Guidelines for Broker Reciprocity Sharing of Listings Online

Transcription

1 1 Guidelines for Broker Reciprocity Sharing of Listings Online

2 2 Table of Contents Page 1. What is Broker Reciprocity? 3 2. Who gets Broker Reciprocity? 4-5 Who Qualifies. Who is included and how is this accomplished? 3. How will we get Broker Reciprocity? 5 4. If I choose to subscribe to a vendor-produced System (Virtual 5-6 Office Website), what will I have to do begin using the program? 5. If I do NOT choose to subscribe to a vendor produced system 6-7 (Virtual Office Website), what will I have to do to begin and use the program? Will I need to make changes to my personal website? What will the Consumer be able to view? How will CC&IMLS be managing this system? Addendum A 8 Addendum B 9-12 Addendum C Addendum C-1 18 Addendum C-2 19 Addendum C-3 20 Addendum C-4 21 Addendum C-5 22 Addendum C-6 23 Addendum D 24 Addendum E Broker Reciprocity VOW Agent Registration. Addendum F Third Party Vendor Contract. Addendum G Webmaster Information & Contract. Addendum H Designated Realtor Opt-In Registration Addendum I 43 Designated Realtor Opt-Out Registration Addendum J 44 Procedure for Participant/Agent BR VOW Registration Addendum K Procedure For Participant/DR Opt-In/Opt-Out IDX

3 3 Cape Cod & Islands Multiple Listing Service, Inc. Guidelines for Broker Reciprocity Sharing Listings Online 1. What is Broker Reciprocity - Sharing Listings Online? Broker Reciprocity - Sharing Listings Online (referred to as BR from this point on) is the Cape Cod & Islands Multiple Listing Service, Inc. s (CC&IMLS) Internet Listing Data Exchange Program. The CC&IMLS is required by the National Association of REALTORS mandate (see Addendum A ) to make available to all CC&IMLS Participants all the current active listing data for the purpose of display on the Brokers /Companies or Agents real estate websites. This will allow Companies and their Agents/Associates to gather listing data from the CC&I Multiple Listing Service and place it on their individual websites in order to assist clients/consumers in searching for Real Estate on the Internet. This will be a great marketing tool for our Participants, and will provide easy access for the general public to search a large database of Cape Cod & Islands MLS Real Estate listings. There are two possible options a Participant may use to enhance their websites so that a consumer may view CC&IMLS listings: the Public Access Website, which provides information to all consumers with no registration requirements, and the Virtual Office Website (VOW), which requires consumers to sign into system to gain information. A.) B.) Public Access Website: The public does not need to register to obtain data from these sites. Website owners, or their webmasters, are responsible for the design, data update, and maintenance of these sites and must comply with the attached CC&IMLS guidelines. Any listing that is displayed must include sufficient information referencing the listing company so that the consumer can clearly identify the listing company. Virtual Office Website (VOW): Using the same process that is used when a consumer enters a REALTOR s office, once the consumer registers or pre-qualifies themselves with a REALTOR they are given access via a password onto that REALTOR s website. The consumer can then view any and all listings that REALTOR makes available via the MLS he/she is a member of. The listing company s name may or may not be made available and all inquiries are directed to the REALTOR who is making the information available to the registered consumer. Virtual Office Websites can be provided by CC&IMLS registered 3 rd party vendors or by individual company s webmasters, and who may also provide a number of additional services to the Company/Agent, such as a contact database and automatic s to consumers. The attached guidelines DO NOT APPLY to Virtual Office Websites. This document will provide the guidelines necessary for implementation of the Public Access Websites by our members. The guidelines set forth in this document are a culmination of many months of research, discussion, and interpretation of the NAR guidelines, by the Broker Reciprocity Committee, an entity of the MLS task force, and have been adopted by the Cape Cod & Islands Multiple Listing Service, Inc. s Board of Directors.

