MCB s Customer Ser vice Team is Ready to Assist
|
|
- Valentine Lyons
- 5 years ago
- Views:
Transcription
1 Reaching Out to Mortgagees for Stronger Partnerships Behind the Voice MCB s Customer Ser vice Team is Ready to Assist Issue 14. January 2014
2 Reaching Out to Mortgagees for Stronger Partnerships Issue 14. January 2014 is published by Michaelson, Connor & Boul to provide news, information, and tips on how Mortgagees and Servicers can avoid the issues that cause delays in processing property conveyance to HUD. Our communication goal is to help Mortgagees and Servicers understand the MCM processes and improve the way the various transactions are submitted for pre- and post-conveyance activities. In This Issue MCB s Customer Service Team 3 Meet the professionals ready to handle a potpourri of issues. Winterization Requirements 6 Photo: Dustin Harjo Protect properties from the polar vortex! A reminder of HUD s requirements for winterizing. Demand Appeals: Doomed to Denial? 7 Denied appeals cost Mortgagees money. Many denials can be avoided by reading the reasons for the demand, and appealing appropriately. When HUD is Named in Title in Error 8 Follow this procedure to correct title when HUD is named in error. Important Info for FSMs! 10 Clarification on reporting damaged properties. Visit mcbreo.com to subscribe to MCB s If you missed an issue, all past newsletters can be downloaded.
3 Behind the Voice: MCB s Customer Service Team is Ready to Assist Fielding a potpourri of questions from a widely diverse audience takes quick thinking and sometimes a sense of humor. Anyone who has worked in the customer service world can attest that each customer can bring unique and sometimes bizarre questions or requests. Since one never knows what to expect one needs to expect the unexpected and be prepared for it. Such is the case with MCB s Customer Service Team. A small, but mighty group of three customer service representatives who answer questions, field requests, and sometimes just listens. As HUD s Mortgagee Compliance Manager, MCB provides service to several stakeholders across the country. Obviously, we work closely with our client personnel at HUD s National Servicing Centers and regional HUD Home Ownership Centers (HOC). We also interact with fellow HUD contractors, such as the Field Service Managers and Asset Managers. And, of course, we work with Mortgagees, and various vendors doing work on the Mortgagees behalf, such as property preservation field service companies and attorneys. The nature of the MCM work also entails contact with the general public. Our primary contact is with homeowners who are involved in foreclosure and/or eviction proceedings and need help with HUD s Occupied Conveyance request process. We also deal with local municipalities and Homeowners Association (HOA) officials. Since there is such a variety in the types of customers and the kind of assistance they need, the customer service representatives must be prepared to answer questions and provide direction on a wide range of issues. Meet MCB s Customer Service Team Standing left is Marji Pittman, Operations Manager. Marji is responsible for managing the customer service and operations departments. Next to Marji (L-R) are MCB s Customer Service Representatives Amber Adams, Stephanie Sandberg, and Alisha Beavers. Amber, Stephanie and Alisha field phone calls and respond to s that are sent to the general box: mcm-info@mcbreo.com Photo: Dustin Harjo Published by MCB January 2014
4 The Top Topics That Makes the Phone Ring Since MCB handles mortgagee compliance for the entire country, it is understandable that many questions come our way simply because callers don t know who else to call. Here are the most popular reasons why people call us along with a few of the answers: 1. Distressed Borrowers. The highest number of incoming phone calls is from borrowers who are under financial and sometimes medical stress and have just received the Notice of Pending Acquisition from their lender. They are confused by the occupied conveyance process and sometimes need a little hand holding and extra explanation. 2. Property Condition Complaints. Neighbors, HOA or city code enforcement officials will contact us regarding a property that is in disrepair, or causing other problems for the neighborhood. Many times, these properties are still in the pre-conveyance stage, yet Mortgagees (or their vendors) erroneously post signs on the property that HUD is the owner and refer to MCB (see issue September 2013 Mortgagees: Communicate with Your Vendor ). In these instances, the callers are referred back to the Mortgagee. 3. Getting Access to P260. Mortgagee Letter introduces P260 as the internet portal to process mortgagee compliance transactions. In order for a Mortgagee to get first time set up and provide P260 access to others (within the organization or to vendors), a Super User (or primary contact) needs to be identified. The identified Super User should send an to mcm-info@mcbreo.com and include the following information: Company name and address Servicing lender ID number Name, phone, fax and address for the Super User 4. P260 Technical Questions. We often get questions from Mortgagees or their vendors that are navigational or technical in nature. These callers are referred to the Yardi Help Desk at or hudhelp@yardi.com. 5. Pre-Conveyance Questions. Mortgagees or their field service vendors will call with questions on how to submit initial requests and if certain types of work is allowable. 6. Individuals Interested in Purchasing a HUD Home. People driving through the neighborhood will see the posting on the property and call to see how they can buy the home. These callers are referred to HUD s Asset Manager for the property, or if one is not yet assigned, they are advised to monitor 7. HOA, Utilities, Violations. Agencies call because they are trying to collect an outstanding balance on a property account. If the property is still in pre-conveyance, the Mortgagee needs to resolve prior to conveying. If the property has already conveyed, we refer to the assigned HUD contractor (a demand to the Mortgagee may be forthcoming). Published by MCB January 2014
