CALIFORNIA RAYMOND S, CHAN, C.E., S.E. VICE PRESIDENT ERIC GARCETTI MAYOR

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1 BOARD OF BUILDING AND SAFETY COMMISSIONERS City of Los Angeles DEPARTMENT OF CALIFORNIA BUILDING AND SAFETY 201 NORTH FIGUEROA STREET LOS ANGELES, CA VAN AMBATIELOS PRESIDENT E. FELICIA BRANNON RAYMOND S, CHAN, C.E., S.E. VICE PRESIDENT GENERAL MANAGER JOSELYN GEAGA-ROSENTHAL GEORGE HOVAGUIMIAN JAVIER NUNEZ ERIC GARCETTI MAYOR FRANK BUSH EXECUTIVE OFFICER May 18, 2016 Council District: # 8 Honorable Council of the City of Los Angeles Room 395, City Hall JOB ADDRESS: 1401 WEST 22ND STREET, LOS ANGELES, CA ASSESSORS PARCEL NO. (APN): On June , pursuant to the authority granted by Section of the Los Angeles Municipal Code, the Department of Building and Safety' (the Department ) investigated and identified code violations at: 1401 West 22nd Street, Los Angeles, California (the Property ). A copy of the title report which includes a full legal description of the property is attached as Exhibit A. Following the Department s investigation an order or orders to comply were issued to the property owner and all interested parties. Pursuant to Section (a) the order warned that a proposed noncompliance fee may be imposed for failure to comply with the order within 15 days after the compliance date specified in the order or unless an appeal or slight modification is filed within 15 days after the compliance date. The owners failed to comply within the time prescribed by ordinance. The Department imposed non-compliance fee as follows: Description Amount Non-Compliance Code Enforcement fee Late Charge/Collection fee (250%) Accumulated Interest (1 %/month) Title Report fee Grand Total $ $ Pursuant to the authority granted by Section of the Los Angeles Administrative Code, it is proposed a lien for a total sum of $ recorded against the property. It is requested that the Honorable City' Council of the City of Los Angeles (the City Council ) designate the time and place protest can be heard concerning this matter, as set forth in Sections and of the Los Angeles Administrative Code. It is further requested that the City Council instruct the Department to deposit to Dept 08, Fund 48R, Balance Sheet Account 2200, any payment received against this lien in the amount of $ on the referenced property. A copy of the title report which includes a full legal description of the property is attached as Exhibit A. A list of all the names and addresses of owners and all interested parties entitled to notice is included (Exhibit B). Also attached is a report which includes the current fair market value of the property including all encumbrances of record on the property as of the date of the report (Exhibit C). DEPARTMENT OF BUILDING AND SAFETY Steve JQngele Chiefs Resource Management Bureau ATTEST: HOLLY WOLCOTT, CITY CLERK Lien confirmed by City Council on: BY: DEPUTY

2 EXHIBIT A In2-Res intuitive Rea! Estate Solutions 5711 W, SLAUSONAVE., SUITE 170 CULVER CITY, CA Phone Fax Property Title Report Work Order No. T13001 Dated as of: 01/27/2016 Prepared for: City of Los Angeles SCHEDULE A (Reported Property Information) \PN #: Property Address: 1401 W 22ND ST City: Los Angeles County: Los Angeles VESTING INFORMA TION Type of Document: GRANT DEED Grantee : PABLO R MUY Grantor: MAXIMO MUY Deed Date : 03/13/2008 Instr No. : MAILING ADDRESS: PABLO R MUY 1401 W 22ND ST LOS ANGELES CA Recorded: 04/17/2008 SCHEDULE B LEGAL DESCRIPTION Lot: 1 Block: 15 Abbreviated Description: LOT.l BLK:15 CITY:REGION/CLUSTER. 09/09173 URMSTON TRA CTE 46 FT OF LOT 1 BLK15IMP1 =SFR, 1 UNIT,2015SF, YB: 1905,06BD/02BA. City/Mum/Twp: REGION/CLUSTER: 09/09173 MOR TGA GES/LIENS Type of Document: CALIFORNIA ASSIGNMENT OF DEED OF TRUST Recording Date: 11/30/2015 Document #: Loan Amount: $400,000 Lender Name: WASHINGTON MUTUAL BANK FA Borrowers Name: PABLO R MUY MAILING ADDRESS: JPMORGAN CHASE BANK 700 KANSAS LANE MC 8000 MONROE, LA 71203