4 4 2. Who gets Broker Reciprocity A. Who Qualifies? a. Only Participants of the CC&IMLS who are actively listing and/or selling Real Estate. b. Member must hold a valid Real Estate Brokerage license (DR), or be a member of a firm (Agent/Associate) with a current Real Estate Brokerage license. c. CC&IMLS Members (DR s) will be responsible for the compliance and monitoring of their personal websites and their firm s Agent/Associate personal websites to the guidelines for BR set forth by the CC&IMLS. d. Members will not be required to carry a listing inventory to be included. B. Who is included and how is this accomplished? a. Every participant of the CC&IMLS will be automatically included in this program. This means that their listings will automatically be available to all other Participants for inclusion on their websites. b. Participants will not have the ability to determine which CC&IMLS Participants can, or cannot, view their listings, exclusion from this system is Member wide and is a blanket authorization. c. For any Participant (DR) who wishes to have their complete listing inventory excluded from this system, they must choose to Opt-out. Members who are Opting-out their complete listing inventory, may NOT include any BR listings, only their own company s listings, on their own websites. 1. To Opt-out the member (DR) must deliver a signed written notice to Henry J. DiGiacomo, CEO, at the Cape Cod & Islands Multiple Listing Service Inc. s office at 22 Mid-Tech Drive, West Yarmouth, MA Also, the member must indicate NO in the Broker Reciprocity field on the Advertising Page when each listing is entered in the Multiple Listing Service system. 3. Virtual Office Websites and inclusion in Realtor.com are excluded from the Opting-out rule, this means that a Participant may choose to have their listings omitted from Public Access websites, however the listing will still be included in the Virtual Office Websites databases and on Realtor.com, therefore their listings will still be viewable on the Internet. 4. The Member is not required to obtain the Seller s initials in the Opting-Out clause contained in the CC&IMLS Listing Contract, nor are they required to discuss this option with the Seller. d. For any Seller who wishes to have their own property listing excluded from the Broker Reciprocity database, they must choose to Opt-out for that specific listing. Members who are Opting-out a single listing only may include any or all BR listings on their website. 1. Opt-out by obtaining the Broker Reciprocity Addendum to Listing Agreement (Opt-out) Form, located on the website and obtain signature from your Seller. Sellers signature will indicate that they have been informed by their agent on the terms of the Opting-out rule. 2. Fax copy of the Broker Reciprocity Addendum to Listing Agreement (Opt-out) to CC&IMLS with listing contract for verification purposes using the fax attached documents function in the CC&IMLS system. 3. Also the Participant must indicate NO in the Publish to Internet (Broker Reciprocity) field on the Advertising Page when listing the property in the CC&IMLS. 4. Virtual Office Websites, Realtor.com and Home Advisor are excluded from the Opting-out rule, which means that a member may choose to have their listings

5 5 omitted from Public Access Sites, however the listing will still be included in Virtual Office Websites databases, on Realtor.com and Home Advisor, therefore their listings will still be viewable on the Internet. e. Any Participant (DR) found to have an inordinate amount of singly opted-out listings will have their listing inventory reviewed by the BR Coordinator. The BR Committee will then review the results found by the BR Coordinator, and said member (DR) will risk the possibility of being asked to remove the CC&IMLS inventory from their website, if it is determined they have been using the Opting-out rule incorrectly. f. Any Participants choosing to Opt-out for BR, will however still have the ability to continue their Realtor.com display of that listing. The Realtor.com function is a separate system in MLS and is governed by the field Publish to Realtor.com on the Advertising Page when entering a listing. g. The purpose of the BR system is for the viewing of real estate listings by a bona fide consumer/client. Participants may not provide any BR information to any outside 3 rd party or non-consumer entities for any purpose whatsoever. Compliance on this issue is mandatory and finable for non-compliance. 3. How will we get Broker Reciprocity - Sharing Listings Online? A. What Options are available to our members? There are a number of options available for CC&IMLS Participants to incorporate BR listings into their personal websites (see Addendum B for detailed options). Some options will require Participants to work with their own Webmaster(s), some options will be available through our current CC&IMLS vendor (Rapattoni MLS) or other companies, and yet others will be made available directly to the Participant. We have options that will require the Agent to have technical knowledge and others will not require any. Some will provide Customer Support, while others will not. We have options involving annual costs to the vendor associated with them, others will require the services and costs associated with your own Webmaster, while some options that will have no cost except for your own time and effort. Members will want to choose their options based on their skill level, affordability, and availability of time and effort they will have to initiate and monitor the system. Participants will want to review and choose their options carefully as there are serious responsibilities that accompany this program and, by participating in this program, the Company/Agent accepts and agrees to those responsibilities. 4. If I choose to subscribe to a vendor-produced system (Virtual Office Websites), what will I have to do to begin and use the program? A. Will I need to make changes to my personal website? a. You will most likely have to make some changes to your personal website, but they will not be significant in choosing this option. You should review your website with your Webmaster and the Virtual Office Websites vendor. b. No restrictions will be placed on Participant s personal websites in regards to Banner Advertisements from 3rd party vendors, advertisers, etc. c. Virtual Office Websites vendors must be registered with the Cape Cod & Islands Multiple Listing Service, Inc. d. Participant and/or their Agents/Associates will need to register with the CC&IMLS prior to activation of a website with the Virtual Office Website. Registrant should use the Broker Reciprocity Agent Registration form - Addendum E.