5 Mortgagee Compliance from the Reps Point of View As customer service representatives, we are the first point of contact for many of our customers. My hope is to convey a positive and professional attitude that represents the excellence we strive for as the MCM." I believe that good customer service is an integral part of mortgagee compliance management. We must know something about all aspects of what we do as the MCM or else know where to go to find the answer and quick! We handle such a variety of questions and issues that it really keeps us on our toes! My goal is to provide good answers or direction to callers so they can do their job well. If mortgagees have the right information, it helps us too. Photos: Dustin Harjo Amber Adams Stephanie Sandberg Alisha Beavers Some memorable characters While we get our fair share of angry, frustrated or kooky callers just like any customer service call center, there are some memorable characters who give us an occasional chuckle. Here are some examples: The Language of Occupied Conveyance. A borrower once called their informal conference to discuss their occupied conveyance request as an infernal confrontation. Another borrower referred to the term occupied conveyance as occupancy of convenience. The Cat Lady. This woman called every day for several months. The city condemned her home, so she was not able to live there. However, she thought she should be able to apply for occupied conveyance because her cats were still occupying the home. The National Security Guy. This gentleman sent us a letter with his occupied conveyance request stating it was a matter of national security and he was doing spiritual work for our nation. He could not leave the house because he was allergic to cigarette smoke, which is the number one weakness in America. Finders Keepers. This man took up squatting in a particular house. He said that he saw it, he liked it, and should not have to vacate, because the house was empty anyway and he could make it better by putting some work into it. Published by MCB January 2014
6 Winterization Requirements Many parts of the country have been in a deep freeze over the last several weeks, which means we are knee-deep in the winterization season. Mortgagees and their field property service vendors need to know HUD s winterization requirements, and what constitutes Mortgagee responsibility. Winterization season began October 1 and goes through March 31, unless climatic conditions require extended treatment periods. Mortgagee Letter Sections F and G outline the requirements for snow removal and winterization. If the property is not secured or winterized timely, any damages (such as water damage, plumbing damage and thawing expenses) associated with the freeze damage will be remediated at the Mortgagee s expense prior to conveyance. If freeze damage is discovered at first time vacancy and the property was secured timely, the Mortgagee should file an insurance claim in an attempt to recover funds for repair. If freeze damage is discovered at first time vacancy, we will consider bids to thaw the lines. The Mortgagee should winterize if the plumbing has minor damage. If the plumbing is damaged and causes water damage, yet the insurance company denies the claim for legitimate reasons, the Mortgagee should submit a surchargeable damage request to convey as is with freeze damage. At this point, the Mortgagee needs to ensure that all visible broken or damaged plumbing is capped to prevent further damage. Overallowable Requests Snow Removal. Requests to exceed the ML Exhibit B allowable cost for snow removal must include photos demonstrating the need, and detailed information such as, the length of the driveway, sidewalks, etc. that will support why the $50 allowable is not sufficient. ALSO, proof must be provided that the snowfall is recent to support the fact that the snow has not been continuously accumulating, which is the reason for the request to exceed the allowable. If the request is due to a local city ordinance or code violation, this should be clearly indicated on the OA and must include supporting documentation. Thaw Frozen Properties. Requests to thaw frozen properties and/or fixtures must be submitted with inspections from the date of default (each time, verification that the property is secured and the initial entry was completed timely). The request will not be approved if the property has not been secured timely and in accordance with HUD guidelines. A detailed breakdown of how the cost for thawing is being determined must be provided and include items such as: number and type of heaters to be used, number of labor hours, number of rooms, etc. All requests must include DATE-STAMPED photos of frozen pipes, toilets and sinks. Published by MCB January 2014
7 Doomed to Denial? When Your Demand Appeals Don t Stand a Chance Carelessly prepared appeals that don t address the demand can be costly. Last year, MCB issued more than 52,000 demand letters. Half of these demands were issued as the result of the Part BCD claim review. Missing documentation to support the claimed expenses is the #1 reason why so many demands were issued. Now, some might think that it s no problem if the documentation doesn t accompany the claim, because it can always be remedied by providing the documentation on the appeal side, right? To do so would be risky, at best. While these demands could have been avoided in the first place by having all the documentation uploaded with the claim, the corresponding appeals submitted by the Mortgagee are often doomed to denial because of the same lack of preparation, or attention to detail. Appeals that we have been receiving lately clearly indicate that the Mortgagee s processors are not reading the contents of the demand letter, which results in submitting a non-responsive appeal, such as in the example below: Real Case Example: The Demand Letter: The Appeal: The Part D: The demand was issued because there was no documentation to support that the two line items on the Part D were paid as claimed. Based on the statement in the appeal response, it appears the Mortgagee s processor only looked at the date of conveyance and the date of the line items charged in the demand letter, and came to the conclusion that they were being charged for an expense that occurred after the property conveyed. The appeal was denied because no documentation was provided, even with the appeal! Contrary to the reasoning in the appeal, the dates of service were prior to the date of conveyance. Published by MCB January 2014
