PROPERTY MANAGER PORTAL STEP-BY-STEP USER GUIDE Property NEW! Manager Portal

Transcription

1 PROPERTY MANAGER PORTAL CUSTOMER SERVICE Ensure Continuou Electric Service We make it easy for property managers to manage electrical service between tenants. Our new Property Manager Porta l puts your aooount info at your fingertips. 0 NEW! Property Manager Portal ComEd powering lives An Exelon Company

2 Table of Contents Introduction...1 Landlord Agreements Create a User Profile...2 Add a Landlord Agreement...3 Edit a Landlord Agreement...3 Add a Premise to a Landlord Agreement...4 Remove a Premise from a Landlord Agreement...5 Add a Tenant to a Premise...6 Tenant Consent Forms Remove a Tenant from a Premise...7 Update Your Property Manager Account...8 ComEd powering lives An Exelon Company

3 The Property Manager Portal For Commercial and Residential Properties INTRODUCTION The ComEd Property Manager Portal is an online web portal that allows landlords and property managers to establish Landlord Agreements with ComEd to ensure uninterrupted service in properties that are unoccupied. A Landlord Agreement is an agreement between a landlord/property manager and ComEd. Both commercial and residential properties can be managed under a single Landlord Agreement. The Landlord Agreement provides uninterrupted service between tenants by automatically placing electric service billing in the landlord/property manager s name after a tenant leaves the premise, ensuring continuous service. The benefits of a Landlord Agreement with ComEd include: Continuous electric service during winter months to help reduce the risk of frozen pipes and resultant property damage. Uninterrupted electric service to maintain lighting and security systems. Ability to immediately transfer electric service billing to a new tenant without any delay and without need for electric service restoration. For any further questions or more information, visit ComEd.com/Landlord to see our FAQ. 1

4 GETTING STARTED Users must create a profile prior to using the Property Manager Portal. NOTE: Even if your account is already registered under Manage My Account, you must create a new user name and password for your Property Manager Portal account. (A) CREATE A USER PROFILE 1. GO TO ComEd.com/Landlord AND SELECT REGISTER YOUR PROPERTY MANAGER,ERj ACCOUNT. Enter your existing ComEd account number and primary phone number to verify your identity. ber1 ftngerlipa. O CUSTOMER SERVICE Register for a Property Manager Account tdenttrlcatk>n If you have ever had an account with Com Ed, we can quickly verify your ideritity. Account Number Primary Phone Number (123) Can't remember your account number? Try the Account Look-U~ Completely New to ComEd? Start Here 2. ENTER ADDRESS AND PASSWORD. If your ComEd.com account is already registered under Manage My Account, you must use a different address. Follow the password requirements outlined. [CONTINUE] 3. SELECT YOUR 3 SECURITY QUESTIONS. Enter each corresponding answer. [CONTINUE] 4. SELECT YES TO AGREE TO THE TERMS AND CONDITIONS. [CONTINUE] 5. VERIFY YOUR REGISTRATION. A confirmation will be sent to the address provided. Follow the instructions in the to verify your Property Manager Portal user profile. II RESIDENTIAL F CUSTOMERS ' WILL NEED: Social Security Number Date of Birth Name Contact Phone Number Most Recent Address Driver s License/State ID Address Account Number COMMERCIAL CUSTOMERS WILL NEED: Federal Tax ID Business Name Contact Phone Number Business Address Address ( ' 2

5 USING THE PROPERTY MANAGER PORTAL Once your Property Manager Account is created, you must set up your Landlord Agreement. To add a Landlord Agreement... Log in to your Account Go to ComEd.com/Landlord. You must log in to access your Property Manager information. If you currently have a Landlord Agreement in place prior to logging in, you should see your created Agreement upon completing registration. (A) ADD A LANDLORD AGREEMENT 1. IN THE TOP RIGHT CORNER OF THE PROPERTY MANAGER HOME SCREEN, CLICK [ADD NEW]. 2. COMPLETE THE FIELDS AS INDICATED. 3. CHECK THE I AGREE. [CONTINUE] My Profile '"" My PrO!MlrtY Manager Agreements BERDEL l'im SPENCER Aa:oont #741!lll84000 TT3-9~H0 Mb Saile!@gmail aim Tb!Klt are CIJIH!fltfy no agreernm1ts in yoo, account Add "!l''"moot. with ComEd liat prn,ide urilterrupleil sl!l'lice aoo automatic bllng,men tenants,acate 11,,pn,nise 1 1U6Hfai:: 1::18 You have successfully added a new Landlord Agreement. You will receive a confirmation message. (B) EDIT A LANDLORD AGREEMENT 1. LOCATE THE LANDLORD AGREEMENT BY My Property Manager Agreements Agr~men1 tuckname AGREEMENT NICKNAME. L.ANObQRP 11.GPffMFHT 2. CHOOSE [VIEW/EDIT] UNDER MANAGE AGREEMENT. 3. SELECT [EDIT] NEXT TO THE INFORMATION YOU WANT TO UPDATE. 4. UPDATE THE INFORMATION. [SAVE] You have successfully edited your Landlord Agreement. You will receive a confirmation message. NOTE: If you need to remove a Landlord Agreement, call ComEd-1 ( ). NEXT STEP: ADD A PREMISE 3

