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Serviced Apartment Summit Europe Market Update and Airbnb analysis George Titlow gtitlow@str.com @GTitlowUK_STR 2016 STR, Inc. All Rights Reserved. Any reprint, use or republication of all or a part of this presentation without the prior written approval of STR, Inc. or STR Global, Ltd. trading as STR (collectively STR ) is strictly prohibited. Any such reproduction shall specifically credit STR as the source. This presentation is based on data collected by STR. No strategic advice or marketing recommendation is intended or implied.

Agenda Introduction to STR Serviced Apartment performance - Global Serviced Apartment performance UK UK Market Supply and Pipeline Airbnb Analysis Questions

Working with +57 000 Accommodation Providers In +110 countries Reporting on 1600+ Markets Including 3,500+ Accommodation Providers in UK

STR Coverage Our Sample Accommodation Providers: Properties and Rooms, May 2017 +35.6K +4,206K +1.2K +187K +10.0K +1,372K +841 +149K +844 +209K +8.6K +1,617K Properties Rooms 2017 STR. All Rights Reserved.

Key Performance Indicators (KPIs)

STR and Serviced Apartments - Committed to working with Industry - Liaising with stakeholders to improve current offering - Aim to provide Serviced Apartments Industry with reliable, robust data - Benefit Individual operators and entire industry - Ongoing relationship with ASAP - Currently working on new initiatives - Significant sample of properties in UK and other key global destinations - All serviced apartments welcome and encouraged to participate

Manager A % Change % Change Manager B Benchmarking 101 Which provider is performing better? 15% 7% -3% -10% Serviced Apartment A A's Market Serviced Apartment B B's Market

Global View 2017 STR. All Rights Reserved.

Global RevPAR % Change USD, Europe in EUR, Constant Currency, May 2017 YTD North America +3.3% Central America +4.4% Northern Africa +42.0% Europe +6.5% Middle East Asia -4.8% +2.4% South America -5.8% Southern Africa +4.5% Australia & Oceania +3.5% 2017 STR. All Rights Reserved.

Serviced Apartments Key global countries 2017 STR. All Rights Reserved.

Serviced Apartment Key Global countries Occupancy, ADR, RevPAR, May 2017 YTD, USD 90% 85% 80% 75% 70% 65% 60% 55% 50% 45% 40% ADR RevPAR Occupancy $200 $180 $160 $140 $120 $100 $80 $60 $40 $20 $0 2017 STR. All Rights Reserved.

Key Countries - Serviced Apartments vs Hotels RevPAR % Change, May 2017 YTD +2.1% Germany +2.4% US +3.1% US +6.5% UK +7.0% UK +5.2% Germany -3.5% UAE -5.0% China +3.8% China Serviced Apartments Hotels -2.0% UAE +1.5% Australia +2.5% Australia

Key Countries - Serviced Apartments Occ, ADR, RevPAR % Chg, May 2017, YTD, Local currency Occupancy ADR RevPAR 7% 6.5% 6% 5% 4% 3% 2% 1.5% 2.1% 2.4% 1% 0% -1% -2% -3% -4% -3.5% -5% -6% -5.0% 2017 STR. All Rights Reserved.

Serviced Apartments - UK Performance 2017 STR. All Rights Reserved.

UK Serviced Apartments - Main KPIs, May YTD 2017 A strong start to the Year 78% 137 107 Occupancy ADR RevPAR +1.9% +4.5% +6.5% 74% 87 64 +2.2% +4.7% +6.9% GBP

London Serviced Apartments Main KPIs, May YTD, 2017 A great start to the year Devaluation of GBP Impact of Terror remains to be seen 80% 181 145 Occupancy ADR RevPAR +4.7% +10.9% +16.1% 79% 140 110 +3.9% +6.4% +10.5% GBP

Regional UK Serviced Apartments Main KPI s, May YTD 2017 A relatively flat start to the year Encouraging, given supply increases 76% 89 68 Occupancy ADR RevPAR -1.0% +1.6% +0.6% 72% 68 49 +1.5% +3.0% +4.5% GBP

