Tenancy Policy Introduction Legal Framework Purpose Principles Policy Statement Tenancy Statement...

Save this PDF as:
Size: px
Start display at page:

Download "Tenancy Policy Introduction Legal Framework Purpose Principles Policy Statement Tenancy Statement..."

Transcription

1 1 Tenancy Policy January 2014 Table of Contents Tenancy Policy... 1 Introduction... 2 Legal Framework... 2 Purpose... 3 Principles... 3 Policy Statement... 4 Tenancy Statement... 4 Tenancy Types... 5 Assured Shorthold Starter Tenancies... 5 Assured Non-Shorthold... 5 Assured Non-Shorthold (Preserved Rights)... 5 Affordable Rent... 6 Related Policies and Procedures... 7 Vulnerable Customers... 7 Tenancy Fraud/Sustainability... 7 Mutual Exchanges and Transfers... 7 Assignments and Succession... 7 Welfare Reform... 8 Review... 8 Equality & Diversity... 8 Complaints... 8

2 Introduction 2 Bolton at Home is a not-for-profit social housing provider registered with the Tenant Services Authority. Established following a stock transfer in March 2011 Bolton at Home works to improve homes and services for local people. Under the Localism Bill, all Social Housing Providers have a duty to produce a Tenancy Policy which meets the requirements of the tenancy standard and the local tenancy strategy. The aim is that the publication of this Tenancy Policy will provide transparency, enabling local communities to understand clearly how Bolton at Home is responding to local housing needs and priorities. It also provides a statement of intent, linking Bolton at Homes existing individual policy documents. This Policy document has been published to support the Councils Strategic Tenancy Policy document. At the time of publication, the introduction of the welfare benefit reforms has not yet impacted fully on customers. Bolton at Home has worked towards ensuring customers are made aware of the changes and the potential impacts. Bolton at Home has taken a proactive approach in advising and supporting customers, and will continue to do so as the changes are implemented. Many of the Government's welfare benefit changes have become law. Some changes have already happened and others will be taking effect very soon. Bolton at Home will keep tenants and other service users updated with any further important changes that may be announced, when this is made available to us. Timetable of key changes April 2013 Introduction of Bedroom Tax April 2013 Non-dependent charge increase October 2013 Introduction of Universal Credit The full impact of these changes is still unknown. Bolton at Home will continue to monitor the impacts on both customers and services. As the effects become clearer Bolton at Home will produce an updated version of this Tenancy Policy document that will include further details of the impacts of welfare reforms. Legal Framework The Localism Act 2011 prompted a review of the Regulatory Standards Framework for Social Housing in England. The draft new tenancy standard sets out the following required outcome for all housing providers: Registered providers shall issue tenancies which are compatible with the purpose of the accommodation, the needs of individual households, the sustainability of the community, and the efficient use of their housing stock. Preserved Right tenancies must be retained for those tenants who held them on the day that section 132 of the Localism Act 2011 came into force. Such Preserved Right will be retained where the tenant chooses to move to another social rented home within Bolton at Home.

3 3 Purpose Bolton at Home is committed to increasing the provision of housing and to making the best use of stock to meet the needs of existing and new customers. We are also strongly committed to the principle of assured tenancies and see strong social, financial and administrative reasons to continue to offer an assured tenancy to our new tenants on completion of the tenant s starter tenancy where appropriate. Principles We will grant affordable rent tenancies in most circumstances when allocating new homes developed as part of the HCA development programme. We will grant affordable rent tenancies to an identified proportion of our general needs re-iets Affordable rents will be set at up to 80% of the gross market rent. Where affordable rent tenancies are granted this will be a starter tenancy which will convert to an assured tenancy, where appropriate, in line with the provisions in the Starter Tenancy Policy. Where a starter tenancy cannot be offered (see Starter Tenancy Policy) then an assured tenancy may be offered. We are committed to safeguarding the security of tenure of our existing assured tenants and ensuring that they remain on a social/fair rent wherever possible when transferring. As the main provider of affordable homes in Bolton, Bolton at Home is committed to reducing homelessness and meeting housing needs through maximising the occupation of our homes in accordance with its policies, and supports the creation of stable and sustainable communities through efficient and effective tenancy and estate management services. Bolton at Home will work in partnership with the Bolton Council, Bolton Community Homes, and other support agencies to develop a strategic crosstenure approach to the provision of tenancy support services. Bolton at Home will look to identify and offer assistance to vulnerable tenants that may require support to sustain their tenancies. Bolton at Home will ensure that all tenants are aware of their full range of rights and responsibilities, including any rights we committed to preserve at transfer, and what they can expect from us. Information is provided in a variety of ways to suit tenant s needs, including the Tenancy Agreement, the Tenants Handbook and our website.

4 Policy Statement 4 Bolton at Home has a history of working in partnership with Bolton Council to provide customers with access to housing when they most need it, and supporting local communities by investing in and regenerating local neighbourhoods. We recognise that housing is a scarce resource and that we have a responsibility to manage our stock effectively. Bolton at Home is committed to delivering services to a very diverse customer profile, managing different stock types and delivering a range of services across Bolton s communities. We are committed to increasing the provision of housing and to making the best use of stock to meet the needs of existing and new customers. We are strongly committed to the principle of assured tenancies and see strong social, financial and administrative reasons to continue to offer an assured tenancy to the majority of our new tenants at the end of their starter tenancy. We will continue to work in partnership with the Council and other support agencies to develop a strategic approach to the provision of tenancy support services and in the development of innovative programs to provide affordable housing in Bolton. Tenancy Statement Bolton at Home recognises the importance of tenure security in both developing and maintaining stable and viable communities in Bolton. Bolton at Home will consider a range of options to ensure that those dwellings that have received major adaptations and/or conversions to meet particular need are allocated in a way that makes best use of stock and meets our major conversion policy. Currently Bolton at Home does not intend to introduce fixed term tenancies for the social housing rented sector. This position will be reviewed if legislation changes, or the operational or strategic environment changes. However, Bolton at Home recognises the need to adopt a flexible approach to maximising allocations and to take account of the impacts of welfare reform. The position will also be reviewed following the publication of Bolton Council s Strategic Tenancy Policy document.

