500 West Monroe Street

Transcription

1 500 West Monroe Street Electronic Tenant Portal Created on September 30, 2018

2 Amenities: Bike to Work Introducing the Bike Room at 500 West Monroe About the Bike Room: Reserved specifically for building tenants Includes wall mounted bike hooks Located on the First Floor of the building. Entrance and Exit ONLY accessible from the alley north of the building and east of Clinton Street. Door located behind the compactor east of the designated parking spots. Key Card Access Information on Joining: Click here for the online Membership Application and Agreement Cost: $120 per year, payments via PayPal. Submit your enrollment forms to the Management Office, suite 2626 Questions, call the Management Office Click here for the Bike Room Termination Form

3 Amenities: Conference Room Click here for information about the Conference Room

4 Amenities: Fitness Center Introducing the Fitness Center at 500 West Monroe About the Fitness Center: New 3,200 Square Foot facility, reserved specifically for building tenants Located on 32nd floor of the building, accessible from both mid and high rise elevator banks Brand New Matrix cardio and weight equipment Locker Room and shower facilities Towel service Key Card Access Hours M-F 6 AM - 7 PM, Saturday 8 AM - 1PM Information on joining: Click here for the online Membership Application and Agreement Cost: $15 per month, Payment via PayPal. Submit your enrollment forms to the Management Office, Suite 2626 Questions, call the Management Office Click here for the Fitness Center Termination Form

5 Amenities: Parking 500 West Monroe contains an eleven-level enclosed parking garage with two (2) levels below grade for reserved parking. The parking garage is managed by Legacy Parking. It s three (3) entrances are located on Monroe,Canal and Clinton Streets. 24-hour parking is available on a daily or monthly basis for 1,300 cars. Monthly rates for the parking garage are $465/month for the reserved garage and $350/month for the public garage. Click here to reserve discounted parking before your visit.

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7 Amenities: Retail Services Bright Horizons: Bright Horizons is a private childcare center for children ages 3 months to 12 years and is offered through company memberships as a benefit to employees. Hours are Monday through Friday 8:00AM until 5:45PM Riverside Newsstand: A sundry shop offering newspapers, magazines, lotto, cards, snacks and drinks. Venice Café: Casual Italian eatery, serving salads, pastas, pizzas and more.

8 Emergency Procedures: Introduction The landlord-tenant relationship is one of mutual dependence and responsibility. This relationship is most important when discussing fire and safety issues. You depend on the building management to provide you with information and instructions on how to respond during an emergency situation. Similarly, we depend on you and all of the tenants to become familiar with that information and participate in evacuation drills and training sessions. Throughout the following Emergencies section we will refer to the Property Manager, building staff team, tenant representatives, emergency wardens, searchers, evacuation assistants and various monitors. These are people in the building who have been assigned specific duties to perform during an emergency situation. Please refer to the Evacuation section of this manual for more information on the responsibilities of each of these positions. If you have any questions about the procedures and plans in this manual, do not hesitate to contact the management office at Additionally for ease of distribution to your staff we are happy to provide this portion of the tenant guide as an electronic document upon request.

9 Emergency Procedures: Active Shooter Response to Active Shooter - Quickly determine the most reasonable way to protect your own life. CONTACTING AUTHORITIES - When you are safe: Call Security or 9-1-1, and be prepared to give the following information concerning the incident: Your exact location (building, floor, room number) Specific location and direction of the assailant(s) Number of assailant(s) Sex, race and age of assailant(s) Clothing color and style Number injured, types of injuries Run - if there is an accessible escape path, attempt to evacuate the premises. Be sure to: Have an escape route and plan in mind Evacuate regardless of whether others agree to follow Leave your belongings behind Help others escape, if possible Prevent individuals from entering an area where the active shooter may be Keep your hands visible Follow the instructions of any police officers Do not attempt to move wounded people Call when you are safe Hide - if evacuation is not possible, find a place to hide where the active shooter is less likely to find you. Your hiding place should: Be out of the active shooter s view Provide protection if shots are fired in your direction (i.e., an office with a closed and locked door) Don't trap you or restrict your options for movement To prevent an active shooter from entering your hiding place: Lock the door Blockade the door with heavy furniture If the active shooter is nearby: Lock the door Silence your cell phone and/or pager Turn off any source of noise (i.e., radios, televisions) Hide behind large items (i.e., cabinets, desks) Remain quiet If evacuation and hiding out are not possible: Remain calm Dial 9-1-1, if possible, to alert police to the active shooter s location If you cannot speak, leave the line open and allow the dispatcher to listen Fight - As a last resort, and only when your life is in imminent danger, attempt to disrupt and/or incapacitate the active shooter by: Acting as aggressively as possible against him/her Throwing items and improvising weapons Yelling Committing to your actions CONTACTING AUTHORITIES - When you are safe: Call 9-1-1, and be prepared to give the following information concerning the incident: Your exact location (building, floor, room number)

10 Specific location and direction of the assailant(s) Number of assailant(s) Sex, race and age of assailant(s) Clothing color and style Number injured, types of injuries Once has been contacted, please contact Building Security at to inform them of the incident. Top of Page

