RENT SETTING & SERVICE CHARGES

Size: px
Start display at page:

Download "RENT SETTING & SERVICE CHARGES"

Transcription

1 HS 003 HAVEBURY HOUSING PARTNERSHIP POLICY RENT SETTING & SERVICE CHARGES Controlling Authority Director of Resources Policy Number HS 003 Issue No. 5Status Final Date November 2013 Review Date November 2016 Equality & Diversity Impact Assessment carried out December 2009 Impact - Low Page 1 of 6

2 RENT SETTING & SERVICE CHARGES 1. PURPOSE 1.1 To explain the way in which rent and service charges are set for each Havebury Housing Partnership tenant and homeowner. 1.2 To ensure that Havebury will comply with statutory requirements, regulations and guidance issued by Government departments including the HCA. 1.3 To ensure Havebury complies with the rent setting formula as provided by the Government. 1.4 To ensure that rent for shared ownership tenants reflects the HCA (former Housing Corporation) funding guide as relevant at the time when that shared ownership property was built. 1.5 To ensure that Havebury will accurately calculate the new charges and apply them in a timely fashion for all tenancy and rent types including service charges and that accurate performance and monitoring tools are applied to measure the collection of the rents set. Monitoring will be provided for the HCA, Board of Directors, Performance and Scrutiny Panel, Tenants Forum and employees delivering the service. 1.6 Service Charges (including leasehold service charges) will be set which are sufficient to cover the cost of providing services. 1.7 A robust service charge system will be put in place to ensure accurate charges are applied to tenancies and leaseholder properties as required by the Landlord & Tenant Act 1985 and amendments. 2. SCOPE 2.1 This policy extends to the following tenancies: Assured, Assured shorthold, Assured with preserved rights, Fixed Term tenancies, Licences, demoted tenancies, Shared Ownership leases, intermediate rents, and garages as well as leaseholders. 2.2 The Policy applies to any new or acquired properties, the rents and service charges for which will be determined in accordance with the HCA guidance. Page 2 of 6

3 3. RESPONSIBILITIES 3.1 The Board, having formally adopted the Rent Setting & Service Charges Policy for Havebury, accepts responsibility for its implementation and for monitoring its effectiveness. 3.2 Day to day responsibility lies with the Chief Executive and the Management Team. The Resources Director will be the nominated Controlling Authority. 3.3 Issue control: the management of duly authorised policies and procedures or amendments will be the responsibility of the Resources Director who will ensure they are circulated to appropriate individuals and they are kept updated with the current versions. 3.4 There will be a shared role in ensuring timely setting of rents and charges and the notification of same to tenants and leaseholders between the Head of Finance and the Income Manager. 4. METHOD 4.1 Havebury will comply with the following relevant legislation: 1988 Housing Act (amended by 1996 Housing Act); Landlord & Tenant Act 1985 and amendments. Havebury will also ensure that it meets the requirements as laid down by the HCA with regard to the rent convergence model. It should be noted that the rent convergence model ends in March Havebury shall set rents with a view to achieving the following as far as possible: Rents conform with the pattern produced by the rent formula set out in the Rent Influencing Regime Guidance with a five per cent tolerance in individual rents (ten per cent for supported and sheltered housing) but subject to the maximum rent levels specified in that guidance (rent caps) Weekly rent for accommodation changes each year by an amount which is no more than RPI + 0.5% +/- 2 until it reaches the upper limit of the rent flexibility level or the rent cap, whichever is lower. From March 2015 this will change to CPI plus 1% and convergence factors will be removed Weekly rent for accommodation that has reached or is above the upper limit of the rent flexibility increases each year by an amount that is no more than the increase to the target rents. 4.3 For shared ownership properties, the rent will be calculated according to the Housing Corporation s Capital Funding Guide in force Page 3 of 6

4 at the time the shared ownership property was built. For intermediate rented properties, the rent will be set so as to be midway between an affordable rent and a market rent for the area the property resides. For garages, rent levels will be set in accordance with local supply and demand for garages taking into account market rents for garages in the locality. 4.4 Service charges will be applied where necessary to leasehold; shared ownership; sheltered and general needs properties. It should be noted that new general needs tenancies will attract a service charge but that this will only apply to flats and these will be applied when an existing tenancy ends. Some new developments with separate management charges will require collection of service charges from house tenancies also. 4.5 Ground rent will be collected from leaseholders in line with the lease. 4.6 Service charges will be apportioned between households deemed to be receiving them. This will be notified to tenants and leaseholders at the commencement of their agreement. 4.7 The actual costs will be outlined in an annual statement provided after the end of each financial year (no later than the end of September). 4.8 Estimates for each new financial year based on previous years expenditure will be provided giving 28 days notice before the commencement of each financial year in April. 4.9 Monthly monitoring will take place to ensure that budgets and expenditure are correct and up to date which will lead to statements that are timely and accurate Annual statements will be made available to sheltered scheme tenants regarding the service charges they pay Statements regarding service charges for all variable service charge payers will be issued on an annual basis In the case of the modernisation of any property where the tenant has moved out temporarily, there will be no increase in the rent charged when the tenant returns to the property. Where such works has resulted in additional space, the rent will be adjusted accordingly Where Aids and Adaptations work has been undertaken, there will be no change in the rent charged to the existing tenant. However, the rent will be reviewed on any subsequent re letting. Page 4 of 6

