MILNBANK HOUSING ASSOCIATION RENT POLICY

Size: px
Start display at page:

Download "MILNBANK HOUSING ASSOCIATION RENT POLICY"

Transcription

1 MILNBANK HOUSING ASSOCIATION RENT POLICY PH/FEBRUARY 2010

2 (1) INTRODUCTION The aim of this policy is to detail how the Association sets rents for the percentage of Scottish secure tenants who were formerly assured tenants, the method used for calculating rents and rent accounting and arrears procedures. The Housing (Scotland) Act 2001 introduced a single form of tenancy known as a Scottish secure tenancy for all Association tenants from 30 th September The Association s Management Committee continue to devise a method of establishing rent levels for all Association tenancies entered into from 2 nd January The Association s Management Committee retain the responsibility for rent setting for the majority of its tenants. Those tenants with rents formally registered with the Rent Registration Service will continue to do so. (2) OBJECTIVES The Association has agreed that the objectives of the Rent Policy are:- - To ensure that the rent structure is acceptable to the Association and its tenants. - Will be easy to explain, be understood by those affected by it and its effectiveness can be demonstrated. - To set rents that are affordable to tenants on low incomes. - To enable the Association to provide and maintain a high level of service provision. - At all times ensuring that the Association s financial viability is maintained. (3) CATEGORIES OF RENTS (a) Pre 1989 Formerly Secure Tenancies All fair rents are determined by an independent Rent Officer. Although Milnbank proposes rental charges, compiled from the Rent Policy, the final amount is determined by the Rent Officer. Each tenant has the right to appeal this figure, which is reviewed every three years. The Association also has the right of appeal. The Association strives to ensure parity between former secure and former assured rents.

3 (b) Scottish Secure Tenancies (Formerly Assured Tenants) All Scottish Secure rents with the Modernised Right to Buy are determined and set by the Association s Management Committee and are subject to review annually. There will be no more than one rent review a year. The Association will set rents at a sufficient level to cover the costs of managing and maintaining all types of property under its control. In addition to this provisions are made for future major repairs and renovations and private loans on developments. Tenants are lettered every February informing them of any proposed rent increases which will become effective from 1 April, a summary of how the rent figure is determined is given to the tenant. (4) RENT FORMULA The Association have adopted a points based system of calculation which is more transparent and easier to understand. The basis of this system is that a number of points will be allocated to each property, based on the amenities within the property, and a monetary value will be attached to each point. The points are calculated on a number of factors as shown below: The base or monetary value for each point will be which was agreed by the Management Committee for the financial year 2010/2011 (A) The rents are calculated on a Base Monetary Value of per point as below:- Element Points per point amount BASE Flat 1 apt apt Flat Post House Post HOUSES House Mid Terrace APPIN RD/ Semi-detached APPIN CR Detached Bungalow HOUSES Cottage Upper/Lower TODD ST/ House Semi LEDAIG ST Bungalow Element Points per point Amount NEW BUILD Cottage Upper/Lower CORSOCK STREET Houses Terraced Semi

4 Element Points per point Amount NEW BUILD GREAT EASTERN Flats SIZE 1 person 1 apartment person 2 apartment person 2 apartment person 3 apartment person 3 apartment person 4 apartment person 4 apartment person 5 apartment person 6 apartment person 6 apartment ADDITIONS Central Heating Dining Kitchen Additional W.C Double Glazing Replace Kitchen DEDUCTIONS Poor Outlook Ground Floor no garden Breakfast bar Kitchen Shower Unit (only) NB:- (A) No deductions will be made for ground floor amenity flats. (B) No deductions will be made for New Build Stock. Under noted is an example using the points Based system:- Example (i) A 2 person, 2 apartment, tenemental property with double glazing, central heating and replacement kitchen. Rent Element Points Value 2 person 5 x = apartment flat 122 x = Double glazing 1 x = Central Heating 11 x = Replacement Kitchen 1 x = Total charge = Monthly Rent =

5 (5) CALCULATIONS/COMPARISONS The Association attempts to charge an affordable rent and at a level which is fair when compared to other rent levels of similar property within the wider Glasgow area, while at the same time allowing the Association to meet its costs. The following example demonstrates the effectiveness of the Association s Rental Policy. Organisation Example1: 2 person 2 apt flat with CH Example1: 3 person 3 apt flat with CH Proposed Increase Milnbank HA Thenew HA % Parkhead HA unavailable Tollcross HA RPI + 3.5% Reidvale HA % Shettleston HA nil West of Scotland % GHA (Keystone) GHA (Milnbank LHO) (4 weekly) (4 weekly) Duke St (4 weekly) (4 weekly) Dennistoun Haghill Private Sector (6) AFFORDABILITY to be confirmed rent structure changing to be confirmed rent structure changing Milnbank Housing Association aims to strike a balance between the ability of the tenant to pay, in particular those on low incomes who are not reliant upon Housing Benefit, and maximising the Association s rental income. Tenants will be surveyed periodically in an attempt to assess income levels. All new and transferring tenants will be encouraged to complete S.C.O.R.E. (Scottish Continuous Recording) data in order to assess income levels (7) COLLECTION OF RENTS Milnbank Housing Association aims to maximise the Association s rental income through an efficient and effective method of collection. The highest possible level of rent collection should also be available to tenants. (a) ALLPAY The ALLPAY system of rent payments, operational from 1 st April 2003, is flexible and more convenient for tenants to use than the previous Giro Payment Card system. Rent payments can be made at any Post Office as well as a number of Pay Point or Pay Zone outlets ranging from shops to garages. Payments can be made 24 hours a day