6 6 5. If I do NOT choose to subscribe to a vendor produced system (Virtual Office Websites), what will I have to do to begin and use the program? A. Will I need to make changes to my personal website? 1. Most likely you will have to make a few changes to your personal website. Depending on which option you choose, some functionality of the site may have to be added. You may need to add a database, search engines, and page formats for listing sheets, or you might simply want to establish frame set from your Company s site who will provide you with the program. You should review your website and this document with your Webmaster and DR if you are unsure. 2. In order to keep listings current, the BR database requires that the data on the personal website must be updated a minimum of every 7 days. 3. Additional changes you may choose to include might be modifications of home pages, adding disclaimers, display formats for search results and listing sheets. 4. For detailed instructions on requirements of your personal website for the BR program see Addendum C. 5. No restrictions will be placed on Participant s personal websites in regards to Banner Advertisements for 3rd party vendors. 6. No restrictions will be placed on Participant s personal websites in regards to 3 rd party websites linking into the real estate member s personal site. B. What will the Consumer be able to view? Only Active listings will be included in the BR system. Once the listing becomes Pending in the CC&IMLS system it will be purged from the BR system. 1. BR will consist of all Exclusive Right to Sell and Exclusive Agency listings that have been included in the CC&IMLS system. 2. Any Listing displayed in the BR system must be identified as such with the CC&IMLS BR logo (provided) as specified in this document in Addendum C. The only exception would be if the listing belongs to the website owner, it may then be identified with the listing agents logo. 3. The consumer/client will be able to search the BR database based on certain parameters. They will then see a search result listing of properties available through the BR system with limited information about each property. They will then be able to view additional information on each property going to (clicking on) a full listing sheet (option). 4. CC&IMLS Participants may Co-Mingle or mix listings from different MLS s on the search result page as long as the CC&IMLS listings are clearly identified in compliance with the BR guidelines. 5. CC&IMLS Participants may NOT Co-Mingle or mix their office, pocket, or open listings with those listings included in the BR system. 6. CC&IMLS Participants may choose to display a subset of the BR system, based on their own target market parameters, rather than displaying the entire CC&IMLS database, again provided that the appropriate disclosures accompany the search results. For example: a member may choose to display only new construction homes, only commercial listings, only condo listings, only waterfront properties, or only properties in certain towns or villages, etc. 7. Participants will NOT be allowed in any way to alter, change, or omit any required or available data pertaining to any listings in the BR system with the exception of their own listings.

7 7 8. Participants may choose the order in which to display the search results to the consumer/ client. For Example: a Participant may choose to design their search results in a way that displays listings by price order, or by village, or perhaps to display their own firm s listings first. 9. Participants search results systems may only display a maximum of 25 listings per search results page, and a maximum of 200 listings per search effort. This is a safety measure (to prevent unauthorized scraping) and one designed to protect our system from 3 rd parties attempting to extract data illegally. Compliance on this issue is mandatory and finable for non-compliance. C. How will CC&IMLS be managing this system? CC&IMLS Members/Participants are not required to participate in the BR program, however, if the Participant chooses to include this system onto their own website, all rules and regulations as illustrated in this document will apply. As the NAR requires the CC&IMLS and its Participant s personal websites to comply with their mandated guidelines and those adopted by the Cape Cod & Islands Multiple Listing Service, Inc., there will be fines and/or penalties for non-compliance. The Cape Cod & Islands MLS will provide only the basic technical assistance for integrating BR onto Participants personal websites. Only the Principal (DR), or the person designated by the DR to administer their Company s or Agents website should contact: CC&IMLS Webmaster/Information Technology Administrator at Webmaster@cciaor.com For Questions and Information on registration, or the CC&IMLS BR guidelines you may contact the Broker Reciprocity Coordinator at BR@cciaor.com. 1. Participants websites will be self-policed, as well as reviewed by the Broker Reciprocity Coordinator, which means that any CC&IMLS Members finding other Member s websites with violations of the above set forth rules and regulations are asked to report these issues to the Broker Reciprocity Coordinator at (508) or via at br@cciaor.com. Participating BR websites and their associated agents websites will be reviewed by the Broker Reciprocity Coordinator periodically 2. It is to the benefit of all CC&IMLS Participants to report such indiscretions in order to protect the credibility of the entire CC&IMLS system. 3. Fines will be assessed only after notification has been given by certified mail to the Participating Member (DR) and the BR participant, and the issue has remained unresolved after a reasonable period of time. In severe compliance issues, the issue may be referred to a disciplinary committee. 4. As all CC&IMLS Participants (DR s) are required to supervise their own Agents/Associates websites, all fines and any disciplinary action or issues will be addressed directly to the CC&IMLS Participant (DR). 5. For further definition of the Fines and Penalties, see Addendum D attached to the document. Last updated 09/21/04

