500 North Michigan Avenue

Transcription

1 500 North Michigan Avenue Electronic Tenant Portal Created on September 5, 2018

2 Amenities: Neighborhood North Michigan Avenue, also known as The Magnificent Mile, is an unparalleled, mixed-use district located in the heart of Chicago. It is one of the most vibrant and successful commercial, residential, cultural and tourist destinations in the world. North Michigan Avenue and the surrounding district benefit from a unique landscape made up of premier retailers, individual boutiques, distinctive restaurants, popular attractions, world-class and award-winning hotels, beautiful residences, landmark architecture, prestigious education and medical facilities. Nestled among the skyscrapers and within blocks of the City's beautiful lakefront, North Michigan Avenue is where residents, businesses, shoppers and visitors come together to work, live and experience Chicago. Magnificent Mile Shopping The Magnificent is a prestigious area in the heart of Downtown Chicago and is known for its world-class shopping. From upscale department stores to luxury retailers, The Magnificent Mile features many iconic Chicago shopping destinations. Family Friendly Activities Downtown Chicago has endless family friendly activities for you and your loved ones to explore. Renowned comedy club Second City is a short distance away, the Lincoln Park Zoo (admission is free) and the Contemporary Art Museum is steps away from our door. Other nearby things to do in Chicago, include Navy Pier, American Girl Place Chicago, The Lego Store Chicago and famous Garrett's Popcorn. Rush Street Rush Street is an iconic one-way street famous in Downtown Chicago for its high-end restaurants and nightlife. From Chicago style pizza to exclusive steakhouses, Rush Street offers some of the best dining options in the city. Oak Street Beach Grab your spot on the beach! With stunning city views, it makes for a unique and unforgettable beach atmosphere. Oak Street Beach offers an amazing experience with activities such as volleyball, water rentals and swimming access. Chicago City Tours Looking to learn more about the Windy City and its history? Chicago offers a wide variety of city and boat tours lending a glimpse into the history and architecture that makes up the Downtown Chicago. For more information, visit Top of Page

3 Amenities: Retail The following is a listing of retailers located on the first floor of 500 North Michigan Avenue: The Purple Pig 500 North Michigan Avenue Chicago, IL (312) Contact The Purple Pig for any hosting, catering or corporate accommodations. Bank of America 500 North Michigan Avenue Chicago, IL (312) Overland 500 North Michigan Avenue Chicago, IL (312) Overland Sheepskin Company offers an extensive collection of the finest shearling coats, designer leather jackets, luxurious fur and fabric coats, footwear, premier clothing and sheepskin and leather handbags. Overland s styles range from rugged Western to the most elegant of classic and contemporary fashions and are also well-known for luxurious home and auto accessories, including sheepskin and cowhide rugs, designer rugs and pillows, sheepskin car seat covers and more. Top of Page

4 Amenities: Hotels Omni Hotels Chicago (312) N Michigan Ave, Chicago IL All-suite luxury accommodations on Michigan Avenue Omni Chicago now offers a 15% off neighbor rate discount: For business, pleasure, family & friends Recently Renovated all-suites, lobby, and meeting space Full service restaurant onsite: Complimentary House Car Drop off service to destinations within 3 miles Allison.Beckenstein@Omnihotels.com to check availability Morning coffee bar and breakfast items available on the 4th floor In-room dining available 24 hours Onsite Fitness Center, Pool, Jacuzzi, and Two Sundecks ATM in Motor Lobby open 24 hours Spa services by Windy City Massage Shoe shine and pressing service available same-day ($5 per item) Award-Winning Loyalty Program: Complimentary Internet access in hotel lobby

5 Amenities: Tenant Center 500 North Michigan Avenue wants to ensure you are kept in the know! Tenant Center Access will allow you to: Customize notification options - receive information via and/or text. View and manage your contact information. Sign up for notifications containing critical property information such as updated policies, security procedures, building closings, etc. Stay current and improve your involvement in crucial property initiatives like sustainability and preparedness campaigns. Learn more and take better advantage of the available amenities and affinity programs at your property. Submit and track Work Orders, Certificates of Insurance and Reservations SIGN IN SIGN UP Save the App! Access the Tenant Center link on your mobile phone by viewing this page and clicking on Sign In or typing the direct Tenant Center URL into your phone's web-browser. Once logged in - add the app to your homescreen for easy access. Need Access? 1. Click on the Request Account link on the login page of the Tenant Center. 2. Enter your contact information and click Submit. Your account request will then be sent to Management for review.

6 3. Once your request is approved, you will receive your login credentials via . You can then login to the Tenant Center, update your password, and review and update your contact information and notification preferences.