8 All demands issued by MCB include clear and thorough reasoning for the charges, along with any supporting documentation (if applicable). The Mortgagees appeal should address each issue outlined in the demand letter, and provide all necessary documentation. 52,000 Demands: Why They Were Issued 2013 s breakdown of the reasons demands were sent to Mortgagees is featured in this graph. As you can see, approximately 26,000 demands are issued because there is no documentation provided with the Part BCD. When HUD is Named in Title in Error In order to correct title when HUD is placed in title in error, please follow these instructions: the corrected Quit Claim Deed in the form of a Word document to mcminfo@mcbreo.com. Include your UPS or Fed Ex shipping account number so the document can be returned to you. Provide a detailed reason for the request and advise whether the lender intends to convey the property to HUD in the future. Provide a copy of the recorded deed that placed HUD in title. We will review and determine the appropriate signing authority HUD or MCB. Published by MCB January 2014
9 Photos That Made Us Take a Second Look The MCB staff reviews thousands of photos every day. Sometimes we come across photos that are unique, and warrant sharing. Anyone can submit a photo to for consideration to be included in a future issue. as a jpg file with an explanation to: mcm-info@mcbreo.com. One contractor found a way to make use of Hello Kitty signage and a real kitty was caught squatting in this property and made an escape! Published by MCB January 2014
10 MCM Messages for Field Service Managers Reporting Damaged Properties Potential Need to Reconvey notification to will be discontinued on February 7, 2014! Field Service Managers please note the process for submitting reconveyance requests due to damaged properties: Upon discovery of a damaged property, the FSM should ensure the HPIR is uploaded to P260. Supporting documentation should be uploaded in P260 within the HOM 7 Disposition. Once the HOM 7 Disposition is approved, the case will be assigned to an MCB staff reviewer for review. MCB will review, request additional documentation from the Mortgagee and FSM if needed, and begin the review process. MCB will notify the FSM and their GTR of the decision via P260. If the reconveyance is approved, MCB will the FSM requesting the case be reanalyzed in P260 so it can be moved to HOM 3. The FSM must notify MCB once this has been done. We recommend checking P260 to find out the status of your request (see also How to Determine the Status of a Reconveyance, below). How to Determine the Status of a Reconveyance Check the history, notes and/or the Communications Log in P260 for dates and types of communications that occur between the MCM and Mortgagee. For example: o Date of the Preliminary Notice of Intent to Reconvey o Date of the Billing Letter o Date of the Notice of Intent to Administrative Offset o Appeals submitted by the Mortgagee; Appeal decisions rendered by the MCM Placing Properties in HOM 3 in P260. Although FSMs have the P260 capability to move properties in and out of HOM status, please do not perform this function for any Mortgagee related issue - leave this function to the MCM. It is the MCM s responsibility to initiate reconveyance when appropriate and the MCM will perform this step in P260. Upon doing so, we will notify the HOC GTR and the FSM. The FSM is responsible for preserving and protecting the property throughout the reconveyance process. Published by MCB January 2014
11 MCM Messages for Field Service Managers MCM Requests for Surcharge Inspections/Estimates: When the MCM requests a surcharge estimate/inspection from the FSM, it is generally to determine the actual dollar amount of damage that exists at the property. In some cases the FSMs are sending back a recommendation to demo, or a bid to demo if the property is too damaged to repair. In these scenarios, we are already aware of the property condition and need the estimates to determine the potential dollar amount to demand from the Mortgagee. Please provide an itemized cost estimate to repair that is calculated by cost estimating software; this document will serve as supporting documentation to demands that are issued to Mortgagees. The current HPIR form being used with the cost to cure section filled out is not detailed enough and is not sufficient to be used as documentation to support a demand. Continue to send HOA and Utility issues to: mcm-demands@mcbreo.com How to Send a Demand Request to the MCM: Upload supporting documentation to P260 as an attachment under the category Accounting and sub-category Reimburseables. Label the description as Supporting Documentation for Demand. Through P260, send an to mcm-demands@mcbreo.com. o If there are multiple charges for different expenses for the same case, send only one and list all the charges to be itemized not a separate for each charge. Format the Subject Line of the as case number, reason for demand and dollar amount. Example: : Water Charge, $15.75 In the body of your , state the amount that is due from the Mortgagee, and ensure the calculations are clear. Also state that supporting documents are in P260. Make sure your documents and calculations clearly support the dollar amount demanded. MCB will review your request and issue the necessary demands. The MCM Boxes are for Notification Only! Be sure to upload the attachments to P260 do not send with the . No need to send screen shots of P260 within your ; this adds to the file size. Field Service Managers can send suggestions for topics of interest and request additional personnel to be added to the distribution to: mcm-info@mcbreo.com Published by MCB January 2014
12 MCB Points of Contact Issues MCB Customer Service Reconsideration/Rescission Requests: Demands/Reconveyances Voluntary Reconveyances Re-Acquisition (return a property to HUD inventory) Notification of Violations HUD Web Page on MCM HUD FAQ s for P260 Internet Portal Contact List for FSM and AM Contractors Yardi Help Desk for P260 Resources mcm-info@mcbreo.com mcm-appeals@mcbreo.com mcm-volreconvey@mcbreo.com mcm-reconveyance@mcbreo.com mcm-violations@mcbreo.com hudhelp@yardi.com MCB Contacts Preconveyance, Surcharge and Emergency P&P Requests Susan Sipe (405) Susan.sipe@mcbreo.com Justin Park (405) Justin.park@mcbreo,com Ryan McDoulett (405) Ryan.mcdoulett@mcbreo.com Part A Claims Leana Lim (714) Leana.lim@mcbreo.com Part BCDE Claims Amie Rother (405) Amie.rother@mcbreo.com Sheree McClure (405) Sheree.mcclure@mcbreo.com Title Gwen VanEvery (405) Gwen.vanevery@mcbreo.com Reconveyance/Reacquisitions Cynthia Diaz (714) Cynthia.diaz@mcbreo.com Appeals for All Request Decisions, Demands and Reconveyances Dustin Harjo (405) Dustin.harjo@mcbreo.com Occupied Conveyance Greg Nelson (405) Greg.nelson@mcbreo.com Published by MCB January 2014