8 8 ADDENDUM A NAR Mandate Updated July 2001 Associations of REALTORS and their Multiple Listing Services are encouraged to immediately, and must by January 1, 2002, enable MLS Participants to display on Participants' public websites aggregated MLS active listing information subject to the requirements of state law and regulation. To comply with this requirement MLS s must, if requested by a Participant, promptly provide basic "downloading" of current listing information. Associations and MLS s can also offer alternative display options including framing of Board, MLS, or other publicly-accessible sites displaying Participants' listings (with permission of the framed site). For purposes of this policy, "downloading" means electronic transmission of data from MLS servers to Participants' servers. This policy does not require associations or MLS s to establish publicly accessible sites displaying Participants' listings. Unless state law requires prior written consent from listing brokers, listing brokers' consent for such display may be presumed unless a listing broker affirmatively notifies the MLS that the listing broker refuses to permit display (either on a blanket or on a listing-by-listing basis). If a Participant refuses on a blanket basis to permit the display of that Participant's listings, then that Participant may not download or frame the aggregated MLS data of other Participants. Access to MLS databases of current listing information, or any part of such databases, may not be provided to any person or entity not expressly authorized such access under the MLS rules.

9 ADDENDUM B 9 Options available for populating websites with CC&IMLS listings Participants may use as many of these options as they wish. BR Options All participants must register with CC&IMLS to display Broker Reciprocity on their personal or office websites. CSV SOLUTIONS 1. All Members have the option of downloading the listing information they wish to use onto their websites by using the CSV function in the InternetMLS system. This will allow member participants to download the chosen fields into an Excel format on your hardrive, then by exporting your data from Excel into your website database, you can populate your website. You will also need to take a second step in order to download the CC&IMLS listing photos through the photo export function. The CC&IMLS does not recommend this option as a viable solution to Broker Reciprocity. 2. This option requires a certain amount of technological know-how. 3. This option is labor intensive for the CC&IMLS Participant to maintain since Rapattoni MLS only allows a download of 500 records at a time and that data will need to be updated a minimum of every 7 days. Also those selecting this option must personally make sure to eliminate any listings by Companies or Agents who have chosen to opt-out and must comply with the stated Rules and Regulations. An opt-out field has been added into the current MLS system for the purpose of identifying these opted-out listings. 4. Costs associated with this option are Webmaster related and their continued labor costs used to maintain the website. 5. Neither the CC&IMLS nor Rapattoni MLS will provide any technical support for this function. 6. All CSV Exports must be initiated and executed by a registered Cape Cod & Islands Multiple Listings Service Participant with a valid user log in and password. This activity is a manual process which must be performed by a human being. Any automated process performed by a machine is strictly prohibited. Non-Participant involvement is strictly forbidden. Under no circumstances may any non-member request any CC&IMLS Participant to disclose his/her user name and/or password. AGENT SOLUTIONS (Recommended by CC&IMLS) 1. Agent users should link to, or frame a searchable view of their Company or Office website. 2. This will allow the Agent s website to access the same interface system that the Company/Office is using on their website. The consumer will see either a link, or separate frame within the Company s website. This will allow the same functions as the Company website uses. 3. This option requires a Webmaster or the Agent themselves to set up the initial link, or map the frameable pages, and from that point forward, very little skill and basically no labor is needed to maintain the Agents website listings. 4. An annual cost for this option will be determined by the individual Company or Office, and all Agents MUST have the permission of their DR to use this method. 5. Any technical support necessary will be the sole responsibility of the Agent. MLS VENDOR SUPPORTED SOLUTIONS participants must register with CC&IMLS to receive. SOLUTION 1 DIRECT DOWNLOAD FROM FTP SITE