5 4.14 Any properties that are not convergent in terms of their target rent up to April 2015, will be re let at their target rent For tenants who have been paying a service charge prior to 2013/14 generally sheltered schemes, a service charge has not been accompanied with a management fee and this will be continued for existing tenants. However new tenancies starting in existing properties with a service charge will be charged a management fee of 15% applied to all costs excluding personal utilities on top of this service charge. This should be highlighted in their tenancy agreement. Havebury s Board of Directors agreed in November 2013 to a cap on the management fee at 100 per annum. In addition, it was agreed that where a management company exists (e.g. on new developments) and a management fee is charged by them, then Havebury will only charge an additional 5% management fee for the work covered by the management company. Monitoring and Tenant Involvement 4.16 It is important to ensure that residents are given the opportunity to consider the annual rent setting process through the consultation with the Tenants Forum and tenant Board Members involvement in that process All tenants will have the following information made available to them: i. The breakdown of rent and service charges. ii. iii. iv. Details of any charges ineligible for benefit. The services and standards provided. The way in which charges are set. v. The full range of payment methods. vi. vii. viii. How to interpret rent statements. The details of the notice period required to terminate the tenancy. Procedures for Appeal through the Rent Assessment Panel Havebury will ensure that notice of increase complies with legislation and all rents increases will be sent giving 28 days clear notice to tenants and leaseholders of rent and service charge increases The letter will comply with legal requirements including the 1988 Housing Act Section 13 and the Landlord and Tenant Act Page 5 of 6

6 4.20 The rent and service charge increase notices will be sent where relevant in the same envelope Rights of appeal will be clearly notified either via the first tier tribunal for service charges or the rent assessment panel for rents Information will be provided to outline how ground rents and service charges have been set including a full breakdown of scheme costs for service charges including personal services and personal apportionment of communal provisions such as heating Havebury will convey the importance of offering good quality services which are valued by tenants but at the same time ensuring that the rental income remains at a level which guarantees Havebury s future financial stability in the long term. It will ensure it meets its loan covenants and that the rent collected is such that the promises made in the Business Plan can be fulfilled Welfare Reform Act 2012 requires local housing benefit authorities to deduct the rent from those under occupying their properties. As a result many tenants have appealed on the basis that their bedroom number is incorrect due to poor record keeping or deficiencies in size or nature of bedrooms. Havebury will ensure that an appeals process is adhered to, see HS 039 Bedroom Size policy and the process is in place to enact this policy For those who have suffered financially as a result of any inaccuracy or decision making change with regard to bedrooms, Havebury has also introduced a Hardship Policy. Page 6 of 6

Rent Setting Policy

Rent Setting Policy Rent Setting Policy 2016-2017 Contents 1. Scope 2. Policy statement 3. Monitoring and evaluation 4. Conditions and exceptions to policy 5. Policy equality and diversity statement 6. Resident/Tenant involvement

More information

HAVEBURY HOUSING PARTNERSHIP

HAVEBURY HOUSING PARTNERSHIP HS0025 HAVEBURY HOUSING PARTNERSHIP POLICY HOME PURCHASE POLICY Controlling Authority Director of Resources Policy Number HS025 Issue No. 3 Status Final Date November 2013 Review date November 2016 Equality

More information

Rent Setting and Service Charge Policy (Social and Affordable Properties)

Rent Setting and Service Charge Policy (Social and Affordable Properties) Rent Setting and Service Charge Policy (Social and Affordable Properties) Date approved: 6 January 2017 Approved by: Chief Executive under Parent Board delegation 1. Policy Statement 1.1 Southway Housing

More information

Paradigm Housing Group Tenure Policy

Paradigm Housing Group Tenure Policy Paradigm Housing Group Tenure Policy April 2017 Policy Title Tenure Policy Policy statement Objective Background As a Private Registered Provider of homes, Paradigm is committed to letting our properties

More information

Rent setting Policy. Contents. Summary:

Rent setting Policy. Contents. Summary: Rent setting Policy Summary: This policy sets out Genesis Housing Association s approach to rent setting and rent increases and decreases for all properties. The policy sets out how we will calculate and

More information

Briefing: Rent reductions

Briefing: Rent reductions First issued 22 December 2015 Revised and reissued 5 February 2016 Further revised 29 March 2016 Briefing: Rent reductions Supporting implementation Summary of key points: This briefing sets out how Housing

More information

TENURE POLICY. 1.2 The Policy sets out the type of tenancy agreement we will offer when letting our properties for the following tenures.

