Service innovations from the HOMEConnect Hub. John Blewonski Chief Executive Officer

Transcription

1 Service innovations from the HOMEConnect Hub John Blewonski Chief Executive Officer

2 A fabulous journey

3 .coincides with a great opportunity!

4 HOMEConnect the broad model A new Strengthened Front End Going upstream to multiple identification points across a range of sectors From crisis response to intervening early to prevent a first or repeat episode Attention to a broad range of outcomes.

5 HOMEConnect the broad model Stratified Case Management Model Short, medium and longer term case management Person-centred Trans-disciplinary Close work with partners

6 HOMEConnect the broad model Community Capability Model Strengthening network of agencies that can detect homelessness risk Building opportunities to deliver for housing in the local market. Providing resources for self help. Innovative strategies to strengthen access to accommodation share house/ head leasing, rental readiness, rental sentinel. Prevention less costly than crisis.

7 HOMEConnect - a focus on outcomes The HOMEConnect Hub Accommodation Income Health Vocation Education Employment Life Skills Social connectivity Integrated Plan Innovative creative accommodation ii Partnerships and working relationships Targetted outcomes for different cohorts

8 HOMEConnect - brokerage Use of brokerage to assist rent numbers of households by cohort compare to all households Total number of clients Brokerage Arrears (# of clients) Brokerage Advance (# of clients) 0 Youth Adults Family All

9 HOMEConnect - brokerage Use of brokerage to assist rent % of households by cohort 40.0% 35.0% 30.0% 25.0% 20.0% Brokerage Arrears (% of clients) 15.0% Brokerage Advance (% of clients) 10.0% 5.0% 0.0% Youth Adults Family All

10 HOMEConnect - brokerage Percentage (%) of households by cohort assisted to stablise or move into housing 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% Stabilised current housing (% of clients) Assisted to move into housing (% of clients) 10.0% 0.0% Youth Adults Family All

11 HOMEConnect - brokerage Assistance to stabilise housing and brokerage (rent in arrears) compared 70.0% 60.0% 50.0% 40.0% 30.0% Stabilised current housing (% of clients) Brokerage Arrears (% of clients) 20.0% 10.0% 0.0% Youth Adults Family All

12 HOMEConnect - brokerage Assistance to move into housing and brokerage (rent in advance) compared 45.0% 40.0% 35.0% 30.0% 25.0% 20.0% Assisted to move into housing (% of clients) Brokerage Advance (% of clients) 15.0% 10.0% 5.0% 0.0% Youth Adults Family All

13 HOMEConnect in practice Maintaining Tenancy repayment agreements a cap on rental increases communication client taking responsibility Centrepay internet banking negotiating fortnightly payments using a rent card following up clients a household budget

14 HOMEConnect in practice Opening the right door find a more financially sustainable property property swaps backfilling properties tenants/ clients lined up for a property private rental access workers network assisting people to inspect housing addressing person-centred needs tiered or tailing-off rent subsidy the bond pre- market access to properties

15 HOMEConnect in practice Other support property maintenance discrimination client expectations community housing Rental Readiness program building trust flexible brokerage funding

16 HOMEConnect built on Partnerships

17 HOMEConnect built on Partnerships (Source: The Age, Friday November 4 th 2011)

18 HOMEConnect Stakeholders HomeConnect Real Estate Agent Client (tenant) Landlord

19 HOMEConnect Rental Market Affordable rentals in Melbourne Sept 2012 Qtr Household type Singles on Newstart Single Couple on Parent with 1 Newstart child with Couple on Newstart with All % All affordable No. 2 children 4 children Assumed property size 1 br 2 br 3 br 4+ br Weekly income (net of RA) $245 $502 $718 $928 Affordable weekly rent $135 $225 $290 $360 Inner Melbourne 0.2% 0.5% 2.1% 13.5% 0.8% 74 Inner Eastern Melbourne 1.2% 0.4% 1.7% 7.0% 1.9% 88 Southern Melbourne 0.3% 1.3% 0.8% 5.0% 1.4% 46 Western Melbourne 0.6% 8.5% 40.5% 66.6% 37.2% 2059 North Western Melbourne 1.2% 2.0% 13.6% 42.9% 10.0% 343 North Eastern Melbourne 1.3% 2.0% 8.1% 47.1% 10.9% 393 Outer Eastern Melbourne 4.9% 2.8% 5.9% 14.1% 6.1% 122 South Eastern Melbourne 1.4% 6.5% 25.1% 47.0% 24.3% 778 Mornington Peninsula 1.4% 12.7% 29.2% 28.2% 23.7% 519 Metropolitan Melbourne 0.6% 2.6% 17.6% 38.5% 11.9% 4422

20 HOMEConnect successful outcomes Success built on.. client at the centre outcomes addressing client goals flexibly client in the driver s seat trans-disciplinary model a key worker supportive relationship partners intervening earlier and upstream of crisis less restrained by problems and barriers, and a little more encouraged by opportunities giving our clients hope!