WELCOME TO MISTLETOE HILL. Connect With Your Community FIRSTSERVICE RESIDENTIAL

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1 Connect With Your Community & WELCOME TO MISTLETOE HILL FIRSTSERVICE RESIDENTIAL Property Manager Shannon Baldwin (817) Lifestyle Manager Jennifer Lozuk (214)

2 Schools: Getting to Know Your Community Hajek Elementary ~ *555 NE McAlister Rd, Burleson* Hajek Elementary was honored with a Distinction Designation in Academic Achievement in Science in TEA Pauline Hughes Middle School ~ *316 Southwest Thomas Street, Burleson* Burleson High School ~ *100 Elk Drive, Burleson* Burleson High School received Gold Performance Acknowledgement for College- Ready Graduates, and Commended on Social Studies.-TEA For more information regarding schools in the surrounding area, as well as more information on the schools listed above, please visit Love the Locality! Mistletoe Hill is located near I-35 on the northern edge of Burleson, just 12 miles south of Fort Worth; easy access to take advantage of all the shopping, dining, and entertainment that the DFW has to offer. If cozy cafes and antiquing interest you, take advantage of the historic Old Town of Burleson. If shopping and entertainment is what you are looking for, you can find it right off I-35, Gateway Station, plenty of retailers, restaurants and fun! WHO SHOULD I CALL? If you have general questions regarding your Association you may contact Shannon Baldwin, Association Manager (817) Jennifer Lozuk, Lifestyle Manager - (214) For account or violation questions, please contact our 24-7 Care Center at

3 FREQUENTLY ASKED QUESTIONS 1. What is a homeowners association? Automatic and mandatory homeowners associations are part of an overall concept of residential property ownership. Purchase of a home or lot brings with it membership in the association which provides the structure for operation and management of the residential community concept. Membership includes certain mandatory obligations, financial responsibilities and rules of the association. 2. What is the overall purpose of the HOA? The community association gives continuity to the community, preserves the architectural integrity, maintains the common properties, and promotes the community concept while protecting the community s property values. 3. What is the purpose of the governing documents? The purpose of a community association s governing documents is to provide for the legal structure and operation of the community. The documents: Define the rights and obligations of both the association and its owners Create a binding relationship between each owner and the association Establish the mechanisms for governing and funding the association s operations Set forth rules and standards for the: o Protection of both owners and the community o Enhancement of property values o Promotion of harmonious living 4. What do my dues cover? All community associations have fees or dues (assessments) that must be paid to the association. Depending on the association, the assessments may be paid monthly, quarterly, or annually and may cover such costs as: Landscape and maintenance of common areas Repairs and maintenance of amenities (pool, clubhouse, exercise room, tennis courts, etc.) Social activities Police patrol Insurance 5. What doesn t the HOA do? Your HOA management team is there to serve the residents. However, it cannot resolve domestic disputes or disagreements between neighbors, act as a substitute for police or law enforcement, supply security services or attempt to control county or city services. 6. What are the CC&R s? The Covenants, Conditions & Restrictions are guidelines that were established to ensure a level of design consistency and help establish an overall character for the community. All residents are required to familiarize themselves with these documents and receive the necessary review and approvals to comply with the terms of the CC&R s in the event you wish to make any changes or improvements to the exterior of your home or lot. Builders are typically responsible for initial construction.

4 7. What is the role of the Board of Directors? The board manages the community. The role and scope of authority of the board may be broad or specific, depending on the association s governing documents and the law. Examples of the powers generally granted by the governing documents and state law to the board include: The authority to set goals, standards, and policies for the association Enforcing the governing documents Maintaining the property Maintaining the association s financial stability Purchasing adequate insurance Entering into contracts for services Creating and supervising committees Conducting annual meetings and board meetings 8. Why do we need FirstService Residential if we have a Board? FirstService Residential specializes in managing community properties and provides expertise in all areas of fiscal service including financial preparation, collections, administrative, record keeping, transfer and resale certificates, governing document compliance, common area maintenance, board of director and committee development, resident services, newsletter preparation, and more. In addition, boards are not accustomed to serving as a contact with repair contractors, developers, local politicians, city/county or state government agencies, and other offices with which community associations need to work. 9. What is my role as a homeowner and member of the HOA? Members of the homeowners association have two responsibilities, one to themselves and to their individually owned property and one to the association and the community concept. Apathy by individual members can render the association ineffective and can destroy the community concept. To maintain the quality of life that accompanies a well-maintained residential community, each individual member must do his or her part. The success of the homeowners association will depend on how well each member meets and keeps the responsibilities that are established by the covenants creating the overall community concept. 10. How else can we foster the community concept? Resident involvement in community associations is increased when owners partner with the management team and become actively involved as volunteers to create fun programming that fosters community spirit and creates lifelong friendships among neighbors. Community spirit means pride in a community. And spirited communities, like safe neighborhoods, have higher resale values. Community spirit also creates an emotional equity that sets communities apart from the rest.

