The Plaza at Walnut Creek

Transcription

1 The Plaza at Walnut Creek Electronic Tenant Portal Created on September 25, 2018

2 Amenities: Showers and Locker Facilities Showers and locker facilities are located in each lobby level restroom of the 1333 Building only. Lockers are strictly for use while working out or using the shower facilities; please do not keep items in the lockers during any other time. Locker rooms are cleaned daily by the evening janitorial staff. All lockers are cleaned each Friday. If any personal items are left in the lockers, the engineering staff has been instructed to remove locks and return these items to the security desk.

3 Amenities: Plaza Renovations

4 Emergency Procedures: Bomb Threat Coming Soon!

5 Emergency Procedures: Civil Disturbance Coming Soon!

6 Emergency Procedures: Elevator Malfunction Coming Soon!

7 Emergency Procedures: Emergency Contacts Coming Soon!

8 Emergency Procedures: Evacuation Coming Soon!

9 Emergency Procedures: Fire & Fire Prevention Coming Soon!

10 Emergency Procedures: Flooding Coming Soon!

11 Emergency Procedures: Hazardous Substances Coming Soon!

12 Emergency Procedures: Homeland Security Coming Soon!

13 Emergency Procedures: Medical Emergency Coming Soon!

14 Emergency Procedures: Pandemic Preparedness Coming Soon!

15 Emergency Procedures: Power Failure Coming Soon!

16 Emergency Procedures: Safety Wardens Coming Soon!

17 Emergency Procedures: Severe Weather Coming Soon!

18 Emergency Procedures: Toxic Hazards Coming Soon!

19 Introduction: Welcome The Property Management and Service staff would like to welcome you to The Plaza at Walnut Creek. The Plaza at Walnut Creek is represented by a highly motivated and dedicated group of individuals who wish to contribute to your complete satisfaction. If after reviewing the following information you have more detailed questions, each member stands ready to assist and clarify as needed. Until then it is our sincere hope that, through your review of the following, you will appreciate and value the unique service and quality enjoyed by all Plaza at Walnut Creek tenants. ALL INFORMATION CONTAINED IN THIS TENANT HANDBOOK IS SUBJECT TO CHANGE AT PROPERTY MANAGEMENT S DISCRETION WITHOUT NOTICE. ALL CHANGES AND NOTIFICATIONS WILL BE DIRECTED TO YOUR TENANT CONTACT FOR UPDATES TO YOUR TENANT HANDBOOK.

20 Introduction: About The Plaza At Walnut Creek Building About The Plaza at Walnut Creek 1331 and 1333 N. California Blvd. are Walnut Creek's premier office buildings. This two-building seven-story complex is located in the heart of the downtown business district close to restaurants, banks, Broadway Plaza Shopping Center and BART. Building Features Executive Conference Room Men's and Women's Showers Scott's Seafood Grill and Bar Scott's Banquet Rooms and Caterings Area Description Nestled below magnificent Mount Diablo, only minutes from San Francisco as well as the world-class wine region of Napa and Livermore Valley, the community of Walnut Creek lies in the heart of Contra Costa County. Easy access to shopping, extraordinary dining opportunities and a wide range of recreation choices help make Walnut Creek the envy of the region.

21 Introduction: About Clarion Partners INVESTMENTS BUILT ON EXCEPTIONAL JUDGEMENT We create real estate value for our institutional investor clients by relying on the fundamentals of proprietary research, innovative ideas and the judgment of over thirty years of experience. Our goals have been consistent over time: to deliver strong investment performance through the cycles to remain focused on our clients with innovative products built around investor objectives to execute a research-driven investment approach through our locally-based professionals In our partnership culture, clients come first. We provide investors with long-term real estate solutions, mindful of our obligations of responsibility, transparency and trust. Clarion Partners

