A few quick tips for filing that will help us to expedite your evictions:

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1 Chris Loebsack Managing Principal Stephanie Richmond Partner Licensed in GA & NC Jared Schmidt Hans Dara Shanae Auguste Mary Elizabeth Cameron Ryan Huggins Senior Licensed in SC Lauren Blaine Senior Licensed in NC & SC Jessica Lineberry Senior Licensed in SC Samantha Holland Senior Cara Bridwell Brendan Manning Licensed in NC & SC Devinn Barnette Emma Wingfield April Cole All attorneys licensed in NC only unless otherwise noted. Will Brownlee Retired Charlotte, NC Tel: (704) Fax: (704) Raleigh, NC Tel: (919) Fax: (704) Thank you for choosing Loebsack & Brownlee PLLC for your eviction needs. We want to take a moment to welcome you to The Eviction Team and give you some helpful information for the future. On the following pages, you will find important information regarding our processes and pricing as well contact information for your team members. Our number one goal is to extend to you the best customer service possible, so if in doubt, give us a shout. We are always glad to help. Please take a few moments to familiarize yourself with our current fee schedule and with our filing requirements. Following these procedures each time will help us to process your evictions as quickly and accurately as possible. When submitting an eviction for any reason other than nonpayment, we need additional documentation at the time you file. We ask that you upload all notices, communications, and reports that relate to the eviction along with the standard documents requested on the following pages. If you have any doubts about which documents to send, please consult our staff directory for your appropriate contact. A few quick tips for filing that will help us to expedite your evictions: Proofread tenant addresses an error in address can prevent service and delay your evictions. When filing your initial complaint, you should not include any fees other than rent itself in the Amount Past Due box. When you are in need of assistance, we are here to help. Feel free to reach out to us with anything you might need. We would also like to invite you to like us on Facebook and follow us on Twitter. We are excited to welcome you to The Eviction Team, and we look forward to working with you. The Eviction Team Charleston, SC Tel: (843) Fax: (843) Greenville, SC Tel: (864) Fax: (843) Post Office Box Charlotte, NC 28230

2 Chris Loebsack Managing Principal Stephanie Richmond Partner Licensed in GA & NC Jared Schmidt Hans Dara Shanae Auguste Mary Elizabeth Cameron Ryan Huggins Senior Licensed in SC Lauren Blaine Senior Licensed in NC & SC Jessica Lineberry Senior Licensed in SC Samantha Holland Senior Cara Bridwell Brendan Manning Licensed in NC & SC Devinn Barnette Emma Wingfield April Cole All attorneys licensed in NC only unless otherwise noted. Will Brownlee Retired Charlotte, NC Tel: (704) Fax: (704) Raleigh, NC Tel: (919) Fax: (704) Choosing Loebsack & Brownlee as your Eviction Service Partner comes with some perks that we think you might enjoy. The first perk is that we provide flat fee pricing for ALL types of eviction cases, not just for non-payment of rent. With Loebsack & Brownlee, your properties will not have to pay by the hour anymore for any of their eviction cases, including tenant appeals. We have three tiers of flat fee pricing for our conventional residential evictions: 1) Basic: $75 per eviction (non-payment of rent cases) that don t involve tenant defenses or other legal issues requiring a trial. 2) Intermediate: +$125 per eviction added to Basic fee (cases where no outside witnesses are needed - e.g. pets, insurance lapse, falsified application, and other similar). 3) Complex: +$325 per eviction added to Basic fee (cases with complex legal issues or 3rd party witnesses are required - e.g. criminal activity, unauthorized occupants, damage to premises, and other similar). If you have properties located in outlying counties, we can still help your staff save time and money as well as avoid the hassle of preparing and filing evictions. Using our Administrative Filing Service, our team will prepare and file your cases (including scheduling a court date convenient for you), for a fee of $45 per case. A member of your staff attends the hearing instead of our attorneys, but they still save hours of lost productivity. The second perk with our service is that Loebsack & Brownlee does not charge extra for any legal questions that a Property may have about the eviction cases we file for you. Phone calls and s about any of the evictions you file with us are included as part of our flat fee pricing no legal bills. Finally, Loebsack & Brownlee also offers fixed-fee pricing for representing you in tenant appeals cases that arise out of evictions that we file. For each case, a fixed fee (Starting as low as $300, depending upon certain factors e.g., location, complexity and/or nature of the case) is charged at the outset of our representation. Additional fees may be required, but as with all of our pricing, the fees are flat rates and presented to you in advance. The Eviction Team Charleston, SC Tel: (843) Fax: (843) Greenville, SC Tel: (864) Fax: (843) Post Office Box Charlotte, NC *2018 Fees / Updated