TENURE POLICY. 1.2 The Policy sets out the type of tenancy agreement we will offer when letting our properties for the following tenures. Part of the Trust s Tenancy Management Framework Level 1 policy approval TENURE POLICY 1. Introduction 1.1 The Vale of Aylesbury Housing Trust (the Trust) is a Registered Provider of homes. In accordance

More information

Rent Setting. Date: March 2015 Version: 1. Document Reference: Document Owner: Bill Henderson. See also: Date last reviewed: March 2015

Rent Setting. Date: March 2015 Version: 1. Document Reference: Document Owner: Bill Henderson. See also: Date last reviewed: March 2015 Rent Setting Date: March 2015 Version: 1 Document Reference: Document Owner: Bill Henderson See also: Date last reviewed: March 2015 Date due for next review: January 2018 1. Purpose of the procedure To

More information

Briefing: Rent reductions

Briefing: Rent reductions First issued 22 December 2015 Revised and reissued 5 February 2016 Further revised 29 March 2016; 29 September 2016; 27 January 2017; 15 June 2017; 8 November 2017 Briefing: Rent reductions Supporting

More information

Document control. Supercedes (Version & Date) Version 2 February 2017

Document control. Supercedes (Version & Date) Version 2 February 2017 Tenancy Policy Document control Document Reference / Version Number Version 3 November 2017 Title of Document Authors Name(s) Angela Havens Authors Job Title(s) Head of Income & Customer Support Directorate(s)

More information

Frequently Asked Questions: The Social Housing Rent Settlement from 2015

Frequently Asked Questions: The Social Housing Rent Settlement from 2015 Updated 15 November 2013 Frequently Asked Questions: The Social Housing Rent Settlement from 2015 1. Introduction Following the 2013 Spending Round announcement on the social housing rent settlement from

More information

3.1.b Helping local authorities to meet their strategic housing goals. 3.1.d Providing clear information for customers about options / choices

3.1.b Helping local authorities to meet their strategic housing goals. 3.1.d Providing clear information for customers about options / choices Tenancy Policy 1 Introduction 1.1 This policy sets out a framework under which Notting Hill Housing Trust will let and manage homes following the introduction of the affordable rent product 2 Background

More information

Rent and Service Charge Policy

Rent and Service Charge Policy Rent and Service Charge Policy Approval date: February 2018 Review date: February 2020 Page 1 of 8 Contents Contents... 2 Statement of intent... 3 Scope... 3 Social rents for existing tenants... 3 Non-collection

More information

A short guide to housing management

A short guide to housing management A short guide to housing management This guide is about some of the core housing management issues and looks in more detail at the role of tenants in the management of social landlords. You will find about:

More information

LEASEHOLD MANAGEMENT POLICY

LEASEHOLD MANAGEMENT POLICY LEASEHOLD MANAGEMENT POLICY 1. Introduction 1.1 On the 21 st January 2008, all leasehold properties sold by Monmouthshire County Council under the Right to Buy legislation, were transferred to MHA. 1.2

More information

This policy defines and establishes the type of tenancy or occupancy agreements offered by Selwood Housing Group.

This policy defines and establishes the type of tenancy or occupancy agreements offered by Selwood Housing Group. Tenancy policy Author: Richard Flavin Tel: 01225 715740 Email: r.flavin@selwoodhousing.com All policies are the responsibility of the leadership team to own, deliver, disseminate, monitor and review. PURPOSE

More information

MAGNA HOUSING GROUP TENANCY POLICY

MAGNA HOUSING GROUP TENANCY POLICY 1. Introduction Version: 1 Approved by MHGL Board: 19/09/13 Effective: 07/04/14 Author: Elaine Crooke Equality Impact Assessment undertaken: 00/00/00 Total no of pages: 5 MAGNA HOUSING GROUP TENANCY POLICY

More information

GreenSquare Tenancy Policy

GreenSquare Tenancy Policy Date Approved November 2012 Date of Next Review November 2014 Policy owner(s) Heads of Neighbourhoods 1. Scope This policy applies to customers of Oxford Citizens H A, Oxbode H A, GreenSquare Community

More information

1.1 It is the policy of the Association to ensure that it operates service charges within the current framework of the law and good practice guide.

1.1 It is the policy of the Association to ensure that it operates service charges within the current framework of the law and good practice guide. 1 Policy 1.1 It is the policy of the Association to ensure that it operates service charges within the current framework of the law and good practice guide. 1.2 A service charge may be fixed or variable

More information

3.1 A Notice to Quit (NTQ) is a legal instrument to end a tenancy that can be provided by a tenant or a landlord to terminate the tenancy.

3.1 A Notice to Quit (NTQ) is a legal instrument to end a tenancy that can be provided by a tenant or a landlord to terminate the tenancy. Tenancy Policy 1. Scope 1.1 This policy outlines our approach to issuing, reviewing and terminating tenancies and licences for all rented properties across the Peabody Group. This does not include agency

More information

SSHA Tenancy Policy. Page: 1 of 7

SSHA Tenancy Policy. Page: 1 of 7 POLICY 1. Overall Policy Statement 1.1 South Staffordshire Housing Association (SSHA) will work with all customers to develop and maintain sustainable communities and sees a range of tenancy products and

More information

POLICY: FIXED-TERM TENANCIES. 1.0 Introduction. 2.0 Aims and Objectives. 3.0 Policy Statement. 4.0 Background Legislation & Legal Framework

POLICY: FIXED-TERM TENANCIES. 1.0 Introduction. 2.0 Aims and Objectives. 3.0 Policy Statement. 4.0 Background Legislation & Legal Framework POLICY: FIXED-TERM TENANCIES 1.0 Introduction 1.1 The Localism Act 2011 introduced new flexibilities for registered providers (RPs) to offer social housing tenancies for a fixed-term. The new flexibilities

More information

Tenancy Policy. Document control

Tenancy Policy. Document control Tenancy Policy Document control 2018 2021 Policy approval April 2018 EDT Updating Tenancy Policy 2017-2018 Next review date April 2021 Author Neighbourhoods & Income Business Manager Responsible Executive/

More information

Tenancy Policy Introduction Legal Framework Purpose Principles Policy Statement Tenancy Statement...