7 Building Operations: Janitorial Services Janitorial service is provided every Monday through Friday night, after normal business hours, except on building holidays. Routine office cleaning includes, vacuuming, dusting and trash removal/recycling disposal. Service to your respective areas will commence on the first regular day after your move-in, unless previously requested otherwise to the Office of the Building. Please note, the janitorial staff will NOT dust any computer equipment, including terminals, hard drives or keyboards. Additionally, no dusting or vacuuming will be done near computer cables and/or wires. If special cleaning needs, (i.e. carpet shampooing) are required, please contact the Office of the Building for a cost proposal if applicable and scheduling. Do NOT place any objects near and/or against trash receptacles if the object is not to be discarded. For your convenience, throw away stickers are available in the Office of the Building for tagging large items to be discarded. If you need any additional information regarding janitorial services provided to you, please contact the Office of the Building, (312)

8 Building Operations: HVAC & After-Hours HVAC Requests Standard hours of operation of the heating and air-conditioning systems are Monday - Friday, 8:00 AM - 6:00 PM and Saturday, 7:00 AM - 1:00 PM. Special arrangements must be made with the Office of the Building for any HVAC needed outside the above hours. An After Hours HVAC Request must be made through the work order system for for all after hours HVAC requests, with not less than 48-hours prior notice. After hours HVAC rates do apply and are billed in accordance with your lease terms. Requests for after hours HVAC received with less than 48-hours prior to written notice may be subject to an additional 4-hour labor fee. Please see the 2017 Service Price List for further details, found in the Forms section of this Portal.

9 Building Operations: USPS Mail Services USPS mail is delivered daily to each suite, excluding weekends and building holidays. For your convenience, a USPS mail drop box is located on the Lobby Level for out-going USPS mail drops and is picked up twice per day. Please remember to notify the USPS of your new address and suite number prior to move-in, or of any changes to your current address and/or recipients within your suite. The nearest USPS Post Office location: 335 East Ohio Street Suite 200 Chicago IL (800) Hours: Monday - Friday, 9:00 AM - 6:00 PM

10 Building Operations: UPS & Federal Express Services UPS and Federal Express is delivered daily to each suite, excluding weekends and building holidays. For your convenience, a UPS and a FedEx drop box are located on the Lobby Level for all out-going overnight mail and is picked up each evening (Monday - Friday). Each tenant is responsible for establishing an individual account with either carrier.

11 Building Operations: Messenger Services All messengers entering 500 North Michigan Avenue must present a photo ID and sign in/out at the security desk. However, messengers are not allowed past the security desk after business hours. Should an after-hours incoming or outgoing delivery be required, please contact the Office of the Building in advance. The security desk will be notified and upon arrival, will contact your office to make the delivery in the lobby.

12 Building Operations: Building Signage 500 North Michigan Avenue building graphics are standardized and no other signage is permitted without prior written approval from the Office of the Building. Tenants shall not affix any signage, advertising, place cards, names, insignia, notices, trademarks, descriptive material or any other such like to their respective areas, unless prior written approval from the Office of the Building is received. Building Signage Requirements: No sign may be affixed to a tenant window inside the leased premises, including exterior walls, roof or on the interior or exterior surfaces of glass panes or doors. Signs may not be installed within 24 of any window, be visible from outside the premises or be illuminated. All signs shall be professionally designed, prepared and installed. All displays shall be tasteful and professional. Suite windows inside your leased premises may not be painted or marked in any way. Tenant shall not place or maintain any permanent or temporary fixture(s) and/or display(s) outside of the leased premises. Radio, television or other similar devices shall not be installed; and aerials shall not be installed on the roof, interior or exterior walls of the premises. Suite Signage Building standard suite signage for all entrances into tenant spaces are provided at no charge upon Lease Commencement. Any subsequent signage requests will be charged back to the tenant. All suite signage must conform to building standard signage requirements unless prior written approval from the Office of the Building is received. Floor Directional Signage Building standard signage on each floor is provided at no charge upon Lease Commencement. Any subsequent signage requests will be charged back to the tenant. All directional signage must conform to building standard signage requirements, unless prior written approval from the Office of the Building is received. A Suite Entry and Elevator Lobby Directory Order form is required to be completed, signed by an authorized signatory and sent to the Office of the Building for order processing. Any questions regarding the above information, please contact the Office of the Building, (312)

13 Building Operations: Telecommunications 500 North Michigan Avenue contracts with IMG Technologies as the building's riser management company. IMG maintains, services and secures the building s riser infrastructure to ensure safe, secure and code complaint riser systems. For installation, repairs and/or maintenance of telephone, internet or data services, please contact IMG, (888) For more information on IMG, please refer to the MMG Riser Management Handbook, located in the Forms section. 500 North Michigan Avenue currently offers Towerstream, AT&T, XO Communications and DirecTV as available providers for telephone, internet, and data services.

14 Building Operations: Electricity Service Please refer to the ComEd Electrical Service Change form, located in the Forms section for completion in its entirety, signed by an authorized signature and sent to the Office of the Building for review. A member of the management team will contact ComEd, (877) immediately to set-up a new electricity account for your respective area(s).

15 Building Operations: Pest Control Services Exterminating services are provided monthly by an outside service provider. Pest control inspections include, all common areas, all service corridors, restrooms, lower level, interior and exterior loading dock and all mechanical areas. Should you find an unwanted critter in your space, please contact the Office of the Building.

