Cordale Housing Association Housing Application Pack Information Leaflet

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2 OTHER HOUSING LANDLORDS IN WEST DUNBARTONSHIRE Clydebank Area Housing Office Roseberry Place, Clydebank, G81 1TG Telephone: (01389) Dumbarton Area Housing Office College Way, Dumbarton, G82 1QS Telephone: (01389) Alexandria Area Housing Office Mitchell Way, Alexandria, G83 0LW Telephone: (01389) Website: Homelessness Section Clydebank or Dumbarton Out of Hours Shelter line To apply for housing with West Dunbartonshire Council contact your local housing office and make an appointment. Their housing staff will help you complete your application form. West Dunbartonshire Council housing application packs are also available at our office. Please contact us on to request an application pack. 1

3 OTHER HOUSING LANDLORDS IN WEST DUNBARTONSHIRE 16 Merkins Avenue Bellsmyre Dumbarton G82 3EB Tel: Website: Bellsmyre Housing Association a community based housing association, which provides housing within Bellsmyre only. It has various property types of 2, 3, 4, and 5 apartment sizes Kilbowie Road Clydebank G81 1BL Tel: Website: Clydebank Housing Association is a general need housing association which provides housing within Clydebank only. It has various property types of 2, 3, 4, and 5 apartment sizes. 631 Dumbarton Road Dalmuir G81 4EU Tel: Website: Dalmuir Park Housing Association is a general need housing association, which provides housing within Clydebank only. It has various property types of 1, 2, 3, and 4 apartment sizes some of which are sheltered housing. 2

4 OTHER HOUSING LANDLORDS IN WEST DUNBARTONSHIRE 1 st Floor 32 High Street Dumbarton G82 1LL Tel: Website: Dunbritton Housing Association is a general housing association which provides housing within Dumbarton and the Vale of Leven. It also has properties in Helensburgh and Lomond. It has various property types of 2, 3, 4 and 5 apartment sizes. Skypoint Lennox Drive Faifley G81 5JY Tel: Website: Faifley Housing Association is a general needs housing association which provides housing within Faifley only. It has various property types of 2, 3, 4 and 5 apartment sizes. 10 Field Road Faifley G81 5BX Tel: Website: Knowes Housing Association is a general needs housing association which provides housing within Faifley only. It has various property types of 2, 3, 4 and 5 apartment sizes. 3

5 OTHER HOUSING LANDLORDS IN WEST DUNBARTONSHIRE 430 (a) Dumbarton Road Dalmuir G81 4DX Tel: Website: Trafalgar Housing Association is a general needs housing association which provides housing within Clydebank only. It has various types of properties of 2, 3, 4 and 5 apartment sizes some of which have been adapted for the disabled. Skypark 5 Level 3 45 Finnieston Street Glasgow G3 8JU Tel: Cube Housing Association is a housing association with properties across Scotland. Within West Dunbartonshire are it has various property types of 1, 2, 3, 4 and 5 apartment sizes in Clydebank, Dumbarton and Vale of Leven. Abbeymill Business Centre Mile End Mill Unit Seedhill Road Paisley PA1 1JS Tel: Link Housing Association is a national housing association which provides housing across the United Kingdom. Within West Dunbartonshire area it has properties in Vale of Leven and Clydebank. It has various property types of 2, 3, 4, and 5 apartment sizes. 4

6 OTHER HOUSING LANDLORDS IN WEST DUNBARTONSHIRE 12 Somerset Place Glasgow G53 7XA Tel: Bield Housing Association is a national housing association with properties in Dumbarton and Vale of Leven. It specialises in sheltered housing and very sheltered housing. To qualify for housing with Bield you must be 60 years of age or older, or if you are younger, have a disability that requires sheltered housing. 25 Park Circus Charing Cross Glasgow G3 6AP Tel: Trust Housing Association is a national housing association with properties across the United Kingdom. Within the West Dunbartonshire area it has properties in Clydebank. It specialises in sheltered housing and amenity housing. To apply for housing you should normally be aged 60 years or over. (Younger applicants who have a proven need for sheltered/amenity accommodation will also be considered). Suite 102 The Pentagon Centre 30 Washington Street Glasgow G3 8AZ Tel: Blackwood Housing Association is a national housing association with properties across the United Kingdom. Within the West Dunbartonshire area it has properties in Dumbarton, Vale of Leven and Clydebank. It specialises in housing for people with physical disabilities, but also has amenity and general needs housing. 5