ISN CORPORATE HQ BETHESDA, MD
Who is ISN? Founded in 1980, ISN is a Woman-Owned Small Business with a singular focus on providing the very best technical solutions and talent in support of critical public sector programs, processes,
More informationGrass Cut Requirements - 03/23/2015
Grass Cut Requirements - 03/23/2015 Please follow the below guidelines effective for 2015 lawn cut season. This will ensure accuracy to the customer and prompt payment of your invoice. NFROnline.com Web
More informationBLM 1/1/2016. under the
BLM HUD DEFINITIONS 1/1/2016 Definitions This document serves as a quickk reference for contractors working under the BLM HUD 3.8 M&M Contract. HPIR AM FHA FSM GTR HECM HOA HOC HOM HUD M&M MCM MPR MPS
More informationSession 2: HUD, Part 1. Moderator: Alan Jaffa, CEO Safeguard Properties
1 Session 2: HUD, Part 1 Moderator: Alan Jaffa, CEO Safeguard Properties Panelists William Collins, HUD Matt Martin, HUD Sharon Lundstrom, HUD Marie Sigler, CitiMortgage Sherilee Massier, Wells Fargo Michelle
More informationQuestions and Answers: ML Updated Property & Preservation (P&P) Requirements and Cost Procedures
U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT WASHINGTON, DC 20410-8000 OFFICE OF HOUSING Questions and Answers: ML 2010-18 Updated Property & Preservation (P&P) Requirements and Cost Procedures FAQs
More informationNOVEMBER 2017 VOLUME II BUILDING STRONGER MORTGAGEE PARTNERSHIPS. 1 P age. - ISN s INDUSTRY NEWSLETTER -
- ISN s INDUSTRY NEWSLETTER - BUILDING STRONGER MORTGAGEE PARTNERSHIPS NOVEMBER 2017 VOLUME II About ISN ISN Corporation is focused on helping federal agencies run programs to ensure the highest level
More informationWhy Use a REALTOR The Critical Role of the REALTOR in the Real Estate Transaction The REALTOR Commitment REALTOR Code REALTOR Code of Ethics
Why Use a REALTOR The Critical Role of the REALTOR in the Real Estate Transaction Do you know what your REALTOR does, exactly? Surveys show that many homeowners and homebuyers are not aware of the true
More informationThe Real Estate Transaction in 180 Steps What Your REALTOR Does for You
REALTOR ASSOCIATION OF PIONEER VALLEY, INC. The Western New England Center for Real Estate Services 221 Industry Avenue Springfield, MA 01104 413-785-1328 phone 877-854-6978 toll-free 413-731-7125 fax
More informationWHAT YOUR REALTOR DOES FOR YOU IN 181 STEPS
WHAT YOUR REALTOR DOES FOR YOU IN 181 STEPS Surveys show that many homeowners and homebuyers are not aware of the true value a REALTOR provides during the course of a real estate transaction. The list
More informationUser Manual. Section 2: Implementation and Industry Translations. Created: October Copyright PropertyBoss Solutions, LLC. All Rights Reserved.
User Manual Section 2: Implementation and Industry Translations Created: October 2010 Copyright PropertyBoss Solutions, LLC. All Rights Reserved. PropertyBoss Manual Section 2 - Implementation and Industry
More informationHUD 9548 HUD Sales Contract Package
1 HUD 9548 HUD Sales Contract Package The Selling Agent is required to have a signed and completed Sales Contract Package, including the Earnest Money deposit, in hand before submitting an electronic bid
More informationPre-Listing Activities. Listing Appointment Presentation
The True Value of a Realtor: 184 Tasks Surveys show that many homeowners and homebuyers are not aware of the true value of a Realtor. Realtors perform the following 184 tasks, and while the list may differ
More informationVIP SELLER PROGRAM. 146 Step System to get your home sold fast and for top dollar. Lisa Elly-Nicholson, Realtor. Keller Williams Realty Chesterfield
146 Step System to get your home sold fast and for top dollar Lisa Elly-Nicholson, Realtor Keller Williams Realty Chesterfield Cell: 636-227-9093 Office: 636-534-8100 Email: Lisa.Nicholson@kw.com Elly-NicholsonTeam.com
More informationBUYER SELECT CLOSING AGENT TRAINING
BUYER SELECT CLOSING AGENT TRAINING Welcome to Sage Acquisitions! Asset Management Company contracted by HUD to manage the HUD Sales Process in 26 States and U.S. Territories. Areas defined as 7A, 8A,
More informationHow To Organize a Tenants' Association
How To Organize a Tenants' Association Before You Begin Once again: * you have no heat and hot water. * the building's front door lock is broken, and a neighbor was mugged in the lobby. * you asked the
More information168 Things Your Realtor Does For You...
168 Things Your Realtor Does For You... Pre-Listing Activities Even before your Irongate Realtor lists your property, they ve been working for you in researching, verifying and preparing your property
More informationNSP DEVELOPER ARRESALE PROGRAM PROCEDURES
NSP DEVELOPER ARRESALE PROGRAM PROCEDURES HERA 2301(c)(3)(B) purchase and rehabilitate homes and residential properties that have been abandoned or foreclosed upon, in order to sell, rent, or redevelop
More informationP a g e 1. Report on Landlord Focus Groups Conducted for Maine State Housing Authority October 22 (Augusta), 23 (Bangor), and 24 (Auburn)
P a g e 1 Report on Landlord Focus Groups Conducted for Maine State Housing Authority October 22 (Augusta), 23 (Bangor), and 24 (Auburn) Frank O Hara, Planning Decisions Introduction In the past year,
More informationGUIDE. The Shields Team of Keller Williams Realty (423)
GUIDE The Shields Team of Keller Williams Realty (423) 896-1232 www.tricityrealestateforsale.com theshieldsteam@gmail.com Shields Team At The Shields Team, we also love real estate--the land, the homes,
More informationQuestions and Answers: ML Updated Property & Preservation (P&P) Requirements and Cost Procedures
U.S. DEPARTMENT OF HOUSING AND URBAN DEVELOPMENT WASHINGTON, DC 20410-8000 OFFICE OF HOUSING Questions and Answers: ML 2010-18 Updated Property & Preservation (P&P) Requirements and Cost Procedures FAQs
More informationAll County Polk Property Management PROPERTY OWNER S HANDBOOK. Over 25 years experience
All County Polk Property Management PROPERTY OWNER S HANDBOOK Over 25 years experience Welcome to All County Property Management Making A Difference For All Your Real Estate Investment Needs About Us...