11 Emergency Procedures: Bomb Threats General Information Fortunately, the vast majority of bomb threats are false alarms. Unfortunately, it is difficult to differentiate false alarms from genuine threats. As little publicity as possible should be given to the incident, since the objective of the caller is usually to disrupt normal business functions by causing the building to be evacuated. There are at least two reasons why bomb threats are a serious problem: 1. Serious personal injury can result if an explosive or fire-generating device is set off. 2. Valuable work time is lost during building evacuations. The Piedmont Office Management staff will work to control unauthorized access to this facility. The success of the preventive strategy requires full cooperation from all tenants. All suspicious individuals or situations should be reported at once to the management office or to security at Procedure 1. The person who receives the bomb threat call: Get as much information from the caller as possible. Dial 911 and reports the threat to the local police or fire department. Call the management office or security at If a non-descriptive general bomb threat is received (no description of bomb, no detonation time, no location, etc.), the building will remain open and all Tenant Representatives contacted to be advised of the situation. The decision to evacuate is then the responsibility of each tenant. Total evacuation may be necessary when the threat is specific in nature, the call cannot be resolved as a hoax, or if a suspicious object is located. If total evacuation is ordered by local authorities, property management will conduct an orderly evacuation in accordance with the procedures outlined in the Evacuation section of this plan. NOTE: Two-way radios may detonate some explosive devices. Therefore, two-way radios should not be used during bomb threats. 2. The management office contacts the building staff team and all Tenant Representatives. The Property Manager and Tenant Representatives discuss the need to notify company employees of the threat and to evacuate the building. 3. The Tenant Representatives contact the Emergency Wardens, searchers and monitors assigned to their space. In addition, the Tenant Representatives assume full control of their space and activate the Emergency Preparedness and Evacuation Plan. 4. If deemed appropriate by each company s decision maker Tenant Representatives notify employees in a calm and deliberate manner. Carefully worded pre-planned statements can convey the urgency of the situation without causing panic. An appropriate statement might be, Employees are directed to immediately cease work, gather their personal belongings and proceed to (the emergency stairwell or floor [x]). This is not a drill. 5. Tenant Representatives execute their bomb threat search plan, making sure searchers: Search for objects that seem out of place. Do not touch anything! Suspicious objects MUST NOT be tampered with. Notify building management immediately at if they have found a suspicious object. (The management team will then notify the fire department, which will subsequently assume full control of the operation.) 6. The building staff team reports to the affected area of the building and begins a search of the following areas: Public areas Stairways Elevators Equipment rooms Cleaning closets Restrooms Air handler rooms Any other areas designated by the police 7. Tenant Representatives search the common areas of their floor including the following areas: Public Areas Stairways

12 Restrooms 8. Tenant Representatives inform building management at of all new developments NOTE: If your company decides to evacuate the building, use the stairways to evacuate. The Tenant Representative must confirm with the Property Manager that your company has evacuated the building. Tenant Responsibilities 1. Develop a Bomb Threat Search Plan to be executed upon receipt or notification of a threat and select people to participate in it. 2. Search leased space for suspicious items. 3. Evacuation. If a non-descriptive general bomb threat is received, the building will remain open. The decision to evacuate is then the responsibility of each tenant. Building Staff Responsibilities Property Management 1. Assist tenants who have received a bomb threat. Requesting: Specifics of the threat. If 911 has been called. (If not, the Property Management will call 911.) If a bomb search has been initiated. (The Property Management will remind the tenant that it is their responsibility to search their own leased space.) If employees have been notified of the threat. 2. Notify the Tenant Representatives and the building staff team. 3. Execute the Bomb Threat Notification Procedure. Preventative Measures Conduct regular inspections in every suite for suspicious objects. Neat offices that are free from debris and boxes can make a foreign object easier to detect. Encourage all employees to report any suspicious persons wandering about the offices, corridors and restrooms to the management office at Monitor all delivery people and repairmen while in your office. Do not leave your office unattended and unlocked for any reason. All drawers, cabinets, compartments, closets, etc. fitted with locks should be kept locked. Encourage all employees to comply with the building security access control measures. Top of Page

13 Emergency Procedures: Civil Disturbance Should a riot or civil disturbance start outside the Building, the security officers will immediately lock all entrances to the building. The police will be notified. We will keep you informed. If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor and the police will be summoned.

14 Emergency Procedures: Elevator Malfunction If you are in the elevator and it stops for no apparent reason, remember to remain calm. Pressing the emergency button within the cab will alert Building Management that the elevator is malfunctioning. The cab number will be identified and so too, the specific floor on which it is stuck. The Security Officer will establish two-way communication with the elevator occupants until help has arrived. In the event of a power outage, elevators will continue to operate using our emergency power generator. Should an outage occur, elevator lights will remain on, but the car itself will temporarily cease moving. Each elevator will automatically return to the lobby, their doors will open and they will remain inoperable until the power has been restored. In the event of a fire, Elevators MUST NOT BE used in an evacuation, USE THE STAIRWELLS AND FOLLOW DIRECTIONS GIVEN OVER THE BUILDING LIFE SAFETY SYSTEM.