6 365 days a year. Payments can also be made through debit card by telephone and internet. (b) Standing Order Payment can be made via a Standing Order. Details will be given by the Association to assist tenants to set up this facility. (c) Cheque Payment by cheque is acceptable. (d) Cash For security purpose it is not the Association s practice to receive cash at the office, however tenants who are in arrears with payment plans may be requested to contact the office directly on a weekly or other basis in order that payments can be monitored. (e) Direct Debit A Direct Debit payment scheme is in operation and operated via the ALLPAY network. Details can be obtained from the Association s office. No fee is charged for setting up a direct debit, however in the event of non payment the tenant will incur charges by their own Bank. (f) Housing Benefit Information and advice on Housing Benefit is given to tenants before they sign a Tenancy Agreement. Tenants who are in receipt of Housing Benefit are encouraged to have their rent paid directly to the Association. Association Staff will seek to develop a good working relationship with the relevant Benefit Agency Office and with Glasgow City Council Staff responsible for administering Housing Benefit. Milnbank retains the right to instruct the Housing Benefit Department to have a tenant s rent mandated to the Association if the level of rent arrears reaches 2 months. Glasgow City Council has recently set up and ECLAIMS option for Housing Benefit which allows staff or tenants to calculate and claim Housing Benefit and Council Tax Benefit. The benefit claim and calculator can be used to: see how much Housing Benefit and Council Tax Benefit you could get if you rent - then claim online! check and claim Council Tax Benefit if you own your home

7 find out if you're entitled to Income Support, Pension Credit or Tax Credits It's quick, easy and secure. Housing Management staff will use this resource when tenants come into the office to advise them of the level of benefit they will be entitled to. This may encourage more tenants to attend the Housing Benefit office if they know that they are definitely entitled to make a claim. (g) Greater Easterhouse Money Advice Project (GEMAP) The Association will be working in partnership with GEMAP to assist tenants to obtain assistance with regards to maximising their income and assisting with money advice and debt issues. Interviews will be arranged and set up with individual tenants for these issues to be discussed. (h) Debit/Credit Card The Association are currently obtaining information with regards to the possibility of installing a card device which will allow tenants to pay by debit or credit card. This would be an additional method of payment and can be used for telephone payments or payments can be made during house visits with a mobile device. This would also reduce the amount of cash being handled within the office. (8) ARREARS MONITORING The Association aims to maintain that the arrears level do not exceed 4% of the total rents receivable. The Services Committee shall closely monitor the arrears level on the following criteria: (a) Monthly Basis A detailed arrears report will be presented on a monthly basis to Services Committee Members to obtain an over view on Housing Benefit details and sum of arrears. Decisions are made in relation to court action cases. (b) Bi-annually Every six months the Services Committee shall be presented with full details of the arrears position which have occurred over the past half year.

8 (c) Annually When reviewing the Rent Policy, the Services Committee will examine the rental activity, including arrears, for the full year. (9) RENT ARREARS PROCEDURE The Association s Arrears Policy is to encourage tenants to make contact as soon as possible. Information and advice is always on offer and every endeavour is made by the Association to resolve the situation at an early stage. The main purpose of the rent arrears procedure is to focus on early intervention and personal contact in order to address rent arrears issues. Personal contact is to be made by the following methods: Visit Telephone call Text message Interview in office Less than 2 months arrears All tenants are due to pay their rent on the first day of each month. When arrears are determined personal contact is to be made with the tenant, using the methods listed above, to discuss the reason for the arrears and to make arrangements for payment or to assist with any other issue. If there is no response to this contact a letter will be sent out advising them that contact had been attempted and that they should contact the office at the earliest opportunity. 2 3 months arrears Tenants will receive a letter asking them to attend an interview in the office on a specific date and time. If they do not attend this interview personal contact will be made, using the methods listed above, to make arrangements. 3 months + arrears All tenants who are in more than 3 months rent arrears will be contacted by the Housing Co-ordinator, and failing response a letter will be sent asking them to attend the office for an interview at a specific date and time.

9 A general advice leaflet has been drawn up and will be issued to tenants along with any letters or visits etc in attempt to get people to address rent arrears. The main focus is on tenancy sustainment rather than eviction and NOP s only being served if serious about proceeding to Court stage. (10) REPOSSESSION PROCEDURE The Association serves the prescribed notice giving a minimum of 28 days notice. On expiry of this date, the notice then becomes live. This notice remains live for a maximum period of 6 months, during this time the Association may proceed with legal action. During the period of legal action the Association will only halt the proceedings if the tenant pays the arrears in full. The only exception being in cases agreed by the Depute Director or the Housing Co-ordinator. If the tenant pays the arrears in full during the 28 day period the notice will be allowed to expire but no action will be taken. However, the tenant will be made aware that should they incur arrears within the six month period, the Association will instruct recovery without having to initiate a further 28 day notice. If the tenant fails to make full payment of the arrears until the decree has been secured, the Association may, in exceptional circumstances and at the discretion of the Housing Co-ordinator or Depute Director, offer a new tenancy. No eviction will be implemented without prior approval of the Services Committee. At the point the case is being booked into Court Section 11 Notification will be made to the Council using the standard format. In addition to this letters will be sent to Glasgow City Council Homeless Casework Team and the Social Work Services to advise of the impending action. Once decree has been obtained a second letter will be sent to Glasgow City Council Homeless Casework Team and the Social Work Services to advise of the eviction date and time. (11) COMMITTEE CONTROL (a) (b) (c) The Services Committee shall delegate rent collection and accounting to the appropriate Staff. The Services Committee shall delegate the implementation of clear procedures for all aspects of rent to the appropriate Staff. The Services Committee shall be responsible for setting an appropriate Rent Policy to be implemented by the Association.

10 (d) All aspects of this Policy will be closely monitored on an ongoing basis by the Services Committee. (12) APPEALS Tenants have the right of appeal against any aspect of rent, they can do so in accordance with the Association s Complaints Procedure Policy. The first point of contact should be to the Housing Co-ordinator, failing satisfaction the Depute Director should be contacted. If the matter is not resolved at this stage, the applicant may appeal in writing to the Chairperson of the Management Committee. At all stages a written statement can be requested from the Association setting out the reasons for the decisions taken. The Association will review all issues to ensure that equal opportunity to all is both practised and demonstrated.