5 Mistletoe Hill Homeowners Association Mistletoe Hill is proud to partner with FirstService Residential and its HOA management team to provide excellent customer service to Mistletoe Hill homeowners. FirstService is dedicated to placing proper emphasis on those elements that are the essence of a great community specializing in resident relations and enriching the lifestyles of our homeowners. In addition, FirstService maintains a tradition of excellence and commitment to quality in providing maintenance and upkeep of our public and private open spaces, community amenities and diligent enforcement of community covenants. Homeownership is one of the most important decisions you will make. As a Mistletoe Hill resident, you will want to familiarize yourself with the HOA Guidelines as soon as possible. As a reminder, you are encouraged to thoroughly read through all of the HOA documents received during the closing sale of your home. With your investment in mind, here are just a few of the common topics asked by new homeowners. Exterior Home Modifications As stated in your community documents, before making any changes or improvements to the exterior of your new home you must get written approval by filling out a Mistletoe Hill HOA Architectural Control Committee (ACC) Request Form and submitting it to the Association for approval. This document can be found on your community website, under the forms tab. Examples of changes that require prior approval are landscaping (planting new trees and shrubs, flower bed edging), gutters, storm doors, arbors, patios, pools, playground equipment, sheds, etc. Trash and Recycling Receptacles Trash may go out at dusk on the evening before trash pick-up day and must be stored by dusk on the day of trash pick-up. Trash and recycling containers must be kept inside the house, garage, or fenced yard and may not be visible from the street. Vehicles Commercial, inoperable, recreational, trailers, boats and other watercraft, may not be parked, kept or stored on any lot or street unless stored or placed within the garage; or screened from view of the general public. If you need an exception for a short period of time, call us ( ). Lawn Care Maintenance Regular maintenance such as mowing, edging of turf areas, weeding of plant beds, fertilizing, weed control and watering of turf and landscape are required. Diseased or dead plants and/or trees must be removed and replaced within a reasonable time frame. Please remember the above information is a brief outline. Please refer to your Covenant, Conditions and Restrictions for a full guide on rules and regulations.

6 Register on Connect! Contact HOA Manager Shannon Baldwin Jennifer Lozuk Send an so we have your address We will set you up & create a temporary PIN Log in to website & create your personal PIN# You will have full access to: Your personal account information & statements All governing documents and deed restrictions for your community All forms and documents (modification requests, ACC forms, etc.) A complete FAQ with search options to help answer your HOA related questions Updating your contact information, billing address and emergency contacts All past newsletters and mailings Ability to submit violations and work orders directly to the manager You will also be automatically added to our distribution list that is used for community announcements and event reminders 24/7 Customer Care (877)

7 2017 POOL PASS AGREEMENT Last Name: Date: By signing the reverse side of this document, I (we) agree to follow all pool rules and regulations. I (we) understand that any violation of the rules may result in discontinued pool privileges. I (we) further understand that I (we) are responsible for my family and/or guests and that if any damages are incurred as a result of the actions of our family members and/or guests, I (we) will reimburse the Homeowners Association for any and all costs incurred. The pool rules for the Mistletoe Hill community are as follows: Mistletoe Hill Pool Rules - HOURS: 10:00AM 9:00PM NO LIFEGUARD ON DUTY ACCESS / GUESTS: Access to the pool/amenities area is for members of the Homeowners Association and their guests only. Guests must be accompanied by a homeowner. Large groups or parties should contact the management company for reservations contact via at fwreservations.tx@fsresidential.com RULES: 1. You must be at least 16 years old in order to enter the pool area without adult supervision. 2. All children ages 4 and under MUST wear only the Swim Diaper 2-Layer System in pool or spa. Do not change diapers in the pool area (restrooms only) 3. Everyone must get out of both pools for the Pool/Patron Break when whistle is blown. 4. No eating or drinking while in the pool or pool deck area. Food and beverage may be consumed in the Cabana area only 5. No glass containers in or near the pool or amenity center 6. Must dispose of all trash in containers 7. No animals allowed in pool or enclosure area 8. Persons with infectious diseases should not use the pool 9. Swimming alone is NOT recommended 10. Children in baby pool must be supervised by an adult at all times 11. No running or rough housing 12. Swim wear only (no jeans or street clothes allowed) 13. No abusive language, loud radio or excessive noise 14. The Homeowners Association assumes no responsibility for any personal injury or loss, theft or damage to personal property or effects left in pool area 15. No rafts or other large floatation devices allowed 16. Swimmers must shower before entering pool/spa 17. Alcohol not to be consumed while using these facilities in or near the facility 18. Pool parties REQUIRE a reservation - contact fwreservations.tx@fsresidential.com (See Pool Party rules & regulations on the Pool Party Reservation Agreement)