More informationPage 1 of Steelers Blvd. ǀ Fishers, IN Pre- Listing Activities. Listing Appointment Presentation
Pre- Listing Activities 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. Send a written or e-mail confirmation of appointment and call to confirm. Make appointment with seller for
More informationSell Your House in DAYS Instead of Months
Sell Your House in DAYS Instead of Months No Agents No Fees No Commissions No Hassle Learn the secret of selling your house in days instead of months If you re trying to sell your house, you may not have
More informationThe Buyer Consultation: Demonstrating & Articulating Value. Interactive Workshop. Student Workbook
The Buyer Consultation: Demonstrating & Articulating Value Interactive Workshop Student Workbook The Buyer Consultation: Demonstrating and Articulating your Value What is a Buyer Consultation? What is
More informationFinding Deals in Defailted Properties Pre-Foreclosure, Courthouse Auctions and Bank-Owned REOs
Finding Deals in Defailted Properties Pre-Foreclosure, Courthouse Auctions and Bank-Owned REOs Finding Deals on properties with defaulting mortgages offers opportunities at three very different entry points.
More informationPROFESSIONAL EXPECTATIONS PLEDGE
PROFESSIONAL EXPECTATIONS PLEDGE An optional supplement to the REALTOR Code of Ethics A. CUSTOMER CARE & COMMUNICATION Customer Care refers to the actions, attentions, and precautions through which a Subscribing
More informationLandlord Agency Agreement
Terms & Conditions This Agreement is made between Executive Lets and the Landlord/Owner of the Property or the Landlords/Owners Legally appointed representative. Executive Lets agrees to act as agent for
More informationKnow Your Rights: A Guide for Tenants Renting in the State of Virginia Introduction Lease Agreements
101 W. Broad St., Suite #101 Richmond, Virginia 23220 804-648-1012 or 800-868-1012 Fax: 804-649-8794 www.cvlas.org 229 North Sycamore Street Petersburg, Virginia 23803 804-862-1100 or 800-868-1012 Fax:
More informationHome Buyer s Guide. Everything you need to know before buying a home
Home Buyer s Guide Everything you need to know before buying a home A real estate transaction is one of the biggest financial transactions most people will do in a lifetime. Understanding the buying process
More informationwww.advantagearizona.com ADVANTAGE ARIZONA REAL ESTATE AND PROPERTY MANAGEMENT APPLICATION INSTRUCTIONS email: pm@advantagearizona.com Office: 623.572.7820 Fax: 623.572.8125 Address: 9735 W. Avenida del
More informationSeller. step sy stem. Harley Dufek, Broker/Owner. to get your home sold fast and for top dollar Edition
Seller Program TM, Broker/Owner step sy stem to get your home sold fast and for top dollar 2012 Edition Experience the Wow factor with Exclusive Home Realty s 151-Step System to get your home sold fast
More informationAlready have a voucher and have questions? The following information might be helpful. If you still have questions, call (619)
FAQ for Participants Already have a voucher and have questions? The following information might be helpful. If you still have questions, call (619) 336-4254. 1. Now that I have a voucher, how do I use
More informationOwner Success Packet
Owner Success Packet Property Management You Can Trust Real Property Management Alamo offers San Antonio Metro rental property owners industry-leading management services priced to fit any budget. www.rpmalamo.com
More informationMASTER LISTING AGREEMENT
MASTER LISTING AGREEMENT This Master Listing Agreement ( Agreement ) made as of the day of, 20, by and between Entra Asset Management, LLC, a Texas limited liability company ( Entra ) whose principal place
More information54 System Design Collaborate: Agent Task Instructions
1 54 System Design Collaborate: Agent Task Instructions Version Date Description By 1.0 1/25/2013 Final Lizette Patterson Table of Contents Profile information... 2 Agent (Listing) Confirmation Task...
More informationTHE ACCIDENTAL LANDLORD: MANAGING OCCUPIED TAX-FORECLOSED PROPERTIES & CREATING HOMEOWNERSHIP OPPORTUNITIES
THE ACCIDENTAL LANDLORD: MANAGING OCCUPIED TAX-FORECLOSED PROPERTIES & CREATING HOMEOWNERSHIP OPPORTUNITIES Amy Turim, Deborah McCollum-Gathing, Larry Kilmer & Atty. Gregg Hagopian MILWAUKEE OVERVIEW M
More informationRenting to: ONONDAGA COUNTY TEMPORARY ASSISTANCE CLIENTS. Revised July 2017
DEPARTMENT OF SOCIAL SERVICES ECONOMIC SECURITY Onondaga County, New York Joanne M. Mahoney County Executive SARAH MERRICK Commissioner Renting to: ONONDAGA COUNTY TEMPORARY ASSISTANCE CLIENTS Revised
More informationC I T Y O F M c K I N N E Y PLANNING
C I T Y O F M c K I N N E Y PLANNING 221 N. TENNESSEE STR EE T, McKI NNEY, TEXA S 75069 CONTENTS Approval Process Flowchart Letter of Intent Requirements Zoning/Rezoning Submittal Checklist Notification
More informationThe New York Housing Process
The New York Housing Process WHAT KIND OF HOUSING ARE YOU LOOKING FOR? In a large and densely populated city like New York, finding a comfortable place to live is the first step to survival in the big
More informationTax Assessment Appeals and Practice in Collar Counties. By William J. Seitz IICLE REAL ESTATE TAXATION PROGRAM. University of Chicago, Gleacher Center