5 5 Tenancy Types Bolton at Home will issue the customer with a tenancy agreement for their tenancy; this is a legal agreement between the customer and Bolton at Home. It sets out the customer s rights and responsibilities and also Bolton at Home s rights and responsibilities. The type of Tenancy Agreement issued will be one of the following: Assured Shorthold Starter Tenancies This will be used for the vast majority of new customers. The Starter Tenancy will run for the first 12 months and, providing there have been no serious breaches of the agreement, it will expire on the anniversary date and the customer will be contacted to sign an Assured Non-Shorthold Tenancy Agreement. During the Starter Tenancy period, customers will not have the same rights as Assured Non-Shorthold Tenants. Assured Non-Shorthold This tenancy agreement will be used for new tenants to Bolton at Home who have completed their 12 month Starter Tenancy period; this tenancy agreement allows the customer the Right to Acquire and the Right to Exchange. Assured Non-Shorthold (Preserved Rights) This is used for Bolton at Home tenants who were tenants prior to the stock transfer, or for tenants transferring into Bolton at Home properties who have the Right to Buy under their existing tenancy agreement. It grants them very similar rights to the Secure Tenancy with the council, and preserves their Right to Buy. Publications providing further details on customers rights and responsibilities are available on our website and Bolton at Home Offices.

6 Affordable Rent 6 The new affordable rent model enables Registered Providers to let a percentage of their re-lets at an affordable rent up to 80% of the gross market rent. Bolton at Home will have discretion to identify which re-iet properties will be appropriate to be converted from social to affordable rent. Properties will not be converted from social to affordable rent where any of the following apply: Where there is a Section 106 planning agreement or restrictive covenant which is not compatible with the affordable rent model and it cannot be varied Where there are local agreements/contracts which are not compatible with the affordable rent model and they cannot be varied Where 80% of the gross market rent is below the target social rent plus service charges It is sheltered accommodation It is supported accommodation Where the proposed tenant is a minor Where the proposed tenant is transferring from another property within Bolton at Home on an assured tenancy Where the proposed property has been significantly adapted to meet the needs of a disabled person. Bolton at Home will have the discretion to convert affordable rent properties back to a social rent where a property cannot be let at an affordable rent level.

7 7 Related Policies and Procedures Bolton at Home will endeavour to ensure that all tenants are aware of their full range of rights and responsibilities, and landlord duties will be exercised in compliance with relevant legislation, regulation and statutory guidance. Information is provided in a variety of ways to suit tenant s needs, including the tenancy agreement, the tenant s handbook and our website. This policy outlines our principles and approach to tenancy management. Details of the process and practical implementation of the key areas covered by this policy are contained in a full range of individual policy and procedure documents. Vulnerable Customers Where a customer has been identified as vulnerable we will ensure that they have access to additional support to help understand their tenancy and the review process. This support may be provided by our own staff or other appropriate support agencies. A vulnerable customer is one who needs support to maintain their tenancy, for example, because or health, age or personal circumstances. Bolton at Home also offers financial advice through the Debt Advice Service to low income and vulnerable customers, providing financial advice or assistance, which has a significant impact upon improving tenancy sustainability, and reducing failed tenancy rates. Tenancy Fraud/Sustainability We have a successful programme to ensure that properties are not subject to tenancy fraud. We have a Financial Inclusion Strategy which seeks to make best use of our resources, provide advice and assistance and ensure our customers are able to maintain their tenancies and avoid unnecessary evictions. Mutual Exchanges and Transfers A customer must obtain permission from Bolton at Home before a mutual exchange can proceed. We will operate mutual exchange process, and we will endeavour to give our existing tenants priority if they are looking to move because of changes in their circumstances and/or household size. Assignments and Succession Succession rights are only granted with spouse/partner/civil partner being able to succeed the tenancy. No assignment other than mutual exchange will be permitted. Family members other than a spouse or civil partner may succeed to a tenancy but must have lived with the deceased for 12 months prior to their death.

8 Welfare Reform 8 Bolton at Home is aware of the potential impact of welfare reform on its tenants and is proactively working to ensure that those affected are aware and that, where possible, the impacts of welfare reform is minimised. It has a number of policies in place to support customers. It will work closely with customers and other agencies to assess the impact, including supporting customers to move to smaller properties through our downsizing process, and by supporting customers to maximise their income and explaining options that might be available. Review This policy will be reviewed annually unless there are changes to legislation, regulation, best practice or a business need. Equality & Diversity Bolton at Home recognises that it operates in a community within which there is wide social diversity, and are committed to providing equal opportunities and valuing diversity. We aim to treat all customers fairly, and with respect and professionalism, regardless of their gender, race, age, disability, religion, sexual orientation and marital status. To enable all residents to have clear information and equal access to our services, Bolton at Home publishes clear information in a range of appropriate languages and formats and through a range of media. Complaints Bolton at Home operates a complaints procedure, where customers can complain about any aspect of the service with which they are unhappy. Policy documents and further information are available on our website:

Tenancy Policy. 1 Introduction. 12 September Executive Management Team Approval Date: Review date: September 2018

Tenancy Policy. 1 Introduction. 12 September Executive Management Team Approval Date: Review date: September 2018 Tenancy Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 12 September 2017 Review date: September 2018 1 Introduction 1.1 1.2 This Policy sets out how One Vision Housing

More information

SSHA Tenancy Policy. Page: 1 of 7

SSHA Tenancy Policy. Page: 1 of 7 POLICY 1. Overall Policy Statement 1.1 South Staffordshire Housing Association (SSHA) will work with all customers to develop and maintain sustainable communities and sees a range of tenancy products and

More information

TENURE POLICY. 1.2 The Policy sets out the type of tenancy agreement we will offer when letting our properties for the following tenures.