6 (C) ADD A PREMISE TO AN EXISTING LANDLORD AGREEMENT 1. LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME AND SELECT THE [VIEW/EDIT] BUTTON UNDER MANAGE AGREEMENT. 2. SELECT [EDIT] FROM THE ADD PREMISES SECTION. 3. SELECT ONE OF THE THREE OPTIONS TO [LOOK UP] YOUR PREMISE. [ADD] 4. UPDATE THE INFORMATION. [SAVE] Welcome, KEVIN RIDDER MyProlile,,., My Property Manager Agreements KEVI" RJOOER AccOUlll ~ 0013'1BJ01J IUS..& test406@gmai CMI Agr~eni Hlclmame LANOLQBO AGfffMEJft S1an Dau1 Welcome, KEVIN RIDDER Vlew &llat\1911 Add kw "9re~tmt Add New Agreem_e_nt.., ~ Acc: rtormaoon j'l,(ld 'locaoorn. lo l'c)lll r u~aemert ACCOW'II Number. 00 Look Up Ir/ AcCOOlll > 41-MS:fa#HIM> im'.5 1 f M'h&F> ii.fo5 1 h#ui 11,11> You have successfully updated your Account Profile. You will receive a message confirming your changes. 4

7 (D) REMOVE A PREMISE FROM AN EXISTING LANDLORD AGREEMENT 1. LOCATE THE LANDLORD AGREEMENT NICKNAME AND SELECT THE [VIEW/EDIT] BUTTON UNDER MANAGE AGREEMENT. 2. SELECT [EDIT] FROM THE CURRENT PREMISES SECTION. 3. SELECT THE PREMISE YOU WANT TO DELETE. 4. CLICK THE RED [DELETE SELECTED] BUTTON. 5. CONFIRM THE CORRECT PREMISE HAS BEEN SELECTED. [CONFIRM DELETE] Welcome. KEVIN RIDDER M1Prollll! IHf]IMP AGREEMENT L "lll.oro o.greeient l ~N6TH STW TSH LIOll10 c...,_ Sea rcb Yout Pre-mises 80 ~I SeltCI None El so; E 82tJO ST U~ IT 20<! CHICAGO ll 60619,1 ses E B2fm s:r ~111:r 286 6HICAGO IL El2801 W 63RD ST 'UNIT 2 CHICAGO IL l!:j 2801 W 63RD ST "UNIT BS.IT CHICAGO IL E]2808 W CHICAGO AVE 'UI IT J CHICAGO IL G0622 E]5401 HYDE PARK BLVD 'UNIT 801 CH CAGO IL I You have successfully updated your Account Profile. You will receive a message confirming your changes. NOTE: Removing a premise does not cancel a Landlord Agreement. To do so, please call ComEd-1 ( ). 5