RENT ARREARS POLICY March 2011

RENT ARREARS POLICY March 2011 RENT ARREARS POLICY March 2011 Consultation Completed: March 2011 Approved by the Management Board: 22 nd March 2011 Review Date: March 2014 Section Contents 1. Introduction 2. The Scottish Housing Regulators

More information

Policy: FP022 Rent Accounting and Arrears

Policy: FP022 Rent Accounting and Arrears Policy: FP022 Rent Accounting and Arrears Trust Housing Association Limited Title of policy: Rent Accounting and Arrears Policy Date of adoption or last review: October 2013 Lead officer: Head of Financial

More information

ARREARS & WELFARE RIGHTS POLICY SUMMARY

ARREARS & WELFARE RIGHTS POLICY SUMMARY ARREARS & WELFARE RIGHTS POLICY SUMMARY CONTENTS INTRODUCTION Page 3 WHAT ARE THE MAIN OBJECTIVES OF THIS POLICY? Page 4 HOW DOES THE WELFARE RIGHTS SERVICE WORK? Page 6-7 GOING THE EXTRA MILE Page 8 WHAT

More information

Policy for Managing Shared Ownership

Policy for Managing Shared Ownership Policy for Managing Shared Ownership October 2017 October 2020 www.horizonhousing.org This policy applies to Link Group Link Housing Link Living Link Property Horizon Larkfield West Highland Lintel Trust

More information

1. To generate sufficient rental income to cover the following costs:

1. To generate sufficient rental income to cover the following costs: Rental Policy The Association aims to ensure that the income generated from rent and service charges is sufficient to support the long term viability of the organisation and its properties, whilst rents

More information

H 19. Sustainability Policy. April 2017 April 2020

H 19. Sustainability Policy. April 2017 April 2020 H 19 Sustainability Policy Date of Approval Review due April April 2017 April 2020 Contents 1. Introduction Purpose of the Policy 2. Key Policy Issues 3. Tenancy Sustainability Policy 4. Aims and Objectives

More information

Report on the Scottish Housing Charter 2016

Report on the Scottish Housing Charter 2016 Report on the Scottish Housing Charter 2016 WELCOME TO THE THIRD ANNUAL TENANT REPORT ON THE SCOTTISH HOUSING CHARTER BY SOUTHSIDE HOUSING ASSOCIATION. Southside Housing Association is regulated by the

More information

Instructions to managing agent

Instructions to managing agent Instructions to managing agent Compton Green Instructions to managing agent 2 Contents Contact details 1 Banking instructions 1 Building & Contents Insurance 2 Landlord Protection Insurance 2 Owners Corporation

More information

ARDENGLEN HOUSING ASSOCIATION LIMITED VOID MANAGEMENT POLICY

ARDENGLEN HOUSING ASSOCIATION LIMITED VOID MANAGEMENT POLICY ARDENGLEN HOUSING ASSOCIATION LIMITED ---0--- VOID MANAGEMENT POLICY Date Presented to: Housing Services Sub Committee 30/12/12 Date of next Scheduled Review 06/11/15 Date passed by: Housing Services Sub

More information

Tenancy Policy Introduction Legal Framework Purpose Principles Policy Statement Tenancy Statement...

Tenancy Policy Introduction Legal Framework Purpose Principles Policy Statement Tenancy Statement... 1 Tenancy Policy January 2014 Table of Contents Tenancy Policy... 1 Introduction... 2 Legal Framework... 2 Purpose... 3 Principles... 3 Policy Statement... 4 Tenancy Statement... 4 Tenancy Types... 5 Assured

More information

ARDENGLEN HOUSING ASSOCIATION LIMITED DECORATION POLICY

ARDENGLEN HOUSING ASSOCIATION LIMITED DECORATION POLICY ARDENGLEN HOUSING ASSOCIATION LIMITED ---0--- DECORATION POLICY Date Presented to: Housing Services Sub Committee 13/12/11 Date of next Scheduled Review 13/12/14 Date passed by: Housing Services Sub Committee

More information

Agency Agreement. Additional items and other expenses will be charged according to the scale of fees defined on page two.

Agency Agreement. Additional items and other expenses will be charged according to the scale of fees defined on page two. Agency Agreement This Agreement is made between the Landlord of the Property (as named at the end of this Agreement) and Pavilion Properties Ltd who agree to act as agent for the Landlord and are hereinafter

More information

Allocations and Lettings Policy

Allocations and Lettings Policy Date approved TBC Date of Next Review May 2016 Date of Last Review May 2015 Review Frequency Annually Type of document Policy Owner Name Jenny Spoor, Group Head of Neighbourhoods Job Title Approved by

More information

Sustaining Tenancies early intervention for rent arrears

Sustaining Tenancies early intervention for rent arrears Glasgow Housing Association www.gha.org.uk Andy Ashcroft Area Director (East) Sustaining Tenancies early intervention for rent arrears Better homes, better better lives lives 7 February 2012 Our Arrears

More information

Customer Engagement Strategy

Customer Engagement Strategy Customer Engagement Strategy If you have difficulty with sight or hearing, or if you require a translated copy of this document, we would be pleased to provide this information in a form that suits your

More information

Rent Policy. Approved on: 9 December 2010 Board of Management Consolidated November 2015

Rent Policy. Approved on: 9 December 2010 Board of Management Consolidated November 2015 Rent Policy Approved on: 9 December 2010 Board of Management Consolidated November 2015 BIELD HOUSING ASSOCIATION LIMITED Registered Office: 79 Hopetoun Street, Edinburgh EH7 4QF Scottish Charity No SC006878