TENURE POLICY. 1.2 The Policy sets out the type of tenancy agreement we will offer when letting our properties for the following tenures. Part of the Trust s Tenancy Management Framework Level 1 policy approval TENURE POLICY 1. Introduction 1.1 The Vale of Aylesbury Housing Trust (the Trust) is a Registered Provider of homes. In accordance

More information

Cross Keys Homes Tenancy Policy

Cross Keys Homes Tenancy Policy Cross Keys Homes Tenancy Policy 1 1. Introduction.. pg. 3 2. Statement of intent. pg. 3 3. Policy aims and objectives... pg. 3 4. Tenancy Types pg. 3-5 5. Mutual Exchange.. pg. 5 6. Succession pg. 5 7.

More information

Wandsworth Borough Council. Tenancy and Rent Strategy

Wandsworth Borough Council. Tenancy and Rent Strategy APPENDIX 1 TO PAPER NO. 19-08 Wandsworth Borough Council Tenancy and Rent Strategy CONTENTS Page Introduction 2 Tenancies for applicants who were not already social housing tenants as at 1st April 2012

More information

Paradigm Housing Group Tenure Policy

Paradigm Housing Group Tenure Policy Paradigm Housing Group Tenure Policy April 2017 Policy Title Tenure Policy Policy statement Objective Background As a Private Registered Provider of homes, Paradigm is committed to letting our properties

More information

CONTROLLING AUTHORITY: Head of Housing & Community Services. DATE: August AMENDED: Changes to Starter Tenancies.

CONTROLLING AUTHORITY: Head of Housing & Community Services. DATE: August AMENDED: Changes to Starter Tenancies. TENANCY POLICY CONTROLLING AUTHORITY: Head of Housing & Community Services ISSUE NO: 3 STATUS: LIVE DATE: August 2014 AMENDED: Changes to Starter Tenancies 1 Index 1.0 Purpose of the Policy 2.0 Tenancy

More information

Tenancy Policy. Director of Operations. Homes and Neighbourhoods. 26 March Page 1 of 10

Tenancy Policy. Director of Operations. Homes and Neighbourhoods. 26 March Page 1 of 10 Tenancy Policy Lead Director Director of Operations EMT Review Pol Ref No POL 19 Committee Review Homes and Neighbourhoods Board Approval 26 March 2018 Review Date March 2021 Page 1 of 10 Page 2 of 10

More information

Tenancy Policy Dale & Valley Homes Durham City Homes and East Durham Homes

Tenancy Policy Dale & Valley Homes Durham City Homes and East Durham Homes Tenancy Policy Dale & Valley Homes Durham City Homes and East Durham Homes Version Author Date Review date Comments/amendments This policy outlines the way in which County Durham Housing Group and the

More information

National Standards Compliance Tenancy Standard Summary Report Quarter /15

National Standards Compliance Tenancy Standard Summary Report Quarter /15 National s Compliance Tenancy 1.1.1 Registered providers shall let their homes in a fair, transparent and efficient way. They shall take into account the housing needs and aspirations of tenants and potential

More information

Southend-on-Sea Borough Council. Tenancy Policy

Southend-on-Sea Borough Council. Tenancy Policy Southend-on-Sea Borough Council Tenancy Policy 2013-18 Tenancy Policy Contents Page No. 1. Introduction 3 2. Strategic Context 3 3. Policy Aims 3 4. The types of tenancies we offer 4 5. Flexible tenancy

More information

Document control. Supercedes (Version & Date) Version 2 February 2017

Document control. Supercedes (Version & Date) Version 2 February 2017 Tenancy Policy Document control Document Reference / Version Number Version 3 November 2017 Title of Document Authors Name(s) Angela Havens Authors Job Title(s) Head of Income & Customer Support Directorate(s)

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy Version 1.7 Date of Last Update: 14/12/15 1 Version Control Note: minor updates increase version number by 0.1, major updates increase version number by 1.0. Version Date of Sections

More information

3.1.b Helping local authorities to meet their strategic housing goals. 3.1.d Providing clear information for customers about options / choices

3.1.b Helping local authorities to meet their strategic housing goals. 3.1.d Providing clear information for customers about options / choices Tenancy Policy 1 Introduction 1.1 This policy sets out a framework under which Notting Hill Housing Trust will let and manage homes following the introduction of the affordable rent product 2 Background

More information

Succession and Discretionary Tenancy Policy

Succession and Discretionary Tenancy Policy Date approved: 22 November 2016 Approved by: Parent Board 1. Introduction and Aims 1.1 This Policy outlines Southway Housing Trust s (the Trust s) approach to succession. 1.2 It relates to the following

More information

TENANCY CHANGES POLICY

TENANCY CHANGES POLICY TENANCY CHANGES POLICY 1.0 Introduction and Aim 1.1 This policy is designed to provide a set of principles and a framework to manage requests received by Weaver Vale Housing Trust (the Trust) to allow

More information

This policy defines and establishes the type of tenancy or occupancy agreements offered by Selwood Housing Group.