8 19. MEMBERS ONLY up to 4 guests 20. Guests over 4 to a maximum of 8 must have party reservations 21. Non-Members are not allowed - Violators will be prosecuted 22. No smoking allowed in pool area or cabana 23. All rules posted or otherwise, are at the judgment and discretion of the Pool Guard. THE HOMEOWNERS ASSOCIATION ASSUMES NO RESPONSIBILITY FOR THE LOSS, THEFT OR DAMAGE TO PERSONAL PROPERTY OR EFFECTS LEFT IN THE POOL AREA OR FOR ANY PERSONAL INJURY TO ANYONE RESULTING FROM USE OF THE POOL FAILURE TO COMPLY WITH POOL RULES WILL RESULT IN THE REVOCATION OF POOL PRIVILEGES IN THE CASE OF AN EMERGENCY CALL 911 MANAGED BY FIRSTSERVICE RESIDENTIAL or RULES EFFECTIVE: May 20, 2017 Authorized By: Mistletoe Hill Homeowners Association Board of Directors The Mistletoe Hill Homeowners Association assumes no responsibility for personal injury, theft or damage to personal property resulting from use of the pools. Only Mistletoe Hill residents in good standing with the Homeowners Association will be permitted access to the facilities. Please note a charge of $40.00 will be assessed for any replacement pass card(s) damaged, lost, stolen or missing. VIOLATION OF POOL RULES WILL RESULT IN DISCONTINUED POOL PRIVILEGES WARNING NO LIFEGUARDS ON DUTY SWIM AT YOUR OWN RISK

9 I hereby agree that I have read and understand the Mistletoe Hill Pool Rules and release the Mistletoe Hill Community, the Mistletoe Hill Homeowners Association, and any Builders operating within the confines of the Mistletoe Hill Community from any responsibility or liability regarding the use of the Amenities area and all its amenities at the Mistletoe Hill Community. All of the before named may not be held liable for any person claiming any loss or damages including, without limitation, indirect, special, or consequential loss or damage arising from personal injury or death, destruction of property, trespass, loss of enjoying or any wrong or entitlement to remedy based upon, due to arising from, or otherwise relating to the design, construction, maintenance, or use of any amenity associated with the Mistletoe Hill Community or Mistletoe Hill Homeowners Association, including without limitation any arising in whole or in part from the negligence of the Mistletoe Hill Community, the Mistletoe Hill Homeowners Association, and any Builders. The undersigned also accepts responsibility for the care of these amenities, (pool, baby pool, pool safety equipment, pool & cabana furniture, etc.), while using the amenities and agrees to pay for any damages incurred by my family and/or guests during this time. I agree that when entering the pool facility, for security reasons, I will not allow others to enter behind my party without swiping their own personal access card. Failure to complete this form in its entirety will result in delay of activation. Due to the volume of agreements being processed, you will not receive a conformation. Name: Date: (please print) Phone: Secondary Phone: Address: Card #(s): / address: Signature: If you are renting/leasing the home, please provide the name of the residence s owner: Please list all members of your household below. Please also include ages of children 18 and under: FAX COMPLETED FORM TO: FirstService Residential: Fax (817) or to fwreservations.tx@fsresidential.com. Please allow up to 72 hours for your card to be activated.

10 ACC Use Only MISTLETOE HILL HOMEOWNERS Association - ACC Property Modification Approval Request Form Rq. No. Phase As each of us bought our property in Mistletoe Hill, we agreed by our signatures to abide by the Declaration of Covenants, Conditions and Restrictions (a.k.a. CCRs or Deed Restrictions). The Deed Restrictions protect our property values by keeping Mistletoe Hill a highly desirable place to live. NCC (New Construction Committee) approval must be obtained prior to the start of your project. To avoid delay, make your request as complete as possible and type or print legibly. Incomplete requests will be returned for additional information. Incorrect information or changes made after approval invalidates approval. The NCC tries to assure that all changes to our properties conform to the appropriate Deed Restrictions. Thank you for your understanding and cooperation. 1. ABOUT THE RESIDENT(S) Name(s) Address Phone(s) Best time to call 2. ABOUT THE PROJECT Proposed start date Proposed completion date Describe the nature of the project (attach pages as necessary) Location (attach sketch/drawing) Dimensions Colors Distance from fences and easements Shape Materials Builder Other (specify) IMPORTANT: Include plan view and elevation drawings (to scale) plus any other supporting documents indicating project's location and its relationship to property lines, neighbors, construction, easements, etc. 3. ABOUT THE REQUIREMENTS YES NO N/A I/We have read the appropriate Deed Restrictions I/We have obtained a City of Burleson building permit (attach copy) This project will require fence removal (if yes, inform Association Manager) Completed project will be visible from the street Check any that apply: Corner lot Iron park fencing Project already started/completed Homeowner's Signature Date Signature constitutes permission for NCC members to inspect property and agreement to abide by NCC's decision. Mail two copies of this request, along with all supporting documents, drawings, photographs, etc. to: FirstService Residential 1240 Keller Parkway Suite 200 Keller, TX For additional information call or fax: Shannon Baldwin Property Manager Fax: (817)