16 Building Operations: Window Cleaning All interior and exterior windows are cleaned regularly throughout the year. Window cleaning is contracted with an outside service provider.

17 Building Operations: Rent Statements & Payments Per the terms on your lease, rent payment is due on or before the first of each month. All monthly rent payments are to be payable to: 500 NMA Acquisition Co LLC All monthly rent payments, inclusive of the remittance advice from the rent statement are to be mailed to the following: Via Standard / Regular Mail: Jones Lang LaSalle Americas, Inc. P.O. Box Chicago, IL Via Overnight Courier: Bank of America Lockbox Services Jones Lang LaSalle Americas, Inc. 540 W. Madison, 4th Floor Chicago, IL Please write lease identification number on your rent check prior to mailing. Notify the Office of the Building in writing of any billing errors and/or required address changes. Notify the Office of the Building in writing of any billing errors and/or required address changes. Please refer to the Lockbox, ACH, wire information tenant memo for wire transfer instructions. If you have any questions regarding the above information, please contact the Office of the Building, (312)

18 Building Operations: Business License During your tenancy at 500 North Michigan Avenue, all tenants are required to maintain a business license from the City of Chicago. The license and annual renewal certification must be posted in a visible location within your respective areas as required by the City of Chicago.

19 Building Operations: Building Elevator Service Elevator service is provided 24-hours per day, 7-days per week. A building access key card is required for use after normal business hours. 500 North Michigan Avenue is equipped with nine elevator cabs: Four low-rise passenger elevators serve floors 1-12 Three high-rise passenger elevators serve floors One freight elevator serves the entire tower, floors Dock Level - 23 One passenger elevator serves the Dock Level and the Parking Garage The passenger elevator cab serving the Parking Garage requires a building access key card for use at all times. Use of the Parking Garage elevator cab is limited to parking garage patrons only. The freight elevator cab serves all floors in the building and is limited to use for The Purple Pig and for deliveries only. Freight elevator cab dimensions are identified in the Loading Dock & Deliveries section. All elevator cabs are alarmed and monitored 24-hours per day, 7-days per week. Should an elevator malfunction occur while in an elevator cab, KEEP CALM, assistance is on the way! Use the emergency call button located on the control panel. The emergency call button automatically connects to the building's security desk. Building security will contact all appropriate on-site building management personnel and the elevator service provider's emergency service. Elevator entrapment procedures will also activate immediately. Should medical attention be required at any time during an entrapment, security will call 911 for immediate release upon arrival.

20 Building Requests: General Tenant Requests Maintenance requests can be made by logging into 500 North Michigan Avenue's Tenant work order portal. For general maintenance requests please access the building's work order system by logging into ETS. Only one or two designated office contacts should access the portal for any requests as charges may apply. Please refer to the Service Price List, located in the Forms section.

21 Building Requests: Urgent & Special Requests If you have any special requests and/or require assistance, please contact the Office of the Building, (312)

22 Building Requests: Electronic Tenant Work Order System This Service and Maintenance Application is an interactive platform that allows an authorized user to submit a Tenant Work Order through the Building s work order portal, ETS. Once a work order has been submitted, building personnel who the work order has been assigned to, will process and manage the request. Please refer to the Electronic Tenant Portal Tenant Memo located in the Forms section for further information. For tenants who wish to utilize our web-based work order system, please have an authorized representative contact the Office of the building to obtain a USER ID and password. If any additional information is required, please contact the Office of the Building.

23 Conference Center: Conference Center 500 North Michigan Avenue offers to all building tenants, a Conference Center with a maximum capacity of 60-people. Located on the 5th floor of the building, tenants have the option of a full-day rental or a half-day rental. Conference Room Pricing: Full-Day Rental - $ per day Half-Day Rental - $ per day To reserve your next event or meeting space, please log into the ETS Tenant Center for 500 North Michigan Avenue.

24 Fire & Life Safety: Emergency Procedures The ownership and management of 500 North Michigan Avenue make fire and life safety a priority. Our objective is to provide all building occupants with a safe and comfortable working environment. With this in mind, an Emergency Procedures Manual has been developed. Please take the time to familiarize your entire staff with these procedures. If you have any questions regarding these procedures and/or any of the fire and life safety Systems in place at 500 North Michigan Avenue, please contact the Office of the Building, (312)

25 Fire & Life Safety: Building Emergencies Fire drills and fire safety training/prevention are scheduled annually. Tenants are responsible for developing and maintaining their own fire safety teams. It is important for tenants to keep their Emergency Plan current and to inform all employees of the plan. Please refer to the Emergency Procedure Manual for building fire life safety systems and procedures. Should you require assistance with an emergency plan, please contact the Office of the Building, (312)

26 Fire & Life Safety: Fire & Life Safety Systems 500 North Michigan Avenue is equipped with fire safety equipment and alarms that meet with the City of Chicago high-rise building code. The building is fully sprinklered and is protected from fire destruction. The building s computerized fire life safety alarm notification system is monitored 24-hours per day, 7-days per week by an outside service provider. Please refer to 500 North Michigan Avenue s Emergency Procedure Manual for further building fire life safety systems and procedures.