This policy defines and establishes the type of tenancy or occupancy agreements offered by Selwood Housing Group. Tenancy policy Author: Richard Flavin Tel: 01225 715740 Email: r.flavin@selwoodhousing.com All policies are the responsibility of the leadership team to own, deliver, disseminate, monitor and review. PURPOSE

More information

Tenancy Policy. Document control

Tenancy Policy. Document control Tenancy Policy Document control 2018 2021 Policy approval April 2018 EDT Updating Tenancy Policy 2017-2018 Next review date April 2021 Author Neighbourhoods & Income Business Manager Responsible Executive/

More information

KATHERINE S HOUSE, DUNSTABLE STREET, AMPTHILL, BEDS, MK45 2JP TEL: FAX: (01525)

KATHERINE S HOUSE, DUNSTABLE STREET, AMPTHILL, BEDS, MK45 2JP TEL: FAX: (01525) MOVING TENANCY POLICY KATHERINE S HOUSE, DUNSTABLE STREET, AMPTHILL, BEDS, MK45 2JP TEL: 0300 123 5544 FAX: (01525) 403682 E-mail: enquiry@aragon-housing.co.uk INTRODUCTION All registered providers are

More information

GreenSquare Tenancy Policy

GreenSquare Tenancy Policy Date Approved November 2012 Date of Next Review November 2014 Policy owner(s) Heads of Neighbourhoods 1. Scope This policy applies to customers of Oxford Citizens H A, Oxbode H A, GreenSquare Community

More information

3.1 A Notice to Quit (NTQ) is a legal instrument to end a tenancy that can be provided by a tenant or a landlord to terminate the tenancy.

3.1 A Notice to Quit (NTQ) is a legal instrument to end a tenancy that can be provided by a tenant or a landlord to terminate the tenancy. Tenancy Policy 1. Scope 1.1 This policy outlines our approach to issuing, reviewing and terminating tenancies and licences for all rented properties across the Peabody Group. This does not include agency

More information

Starter Tenancy Policy

Starter Tenancy Policy Neighbourhood Services Policies & Procedures Starter Tenancy Policy 1 Purpose of Policy 1.1 Watford Community Housing is committed to building strong, friendly and sustainable communities. 1.2 1.3 A part

More information

Tenancy policy. for you for your community not for profit. Date: 27 th August Sue Wilson. Author:

Tenancy policy. for you for your community not for profit. Date: 27 th August Sue Wilson. Author: Tenancy policy Date: Author: 27 th August 2015 Sue Wilson for you for your community not for profit TWO RIVERS HOUSING Tenancy Policy 1.0 Introduction 1.1 The Homes and Communities Agency (HCA) took responsibility

More information

Tenancy Transfer, Succession and Mutual Exchanges Policy

Tenancy Transfer, Succession and Mutual Exchanges Policy Tenancy Transfer, Succession and Mutual Exchanges Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team May 2018 Review date: May 2019 1 Introduction 1.1 1.2 One Vision Housing

More information

Lodger and sub-letting policy

Lodger and sub-letting policy Lodger and sub-letting policy Date: Author: 1 st July 2015 Sue Wilson for you for your community not for profit TWO RIVERS HOUSING Lodger and Sub-letting Policy 1.0 Introduction 1.1 Two Rivers Housing

More information

Supporting documents; Devon Home Choice policy and procedures, Rentplus lettings process and criteria

Supporting documents; Devon Home Choice policy and procedures, Rentplus lettings process and criteria Section; Housing Policy name; Lettings Policy Executive responsible; Housing Manager Review by; Housing Manager Tenant review: Yes Type of review; Exception Authority to amend; Board Frequency of review;

More information

Starter Tenancy Policy

Starter Tenancy Policy Starter Tenancy Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 12 September 2017 Review date: September 2018 1 Introduction 1.1 1.2 1.3 One Vision Housing (OVH) uses

More information

POLICY: FIXED-TERM TENANCIES. 1.0 Introduction. 2.0 Aims and Objectives. 3.0 Policy Statement. 4.0 Background Legislation & Legal Framework

POLICY: FIXED-TERM TENANCIES. 1.0 Introduction. 2.0 Aims and Objectives. 3.0 Policy Statement. 4.0 Background Legislation & Legal Framework POLICY: FIXED-TERM TENANCIES 1.0 Introduction 1.1 The Localism Act 2011 introduced new flexibilities for registered providers (RPs) to offer social housing tenancies for a fixed-term. The new flexibilities

More information

LEASEHOLD MANAGEMENT POLICY

LEASEHOLD MANAGEMENT POLICY LEASEHOLD MANAGEMENT POLICY 1. PURPOSE Black Country Housing Group provides services for leaseholders of flats and apartments sold under the Right to Buy (RTB) scheme and the purchasers of shared ownership

More information

The Scottish Social Housing Charter

The Scottish Social Housing Charter The Scottish Social Housing Charter April 2017 2 The Scottish Social Housing Charter Table of contents page 1. Introduction 2 2. Charter outcomes and standards 5 3. A note about language 12 3 1. Introduction

More information

Tenure and Tenancy management. Issue 07 Board approved: February Responsibility: Operations/C&SH Review Date: February 2019

Tenure and Tenancy management. Issue 07 Board approved: February Responsibility: Operations/C&SH Review Date: February 2019 Operational Manual Tenure and Tenancy management Corporate Policy Issue 07 Board approved: February 2017 Responsibility: Operations/C&SH Review Date: February 2019 1.0 Introduction 1.1 Hightown provides

More information

Renting Homes (Wales) Act 2016 Overview of the Act and implications for the sector

Renting Homes (Wales) Act 2016 Overview of the Act and implications for the sector Renting Homes (Wales) Act 2016 Overview of the Act and implications for the sector The Renting Homes (Wales) Act 2016 was enacted in response to increased numbers of people currently accessing the rented

More information

End of fixed term tenancy policy

End of fixed term tenancy policy End of fixed term tenancy policy This policy replaces the related clauses of the Tenancy Policies of Circle 33 and Affinity Sutton Homes (AS) and the AS Fixed Term Tenancy Management Procedure. 1. Purpose

More information

Reference: SO/SRR/DW Approved: 4/4/17. Shared Ownership Staircasing Reverse Staircasing, and Remortgaging. Author: Deborah White Approved by:

Reference: SO/SRR/DW Approved: 4/4/17. Shared Ownership Staircasing Reverse Staircasing, and Remortgaging. Author: Deborah White Approved by: Shared Ownership Staircasing Policy Reference: SO/SRR/DW Approved: 4/4/17 Scope: Shared Ownership Staircasing Reverse Staircasing, and Remortgaging Related Policies: Shared Ownership Sales, Resales and

More information

1.3 The grant of a new tenancy normally follows the allocation of a home by SCH through the Solihull Home Options ( SHO ) scheme.