Tenancy Policy Introduction Legal Framework Purpose Principles Policy Statement Tenancy Statement... 1 Tenancy Policy January 2014 Table of Contents Tenancy Policy... 1 Introduction... 2 Legal Framework... 2 Purpose... 3 Principles... 3 Policy Statement... 4 Tenancy Statement... 4 Tenancy Types... 5 Assured

More information

Briefing: Service charges and Universal Credit

Briefing: Service charges and Universal Credit April 2014 Briefing: Service charges and Universal Credit Key issues Service charges are governed by legislations and regulation Eligibility for benefit will change under Universal Credit (UC) There is

More information

Supporting Older People Conference

Supporting Older People Conference Supporting Older People Conference OS7: Are you being served? Update on service charges Speaker: S:\Dept\Conferences\2010-11\Finance 2011\Marketing\Handbook Derek Rawson Chartered Surveyor and Housing

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy 1. Scope and Purpose 1.1. Clarion Housing wishes to support resident s who need to move to and to provide a level of choice about where they live. This policy sets out Clarion Housing

More information

Cross Keys Homes Tenancy Policy

Cross Keys Homes Tenancy Policy Cross Keys Homes Tenancy Policy 1 1. Introduction.. pg. 3 2. Statement of intent. pg. 3 3. Policy aims and objectives... pg. 3 4. Tenancy Types pg. 3-5 5. Mutual Exchange.. pg. 5 6. Succession pg. 5 7.

More information

D02 Assured Tenancy Rents

D02 Assured Tenancy Rents 1. It is policy to set Assured Social Tenancy rents and Affordable Fixed Term Assured Tenancy rents in accordance with HCA (Homes & Communities Agency) guidelines affecting these tenancy types and which

More information

Leasehold management policy

Leasehold management policy Leasehold management policy Author: Richard Dowling, Housing Manager Version 2.0 June 2016 Glossary Section 20 A formal written notification sent to the leaseholder of proposed works or services affecting

More information

Leasehold Management Policy

Leasehold Management Policy UNCONTROLLED WHEN PRINTED Policy Contents 1 Aims and Objectives 2 Definitions 3 Legal and regulatory framework 4 Key aspects of service delivery 5 Monitoring 6 Staff Training 7 Review 8 Equality Impact

More information

Peabody Regency Portfolio Policy

Peabody Regency Portfolio Policy Peabody Regency Portfolio Policy 1. Aims and Objectives 1.1 The Peabody Regency portfolio offers an affordable housing option for Key Workers that do not qualify for general needs or affordable rent and

More information

LEASEHOLD MANAGEMENT POLICY Responsible Officer Director of Customer Services

LEASEHOLD MANAGEMENT POLICY Responsible Officer Director of Customer Services LEASEHOLD MANAGEMENT POLICY Responsible Officer Director of Customer Services Aim of the Policy Phoenix is committed to providing high quality management and maintenance services to leaseholders and meeting

More information

Rent Policy. Approved on: 9 December 2010 Board of Management Consolidated November 2015

Rent Policy. Approved on: 9 December 2010 Board of Management Consolidated November 2015 Rent Policy Approved on: 9 December 2010 Board of Management Consolidated November 2015 BIELD HOUSING ASSOCIATION LIMITED Registered Office: 79 Hopetoun Street, Edinburgh EH7 4QF Scottish Charity No SC006878

More information

This policy replaces the Tenancy Policy of all Circle registered providers and Affinity Sutton Homes.

This policy replaces the Tenancy Policy of all Circle registered providers and Affinity Sutton Homes. Tenancy Policy This policy replaces the Tenancy Policy of all Circle registered providers and Affinity Sutton Homes. 1. Purpose and Scope This policy sets out for customers, staff and local authorities

More information

Acceptable Tenancies for Buy To Let Mortgages

Acceptable Tenancies for Buy To Let Mortgages Acceptable Tenancies for Buy To Let Mortgages Where your mortgage agreement with us is subject to our Buy to Let Mortgage Terms and Conditions you are required to adhere to the following conditions which

More information

ALLOCATIONS & TENANCY POLICY

ALLOCATIONS & TENANCY POLICY HS 035 HAVEBURY HOUSING PARTNERSHIP POLICY ALLOCATIONS & TENANCY POLICY Controlling Authority Director of Operations Policy Number HS035 Status Approved Date July 2016 Review Date July 2019 Amended April

More information

Tenancy Deposit Protection

Tenancy Deposit Protection Tenancy Deposit Protection Prescribed information for the purposes of section 213(5) of the Housing Act 2004, and in accordance with Statutory Instrument 2007 No 797, the Housing (Tenancy Deposits) (Prescribed