27 Fire & Life Safety: Hazardous Materials Tenants of 500 North Michigan Avenue shall not transport, use, maintain, handle or dispose of any Hazardous Materials upon and/or about the Premises unless a tenant s lease provides for an exception. If any such substances exist, please contact the Office of the Building, (312) All such substances must be properly removed from the Premises immediately. Removal of any hazardous materials must comply with all applicable city, state and/or federal law. Please refer to the Safe Use and Disposal of Chemicals Tenant Memo, located in the Forms section.

28 Fire & Life Safety: Weapons on Premises 500 North Michigan Avenue prohibits weapons of any kind on the premises, in accordance with Illinois Fire Arms Concealed Carry Act-430 ILCS 66. Any person(s) who attempts to enter the building with a weapon is in violation of the law.

29 Fire & Life Safety: Building Stairwells 500 North Michigan Avenue has two (2) interior stairwells, Stairwell A and Stairwell B and are incorporated into the building s center core design. Stairwell A Located on the north side of each of the even numbered floors and is located on the south side of each of the odd numbered floors, connecting the 24th floor through to the Lobby Level on the south side of the lobby. Stairwell B Located on the south side of each of the odd numbered floors and is located on the north side of each of the even numbered floors, connecting the 24th floor through to the Lobby Level on the north side of the lobby.

30 Forms: Forms For your convenience, below is a listing of Building forms that will expedite various building service requests. We ask that all forms are completed in its entirety and are submitted to the Office of the Building timely. All requests that are time sensitive need to be submitted to the Office of the Building with at least 48-hours prior notice of the request date. Should you require additional information or have questions regarding building forms, please contact the Office of the Building, (312) Service Price List (Form Pending) After Hours Access Request Form (Form Pending) Agreement, Release and Waiver for Bicycle Room (Form Pending) Bomb Threat Checklist (Form Pending) Comcast Network Memo to Tenants (Form Pending) Contractor Rules & Regulations Manual (Form Pending) Electric Service Change Form (Form Pending) Electronic Tenant Portal Memo to Tenants (Form Pending) Emergency Evacuation Assistance Form (Form Pending) Emergency Telephone Listing (Form Pending) Emergency Response Team Sign-Up Form (Form Pending) Emergency Response Team Change Form (Form Pending) Emergency Procedures Manual (Form Pending) Engineering Special Request Form (Form Pending) Key and/or Lock Request Form (Form Pending) Keycard Request Form (Form Pending) Lockbox, ACH or Wire Information Tenant Memo (Form Pending) Maintenance Request Form (Form Pending) Moving Procedures Manual (Form Pending) Property Removal Authorization Form (Form Pending) Property Removal Pass and Authorized Signators Form (Form Pending) Riser Management Handbook (Form Pending) Safe Use and Disposal of Chemicals Memo (Form Pending) Space Heater Tenant Memo (Form Pending) Special Access Request Form (Form Pending) Suite Entry & Elevator Lobby Directory Order Form (Form Pending) Standard Parking & Monthly Application Form (Form Pending) Tenant Contact Information Form (Form Pending) Vendor Certificate of Insurance Requirements (Form Pending) W-9 Form - Chicago 500 North Michigan LLC (Form Pending) Building Management reserves the right to rescind, edit or add any of the building policies referenced in this Tenant Portal from time to time if deemed appropriate and/or for the good of the building occupants. The contents printed in this Portal are not intended to modify your lease. In the event of a conflict between the content in this Tenant Portal and the terms and provisions contained within your lease, terms and provisions shall prevail. Any questions regarding the contents within this Tenant Portal, please contact the Office of the Building, (312) Top of Page