3 RECORDED AT!H KFOUES1 Ol RECbRj itng I^uiST^W- «V AND WHEN RECORDED, MAIL TO- PABLO RAUL MUY 1401 WEST 22ND STREET LOS ANGELES, CA /17/ 'U THIS SPACE FOR RECORDER'S USE ONLY ;;gcrant DEED ASSESSOR'S PARCEL NO The undersigned Grantors) declare that the DOCUMENT TRANSFER TAX IS: TITLE ORDER NO H55 ESCROW NO: 20812!-JK S County $2,767,50 City XX computed on the full value of the interest of property conveyed, or computed on the full value less the value of liens or encumbrances remaining thereon at the time of sale _ OR transfer is EXEMPT from tax for the following reason FOR A VALUABLE CONSIDERATION, receipt of which is hereby acknowledged, MAXIMO MUY, a Single Man hereby GRANT(S) to PABLO RAUL MUY, a Single Man all that real property situated in the City of LOS ANGELES, County of Los Angeles, State of CA, described as- THE Cast 46 FLCT of lot I IN BLOCK 15 URMSION TRAC], IN THE CITY OF LOS ANGELES, COUNTY OF LOS ANGELES, STATE OF CALIFORNIA, AS PER MAP RECORDED IN BOOK I I PAGE 10 OF MISCELLANEOUS RECORDS, IN T1IF. OFFICE OF 1 HE COUNTY RECORDER Or SAID COUNTY I Dated March 13,2008 SLATE OF CALIFORNIA COUNTY OF On U>0? rrqyith mru MM Public, (here insert name and title of me officer) personally appeared., before me, i M. IUY who proved to me on ihe basis of satisfactory evidence to be the person(s) whose name(s) is/are subscribed to the within instrument and acknowledged to me that ^shc/they executed the same m^u)/her/their authorized capacity(ies), and that by mp/'her/their signature(s) on the instrument the pcrson(s), or the entity upon behalf of which the person(s) acted, executed the instrument I certify under PENALTY OF PERJURY under the laws of the State of California that the foregoing paragraph is true and correct WITNESS my hand tuid elite! aeal r i JANET KIM I ComirrfHJon # Notary Public - CaSfomiQ f U» Angelas County My Comm, Exptos* Oct 7,2 S3 Signature MAIL TAX STATEMENTS TO, PABLO RAUL MUY 140) WEST 22ND STREET LOS ANGELES, CA (This area for official notary seal)

4 Recording Requested By: PeirsonPatterson, LLP And When Recorded Mail To: PEIRSONPATTERSON, LLP ATTN: RECORDING DEPT OMEGA ROAD DALLAS, TX /Space Above This Line For Recording Data]. Loan No.: FNMA Loan No.: CALIFORNIA ASSIGNMENT OF DEED OF TRUST For Value Received, THE FEDERAL DEPOSI T INSURANCE CORPORATION, A CORPORATION ORGANIZED AND EXISTING UNDER AN ACT OF CONGRESS (FD1C), WHOSE ADDRESS IS 1601 BRYAN STREET, DALLAS, TX 75201, AND ACTING IN ITS RECEIVERSHIP CAPACITY AS RECEIVER OF WASHINGTON MUTUAL BANK F/K/A WASHINGTON MUTUAL BANK, FA, the undersigned holder of a Deed of Trust (herein Assignor ) does hereby grant, sell, assign, transfer and convey, unto JPMorgan Chase Bank, National Association, (herein "Assignee ), whose address is 700 KANSAS LANE M'C 8000, MONROE, LA 71203, all beneficial interest under a certain Deed of Trust dated April 8,2008 and recorded on April 17, 2008, made and executed by PABLO RAUL MUY, to CALIFORNIA RECONVEYANCE COMPANY, A CALIFORNIA CORP, Trustee, upon the following described property situated in LOS ANGELES County, State of California: Property Address: 1401 WEST 22ND STREET, LOS ANGELES, CA THE EAST 46 FEET OF LOT 1 IN BLOCK 15 OF URMSTON TRACT, IN THE CITY OF LOS ANGELES, COUNTY OF LOS ANGELES, STATE OF CALIFORNIA, AS PER MAP RECORDED IN BOOK 11 PAGE 10 OF MISCELLANEOUS RECORDS, IN THE OFFICE OF THE COUNTY RECORDER OF SAID COUNTY. such Deed of Trust having been given to secure payment of Four Hundred Thousand and OO/IOOths ($400,000.00), which Deed of Trust is of record in Book, Volume, or Liber No. N/A, at Page N/A (or as No ), in the Office of County Recorder of LOS ANGELES County, State of California. TO HAVE AND TO HOLD, the same unto Assignee, its successors and assigns, forever, subject only to the terms and conditions of the above-described Deed oftrust. This Assignment is intended to further memorialize the transfer that occurred by operation of law on September 25, 2008 as authorized by Section ll(d)(2)(g)(i)(li) of the Federal Deposit Insurance Act, 12 U.S.C (d)(2)(g)(i)(h). Contact Federal National Mortgage Association for this instrument c/o Seterus, Inc., SW Millikan Way, #200, Beaverton, OR 97005, telephone # , which is responsible for receiving payments. California Assignment of Deed of Trust JPMorgan Chase Bank N.A, Project W3U4 Page 1 of3 L73108CA0I/12 Rev. 02/ * * * *