1.3 The grant of a new tenancy normally follows the allocation of a home by SCH through the Solihull Home Options ( SHO ) scheme. Tenancy Policy 1.0 Purpose of the tenancy policy 1.1 This Policy sets out the types of tenancies, which will be granted to new tenants of Council owned homes from 7 th April 2014. It does not affect those

More information

STARTER TENANCY POLICY

STARTER TENANCY POLICY 1. BACKGROUND Manningham Housing Association (MHA) is a registered social housing provider. The Association provides general needs housing for rent and shared ownership. This policy describes how MHA will

More information

SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY

SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY INTRODUCTION This policy was reviewed following the introduction of Choice Based Lettings for the North Yorkshire Sub-Regional area. In light

More information

Policy: FP022 Rent Accounting and Arrears

Policy: FP022 Rent Accounting and Arrears Policy: FP022 Rent Accounting and Arrears Trust Housing Association Limited Title of policy: Rent Accounting and Arrears Policy Date of adoption or last review: October 2013 Lead officer: Head of Financial

More information

SAXON WEALD. 2.1 Termination ending a tenancy in accordance with legal requirements.

SAXON WEALD. 2.1 Termination ending a tenancy in accordance with legal requirements. SAXON WEALD PROPERTY OCCUPATION POLICY First Approved: June 2005 Author: Les Marjoram Last Revision: March 2018 Next Review: March 2021 1.0 Introduction and aim 1.1 The aim of this policy is to help Saxon

More information

POLICY: LETTINGS. 1.0 Introduction. 2.0 Background Legislation. 3.0 Definitions. 4.0 Objectives

POLICY: LETTINGS. 1.0 Introduction. 2.0 Background Legislation. 3.0 Definitions. 4.0 Objectives POLICY: LETTINGS 1.0 Introduction 1.1 Thames Valley Housing (TVH) supports Local Authorities (LAs) with their strategic housing functions and their duties to meet identified local housing needs. 1.2 We

More information

Lettings and Tenancy. Date: February 2015 Version: 1. Document Reference: Document Owner: Annette Morrison. See also: Date last reviewed: June 2014

Lettings and Tenancy. Date: February 2015 Version: 1. Document Reference: Document Owner: Annette Morrison. See also: Date last reviewed: June 2014 Lettings and Tenancy Date: February 2015 Version: 1 Document Reference: Document Owner: Annette Morrison See also: Date last reviewed: June 2014 Date due for next review: February 2017 1. Purpose To ensure

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy Author I Jekyll Job Title Operations Director Approved by / Date Operations Committee October 2012 Approved by Challenge Group / Date October 2012 Review Date October 2016 Cross

More information

Intensive Tenancy Management Policy. Policy to take effect from: August To be reviewed: August Version No. 5.0

Intensive Tenancy Management Policy. Policy to take effect from: August To be reviewed: August Version No. 5.0 Intensive Tenancy Management Policy Date submitted to Operations Committee: 21 st August 2009 Policy to take effect from: August 2009 To be reviewed: August 2012 Version No. 5.0 Introduction In many respects

More information

Voluntary Right to Buy Policy. Dan Gray, Executive Director, Property

Voluntary Right to Buy Policy. Dan Gray, Executive Director, Property Policy title: Scope: Policy owner & job title: Approver: Voluntary Right to Buy Policy Aspire Housing Alice Newman, Land and Stock Intelligence Manager Dan Gray, Executive Director, Property Date: 07/2018

More information

Housing Decisions Panel Policy 08/03/2017

Housing Decisions Panel Policy 08/03/2017 Housing Decisions Panel Policy 08/03/2017 Housing Decisions Panel Policy Author: SDV Authorised by: ELT Owned by Housing Ops/Housing (Team/Dept): Demand Issue No: 2.0 Effective from: 8/3/17 Next Review

More information

December 2017 Website. Lettings Policy (General Needs Housing)

December 2017 Website. Lettings Policy (General Needs Housing) December 2017 Website Lettings Policy (General Needs Housing) 1. Introduction CHS GROUP (CHS) is a charitable Housing Association which has a duty to ensure its homes are allocated to people in housing

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy 1. Scope and Purpose 1.1. Clarion Housing wishes to support resident s who need to move to and to provide a level of choice about where they live. This policy sets out Clarion Housing

More information

Tenancy Policy March 2016

Tenancy Policy March 2016 Tenancy Policy March 2016 0. DOCUMENT CONTROL 0.1 SUMMARY This policy provides a summary of the types of tenancy which Golden Gates Housing Trust may use, how changes to a tenancy may occur during the

More information

ROTHERHAM METROPOLITAN BOROUGH COUNCIL S STRATEGIC TENANCY POLICY,

ROTHERHAM METROPOLITAN BOROUGH COUNCIL S STRATEGIC TENANCY POLICY, ROTHERHAM METROPOLITAN BOROUGH COUNCIL S STRATEGIC TENANCY POLICY, 2013-2018 1 1 INTRODUCTION Page 3 2 BACKGROUND Page 3 3 STRATEGIC CONTEXT Page 4 3.1 National 3.2 Local 4 HOUSING IN ROTHERHAM Page 5