31 Insurance: Insurance Policies Prior to proceeding with any Contractor work, Contractor shall furnish to the Office of the Building, a certificate of insurance in a form approved by Owner, (not to be unreasonably withheld) executed in duplicate by Contractor s insurance agent evidencing the insurance required with insurance companies approved by Owner, (not to be unreasonably withheld). Certificates of Insurance that are not in approved form and/or are incomplete, will be returned to the contractor for revision and re-submission. Certificates must clearly indicate the Work for which the Certificate of Insurance was submitted. Contractor shall keep said insurance in full force until acceptance of its work by the tenant. Such insurance shall be modifiable or cancelable only with not less than 10-days prior written notice to JLL from the insurance company, mailed to the Office of the Building. In the event of cancellation notice, the contractor shall obtain similar insurance coverage from other approved insurance companies prior to the effective cancellation of the original insurance coverage. In the absence of such insurance, contractor shall cease all work and vacate the premises until such time as new Certificates of Insurance, as described above, received by the Office of the Building. Coverage Commercial General Liability Insurance Minimum Limits of Liability $1,000,000 per occurrence $1,000,000 personal & adv injury $2,000,000 general aggregate $2,000,000 products - comp/op agg Excess / Umbrella Liability$5,000,000 $1,000,000 combined single limit Worker s Compensation Statutory Minimum Employers Liability $1,000,000 each accident $1,000,000 disease - each employee $1,000,000 disease - policy limit It is agreed that in no event shall any insurance company have any right of recovery against500 NMA Acquisition Co LLC, and Fine Arts NY LLC, as tenants-in-comon, its Owners, Owner's Agents, Architects or Engineers. Evidence of the above coverage should be provided to the Office of the Building by means of a Certificate of Insurance with Owner and Property Manager as certificate holders. The Certificate of Insurance shall also include the following provisions: The entities listed below are additional insureds on all policies (other than Worker s Compensation), and that such policies, (other than Worker s Compensation) will be primary insurance over any other available insurance to the additional insured for the negligence of contractor. The following entities shall be included for the additional insured: Jones Lang LaSalle Americas (Illinois), L.P. 500 NMA Acquisition Co., LLC Fine Arts NY LLC Tarpley 500 NMA Corp. Contractor shall also carry such additional insurance as may be required by the law in the State of Illinois and Cook County. Contractor shall keep the insurance required by this paragraph in full force and effect until acceptance of its work by Owner. If contractor shall sub-contract any of its work, contractor is responsible for seeing that such sub-contractor shall have the insurance coverage and shall furnish the Office of the Building with evidence thereof before the sub-contractor commences work on any project. All policies of insurance must have a current rating of A-, VIII or better. Please refer to Vendor Certificate of Insurance Requirements for 500 North Michigan Avenue, located in the Forms section. Top of Page

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33 Introduction: Welcome On behalf of ownership and the JLL management team for 500 North Michigan Avenue, we extend a warm welcome to our building. We are delighted to have you as a tenant and will do everything possible to make your tenancy here enjoyable and rewarding. Our primary goal is to develop an excellent relationship with each of our tenants through communication, enabling us to provide you with the most prompt, courteous and efficient service possible. The JLL management staff is on call twenty-four (24) hours per day, seven (7) days per week to ensure that any emergency is taken care of appropriately and expeditiously. The information provided in this Tenant Portal is meant to provide you with a better understanding of the various services and amenities offered in and around the building and to acquaint you with the operating procedures in place at 500 North Michigan Avenue. The information throughout the portal should be reviewed with your personnel to ensure their familiarity with its contents. This handbook is not all-inclusive and may be altered periodically. The Office of the Building will promptly notify you of any such changes. The JLL 500 North Michigan Avenue Management Team wishes you success and we hope you enjoy your tenancy here at 500 North Michigan Avenue.

34 Introduction: Building Description 500 North Michigan Avenue, located on the southwest corner of North Michigan Avenue and East Illinois Street, is a 24-story, (plus two lower levels) commercial high-rise office building. Designed by renowned Chicago architectural firm of Skidmore Owings & Merrill and was built by Turner Construction in 1968, of reinforced concrete. Travertine stone and tinted glass line the exterior profile; travertine stone interior walls, terrazzo floors and polished stainless steel finishes outline the 18 lobby, presenting a timeless architecture identity. 500 North Michigan Avenue consist of 34,5928 rentable square feet, containing 23-occupied floors, a dock level with enclosed berths accessed on lower Michigan Avenue; serves building/tenant storage and mechanical equipment; a 60-stall, private parking level with access from Illinois Street and a mechanical floor located on the 24th floor. Building Features: Covered, private valet parking garage with 60 spaces Award winning restaurant located within building 24-hour manned security with camera surveillance After-hours card key access system Building conference room Bike storage room ATM / Banking service On-site property management, engineering and security On-site storage On-site notary Magnificent Mile location steps from distinguished hotels, award winning restaurants, world-famous stores, luxury spas and health facilities

35 Introduction: About JLL JLL is a leading financial and professional services firm specializing in real estate services and investment management. Our more than 58,000 people across 230 corporate offices in 80 countries serve the local, regional and global real estate needs of those clients, growing our company in the process. In response to changing client expectations and market conditions, we assemble teams of experts who deliver integrated services built on market insight and foresight, sound research and relevant market knowledge. We attract, develop and reward the best, and most diverse, people in our industry, challenging them to develop enduring client relationships built on quality service, collaboration and trust. Our Global Headquarters are located at 200 East Randolph Drive, Chicago, Illinois

36 Introduction: Office of the Building Information The JLL Office of the Building is located on the 20th floor, Suite JLL Office of the Building: 500 North Michigan Avenue Suite 2008 Chicago, IL Telephone: (312) Office Hours: Monday - Friday, 8:00 AM - 5:00 PM Building holidays observed by the JLL Office of the Building each year are listed below. Certain services are not provided on these days: Office of the Building Holidays: New Year s Day Memorial Day Independence Day Labor Day Thanksgiving Christmas Standard Building Hours: Monday - Friday, 7:00 AM - 6:00 PM Saturday, 8:00 AM - 1:00 PM