More information

ARDENGLEN HOUSING ASSOCIATION LIMITED

ARDENGLEN HOUSING ASSOCIATION LIMITED ARDENGLEN HOUSING ASSOCIATION LIMITED ---0--- ESTATE MANAGEMENT POLICY Date Presented to: Housing Services sub Committee 24 th April 2012 Date of next Scheduled Review 24 th April 2015 Date passed by:

More information

Leasehold Management Policy

Leasehold Management Policy Author(s): Simon McCracken and Liz Evans Leasehold Management Policy Approved by: The Board Date: 3 rd December 2015 Date Published: 1 st January 2016 Version: Live 3.0 Review Date: December 2019 Contents

More information

Executive Summary. (I) Innocent Tenants Affected Because of HD s Ineffective Control of Estate Management Offices and Property Services Agents

Executive Summary. (I) Innocent Tenants Affected Because of HD s Ineffective Control of Estate Management Offices and Property Services Agents Executive Summary Direct Investigation into the arrangement between Housing Department and Water Supplies Department regarding payment of water charges for common areas and vacant units in public housing

More information

Shared Ownership Guidance Notes

Shared Ownership Guidance Notes Shared Ownership Guidance Notes For your assistance, this document can also be made available in another language, in Braille, in large print, or on audio cassette. Please ask any member of staff and the

More information

December 2017 Website. Lettings Policy (General Needs Housing)

December 2017 Website. Lettings Policy (General Needs Housing) December 2017 Website Lettings Policy (General Needs Housing) 1. Introduction CHS GROUP (CHS) is a charitable Housing Association which has a duty to ensure its homes are allocated to people in housing

More information

Discussion paper RSLs and homelessness in Scotland

Discussion paper RSLs and homelessness in Scotland Discussion paper RSLs and homelessness in Scotland From the Shelter policy library April 2009 www.shelter.org.uk 2009 Shelter. All rights reserved. This document is only for your personal, non-commercial

More information

Blue Bubble Lettings Limited Landlord Terms of Business Fully Managed Service

Blue Bubble Lettings Limited Landlord Terms of Business Fully Managed Service Blue Bubble Lettings Limited Landlord Terms of Business Fully Managed Service This agreement is made between the Landlord(s) of the property and Blue Bubble Lettings Limited, acting as the Landlord s Agent.

More information

FACTORING AGREEMENT ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED

FACTORING AGREEMENT ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED ARGYLL COMMUNITY HOUSING ASSOCIATION LIMITED This is a FACTORING AGREEMENT between Argyll Community Housing Association Limited, having our registered office at Menzies House, Glenshellach Business Park,

More information

Scottish Government Consultation

Scottish Government Consultation Briefing paper Scottish Government Consultation Better Dispute Resolution in Housing: Consultation on Introduction of a New Housing Panel for Scotland A briefing paper from CIH Scotland January 2013 www.cihscotland.org

More information

SSHA Tenancy Policy. Page: 1 of 7

SSHA Tenancy Policy. Page: 1 of 7 POLICY 1. Overall Policy Statement 1.1 South Staffordshire Housing Association (SSHA) will work with all customers to develop and maintain sustainable communities and sees a range of tenancy products and

More information

National Standards Compliance Tenancy Standard Summary Report Quarter /15

National Standards Compliance Tenancy Standard Summary Report Quarter /15 National s Compliance Tenancy 1.1.1 Registered providers shall let their homes in a fair, transparent and efficient way. They shall take into account the housing needs and aspirations of tenants and potential

More information

Better homes, better lives. Report to tenants. Glasgow Housing Association How we performed in 2016/17

Better homes, better lives. Report to tenants. Glasgow Housing Association How we performed in 2016/17 Better homes, better lives Report to tenants Glasgow Housing Association How we performed in Glasgow Housing Association How we performed in This is our report to tenants on how GHA has performed on the

More information

SCOTTISH GOVERNMENT RESPONSE TO PRIVATE RENTED HOUSING (SCOTLAND) BILL STAGE 1 REPORT

SCOTTISH GOVERNMENT RESPONSE TO PRIVATE RENTED HOUSING (SCOTLAND) BILL STAGE 1 REPORT SCOTTISH GOVERNMENT RESPONSE TO PRIVATE RENTED HOUSING (SCOTLAND) BILL STAGE 1 REPORT I am writing in response to the Local Government and Communities Committee s Stage 1 Report on the Private Rented Housing

More information

Scottish Social Housing Charter Indicators

Scottish Social Housing Charter Indicators Scottish Social Housing Charter Indicators Briefing Paper July 2012 Introduction This joint Tenants Information Service (TIS) / Tenant Participation Advisory Service (TPAS) briefing paper has been produced

More information

APPENDIX A DRAFT. Under-occupation Policy

APPENDIX A DRAFT. Under-occupation Policy APPENDIX A DRAFT Under-occupation Policy Published: August 2013 1 1 EXECUTIVE SUMMARY 1.1 The introduction of the Welfare Reform Act 2012 has led to cuts in the amount of housing benefit people receive

More information

TENANCY SUSTAINMENT STRATEGY

TENANCY SUSTAINMENT STRATEGY LANGSTANE HOUSING ASSOCIATION TENANCY SUSTAINMENT STRATEGY 2017-2020 C:\Users\ayesha.reid\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\GSBPYVBK\Tenancy Sustainment Strategy

More information

Welcome.