Tax Assessment Appeals and Practice in Collar Counties By William J. Seitz IICLE REAL ESTATE TAXATION PROGRAM University of Chicago, Gleacher Center Chicago (November 1, 2012) I. INTRODUCTION A. Focus
More informationHUD Announces the Return Of Management and Occupancy Reviews. Inside This Issue. HUD Announces the Return of Management
Inside This Issue HUD Announces the Return Of Management and Occupancy Reviews HUD Announces the Return of Management and Occupancy Reviews Spotlight on Compliance: EIV Reports 1 5 As you may be aware
More informationReal Estate Investment Authorization Kit
Real Estate Investment Authorization Kit Items to complete and return via fax or mail (retain copies for your records) Real Estate Pre-Investment Checklist Real Estate: Before You Invest Forms Real Estate
More informationWorking with the LendingQB-Appraisal Firewall Interface
Working with the LendingQB-Appraisal Firewall Interface Setup and User Training Guide Lenders that use the LendingQB LOS can stay in their familiar loan origination system and place real estate appraisal
More informationThe STEP SY STEM. to get your home sold fast and for top dollar
The 148 STEP SY STEM to get your home sold fast and for top dollar Experience the Wow factor with The Brad Korb 148-Step System to get your home sold fast and for top dollar Steps 1 15: Behind the scenes
More informationDMS Authority Online. User s Manual
Illinois Housing Development Authority DMS Authority Online User s Manual for Property Owners and Agents Revised 4/1/2018 DMS Authority Online User Guide Table of Contents Overview What is DMS How Owners
More informationHow to Get Your Landlord To Make Repairs... Rent Escrow
How to Get Your Landlord To Make Repairs... Rent Escrow TABLE OF CONTENTS Residential Landlords Duties..................................................... 2 What to do if Your Landlord Will Not Make Repairs...3
More informationCARTUS AFFINITY SERVICES HOMEFINDING REFERRAL GUIDE Report Key Points to Discuss with Customer
Move Event Initial Call to Customer - Contact (Immediately upon receiving referral) Initial Call to Customer-No Contact CARTUS AFFINITY SERVICES HOMEFINDING REFERRAL GUIDE Key Points to Discuss with Customer
More informationAppraisal Logistic Solutions, LLC (Appraisal Logistics) Appraiser Engagement Agreement
Appraisal Logistic Solutions, LLC (Appraisal Logistics) Appraiser Engagement Agreement APPRAISAL REQUEST ACCEPTANCE: By accepting the attached Appraisal Request, you agree to and accept all of the terms
More informationAppraisal Firewall Guide for Administrators
Appraisal Firewall Guide for Administrators Managing Your Branches and Market Areas in Appraisal Firewall The Appraisal Firewall Administrator user was designed to give lenders fast and easy access to
More informationOnline Bidding Terms & Conditions
National Residential Property Auctions Online Bidding Terms & Conditions Last modified: 28/11/2017 Find your perfect property at an amazing price IMPORTANT: These terms and conditions apply to all Online
More informationQuestions and Answers on: R E A L E S T A T E C L O S I N G S
Questions and Answers on: R E A L E S T A T E C L O S I N G S In the typical residential real estate sales transaction, a buyer offers to purchase property from a seller. After negotiating the price and
More information10 Things You Should Know Before Investing in Rental Property 24 OCTOBER 2016 on real estate investing (/tag/real-estate-investing/), rental property
10 Things You Should Know Before Investing in Rental Property 24 OCTOBER 2016 on real estate investing (/tag/real-estate-investing/), rental property (/tag/rental-property/) Many people dream of owning
More informationRenting to: ONONDAGA COUNTY TEMPORARY ASSISTANCE CLIENTS. Revised October 2017
DEPARTMENT OF SOCIAL SERVICES ECONOMIC SECURITY Onondaga County, New York Joanne M. Mahoney County Executive SARAH MERRICK Commissioner Renting to: ONONDAGA COUNTY TEMPORARY ASSISTANCE CLIENTS Revised
More informationSHORT TERM VACATION RENTAL APPLICATION AND INFORMATION OUTLINE
SHORT TERM VACATION RENTAL APPLICATION AND INFORMATION OUTLINE This outline provides you with information on how to apply for a Short Term Vacation Rental Permit. We hope that the information will be beneficial
More informationFREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS The following FAQs are offered as general information about our tax sale and tax sale redemptions and should not be construed as legal advice and/or legal opinion of the statutes
More information101 Ways Your Intern Can Triple Your Real Estate Investing Business This Year
101 Ways Your Intern Can Triple Your Real Estate Investing Business This Year For 99% of entrepreneurs and business owners, we have identified what we believe are the top 101 highest leverage, most profitable
More informationThis Appendix was written to be read in its entirety and has been broken down into the following sections:
APPENDIX B ENCUMBRANCE ACCOUNTING This Appendix was written to be read in its entirety and has been broken down into the following sections: 1. Why Encumber? 2. How Does Encumbrance Accounting Work? 3.