37 Introduction: JLL Management Staff Contact Information A Highly trained, experienced group of management professionals is on staff at 500 North Michigan Avenue to ensure smooth daily operations. Listed below for your reference, is a list of the JLL management staff for 500 North Michigan Avenue and corresponding contact information. JLL Office of the Building Staff: Christa Herrick Tenant Service 500NM@am.jll.com Coordinator Lucas Huerta Property Administrator lucas.huerta@am.jll.com Douglas Pennington General Manager douglas.pennington@am.jll.com

38 Introduction: JLL Engineering Staff Contact Information Building engineers are on duty Monday through Saturday during normal business hours. Building engineers are here to maintain building operations and provide standard building maintenance. JLL Building Engineering Staff: Randy Ziemba Chief Engineer (312) (Office) Brian Hickey Engineer (312) (Office) Kyle Mockus Engineer Should you require assistance before or after business hours, please call (312)

39 Introduction: JLL Leasing Contact Information JLL provides a complete spectrum of commercial real estate brokerage services for tenants, property owners, industrial and retail sectors. Listed below, for your reference is a listing of the JLL leasing team for 500 North Michigan Avenue and corresponding contact information. JLL Leasing Staff: Peter Caruso (312) (Office) peter.caruso@am.jll.com Jose Gonzalez (312) (Office) jose.o.gonzalez@am.jll.com

40 Parking: Parking The parking facility at 500 North Michigan Avenue is available to all building tenants for monthly parking. A Parking attendant is on duty Monday - Friday, 7:30 AM - 5:30 PM. The parking facility is managed by a parking management company. The 500 North Michigan Avenue parking garage entrance is on lower Illinois Street. A parking transponder is required to access the door. Parkers are billed on a monthly basis direct from the parking garage operator. For rates and availability, please contact Jeries Tadros with SP Plus at (312) Additionally, discounted parking is available at the Intercontinental Hotel for the tenants and/or guests of 500 North Michigan Avenue. The Intercontinental Hotel is located across Michigan Avenue, 505 North Michigan Avenue. To receive a discounted rate, the parking ticket will require validation. Vaidation is available at the 500 North Michigan Avenue security desk. To ensure the safety and order within the parking garage, please adhere to the following guidelines: Observe all directions and speed limit directional signage. Mechanic work or outside services are not permitted to be performed while parked in the facility. Trailers and/or towed vehicles are not permitted. Standard Parking, builidng owner and/or JLL is not responsible for any damages to and/or theft from your vehicle. Parking garage programs currently in place include: Car wash service Vehicle lock-out assistance Dead battery assistance Flat tire assistance

41 Security: Overview The 500 North Michigan Avenue Security desk is located in the lobby on the first floor. 500 North Michigan Avenue exercises control over the lobby and all common areas. Individual tenants are responsible for the security of their respective areas. Security Desk Hours: The security desk is manned 24-hours per day, 7-days per week, including all building holidays. During business hours all security assistance inquiries or questions should be directed to the Office of the Building, (312) All after-hours inquiries and/or questions should be directed to the security desk, (312)

42 Security: Visitor Access Building and security personnel are strictly prohibited to provide access into any tenant space for anyone, (tenant personnel, service provider and/or contractors) unless specifically directed to do so in writing from the tenant to the Office of the Building. Individuals representing themselves as tenants who have forgotten their building access badge will not be granted access, no exceptions. 500 North Michigan Avenue s main entrance, elevators, common area corridors and stairwells are controlled by a building card access control system. The building s main entrance, 1st floor elevator lobbies, parking garage, dock and sections of the lower level are monitored and recorded 24-hours per day, 7-days per week. Should you require assistance outside of business hours for deliveries and/or require access for an after-hours meeting/event inside your suite, please contact the Office of the Building, (312) It is a building requirement that all tenants notify the Office of the Building with not less than 24-hours advanced written notice for any visitor requiring access. An After-Hours Access Request Form, located in Forms section of this Portal must be completed, signed by an authorized signatory and sent to the Office of the Building. Upon receipt, a member of the management staff will notify the security desk and/or any other building personnel required for the upcoming visit and grant all required access. Please make all guests, service vendors and/or contractors aware that proper identification is required for after-hours admittance into the building. If additional information regarding visitor access is needed, please contact the Office of the Building, (312)

43 Security: Building Access 500 North Michigan Avenue s main entrance doors are located on Michigan Avenue. Building Hours: Monday - Friday: 7:00 AM - 6:00 PM Saturday: 8:00 AM - 1:00 PM 500 North Michigan Avenue is accessible 24-hours per day, 7-days per week, including all building holidays and during non-business hours. Tenants may access the buildings entrance and elevators via a building identification access card. Each building occupant can be assigned a building identification access card through the Office of the Building. A Keycard Request Form found in the Forms section, must be presented to the Office of the Building with an authorized signature for card issuance. A photo ID must also accompany the individual upon arrival to the Office of the Building for a photo and key card issuance. A $10.00 charge will be incurred for any replacement key cards. It is extremely important to notify the Office of the Building of any personnel changes and for any lost or stolen key cards for immediate deactivation. Additionally, prior to move-in, new tenants are required to complete a Key Card Request Form for all employees who are to receive a building ID prior to move-in day. Employee photos and key card issuance will need to be pre-scheduled. Please contact the Office of the Building for scheduling, (312) Should you require additional information regarding building access, please contact the Office of the Building, (312)