More information

Leasehold home ownership: buying your freehold or extending your lease. Law Commission Consultation Paper

Leasehold home ownership: buying your freehold or extending your lease. Law Commission Consultation Paper Leasehold home ownership: buying your freehold or extending your lease Law Commission Consultation Paper @Law_Commission www.lawcom.gov.uk Our role The Law Commission is a statutory independent body created

More information

National Standards Compliance Tenancy Standard Summary Report Quarter /15

National Standards Compliance Tenancy Standard Summary Report Quarter /15 National s Compliance Tenancy 1.1.1 Registered providers shall let their homes in a fair, transparent and efficient way. They shall take into account the housing needs and aspirations of tenants and potential

More information

LEASEHOLD MANAGEMENT POLICY

LEASEHOLD MANAGEMENT POLICY LEASEHOLD MANAGEMENT POLICY 1. PURPOSE Black Country Housing Group provides services for leaseholders of flats and apartments sold under the Right to Buy (RTB) scheme and the purchasers of shared ownership

More information

Tenancy Policy. Director of Operations. Homes and Neighbourhoods. 26 March Page 1 of 10

Tenancy Policy. Director of Operations. Homes and Neighbourhoods. 26 March Page 1 of 10 Tenancy Policy Lead Director Director of Operations EMT Review Pol Ref No POL 19 Committee Review Homes and Neighbourhoods Board Approval 26 March 2018 Review Date March 2021 Page 1 of 10 Page 2 of 10

More information

Tenure Policy. 1.0 Purpose. 2.0 Impact Housing s commitment. 3.0 Linked Documents

Tenure Policy. 1.0 Purpose. 2.0 Impact Housing s commitment. 3.0 Linked Documents Tenure Policy 1.0 Purpose This policy sets out the types of tenure which may be offered to tenants and residents and the circumstances under which each will be used. The particular tenures offered and

More information

Helpsheet 16. Service Charges: Information for residents. What are service charges, and how do they work?

Helpsheet 16. Service Charges: Information for residents. What are service charges, and how do they work? Helpsheet 16 Service Charges: Information for residents What are service charges, and how do they work? What is a service charge? Service charges are charges Hanover makes to residents (tenants, leaseholders

More information

SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY

SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY INTRODUCTION This policy was reviewed following the introduction of Choice Based Lettings for the North Yorkshire Sub-Regional area. In light

More information

ORBIT VOLUNTARY RIGHT TO BUY POLICY

ORBIT VOLUNTARY RIGHT TO BUY POLICY Document Title Version Final v1.0 Release Date August 2018 Review Date August 2020 Extension Reason(s) Extension date approved Approver details Document Type Sponsor Author Voluntary Right to Buy Policy

More information

Guidance Note on Recent Legislative Changes

Guidance Note on Recent Legislative Changes Residential Tenancies Board Guidance Note on Recent Legislative Changes Review of the Planning and Development (Housing) and Residential Tenancies Act 2016 12 January 2017 F l o o r 2, O C o n n e l l

More information

Member briefing: The Social Housing Rent Settlement from 2015/16

Member briefing: The Social Housing Rent Settlement from 2015/16 28 May 2014 Member briefing: The Social Housing Rent Settlement from 2015/16 1. Introduction On Friday 23 May Government issued the final policy for Rents for Social Housing from 2015/16, following a consultation

More information

Rents for Social Housing from

Rents for Social Housing from 19 December 2013 Response: Rents for Social Housing from 2015-16 Consultation Summary of key points: The consultation, published by The Department for Communities and Local Government, invites views on

More information

PROPERTY IMPROVEMENTS AND ALTERATIONS POLICY

PROPERTY IMPROVEMENTS AND ALTERATIONS POLICY HS 038 HAVEBURY HOUSING PARTNERSHIP POLICY PROPERTY IMPROVEMENTS AND ALTERATIONS POLICY Controlling Authority Director of Operations Policy Number HS Issue No. Status 1 Date 22 August 2012 Review Date

More information

SHEPHERDS BUSH HOUSING ASSOCIATION LEASE EXTENSION POLICY

SHEPHERDS BUSH HOUSING ASSOCIATION LEASE EXTENSION POLICY (UNCONTROLLED WHEN PRINTED) SHEPHERDS BUSH HOUSING ASSOCIATION 1. INTRODUCTION Shepherds Bush Housing Association (SBHA) recognises the desire of residential leaseholders to extend the term of their lease

More information

Overview Home Ownership Policy

Overview Home Ownership Policy Overview Home Ownership Policy Version 1 Approved by: Executive Team Approved date: 16 April 2018 Effective from: 1 May 2018 1.0 Introduction 1.1 The objective of this Policy is to set the general parameters

More information

Prescribed Information and suggested clauses for tenancy agreements and terms of business

Prescribed Information and suggested clauses for tenancy agreements and terms of business Prescribed Information and suggested clauses for tenancy agreements and terms of business For Letting Agents Updated June 2016 Tel: 0300 037 1000 Email: deposits@tenancydepositscheme.com www.tenancydepositscheme.com