15 Emergency Procedures: Emergency Contacts DIAL IN EMERGENCY FOR FIRE, POLICE, MEDICAL, AMBULANCE Fire Department Non-Emergency 311 Police Department Non-Emergency 311 Ambulance 911 Building Management Please click here for the Emergency Telephone Numbers list Important notes If you call for a medical emergency, please be sure to notify building management with your name, callback number and location so that security can guide the paramedics to the correct place. In a real fire/disaster alarm situation, unless you have something to report, please do not call the building office! Building management needs to attend to the situation, whether it is a false alarm or a true emergency and telephone lines must be kept clear in the event of an emergency.

16 Emergency Procedures: Evacuation There are different reasons building management or local authorities may call for an evacuation. The most common of these being fire. However, because the building has an extensive sprinkler system, a fire is likely to be contained. Therefore, it s very unlikely that the entire building will be evacuated. In all emergency situations, the most important thing to do is to LISTEN to instructions given over the building s emergency speaker system; LOCATE, in advance, both stairwell exit doors on your floor; and PARTICIPATE in the building's Annual Emergency Drill.

17 Emergency Procedures: Fire General Information The building is designed to contain and suppress fires within each floor. Thus when an alarm is sounded the floor where the fire was detected, two floors above, the alarm floor and 1 floor below will receive an alarm. If evacuation is deemed necessary it will be initiated by the fire department. The Property Manager will be in charge of the situation until the fire personnel arrive. Upon arrival, the fire chief is in charge. Fire Drills The Property Management team conducts emergency evacuation drills in accordance with code requirements and the approved plan. All occupants of the building are required to participate in the emergency evacuation drill. A written record of the drills are kept on the premises and readily available for inspection by the fire department. Each Tenant Representative or supervisor must predetermine priorities for the safety of records, classified material and/or securities. Supervisors also must cooperate with the Tenant Representative to ensure that all employees are well-informed and instructed on evacuation procedures. Click here for Information regarding If You Discover Smoke Procedure 1. The person who discovers the fire: dials 911 and reports the fire to the fire department. calls the management office at to report the location of the fire. if the fire is found in an area or room that can be contained by a door, close the door. 2. Based on the announcements, the Tenant Representatives will contact the Emergency Wardens, searchers, monitors and evacuation assistants assigned to their floor. The Emergency Warden and the Tenant Representatives should assist people on the fire floors with the announcement instructions. 3. The Emergency Wardens and searchers go into immediate action. Absolute silence and decorum must prevail for maximum effectiveness. 4. Evacuation assistants immediately contact and help their assigned person. Persons with disabilities wait for help from their Evacuation assistant. 5. The stairway and elevator monitors go to their stations and perform their assigned duties. 6. Tenant Representatives distribute the flow of people evenly via all available stairway exits. If a stairway is filled with smoke or on fire, the alternate stairway can be reached via crossover through the closest tenant floor. 7. All elevators are called to the ground floor and put on manual control. The building staff team promptly clears the ground floor lobbies by directing all people outside to avoid lobby congestion. 8. As each floor is evacuated, the stairway monitors make sure all stairway doors are closed after the last person evacuates/relocates from the floor. 9. The fire department will issue an all clear message before re-entry into the building or floors will be allowed. When the all clear is announced, Tenant Representatives should lead the employees in an orderly fashion back to their work places. If available, elevators will be back in service. 10. The intermittent Alarm Signal is silenced when the all clear is announced. (The alarm signal continues throughout the state of emergency.) Tenant Responsibilities Tenant Representatives 1. Direct the evacuation of the floor in accordance with the directions received from the building public announcement system and the following guidelines: Utilize Emergency Wardens to ensure that all occupants are notified of the fire and immediately execute the Emergency Preparedness and Evacuation Plan. Know where all persons with disabilities are located and keep an up-to-date list. These persons may need special assistance in the event of evacuation. Select the safest stairwell to use for evacuation on the basis of the location of the fire and any information received from the fire chief and/or security desk attendant. 2. Notify building management at if a stairwell is affected by smoke. 3. Keep building management informed of the means being employed for evacuation by the occupants of your floor and other pertinent information.

18 Emergency Wardens Searchers 1. Assist the Tenant Representative in the effective implementation of the Emergency Preparedness and Evacuation Plan. 2. Ensure the evacuation of all occupants within your tenant space. 3. In the absence of the Tenant Representative, assume the full duties and responsibilities of the Tenant Representative position. 1. Check all rooms and remote areas including restrooms and conference rooms. Ensure all doors in area have been closed. 2. Advise any remaining personnel on the floor of the emergency and ensure their evacuation. 3. Evacuate any non-employees from the floor and check reception area and elevator lobby. Stairway Monitors 1. Take a position at your assigned stairway and assist in the evacuation of personnel. 2. Before anyone enters the stairwell to evacuate, check the environment in the stairwell. If it is affected by smoke, direct occupants to an alternate stairwell and notify building management at Instruct personnel to form a single line into the stairwell and direct personnel to exit along the right side of the stairway. 4. Calmly supervise and monitor evacuation flow. 5. Stay at the exit until searchers have cleared all personnel from the floor. 6. For stairwell monitors stationed near elevators, MAKE SURE PERSONNEL DO NOT USE ELEVATORS DURING EVACUATION/RELOCATION. Elevator Monitors 1. Direct employees to the nearest stairway. 2. Know the location of all evacuation stairways. 3. Remain at your designated post until the Emergency Warden instructs you to evacuate. 4. MAKE SURE PERSONNEL DO NOT USE ELEVATORS DURING EVACUATION. Evacuation Assistants (to aid persons with disabilities) 1. Evacuate persons with disabilities. 2. If necessary, ensure persons with disabilities are carried by their assigned assistants. Wheelchairs should be left behind. Building Staff Responsibilities Top of Page