8 (E) ADD A TENANT TO A PREMISE (Connect Service at Move In) Landlords must have a signed Tenant Consent Form prior to adding a tenant to a premise. This form can be downloaded from the View and Manage My Agreements tab on the Property Manager home page. 1. LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME. 2. CHOOSE [VIEW/EDIT] UNDER MANAGE SERVICE. 3. CHOOSE [NEW TENANT] NEXT TO THE PREMISE YOU ARE UPDATING. 4. COMPLETE ALL CUSTOMER INFORMATION REQUIRED. 5. CHECK THE I CONFIRM BOX. [CONTINUE] 6. ADD THE START SERVICE DATE. [CONTINUE] 7. COMPLETE ALL IDENTIFICATION FIELDS REQUIRED. [CONTINUE] 8. REVIEW THE CONFIRMATION SCREEN. [SUBMIT] Welcome, KEVIN RIDDER MyProl!le KEVIi~ RIXJfA Acc:;OU1'1I "II 001JQBJCl1J testd06@gmai com '"" My Property Manager Agreements Agr~em Hlckname LANDlOBP AGREEMEJ:il: Su1n Oa1.e,.. View & Manage Add New Agreement ltj Tenant Consent Form ~ Tenant Consent Fonn Landlord Agreement Account Information DOWNLOAD THE TENANT CONSENT FORM FROM THE VIEW AND MANAGE MY AGREEMENTS TAB Acee Account Number: II r,,., Agreement Information Home Account Agreement Nickname: Contact Name: Mailing Address: Contact Telephone: No Landlord Agreement JEREMIAH BROWN 1002 W HAVEN DR ARLINGTQ,' C773) Selecting "~ew Ten.anl" WIii slart semu 1n the ne"' tenants name and s1multan~ously cancel the p1... ous se""'-9 fhc bilhng in your name se!kt "MIM! Out" Show Tenant Occuptad Only Premoo 2138 S IDIANA AVE 'Ul-llT 2607 CHICAGO IL ~I SAWYER AVE 'UNIT 2 01 CHICAGO IL Ai,count Tenant Occup,ed Tenant Occupied Please enter the name exactly as rt appears on the tenanrs social secunty card Firstllame Emily Middle llame Lasrname Wood nuetlame Sumx tlame Most Recent Address ID Is International Address You have successfully added a Tenant to a Premise. You will receive a confirmation message. NOTE: Commercial customers must call COMED-1 ( ) to connect service on behalf of a tenant. Commercial tenants cannot be connected through the Property Manager Portal. 6

9 REMOVE A TENANT FROM A PREMISE (Disconnect Service at Move Out) Locate the premise in your Landlord Agreement to verify electric service billing. If electric service billing is in a tenant s name, it will be displayed as Tenant Occupied. If electric service is billing to the property manager/landlord, the account number will be displayed. 1. LOCATE THE LANDLORD AGREEMENT BY AGREEMENT NICKNAME. 2. CHOOSE [VIEW/EDIT] UNDER MANAGE SERVICE. 3. LOCATE THE PREMISE WHERE YOU WANT TO DISCONNECT SERVICE. [MOVE OUT] 4. ADD THE STOP SERVICE DATE AND CONTACT TELEPHONE. [CONTINUE] 5. CHECK THE I CONFIRM BOX. [CONTINUE] 6. REVIEW THE CONFIRMATION SCREEN. [SUBMIT] Welcome. KEVIN RIODER I\EVl'I RIOl) R Aa.cx.lrdl0D1JOUD 13 Agr&emelll Kkknune IH:OORPAGBFBIEW 0~15 am IEJ ShowTenanl Occup,ed Only l're111l!les 2138 S IIIOIANAAVE 'Ul llt 2607 CHICAGO IL N SAWYER AVE 'UNIT2 01 CHICAGO IL N KEt 4ETI-i AVE 'Ur-ur 1 CHICAGO IL W IOWA ST Ut~IT B C1-llCAGO IL r1 FREMONT ST "UNIT ~F CHICAGO IL 6061~ A~counl Ten.anl Occupied Tenant Occupied TenaJ!lt Occupied Tenant Occupied Te~anl Oceu111 d You have successfully removed a Tenant from a Premise. You will receive a confirmation message. 7

10 UPDATE YOUR PROPERTY MANAGER ACCOUNT PROFILE 1. LOG IN TO THE PROPERTY MANAGER PORTAL. 2. FROM THE PROPERTY MANAGER HOME SCREEN, CHOOSE THE [EDIT] BUTTON FROM THE MY PROFILE BAR AT TOP. 3. LOCATE THE INFORMATION YOU WANT TO UPDATE AND CHOOSE [EDIT]. 4. UPDATE THE INFORMATION AND [SAVE]. Welcome, KEVIN RID My Profile KEVIN RIDDER Account# S t_Q Agreement Nickname Wiggins Paulette2 Start Date 03112/ / Mannge Agreement Man11ge Service Landlord Agreement N,w Bldg 03116/2015 Download Temmt Move in I Moye out consent form Once you have completed your account registration, you may update your property manager profile account information. You will receive a message confirming your changes. 8