7 OTHER HOUSING LANDLORDS IN WEST DUNBARTONSHIRE Lettings Agents within West Dunbartonshire Name Contact Number Website Lomond Lettings JMD Murray Refer to Rightmove B&B Clyde Home for Homes SB GPM Clydebank Est Agent Caledonia Bureau Source Property Remax

8 HOW TO APPLY FOR HOUSING WHO CAN APPLY? You can apply for a house with Cordale Housing Association if you are at least 16 years old. HOW DO I APPLY? You contact our office to request an application pack. Our housing services staff can help you to complete your application form at our office. If you are unable to attend our office because of a mobility problem or ill health, we can come to your home to help you complete your application form (depending on location). Please call our office to make an appointment on WHICH AREA, SIZE AND TYPE OF HOUSE CAN I APPLY FOR? We generally allocate house sizes according to the number of people in the household. You can choose the type of house you wish to be considered for e.g. tenement flat, house only etc. The higher the demand for a house type, the longer you will have to wait before you will be offered suitable housing. WHAT HAPPENS NEXT? When we receive you application, we will: aim to acknowledge you application the same day we receive it aim to assess your application within 5 working days, in line with our Allocation Policy Write to you with information on your points level and the position on our housing list and request any further information we may require. WHAT CAN I GET POINTS FOR? Please see the information within this pack Points System for Applicants. HOW LONG DO I HAVE TO WAIT? This depends on: your points and your position on the housing list the houses available of your choice of house type. What quota the Association is allocating from when a property becomes available 7

9 HOW TO APPLY FOR A HOUSE The Association has a very high demand for its houses but has usually only very limited turnover. Given this, it may be some time before the Association is able to make you an offer. However, through our projects we are continually striving to increase our social rented housing stock. For further information which is contained within this booklet please see: information on the previous lets information on other landlords within West Dunbartonshire information about our projects HOW ELSE CAN I APPLY? The Association has a Nominations Agreement with West Dunbartonshire Council, whereby 50% of our net properties available for let, are given to the Council, to provide nominations. It is important that you complete a housing application form with them, as this will significantly improve the likelihood of re-housing via Cordale. TENANCY REFERENCES Applicants will be asked to sign a declaration on the housing application form, authorising the Association to request tenancy references from current and former tenancies. If the Association receives a poor tenancy reference the applicant will be contacted to discuss this issue, before the Association makes a decision on any suspension. WHAT IF MY CIRCUMSTANCES CHANGE? If your circumstances change, you must let us know immediately. We will review your application at least once a year to ensure your information is correct and that you are still interested in housing with Cordale Housing Association. 8

10 HOW TO APPLY FOR A HOUSE YOU MUST REPLY TO OUR REVIEW EVEN IF YOUR CIRCUMSTANCES HAVE NOT CHANGED. IF YOU DO NOT REPLY, WE MAY REMOVE YOUR APPLICATION FROM OUR HOUSING LIST. WHERE DO I GET MORE INFORMATION? This pack includes a guide to our allocations policy. You can request the full policy on request. If you need more information or advice, please do not hesitate to contact a member of staff at our office. COMPLAINTS AND APPEALS The Association endeavors to operate its allocation system in a consistent and demonstrably fair way. However the Association also has clear procedures for dealing with appeals or complaints arising from the allocations process. Full details of the Complaints Policy and Procedure are available in the reception area in the office. You can also contact us by telephone, or letter and ask for this to be sent to you. It is also available to download from our website. 9

