belongings on balconies including but not limited to furniture, garbage, boxes and bottles. Residents shall not hang anything from balconies or windows, such as decorations, flags or lights. 5

8 Window screens should never be removed (except for cleaning purposes), and by no means should anything ever be thrown from a window or balcony. Businesses Conducting any business, professional or commercial enterprise in the premises/leased premises is strictly prohibited. Cleanliness & Garbage Residents will be responsible for keeping the premises/leased premises clean to a reasonable housekeeping standard to prevent pests, rodents and odours. If there are damages caused by willful or negligent conduct of the Resident or any visitors, the Resident will be responsible for paying for such damage. Violators will be given a warning and have 48 hours to rectify the problem. If a Resident does not comply, Landlord will remedy and charge the Resident All garbage should be disposed of in tightly secured bags. Residents should use the proper receptacles when disposing of all garbage. Garbage should not be left outside receptacles, in hallways, stairways, breezeways, or anywhere other than the appropriate bin and/or in trash chutes. Noise Excessive noise and loud music on the premises/leased premises including breezeways/ hallways, common areas, and parking lots will not be permitted at any time. This includes, but is not limited to, stereos, amplified sound in outdoor areas, televisions, musical instruments, slamming doors and windows, running up and down stairs, sounding vehicle horns and yelling. 24-hour courtesy hours are in place in living areas. Residents are responsible for their guests behaviour. At all times, Residents and their guests must be considerate of their neighbours right to the quiet enjoyment of their home. We are committed to providing a living environment that complements and fosters the academic and intellectual development of everyone students. Rent Payments Rent should be paid in the form of personal cheque, certified cheque, money order, or preauthorized debit payment on or before the 1 st day of every month. Please make cheques payable to Regent If you wish to change your method of payment, provide the new method of payment to the office 5 business days prior to the payment due date. Should a payment be returned as insufficient funds (NSF), the Resident will be charged a $45 NSF fee. Should your account with Regent go into arrears, your Guarantor will be contacted. 6

9 If your rent payment is not received by the 5th of the month, you may receive a notice from the Landlord and Tenant Board. Prohibited Activities Residents and their guests should be aware of the following prohibited activities on the premises/leased premises: 1. Loud or obnoxious conduct 2. Disturbing or threatening the rights, comfort, health, safety or convenience of others 3. Possessing, selling or manufacturing illegal drugs/controlled substances (including medical marijuana) or illegal drug paraphernalia 4. Engaging in threatening violence or any criminal activity 5. Possessing, displaying and/or discharging a weapon, including but not limited to a firearm, BB gun, pellet gun, other air powered weapon or knife 6. Canvassing or soliciting busies or contributions 7. Storing anything having gas and/or electric appliances 8. Tampering with utilities or utility systems 9. Bringing and/or storing hazardous materials 10. Using candles or kerosene or gas lamps Smoking The premises/leased premises is a non-smoking facility. Residents and their guests are prohibited from smoking cigarettes or other substances in any part of the community and must exit the building to smoke. Residents must be a minimum of 9 metres from all entrances while smoking. Guests Residents are responsible for their guests behaviour at all times. Guests should always be escorted around public spaces/lounges. Residents should gain the permission of all roommates to have an overnight guest, and guests are not permitted to stay more than three (3) consecutive nights. MAINTENANCE & REPAIRS Work Orders & Damages Residents are required to inform the office of any maintenance issues immediately via our work order system (regentstudents.com). Failure to report items in need of repair may result in financial responsible for the necessary repairs and/or subsequent damages. Except for normal wear and tear, Residents are responsible for all repairs/replacements in the premises/leased premises. You and the other residential parties are responsible for all repairs/ replacements in the common areas of the premises/leased premises. Should you cause damage to another s Resident s belongs (knowingly or unknowingly), you will be held responsible. 7