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5 Eviction Processing and Legal Services Team Charlotte Office *See page 2 for a breakdown by county Erin Noe (Evictions Services Manager) Erin@TheEvictionTeam.com (704) Jenna Campbell (SCRAs and Evictions Services Coordinator) Jenna@TheEvictionTeam.com (704) Jennifer Auerbach (Client/Vendor Communications) Jennifer@TheEvictionTeam.com (704) Jillian O Donnell (Manager of Events & Digital Marketing) Jillian@TheEvictionTeam.com (704) John (JT) Gordon (Client Communications Coordinator) John@TheEvictionTeam.com (704) Kalyn Achee (Client Records Coord & A/R Assistant) Kalyn@TheEvictionTeam.com (980) Lauren Mitchell (Accounts Receivable Manager) LaurenM@TheEvictionTeam.com (704) Lynette McPherson (Paralegal and Appeals) Lynette@TheEvictionTeam.com (704) Rachel Garavito (Marketing Director) Rachel@TheEvictionTeam.com (704) Sarah Blevins (Litigation Support & Writs) Sarah@TheEvictionTeam.com (704) Shiloh Myers (Apartment Association Liaison) Shiloh@TheEvictionTeam.com (704) Stephanie Amatuzzo (Litigation Support and ONPs) SAmatuzzo@TheEvictionTeam.com (704) Stephanie Franks (Controller) StephanieF@TheEvictionTeam.com (704) Raleigh Office *See page 2 for a breakdown by county Kendra Lenz (Paralegal and Appeals) Kendra@TheEvictionTeam.com (919) Lindsey Daniels (Eviction Services Manager) Lindsey@TheEvictionTeam.com (919) Tara Anderson (SCRAs and Evictions Services Coordinator) Tara@TheEvictionTeam.com (919) Client Services Team (new client setup, billing and invoice questions, and client perks, such as additional training and seminars) Michael Bell, Director of Client Relations Michael@TheEvictionTeam.com (919) Matt Morrison, Client Services Manager Matt@TheEvictionTeam.com (864)

6 North Carolina Counties Alamance... Kendra... Representation Alexander... Jenna... Admin Only Alleghany... Jenna... Admin Only Anson... Jenna... Admin Only Ashe... Jenna... Admin Only Avery... Jenna... Admin Only Beaufort... Tara... Admin Only Bertie... Tara... Admin Only Bladen... Tara... Admin Only Brunswick... Tara... Admin Only Buncombe... Erin... Representation Burke... Jenna... Admin Only Cabarrus... Erin... Representation Caldwell... Jenna... Admin Only Camden... Tara... Admin Only Carteret... Tara... Admin Only Caswell... Tara... Admin Only Catawba... Erin... Representation Chatham... Lindsey... Representation Cherokee... Jenna... Admin Only Chowan... Tara... Admin Only Clay... Jenna... Admin Only Cleveland... Erin... Representation Columbus... Tara... Admin Only Craven... Tara... Admin Only Cumberland... Lindsey... Representation Currituck... Tara... Admin Only Dare... Tara... Admin Only Davidson... Erin... Representation Davie... Erin... Representation Duplin... Tara... Admin Only Durham... Lindsey... Representation Edgecombe... Tara... Admin Only Forsyth... Lindsey... Representation Franklin... Tara... Admin Only Gaston... Erin... Representation Gates... Tara... Admin Only Graham... Jenna... Admin Only Granville... Tara... Admin Only Greene... Tara... Admin Only Guilford... Erin... Representation Halifax... Tara... Admin Only Harnett... Tara... Admin Only Haywood... Jenna... Admin Only Henderson... Erin... Representation Hertford... Tara... Admin Only Hoke... Tara... Admin Only Hyde... Tara... Admin Only Iredell... Erin... Representation Jackson... Jenna... Admin Only Johnston... Lindsey... Representation Jones... Tara... Admin Only Lee... Tara... Admin Only Lenoir... Tara... Admin Only Lincoln... Erin... Representation Macon... Jenna... Admin Only Madison... Jenna... Admin Only Martin... Tara... Admin Only McDowell... Jenna... Admin Only Mecklenburg... Erin... Representation Mitchell... Jenna... Admin Only Montgomery... Jenna... Admin Only Moore... Lindsey... Representation Nash... Lindsey... Representation New Hanover... Lindsey... Representation Northampton... Tara... Admin Only Onslow... Tara... Representation Orange... Kendra... Representation Charlotte Raleigh 1850 E. 3 rd Street, Suite Westchase Blvd, Suite 510 Charlotte, NC Raleigh, NC Tel: (704) Fax: (704) Tel: (919) Fax: (704)

