PROPERTY MANAGER PORTAL STEP-BY-STEP USER GUIDE Property NEW! Manager Portal

Transcription

1 PROPERTY MANAGER PORTAL CUSTOMER SERVICE Ensure Continuou Electric Service We make It easy for property managers to manage electrical service between tenants. Our new Property Manager Porta l puts your aooountinfo at your fingertips, 0 NEW! Property Manager Portal ComEd powering lives An Exelon Company

2 Table of Contents Introduction...1 Landlord Agreements Create a User Profile...2 Add a Landlord Agreement...3 Edit a Landlord Agreement...3 Add a Premise to a Landlord Agreement...4 Remove a Premise from a Landlord Agreement...5 Add a Tenant to a Premise...6 Tenant Consent Forms Remove a Tenant from a Premise...7 Update Your Property Manager Account...8 ComEd powering lives An Exelon Company

3 The Property Manager Portal For Commercial and Residential Properties INTRODUCTION The ComEd Property Manager Portal is an online web portal that allows landlords and property managers to establish Landlord Agreements with ComEd to ensure uninterrupted service in properties that are unoccupied. A Landlord Agreement is an agreement between a landlord/property manager and ComEd. Both commercial and residential properties can be managed under a single Landlord Agreement. The Landlord Agreement provides uninterrupted service between tenants by automatically placing electric service billing in the landlord/property manager s name after a tenant leaves the premise, ensuring continuous service. The benefits of a Landlord Agreement with ComEd include: Continuous electric service during winter months to help reduce the risk of frozen pipes and resultant property damage. Uninterrupted electric service to maintain lighting and security systems. Ability to immediately transfer electric service billing to a new tenant without any delay and without need for electric service restoration. For any further questions or more information, visit ComEd.com/Landlord to see our FAQ. 1

4 GETTING STARTED Users must create a profile prior to using the Property Manager Portal. NOTE: Even if your account is already registered under Manage My Account, you must create a new user name and password for your Property Manager Portal account. (A) CREATE A USER PROFILE 1.GO TO ComEd.com/Landlord AND SELECT REGISTER YOUR PROPERTY MANAGER ierj ACCOUNT. Enter your existing ComEd account number and primary phone number ber1 to t verify your identity. CUSTOMER SERVICE We make It easy for property manage~ 10managealedr\calaeM011between ienanl$. OJr new Property Manager PoftalP!llliyouracoountlnfoatyour ftoigertps. O Register for a Property Manager Account ldemlflcation If you have ever had an account with Com Ed, we can quickly verify your idootity. Account Number Primary Phone Number 11 n2314s6-1s90 Can't remember your acoount number? Try the Account Look UR.192! Completely New to ComEd? Start Here 2. ENTER ADDRESS AND PASSWORD. If your ComEd.com account is already registered under Manage My Account, you must use a different address. Follow the password requirements outlined. [CONTINUE] 3. SELECT YOUR 3 SECURITY QUESTIONS. Enter each corresponding answer. [CONTINUE] 4. SELECT YES TO AGREE TO THE TERMS AND CONDITIONS. [CONTINUE] 5. VERIFY YOUR REGISTRATION. A confirmation will be sent to the address provided. Follow the instructions in the to verify your Property Manager Portal user profile. II RESIDENTIAL RF CUSTOMERS WILL W NEED: ' Social Security Number Date of Birth Name Contact Phone Number Most Recent Address Driver s License/State ID Address Account Number COMMERCIAL C( CUSTOMERS WILL W NEED: ' Federal Tax ID Business Name Contact Phone Number Business Address Address 2