Welcome. ity l a u Q Pr id e Ca re th w o r G Welcome I am delighted to present this report on Cornerstone s recent performance in several areas of importance to our tenants, as well as our plans for the coming

More information

DATE APPROVED: August 2015 Revision No: 3 Code: HM 11

DATE APPROVED: August 2015 Revision No: 3 Code: HM 11 TOPIC: Anti-Social Behaviour Policy DATE APPROVED: August 2015 Revision No: 3 Code: HM 11 CONTENTS 1. Introduction 2. Equalities and Diversity 3. Access to Policy Information 4. Tenant Involvements and

More information

Important Information For New Tenants

Important Information For New Tenants Ray White Kirwan Important Information For New Tenants 10 Burnda Street, Kirwan Qld 4817 PO Box 1715, Thuringowa Central QLD 4817 T 07 4755 9559 F 07 4755 9500 E kirwan.qld@raywhite.com raywhitekirwan.com.au

More information

Reference: SO/SRR/DW Approved: 4/4/17. Shared Ownership Staircasing Reverse Staircasing, and Remortgaging. Author: Deborah White Approved by:

Reference: SO/SRR/DW Approved: 4/4/17. Shared Ownership Staircasing Reverse Staircasing, and Remortgaging. Author: Deborah White Approved by: Shared Ownership Staircasing Policy Reference: SO/SRR/DW Approved: 4/4/17 Scope: Shared Ownership Staircasing Reverse Staircasing, and Remortgaging Related Policies: Shared Ownership Sales, Resales and

More information

ALTERATIONS/ IMPROVEMENT POLICY

ALTERATIONS/ IMPROVEMENT POLICY ALTERATIONS/ IMPROVEMENT POLICY JL/MARCH 2017/REF.P2 1. INTRODUCTION The Association recognises that tenants may wish to carry out improvements and/or alterations to their homes. The Housing (Scotland)

More information

HORIZON HOUSING ASSOCIATION ABANDONMENT AND REPOSSESSION OF PROPERTY POLICY DRAFT APPROVED: 18 JUNE 2015 EFFECTIVE DATE: 18 JUNE 2015

HORIZON HOUSING ASSOCIATION ABANDONMENT AND REPOSSESSION OF PROPERTY POLICY DRAFT APPROVED: 18 JUNE 2015 EFFECTIVE DATE: 18 JUNE 2015 HORIZON HOUSING ASSOCIATION ABANDONMENT AND REPOSSESSION OF PROPERTY POLICY DRAFT APPROVED: 18 JUNE 2015 EFFECTIVE DATE: 18 JUNE 2015 REVIEW DATE: JUNE 2018 POLICY: ABANDONMENT AND REPOSSESSION OF PROPERTY

More information

We also manage a portfolio of properties on behalf of another landlord that includes market rented properties.

We also manage a portfolio of properties on behalf of another landlord that includes market rented properties. Market Rent Policy INTRODUCTION Grand Union Housing Group (GUHG) primarily provides affordable housing which is let to people on the basis of housing need. In addition to our affordable housing, we have

More information

2. Client group 2.1 Fife Housing Association strives to provide housing for a wide range of needs.

2. Client group 2.1 Fife Housing Association strives to provide housing for a wide range of needs. Rent Setting Policy Reference / Issue No: G/13 4 Date of this version: March 2018 Next review due: March 2021 Lead responsibility: Finance and Governance Contents: 10 pages 1 appendix Contents 1. Policy

More information

BEFORE THIS APPLICATION CAN BE PROCESSED YOU MUST PROVIDE PHOTOCOPIES OF THE FOLLOWING DOCUMENTS

BEFORE THIS APPLICATION CAN BE PROCESSED YOU MUST PROVIDE PHOTOCOPIES OF THE FOLLOWING DOCUMENTS 30 Woodlark Street LISMORE NSW 2480 Phone: (02) 6621 2438 Fax: (02) 6622 4724 Email: michelle.gosling@raywhite.com amy.wall@raywhite.com angela.murphy@raywhite.com This office is a CASHLESS OFFICE. Rent

More information

HAVEBURY HOUSING PARTNERSHIP

HAVEBURY HOUSING PARTNERSHIP HS0025 HAVEBURY HOUSING PARTNERSHIP POLICY HOME PURCHASE POLICY Controlling Authority Director of Resources Policy Number HS025 Issue No. 3 Status Final Date November 2013 Review date November 2016 Equality

More information

D02 Assured Tenancy Rents

D02 Assured Tenancy Rents 1. It is policy to set Assured Social Tenancy rents and Affordable Fixed Term Assured Tenancy rents in accordance with HCA (Homes & Communities Agency) guidelines affecting these tenancy types and which

More information

Agency: Ray White (IMS) Address: 12/3986 Pacific Highway, LOGANHOLME QLD 4129

Agency: Ray White (IMS) Address: 12/3986 Pacific Highway, LOGANHOLME QLD 4129 Agency: Ray White (IMS) 12/3986 Pacific Highway, LOGANHOLME QLD 4129 Contact: (07) 3139 1440 ims.qld@raywhite.com Search and select Property via internet (www.raywhiteims.com.au) or other advertised source.

More information

What do I need to do as Agent/Deposit holder? Section A - Prescribed Information for ASTs. Section B - Clauses for inclusion in ASTs

What do I need to do as Agent/Deposit holder? Section A - Prescribed Information for ASTs. Section B - Clauses for inclusion in ASTs ```` Prescribed Information and Clauses for inclusion in Terms of Business, Assured Shorthold Tenancies (ASTs) and non- Assured Shorthold Tenancies (non-asts) Fourth edition effective from 6 th April 2011

More information

Landlord s Guide How to register a deposit

Landlord s Guide How to register a deposit Landlord s Guide How to register a deposit CUSTODIAL SCHEME This guide sets out what landlords and agents need to do to register a deposit with TDS Northern Ireland s custodial scheme. Step by Step 1.