More information

Supporting documents; DHC publications & HomeSwapper publications. Health & safety; Breach of this policy unlikely to have direct impact on H&S

Supporting documents; DHC publications & HomeSwapper publications. Health & safety; Breach of this policy unlikely to have direct impact on H&S Section; Housing Policy name; Lettings Policy Executive responsible; Housing Manager Review by; Housing Manager Tenant review: Not yet Type of review; Exception Authority to amend; Board Frequency of review;

More information

Allocations and Lettings Policy

Allocations and Lettings Policy Date approved TBC Date of Next Review May 2016 Date of Last Review May 2015 Review Frequency Annually Type of document Policy Owner Name Jenny Spoor, Group Head of Neighbourhoods Job Title Approved by

More information

POLICY: SUCCESSION. 1.0 Introduction. 2.0 Policy Statement. 3.0 Objectives. 4.0 Background Legislation

POLICY: SUCCESSION. 1.0 Introduction. 2.0 Policy Statement. 3.0 Objectives. 4.0 Background Legislation POLICY: SUCCESSION 1.0 Introduction 1.1 This policy sets out Thames Valley Housing s (TVH s) position regarding the rights of a relative to take over a tenancy on the death of a tenant. Succession is the

More information

Starter (probationary) tenancy policy

Starter (probationary) tenancy policy tenancy policy Version 2.6 April 2013 Registered address: Triathlon Homes LLP, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Responsible officer: Author: Approved by: Head of Operations (Triathlon

More information

Mutual Exchange Policy

Mutual Exchange Policy Page 1 of 7 1.0 Introduction Mutual Exchange Policy 1.1 Coastline is committed to offering mobility opportunities to its customers who wish to move. Mutual exchanges provide them with an opportunity to

More information

Welfare Benefit Reform Strategy

Welfare Benefit Reform Strategy Welfare Benefit Reform Strategy The Association will continue to place a priority on income Strategic Aim: management, debt collection and managing Welfare Benefit Reform. Reference No: Date Of Issue:

More information

Tenancy Strategy

Tenancy Strategy Tenancy Strategy 2018 2021 Glossary Affordability Housing and Planning Act 2016 Housing Strategy Housing Needs Assessment Local Housing Allowance Localism Act 2011 Social Rents St Leger Homes of Doncaster

More information

TENANT PARTICIPATION STRATEGY

TENANT PARTICIPATION STRATEGY TENANT PARTICIPATION STRATEGY 2016-2020 Section Operations Date Policy Approved by Board 16 March 2016 Review Period Annual Review Due 16 March 2017 Version 3.00 Table of Contents... 0 STRATEGY CHANGE

More information

H 19. Sustainability Policy. April 2017 April 2020

H 19. Sustainability Policy. April 2017 April 2020 H 19 Sustainability Policy Date of Approval Review due April April 2017 April 2020 Contents 1. Introduction Purpose of the Policy 2. Key Policy Issues 3. Tenancy Sustainability Policy 4. Aims and Objectives

More information

Leasehold Management Policy

Leasehold Management Policy UNCONTROLLED WHEN PRINTED Policy Contents 1 Aims and Objectives 2 Definitions 3 Legal and regulatory framework 4 Key aspects of service delivery 5 Monitoring 6 Staff Training 7 Review 8 Equality Impact

More information

Mutual Exchanges Policy

Mutual Exchanges Policy Mutual Exchanges Policy December 2017 Website 1 1.0 Introduction 1.1 CHS Group is committed to offering mobility opportunities to its tenants who wish to move. Mutual exchanges provide them with an opportunity

More information

Rents for Social Housing from

Rents for Social Housing from 19 December 2013 Response: Rents for Social Housing from 2015-16 Consultation Summary of key points: The consultation, published by The Department for Communities and Local Government, invites views on

More information

ARREARS & WELFARE RIGHTS POLICY SUMMARY

ARREARS & WELFARE RIGHTS POLICY SUMMARY ARREARS & WELFARE RIGHTS POLICY SUMMARY CONTENTS INTRODUCTION Page 3 WHAT ARE THE MAIN OBJECTIVES OF THIS POLICY? Page 4 HOW DOES THE WELFARE RIGHTS SERVICE WORK? Page 6-7 GOING THE EXTRA MILE Page 8 WHAT

More information

Royal Borough of Kensington and Chelsea. Tenancy Policy

Royal Borough of Kensington and Chelsea. Tenancy Policy Royal Borough of Kensington and Chelsea Tenancy Policy 1. Purpose 1.1 The purpose of this policy is to detail how the Royal Borough of Kensington and Chelsea (the Council) will issue tenancies to the social

More information

Electrical Safety Policy

Electrical Safety Policy Electrical Safety Policy Reference Compliance/Electrical Version 1 Safety Staff affected All staff Issue date April 2017 Approved by Arches Board Review June 2017 24 April 2017 Date Lead Officer John Hudson

More information

Rent Setting Policy

Rent Setting Policy Rent Setting Policy 2016-2017 Contents 1. Scope 2. Policy statement 3. Monitoring and evaluation 4. Conditions and exceptions to policy 5. Policy equality and diversity statement 6. Resident/Tenant involvement

More information

APPENDIX A DRAFT. Under-occupation Policy

APPENDIX A DRAFT. Under-occupation Policy APPENDIX A DRAFT Under-occupation Policy Published: August 2013 1 1 EXECUTIVE SUMMARY 1.1 The introduction of the Welfare Reform Act 2012 has led to cuts in the amount of housing benefit people receive

More information

Policy Statement. Aims. SMT/ET August 2016

Policy Statement. Aims. SMT/ET August 2016 SMT/ET August 2016 Policy Statement This policy outlines Housing Solutions approach to the sale and allocation of shared ownership homes. Shared Ownership provides a solution to the housing needs of those

More information

Assignment, Mutual Exchange and Succession Policy

Assignment, Mutual Exchange and Succession Policy Assignment, Mutual Exchange and Succession Policy Date submitted to the Board: February 2013 Policy to take effect from: February 2013 To be reviewed: February 2016 Version No. 4.1 Introduction This policy

More information

We also manage a portfolio of properties on behalf of another landlord that includes market rented properties.