More informationReal Estate Investment Authorization Kit
Real Estate Investment Authorization Kit Items to complete and return via fax or mail (retain copies for your records) Real Estate Pre-Investment Checklist Real Estate: Before You Invest Forms Real Estate
More informationGuidelines for Bank Owned offers
Guidelines for Bank Owned offers To increase the odds your buyers offer will be accepted, it will help you to follow the protocol banks require. In an effort to simplify the process for you, I have outlined
More informationHow to handle the eviction process GUIDE. Protecting the things that matter most
How to handle the eviction process GUIDE Protecting the things that matter most How to handle the eviction process Evicting tenants is often a fraught process for landlords, but the costs can be especially
More informationAPPENDIX A: VALUATION OF REAL ESTATE OWNED PROPERTIES A-1 REAL ESTATE OWNED (REO)
APPENDIX A: VALUATION OF REAL ESTATE OWNED PROPERTIES 4150.2 A-1 REAL ESTATE OWNED (REO) FHA s Real Estate Owned (REO) properties are a result of paying a claim to a lending institution and the lender
More informationTable of Contents. Since 1919
Since 1919 Table of Contents Think Before You Act Page 2 What type of message are you sending when you increase your rents? Are You Thinking about Raising Your Rents? Page 4 Think carefully before you
More informationPROPERTY MANAGEMENT PROPOSAL
PROPERTY MANAGEMENT PROPOSAL Brian Patrick, Broker/Owner 1195 Red Hawk Drive Frisco, TX 75033 (972) 333-5270 (214) 291-2516 Brian Patrick, BROKER/OWNER Certified Residential Specialist 1195 Red Hawk Drive
More informationWhat Manitoba Landlords. Need to Know. Know your rights and responsibilities
What Manitoba Landlords Need to Know Know your rights and responsibilities Understanding your rights and responsibilities as a Manitoba landlord will help your business run more smoothly. This guide offers
More informationPVD Foreclosure Related Sales Guidelines
Introduction PVD Foreclosure Related Sales Guidelines The purpose of this paper is to provide guidance to county appraisers in dealing with the high volume of foreclosure related sales, also known as REO
More informationPROGRAM step system to get your home sold fast and for top dollar
VIP SELLER 151 step system to get your home sold fast and for top dollar PRG s Experience the Wow factor with 151-Step System to get your home sold fast and for top dollar Steps 1 15: Behind the scenes
More informationSingle Family Housing Policy Handbook: FHA Connection 203k Calculator and Other System Enhancements
Office of Single Family Program Development Single Family Housing Policy Handbook: FHA Connection 203k Calculator and Other System Enhancements April 28, 2016 Last Updated: 4/27/16 Presented by: Kevin
More informationThis informational paper is provided to you by
This informational paper is provided to you by Sepulveda Escrow Corporation 10550 Sepulveda Blvd. #105 Mission Hills, California 91345 (818) 838-1831 Facsimile (818) 838-1833 info@sepulvedaescrow.net YOUR
More informationAppraising After a Natural Disaster
Appraising After a Natural Disaster Natural disasters are an unfortunate fact of life. In the past month, for example, several western states have experienced ravaging wildfires. The La Tuna Fire in California
More informationWEST BLOOMFIELD TOWNSHIP INVITATION TO BID. CDBG MINOR HOME REPAIR CONTRACT PROGRAM YEAR 2014 DEADLINE: Wednesday, September 24 th, 2014 at 2:00 p.m.
WEST BLOOMFIELD TOWNSHIP INVITATION TO BID CDBG MINOR HOME REPAIR CONTRACT PROGRAM YEAR 2014 DEADLINE: Wednesday, September 24 th, 2014 at 2:00 p.m. Sealed bids for the following services for West Bloomfield
More informationOHIO DEPARTMENT OF TRANSPORTATION OFFICE OF REAL ESTATE. Adam Sheets, Manager, Administrative Section. Changes and Updates to the Real Estate Manual
OHIO DEPARTMENT OF TRANSPORTATION OFFICE OF REAL ESTATE DATE: June 23, 2011 TO: FROM: RE: Users of the Real Estate Manual Adam Sheets, Manager, Administrative Section Changes and Updates to the Real Estate
More informationAgent Quick Guide REGISTRATION & USE
Agent Quick Guide REGISTRATION & USE Register and set your preferences 1. Go to TrustFunds via the Matrix Home tab drop- down menu: Or via the External links box on the Matrix home screen: 2. TrustFunds
More informationMoving In and Moving Out:
Apartment Basics Book Moving In and Moving Out: Tenant Rights and Responsibilities Presented by Friends Housing, Inc. Page 2 Friends Housing, Inc. Table of Contents Introduction 3 Inspecting the Apartment
More informationRequest for Proposals HQS Inspection Services May 21,
MAILING ADDRESS: Arlington Housing Authority 4 Winslow Street Arlington, MA 02474 ATTENTION: John J. Griffin Executive Director REQUEST FOR PROPOSALS Inspectional Services for Housing Choice Voucher Program
More informationA guide for first time buyers
On the move: A guide for first time buyers www.legalombudsman.org.uk 1 Introduction Buying your first home can be a daunting experience. There are lots of things to sort out, such as surveys, checking
More informationJURISDICTIONAL RUNOFF MANAGEMENT PROGRAM ENFORCEMENT RESPONSE PLAN
CITY OF ESCONDIDO JURISDICTIONAL RUNOFF MANAGEMENT PROGRAM ENFORCEMENT RESPONSE PLAN June 2015 Utilities Department Environmental Programs Division 201 N. Broadway Escondido, CA 92025 760-839-4668 TABLE
More informationIntroduction of the Authority Online Housing Credit Management System (HCMS)
Ralph M. Perrey, Executive Director Tennessee Housing Development Agency 404 James Robertson Parkway, Suite 1200 Nashville, Tennessee 37243-0900 www.thda.org TO: FROM: SUBJECT: Recipients of Low-Income
More informationGetting Repairs Made
Community Alliance of Tenants Tenant Education Information is for general information purposes only, and is not a substitute for the advice of an attorney Getting Repairs Made Under Oregon law, landlords
More informationManagement & Occupancy Review Timeline/Checklist
Print the 9834 from the HUD/Forms web site http://www.hud.gov/offices/adm/hudclips/forms/files/9834.doc Begin full file audit use Appendix A of HUD Form 9834 as well as internal checklists Put together
More informationLandlord s Guide How you repay the deposit to your tenant at the end of the tenancy
Landlord s Guide How you repay the deposit to your tenant at the end of the tenancy CUSTODIAL SCHEME This quick guide sets out what landlords and tenants need to do at the end of the tenancy to repay a
More informationAPPRAISAL MANAGEMENT COMPANY
APPRAISAL MANAGEMENT COMPANY STANDARDS OF GOOD PRACTICE IN APPRAISAL MANAGEMENT JANUARY 6, 2010 POST OFFICE BOX 1196 WEXFORD, PA 15090 (P) 724-934-1420 (F) 724-934-0057 (W) WWW.TAVMA.ORG APPRAISAL MANAGEMENT
More informationEVICTIONS including Lockouts and Utility Shutoffs
EVICTIONS including Lockouts and Utility Shutoffs Every tenant has the legal right to remain in their rental housing unless and until the landlord follows the legal process for eviction. Generally speaking,
More informationCity of Hays Request for Proposals
City of Hays Request for Proposals Sewer Camera Date of Issue: Proposal Due Date July 9, 2008 Table of Contents 1. INTRODUCTION...3 2. RULES OF PREPARATION...3 3. INQUIRIES...3 4. SUBMISSION OF PROPOSALS...3
More information# 14 Rent Reductions For Decreased Services
FACT SHEET Andrew M. Cuomo, Governor # 14 Rent Reductions For Decreased Services A PUBLICATION OF NEW YORK STATE DIVISION OF HOUSING AND COMMUNITY RENEWAL OFFICE OF RENT ADMINISTRATION Tenant rights when
More informationAttentive Realty & Property Management LLC. Welcome to the Attentive Realty & Property Management Family
Attentive Realty & Property Management LLC 7473 W. Lake Mead Blvd #100 Office 213, Las Vegas, NV 89128 Phone 702 562-1291 Computer Fax 866-226-6958 email:arpmadmin@attentiverealty.com Welcome to the Attentive
More informationBefore you enter a Short Sale, Foreclosure or REO listing READ THIS!