5 .1 V WITNESS WHEREOF, the undersigned Assignor has executed this Assignment of Deed of Trust on < o c n*** :Q : o Cfl * A) VV',.... ^ Assignor: JPMORGAN CHASE BANK, NATIONAL ASSOCIATION, AS ATTORNEY IN FACT FOR THE FEDERAL DEPOSIT INSURANCE CORPORATION AS RECEIVER OF WASHINGTON MUTUAL BANK F/K/A WASHINGTON MUTUAL BANK, FA *POA recorded in Book/Volume, or Liber No: N/A at page: N/A or as No: and Recorded 9/17/2014 in the Office of the County Clerk or Register of Deeds of ANGELES County, State of CALIFORNIA \V By:.. /yi )A ~m Its: )/i CA 7 ra& dlwfr California Assignment of Deed of Tmst JPMorgan Chase BankN.A. Project W3114 Page 2 of 3 L73108CA 01/12 Rev. 02/ * * * *

6 . A ACKNOWLEDGMENT A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which tin's certificate is attached, and not the truthfulness, accuracy, or validity of that document. State of Louisiana Parish of Ouachita TOODC SYLVESTER # On this day, before me appeared vau'wmtffy\ p.,to me personally known, who, being by me duly sworn did say that /he/she is the \7v(T. yiltmdilvyr, of jpmorgan chase bank, NATIONAL ASSOCIATION, AS ATTORNEY IN FACT FOR THE FEDERAL DEPOSIT INSURANCE CORPORATION AS RECEIVER OF WASHINGTON MUTUAL BANK F/K/A WASHINGTON MUTUAL BANK, FA *FOA recorded in Book/Volume, or Liber No: N/A at page: N/A or as No: !) and Recorded 9/17/2014 in the Office of the County Clerk or Register of Deeds of LOS ANGELES County, State of CALIFORNIA, and that the seal affixed to said instrument is the seal of said entity and that the instrument was si behalf, of if he.said entity by authority of its Board of Directors or Trustees and that I if l Uwolfyot/Yl acknowledged the instrument to be the free act and deed of the said entityi TODD C SYLVESTER NOTARY PUBLIC # OUACHITA PARISH, LOUISIANA MY COMMISSION IS FOR LIFE Notary Public Printed Name ac koqp- T TOODC SYLVESTER # (Seal) My Commission Expires: UPON MY DEATH California Assignment of Deed of Trust JPMorgan Chase Bank N.A. Project W3114 Page 3 of 3 L7310SCA 01/12 Rev. 02/ * * * *

7 EXHIBIT B ASSIGNED INSPECTOR: AGUSTIN ALVAREZ JOB ADDRESS: 1401 WEST 22ND STREET, LOS ANGELES, CA ASSESSORS PARCEL NO. (APN): Last Full Title: 01/27/2016 Date: May 18,2016 Last Update to Title: LIST OF OWNERS AND INTERESTED PARTIES 1)- PABLO R MUY 1401 W 22nd ST LOS ANGELES, CA CAPACITY: OWNER 2)- JPMORGAN CHASE BANK 700 KANSAS LANE MC 8000 MONROE, LA CAPACITY: INTERESTED PARTY