11 OUR RENT LEVELS 2014/2015 Phase 1 and 2 Refurbishment Flats House Type Current Monthly Rent Current Weekly Rent 2 Apt 1 Person flat Apt 2 Person flat Apt 3 Person flat Apt 4 Person flat Apt 5 Person flat New Build 1, 2, 3, 4, 5, 6, 7, 8 & Area B House Type Current Monthly Rent Current Weekly Rent 2 Apt 2 Person Main Door Apt 3 Person Main Door Apt 3 Person Terraced House Apt 4 Person Terraced House Apt 4 Person Terraced House Apt 5 Person Terraced/Detached House Apt 5 Person Terraced House Apt 6 Person Terraced House Apt 7 Person Terraced House Apt 7 Person Terraced House Apt 2 Person Extra Care* Apartment * For our Extra Care Apartments there is an additional annual service charge of 3, per property. This equates to a monthly charge of There is also a monthly utility charge of

12 OUR RENT LEVELS 2014/2015 Dalquhurn Estate, New Build House Type Current Monthly Rent Current Weekly Rent 2 Apt 2 Person Main Door Apt 3 Person Quarter Villas Apt 4 Person Flats Apt 4 Person Wheelchair Bungalow Apt 4 Person Terraced House Apt 4 Person Wheelchair Bungalow 4 Apt 5 Person Semi Detached House 5 Apt 6 Person Semi Detached House 5 Apt 7 Person Semi Detached House In addition there will be an annual service charge of per property. This equates to a monthly charge of COUNCIL TAX BANDING 2014/2015 House Type Band Council Tax Water Sewerage Total 2 Apt Flat A , Apt House B , Apt House C 1, , Apt House D 1, , Apt House E 1, , Apt House F 1, ,

13 MINIMUM LETTABLE STANDARD RELET STANDARD Works General Cleanliness Garden Areas Electrics Gas Gas/Electric Cooking Minimum Standard The house will be cleared of furniture, carpets and belongings/rubbish from the previous tenant. Floors will be swept out, kitchen and bathrooms surfaces to be washed down. Lofts will be emptied. Gardens attached to the property should be cleared of rubbish and a first cut will be completed. All electrics must be checked and a certificate of inspection will be included in the house file. Any alterations completed to the electric system by the previous tenant will be removed unless compliance certificate covers them. Gas central heating will have a full gas safety check undertaken and compliance certificate issued to you and a copy will be placed in the house file. Where the previous tenant has left a gas or electric cooker, this will be removed as we are unable to certify their safety. Smoke Alarm Water Supply Windows The smoke alarm(s) will be tested as part of the electric safety check. During the months October - April or during severe cold spells, consideration will be paid to whether stopcocks should be shut off and the water supply drained down until the new tenant moves in. All windows will be fully operational and checked for safety. Window keys will be issued to tenants where we have fitted locks. Broken or cracked glass to be replaced. Front Door Check security and any drafts/water ingress. New locks will be fitted. Back Door Check security and any drafts/water ingress. New locks will be fitted. Internal Pass Doors All pass doors will be intact and operating properly. Bathroom doors will have a locking device. Floors All loose and missing floorboards to be re-secured/replaced. Floor surface to be even to allow carpets to be laid. 12

14 MINIMUM LETTABLE STANDARD RELET STANDARD Works Minimum Standard Skirtings and facings Kitchen Units Medical Adaptations (if applicable) Bathroom Suite Shower Unit Plumbing Missing or badly damaged skirtings/facings to be replaced. If possible to repair - should be re-secured and filled where necessary. All kitchen units to be thoroughly checked and hinges replaced/adjusted where necessary. Damaged drawers and doors should be replaced, where possible. Damaged worktops as a result of burning/water ingress should be replaced where appropriate. All medical adaptations should be inspected to ensure that they are fully operational and meet with the needs of the incoming tenant where possible. Bathroom suite should be checked for chips/cracks. Where replacement of a part of the suite is required the available colour match should be investigated. If colour match is not available a 3 piece white bathroom suite to be installed. Any instantaneous electric shower which has not been fitted by the Association should be removed & re-tiling done as required. Where shower is retained it must have a screen or shower rail. Hot and cold water services and drainage to be in working order and free from leaks. Plastering Decoration Where plastered surfaces are in a poor condition these will be repaired as necessary. Internal decoration is the responsibility of the tenant. However, it is recognised that there may be exceptional circumstances where the Association will require to undertake internal redecoration works, e.g. through neglect. The need for decoration will be recommended by the Housing or Maintenance Officer, with the decision ratified by the Depute Director. 13