22 Introduction: Operating Instructions Navigation You move through The Electronic Tenant Handbook just as you would a traditional Internet site. It s as simple as pointing and clicking. The main page features a Table of Contents that provides links to each Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter s Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the clearly labeled link on every page. Special Features This Electronic Tenant Handbook has special features, such as a Forms section and a Search engine. In order to take advantage of these useful features, you must have Adobe Acrobat Reader installed on your computer. This software is free and easy to use, and can be obtained by clicking here. Updates The Electronic Tenant Handbook is updated on a regular basis, so please be sure to periodically check for updates and new information. If you are having trouble accessing the Electronic Tenant Handbook or need assistance, please or call the Management Office. (Specific contact information provided in the Property Management Section)

23 Introduction: Mobile Property Go Mobile...With Mobile Property! Your Electronic Tenant Portal is now in the palm of your hand! By downloading / bookmarking the Plaza at Walnut Creek Mobile Property app to your Smartphone, you can add an icon to the 'home screen' of your mobile device and have all the information and features of your Electronic Tenant Portal wherever you go. Simply follow these 2 steps to add Mobile Property to your Smartphone's home screen: Step 1: Access the Mobile Site: Type, or copy and paste, the below URL into your Smartphone's Web browser: Step 2: Add the App to your Mobile Device's home screen: iphone / ipad: 1. When you have the mobile property app displayed in your web browser, click on the share icon (bottom/center - box with arrow icon) and choose "Add to Home Screen." 2. Choose a name for the new application, or leave as is, and click "Add." BlackBerry: 1. When you have the mobile property app displayed in your web browser, use the menu button and choose "Add to Home Screen." 2. Choose the name and location for your application, or leave the default settings, and press "Add." Android: 1. When you have mobile property app displayed in your web browser, use the menu button and choose "Add Bookmark." 2. Go to your desktop / home screen and hold down a finger on any blank area until prompt comes up. At this prompt - select shortcuts - Bookmarks - Mobile Site.

24 Operations: Property Management Newmark Knight Frank is responsible for the overall management of The Plaza at Walnut Creek. Newmark Knight Frank sets the highest standards in every aspect of our business, and we are committed to providing our tenants with the best level of service the industry has to offer. If you have requests or suggestions as to how we can better serve you, please let us know. The Property Management Office is located at 1333 N. California Blvd., Suite 445, Walnut Creek, CA Our office is open from 8:00 a.m. until 5:00 p.m., Monday through Friday. Our telephone number is , and our facsimile is The management staff for The Plaza at Walnut Creek consists of: Name Title Phone Number Fax Gina DiMatteo General Manager Liz Appling Property Manager Liz Appling Assistant Property Manager Dana Boardman Tenant Services Coordinator

25 Operations: Engineering & Maintenance For all engineering and maintenance requests, please enter a work request using Maintenance Requests. Should you need additional assistance, please call the Property Management Office at The Chief Engineer is responsible for the overall operation of all mechanical and electrical systems for the building. The Chief Engineer supervises the engineering staff and is responsible for monitoring all engineering related Tenant Service Requests.

26 Operations: Hours of Operation The Plaza at Walnut Creek is open Monday-Friday, 7:00 a.m. to 7:00 p.m. Other than these times, access to the buildings is available to tenants through the use of an access card either at the parking garage entrances or at the Pedestrian Entry on the north side of Building 1333 adjacent to the Bonanza Street driveway. The buildings will be closed and building services will not be provided on the following Federal holidays. Unless otherwise specified in your lease, no heating, ventilation or air conditioning will be in operation. New Year s Day Labor Day Memorial Day Thanksgiving Day Independence Day Christmas Day If you need access to the heating and cooling systems (HVAC) on any of the above dates, please enter after-hours HVAC requests via the Tenant Services Request System.