8 RealQuest.com - Report Property Detail Report For Property Located At 1401 W 22ND ST, LOS ANGELES, CA EXHIBIT C * Corelogic alqu p t Pro tss'cn "V ; l Owner Information Owner Name: Mailing Address: Vesting Codes: Location information Legal Description: County: Census Tract/Block: Township-Range-Sect: Legal Book/Page: Legal Lot: Legal Block: Market Area: Neighbor Code: Owner Transfer Information Recording/Sale Date: Sale Price: Document #: Last Market Sale Information Recording/Sale Date: Sale Price: Sale Type: Document #: Deed Type: Transfer Document #: New Construction: Title Company: Lender: Seller Name: Prior Sale Information Prior Rec/Sale Date: Prior Sale Price: Prior Doc Number: Prior Deed Type- Property Characteristics Gross Area: Living Area: Tot Adj Area: Above Grade: Total Rooms: Bedrooms: Bath(F/H): Year Built / Eff: Fireplace: # of Stories: Other Improvements: Site Information Zoning: Lot Area: Land Use: Site Influence: Tax Information Total Value: Land Value: Improvement Value: Total Taxable Value: MUY PABLO R 1401 W 22ND ST, LOS ANGELES CA C004 SM II URMSTON TRACT E 46 FT OF LOT 1 LOS ANGELES, CA APN: /1 Alternate APN: Subdivision: Map Reference: 1 Tract #: ARMSTON 43-F5 / 15 School District: LOS ANGELES C16 School District Name: Munic/Township: / Deed Type: 1st Mtg Document #: 04/17/2008 / 03/13/2008 $615,000 FULL GRANT DEED CHICAGO TITLE CO. WASHINGTON MUTUAL BK FA MUY MAXIMO 08/23/2001 / 04/04/2001 $152, GRANT DEED 1st Mtg Amount/Type: 1st Mtg Int. Rate/Type: 1st Mtg Document#: 2nd Mtg Amount/Type: 2nd Mtg Int, Rate/Type: Price Per SqFt: Multi/Split Sale: Prior Lender: Prior 1st Mtg Amt/Type: Prior 1st Mtg Rate/Type: $400,000 / CONV / / / $ BANK OF AMERICA $147,000 / CONV Parking Type: PARKING AVAIL Construction: 2,015 Garage Area: Heat Type: HEATED I Garage Capacity: 1 Exterior wall: i Parking Spaces: 1 Porch Type: Basement Area: Patio Type: 6 Finish Bsmnt Area: Pool: 21 Basement Type: Air Cond: 1905/1915 Y/ Roof Type: Foundation: Roof Material: Style: Quality: Condition: LARD2 Acres: ,133 Lot Width/Depth: 46 x 112 SFR Res/Comm Units: / CORNER $570,100 $454,300 $115,800 $570,100 Assessed Year: Improved %: Tax Year: County Use: State Use: Water Type: Sewer Type: / SINGLE FAMILY RESID (0100) TYPE UNKNOWN 2015 Property Tax: $7, % Tax Area: Tax Exemption:! quest.com/jsp/report,jsp?&client=&action=confirm&type=getreport&r... 5/18/2016

9 RealQuest.com - Report Page 1 of 2 Comparable Sales Report For Property Located At c 1401 W 22ND ST, LOS ANGELES, CA CoreLogic Rea r uc Profess i j nai 3 Comparable(s) Selected. Summary Statistics: Report Date; 05/18/2016 Subject Low High Average Sale Price $615,000 $450,000 $718,000 $547,667 Bldg/Living Area 2,015 2,232 2,312 2,279 Price/Sqft $ $ $ $ Year Built Lot Area 5,133 3,918 6,401 5,464 Bedrooms Bathrooms/Restrooms Stories Total Value $570,100 $42,155 $321,293 $145,007 Distance From Subject *= user supplied for search only 5/18/2016