10 10 1. Enables CC&IMLS participants and/or designated Vendors to receive data from the CC&IMLS system in ASCII (data) and JPG (photos) format so that the CC&IMLS data can be incorporated into the CC&IMLS Members Websites for BR purposes. 2. Data may be downloaded to participants site daily or as needed. 3. The site that the data is being downloaded to must be a secure site requiring a user name and password to access. 4. Participants must register with the Broker Reciprocity Coordinator and complete the 2 page Registration Information and Signature Form. (Addendum E) 5. Participants must have their webmaster/consultant, and/or 3 rd party Vendor complete the required documents. (Addendum F & G) 6. All 3 rd Party Vendors, will be charged a $1,000 fee for data access. The fee must be paid at registration. Participants directly accessing the Direct Download solution for purpose of supporting their own in house produced Broker Reciprocity or VOW website will be considered to be their own 3 rd Party Vendor, and said fee will apply. 7. Participant must follow the registration procedures, providing the Broker Reciprocity Coordinator with the correct information to ensure a smooth operation. (Addendum H) 8. Participants must keep the Broker Reciprocity Coordinator advised of any changes to data reception site. SOLUTION 2 SMART FRAME 1. Rapattoni has an Office or Agent Smart Frame solution enabling CC&IMLS Participants and their associated agents to use as a link on their websites to allow consumers to search the CC&IMLS. Enables CC&IMLS participants and their associated agents to Frame the CC&IMLS Public Database. 2. Data on CC&IMLS smart frame site will be updated daily. 3. Participants are asked to make sure that their webmaster/consultant, and/or 3 rd party Vendor complete the required documents for registration or have previously registered and are listed on the Approved Webmaster/Consultant or 3 rd Party Vendor lists. (Addenda F & G) 4. Participant must follow the registration procedures, providing the Broker Reciprocity Coordinator with the correct information to ensure a smooth operation. (Addendum H) 5. Participants must keep the Broker Reciprocity Coordinator advised of any changes to data reception site. SMART FRAME OPT- IN/OPT-OUT 1. In order for any Participant or their associated agents to access the Smart Frame link, the Participant must be Opted-In for Broker Reciprocity. (Follow registration and activation process noted on Addendum H) PARTICIPANT RESPONSIBILITIES 1. Opting In is not assumed in the Smart Frame function, Participants must complete the Designated Realtor Opt In/Out IDX Registration Form (Addendum H) and fax to the Broker Reciprocity (BR) Coordinator. 2. If an office wishes to Opt out of IDX completely, they will complete this form and select the Opt Out choice, this will alert the BR Coordinator not to activate the Smart Frame function. 3. Once Registration is received, BR Coordinator will activate link function for the Participant. 4. Once link function is activated for Participant, they may activate the function for their associated agents who wish to use the link on their websites. 5. Participant is responsible for providing IDX access to their associated agents through the Admin module in the Manage Member IDX Access function. Participant should review

11 11 associated agents website for Broker Reciprocity Guideline compliance before providing their agent with access to the Smart Frame link. 6. As all CC&IMLS Participants (DR s) are required to supervise their own Agents/Associates websites, all fines and any disciplinary action or issues will be addressed directly to the CC&IMLS Participant (DR). 7. A complete procedure and explanation for this process is located in this document in Addendum PARTICIPANT SOLUTION 1. Smart Frame solution for the Participant includes links found in the Admin module of the CC&IMLS system and provides a URL linking address that the Participant may copy then either add to their office website or provide to their Webmaster. 2. Smart Frame links for the following are provided for the Participant s use on their Office Website: See Our Listings See Our Open Houses See Our Company Listings See Our Company Open Houses See Our Office Information Hyperlink for IDX Framed Solution ASSOCIATED AGENT SOLUTION 1. Smart Frame solution for the Associated Agent once activated by the Participant includes links found in the Admin module of the CC&IMLS system and provides a URL linking address that the Agent may copy then either add to their personal website or provide to their Webmaster. 2. Smart Frame links for the following are provided for the Agent s use on their Personal Website: See My Listings See Agent Information Hyperlink for IDX Framed Solution Virtual Office Websites or NON-BR Options VIRTUAL OFFICE WEBSITES (VOW) OR PRIVATELY ACCESSED WEBSITES Many third party vendors and individual Webmasters have or will provide systems that will allow you to populate websites with CC&IMLS listings other than the Agents /Companys own. Before contracting with a third party vendor for this service, you should check with the CC&IMLS to verify that this vendor has been registered by the CC&IMLS to offer this service. NO Agent or Company is permitted to give out their user name and password to these companies or to anyone else for any reason. (See Fines and Penalties Addendum D for further details). Any registered or non-registered company requesting this information should be immediately referred to the CC&MLS. Virtual Office Websites are available in many levels. Each vendor should be investigated by the Member to determine which service will best suit their wants and needs. Programs may be as involved as allowing the user the download the data in a ASC11 and JPEG format from a FTP server, to then import into their website, (requires assistance through a webmaster, or skilled user). Or it can be as simple as using an enhanced product that not only provides a searchable MLS database, but also provides the member with a contact database that will automatically send s to the client for new properties, and these products will require a minimal amount of skill, and provide technical support services for the member. The cost of these products varies, and all options should be investigated by the CC&IMLS participant before contracting these vendors or Webmaster s services. An updated list of registered

12 12 vendors will be provided on the CC&IMLS website in the Members Only page in the Broker Reciprocity section.