27 Operations: Leasing Building 1331 Current Space Availability 1st Floor Suite 110 1,700 RSF Suite 110 Floor Plan 1st Floor Suite 130 2,506 RSF Suite 130 Floor Plan Building rd Floor Suite 345 5,090 RSF Suite 345 Floor Plan 3rd Floor Suite 360 1,718 RSF Suite 360 Floor Plan 4th Floor Suite 445 2,130 RSF Suite 445 Floor Plan 5th Floor Suite 555 2,397 RSF Suite 555 Floor Plan For more information, including floor plans, contact Gina DiMatteo via at Please click here to view VTS for 1331 North California Blvd Please click here to view VTS for 1333 North California Blvd

28 Operations: Rent Payments Under the terms of each lease, rental payments are due on or before the first of each month. Rent bills will be issued; however, your rent is due without demand. Therefore, if a rent bill is not received, rent is still due. In addition, the monthly statements will include any additional building services that have been charged to your account. Rent payments should be sent to: Property California SCJLW One Corporation c/o Clarion Partners, LLC P.O. Box Los Angeles, CA

29 Policies and Procedures: Contractors Please click here for Building Rules & Regulations for Contractors

30 Security: Overview The building provides on-site security services 24 hours a day, seven days a week. The security officer console is located in the 1333 building lobby. The security officer on duty will offer assistance to building visitors, tenants, vendors and delivery personnel and will also make periodic rounds of the property. The security officer will wear a navy blazer, white shirt and maroon tie. All officers carry appropriate identification. Security can be contacted via phone at (925) For Tenant s protection, the security service may ask for identification from persons who are in the building after hours and on weekends. For security purposes, please do not prop doors open for any reason while in the building after-hours or on weekends. If you notice any suspicious activity in or around the building, please report this immediately to the Management Office. Our answering service can promptly reach our security service by phone in case of an emergency. For your own safety, do not leave purses, wallets, or any valuables in easily accessible areas anytime. Should you require security to escort you to your vehicle in the garage afterhours, please call security at (925) Please carry your suite keys and access card with you after-hours. Security personnel do not have authorization to allow tenants into suites, provide access to building floors, nor do they carry suite keys.

31 Services: Building Signage Tenants are provided with one building standard suite plaque displaying their company name and suite. All tenant company names and suite numbers are listed on the electronic directory. No signs of any other type are allowed to be displayed in the common corridors without prior written approval of the Management Office. No items of any type may be posted in windows without prior written approval of the Management Office. Additional signage, new signage or signage revisions are billable to the tenant. To receive a vendor resource or obtain a proposal please submit a service request via Tenant Services.

32 Services: Elevators Coming Soon!

33 Services: Forms For your convenience, we have included downloadable and printable PDF document forms that will expedite various Property Management service requests. Hard copies of all forms are available from the Property Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at Bomb Threat Report Form Floor Warden Acknowledgement Form Floor Warden Emergency Procedures Manual Parking Access Form Emergency Relocation Assistance Form Tenant Contact Emergency Information Vendor Access Form Vendor Insurance Requirements 2 Million Umbrella Vendor Insurance Requirements 4 Million Umbrella

34 Services: HVAC Coming Soon!

35 Services: Janitorial Services Cleaning service is provided five nights a week, Monday through Friday between the hours of 6:00 p.m. and 12:00 a.m. Daily cleaning includes vacuuming and emptying all of the trash throughout each suite. Tenants are provided with orange Trash/Basura stickers to place on items that are too large to fit in wastebasket such as cardboard boxes. Cardboard boxes must be collapsed by the tenant for pick up. Please contact the property management office or place a tenant request for additional stickers. Please DO NOT leave items that are not trash on top or near wastebaskets that might be misconstrued as garbage. If a small cleaning problem should arise during working hours, please enter a request via Tenant Services. Our Day Porter is working in the building and grounds throughout the day to help us keep the building looking its best at all times; he will be dispatched as soon as possible once your request has been received. Special cleaning requests such as carpet shampooing can be arranged through the Tenant Services system. An additional charge may exist for any services that are characterized as non-standard items, such as excess garbage, interior sidelight and window cleaning. Please submit a service request via Tenant Services or contact the property management office. If you have any questions or comments regarding the cleaning services, please notify the Building Management Office at (925)