10 RealQuest.com - Report Page 2 of 2 Comp #:1 Address: Owner Name: Seller Name: APN: County: Subdivision: Rec Date: Sale Date: Sale Price: Sale Type: Document #: 1st Mtg Amt: Total Value: Land Use: Distance From Subject:0.28 (miles) 1343 W 20TH ST, LOS ANGELES, CA BAE TIFFANY Y ROSALES JESUS Q & MARIA L LOS ANGELES, CA Map Reference: Census Tract: 44-A4 / Living Area: Total Rooms: 2,232 MITCHELL TR BEING A SUB Zoning: LARD1.5 Bedrooms: 2 12/30/ /28/2015 Prior Rec Date: Prior Sale Date: 10/03/1978 Bath(F/H): Yr Built/Eff: 1 / 1902/1902 $475,000 FULL Prior Sale Price: Prior Sale Type: $40,000 FULL Air Cond: Style: Acres: 0.15 Fireplace: Y/1 $355,000 $71,574 Lot Area: # of Stories: 6, Pool: Roof Mat: SFR Park Area/Cap#: /1 Parking: PARKING AVAIL Comp #:2 Address: Owner Name: Seller Name: APN: County: Subdivision: Rec Date: Sale Date: Sale Price: Sale Type: Document #: 1st Mtg Amt: Total Value: Land Use: 1023 W 24TH ST, LOS ANGELES, CA POLDER DERRICK/KNIPE KELLY WIGGINS SANDY M LOS ANGELES, CA C M WELLS 01/15/ /15/2015 $450,000 FULL $337,500 $321,293 Map Reference: Census Tract: Zoning: Prior Rec Date: Prior Sale Date: Prior Sale Price: Prior Sale Type: Acres: Lot Area: # of Stories: Park Area/Cap#: SFR / 44-A5 / LARD1.5 Distance From Subject:0.4 (miles) Living Area: Total Rooms: Bedrooms: Bath(F/H): Yr Built/Eff: Air Cond: Style: Fireplace: Pool: 2, Y/1 6, Roof Mat: Parking: 5 3/ 1895/1905 Comp #:3 Address: Owner Name: Seller Name: APN: County: Subdivision: Rec Date: Sale Date: Sale Price: Sale Type: Document #: 1 st Mtg Amt: Total Value: Land Use: 2109 TOBERMAN ST, LOS ANGELES, CA VO & PHAN AB LIVING TRUST GBCASAS INVESTMENTS & MANAGEME Distance From Subject:0.47 (miles) LOS ANGELES, CA HOOVER 02/24/ /19/2016 $718,000 FULL $42,155 SFR Map Reference: Census Tract: Zoning: Prior Rec Date: Prior Sale Date: Prior Sale Price: Prior Sale Type: Acres: Lot Area: # of Stories: Park Area/Cap#: 44-A5 / LARD1.5 06/05/1975 $4,500 FULL , / Living Area: Total Rooms: Bedrooms: Bath(F/H): Yr Built/Eff: Air Cond: Style: Fireplace: Pool: Roof Mat: Parking: 2,294 Y/1 5 1 / 1903/ /18/2016

11 EXHIBIT D ASSIGNED INSPECTOR: AGUSTIN ALVAREZ JOB ADDRESS: 1401 WEST 22ND STREET, LOS ANGELES, CA ASSESSORS PARCEL NO. (APN): EFFECTIVE DATE OF ORDER TO COMPLY: June 10, 2009 COMPLIANCE EXPECTED DATE: June 15,2009 DATE COMPLIANCE OBTAINED: March 05,2015 Date: May 18,2016 CASE#: ORDER NO: A LIST OF IDENTIFIED CODE VIOLATIONS (ORDER TO COMPLY) VIOLATIONS: SEE ATTACHED ORDER # A