44 Security: Special Events Notice of an event to occur within your leased premises must be delivered to the Office of the Building with not less than 24-hours prior written notice of the event date. A Special Access Request Form, located in the forms section, must be completed, signed by an authorized signatory and sent to the Office of the Building. Upon receipt, a member of the management staff will notify the security desk and/or any other building personnel required for the upcoming visit and grant all required access. It is recommended to schedule a meeting with the Office of the Building to review event details, required documentation and review Building Rules and Regulations. Additionally, janitorial services will need to be pre-arranged accordingly. Further, with not less than 24-hours advanced written notice, a certificate of insurance must be presented to the Office of the Building for any outside service providers, (i.e. caterer, entertainment, etc.). Refer to Vendor Certificate of Insurance Requirements found in the Forms section. Upon receipt, a member of the management staff will verify insurance compliance set forth by ownership. If alcoholic beverages are to be served, Dram Shop insurance will be required to accompany the Certificate of Insurance. Please note, access will be prohibited to any service provider not in compliance. Should you require additional information regarding special events, please contact the Office of the Building, (312)

45 Security: Building Security Systems The Building Security System (BSS) is the integration of an Access Control and Monitoring System (AMCS) that controls access to specific base building doors and monitors activity at sensitive areas. A Closed Circuit Television (CCTV) security surveillance system uses cameras to monitor the building and a Security Intercom System (SIS) provides two-way voice communications. As part of the AMCS, base building entrances and passenger elevators have card readers that only allow authorized personnel and authorized tenants through. The CCTV uses a combination of fixed and pan-tilt-zoom cameras to capture video throughout the property and system points are monitored at the security desk. Tenants are responsible for security systems for their respective areas. Any tenant provided security systems and equipment (i.e. cameras, access control systems, etc.) are subject to Landlord approval.

46 Security: Loading Dock Deliveries 500 North Michigan Avenue has a loading dock accessible from lower Michigan Avenue, available Monday - Friday, 7:00 AM - 6:00 PM. All deliveries must be scheduled with the Office of the Building. Depending on the size of delivery, it may be required to be scheduled after normal business hours. Should delivery arrangements need to be made after normal business hours, JLL management requires that all arrangements be made with the Office of the Building with not less than 48-hours in advance of the delivery date. Additionally, a Certificate of Insurance from the delivery company is required per Vendor Certificate of Insurance Requirements and to be sent to the Office of the Building. Upon receipt, a member of the management staff will verify insurance compliance set forth by ownership and notify the security desk and/or any other building personnel required for the upcoming delivery and grant all required access. Any vendor arriving on site without prior notice and/or building approval, will be refused and required to comply with the above, prior to building access. The loading dock is to be used for delivery purposes only. All loading dock parking spaces are on a first come, first serve basis, with a 15-minute parking limit. No parking is allowed on the loading dock at any time. Violators will be towed at their own expense. The loading dock is not to be used as a tenant entrance or egress at any time. Please use the main entrance on Michigan Avenue to gain access into the building. If additional information and/or assistance is required, please contact the Office of the Building, (312) Freight Elevator Dimensions: Cab Dimensions W x 5 3 D x 9 H; 11 on diagonal; 17 x 6 dog house allowance for a 11 ceiling height Elevator Door Dimensions - 42 x 7 Door Diagonal Dimensions - 7 x 8 Weight Capacity - 3,000 lbs.

47 Security: Property Removal 500 North Michigan Avenue requires a Property Removal Pass, located in the Forms section. A pass complete with an authorized signature, must be presented to the security desk upon exiting the premises with any belongings (furniture, IT and electronic equipment, etc.) from the building.

48 Security: Keys & Locks All locks to any space within the building must be installed by building personnel or building manager s service provider, unless otherwise approved in writing by the Office of the Building. Additionally, all locks must be keyed to the building s master lock/key system. Per all leases, tenants must provide the Office of the Building with keys, combinations and/or security codes to non-system locks and/or alarm systems. Further, building management personnel may enter into a tenant s suite in an emergency situation without authorization. Should the need arise, building management personnel will inform a designated tenant contact as soon as possible to alert of a suite entry. Additional suite keys can be provided upon request for a fee. If an immediate re-key is essential, an emergency service call will be placed and charged to the tenant at a premium rate. Tenants are responsible for locking doors in and out of their respective areas. Any damage incurred from failure to do so, shall be borne by the tenant.