7 Pamlico... Tara... Admin Only Pasquotank... Tara... Admin Only Pender... Tara... Admin Only Perquimans... Tara... Admin Only Person... Tara... Admin Only Pitt... Tara... Admin Only Polk... Jenna... Admin Only Randolph... Erin... Representation Richmond... Jenna... Admin Only Robeson... Tara... Admin Only Rockingham... Tara... Admin Only Rowan... Erin... Representation Rutherford... Jenna... Admin Only Sampson... Tara... Admin Only Scotland... Jenna... Admin Only Stanly... Erin... Representation Stokes... Jenna... Admin Only Surry... Jenna... Admin Only Swain... Jenna... Admin Only Transylvania... Jenna... Admin Only Tyrrell... Tara... Admin Only Union... Erin... Representation Vance... Tara... Admin Only Wake... Kendra... Representation Warren... Tara... Admin Only Washington... Tara... Admin Only Watauga... Jenna... Admin Only Wayne... Tara... Admin Only Wilkes... Jenna... Admin Only Wilson... Lindsey... Representation Yadkin... Jenna... Admin Only Yancey... Jenna... Admin Only Counties listed as Admin Only are counties where we will review and assist you in preparing your evictions, but we will not appear in court on your behalf. You will be responsible to coordinate with your processor on court dates and appearances and also provide outcomes to your processor after court. *If you do not see your county listed, please contact our office and we will be happy to assist. Charlotte Raleigh 1850 E. 3 rd Street, Suite Westchase Blvd, Suite 510 Charlotte, NC Raleigh, NC Tel: (704) Fax: (704) Tel: (919) Fax: (704)

8 1. Log in to 2. From the Cases tab, click File Eviction Eviction Filing Guide 3. Select the property for which you need to file an eviction. If you only manage one property, then your property will be automatically selected. 4. If the property you need is not showing in the drop down list, please contact our office. Please do NOT click Add Property or Add Plaintiff. 5. Choose Residential or Commercial for Eviction Type. If you are filing on a corporate defendant, you will need to choose Commercial for the eviction type. Note: There are additional charges for commercial leases and corporate defendants. If you have a question, please contact info@theevictionteam.com for more information 6. Choose the appropriate lease type. Be sure to choose Lot Only or Lot & Trailer if you re filing for a mobile home community. Note: There are additional charges for Public Housing, Rural Development, and Section 8, and Mobile Homes. For more information, please contact info@theevictionteam.com. 7. Choose the Reason for Eviction. If you do not see the reason you need, choose other and complete ALL fields. a. For Criminal Activity and Other, you will be given the chance to write a brief description of the breach. If 200 characters is not sufficient, you may type up an extended description and attach it as a supporting document before you click submit. b. For the Witness, please include someone from your staff who has direct knowledge of the situation and who will be available to testify in court. 8. Enter the first and last name of each named leaseholder. Page 1 of 2

