Semantic Technologies for E-Government

Transcription

1 Semantic Technologies for E-Government

2 Tomas Vitvar Vassilios Peristeras l l Konstantinos Tarabanis Editors Semantic Technologies for E-Government

3 Editors Tomas Vitvar Universität Innsbruck Institute of Computer Science ICT - Technologiepark Technikerstr. 21a 6020 Innsbruck Austria tomas@vitvar.com Konstantinos Tarabanis University of Macedonia Information Systems Lab. Egnatia Street Thessaloniki Greece kat@uom.gr Vassilios Peristeras National University of Ireland, Galway Digital Enterprise Research Institute (DERI) IDA Business Park, Lower Dangan University Road, Galway Ireland vassilios.peristeras@deri.org ACM Computing Classification (1998): J.1, H.3.5, H.4, I.2 ISBN: e-isbn: DOI / Springer Heidelberg Dordrecht London New York Library of Congress Control Number: # Springer-Verlag Berlin Heidelberg 2010 This work is subject to copyright. All rights are reserved, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilm or in any other way, and storage in data banks. Duplication of this publication or parts thereof is permitted only under the provisions of the German Copyright Law of September 9, 1965, in its current version, and permission for use must always be obtained from Springer. Violations are liable to prosecution under the German Copyright Law. The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use. Cover design: KuenkelLopka GmbH, Heidelberg Printed on acid-free paper Springer is part of Springer Science+Business Media (

4 This book is dedicated to our children Klára, Tomáš, Vassiliki-Emmanouela, Constantine & Athanasios

5 Foreword The European Union is unique in its diversity. This encompasses different technical architectures, different sorts of organizations, different languages, different ways of seeing things, different ways of finding solutions, etc. This diversity can sometimes be difficult to work with when in government or administration, but it is also an incredible source of wealth. It allows us to see things that we normally would not see and to do things that we normally would not do. We must therefore learn to exploit our diversity to our mutual benefit. Semantic technology is an important contribution to that achievement. In my own area, ICT for governments and public services, semantic technology holds the promise of a better governance system that works across national borders and institutional boundaries, to the benefit of all European citizens. Under the 6th IST Research Framework Programme, the Commission DG Information Society and Media has supported research into the development of semantic technologies for public administrations and the supported projects are documented in this book. This book is a significant testimony of progress in the area of semantic technologies for public administrations and also shows the European Commission s continued support to research that combines societal aspects and scientific excellence for the benefit of all European Citizens. Mechthild Rohen Head of Unit for ICT for Governments and Public Service vii

6 Acknowlegements There were many contributors to the editing, writing, and reviewing of this book. First, we thank all the authors for their contributions as well as their attitude in providing the editors with timely updates and responses to editing requests. Special thanks go to all people who helped with the review process that significantly contributed to the quality of the book: Michele Missikof, Tania Di Mascio, Marco Luca Sbodio, Ralf Klischewski, Ljiljana Stojanovic, Maciej Zaremba, Tomas Sabol, Karol Furdik, Luis Álvarez Sabucedo, and Efthimios Tambouris. We thank to Jana Viskova for her contributions to chapter 1. We also thank Ralf Gerstner from Springer Germany for his great attitude and support for this book project during the editing and production process. Last but not least, we gratefully acknowledge the support, encouragement, and patience of our wives. ix

7 Contents Semantic Technologies for E-Government: An Overview... 1 Toma sˇ Vitvar, Vassilios Peristeras, and Konstantinos Tarabanis Part I Architectures and Process Integration Pan-European E-Government Services Architecture Toma sˇ Vitvar, Adrian Mocan, Sanaullah Nazir, and Xia Wang Employing Semantic Technologies for the Orchestration of Government Services Toma sˇ Sabol, Karol Furdı k, and Maria n Mach The Modelling of Knowledge-Intensive Processes Using Semantics Daniela Feldkamp, Knut Hinkelmann, and Barbara Tho nssen E-Government Goes Semantic Web: How Administrations Can Transform Their Information Processes Ralf Klischewski and Stefan Ukena Part II Ontologies and Interoperability A Semantic Cooperation and Interoperability Platform for the European Chambers of Commerce Michele Missikoff and Francesco Taglino SEEMP: A Networked Marketplace for Employment Services Irene Celino, Dario Cerizza, Mirko Cesarini, Emanuele Della Valle, Flavio DePaoli, Jacky Estublier, MariaGrazia Fugini, Asuncion Go mez Pe rez, Mick Kerrigan, Pascal Guarrera, Mario Mezzanzanica, Jaime Ramı` rez, Boris Villazon, and Gang Zhao xi

8 xii Contents Semantic Repositories for egovernment Initiatives: Integrating Knowledge and Services Matteo Palmonari and Gianluigi Viscusi Toward an E-Government Semantic Platform Marco Luca Sbodio, Claude Moulin, Norbert Benamou, and Jean-Paul Barthe` s Part III Portals and User Interaction Semantic-Based Knowledge Management in E-Government: Modeling Attention for Proactive Information Delivery Konstantinos Samiotis and Nenad Stojanovic Personalization in E-Government: An Approach that Combines Semantics and Web Kay-Uwe Schmidt, Ljiljana Stojanovic, Nenad Stojanovic, and Susan Thomas A Semantically Enabled Portal for Facilitating the Public Service Provision Nikolaos Loutas, Lemonia Giantsiou, Vassilios Peristeras, and Konstantinos Tarabanis Index

