SCHEDULE. 9 a.m. - CarolinaMLS Policies. 10:20 a.m. - Break. 10:30 a.m. - Supra/Lockbox/eKeys. 11 a.m. - MATRIX Introduction

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2 REMINDERS Please silence your cell phone Please do not leave valuables unattended in classrooms, or visible in your car Smoking area is at the back of the building, not the front Please remain in the room unless it s an emergency

3 SCHEDULE 9 a.m. - CarolinaMLS Policies 10:20 a.m. - Break 10:30 a.m. - Supra/Lockbox/eKeys 11 a.m. - MATRIX Introduction

4 This morning s class Two additional tech classes within 30 days No exceptions Not the same as Realtor Orientation

5 carolinarealtors.com

6 carolinarealtors.com

7 MOBILE FRIENDLY

8 MOBILE FRIENDLY

9 MLS SUPPORT Phone: Fax: Monday-Friday: 8:30 a.m.-5 p.m. Saturday: 8:30 a.m.-3 p.m.

10 MLS SUPPORT

11 MLS SUPPORT

12 REALTORS IN CHARGE To lead, educate and equip members to be productive.

13 REALTORS IN CHARGE 2018 Executive Committee Jason Gentry, President, Premier Sotheby s International Brenda Hayden, President-Elect, Keller Williams South Park Billy Shugart, Secretary, Keller Williams South Park David Kennedy, Treasurer, T.R. Lawing Realty, Inc. David Deal, Acting Past-President, Allen Tate Anne Marie DeCatsye, Ex-Officio, CEO, Association/CarolinaMLS

14 REALTORS IN CHARGE Committees are made up of Realtors with one or more staff liaisons These groups make recommendations to the boards of directors, who in turn make the decisions Boards of directors direct staff to purchase equipment and software, design systems, change offerings, etc.

15 REALTORS IN CHARGE CarolinaMLS Advisory Group Address issues concerning rules, regulations and enforcement Research, develop and approve changes to rules and regulations Respond to suggestions and requests concerning the MLS system Approve changes, enhancements and upgrades to the MLS system

16 RESOURCES Forms Rules & Regulations Member Profile Technology Training Association Sites Chamber Sites Real Estate News School System Sites Tax/GIS Sites 3 rd Party Integrations

17 SHOWING TIME SERVICE MLS-wide showing service 24/7 call center (800-SHOWING) CarolinaMLS member benefit

18 SHOWING TIME SERVICE Schedule a single showing Schedule multiple showings at once

19 INTERNET DATA EXCHANGE (IDX) CarolinaMLS provides a frameable IDX search tool in Matrix, but only active Member Participants and Subscribers of CarolinaMLS can use it, and there are a few basic rules to follow. IDX Vendors (about 100 of them) CarolinaMLS also offers an IDX data feed via RETS so that Member Participants and Subscribers can create and maintain their own IDX websites.

20 SYNDICATION CHANNELS (MATRIX) OPT-OUT CarolinaHome.com Internet Data Exchange (IDX) OPT-IN Buyer Acquire Charlotte Observer Prospects Plus Realtor.com Zillow Group (Trulia) Homes.com

21 SYNDICATION CHANNELS (LISTHUB) OPT-IN Broker-in-charge must proactively create a ListHub account in order to participate

22 SYNDICATION (LISTHUB)

23 GOVERNING DOCUMENTS Compliance CarolinaMLS Bylaws CarolinaMLS Rules and Regulations Matrix Field Definitions Resources Click the gray? beside the field in Add/Edit. Listing Data Checker

24 Bedroom Definition Allowed 80 SqFt of Total Heated Living Area Accommodate typical bedroom furniture Permanent or fixed clothes storage Emergency egress (window or exterior door) Not accessible only through another bedroom Variations must be described in the "Public Remarks" This definition may not agree with some loan products. Not Allowed Proposed structural changes to increase the number of bedrooms. Unfinished rooms cannot be counted. The number of rooms counted or described as bedrooms in a property listing shall not exceed the restrictions imposed by an onsite sewage system improvement permit.

25 ELIGIBILITY TO LIST An active member affiliated with a firm A signed listing agreement with the seller(s) Effective Date (or Marketing Date) Termination/Expiration Date Seller must offer compensation to the buyer s side

26 COOPERATION AND COMPENSATION Enter all Exclusive Right to Sell listings Compensation expressed as a percentage of the gross-selling price or definite dollar amount Offers are blanket, unilateral and unconditional

27 COOPERATION AND COMPENSATION Exclusive Agency listings Properties for lease Commercial listings No Net or Open listings If the Seller refuses to permit the listing to be disseminated by the Service

28 POCKET/WITHHELD LISTINGS Withheld listings - must submit a certification signed by the Seller within two business days from the Effective Date (or if applicable the Marketing Date if a specific Marketing Date is provided in the listing agreement).