10 Prior to arranging any repairs, you must obtain approval from Landlord. Repairs will be made by Landlord or by a Landlord approved and/or selected tradesperson. When vacating the premises/leased premises, you shall leave it in good, clean condition. Fumigation & Pest Control Residents agree to keep the premises/leased premises in clean and sanitary condition at all times. Residents are not to brining furniture into the buildings if they don t know the origin. Furniture, furnishings and personal effects of the Resident brought to the premises/leased premises are subject to inspection by Landlord and may require Resident to fumigate some or all of these items. From time to time, inspections may be done by Landlord to determine if fumigation is needed. If you notice a pest issue, you must report it to the office immediately so that we may help to remedy the situation. Residents must also comply with recommendations from the pest control company. Health & Safety Inspections and Preventative Maintenance With reasonable notice (typically hours), Landlord has the right to enter the premises/ leased premises for the purpose of performing health and safety inspections, preventative maintenance, or other necessary work. Entry is typically made during the hours of 9am 5pm but based on circumstance, may extend to the hours of 8am - 8pm. Typically, these inspections are made quarterly. Repairs made that are found to be the responsibility of the Residents (see Work Orders ), or cleanliness issues noted (see Cleanliness ) may be charged to your account. In cases of emergency, the Landlord/its Agents may immediately enter the leased premises at any time without notice. Safety & Security Residents should report suspicious behaviour or safety concerns to Management immediately. Residents should refrain from allowing entry to the building and/or their suite by an unknown person. Locks, Keys, and Lockouts The Resident shall not alter the locking system on any door giving entry to the premises/leased premises, during the term of the lease, without written consent by the Landlord. In the event the Landlord believes Resident s safety is compromised, a lock change may be reprogrammed immediately. 8

11 In the event of misplaced or lost keys (i.e. hard keys, electronic key cards/fobs, etc.) by the Resident, they are responsible for all costs of lock and/or key replacement. Replacement keys are $45 per key. Payment can be made through cash or cheque at the front desk. Residents are not permitted to make copies of keys to the premises/leased premises or to lend their keys to any other person. All keys issued at move-in shall be returned to Landlord upon lease termination. Residents will be held responsible for the cost of all replacement keys including suite/bedroom keys, mailbox keys, garage keys, and/or access cards. If a Resident is locked out, a charge of $20 will be made payable to Landlord in the same manner as rent. Fire Hazards & Fire Safety Fire safety is extremely important and can save lives. Please note the following fire hazards and safety tips. - Flammable liquids or materials are prohibited on or adjacent to the premises/leased premises. - Sidewalks, stairways, fire escapes and vestibules are not to be obstructed or used for any purpose other than gaining access to and from the premises/leased premises. - Residents must report issues with fire safety equipment to the office immediately. - Residents should not tamper with fire safety equipment including covering detectors. - Residents should not put flammable items in the microwave such as aluminum foil. - Candles and incense are prohibited. - If food is burnt, tenants should not open the suite door. Instead, they should turn on hood fans and open windows. - Never assume an alarm is a false alarm unless you have been notified in advance that the building is testing the alarms. - Evacuate the building in the event of an alarm and do not return until instructed to do so. AMENITIES & SERVICES Parking Parking is offered in two forms covered and uncovered. Residents must complete the Parking Agreement Form before obtaining a parking pass from the office (first-come, first-served). Passes must be visible or you may be ticketed or towed. Parking permits may not be shared between vehicles. Fees are associated with obtaining parking passes and lost parking passes. Misuse of a parking pass may result in parking privileges being revoked. Please note, there are no assigned parking spaces. The Landlord is not responsible for damages caused to a vehicle or by a vehicle on the premises. Due to the urban environment of the Regent Buildings there is currently no visitor parking available. Overnight parking can be found along the nearby side streets. If and when a preferred parking lot is identified, Residents will be advised via . 9

12 Amenity Access Management reserves the right to close or adjust the hours of operation for all amenity spaces. Residents are responsible for any damages they or their guests cause in the amenities. Guests are not permitted in any amenity space without being escorted by a Resident. Residents and guests must ensure they are abiding by all posted rules and signage. Recreation Facilities There are two recreation facilities available for Residents. Cardio & Weight Room 1. Open 24 hours/day. 2. Use equipment at your own risk. 3. Do not use, adjust or operate equipment beyond your physical limitation or without a physician s approval. 4. Any misuse of the equipment in the fitness centre will result in loss of privileges. 5. Guests must be accompanied by a Resident. 6. Residents/Guests under the age of 17 are not permitted to use equipment. 7. No smoking, food or glass objects permitted in the fitness centre. 8. No animals permitted in facility. Study Rooms 1. Open 24 hours/day. 2. Spaces are available on a first come, first served basis. INTERNET Network Name: Regent Password: r3g3nt5500 For techincal support, please contact and a representative will happily troubleshoot and resolve any issues. 10