9 Contributors Jean-Paul Barthe` s CNRS Heudiasyc, UMR 6599, Universite de Technologie de Compiègne, Centre de Recherches de Royallieu, BP 20529, COMPIEGNE cedex, France Norbert Benamou Business Flow Consulting, 196 rue Houdan, F Sceaux, France Irene Celino Italy CEFRIEL Politecnico of Milano, Via Fucini 2, Milano, Dario Cerizza CEFRIEL Politecnico of Milano, Via Fucini 2, Milano, Italy Mirko Cesarini Universita` di Milano-Bicocca, Via dell Innovazione, Milano, Italy Flavio De Paoli Universita` di Milano-Bicocca, Via dell Innovazione, Milano, Italy Emanuele Della Valle CEFRIEL Politecnico of Milano, Via Fucini 2, Milano, Italy Jacky Estublier Equipe Adele, LSR, Universite Joseph Fourier, F Grenoble Cedex 9, France Daniela Feldkamp School of Business, University of Applied Sciences Northwestern Switzerland FHNW, Riggenbachstrasse 16, 4600 Olten, Switzerland MariaGrazia Fugini CEFRIEL Politecnico of Milano, Via Fucini 2, Milano, Italy xiii

10 xiv Contributors Karol Furdı k Intersoft, a.s., Floria nska 19, Kosˇice, Slovakia Lemonia Giantsiou 54006, Greece University of Macedonia, 156 Egnatia str., Thessaloniki Asuncion Go mez Pe rez Universidad Politecnica de Madrid, Boadilla del Monte, Madrid, Spain Pascal Guarrera Le Forem, Boulevard Tirou 104, 6000 Charleroi, Belgium Knut Hinkelmann School of Business, University of Applied Sciences Northwestern Switzerland FHNW, Riggenbachstrasse. 16, 4600 Olten, Switzerland Mick Kerrigan STI Innsbruck, University of Innsbruck, Technikerstraße 21a, 6020 Innsbruck, Austria Ralf Klischewski Faculty of Management Technology, German University in Cairo (GUC), Al Tagamoa Al Khames, New Cairo City 11835, Egypt Nikolaos Loutas Center for Research and Technology Hellas, 1st km Charilaou-Thermis Rd, Thessaloniki 57001, Greece Maria n Mach Faculty of Electrical Engineering and Informatics, Technical University of Kosˇice, Letna 9, Kosˇice, Slovak Republic Mario Mezzanzanica Milano, Italy Universita` di Milano-Bicocca, Via dell Innovazione, Michele Missikoff Institute of Systems Analysis and Informatics Antonio Ruberti, National Research Council, Viale Manzoni 30, Rome, Italy Adrian Mocan Germany SAP Research, Chemnitzer Straße 48, Dresden, Claude Moulin CNRS Heudiasyc, UMR 6599, Université de Technologie de Compie` gne, Centre de Recherches de Royallieu, BP 20529, COM- PIEGNE cedex, France Sanaullah Nazir Digital Enterprise Research Institute, National University of Ireland, Lower Dangan, Galway, Ireland Matteo Palmonari Department of Informatics, Systems and Communication (DISCo), University of Milan, Bicocca viale Sarca 336, U14 Building, Milan, Italy

11 Contributors xv Vassilios Peristeras Digital Enterprise Research Institute, National University of Ireland, Lower Dangan, Galway, Ireland Jaime Ramı` rez Universidad Politecnica de Madrid, Boadilla del Monte, Madrid, Spain Toma sˇ Sabol Faculty of Economics, Technical University of Kosˇice, Letna 9, Kosˇice, Slovak Republic Konstantinos Samiotis Research & Innovation, PLANET S.A., 64, L. Riencourt Str., Apollon Tower, Athens, Greece Marco Luca Sbodio Hewlett-Packard, Italy Innovation Center, Corso Trapani 16, Torino, Italy Kay-Uwe Schmidt Germany SAP AG, Vincenz-Prießnitz-Straße 1, Karlsruhe, Ljiljana Stojanovic FZI Forschungszentrum Informatik, Haid-und-Neu- Straße 10-14, Karlsruhe, Germany Nenad Stojanovic FZI Forschungszentrum Informatik, Haid-und-Neu- Straße 10-14, Karlsruhe, Germany Francesco Taglino Institute of Systems Analysis and Informatics Antonio Ruberti, National Research Council, Viale Manzoni 30, Rome, Italy Konstantinos Tarabanis University of Macedonia, Thessaloniki, Greece Susan Marie Thomas SAP AG, Vincenz-Prießnitz-Straße 1, Karlsruhe, Germany Barbara Tho nssen School of Business, University of Applied Sciences Northwestern Switzerland FHNW, Riggenbachstrasse. 16, 4600 Olten, Switzerland Stefan Ukena Faculty of Management Technology, German University in Cairo (GUC), Al Tagamoa Al Khames, New Cairo City 11835, Egypt Boris Villazon Universidad Politecnica de Madrid, Boadilla del Monte, Madrid, Spain Gianluigi Viscusi Department of Informatics, Systems and Communication (DISCo), University of Milan, Bicoccaviale Sarca 336, U14 Building, Milan, Italy

12 xvi Contributors Toma sˇ Vitvar Austria University of Innsbruck, Technikestrasse 21a, 6020 Innsbruck, Xia Wang Digital Enterprise Research Institute, National University of Ireland, Lower Dangan, Galway, Ireland Gang Zhao Le Forem, Boulevard Tirou 104, 6000 Charleroi, Belgium