36 Services: Mail Service MAILROOM Building 1333 mailroom is located on the lobby level in the corridor near the elevators. Building 1331 mailroom is located near the freight elevator in the dock corridor. Each tenant is given keys to the mailroom and keys to their own mailbox. A mailbox will be assigned when the lease is fully executed. Tenant s mailboxes are labeled with their suite number. The U.S. Postal Service usually delivers by 12:00 p.m. and pick up promptly at 1:30 p.m., Monday through Saturday. Building 1331 outgoing mail should be deposited in the outgoing mail slot located in the mailroom. Building 1333 tenants, outgoing mail should be placed in the silver outgoing postal mailbox located in the front of the mailroom next to the FedEx receptacle. Larger packages should be left next to the bin or placed inside of the mailroom in the large rolling postal cart. The mailroom must be locked securely at all times. All incoming mail should have the proper mailing address including the suite number. FEDERAL EXPRESS/UNITED PARCEL SERVICE DROP-BOX SERVICES Drop boxes for these services are located in the mailroom corridor of Building Federal Express pick up schedule is Monday through Friday at 4:30 p.m. except holidays. UPS pick up schedule is Monday through Friday at 5:00 p.m. except holidays. Tenants may contact FedEx or UPS to pick up large packages from their suite.

37 Services: Recycling The Plaza at Walnut Creek has a commingled Single Stream recycling program. Our recycling services are provided by Republic Services. The Plaza has dedicated recycling bins for cardboard and commingled recycling. Single stream recycling is the process of mixing paper and containers together in the same bin thus eliminating the need to sort all your recyclables. After completion of a brief questionnaire tenants are provided with small blue bins and/or larger recycling containers which would best fit the needs of the each individual suite. Our nightly janitorial staff empties both the trash and recycling in respective bins. In continued efforts for a greener tomorrow, The Plaza at Walnut Creek works together with its tenants to recycle, reuse and reduce. Building Management welcomes suggestions and comments.

38 Services: Tenant Service Requests When tenants move into The Plaza at Walnut Creek, they will need to designate 1-3 employees who will be authorized to enter service requests into the Tenant Services Request System. These employee(s) must be listed on the Tenant Contact Sheet, under Building Services Authorization. Once the property management team has set up the designated employees in the system, each employee will receive an to set their password. After the password has been set, please utilize the Tenant Services Request System for all standard building service requests within the provisions of the Lease. If the request is for non-standard items or services, other documentation may be required. Tenant Guides to learn how to navigate the Tenant Services Request System: 5-Minute Tutorial to Navigate the System. How to enter a Work Order. How to reserve the Conference Room. How to set up Mobile Phone Access. To access the Tenant Services Request System to submit requests: Under Quick Links (top of this website, in red), click on Service Requests. Please note usernames and passwords are CaSE SenSitive. Enter in your assigned username and password, then click Login. From the Tenant Homepage, click on the appropriate issue type under the Work Orders tab. Select the appropriate floor/suite and provide details, then click save. A confirmation message will appear, click OK. The newly created Work Order will then appear in the list on your Tenant Homepage. To review the work order, navigate to the Work Orders tab from your Tenant Homepage. Click the Request number to open the work order and view details. Learn more by downloading the Tenant Guides listed above. If you have problems or questions, please call the Tenant Services Coordinator at (925)

39 Sustainability: Corporate Responsibility Clarion Partners is dedicated to providing healthy, safe, productive, and resource-efficient places to live, work, shop, and stay. Clarion expects employees, affiliates, vendors, and suppliers to work to reduce environmental impacts in order to provide long-term value to tenants and investors. Our corporate responsibility policies and programs are an integral part of the day-to-day operations at The Plaza at Walnut Creek. Your participation will assist Clarion Partners in: 1. Creating a healthier working environment for all occupants of The Plaza at Walnut Creek 2. Making a positive impact on the community within and surrounding The Plaza at Walnut Creek For more information about Clarion Partners corporate responsibility programs, please visit the Corporate Responsibility section of the Clarion website.