More information

Mutual Exchange Policy

Mutual Exchange Policy Page 1 of 7 1.0 Introduction Mutual Exchange Policy 1.1 Coastline is committed to offering mobility opportunities to its customers who wish to move. Mutual exchanges provide them with an opportunity to

More information

Rents, rent differentials and service charges for housing associations

Rents, rent differentials and service charges for housing associations Rents, rent differentials and service charges for housing associations 2010-11 Rents, rent differentials and service charges for housing associations 2010-11 1 November 2009 Rents, rent differentials and

More information

TACKLING UNFAIR PRACTICES IN THE LEASEHOLD MARKET RESPONSE OF ANTHONY COLLINS SOLICITORS LLP ( ACS )

TACKLING UNFAIR PRACTICES IN THE LEASEHOLD MARKET RESPONSE OF ANTHONY COLLINS SOLICITORS LLP ( ACS ) DEPARTMENT FOR COMMU NITIES AND LOC AL GOVERNMENT TACKLING UNFAIR PRACTICES IN THE LEASEHOLD MARKET RESPONSE OF ANTHONY COLLINS SOLICITORS LLP ( ACS ) INTRODUCTION AND BACKGROUND TO THE ACS RESPONSE ACS

More information

1.4 The policy applies to all landlord organisations in the Group.

1.4 The policy applies to all landlord organisations in the Group. POLICY Voluntary Right to Buy Date Adopted July 2018 Date of Next Review March 2020 or sooner if required Version 1.0 Responsible Body Homes Board Responsible Officer Company Secretary &Head of Legal Services

More information

Reclassification of properties the pros and cons

Reclassification of properties the pros and cons Reclassification of properties the pros and cons Simon Smith Assistant Director CIH consultancy July 2013 Overview Why do it? The Legal Position Financial Implications Other Strategic Implications What

More information

Prescribed Information and Clauses

Prescribed Information and Clauses Who should read this? How To (Pre-Tenancy) Tenants Agents Landlords Prescribed Information and Clauses Contents What has changed? 03 Guidance on issuing Prescribed Information for ASTs 04 Section A Prescribed

More information

Assignment, Mutual Exchange and Succession Policy

Assignment, Mutual Exchange and Succession Policy Assignment, Mutual Exchange and Succession Policy Date submitted to the Board: February 2013 Policy to take effect from: February 2013 To be reviewed: February 2016 Version No. 4.1 Introduction This policy

More information

Voluntary Right to Buy

Voluntary Right to Buy Voluntary Right to Buy Frequently asked questions Home ownership plays a vital role in social mobility, and the Government is committed to helping people to own their own home. Social housing already provides

More information

This Policy applies to eligible Knightstone tenants wishing to purchase their rented home using the Social HomeBuy scheme

This Policy applies to eligible Knightstone tenants wishing to purchase their rented home using the Social HomeBuy scheme Social HomeBuy Policy Policy ref: Social HomeBuy Policy Approved by: Director of Development & Home Ownership Policy author/policy holder: Head of Sales & Marketing Date approved: July 2017 Effective date:

More information

Mutual Exchanges Policy

Mutual Exchanges Policy Mutual Exchanges Policy December 2017 Website 1 1.0 Introduction 1.1 CHS Group is committed to offering mobility opportunities to its tenants who wish to move. Mutual exchanges provide them with an opportunity

More information

Leasehold Management Policy

Leasehold Management Policy Author(s): Simon McCracken and Liz Evans Leasehold Management Policy Approved by: The Board Date: 3 rd December 2015 Date Published: 1 st January 2016 Version: Live 3.0 Review Date: December 2019 Contents

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy Author I Jekyll Job Title Operations Director Approved by / Date Operations Committee October 2012 Approved by Challenge Group / Date October 2012 Review Date October 2016 Cross

More information

Service Charges in a new Regulatory Framework

Service Charges in a new Regulatory Framework Service Charges in a new Regulatory Framework Derek Rawson FRICS 19 October 2010 PLENARY ONE Service Charges The nuts and bolts of excellent service delivery Can HAs offer quality services representing

More information

We do not require sight of the tenancy agreement. However you must provide us with the following if requested:

We do not require sight of the tenancy agreement. However you must provide us with the following if requested: England & Wales Buy To Let Conditions for Mortgage Offer - England & Wales The Society's letting criteria must be applied to all tenancies granted. The Society's letting criteria may be varied from time

More information

Preserving Our Diversity Program Guidelines Draft for Housing Commission Meeting on 6/16/16

Preserving Our Diversity Program Guidelines Draft for Housing Commission Meeting on 6/16/16 Preserving Our Diversity Program Guidelines Draft for Housing Commission Meeting on 6/16/16 I. PURPOSE, BACKGROUND AND SCOPE A. Purpose The purpose of the Preserving Our Diversity (POD) program is to preserve

More information

Tenure and Tenancy management. Issue 07 Board approved: February Responsibility: Operations/C&SH Review Date: February 2019

Tenure and Tenancy management. Issue 07 Board approved: February Responsibility: Operations/C&SH Review Date: February 2019 Operational Manual Tenure and Tenancy management Corporate Policy Issue 07 Board approved: February 2017 Responsibility: Operations/C&SH Review Date: February 2019 1.0 Introduction 1.1 Hightown provides