29 Not pocket/withheld listings Must have a signed listing agreement Marketing Date Auto updates to active on Marketing Date (max 21) No DOM! Provided for IDX and VOW displays, but no syndication Must use Coming Soon-No Show status form

30 COMPLETE AND ACCURATE INFORMATION Listing data must be complete and accurate in every detail that is reasonably ascertainable Never rely on data from a previous listing Zero or N/A is not acceptable in any required field If information is not readily available, call the tax office

31 COMPLETE AND ACCURATE INFORMATION Fields monitored by CarolinaMLS staff Subdivisions Complexes Incorrect category Deed Reference Tax location Tax Value Parcel ID Legal Description Zoning Room Levels Approximate Acreage Total HLA

32 COMPLETE AND ACCURATE INFORMATION North Carolina Real Estate Commission doesn t require the reporting of square footage, CarolinaMLS does Must be measured according to NCREC Residential Square Footage Guidelines South Carolina does not have similar standards or guidelines to North Carolina

33 LIMITED SERVICE Limited service = the listing broker will not provide one or more of the following services. Arrange appointments Accept and present to the seller(s) offers to purchase Advise the seller(s) Assist the seller(s) in presenting counteroffers Participate on the seller(s) behalf in negotiations Full Service=No

34 LIMITED SERVICE Buyer agents must report accepted offers and prices that are fully executed to the Listing Brokerage in writing within 48 hours (excluding holidays and weekends) after the Effective Date. Listing Brokerage shall report accepted offers and prices that are fully executed to the MLS within 48 hours (excluding holidays and weekends) after receiving notice from the Cooperating Brokerage.

35 KEEP ORIGINALS ON FILE Listing agreements Offer to Purchase and Contract and addenda TRID/HUD statements Extensions, withdrawals and terminations

36 POTENTIAL FAIR HOUSING VIOLATIONS In describing properties in the MLS you should avoid: Indicating a preference of one group over another Descriptions that relate to race, color, religion, age, familial status, national origin, sexual orientation or gender identity References to racial, ethnic or religious landmarks nearby

37 POTENTIAL FAIR HOUSING VIOLATIONS CarolinaMLS checks for potential fair housing violations, but does not issue fines Examples of a few keywords searched for in the MLS include: adult, alcoholic, Asian, black, bachelor, Caucasian, Christian, white, Catholic, deaf, employed, newlywed, children, empty nester, Hispanic, etc.

38 INAPPROPRIATE BRANDING Any information that might lead a consumer directly back to the listing agent, listing brokerage or seller Branding not allowed in public remarks, directions, photos, photo captions and unbranded virtual tours Branding allowed in agent, company and syndication remarks and branded virtual tours

39 DIGITAL IMAGES Photo required immediately upon saving a listing as Active Exceptions: land, sellers opt out Take your own photos or contract a photographer Do not copy other agent s photos Respect copyrights New construction: if using a photograph (excluding artist renderings) that is similar to but not a photograph of the actual listing, must include a disclaimer example photo" across the photograph.

40 LISTING STATUSES Status Definition Business Days to Report DOM Accrue? IDX/Syndication Display? Coming Soon No Show Up to 21 days prior to Marketing Date Optional No Yes/No Active Currently on the market 2 Yes Yes Under Contract Show Under Contract No Show Under contract, seller wants to continue to market Under contract, seller does not want to continue to market 2 No Yes 2 No Yes/No Temporarily Off Market Listing agreement still in place, no showings 2 Yes No Withdrawn Listing agreement no longer in place 2 No No Expired Listing contract expired Auto No No Closed Listing sold 5 No Yes

41 LISTING STATUSES Report sales information accurately By allowing a listing to be entered into the MLS, the seller is obligated to allow closed information to be entered Maintain listing accuracy over time

42 SECURITY No lockbox/security system codes in the MLS ($100) Agency agreement required to install a lockbox ($500) Keep your PIN private ($500) Never attach PIN to Supra key ($500) Never attach code to combo lockbox ($500) Never loan your key ($1,000)

43 SECURITY Always make an appointment ($500)

44 SECURITY Protect your login name and password Immediate $1,000 fine Co-listing with non-subscriber is a violation Assistants Teams Security software

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