49 Security: Solicitation Solicitation of any kind is not permitted. If someone is soliciting in your suite, please contact the Office of the Building, (312) or Building Security (312)

50 Security: Suspicious Persons Should you or suspect a suspicious or offensive person(s) in the building, please call the Office of the Building immediately. If possible, make note of the appearance, clothing, etc. in an effort to assist building security in locating the individual(s). Additionally, please be aware of strangers in and/or around your premises. Often a question such as, May I help you locate someone?, will be enough to deter a potential criminal. Suspicious encounters of this type should be reported to the Office of the Building immediately, (312) If at any time you would like assistance from our on-site security personnel, please contact the Office of the Building and/or speak directly with the security desk, (312)

51 Security: Lost & Found Contact the Office of the Building (312) to turn in found items or to claim any lost items.

52 Security: Security Checklist The following is a list of general office security suggestions, which are offered to you as an aide in establishing your own internal security procedures: Restrict office keys and building key cards to those who actually need them. Keep complete and up-to-date records of the distribution of all office keys and building key cards. Establish uniform procedures for collecting keys and building key cards prior to the termination of employees. Establish a rule that keys or building key cards must never be left unguarded on desks or cabinets. Require that filing cabinet keys be removed from locks and placed in a secure location after opening cabinets. Prevent unauthorized personnel from reporting and/or receiving a lost key and/or building key card and/or a replacement. Ensure that a responsible person is in charge of authorizing and/or issuing all keys and building key cards. Keep all suite keys systematically in a secured wall cabinet of either your own design or one that conforms to a commercial key control system. Clear all desks of important papers. When working alone in the office at night, lock the front door to prevent anyone from entering. Keep the police, fire department and building security telephone numbers posted. Double check to see that all doors are securely locked prior to exiting.

53 Sustainability: Overview 500 North Michigan Avenue recognizes that commercial real estate has a significant impact on the environment. JLL is dedicated to serving as a leader in sustainable real estate services aiming for the highest achievable environmental standards. The content in this section illustrates the current sustainable policies in effect at 500 North Michigan Avenue.

54 Sustainability: Environmental Tobacco Smoke Control Policy 500 North Michigan Avenue prohibits smoking of any nature inclusive of e-cigarettes anywhere inside the building, including leased spaces and within 25-feet of the building entrances.

55 Sustainability: Janitorial Services 500 North Michigan Avenue has adopted a Green Cleaning Policy. All cleaning agents used by the janitorial staff are Green Seal certified and/or are an approved cleaning agent in accordance with USGBC guidelines.

56 Sustainability: Electronic Waste Recycling Electronic waste collection bins are located on the Loading Dock. The e-waste collection bin is for the collection and recycling of all electronic waste inclusive of computers, monitors, printers, scanners, fax machines, external power adapters, cell phones, small appliances and other miscellaneous items that plug into electric outlets.

57 Sustainability: Light Bulb Recycling Illinois law regulates the disposal of hazardous light bulbs. 500 North Michigan Avenue has adopted a policy to properly recycle light bulbs in accordance with USGBC guidelines.

58 Sustainability: Construction Waste Prior to the commencement of any tenant alterations, Building Management will review the scope of work, schedule a pre-construction meeting with the tenant and all applicable contractors to overview the Contractor Rules & Regulations Manual. All contractors shall take steps to minimize waste caused from error, poor planning, breakage, mishandling, contamination or other factors. Recycling certificates must be submitted to the Office of the Building upon the completion of all work.

59 Sustainability: Bike Room 500 North Michigan Avenue offers tenants the use of the Bike Room located in the Parking Garage of the building. Governed by a bicycle agreement, a building occupant can license a bike space for an agreed upon term. Please refer to the Agreement, Release and Waiver for Use of the Bike Room. For more information on the Bike Room and the Agreement, contact the Office of the Building, (312)

60 Sustainability: Extermination 500 North Michigan Avenue has adopted an integrated pest management policy, whereby caustic chemicals are to be utilized at a last resort. Exterminating services are provided monthly by an outside service provider. Pest control inspections include, all common areas, all service corridors, restrooms, lower level, interior and exterior loading dock and all mechanical areas. Should you find an unwanted critter or two in your space, please contact the Office of the Building for exterminating services at no charge.

61 Sustainability: Window Cleaning 500 North Michigan Avenue has adopted an Exterior Building Hardscape Management Plan, whereby all cleaning agents and cleaning procedures must comply in accordance with USGBC guidelines.

62 Sustainability: Trash Removal/Recycling Services Recycling is one of the most pressing issues of this decade. The Office of the Building is eager to ensure that all tenants of 500 North Michigan Avenue do their part to extend the life of current landfill areas. As such, 500 North Michigan Avenue has adopted a comprehensive recycling program and policy, a solid waste management program and policy and encourages all tenants to participate in the building's recycling programs. Paper, plastic, aluminum and glass are collected nightly by the janitorial staff and placed in the recycling container on the loading dock. 500 North Michigan Avenue contracts with an outside service provider for all trash removal and recycling services. The compactors are located on the Loading Dock and are hauled away when full. It is the responsibility of the janitorial staff to remove all trash and recycling from each suite nightly. Upon each tenant move-in, deskside recycling containers are provided. However, it is the responsibility of the tenant to purchase larger containers for work rooms and kitchenettes within your respective areas. A complete list of all recyclable materials is located in the Forms section for use and/or reference. If you have any questions regarding the building s recycling program, please contact the Office of the Building, (312)