9 9. Enter the DOB and SSN for each resident. This is required for EVERY eviction so that we may research their military records and prepare the appropriate paperwork. If you do not have the full SSN or DOB, please click the link that says Click Here if No SSN -- this link will appear after you enter the tenant s name. 10. Double check your spelling, address, and all numbers. Double check the county. An incorrect unit number, address, county or an incorrectly spelled name could result in a continuance or a dismissal. 11. Check the electronic affidavit certifying that you have the authority to file this eviction and that the data you are submitted is correct. 12. Upload copies of the lease, ledger, late notice, and any other pertinent documents as they relate to this eviction. Documents must be in the PDF format and must be under the file size limit. You can attach multiple documents if needed. Sometimes, this process takes a few minutes, so please be patient and don t leave the page until it tells you that your documents are uploaded. You may also fax as a backup option (see the Evidence Document Submission Guidelines.pdf for more information on that). 13. Click Submit or Submit/File Another. If you have any trouble or need further assistance, please call (704) Page 2 of 2

10 EVIDENCE DOCUMENT SUBMISSION GUIDELINES Each property must upload supporting evidence documents (lease, ledger, late notice) directly into NationwideEviction.com at the time you submit your eviction request. This is the best practice as it attaches your documents directly to each individual eviction which greatly reduces the risk that your documents could become lost, and it also allows your attorney to review electronically from any location. If you do not upload your documents at the time you submit your eviction request, the attorney is not afforded the privilege of reviewing everything and catching any potential errors, and beginning March 1, 2015, any evictions submitted without supporting documents will not be processed. You'll need to attach the Lease, Ledger, and Late Notice. To upload your documents, click File Eviction, enter all your data, and then, at the bottom of the screen, above the submit button, click the button under Resident Forms. Locate the PDF on your computer and then click Open (or OK). This will attach the PDF directly to the eviction so that the attorney may review from anywhere. Be sure to place a checkmark in the boxes for the 3 documents that you are uploading. You will not be able to place a checkmark in the SCRA(S) box as we will be preparing and uploading that form for you. Be patient and wait for the documents to upload. If you leave the page prematurely, your documents upload will fail. Be sure to click submit after the documents are uploaded, otherwise they are not truly attached. If you've already submitted the eviction request and you need to go back and attach additional documents, just click on the resident s name and complete the process as described above. Missing documents could result in dismissal or continuance costing you more time and money, so please upload your documents at the same time that you create your eviction. If you are having trouble uploading your documents into NationwideEviction.com because the files are too large, please see page 3, Reducing PDF Size. Post Office Box 30247, Charlotte, North Carolina

11 Evidence Document Submission Guidelines Page 2 of 4 If your property doesn t have a scanner, please be sure to follow these guidelines and submit your documents to us via fax. We cannot accept documents via Each resident s documents (lease, ledger, and late letter) must be sent to us as an individual fax with its own cover page. This means you will need to pre-arrange your documents by resident and only send them through your fax machine 1 resident at a time. Please do not combine multiple residents in the same fax. 2. The cover page for each resident needs to include the following: a. Your property s name, address, phone, fax, and b. The county in which your property is located c. The resident s name 3. North Carolina Fax: (704) South Carolina Fax: (843) A sample fax cover sheet is included on page 4 if you would like to use it.

12 Evidence Document Submission Guidelines Page 3 of 4 Reducing PDF Size All scanners are different and come with their own proprietary scanning software, but here is a general guide to reducing the file size for your scanned documents. I use a Brother scanner, and the built in software is set to these defaults for scanning. I ve highlighted four things that affect the file size: 1. File Type (must be PDF) 2. File Size 3. Resolution 4. Scan Type These categories might be called something slightly different in your scanning software. Using these default settings, my 9 page document was 5.29 MB. The limit for Nationwide is 10 MB. By making these two changes to the right, I was able to decrease the file size to 365 KB that s a 94% reduction. Since my scanner has a preconfigured setting called High Compression, I didn t have to adjust the resolution or file size, but I did have to change to True Grey instead of Color. Scanning in Color will always result in much larger files. Your software might not have the High Compression PDF setting, but you could also experiment with the Resolution and the Scan Type (or color). I would not recommend going total black and white, but some shade of gray, unless you have color markings on the pages that are crucial information and that don t show up in gray scans. By reducing my resolution to 150 x 150 and switching to True Grey, I reduced the file to 1.7 MB (a 68% reduction). I would not recommend going belong 100 x 100 dpi. If all else fails, there are several free websites that will shrink or compress your PDF for you. One that I have had success with is