19 Emergency Procedures: Fire & Life Safety Fire Emergency IF YOU DISCOVER A FIRE, you should remain calm and: Call 911 from a safe location. Evacuate or relocate and assist all others in the immediate area. Close doors behind you to isolate fire. Proceed to stairwells and LISTEN for instructions. NEVER use the elevators. Please keep in mind there are emergency phones in the stairwell every 5 floors. Be cautious when opening doors so as not to spread the fire. Touch any door to see if it is hot before opening. If smoke is present, stay low and crawl with your body against the floor. The clearest air is near the floor. If forced to make a dash through smoke or flame, hold your breath and cover your nose and mouth with an article of clothing. Fire Prevention Do not accumulate quantities of discarded files or other paper trash in your office or storage area. Pay special attention to housekeeping in those departments that produce quantities of debris, such as duplication machines, mailing and receiving rooms. Do not stack boxes to the ceiling. An 18 clearance must always be maintained. Do not store flammable solvents, duplicating fluids, or other combustible fluids. Keep electrical appliances in good repair. Report unsafe conditions to the building office. When furnishing an office, consider the fire potential of materials used in large amounts, like overstuffed chairs, settees, couches or anything that could become a combustible item. Such furnishings should be flameproofed. Where potential for fire is especially high, such as supply rooms, tenants may wish to consider installing additional fire extinguishers.

20 Emergency Procedures: Homeland Security Piedmont recommends that each tenant have an emergency action plan in place to help their employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency. Department of Homeland Security Federal Emergency Management Association American Red Cross Center for Diseases Control and Prevention Emergency Preparedness and Response Local media outlets will provide important information during an emergency situation.

21 Emergency Procedures: Medical Emergency Time is extremely important in the case of a medical emergency. Piedmont Office Management recommends that all tenants keep a first aid kit unlocked and fully stocked in their suite. It is the tenant s responsibility to also make sure that employees are aware of its location. The management office requests that tenants provide a list of any office personnel whom are trained in CPR. This list is extremely valuable and will be used by building management to locate trained individuals to assist in an emergency on a voluntary basis. Procedure 1. The person who discovers the emergency Dial 911, telling the paramedics: 1. Building address 500 West Monroe Chicago, Illinois Your name 3. Your company name 4. Your floor/suite number 5. Your telephone number Call the management office at The management office directs the emergency personnel to the medical emergency. 3. The building staff team recalls a passenger elevator to the ground floor to transport the paramedics to the floor of the medical emergency. A tenant representative or designated employee needs to be positioned at the passenger elevator lobby to escort the paramedics upon arrival to the location of the individual needing medical assistance. NOTE: It is crucial that the injured person is not moved. Try to keep the injured person comfortable without moving him/her.

22 Emergency Procedures: Power Failure General Information In the event the building sustains a power failure, emergency lighting is available throughout the building including the stairwells. The stairwell emergency lighting is on generator back up. All HVAC equipment, lights, receptacles and most telephone equipment will not be operational. One elevator in each elevator bank will be operational. The life safety system will be operational. Procedure 1. The chief engineer contacts the electric company to find out the duration of the power outage. 2. Tenant Representatives check the elevators on their floors to see if people are trapped inside. If there are people trapped the Tenant Representatives will ask them to remain calm and then notify the chief engineer of their location. 3. Elevator monitors report to the elevator lobby on their floors to assist the Tenant Representative in assessing the elevator situation. If people are entrapped, the elevator monitor will stay in contact with these people and do not leave the elevator lobby. Do not try to pry the doors open. 4. Stairway monitors report to the elevator lobby on their respective floors and await direction from Tenant Representative 5. If the power is not restored after 15 minutes, all Tenant Representatives proceed to main floor lobby. 6. The chief engineer meets the Tenant Representatives at main floor lobby and informs them of the situation. 7. If the electric company does not know how long the power will be out, or if power will be out for longer than one hour, the building may need to be totally evacuated. 8. If total evacuation is necessary, it is conducted according to the evacuation procedure.