More information

Milnbank Housing Association MILNBANK HOUSING ASSOCIATION

Milnbank Housing Association MILNBANK HOUSING ASSOCIATION Community Counts Milnbank Housing Association MILNBANK HOUSING ASSOCIATION 1 Contents Chairperson s Report Page 3 2015/16 At a Glance Page 4 Our News Page 6 Team MHA Page 7 Finance Page 8 Factoring Service

More information

Rent and other charges

Rent and other charges Tenancy Facts Information for tenants and residents in Queensland Rent and other charges When you rent a place to live, you are required to pay the rent on time in accordance with the agreement. You may

More information

ORBIT VOLUNTARY RIGHT TO BUY POLICY

ORBIT VOLUNTARY RIGHT TO BUY POLICY Document Title Version Final v1.0 Release Date August 2018 Review Date August 2020 Extension Reason(s) Extension date approved Approver details Document Type Sponsor Author Voluntary Right to Buy Policy

More information

Welfare Benefit Reform Strategy

Welfare Benefit Reform Strategy Welfare Benefit Reform Strategy The Association will continue to place a priority on income Strategic Aim: management, debt collection and managing Welfare Benefit Reform. Reference No: Date Of Issue:

More information

NUMBER: 07/04 DATE FIRST ISSUED: July 2004 DATE REVISED: N/A

NUMBER: 07/04 DATE FIRST ISSUED: July 2004 DATE REVISED: N/A NUMBER: 07/04 DATE FIRST ISSUED: July 2004 DATE REVISED: N/A Note: housing association is used as a generic term for registered social landlords. Corporation means Housing Corporation. TITLE: SUMMARY:

More information

TENANTS INFORMATION SERVICE (TIS) WRITTEN SUBMISSION

TENANTS INFORMATION SERVICE (TIS) WRITTEN SUBMISSION TENANTS INFORMATION SERVICE (TIS) WRITTEN SUBMISSION 1.0 Introduction 1.1 The Tenants Information Service (TIS) is the national training, support and advice organisation working with tenants and landlord

More information

New Era Rent Setting Policy

New Era Rent Setting Policy Effective date: January 2016 Review date: January 2019 Approved: August 2015 Author: Managing Director CONTENTS Scope Policy statement Rent setting aims Personalised Rents Standard Rent Rents for new lets

More information

Void Management Policy

Void Management Policy Void Management Policy SMT Approval Date: 22 November 2018 Board of Management: 3 December 2018 Approval Date: 3 December 2018 Implementation Date: I January 2018 Review Date: 3 December 2021 Version V1

More information

Approved by Management Committee 25/02/15

Approved by Management Committee 25/02/15 Date Issued February 2015 Department Title Objective Responsible Housing Shared Ownership To set out our policy in relation to the management, allocation and sale of Shared Ownership properties Director

More information

Intensive Tenancy Management Policy. Policy to take effect from: August To be reviewed: August Version No. 5.0

Intensive Tenancy Management Policy. Policy to take effect from: August To be reviewed: August Version No. 5.0 Intensive Tenancy Management Policy Date submitted to Operations Committee: 21 st August 2009 Policy to take effect from: August 2009 To be reviewed: August 2012 Version No. 5.0 Introduction In many respects

More information

SAMPLE AT5 FORM ASSURED TENANCIES HOUSING (SCOTLAND) ACT 1988 NOTICE UNDER SECTION 32 TO BE SERVED ON A PROSPECTIVE TENANT OF A SHORT ASSURED TENANCY

SAMPLE AT5 FORM ASSURED TENANCIES HOUSING (SCOTLAND) ACT 1988 NOTICE UNDER SECTION 32 TO BE SERVED ON A PROSPECTIVE TENANT OF A SHORT ASSURED TENANCY SAMPLE AT5 FORM FORMATS: FOR USE ONLY BY A LANDLORD ASSURED TENANCIES AT5 HOUSING (SCOTLAND) ACT 1988 NOTICE UNDER SECTION 32 TO BE SERVED ON A PROSPECTIVE TENANT OF A SHORT ASSURED TENANCY IMPORTANT:

More information

ROTHERHAM METROPOLITAN BOROUGH COUNCIL S STRATEGIC TENANCY POLICY,

ROTHERHAM METROPOLITAN BOROUGH COUNCIL S STRATEGIC TENANCY POLICY, ROTHERHAM METROPOLITAN BOROUGH COUNCIL S STRATEGIC TENANCY POLICY, 2013-2018 1 1 INTRODUCTION Page 3 2 BACKGROUND Page 3 3 STRATEGIC CONTEXT Page 4 3.1 National 3.2 Local 4 HOUSING IN ROTHERHAM Page 5

More information

my deposits Scotland User Guide for Landlords and Letting Agents

my deposits Scotland User Guide for Landlords and Letting Agents Deposit Protection for Scotland Supporting you my deposits Scotland User Guide for Landlords and Letting Agents Go directly to the section you require by clicking on the page number. Welcome When to protect

More information

End of fixed term tenancy policy

End of fixed term tenancy policy End of fixed term tenancy policy This policy replaces the related clauses of the Tenancy Policies of Circle 33 and Affinity Sutton Homes (AS) and the AS Fixed Term Tenancy Management Procedure. 1. Purpose

More information

Estate Management Policy

Estate Management Policy Estate Management Policy SMT Approval Date: 31 October 2016 BoM/Committee: Operational Services Approval Date: 13 May 2017 Implementation Date: Review Date: May 2020 Version: V2 Policy Version Version

More information

SERVICE LEVEL OPTION AGREEMENT

SERVICE LEVEL OPTION AGREEMENT SERVICE LEVEL OPTION AGREEMENT Letting Only Service We shall attend the Property and advise you on rent achievable, dependent upon market conditions and the condition of the Property. The Property will

More information

Document control. Supercedes (Version & Date) Version 2 February 2017

Document control. Supercedes (Version & Date) Version 2 February 2017 Tenancy Policy Document control Document Reference / Version Number Version 3 November 2017 Title of Document Authors Name(s) Angela Havens Authors Job Title(s) Head of Income & Customer Support Directorate(s)

More information

Tenancy Application Form

Tenancy Application Form Tenancy Application Form Please be advised that this application will only be processed once ALL details have been completed and all copies of supporting documents attached. Each applicant must submit