UK Key Cities RevPAR % Change, May YTD, GBP A mixed picture as supply growth takes hold -4 Aberdeen Scotland 8 16 Edinburgh 6.5 Total UK 16 NW England -2 13 Manchester Liverpool 4-6 -2 Birmingham 16 London SW England 6-1 SE England

Forecast

2017 forecasts looks good

Current supply & Pipeline

UK Serviced Apartment Sector growth Total number of Rooms, and YoY growth Serviced apartment supply growth outpacing hotel growth Serviced Apartment supply Serviced Apartment Growth Total Accommodation Growth 21000 20000 19000 19173 19761 20372 9% 8% 7% 6% 18000 17000 16000 15000 17740 2014 2015 2016 2017 5% 4% 3% 2% 1% 0%

UK Serviced Apartments by City Top cities - Serviced Apartment room count Situated in bases with strong corporate demand 3000 10,717 (247) 2000 1000 0

UK Serviced Apartments by City Serviced Apartment vs Total accommodation (rooms) Total Accommodation Serviced Apartments Total UK Newcastle York Bristol Reading Glasgow Leeds Aberdeen Birmingham Liverpool Manchester Edinburgh London 249 256 280 285 360 364 521 915 978 1,213 1,294 10,717 80% 82% 84% 86% 88% 90% 92% 94% 96% 98% 100%

UK Serviced Apartments by City Serviced Apartment Active Pipeline vs Existing Supply Big 4 continuing to grow supply with largest active pipeline Total UK Newcastle York Bristol Reading Glasgow Leeds Aberdeen Birmingham Liverpool Manchester Edinburgh London Existing Pipeline 74 270 64 230 260 1778 50% 55% 60% 65% 70% 75% 80% 85% 90% 95% 100%

UK Serviced Apartments - Projected supply growth Active Pipeline - Projects with Opening dates Serviced Apartment supply growth continues to outpace Hotels Serviced Apartment supply Serviced Apartment Growth Total Accommodation Growth 24000 23000 22000 21000 20000 19000 18000 17000 16000 15000 2014 2015 2016 2017 2017 ye 2018 2019 9% 8% 7% 6% 5% 4% 3% 2% 1% 0%

STR Analysis Airbnb and Hotel performance

STR Analysis Airbnb & Hotel Performance - Source data provided by Airbnb (not scraped data) - 13 major global markets analysed - Covering period December 13 July 16 - Effort made to compare apples with apples - Challenging due to nature of Airbnb

Head to head: Occupancy levels Hotel occupancy was significantly higher than Airbnb occupancy.

Head to head: Occupancy levels Key European destinations Hotel occupancy was significantly higher than Airbnb occupancy. 76.1% 80.9% 71.7% 50.5% 42.1% 32.7% Barcelona London Paris Airbnb Hotel 2017 STR. All Rights Reserved.

Head to head: ADR Rate achieved by Hotels also remains higher than AirBnB. 237.96 134.17 115.55 143.85 94.87 92.66 Barcelona ( ) London ( ) Paris ( ) Airbnb Hotel 2017 STR. All Rights Reserved.

Head to Head: Share of Supply, Demand, Revenue Supply share more significant, and growing Revenue and Demand shares below 4% and 3% respectively

STR Analysis Compression nights

Does Airbnb impact compression nights? Number of compression nights holds steady around long term average International (non US) Sample

Does Airbnb impact compression nights? Number of compression nights holds steady around long term average US sample

Does Airbnb impact compression nights? Rate premium achieved on compression nights No obvious impact

Some bedtime reading.

STR Research Collaborations to explore hot industry topics AirBnB and Impact on Hotel performance Can Google search results predict Hotel Occupancy levels?

Thank You! gtitlow@str.com @GTitlowUK_STR George Titlow 2016 STR, Inc. All Rights Reserved. Any reprint, use or republication of all or a part of this presentation without the prior written approval of STR, Inc. or STR Global, Ltd. trading as STR (collectively STR ) is strictly prohibited. Any such reproduction shall specifically credit STR as the source. This presentation is based on data collected by STR. No strategic advice or marketing recommendation is intended or implied.