40 Sustainability: Energy and Water Conservation As an occupant, you have the greatest potential to save energy and water and reduce your building s operating costs. Following a few simple conservation measures and educating your fellow employees about the importance of using energy and water wisely can go a long way. Here are some things you and your fellow employees can do right now to reduce resource use: Turn off equipment, computers, printers, TVs, power strips, and lights when leaving office Install occupancy sensors to automatically turn off lights when spaces are unoccupied Install smart power strips to eliminate vampire loads Install ENERGY STAR equipment Please see Clarion s Green Office Guide for additional strategies.

41 Sustainability: Recycling Programs Clarion Partners Solid Waste Management Policy aims to reduce the amount of waste and toxins hauled to and disposed of in landfills. It addresses material reuse, recycling, and composting as well as waste measurement and proper disposal of toxic waste. View it here. Clarion s recycling program has a goal of recycling over 75% of total waste generated at The Plaza at Walnut Creek, and occupant participation is key to this effort. Please contact the Property Management Office to obtain recycling containers for your space. Here are some easy-to-initiate strategies that can help reduce landfill disposal of waste: Donate office furniture and equipment Refill toner and printer cartridges rather than replacing entire cartridges every time ink/toner runs out Ensure that each desk, printer, and kitchen has both recycling and trash receptacles Cancel unwanted subscriptions and register for e-newsletters Replace paper towel use by utilizing or installing hand dryers Please see Clarion s Green Office Guide for additional strategies. Electronic Waste All Clarion Partners properties are encouraged to hold annual e-waste events, typically during Earth Day week in April. Please contact your Property Management Office for information about the next scheduled e-waste event or to request a special pickup.

42 Sustainability: Green Cleaning Clarion Partners has a comprehensive Green Cleaning program that aims to reduce the environmental impact of cleaning activities and preserve clean and healthy indoor air in every Clarion building. It addresses everything from cleaning supplies and equipment purchasing to chemical safety.

43 Sustainability: Indoor Air Quality Clarion Partners has a comprehensive Indoor Air Quality (IAQ) Inspection Program which aims to maintain clean and healthy indoor air in every Clarion building. It requires periodic IAQ audits, including inspection of equipment, measurement of air and drinking water contaminants, and assessment of occupant comfort. If you have an indoor air quality complaint, please contact your Office Manager (tenant representative). The Office Manager should submit an online work order and an on-site staff member will be dispatched to follow up on the matter. Property Management will ensure that appropriate action is taken to mitigate the issue. Resolution is reported to the Office Manager. No-Smoking Policy This policy aims to maintain clean and healthy indoor air in every Clarion building, preventing or minimizing exposure of building occupants, systems, and indoor surfaces to environmental tobacco smoke (ETS). It prohibits smoking within 25 feet of building entries, outdoor air intakes, and operable windows and addresses signage and designated smoking areas. View it here.

44 Sustainability: Alternative Transportation Transportation programs that encourage carpooling, use of public transit, bicycling, walking, and reduction of unnecessary travel can lower employee costs and reduce air pollution. Some strategies for alternative transportation and sustainable commuting include: Establish an alternative transportation commuting program Provide transit fare reimbursement for employee commutes Use teleconferences and videoconferences to reduce travel and enable telework Please see Clarion s Green Office Guide for additional strategies.

45 Sustainability: Sustainability Resources Green Office Guide: Clarion s Green Office Guide provides simple, low-cost strategies and resources that tenants can use to operate in a more efficient and sustainable manner, including recycling and reducing energy and water consumption. View it here. Green Tenant Improvement Guide: Clarion s Green Tenant Improvement Guide contains a variety of strategies tenants can use during the design and construction process to green their interior spaces and provide a healthy and productive work environment for their employees. View it here.