We also manage a portfolio of properties on behalf of another landlord that includes market rented properties. Market Rent Policy INTRODUCTION Grand Union Housing Group (GUHG) primarily provides affordable housing which is let to people on the basis of housing need. In addition to our affordable housing, we have

More information

Strategic Housing Role of Local Authorities in the Big Society

Strategic Housing Role of Local Authorities in the Big Society Strategic Housing Role of Local Authorities in the Big Society Local authority role - what I will cover Localism Bill Supported Housing Pieces of the Jigsaw LIP s New Homes Bonus LEP s Affordable Rents

More information

Your Guide to. Your Tenancy Agreement

Your Guide to. Your Tenancy Agreement Introduction As a provider of social and affordable housing, Wythenshawe Community Housing Group has a number of statutory and regulatory obligations that it must carry out. The Group has a responsibility

More information

Communal Areas Policy

Communal Areas Policy Communal Areas Policy Originator: Executive Management Team Approval Date: Review date: Policy and Strategy Team 24 th October 2017 October2020 1 Introduction 1.1 1.2 One Vision Housing s (OVH) mission

More information

MAGNA HOUSING GROUP TENANCY POLICY

MAGNA HOUSING GROUP TENANCY POLICY 1. Introduction Version: 1 Approved by MHGL Board: 19/09/13 Effective: 07/04/14 Author: Elaine Crooke Equality Impact Assessment undertaken: 00/00/00 Total no of pages: 5 MAGNA HOUSING GROUP TENANCY POLICY

More information

Relevant business manager.

Relevant business manager. Succession Policy Summary: This policy sets how we deal claims for succession following the death of a tenant. Tenants have a range of statutory and contractual succession rights which vary according to

More information

Tenancy Changes Policy

Tenancy Changes Policy Tenancy Changes Policy Version 3. February 2014 Registered address: LLP, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Responsible officer: Author: Approved by: Head of Operations Policy and Project

More information

5.0 The circumstances in which tenancies of a particular type will be granted and the length of those terms

5.0 The circumstances in which tenancies of a particular type will be granted and the length of those terms Tenancy policy Table of contents 1.0 Purpose of the tenancy policy 2.0 Background and scope of the tenancy policy 3.0 The kind of tenancies that will be granted 4.0 Issuing a flexible (secure) tenancy

More information

Tenure Policy. 1.0 Purpose. 2.0 Impact Housing s commitment. 3.0 Linked Documents

Tenure Policy. 1.0 Purpose. 2.0 Impact Housing s commitment. 3.0 Linked Documents Tenure Policy 1.0 Purpose This policy sets out the types of tenure which may be offered to tenants and residents and the circumstances under which each will be used. The particular tenures offered and

More information

Innisfree Housing Association Domestic Violence Policy and Procedure. Policy

Innisfree Housing Association Domestic Violence Policy and Procedure. Policy Innisfree Housing Association Domestic Violence Policy and Procedure Policy 1 What is domestic violence? Domestic violence or abuse occurs in a relationship or family environment and maybe within the home.

More information

This policy replaces the Tenancy Policy of all Circle registered providers and Affinity Sutton Homes.

This policy replaces the Tenancy Policy of all Circle registered providers and Affinity Sutton Homes. Tenancy Policy This policy replaces the Tenancy Policy of all Circle registered providers and Affinity Sutton Homes. 1. Purpose and Scope This policy sets out for customers, staff and local authorities

More information

TENANCY SUSTAINMENT STRATEGY

TENANCY SUSTAINMENT STRATEGY LANGSTANE HOUSING ASSOCIATION TENANCY SUSTAINMENT STRATEGY 2017-2020 C:\Users\ayesha.reid\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\GSBPYVBK\Tenancy Sustainment Strategy

More information

Qualification Snapshot CIH Level 3 Certificate in Housing Services (QCF)

Qualification Snapshot CIH Level 3 Certificate in Housing Services (QCF) Qualification Snapshot CIH Certificate in Housing Services (QCF) The Chartered Institute of Housing (CIH) is an awarding organisation for national qualifications at levels 2, 3 and 4. CIH is the leading

More information

Briefing. Regulatory Framework from 1 April Neighbourhoods. Tel: Date: April 2012 NS.RE.2012.BR.

Briefing. Regulatory Framework from 1 April Neighbourhoods. Tel: Date: April 2012 NS.RE.2012.BR. Briefing Regulatory Framework from 1 April 2012 Contact: Team: John Bryant Neighbourhoods Tel: 020 7067 1082 Email: john.bryant@housing.org.uk Date: April 2012 Ref: NS.RE.2012.BR.08 Registered office address

More information

VOLUNTARY RIGHT TO BUY POLICY

VOLUNTARY RIGHT TO BUY POLICY VOLUNTARY RIGHT TO BUY POLICY VOLUNTARY RIGHT TO BUY POLICY Version: 1 Ref: Tbc Lead Officer: Executive Support Manager Issue Date: July 2018 Approved by: The Pioneer Group Board Approval Date: July 2018

More information

HAVEBURY HOUSING PARTNERSHIP

HAVEBURY HOUSING PARTNERSHIP HS0025 HAVEBURY HOUSING PARTNERSHIP POLICY HOME PURCHASE POLICY Controlling Authority Director of Resources Policy Number HS025 Issue No. 3 Status Final Date November 2013 Review date November 2016 Equality