More information

Scheme Rules. 1st Edition, 1st April 2016

Scheme Rules. 1st Edition, 1st April 2016 Scheme Rules 1st Edition, 1st April 2016 Contents What is TDS Custodial? Page 4 Summary of how a deposit is protected in the TDS Custodial scheme Page 4 Eligibility Page 5 User registration Page 5 Protecting

More information

Supporting documents; DHC publications & HomeSwapper publications. Health & safety; Breach of this policy unlikely to have direct impact on H&S

Supporting documents; DHC publications & HomeSwapper publications. Health & safety; Breach of this policy unlikely to have direct impact on H&S Section; Housing Policy name; Lettings Policy Executive responsible; Housing Manager Review by; Housing Manager Tenant review: Not yet Type of review; Exception Authority to amend; Board Frequency of review;

More information

GreenSquare Tenancy Policy

GreenSquare Tenancy Policy Date Approved November 2012 Date of Next Review November 2014 Policy owner(s) Heads of Neighbourhoods 1. Scope This policy applies to customers of Oxford Citizens H A, Oxbode H A, GreenSquare Community

More information

A Guide to our Landlord Services for Long Term Rentals.

A Guide to our Landlord Services for Long Term Rentals. A Guide to our Landlord Services for Long Term Rentals. Welcome to Islands & Highlands Lettings 2 Islands & Highlands Lettings are the local letting agency for the Isle of Skye and Lochalsh. With over

More information

Scottish Social Housing Charter Performance 2017/18 November 2018

Scottish Social Housing Charter Performance 2017/18 November 2018 Scottish Social Housing Charter Performance 2017/18 November 2018 A report prepared by 2 Page Contents CHAPTER PAGE NO. 1 Introduction 4 2 Stock profile 4 3 Satisfaction 5 4 Housing quality and maintenance

More information

Ore Valley Housing Association

Ore Valley Housing Association SCOTLAND S HOUSING NETWORK, FIRST FLOOR, 19 HAYMARKET YARDS, EDINBURGH EH12 5BH T: 0131 466 3710 E: INFO@SCOTLANDSHOUSINGNETWORK.ORG W: SCOTLANDSHOUSINGNETWORK.ORG Ore Valley Housing Association PERFORMANCE

More information

Starter (probationary) tenancy policy

Starter (probationary) tenancy policy tenancy policy Version 2.6 April 2013 Registered address: Triathlon Homes LLP, Fleet House, 59-61 Clerkenwell Road, London, EC1M 5LA Responsible officer: Author: Approved by: Head of Operations (Triathlon

More information

The newsletter of Govanhill Housing Association for tenants and factored owners in Merrylee. Cuts to benefits know your rights

The newsletter of Govanhill Housing Association for tenants and factored owners in Merrylee. Cuts to benefits know your rights MERRYLEE NEWSLETTER The newsletter of Govanhill Housing Association for tenants and factored owners in Merrylee Summer 2017 Cuts to benefits know your rights Further changes are being made to the benefits

More information

Landlord Agency Agreement

Landlord Agency Agreement Terms & Conditions This Agreement is made between Executive Lets and the Landlord/Owner of the Property or the Landlords/Owners Legally appointed representative. Executive Lets agrees to act as agent for

More information

Registered as a Scottish Charity - No. SC030751

Registered as a Scottish Charity - No. SC030751 Registered as a Scottish Charity - No. SC030751 Foreword Welcome to SBHA s third Tenant Participation Strategy which has been produced through partnership working including members of Scottish Borders

More information

The amount of compensation payable is based on a combination of:

The amount of compensation payable is based on a combination of: Tenant s Right To Compensation For Improvements The Housing (Scotland) Act 2001 introduced the tenant s Right to Compensation for Improvements from 30 September 2002. The legal reference is the Scottish

More information

Supporting documents; Devon Home Choice policy and procedures, Rentplus lettings process and criteria

Supporting documents; Devon Home Choice policy and procedures, Rentplus lettings process and criteria Section; Housing Policy name; Lettings Policy Executive responsible; Housing Manager Review by; Housing Manager Tenant review: Yes Type of review; Exception Authority to amend; Board Frequency of review;

More information

2 Training Programme

2 Training Programme 2017.04 2 Training Programme The NHAS programme of training is designed in response to the latest developments in housing and homelessness, and aimed at frontline housing advice staff. Our team of professional

More information

Tenancy Deposit Protection

Tenancy Deposit Protection Tenancy Deposit Protection Prescribed information for the purposes of section 213(5) of the Housing Act 2004, and in accordance with Statutory Instrument 2007 No 797, the Housing (Tenancy Deposits) (Prescribed

More information

DECANT POLICY AND PROCEDURES

DECANT POLICY AND PROCEDURES DECANT POLICY AND PROCEDURES A. INTRODUCTION A.1 Solon aims to provide good quality accommodation and in providing this, it is sometimes necessary to modernise, re-improve and carry out major repairs to

More information

Guide To Recovering Possession Of Residential Property

Guide To Recovering Possession Of Residential Property Guide To Recovering Possession Of Residential Property This Guide provides an overview of how a landlord can obtain possession of a rented residential property. It describes the type of notice to serve

More information

HOUSING OPTIONS. This booklet contains the following information:- Housing Options How to find a home Homeless Advice

HOUSING OPTIONS. This booklet contains the following information:- Housing Options How to find a home Homeless Advice HOUSING OPTIONS This booklet contains the following information:- How to find a home Homeless Advice FINDING A PLACE TO LIVE YOUR HOUSING OPTIONS Finding a place to live in High Peak can be difficult.