13 EVIDENCE DOCUMENT SUBMISSION FAX COVER SHEET Fax to Loebsack & Brownlee PLLC NC: (704) SC: (843) County Date Submitted Court Date (if known) Property Name Address Phone Fax Resident s Name Resident s Address Only 1 resident may be submitted per fax. Include the lease, ledger, and late notice. Fax must be sent the same day you submit your eviction through the web portal.

14 Looking for answers? Nationwide Eviction s Knowledge- Based, Self-Support website has an extensive selection of training articles and videos to assist. Click the image above to begin your search.

15 Loebsack & Brownlee Pricing for CONVENTIONAL Multi-Family Property Clients (NC) All prices quoted are for clients who utilize our firm for all their eviction needs and are per eviction, writ, or document. Prices are subject to change at any time. Quotes for services gladly provided in advance at your request. Sheriff/Service Fees Type of Service/Document Court Costs (per defendant) Attorney Fees Total to Client Summary Ejectment - Non payment of rent (Basic) $ $ $ $ Summary Ejectment - Other than nonpayment (Intermediate) - additional fee added to Basic fee above $ $ Summary Ejectment - Criminal or other more involved (Complex) - additional fee added to Basic fee above $ $ Manual SCRA Affidavits (when no SSN is provided) per defendant $ $ Amended Complaint $ $ $ $ Continuances (fee varies depending on reason; starts at $125 and goes up) Varies Varies Writ of Possession (filed through online system within 30 days) $ $ $ $ Writ of Possession (filed manually) $ $ $ $ Writ Affidavit (required for writs filed where judgment is 30 days or older) $ $ Corporate Defendant (additional charge per defendant) $ $ Notice of Hearing (preparation and filing) $ $ $ Post Trial Motions To Set Aside Judgment and Similar (preparation and filing) $ $ Post Trial Motion Hearing Representation Fee $ $ Prepare Notices/Review of Client Documents, etc. ** see note below $ $ Expedited Mailing Service (Guaranteed delivery via UPS for all filings) $ 5.00 $ 5.00 Appeal pricing is for clients who utilize our services for all of their evictions: NON-Jury Trial Appeals - Mecklenburg and Wake Counties ONLY: Representation Fee (invoiced at inception following Notice of Appearance) $ $ Court appearance fee/1st day of trial (includes 1 compliance hearing in settlement cases) $ $ Each additional compliance hearing after the 1st $ $ Each additional trial day after the first $ $ NON-Jury Trial Appeals all Other Couties: Representation Fee and 1st day of trial (invoiced at inception following Notice of Appearance) $ $ Each additional compliance hearing after the 1st $ $ Each additional trial day after the first $ $ Jury Trial Appeals for ALL Counties: Representation Fee (invoiced at inception; includes Summary Judgement Hearing) $ $ Court appearance fee (includes Calendar Call and 1st day of trial) $ $ Each additional trial day after the first $ $ Tenant Appeal Cases and Other Miscellaneous Charges: Notice of Hearing (preparation and filing) $ $ $ Pre-Trial Motions (preparation and filing) $ $ Motion Hearing Representation Fee $ $ Answering Written Discovery (interrogatories, requests for documents, etc.) per set ** see note below $ $ Appearing in Depositions (fee per day, not including court reporter/transcript costs) $ $ **This is the minimum cost for preparing or reviewing documents. A price will be quoted in advance and approved by the client in writing before any work will commence.