More information

Form prescribed for the purposes of Section 13(2) of the Housing Act 1988

Form prescribed for the purposes of Section 13(2) of the Housing Act 1988 Form prescribed for the purposes of Section 13(2) of the Housing Act 1988 Form 4B Housing Act 1988 section 13(2), as amended by the Regulatory Reform (Assured Periodic Tenancies) (Rent Increases) Order

More information

How Housing Associations Set Their Rents (including service charge issues) Graham Martin

How Housing Associations Set Their Rents (including service charge issues) Graham Martin How Housing Associations Set Their Rents (including service charge issues) Graham Martin Some ancient history Pre-1990 Rent Officer set Fair rents 1990 2001(ish) HAs could set own rent In 2001 Government

More information

LEASEHOLD PROPERTY CLIENT GUIDE

LEASEHOLD PROPERTY CLIENT GUIDE CLIENT GUIDE LEASEHOLD PROPERTY As the owner of a Leasehold property, it is in your own interest to understand the legal nature of the ownership. What exactly do you own and what are the associated rights

More information

Key principles for Help-to-Rent projects. February 2017

Key principles for Help-to-Rent projects. February 2017 Key principles for Help-to-Rent projects February 2017 1 Crisis and the private rented sector Crisis is the national charity for single homeless people. We are dedicated to ending homelessness by delivering

More information

Voluntary Right to Buy Policy. Dan Gray, Executive Director, Property

Voluntary Right to Buy Policy. Dan Gray, Executive Director, Property Policy title: Scope: Policy owner & job title: Approver: Voluntary Right to Buy Policy Aspire Housing Alice Newman, Land and Stock Intelligence Manager Dan Gray, Executive Director, Property Date: 07/2018

More information

The Right to Manage A short guide

The Right to Manage A short guide The Right to Manage A short guide Real Estate Private Client Corporate Law CONTENTS Introduction 2 Commonhold & Leasehold Reform Act 2002 4 Qualifying conditions 4 Setting up a right to manage company

More information

Policy Scope This policy applies to individuals who are seeking to succeed to a Phoenix tenancy.

Policy Scope This policy applies to individuals who are seeking to succeed to a Phoenix tenancy. SUCCESSION POLICY Responsible Officer Director of Customer Services Aim of the Policy The purpose of this policy is to ensure that Phoenix fulfils its statutory and contractual obligations for succession

More information

Terms and Conditions of Appointment

Terms and Conditions of Appointment Terms and Conditions of Appointment Terms and Conditions of Appointment Definitions Agreement refers to the Terms of Business between the Agent and the Client The Agent refers to SurreyLets Ltd Client

More information

Starter Tenancy Policy

Starter Tenancy Policy Starter Tenancy Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 12 September 2017 Review date: September 2018 1 Introduction 1.1 1.2 1.3 One Vision Housing (OVH) uses

More information

Tenancy Policy Dale & Valley Homes Durham City Homes and East Durham Homes

Tenancy Policy Dale & Valley Homes Durham City Homes and East Durham Homes Tenancy Policy Dale & Valley Homes Durham City Homes and East Durham Homes Version Author Date Review date Comments/amendments This policy outlines the way in which County Durham Housing Group and the

More information

Consulted With Individual/Body Date Head of Finance Financial

Consulted With Individual/Body Date Head of Finance Financial Equipment Disposal Policy Developed in response to: Policy Register No: 12037 Status: Public Internal Audit Report for Fixed Assets Contributes to CQC Regulation 17 Consulted With Individual/Body Date

More information

Electrical Safety Policy

Electrical Safety Policy Electrical Safety Policy Reference Compliance/Electrical Version 1 Safety Staff affected All staff Issue date April 2017 Approved by Arches Board Review June 2017 24 April 2017 Date Lead Officer John Hudson

More information

ESTATE AND LETTING AGENTS

ESTATE AND LETTING AGENTS PROPERTY MANAGEMENT ESTATE AND LETTING AGENTS CONTENTS ABOUT US 3 WHY JACKSONS 4 PROPERTY MANAGEMENT 7 OUR MANAGEMENT 9 MAJOR WORKS 11 INSURANCE 12 A SELECTION FROM OUR PORTFOLIO 13 LANDLORDS 15 LETTINGS

More information

Member consultation: Rent freedom

Member consultation: Rent freedom November 2016 Member consultation: Rent freedom The future of housing association rents Summary of key points: Housing associations are ambitious socially driven organisations currently exploring new ways

More information

Voluntary Right to Buy Policy (Midlands Pilot)

Voluntary Right to Buy Policy (Midlands Pilot) Voluntary Right to Buy Policy (Midlands Pilot) Version 1 Approved by: Board Approved date: 6 June 2018 1.0 Introduction 1.1 This Policy outlines our approach to the Voluntary Right to Buy (VRTB) scheme,

More information

Fortis Living and Waterloo Housing Group Voluntary Right to Buy Sales Policy

Fortis Living and Waterloo Housing Group Voluntary Right to Buy Sales Policy Fortis Living and Waterloo Housing Group Voluntary Right to Buy Sales Policy Scope of Policy This policy sets out the approach to be taken by Fortis Living and Waterloo Housing Group ( the Group ) in relation