More information

Paradigm Housing Group Tenure Policy

Paradigm Housing Group Tenure Policy Paradigm Housing Group Tenure Policy April 2017 Policy Title Tenure Policy Policy statement Objective Background As a Private Registered Provider of homes, Paradigm is committed to letting our properties

More information

Rent Setting and Service Charge Policy (Social and Affordable Properties)

Rent Setting and Service Charge Policy (Social and Affordable Properties) Rent Setting and Service Charge Policy (Social and Affordable Properties) Date approved: 6 January 2017 Approved by: Chief Executive under Parent Board delegation 1. Policy Statement 1.1 Southway Housing

More information

Policy date October 2015 Document version Version 3 National Operations Manager Review date October 2018

Policy date October 2015 Document version Version 3 National Operations Manager Review date October 2018 Policy Document Arrears Management Policy section: 1.0 Policy: 1.2.6 Section name: Establishing and Maintaining Tenancies Document name Arrears Management Applicability Mission Australia Housing Authorisation

More information

SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY

SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY SERVICE POLICY MUTUAL EXCHANGES AND SUCCESSIONS OF TENANCY INTRODUCTION This policy was reviewed following the introduction of Choice Based Lettings for the North Yorkshire Sub-Regional area. In light

More information

Doncaster Metropolitan Borough Council Local Housing Allowance Safeguard Policy

Doncaster Metropolitan Borough Council Local Housing Allowance Safeguard Policy Doncaster Metropolitan Borough Council Local Housing Allowance Safeguard Policy Background In April 2008, a new way of working out Housing Benefit was introduced known as Local Housing Allowance. Local

More information

INFORMATION FOR TENTANTS TERMS AND CONDITIONS OF BUSINESS FOR RESIDENTIAL LETTINGS

INFORMATION FOR TENTANTS TERMS AND CONDITIONS OF BUSINESS FOR RESIDENTIAL LETTINGS INFORMATION FOR TENTANTS TERMS AND CONDITIONS OF BUSINESS FOR RESIDENTIAL LETTINGS These terms and conditions are in addition to the contract provided by the tenancy agreement. They supplement the contract

More information

EASYLET Professional Rental Management

EASYLET Professional Rental Management EASYLET Professional Rental Management WELCOME TO EASYLET What is EasyLet? Easylet is a professional rental service run by PATH (Plymouth Access to Housing) in partnership with Plymouth Homes4Let (PH4L)

More information

Burnetts Assured Shorthold Tenant Eviction Scheme

Burnetts Assured Shorthold Tenant Eviction Scheme Burnetts Assured Shorthold Tenant Eviction Scheme Here at Burnetts we have a wealth of experience in dealing with the legal problems which both private and public landlords face on a daily basis. We are

More information

Democracy Starts at Home

Democracy Starts at Home Tenants at the heart of cultural change Democracy Starts at Home Kelly McBride Scotland s Housing Festival 2019 The Democratic Society works for more and better democracy. We work to create opportunities

More information

Tenancy Policy. 1 Introduction. 12 September Executive Management Team Approval Date: Review date: September 2018

Tenancy Policy. 1 Introduction. 12 September Executive Management Team Approval Date: Review date: September 2018 Tenancy Policy Originator: Executive Management Team Approval Date: Policy and Strategy Team 12 September 2017 Review date: September 2018 1 Introduction 1.1 1.2 This Policy sets out how One Vision Housing

More information

Universal Credit Update. October 2018

Universal Credit Update. October 2018 Universal Credit Update October 2018 Current Position with UCFS Next to roll out - Month Local Authority Jobcentre November Edinburgh City Council High Riggs, Wester Hailes & Leith West Dunbartonshire

More information

Rent setting Policy. Contents. Summary:

Rent setting Policy. Contents. Summary: Rent setting Policy Summary: This policy sets out Genesis Housing Association s approach to rent setting and rent increases and decreases for all properties. The policy sets out how we will calculate and

More information

Mutual Exchange Policy

Mutual Exchange Policy Mutual Exchange Policy Author I Jekyll Job Title Operations Director Approved by / Date Operations Committee October 2012 Approved by Challenge Group / Date October 2012 Review Date October 2016 Cross

More information

THE DIFFERENCE IS REAL SERVICE.

THE DIFFERENCE IS REAL SERVICE. THE DIFFERENCE IS REAL CHOICE. Frasers Property Management THE DIFFERENCE IS REAL SERVICE. Call 13 10 25 or visit www.frasersproperty.com.au/propertymanagement 1 THE DIFFERENCE IS REAL CHOICE. At Frasers

More information

Rent Arrears - Possession Action

Rent Arrears - Possession Action D3 Rent Arrears - Possession Action 1 Conditions 1.1 Before an application for a Court hearing can be made, the following conditions should be met; Every attempt to contact the tenants must have been tried,

More information

Agency Agreement. (Terms of Business)

Agency Agreement. (Terms of Business) Agency Agreement (Terms of Business) This Agreement is made between the Landlord of the Property (as named at the end of this agreement) and Options Property Management & Lettings Ltd who agree to act

More information

TENANT PARTICIPATION STRATEGY

TENANT PARTICIPATION STRATEGY TENANT PARTICIPATION STRATEGY 2016-2020 Section Operations Date Policy Approved by Board 16 March 2016 Review Period Annual Review Due 16 March 2017 Version 3.00 Table of Contents... 0 STRATEGY CHANGE

More information

Scottish Parliament Social Security Committee Social Security Support for Housing Written Submission from ARLA Propertymark March 2019

Scottish Parliament Social Security Committee Social Security Support for Housing Written Submission from ARLA Propertymark March 2019 Scottish Parliament Social Security Committee Social Security Support for Housing Written Submission from ARLA Propertymark March 2019 Background 1. ARLA Propertymark is the UK s foremost professional

More information

Landlord s Application for Assistance to The First-tier Tribunal for Scotland (Housing and Property Chamber)

Landlord s Application for Assistance to The First-tier Tribunal for Scotland (Housing and Property Chamber) Landlord s Application for Assistance to The First-tier Tribunal for Scotland (Housing and Property Chamber) This guidance has been prepared by the Housing and Property Chamber for the assistance of landlords

More information