23 Emergency Procedures: Prevention Suspicious Activities Any suspicious activities should be reported immediately to the management office during regular working hours or the security desk after building hours. During business hours, management personnel will escort the police officers directly to your suite. Crime Prevention Message The management staff is concerned about the safety and protection of our tenants, their employees and their property. We are conscious of the various criminal activities to which each of us is exposed on a daily basis. To reduce crime, emphasis must be placed on preventive rather that reactive measures. Preventive measures against office thefts, burglaries after hours and crimes against persons can best be achieved through the individual efforts of each employee. To minimize incidents, it is important that you establish and routinely monitor procedures, rules and regulations as a means of preventing losses and identifying wrongdoing. We request that these procedures be circulated among all employees and that everyone is made aware of the importance of helping to ensure a safer and more secure work environment. We strongly suggest that valuables and personal property be stored and secured out of sight. Please note that management does not provide security services to any tenant suite. Contracts for guard services are on behalf of the building owners and are for the protection of their interests in public (common) areas only. All criminal activities should be reported immediately to the police department at 911 or the Management Office at Training All members of the emergency preparedness and evacuation team must attend forums and informational sessions produced by the fire department, police department and Piedmont Office Management. The information is essential to the readiness of the emergency preparedness and evacuation team. The sessions are designed to illustrate the need for a fire action plan, show the proper use of building fire suppression equipment and acquaint everyone with the specific evacuation plan of the building. The sessions will be conveniently scheduled by Property Management. Regular in-house company meetings and fire drills are encouraged to familiarize employees with the Emergency Preparedness and Evacuation Plan. Piedmont Office Management may be contacted for assistance in presentations and review of the Emergency Preparedness and Evacuation Plan. Top of Page

24 Emergency Procedures: Severe Weather The US Weather Service reports the movement of severe weather that may present a threat to the metropolitan area. Tenants have the choice of evacuating or remaining in the building during a severe weather alert. Security and building management monitors the National Weather Service via radio for emergency updates including weather. Tenants are encouraged to also monitor severe weather through radio or alert. Should a Tornado or High Wind warning be issued for the Chicago area that threatens the building and safety of the occupants, a building-wide announcement will be made over the building public announcement system. Tenant Responsibilities All Tenants It is recommended that the following inventory of emergency equipment to be used during severe weather is maintained. Flashlights and fresh batteries First aid kits to treat minor injuries Portable radios useful for keeping abreast of severe weather conditions Tenant Representatives or Emergency Warden 1. Move all occupants to the core areas of the building (corridors, elevator lobbies). Stay away from exterior windows and the perimeter of the building. Sit down and protect yourself by putting your head as close to your lap as possible, or kneel protecting your head. 2. If your company decides to evacuate the building, notify the management office of your intention to do so. Evacuate via stairway in a severe weather evacuation. Do not use the elevators. Keep clear of elevators and stairwell doors. 3. Assign people within your office to make certain that all members of your staff have vacated safely. 4. Confirm with the (Property Management /lobby security officer/lobby monitor, etc.) that your company has totally evacuated its space and the building. 5. Notify the Property Management of all leaks, fires and structural or other damage during or after the storm at

25 Emergency Procedures: Toxic Hazards If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call 911. Provide the building s address, your floor and phone number and also what type of spill has occurred. Take appropriate action to contain the hazard; close doors behind you and always follow all safety procedures when working with toxic materials. Once in a safe location, please also contact Building Security at or Building Management at

26 Introduction: Welcome The tenant information provided in this handbook is meant to give you a better understanding of 500 West Monroe and facilitate your company s operations. There is a great deal of information contained in this handbook, take time to familiarize yourself with this handbook and it will become a valuable resource. Please note that the Property Management Office is available to help in any way possible. Your first call for any problem or question can always be directed to the Property Management Office and we will assist you from there. The contact information for the Property Management Office is: Telephone: Fax: Address: Office of the Building 500 West Monroe Chicago, Illinois Suite #2626 Every attempt has been made to provide current and accurate information in this handbook, but it is possible that some items will change over time. The Management Office will promptly notify you of any such changes. Please feel free to contact the Management Office with any questions you may have. We are here to serve you. Welcome to 500 West Monroe.

27 Introduction: About Piedmont Office Realty Trust Piedmont Office Realty Trust, Inc. (NYSE: PDM) is an owner, manager and operator of high-quality, Class A office properties located in select sub-markets of major U.S. cities. Its geographically-diversified, over $5 billion portfolio is comprised of more than 21 million square feet. The Company is a fully-integrated, self-managed real estate investment trust (REIT) with local management offices in each of its major markets and is investment-grade rated by Standard & Poor's (BBB) and Moody's (Baa2). Click here to view the latest news

28 Introduction: About 500 West Monroe Standing as one of the tallest office buildings west of the Chicago River in the Central Business District, 500 West Monroe is a distinguished and architecturally appealing property on the Chicago skyline. The granite and marble building was designed by renowned architects Skidmore, Owings & Merrill and features an illuminated glass spire on the southeast corner of the building and a bell tower, which leads downward to the dramatic three-story entrance on the ground floor. 500 West Monroe is located in the heart of Chicago's West Loop submarket ideally situated one block from Union Station, the city's busiest commuter rail station and is located within walking distance of the LaSalle Street financial corridor and the burgeoning Theater District. 500 West Monroe exemplifies its commitment to sustainability and Class A operations by maintaining Energy Star Certification, BOMA360 Certification, and LEED EBOM Gold Certification.