More information

5.0 The circumstances in which tenancies of a particular type will be granted and the length of those terms

5.0 The circumstances in which tenancies of a particular type will be granted and the length of those terms Tenancy policy Table of contents 1.0 Purpose of the tenancy policy 2.0 Background and scope of the tenancy policy 3.0 The kind of tenancies that will be granted 4.0 Issuing a flexible (secure) tenancy

More information

2. Client group 2.1 Fife Housing Association strives to provide housing for a wide range of needs.

2. Client group 2.1 Fife Housing Association strives to provide housing for a wide range of needs. Rent Setting Policy Reference / Issue No: G/13 4 Date of this version: March 2018 Next review due: March 2021 Lead responsibility: Finance and Governance Contents: 10 pages 1 appendix Contents 1. Policy

More information

INDEPENDENT REDRESS PROVIDED BY: The Property Ombudsman

INDEPENDENT REDRESS PROVIDED BY: The Property Ombudsman Home Run Lettings: Fees to Landlords Home Run Accreditation Only: January 2016 onwards: Access to Home Run online advertising platform Invite to Landlord Meeting Newsletters Access to Home Run Assured

More information

Useful Information for home owners. Service Charge Accounts

Useful Information for home owners. Service Charge Accounts Useful Information for home owners Service Charge Accounts What is a service charge? Service charges are charges billed to home owners for the cost of any repairs and services we provide during the year.

More information

SELLER S GUIDE INTRODUCTION SELLER S PACK REQUEST FORM RETIREMENT PROPERTIES APPENDIX

SELLER S GUIDE INTRODUCTION SELLER S PACK REQUEST FORM RETIREMENT PROPERTIES APPENDIX Transfer of Property A standard guide to our fees and requirements SELLER S GUIDE INTRODUCTION PAGE 02 SELLER S PACK PAGE 03 REQUEST FORM PAGE 04 RETIREMENT PROPERTIES PAGE 06 APPENDIX PAGE 11 Version

More information

December 2017 Website. Lettings Policy (General Needs Housing)

December 2017 Website. Lettings Policy (General Needs Housing) December 2017 Website Lettings Policy (General Needs Housing) 1. Introduction CHS GROUP (CHS) is a charitable Housing Association which has a duty to ensure its homes are allocated to people in housing

More information

Lodger and sub-letting policy

Lodger and sub-letting policy Lodger and sub-letting policy Date: Author: 1 st July 2015 Sue Wilson for you for your community not for profit TWO RIVERS HOUSING Lodger and Sub-letting Policy 1.0 Introduction 1.1 Two Rivers Housing

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy Version 1.7 Date of Last Update: 14/12/15 1 Version Control Note: minor updates increase version number by 0.1, major updates increase version number by 1.0. Version Date of Sections

More information

Policy date November 2015 Document version Version 3 National Operations Manager Review date November 2018

Policy date November 2015 Document version Version 3 National Operations Manager Review date November 2018 Policy Document Routine Inspections Policy section: 1.0 Policy: 1.2.8 Section name: Establishing and Maintaining Tenancies Document name Routine Inspections Applicability Mission Australia Housing Authorisation

More information

BUSINESS PLAN Part 1

BUSINESS PLAN Part 1 BUSINESS PLAN 2016-17 Part 1 Contents Executive Summary... 1 Objectives... 2 Company Formation... 3 Governance and Management Structure... 4 Decision Making... 6 Operational Management... 7 Market Overview...

More information

LANDLORD FEE INFORMATION

LANDLORD FEE INFORMATION LANDLORD FEE INFORMATION We are proud to be an ARLA Licensed member WWW.ARLA.CO.UK Client Money Protection (CMP) provided by: ARLA Independent Redress Provided by: The Property Ombudsmen Service Tenant

More information

Leasehold Management

Leasehold Management Leasehold Management Reference Purpose Owner Related documents Approved by HM23 This policy sets out Colne s approach to leasehold management. Operations Director Income Management policy Service Charge

More information

Places for People and Derwent Living Voluntary Right to Buy (VRtB) Local Sales Policy

Places for People and Derwent Living Voluntary Right to Buy (VRtB) Local Sales Policy Places for People and Derwent Living Voluntary Right to Buy (VRtB) Local Sales Policy VRtB Local Sales Policy Page 1 of 16 Table of Contents Item Description Page Number 1.0 Scope of Policy. 3 2.0 Introduction

More information

Minimum Energy Efficiency Standards Fact Sheet The Energy Efficiency (Private Rented Property) (England and Wales) Regulations 2015 introduce measures

Minimum Energy Efficiency Standards Fact Sheet The Energy Efficiency (Private Rented Property) (England and Wales) Regulations 2015 introduce measures Minimum Energy Efficiency Standards Fact Sheet The Energy Efficiency (Private Rented Property) (England and Wales) Regulations 2015 introduce measures to improve the energy efficiency of private rented

More information

Fire Safety and Legal Obligations for Landlords

Fire Safety and Legal Obligations for Landlords Fire Safety and Legal Obligations for Landlords National Housing Maintenance Forum Andrew Lancaster 10 November 2017 What are the issues you are facing post Grenfell? 1 The Current Legal Framework An Overview

More information