13 ADDENDUM C 13 Website Design Rules & Regulations for CC&IMLS BR Compliance Publicly Accessed Websites: Homepage: 1. Websites must include: Listing Company name regardless of whether the site is a Company s website or an Agent s website. 2. Search functions must provide a separate CC&IMLS search to prevent the co-mingling non- CC&IMLS listings with CC&IMLS BR listings. 3. Agent s websites must identify their parent Company name on their homepage in a style and font size consistent with the majority of information displayed on the page. Search Page: 1. Search functions must provide for a separate CC&IMLS search to prevent the co-mingling of non- CC&IMLS listings with CC&IMLS BR listings. There will be no restriction placed on comingling multiple MLS organizations listings as long as CC&IMLS listings are clearly identified as such. 2. At the bottom of the search page the following disclaimer, or the full disclosure must be displayed in a style and font size consistent with the majority of text on the page: (logo to be provided) The data relating to real estate for sale on this site comes from the Broker Reciprocity (BR) of the Cape Cod & Islands Multiple Listing Service, Inc. Summary or thumbnail real estate listings held by brokerage firms other than [your firm s name] are marked with the BR Logo and detailed information about them includes the name of the listing broker. Neither the listing broker nor {Your Firm s Name} shall be responsible for any typographical errors, misinformation, or misprints and shall be held totally harmless. 3. The search page must display in a style and font size consistent with the majority of text on the page either the following disclosure or the full disclosure. The date field in this disclaimer must be updated each time the database has been updated. This site was last updated [Mo./Day/Year]. All properties are subject to prior sale, changes, or withdrawal. 4. If you choose not to include the entire CC&IMLS database on the website you will need to display at the bottom of the search page the following disclaimer in a style and font size consistent with the majority of text on the page. [Your Firm s Name] has chosen to display only certain towns and/or types or styles of properties. This site may not show all listings that are available through the Cape Cod & Islands Multiple Listing Service, Inc. Search Results Page: 1. Search Results may be displayed in any order. 2. BR database must be updated a minimum of every 7 days to keep data current. Those member participants who are using Data Download or Data Extract options solutions need to be especially compliant with this requirement.

14 14 3. All BR listings are required to include the CC&IMLS BR logo displayed prominently on the same line of the search result information for that listing. 4. Participants may choose to identify their own listings only with their company logo or Company name replacing the BR logo. 5. Each individual Search Result must include a link or similar function which allows the consumer/client to view a more detailed or Full listing sheet or may include a link to a registration page for further detailed information, or access to a Virtual Office Website. 6. Search Results for each listings may display the following fields, and may be no more than a 2 line format. Personal websites may not choose to include additional fields in this view, and may not substitute fields in this view. An example of each property type format, with their required fields is listed below. SINGLE FAMILY SEARCH RESULTS (Thumbnail Photo) Price Bedrooms/Baths Town Year Built (MLS number) Lvg Space Style Village Lot Size CONDO SEARCH RESULTS (Thumbnail Photo) Price Bedrooms/Baths Town Year Built (MLS number) Lvg Space Type Village Complex LAND SEARCH RESULTS (Thumbnail Photo) Price Town Village Acres (MLS number) Category Lot Description MULTI FAMILY SEARCH RESULTS (Thumbnail Photo) Price Type Town Year Built (MLS number) Units Zoning Village Lot Size/Acres