29 Introduction: Operating Instructions Navigation You move through The Electronic Tenant Handbook just as you would a traditional internet site. After clicking anywhere on the main page, there is a Table of Contents that provides links to various chapters. Upon entering a chapter, links to specific information are provided in sub-sections. Special Features This Electronic Tenant Handbook has special features, such as an Interactive site map and a Tenant Services section that contains a number of downloadable and printable administrative forms. In order to be able use these features, you must have Adobe Acrobat Reader installed on your computer. This software is free and easy to use. To obtain the software for free, click here. Updates The Electronic Tenant Handbook is updated on a regular basis. Please be sure to continuously check back for updates and new information. If you have trouble accessing the Electronic Tenant Handbook or need assistance, please or call the property management office.

30 Operations: Building Holidays Listed below are the Building Holidays observed each year that will assist you in planning your operations during the year. New Year's Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Day Although an engineer is always on duty as specified in the Building Rules and Regulations, certain services are not provided on weekends and the holidays listed above.

31 Operations: Building Management Property Management services are provided for 500 West Monroe under contractual agreement with Piedmont Office Realty Trust. The Office of the Building is located in Suite The office hours are 7:30AM to 5:00PM, Monday through Friday. The telephone number is When the office is closed, this line will be picked up by the guard at the Security Center. All requests for extra engineering or maintenance services, janitorial, security, etc. should be directed to the Office of the Building during regular office hours. The following personnel are available to address tenant needs: Senior Property Manager Sean Kehoe Assistant Property Manager Christie Ponsot Customer Service Coordinator Carin Hudson Chief Engineer Joseph Keaty Director of Security Luis Centeno Janitorial Supervisor Anna Malczewska

32 Operations: Emergency Contacts DIAL IN EMERGENCY FOR FIRE, POLICE, MEDICAL, AMBULANCE Fire Department Non-Emergency 311 Police Department Non-Emergency 311 Ambulance 911 Building Management Please click here for the Emergency Telephone Numbers list Important notes If you call for a medical emergency, please be sure to notify building management with your name, callback number and location so that security can guide the paramedics to the correct place. In a real fire/disaster alarm situation, unless you have something to report, please do not call the building office! Building management needs to attend to the situation, whether it is a false alarm or a true emergency and telephone lines must be kept clear in the event of an emergency.

33 Operations: Leasing The leasing company for 500 West Monroe is JLL. Listed below is the contact information for the authorized representatives. Senior Vice President Gary Kostecki Managing Director Mike Curran

34 Operations: Rent Payments Banking Instructions Bank Name- JP Morgan Bank Bank Address- New York, NY ABA # Account Name- Piedmont 500 West Monroe Fee, LLC Account # REF: Lockbox Address Piedmont 500 West Monroe Fee, LLC Network Place Chicago, IL Courier Delivery Only JP Morgan Chase 131 S Dearborn St Chicago, IL Attn: Piedmont 500 West Monroe Fee, LLC - Lockbox No

35 Operations: Security At 500 West Monroe, we strive to maintain a safe and secure building. All employees must have an activated keycard to enter the building. Uniformed Security Officers patrol 500 West Monroe 24 hours a day, 7 days a week. They are trained in emergency response and can contact Building Management at any time. The following security personnel are available to assist tenants and guests: Title Name Phone Number Director of Security Luis Centeno

36 Policies & Procedures: Construction Click here to access a copy of the Contractor Policies and Procedures.

37 Policies & Procedures: Elevator Policy Please be advised that Freight elevator areas should be cleared daily. Any items left in the freight area will be disposed of each evening by Building staff at tenant expense, if applicable.