5 USING THE PROPERTY MANAGER PORTAL Once your Property Manager Account is created, you must set up your Landlord Agreement. To add a Landlord Agreement... Log in to your Account Go to ComEd.com/Landlord. You must log in to access your Property Manager information. If you currently have a Landlord Agreement in place prior to logging in, you should see your created Agreement upon completing registration. (A) ADD A LANDLORD AGREEMENT 1.IN THE TOP RIGHT CORNER OF THE PROPERTY MANAGER HOME SCREEN, CLICK [ADD NEW]. 2. COMPLETE THE FIELDS AS INDICATED. 3. CHECK THE I AGREE. [CONTINUE] MyProfile ' " My Proixirty Managei Agreements BERDEL WM SPENCER Aaloum # l41!lll84000 m-91!i-668h0 Mb Sa<fer@gmail aim Th,.. ar1 amenity oo agreemool, io ye..- IICCOtmf. Add '!!''"moots with ComEd flat fl'olicle urilterrupted semce aoo automatic blioll when tenarrls,acate tho pn,nis, IMU#+!& I foil You have successfully added a new Landlord Agreement. You will receive a confirmation message. (B) EDIT A LANDLORD AGREEMENT 1.LOCATE THE LANDLORD AGREEMENT BY My Property Manager Agreements Agreement Hleknsme- AGREEMENT NICKNAME. LANOlORD AGREEMEHI 2.CHOOSE[VIEW/EDIT] UNDER MANAGE AGREEMENT. 3. SELECT [EDIT] NEXT TO THE INFORMATION YOU WANT TO UPDATE. 4. UPDATE THE INFORMATION. [SAVE] You have successfully edited your Landlord Agreement. You will receive a confirmation message. StanOl!lte O:lro-!r.1015 NOTE: If you need to remove a Landlord Agreement, call ComEd-1 ( ). NEXT STEP: ADD A PREMISE 3

6 (C) ADD A PREMISE TO AN EXISTING LANDLORD AGREEMENT 1.LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME AND SELECT THE [VIEW/EDIT] BUTTON UNDER MANAGE AGREEMENT. 2. SELECT [EDIT] FROM THE ADD PREMISES SECTION. 3. SELECT ONE OF THE THREE OPTIONS TO [LOOK UP] YOUR PREMISE. [ADD] 4. UPDATE THE INFORMATION. [SAVE] Welcome, KEVIN RIDDER MyProlile.,., My Property Manager Agreements KEVIi~ RICIDER AccOUlfll ~ D0130BJ01J lt!sl.406@gmai CC',rr, Agreement tur.11:name L.ANOLOSP AGAEEMElfi S1anDaU1 Welcome, KEVIN RIDDER View I U!'\191 Adel llew,t,9re-n1 Add New Agreement ~ AC.COIIIII Number. 00 loot Up l,r Ueter ~ Look Up Ir/ Accoo11t i, Pfemisft laklfflul,llon ii@i%!d.f.vi@m iif. 51dlh' &G it.foi1i i5hi I\ IP You have successfully updated your Account Profile. You will receive a message confirming your changes. 4

7 (D) REMOVE A PREMISE FROM AN EXISTING LANDLORD AGREEMENT 1.LOCATE THE LANDLORD AGREEMENT NICKNAME AND SELECT THE [VIEW/EDIT] BUTTON UNDER MANAGE AGREEMENT. 2. SELECT [EDIT] FROM THE CURRENT PREMISES SECTION. 3. SELECT THE PREMISE YOU WANT TO DELETE. 4. CLICK THE RED [DELETE SELECTED] BUTTON. 5. CONFIRM THE CORRECT PREMISE HAS BEEN SELECTED. [CONFIRM DELETE] Welcome. KEVIN RIDDER KEVl'/RfXER Aa.aunl f )013 I MP ORP Af-BEEUEW ""----- ~- - No l H 6TH ST HSE I. DOl10 ici I W04«IE 5T '\NT :,.04 O!C-AOO L 1G l WO st '\IIUT, 0tCJo(]O L - l SI...,,. )11111,CJ.GO L > "'"'- Sea rcll Your PmmlSl!s 80 ~ I Set@ et Noni! El 2801 W 63RD ST 'UNIT 2 CHICAGO IL l!: W 63RD ST 'ljnit BSMT CHICAGO ll El 2BOB W CHICAGO AVE. u~ IT 3 CHlCAGO IL EJ 5401 I-IYOE PAAK 8LV0 'UNIT 801 CHlCAGO IL You have successfully updated your Account Profile. You will receive a message confirming your changes. NOTE: Removing a premise does not cancel a Landlord Agreement. To do so, please call ComEd-1 ( ). 5