11 Committee Interest Form : Yes! I want to join a committee! My Name: My Address: My Phone Number(s): (home) (work) My Address: Please Check One: ACC Committee: The Architectural Compliance Committee supports the architectural continuity within the community by reviewing any proposed modifications made by homeowners to their property for compliance with our established deed restrictions. Communications Committee: This committee s aim is to keep the community informed about all activities and functions of the association through our website; Landscape Committee: This committee helps select seasonal color changes, contributes ideas for long and short term landscape improvement and assists the management company in overseeing the landscape contractor s maintenance upkeep. They also select and oversee the yard of the month as well as Halloween/Christmas decorating contests. Decorations Committee: This committee s function is to oversee holiday decorations for the community as well as assembling volunteers to put up/down decorations accordingly. Pool Committee: This committee s function is to oversee our largest amenity by helping to keep the pool area safe and free of vandalism. They also handle any and all concerns that are associated with the pool, pool rules & regulations, and pool parking lot. Safety Committee: This committee s function is to organize the neighborhood Crime Watch program and to inform the neighborhood of any criminal activity in the area. They often work with the local police department and receive watch reports from BPD. This committee also reports any safety issues within the community and supports the Neighborhood Block Captains. If you would like to serve on this committee or be a Block Captain for your street, contact Social Committee: This committee develops and organizes social events for the community; holiday parties, Easter egg hunts, Christmas Gala event, community cookouts, pool socials, and more. Please return to: Mistletoe Hill HOA c/o: FirstService Residential 1240 Keller Pkwy, Ste 200 Keller, Texas By fax: (817) By Jennifer.Lozuk@fsresidential.com (214)

12 Community Survey The Lifestyle program at Mistletoe Hill looks forward to bringing you a host of lifestyle enrichment programs that are aligned with your needs and interests as a homeowner. To that end, we would appreciate your feedback on the questions below to assist us in planning introductory programs and/or other activities and events as our community continues to evolve. 1) Please rank your interest level in the following categories of activities based on a scale of 1-5: (1=No Interest, 5=Significant Interest) Arts & Crafts: Performing Arts (Dance, Theatre, Music): Fitness Classes & Activities: Health & Nutrition Programs: Sports & Athletic Activities: Outdoor Adventure Programs: Outdoor Nature & Environmental Programs: Day Trips & Travel: Activities for Homeowners & Their Pets: Educational Lectures/Lifelong Learning: Large-Group Parties & Social Events: Small-Group Social Activities: Volunteer Activities & Programs: Cards & Games: Technology, Internet & Social Networking: Career Planning & Retirement Programs: General Interest Programs: Book Clubs: ) Please list your Top 3 favorite social or recreational activities you currently enjoy participating in most in your leisure time? ) Please rank your interest level in having the Community Association plan programs targeted toward the following age groups: (1=No Interest, 5=Significant Interest)

13 Pre-School/Early Childhood: Youth Programs: Teen Programs Adult Programs: Senior Programs: Family/Intergenerational Programs: Grandchildren & Grandparent: ) Please indicate the time periods which are most conducive to you or your family s participation in lifestyle programs hosted by the Community Association? (Please circle the letter for all that apply) Weekday Mornings Weekday Afternoons Weekday Evenings Weekend Mornings Weekend Afternoons Weekend Evenings 5) Please indicate the preferred method by which you like to receive info about Association programs, clubs, etc.? (Please circle the letter for all that apply.) Hard-Copy Resident Newsletter On-Line Via the Community Website On-Line Via Weekly Blasts 6) Have you joined the Mistletoe Hill Facebook page? Yes No 6) Are there any other thoughts you would like to share about Lifestyle Programming and/or activities? Please return to your Lifestyle Manager by Jennifer.Lozuk@fsresidential.com Fax: (817)