15 SUMMARY OF LETS 2007 to 2014 Year 2007/2008 Total Number of Lets: 19 New Lets: 0 Relets: 19 Year 2008/2009 Total Number of Lets: 81 New Lets: 30 Relets: 51 Year 2009/2010 Total Number of Lets: 18 New Lets: 0 Relets: 18 Year 2010/2011 Total Number of Lets: 76 New Lets: 41 Relets: 35 Year 2011/2012 Total Number of Lets: 121 New Lets: 70 Relets: 51 Year 2012/2013 Total Number of Lets: 40 New Lets: 0 Relets: 40 Year 2013/2014 Total Number of Lets: 33 New Lets: 0 Relets: 33 14

16 HOUSING INFORMATION & ADVICE LOCATION OF SERVICE The service is provided from the Cordale Housing Association office 1 Red Row,, Dunbartonshire Monday to Friday, from 9am to 12.30pm and 1.30pm to 5.00pm (office closed Wednesday morning for training) TYPE OF SERVICE Officers will actively work with individual customers to identify the specific issues that you want help with. They will discuss your options and agree a course of action with you. They will provide practical assistance according to each individual s needs. If it is necessary and appropriate they will refer you to another agency that is better able to take action on our behalf. METHODS OF DELIVERY ADVICE AND INFORMATION IS PROVIDED: Face to face at our office; by telephone and where necessary an officer can visit the customer s home. General information is also provided by leaflets, newsletters and on the website REMIT/PURPOSE OF THE SERVICE We provide general information and advice to our tenants, sharing owners, owners whose properties are factored by the Association and to housing list applicants. Our aim is to make sure that customers understand their housing rights, responsibilities and options. The service provides information and advice on the following housing issues and provides practical assistance including explaining decisions, writing letters and completing forms. When further assistance is needed beyond that which we provide Officers will refer you to another agency which has the expertise to help. 15

17 WHAT IS IN OUR AREA SCHOOLS PRIMARY SCHOOLS Primary School Main Street Tel: St Martin s Primary School Place of Bonhill Tel: St Mary s Primary School Bank Street Alexandria Tel: Christie Park Primary School Middleton Street Alexandria Tel: HIGH SCHOOLS Vale of Leven Academy Place of Bonhill Tel: Our Lady & St Patrick s High School Hawthornhill Road Dumbarton Tel: Dumbarton Academy Crosslet Road Dumbarton Tel:

18 CAR MECHANIC Garage Main Street Tel: Cordale Housing Association WHAT IS IN OUR AREA PARKS Tontine Park Main Street Christie Park Main Street Alexandria Balloch Park Drymen Road Balloch Leven Grove Park Dumbarton NURSERIES Riverside Early Education & Childcare Centre C/o St Martin s Primary School Place of Bonhill Tel: Vale of Leven Community Nursery (Within St Martin s Primary) Place of Bonhill Tel: Carousel Nurseries Broomley House 26 Luss Road Alexandria Tel:

19 WHAT IS IN OUR AREA LIBRARY Alexandria Library Gilmour St Alexandria Tel: SHOPS Scotmid & Post Office 165 (a) Main Street (ATM Machine Facilities) Swan Stores Main Street Saltire Stores Lennox Street CENTRES FOR THE COMMUNITY John Connelly Centre 30 Main Street Tel: Integrated Healthy Living Centre There are 2 GP Practices within the centre, a Podiatry service and also YES (Your Enablement Service) which is a service for disabled people aged Main Street G82 4PD Tel:

20 WHERE WE ARE & OUR CONTACT DETAILS Cordale Housing Association 1 Red Row Dunbartonshire G82 4PL Tel: Fax: info@cordalehousing.org.uk Website: Cordale Housing Association is a recognised Scottish Charity (SC032859) and is registered under the Industrial & provident Societies Act No R(S) and with The Scottish Housing Regulator No. 259 We can provide these documents in large print, on tape or on computer disc. We can also provide it in other languages. 19