8 (E) ADD A TENANT TO A PREMISE(Connect Service at Move In) Landlords must have a signed Tenant Consent Form prior to adding a tenant to a premise. This form can be downloaded from the View and Manage My Agreements tab on the Property Manager home page. 1.LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME. 2.CHOOSE[VIEW/EDIT] UNDER MANAGE SERVICE. ~ View& Manage Landlord Ag reement, Add New Agreement 3. CHOOSE [NEW TENANT] NEXT TO THE PREMISE YOU ARE UPDATING. Account Information [tl Tenant Consent Form 4. COMPLETE ALL CUSTOMER INFORMATION REQUIRED. CM New Agreemen Agreement Information 5. CHECK THE I CONFIRM BOX.[CONTINUE] Home Account: No Agreement Nickname: ~ Tenant Consent Fonn Contact Name : 6. ADD THE START SERVICE DATE. [CONTINUE] Mailing Address: Contact Telephone: (773) COMPLETE ALL IDENTIFICATION FIELDS REQUIRED. [CONTINUE] 8. REVIEW THE CONFIRMATION SCREEN. [SUBMIT] DOWNLOAD THE TENANT CONSENT FORM FROM THE Welcome, KEVIN RIDDER VIEW AND MANAGE MY MyProlile ""' My Property Manager Agreements AGREEMENTS TAB KEVH< RIOOl:R AccOUl'lt.,, D01J0BJQtJ tut.t06@gmail corn Agreemem t~lck.name- Acee Account Number: Typo, Landlord Agreement JEREMLAH BROWN 1002 W HAVEN DR ARLINGTOI Selecbng ~ew T911i1nl" WII slait semce,n the MW lenanl's name and simultaneously cancel U,e pie-,,ous se,-,c.e, ftece l:alhng,n your name, ~er.ct 'l,4.,.., Out" ShowTenanl Occupied Only Account 2118 S liowla AVE 'UlllT 2607 CHICAGO IL I ' N SAWYER AI/F. 'UNIT 2 01 CHICAGO IL Tenanl Occupied Tenant Occup,e<I Please enter the name exactly as rt appears on the tenant's social secunty card Firstllame Emily Last Harne Wood TilleHame Middle Harne Sulfix name Most Recent Address lo Is lntemalional Address You have successfully added a Tenant to a Premise. You will receive a confirmation message. NOTE: Commercial customers must call COMED-1 ( ) to connect service on behalf of a tenant. Commercial tenants cannot be connected through the Property Manager Portal. 6

9 REMOVE A TENANT FROM A PREMISE (Disconnect Service at Move Out) Locate the premise in your Landlord Agreement to verify electric service billing. If electric service billing is in a tenant s name, it will be displayed as Tenant Occupied. If electric service is billing to the property manager/landlord, the account number will be displayed. 1.LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME. 2.CHOOSE[VIEW/EDIT] UNDER MANAGE SERVICE. 3. LOCATE THE PREMISE WHERE YOU WANT TO DISCONNECT SERVICE. [MOVE OUT] 4. ADD THE STOP SERVICE DATE AND CONTACT TELEPHONE. [CONTINUE] 5. CHECK THE I CONFIRM BOX.[CONTINUE] 6. REVIEW THE CONFIRMATION SCREEN. [SUBMIT] l\grhm11111 H.ltknlllTN 1-HO-QAD AGREEMENT 03<1>5.'2015 Show Tenant Occupied Only AccourH 2138 S DIDWIA AVE 'Ul JIT 2607 CHICAGO IL ~ t I~ SAWYER AVE 'Ur.IT 2 01 CHICAGO IL N KEt,ETH AVE 'UIUT 1 CHICAGO IL W IOWA ST "UNIT 8 C1-i1CAGO IL ti FREMONT ST "UNIT 2F CHICAGO IL 6061~ Ten.an! Ckcuped Tenant Occuped Te""'1t Occupad Tenant Ckcupie<I T 1nan1 Oc:cupo~d You have successfully removed a Tenant from a Premise. You will receive a confirmation message. 7

10 UPDATE YOUR PROPERTY MANAGER ACCOUNT PROFILE 1. LOG IN TO THE PROPERTY MANAGER PORTAL. 2.FROM THE PROPERTY MANAGER HOME SCREEN, CHOOSE THE [EDIT] BUTTON FROM THE MY PROFILE BAR AT TOP. 3. LOCATE THE INFORMATION YOU WANT TO UPDATE AND CHOOSE [EDIT]. 4. UPDATE THE INFORMATION AND [SAVE]. Welcome, KEVIN RID My Profile KEVIN RJOOER Account# ~> Agreement Nickname Anderson Wiggins Paulette2 landlord Agreement New Bldg StartD11te Mnnage Agreement Manage Service 03112/2015 c:mm c:mm 03112/2015 c:mm c:md 03112/2015 c:mm c:md 03116/2015 c:md c:md 03116/2015 c:mm c:md l:!!l!'.!:nl2ad T!il!]ant MQV!il: in / MQV!il: QUI!.Q!Jli;!il!]I fqml Once you have completed your account registration, you may update your property manager profile account information. You will receive a message confirming your changes. 8