12 BOARD OF BUILDING AND SAFETY COMMISSIONERS MARSHA L. BROWN PRESIDENT VAN AMBATIELOS VICE-PRESIDENT VICTOR H. CUEVAS HELENA JUBANY ELENOREA. WILLIAMS City of Los Angeles CALIFORNIA ANTONIO R. VILLARAIGOSA MAYOR ORDER TO COMPLY DEPARTMENT OF BUILDING AND SAFETY Ml NORTH FIGUEROA STREET LOS ANGELES, CA 900IJ ANDREW A. ADELMAN, P.E GENERAL MANAGER RAYMONDCHAN EXECUTIVE OFFICER OWNER OF MUY, PABLO R 1401 W22NDST LOS ANGELES, CA SITE ADDRESS: 1401 W 22ND ST ASSESSORS PARCEL NO.: ZONE: RD2; Min. Per Unit 2,000 JUN On Dale undersigned maikd dus notice by regulai mail, po4a# prepaid, lo the addressee asihovn on the last equalized assessment roll Signature CASE#: ORDER#: A EFFECTIVE DATE: June 10,2009 COMPLIANCE DATE; June 15,2009 th This order is a supplement to any and all preceding orders issued by the Department of Building and Safety relative to the case number noted above. You are hereby required to comply with the terms of this and all preceding orders. Further investigation of the property (Site Address) listed above has revealed that there are additional violations of the Los Angeles Municipal Code (L.A.M.C.). Following is a current list of violations: VIOLA TION(S): I. HISTORICAL PRESERVATION OVERLAY ZONE. You are therefore ordered to: Code Section(s) in Violation: Discontinue the conditon which violates the Historical Preservation Overlay Zone of the L.A.M.C. 2. Conducting an auto repair business in a residential zone. You are therefore ordered to: Code Section(s) in Violation: 1) Discontinue the major auto repair being conducted on the property in a residential zone A.8.(a), 12.21A.l.(a) of the L.A.M.C. 3. Window change out done without the required permil You are therefore ordered to: Code Section(s) in Violation: Obtain the required building permit and call for inspection of the L.A.M.C. Location: single family dwelling 4. Open storage of Auto parts, machine, motor, appliance or other similar device in a residential zone. You are therefore ordered to: Code Section(s) in Violation: 1) Discontinue the open storage of auto parts in a residential zone A. l.(a), 12.21A.8.(a) and 12.21A.8.(b) of the L.A.M.C. NON-COMPLIANCE FEE WARNING: SLA U DBS DCPARTMEKT Of BUILDDK AND SAfVTY CODE ENFORCEMENT BUREAU For routine City business and non-emergency services: Call i.-a -J- v.f- Page! of2

13 you ARE IN VIOLATION OF THE L.A.M.C. IT IS YOUR RESPONSIBILITY TO CORRECT THE VIOLATION(S) AND CONTACT THE INSPECTOR LISTED BELOW TO ARRANGE FOR A COMPLIANCE INSPECTION BEFORE THE NON-COMPLIANCE FEE IS IMPOSED. Failure to correct the violations and arrange for the compliance inspection within 15 day from the Compliance Date, will result in imposition of the fee noted below. A proposed noncompliance fee in the amount of SI may be imposed for failure to comply with the order within 15 days after the compliance date specified in the order or unless an appeal or request for slight modification is filed within 15 days of the compliance date. If an appeal or request for slight modification is not filed within 15 days of the compliance date or extensions granted therefrom, the determination of the department to impose and collect a non-compliance fee shall be final. Section L.A.M.C. NOTE: FAILURE TO PAY THE NON-COMPLIANCE FEE WITHIN 30 DAYS AFTER THE DATE OF MAILING THE INVOICE, MAY RESULT IN A LATE CHARGE OF TWO (2) TIMES THE NON-COMPLIANCE FEE PLUS A 50 PERCENT COLLECTION FEE FOR A TOTAL OF $ Any person who fails to pay the non-compliance fee, late charge and collection fee shall also pay interest. Interest shall be calculated at the rate of one percent per month. PENALTY WARNING: Any person who violates or causes or permits another person to violate any provision of the Los Angeles Municipal Code (L.A.M.C.) is guilty of a misdemeanor which is punishable by a fine of not more than $ and/or six (6) months imprisonment for each violation. Section (m) L.A.M.C. APPEAL PROCEDURES; There is an appeal procedure established in this city whereby the Department of Building and Safety and the Board ofbuilding and Safety Commissioners have the authority to hear and determine err or abuse of discretion, or requests for slight modification of the requirements contained in this order when appropriate fees have been paid. Section and L.A.M.C. If you have any questions or require any additional information please feel free to contact me at (213) Office hours are 7:00 a.m. to 5:00 p.m. Monday through Friday. Date: Inspector: Mav HECTOR RODRIGUEZ ) 3550 WILSHIRE BLVD. SUITE 1800 LOS ANGELES, CA (213) BY [LASDBS *»A*T»1IVT or mucimg AMD SAMnt CODE ENFORCEMENT BUREAU For routine City business and non-emergency services; Call Page 2 of2