15 15 HOTEL/ MOTEL/ COTTAGE SEARCH RESULTS (Thumbnail Photo) Price Category Town Year Built (MLS number) Units Zoning Village Lot Size/Acres COMMERCIAL/ INDUSTRIAL/ BUSINESS SEARCH RESULTS (Thumbnail Photo) Price Category Town Year Built (MLS number) Bldg. SqFt. Zoning Village Lot Size/Acres 7. Search Results should be in a list format with 1 or 2 lines of text. 8. Search Results may include a photo of the property. 9. Search Results Page may not display more than 25 listings per page. A limit of no more than 200 listings will be allowed per search request. This is to protect the system against unauthorized data scraping. 10. At the bottom of the search page either the following disclaimer or the full disclosure must be displayed in a style and font size consistent with the majority of text on the page. The date field in this disclaimer must be updated each time the database has been updated. The data relating to real estate for sale on this site comes from the Broker Reciprocity (BR) of the Cape Cod & Islands Multiple Listing Service, Inc. Summary or thumbnail real estate listings held by brokerage firms other than [Your Firm s Name] are marked with the BR logo. This site was last updated [Mo./Day/Year]. All properties are subject to prior sale, changes, or withdrawal. Full Detail Page: 1. At the bottom of the search page either the following disclaimer or the full disclosure must be displayed in a text style, and font size consistent with the majority of text on the page. If the listing company and the company displaying the listing are the same, the Courtesy of line may be excluded, however the full disclosure must be present. Courtesy of [Listing Company Name] Disclaimer: All data relating to real estate for sale on this page comes from the Broker Reciprocity (BR) of the Cape Cod & Islands Multiple Listing Service, Inc. Detailed information about real estate listings held by brokerage firms other than [Your Firm s Name] include the name of the listing broker. Neither the listing company nor [Your Firm s Name] shall be responsible for any typographical errors, misinformation, misprints and shall be held totally harmless. The Broker providing this data believes it to be correct, but advises interested parties to confirm any item before relying on it in a purchase decision. Copyright 2002 Cape Cod & Islands Multiple Listing Service, Inc. All rights reserved. 2. Full Detail Page for each listing will be required to display a minimum of the same fields as found on the Search Results requirements, however these will allow the display of any additional fields as long as they are included on the following lists. These lists, and the attached addenda, define the

16 16 maximum fields allowed for display, and the exact field title as it is used in the CC&IMLS system to avoid confusion. The following Addenda provide the CC&IMLS recommended format for Full Display listing sheets. For attached examples of Full Detail Pages see Addenda C-1, C-2, C-3, C- 4, C-5 and C-6. SINGLE FAMILY City, Village, List Price, Listing Number, Total Rooms, Bedrooms, Full Baths, Half Baths, Fireplaces YN, Garage Type (description), Basement Type (description), Waterfront Type (FSN), Waterview YN (FSN), Miles to Beach, Association YN, Year Built, Style, Living Space, (Sq. Ft.), Acres, Zoning, Tax Year, Total Assessment, Taxes, Living Room Length, Living Room Width, Dining Room Length, Dining Room Width, Kitchen Length, Kitchen Width, Master Bedroom Length, Master Bedroom Width, Bedroom 2 Length, Bedroom 2 Width, Bedroom 3 Length, Bedroom 3 Width, Family Room Length, Family Room Width, Laundry Room Level, Foundation, Roofing, Extra Features (Exterior), Frontage, Heat/Cooling, Utilities, Hot Water, and Public Remarks. CONDO City, Village, Complex Name, List Price, Listing Number, Total Rooms, Bedrooms, Full Baths, Half Baths, Fireplaces YN, Garage Type (description), Basement Type (description), Waterfront Type (FSN), Waterview YN (FSN), Miles to Beach, Association YN, Annual Assoc. Fee, Year Built, Type (Condo), Unit Placement, Living Space, (Sq. Ft.), Zoning, Tax Year, Total Assessment, Taxes, Living Room Length, Living Room Width, Dining Room Length, Dining Room Width, Kitchen Length, Kitchen Width, Master Bedroom Length, Master Bedroom Width, Bedroom 2 Length, Bedroom 2 Width, Bedroom 3 Length, Bedroom 3 Width, Family Room Length, Laundry Room Level, Pool YN, Roofing, Extra Features (Exterior), Heat/Cooling, Utilities, Hot Water, and Public Remarks. LAND City, Village, Category, List Price, Listing Number, Waterfront Type (FSN), Waterview YN (FSN), Miles to Beach, Association YN, Zoning, Association Fee, Fee Year, Tax Year, Total Assessment, Taxes, Frontage, Lot Depth, Lot Width, Acreage, Lot Description, Street Features, Water, Gas, Telephone, Sewer, Electrical, Cable, and Public Remarks. MULTI FAMILY City, Village, List Price, Listing Number, Total Units, Style, Garage Features, Parking, Basement Type, Waterfront Type (FSN), Waterview YN (FSN), Miles to Beach, Year Built, Acreage, Zoning, Tax Year, Total Assessment, Taxes, Unit 1 Num Rooms, Unit 1 Num Bedrooms, Unit 1 Num Full Baths, Unit 1 Num Half Baths, Unit 2 Num Rooms, Unit 2 Num Bedrooms, Unit 2 Num Full Baths, Unit 2 Num Half Baths, Unit 3 Num Rooms, Unit 3 Num Bedrooms, Unit 3 Num Full Baths, Unit 3 Num Half Baths, Unit 4 Num Rooms, Unit 4 Num Bedrooms, Unit 4 Num Full Baths, Unit 4 Num Half Baths, Interior Features, Foundation, Roof, Extra Features (Exterior), Siding, Pool YN, Dock YN, Heating/Cooling, Utilities, Hot Water, Landlord Pays, and Public Remarks. HOTEL/ MOTEL/ COTTAGE City, Village, List Price, Listing Number, Total Units, Property Type, Type of Building, Parking Spaces, Parking, License Reg., Waterfront Type (FSN), Waterview YN (FSN), Miles to Beach, Year Built, Acreage, Zoning, Tax Year, Total Assessment, Taxes, Lot Description, Business Operating, Financing Available, Seasonal, Owner Liv. Qtrs, Kitchen, Bathrooms, Laundry, Furnished, Construction, Roof, Siding, Common Features, Heat, Cooling, Utilities, and Public Remarks. COMMERCIAL/ INDUSTRIAL/ BUSINESS City, Village, List Price, Listing Number, Total Units, Property Type, Parking Spaces, Parking, Waterfront Type (FSN), Waterview YN (FSN), Miles to Beach, Business Operating YN, Present Use, Year Built, Acreage, Zoning, Tax Year, Total Assessment, Taxes, Frontage, Lot Description, Condo, Levels, Building Sq. Ft., Seating