More information

SHEPHERDS BUSH HOUSING ASSOCIATION UNDEROCCUPYING AND OVERCROWDING POLICY

SHEPHERDS BUSH HOUSING ASSOCIATION UNDEROCCUPYING AND OVERCROWDING POLICY (UNCONTROLLED WHEN PRINTED) SHEPHERDS BUSH HOUSING ASSOCIATION 1. INTRODUCTION Shepherds Bush Housing Association (SBHA) intend to avoid underoccupation of our properties and to minimise and avoid overcrowding

More information

Annual Report to South Cambridgeshire District Council Tenants [DRAFT TEXT]

Annual Report to South Cambridgeshire District Council Tenants [DRAFT TEXT] APPENDIX A Annual Report to South Cambridgeshire District Council Tenants [DRAFT TEXT] Welcome Welcome to our first annual report to tenants that sets out our performance as a landlord and the commitments

More information

Tenancy reform. - getting it right. CIH Housing Law Update. Graham Cooper, Associate Director Head of Housing Law. presentation by

Tenancy reform. - getting it right. CIH Housing Law Update. Graham Cooper, Associate Director Head of Housing Law. presentation by Tenancy reform - getting it right CIH Housing Law Update presentation by Graham Cooper, Associate Director Head of Housing Law February 2014 Graham Cooper Associate Director Head of Housing Law T : 01733

More information

Allocations policy Social rented homes

Allocations policy Social rented homes Allocations policy Social rented homes Version 5 September 2012 Registered address: Triathlon Homes LLP, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Responsible officer: Author: Approved by:

More information

Preserved Right-To-Buy & Right-To-Acquire Policy

Preserved Right-To-Buy & Right-To-Acquire Policy Preserved Right-To-Buy & Right-To-Acquire Policy Originator: Executive Management Team Approval Date: Review date: Policy and Strategy Team XXXXX XXXX2021 1 Introduction 1.1 1.2 1.3 1.4 One Vision Housing

More information

1.4 The policy applies to all landlord organisations in the Group.

1.4 The policy applies to all landlord organisations in the Group. POLICY Voluntary Right to Buy Date Adopted July 2018 Date of Next Review March 2020 or sooner if required Version 1.0 Responsible Body Homes Board Responsible Officer Company Secretary &Head of Legal Services

More information

Local Lettings Plan. Pines Court, Bakers Corner and East Street Flats. North Dorset District Council. and. Spectrum Housing Group

Local Lettings Plan. Pines Court, Bakers Corner and East Street Flats. North Dorset District Council. and. Spectrum Housing Group Local Lettings Plan Pines Court, Bakers Corner and East Street Flats North Dorset District Council and Spectrum Housing Group Date: 4 th January 2016 V 1 Local Letting Plan Pines Court, East Street Flats

More information

Briefing: Rent reductions

Briefing: Rent reductions First issued 22 December 2015 Revised and reissued 5 February 2016 Further revised 29 March 2016 Briefing: Rent reductions Supporting implementation Summary of key points: This briefing sets out how Housing

More information

The Social Housing Regulator & Housing Co-operatives. Blase Lambert CCH Conference 2016

The Social Housing Regulator & Housing Co-operatives. Blase Lambert CCH Conference 2016 The Social Housing Regulator & Housing Co-operatives Blase Lambert CCH Conference 2016 The Economic Standards Registered Provider housing co-operatives are regulated by the Homes and Communities Agency

More information

Policy Scope This policy applies to individuals who are seeking to succeed to a Phoenix tenancy.

Policy Scope This policy applies to individuals who are seeking to succeed to a Phoenix tenancy. SUCCESSION POLICY Responsible Officer Director of Customer Services Aim of the Policy The purpose of this policy is to ensure that Phoenix fulfils its statutory and contractual obligations for succession

More information

Participants of the Ministerial Meeting on Housing and Land Management on 8 October 2013 in Geneva

Participants of the Ministerial Meeting on Housing and Land Management on 8 October 2013 in Geneva Summary At its meeting on 2 April 2012, the Bureau of the Committee on Housing and Land Management of the United Nations Economic Commission for Europe agreed on the need for a Strategy for Sustainable

More information

Together with Tenants

Together with Tenants Together with Tenants Our draft plan Your feedback needed by 19 April 20 February 2019 About this plan The National Housing Federation is the membership body for housing associations in England. Our housing

More information

Allocations Policy. Purpose and scope

Allocations Policy. Purpose and scope Allocations Policy Purpose and scope The purpose of this policy is to set out how we allocate our social and affordable rented homes. We offer homes to people who fall within our charitable aims and whose

More information

Impact of welfare reforms on housing associations: Early effects and responses by landlords and tenants

Impact of welfare reforms on housing associations: Early effects and responses by landlords and tenants Impact of welfare reforms on housing associations: Early effects and responses by landlords and tenants For the National Housing Federation February 2014 Legal notice 2014 Ipsos MORI all rights reserved.

More information

RENT ARREARS POLICY March 2011

RENT ARREARS POLICY March 2011 RENT ARREARS POLICY March 2011 Consultation Completed: March 2011 Approved by the Management Board: 22 nd March 2011 Review Date: March 2014 Section Contents 1. Introduction 2. The Scottish Housing Regulators

More information

ARDENGLEN HOUSING ASSOCIATION LIMITED VOID MANAGEMENT POLICY

ARDENGLEN HOUSING ASSOCIATION LIMITED VOID MANAGEMENT POLICY ARDENGLEN HOUSING ASSOCIATION LIMITED ---0--- VOID MANAGEMENT POLICY Date Presented to: Housing Services Sub Committee 30/12/12 Date of next Scheduled Review 06/11/15 Date passed by: Housing Services Sub

More information