38 Policies & Procedures: General Rules & Regulations GENERAL RULES & REGULATIONS 1. Tenant agrees to observe the rights reserved to Landlord in the Lease and agrees, for itself, its employees, agents, clients, customers, invitees and guests, to comply with the following rules and regulations with such reasonable modifications thereof and additions thereto as Landlord may make, from time to time, for the Building. 2. On Saturdays, Sundays and Holidays, and on other days between the hours of 6:00 P.M. and 8:00 A.M. the following day, or such other hours as Landlord shall reasonably determine from time to time, access to the Property or to the passageways, entrances, exits, shipping areas, halls, corridors, elevators or stairways and other areas in the Property may be restricted and access gained by use of a key to the outside doors of the Property, or pursuant to such security procedures Landlord may from time to time impose. All such areas, and all roofs, are not for use of the general public and Landlord shall in all cases retain the right to control and prevent access thereto by all persons whose presence in the judgment of Landlord shall be prejudicial to the safety, character, reputation and interests of the Property and its tenants provided, however, that nothing herein contained shall be construed to prevent such access to persons with whom Tenant deals in the normal course of Tenant's business unless such persons are engaged in activities which are illegal or violate these Rules. Tenant and no employee or invitee of Tenant shall enter into areas reserved for the exclusive use of Landlord, its employees or invitees. Tenant shall keep doors to corridors and lobbies closed except when persons are entering or leaving. 3. Tenant shall not paint, display, inscribe, maintain or affix any sign, placard, picture, advertisement, name, notice, lettering or direction on any part of the outside or inside of the Property, or on any part of the inside of the Premises which can be seen from the outside of the Premises, without the prior consent of Landlord, and then only such name or names or matter and in such color, size, style, character and material as may be first approved by Landlord in writing. Landlord shall prescribe the suite number and identification sign for the Premises (which shall be prepared and installed by Landlord at Tenant's expense). Landlord reserves the right to remove at Tenant's expense all matter not so installed or approved without notice to Tenant. 4. Tenant shall not in any manner use the name of the Property for any purpose other than that of the business address of the Tenant, or use any picture, video, or likeness of the Property, in any letterheads, envelopes, circulars, notices, advertisements, containers, wrapping material, or video production without Landlord's express consent in writing. 5. Tenant shall not place anything or allow anything to be placed in the Premises near the glass of any door, partition, wall or window which may be unsightly from outside the Premises, and Tenant shall not place or permit to be placed any article of any kind on any window ledge or on exterior walls. Blinds, shades, awnings or other forms of inside or outside window ventilators or similar devices, shall not be placed in or about the outside windows in the Premises except to the extent, if any, that the character, shape, color, material and make thereof is first approved by the Landlord. 6. Furniture, freight and other large or heavy articles, and all other deliveries may be brought into the Property only at reasonable times and in the manner designated by Landlord, and always at the Tenant's sole responsibility and risk. Landlord may impose reasonable charges for use of freight elevators after or before normal business hours. All damage done to the Property by moving or maintaining such furniture, freight or articles shall be repaired by Landlord at Tenant's expense. Landlord may inspect items brought into the Property or Premises with respect to weight or dangerous nature. Landlord may require that all furniture, equipment, cartons and similar articles removed from the Premises or the Property be listed and a removal permit therefor first be obtained from Landlord. Tenant shall not take or permit to be taken in or out of other entrances or elevators of the Property, any item normally taken, or which Landlord otherwise reasonably requires to be taken, in or out through service doors or on freight elevators. Tenant shall not allow anything to remain in or obstruct in any way, any lobby, corridor, sidewalk, passageway, entrance, exit, hall, stairway, shipping area, or other such area. Tenant shall move all supplies, furniture and equipment as soon as received directly to the Premises, and shall move all such items and waste (other than waste customarily removed by Property employees) that are at any time being taken from the Premises directly to the areas designated for disposal. Any hand-carts used at the Property shall have rubber wheels. 7. Tenant shall not overload any floor or part thereof in the Premises, or the Property, including any public corridors or elevators therein bringing in or removing any large or heavy articles, and Landlord

39 may direct and control the location of safes and all other heavy articles and require supplementary supports at Tenant's expense of such material and dimensions as Landlord may deem necessary to properly distribute the weight. 8. Tenant shall not attach or permit to be attached additional locks or similar devices to any door or window, change existing locks or the mechanism thereof, or make or permit to be made any keys for any door other than those provided by Landlord. If more than two keys for one lock are desired, Landlord will provide them upon payment therefor by Tenant. Tenant, upon termination of its tenancy, shall deliver to the Landlord all keys of offices, rooms and toilet rooms which have been furnished Tenant or which the Tenant shall have had made, and in the event of loss of any keys so furnished shall pay Landlord therefor. 9. If Tenant desires signal, communication, alarm or other utility or similar service connections installed or changed, Tenant shall not install or change the same without the prior approval of Landlord, and then only under Landlord's direction at Tenant's expense. Tenant shall not install in the Premises any equipment which requires more electric current than Landlord is required to provide under Lease, without Landlord's prior approval, and Tenant shall ascertain from Landlord the maximum amount of load or demand for or use of electrical current which can safely be permitted in the Premises, taking into account the capacity of electric wiring in the Property and the Premises and the needs of tenants of the Property, and shall not in any event connect a greater load than such safe capacity. 10. Tenant shall not obtain for use upon the Premises ice, drinking water, towel, janitor and other similar services, except from Persons approved by the Landlord. Any Person engaged by Tenant to provide janitor or other services shall be subject to direction by the manager or security personnel of the Property. 11. The toilet rooms, urinals, wash bowls and other such apparatus shall not be used for any purpose other than that for which they were constructed and no foreign substance of any kind whatsoever shall be thrown therein and the expense of any breakage, stoppage or damage resulting from the violation of this Rule shall be borne by the tenant who, or whose employees or invitees shall have caused it. 12. The janitorial closets, utility closets, telephone closets, broom closets, electrical closets, storage closets, and other such closets, rooms and areas shall be used only for the purposes and in the manner designated by Landlord, and may not be used by tenants, or their contractors, agents, employees, or other parties without Landlord's prior written consent. 13. Landlord reserves the right to exclude or expel from the Property any person who, in the judgment of Landlord, is intoxicated or under the influence of liquor or drugs, or who shall in any manner do any act in violation of any of these Rules. Tenant shall not at any time manufacture, sell, use or give away, any spirituous, fermented, intoxicating or alcoholic liquors on the Premises, nor permit any of the same to occur (except in connection with occasional social or business events conducted in the Premises for which Tenant maintains insurance and which do not violate any Laws nor bother or annoy any other tenants). Tenant shall not at any time sell, purchase or give away, food in any form by or to any of Tenant's agents or employees or any other parties on the Premises, nor permit any of the same to occur (other than in lunch rooms or kitchens for employees as may be permitted or installed by Landlord, which does not violate any Laws or bother or annoy any other tenant). 14. Tenant shall not make any room-to-room canvass to solicit business or information or to distribute any article or material to or from other tenants or occupants of the Property and shall not exhibit, sell or offer to sell, use, rent or exchange any products or services in or from the Premises unless ordinarily embraced within the Tenant's use of the Premises specified in the Lease. 15. Tenant shall not waste electricity, water, heat or air conditioning or other utilities or services, and agrees to cooperate fully with Landlord to assure the most effective and energy efficient operation of the Property and shall not allow the adjustment (except by Landlord's authorized Property personnel) of any controls. Tenant shall keep corridor doors closed. As a condition to claiming any deficiency in the air-conditioning or ventilation services provided by Landlord, Tenant shall close any blinds or drapes in the Premises to prevent or minimize direct sunlight. Tenant shall not use any method of heating or air conditioning other than that supplied by Landlord without the consent of Landlord. 16. Tenant shall cooperate with Landlord's efforts to maintain LEED certification for the Property, including complying with Landlord's then-current energy saving efforts and participating in any recycling program. 17. Tenant shall conduct no auction, fire or "going out of business sale" or bankruptcy sale in or from

