About Us.

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1 Lpm &

2 About Us LPM is a residential property management and lettings company. Our company offers a high-quality service from a dedicated team, trained and qualified to Propertymark s ARLA standards. We make the connection between high quality marketing, to attract high-quality tenants which will lead to maximising your investment. We pride ourselves on delivering a great customer experience unrivalled by our competitors. Use of the latest technology allows landlords and tenants to sign contract renewal or check their latest statement, any time of the day from the comfort of their computer or phone using our Landlord Portal. At the heart of our business is the absolute commitment to remove the stress that comes from managing your property investment.

3 Property Marketing Professional Photography Visual impact is one of the most powerful tools when marketing your property, we believe that a professional set of photographs and floorplan will enhance and maximise interest in your property. We will take a full range of images which will be uploaded onto the leading property search portals. Accompanied Viewings Accompanied viewings are important because the feedback that the viewer gives to us as an agent will be very different to the impression that they give the owner, honest feedback provides you with constructive advice. Online Portals With many tenants starting their property search online, we understand the importance of ensuring maximum online exposure. We promote properties through all major property portals, such as Rightmove, Zoopla and Prime Location. Viewing Feedback & Advice We take viewing feedback and use it, to adjust the marketing to achieve the very best price. Our system will automatically you with any feedback as soon as we get it. As part of our service we are on hand to advice and aim to contact you at least once a week to update you on our marketing efforts. 2

4 Tenants Your Perfect Tenants Different properties will appeal to different people, so it is important to understand the type of tenants who may be interested in your property. In the majority of cases we find you professional working tenants, who have to meet a certain criteria. However some landlords may decide the guaranteed rent contract from our housing association partners is the right fit. Tenant Referencing As part of our tenant referencing procedure, we will carry out a credit check, right to rent and photographic ID checks, confirm employment and income, obtain copies of bank statements and a previous landlord reference (if applicable) on each individual tenant. We know from experience that successful rentals always start with a good quality tenant. Contract and Deposit Our tenancy agreements have been prepared by a legal advisory team to ensure they are current and up to date with any legislation changes. We register your tenants deposit as required by law with the TDS (Tenancy Deposit Scheme). We are Client Money Protected and our client accounts are audited on an annual basis to ensure we comply. Right to Rent Checks Under the right to rent checks, it is the landlords responsibility for carrying out these checks or they could be liable for fines of up to 3000 per tenant or face imprisonment. The landlord passes the obligation over to us as part of our written agreement and we carry out the necessary checks ensuring we check all identity documents for all new tenants and take copies of the relevant or available documents. 3

5 Why We Are Different Property Management is at the core of our business. We believe that high quality property management is the key to a successful tenancy and profitable investment. Unlike high street letting agents we specialise in property management and navigating the increasingly complex legal and regulatory framework applied to landlords and their agents. We make five key commitments to our clients these are: Knowledgeable Staff Our property managers have over 45 years of combined experience working in the industry and understand everything there is to know about running a successful tenancy. Qualified Staff Our senior staff that manage your property are all ARLA or NAFA qualified. We expect our junior property managers to be working towards the same qualification. Maximise your ROI We understand there is more to property management than just looking after your tenants. Your property is a significant investment, so we are constantly looking for ways to maximise your return on investment (ROI). Service Excellence We aim to provide a service unrivalled to any of our competitors. We not only do this with our qualified attentive staff but through the use of the latest technology to ensure you have access to your property management details 24/7. Regulated and Compliant The property lettings industry is moving rapidly with new regulations and changes in the law. We are part of the NAFA and ARLA to give you the peace of mind that your property is compliant and ensuring you are given adequate notice of any changes that may impact 4

6 Property Management Property Management Team Our property management team aim is to ensure we provide not only the highest level of service to the Landlord, but also to make sure that we have the knowledge and ability to deal with any of the many issues that may arise during the tenancy term. Management is a specialist field often forgotten by letting agents. Rent Collection We will monitor each of your tenants rental payments to ensure the agreed rent is received on time. However, if the rent is paid late our Property Managers work to a robust structure that aims to deal with arrears in a way that gets them paid before they get out of hand. In most cases we manage to achieve this without the need for any further legal action. Inspections We carry out regular property visits to ensure that the tenants are taking reasonable care of the property and furnishings. We will make up to three property visits per annum. Once we have attended, we send a report to the landlord with any issues raised and the current condition of the property. 24/7 Emergency Line Not all emergencies take place between working hours. We offer as part of our management, an out of hours emergency service for tenants should the need arise. This service ensures that issues are dealt with quickly to minimise any potential damage to your property. 6

7 Safety Certificates The complex legislation surrounding safety in private rented properties has changed considerably in the past few years. Every property that we manage is different, and so requirements to comply with legislation can vary from property to property, we ensure that all the certification for the property in kept up to date. Maintenance Our property maintenance team is on hand to deal with any maintenance issues that your tenant may have. We will always contact you before we make any decisions on repairs unless it becomes an emergency. We have our own maintenance contractors or we can use a tradesman of your choice. Rent Guarantee and Legal Insurance While we take every precaution to rent to only reliable tenants, their circumstances can sometimes change outside their control. When this happens, it is natural to be sympathetic, but also important to ensure you still receive the rental income to cover your mortgage and outgoings. As part of our rent collection and management service we provide all landlords with a Rent Guarantee and Legal Protection Insurance policy as a precaution (subject to terms and conditions). Landlord Portal This service is simple, secure and convenient, and allows landlords and tenants access to their records 24/7. Our landlords can login to their rental accounts and feel more in control of their documents, such as gas and electrical safety certificates, EPCs, property inspection reports and invoices. Maintenance issues can be reported and updated online. 7

8 Lpm & East London Office Floor 4, Lesney Avenue, Queen Elizabeth Olympic Park, London, E20 3BS West Essex Office 9-11 High Beach Road, Loughton, Essex, IG10 4BN