Before you enter a Short Sale, Foreclosure or REO listing READ THIS! Why is it mandatory to report if the transaction is a short sale, in foreclosure, or an REO? Article 2 of the Code of Ethics requires
More informationP&P General Sessions August 24, 2010
P&P General Sessions August 24, 2010 Overview Robert welcomed the property preservation contractors to the second day of the conference, and reiterated that Safeguard is dedicated to the principals of
More information( Seller ) Seller(s) Name:
Seller(s) Name: ( Seller ) I/we, authorize MLS4owners.com ( MLS4OWNERS ) to advertise the real property ( Property ) described herein. For the purpose of this Agreement: (a) MLS means a multiple listing
More informationPorch Inspection Guarantee
Porch Inspection Guarantee Give your clients peace of mind when hiring you to inspect their next home purchase. Provided FREE to eligible inspectors. How does it work? We know inspectors intend to perform
More informationNEED ANSWERS! THERE ARE ALWAYS QUESTIONS THAT
Volume 14 Issue 7 July 2013 Landlord News 3600 South Yosemite Street Suite 828, Denver, Colorado 80237 thsnews@thslawfirm.com www.thslawfirm.com Denver Phone 303.766.8004 FAX Completed Eviction Forms To:
More informationBOUNDARIES & SQUATTER S RIGHTS
BOUNDARIES & SQUATTER S RIGHTS Odd Results? The general boundary rule can have results that seem odd - for example the Land Registry s Practice Guides make it clear that they may regard you as owning land
More informationMarch 20, TO: All MAAO Members FROM: MAAO President Stephen C. Behrenbrinker, CAE, RE: MAAO-DOR Foreclosure Advisory Document
March 20, 2008 TO: All MAAO Members FROM: MAAO President Stephen C. Behrenbrinker, CAE, RE: MAAO-DOR Foreclosure Advisory Document Greetings! On behalf of the Minnesota Association of Assessing Officers
More informationMarbury Homeowners Association
Marbury Homeowners Association To: From: All Homeowners, Marbury Homeowners Association Jonathan Sucher, PCAM, Community Manager Cardinal Management Group, Inc. Date: December 1, 2017 Subject: 2018 Annual
More informationThank you for choosing Barrons Property Managers, Inc. (known as BPM in this book)
Thank you for choosing Barrons Property Managers, Inc. (known as BPM in this book) to manage your investment property. We look forward to a long and prosperous union. BPM works hard to achieve the highest
More informationSALISH AND KOOTENAI HOUSING AUTHORITY Maintenance Policy
SALISH AND KOOTENAI HOUSING AUTHORITY Maintenance Policy Policy Statement The Board of Commissioners of the Salish and Kootenai Housing Authority (Housing Authority) recognizes that one of the most important
More informationGRIGGS FARM TENANT SELECTION POLICY
GRIGGS FARM TENANT SELECTION POLICY OVERALL SELECTION PLAN Griggs Farm has 70 low income rental units: 36 - one bedroom, 30 - two bedrooms, 2 - one bedrooms with handicapped access, and 2 - three bedroom
More informationLindaWright SERVING TAMPA FAMILIES SINCE Preparing for a Successful Home Sale
LindaWright SERVING TAMPA FAMILIES SINCE 2007 Preparing for a Successful Home Sale Welcome, I realize that you have a choice when hiring an agent to help you sell your Home and truly appreciate the opportunity
More informationHUD Office of Housing Counseling Frequently Asked Questions (FAQs) Housing Counseling: New Certification Requirements
SUMMARY... 3 What are some Key Provisions of the Final Rule?... 3 When do the provisions of the rule go into effect?... 4 PROVISIONS THAT BECAME EFFECTIVE ON JANUARY 13, 2017, THE EFFECTIVE DATE OF THE
More informationUS Bank Home Mortgage Web Appraisal Ordering U.S. Bank National Wholesale Sales Division Broker Users Manual
US Bank Home Mortgage Web Appraisal Ordering U.S. Bank National Wholesale Sales Division Broker Users Manual USBHM APPRAISAL SERVICES WEB BASED APPRAISAL-ORDERING SYSTEM The USBHM Appraisal Services web
More information