40 the Premises, and such prohibition shall apply to Tenant's creditors. 18. Tenant shall cooperate and comply with any reasonable safety or security programs, including fire drills and air raid drills, and the appointment of "fire wardens" developed by Landlord for the Property, or required by Law. Before leaving the Premises unattended, Tenant shall close and securely lock all doors or other means of entry to the Premises and shut off all lights and water faucets in the Premises (except heat to the extent necessary to prevent the freezing or bursting of pipes). 19. Tenant will comply with all municipal, county, state, federal or other government laws, statutes, codes, regulations and other requirements, including without limitation, environmental, health, safety and police requirements and regulations respecting the Premises, now or hereinafter in force, at its sole cost, and will not use the Premises for any immoral purposes. 20. Tenant shall not (i) carry on any business, activity or service except those ordinarily embraced within the permitted use of the Premises specified in the Lease and more particularly, but without limiting the generality of the foregoing, shall not (ii) install or operate any internal combustion engine, boiler, machinery, refrigerating, heating or air conditioning equipment in or about the Premises, (iii) use the Premises for housing, lodging or sleeping purposes or for the washing of clothes, (iv) place any radio or television antennae other than inside of the Premises, (v) operate or permit to be operated any musical or sound producing instrument or device which may be heard outside the Premises, (vi) use any source of power other than electricity, (vii) operate any electrical or other device from which may emanate electrical or other waves which may interfere with or impair radio, television, microwave, or other broadcasting or reception from or in the Property or elsewhere, (viii) bring or permit any bicycle or other vehicle, or animal (except for a service animal in the company of a disabled person or except where specifically permitted) or other animal or bird in the Property, (ix) make or permit objectionable noise or odor to emanate from the Premises, (x) do anything in or about the Premises tending to create or maintain a nuisance or do any act tending to injure the reputation of the Property, (xi) throw or permit to be thrown or dropped any article from any window or other opening in the Property, (xii) use or permit upon the Premises anything that will invalidate or increase the rate of insurance on any policies of insurance now or hereafter carried on the Property or violate the certificates of occupancy issued for the premises or the Property, (xiii) use the Premises for any purpose, or permit upon the Premises anything, that may be dangerous to persons or property (including but not limited to flammable oils, fluids, paints, chemicals, firearms or any explosive articles or materials) nor (xiv) do or permit anything to be done upon the Premises in any way tending to disturb any other tenant at the Property or the occupants of neighboring property. 21. Tenant shall not use any draperies or other window coverings instead of or in addition to the Building standard window coverings designated and approved by Landlord for exclusive use throughout the Property. 22. Landlord may require that all persons who enter or leave the Property identify themselves to watchmen, by registration or otherwise. Landlord, however, shall have no responsibility or liability for any theft, robbery or other crime in the Property. Tenant shall assume full responsibility for protecting the Premises, including keeping all doors to the Premises locked after the close of business. 23. Tenant shall not use the freight or passenger elevators, loading docks or receiving areas of the Property except in accordance with reasonable regulations for their use established by Landlord. 24. No smoking (including smoking of tobacco, marijuana and e-cigarettes) is allowed at the Property except in designated exterior locations specified by Landlord. 25. Tenant and Tenant's employees, agents, and contractors shall not harass, discriminate against, or retaliate against any employee or other occupant of the Building because of his or her race, national original, age, sex, religion, disability, marital status, or other category protected by law. In the event of any complaint made to Landlord or property management with respect to any of Tenant's employees, agents or contractors, the parties agree to cooperate in the prompt investigation and resolution of such complaint. If any such person is a threat to another person, the building manager has a right to refuse the offending person access to the Building. 26. In the event of a conflict between the terms of these rules and regulations and the terms of the Lease, the terms of the Lease shall control. Top of Page