17 17 Capacity, Additional Units, Bus. Includes, Office Sq. Ft., Retail Sq. Ft., Industrial Sq. Ft., Warehouse Sq. Ft., Total Leasable Sq. Ft., Basement, Flooring, Walls, Interior Features, Baths/Lavatories, Construction, Foundation, Roof, Siding, Exterior Features, Heating/Cooling, Hot Water, Water, Electric, Sewer, Gas, and Public Remarks. 3. Agents /Company s websites may not choose to include additional fields in this view, and may not substitute fields in this view. 4. Agents/Companies may include photos on the Full Detail Page. 5. Member Participants may identify themselves as Listing Agent on their own listings only. 6. Member Participants may include their contact information, including company Logo, on the Full Detail Page as long as the disclaimer (1) and listing company identification is included on that Page as well. 7. Agents must clearly identify their parent Company Name on the Full Detail Page.

18 Addendum C-1 Proposed ILDX Single Family Full Detail Pg. 18 ABCD REAL ESTATE DOE, JOHN Office: (508) PROPERTY FEATURES Town: CHATHAM Village: Chatham Price: $375,000 MLS/Prop. # : Rooms: 11 Bedrooms: 6 Full Baths: 2 Half Baths: 0 Fireplaces: N Garage Desc.: No Garage Basement Desc.: Full, Interior Acc. Waterfront: N Waterview: F Miles to Beach: 0-.1MI Assoc: Y GENERAL Year Built: 1920 Style: Victorian Living Area (Sq. Ft.): 2,200-2,700 Lot Size/Acres: 0.44 Zoning: Res Tax Year: 1999 Assmt./Taxes: $195,700/$1,855 EXTERIOR Foundation: Concrete Roof: Asphalt, Pitched Exterior Features: Ext. Lgtng, Porch, Screens, Scrnd Porch, Storm Doors, Storm Windows Frontage Sq. Ft.: 115 INTERIOR Living Room: 14 X 12 Dining Room: 11 X 12 Kitchen: 15 X 12 Master Bedroom: 10 X 12 Bedroom 2: 12 X 10 Bedroom 3: 12 X 15 Family Room: 0 X 0 Laundry Room level: 1 MECHANICAL Heat: Water/Sewer/Utilities: Hot Water: Hot Air, Natural Gas Cable TV, Electric, Inspec. Reqd, Pri Sewer, Telephone, Town Water Oil, Tank Remarks: First time on Market for this vintage Nantucket Ice House with income cottage. Tenant pays $650 with lease till Feb 02. High ceilings, perfect for guest house or large family. 35 feet Deeded Beach Rights on White Pond! Courtesy of XYZ Realty Disclaimer: All data relating to real estate for sale on this page comes from the Broker Reciprocity Sharing Listings Online Program of the Cape Cod & Islands Multiple Listing Service, Inc. Detailed information about real estate listings held by brokerage firms other than ABCD REAL ESTATE include the name of the listing broker. Neither the listing company nor ABCD REAL ESTATE shall be responsible for any typographical errors, misinformation, or misprints shall be held totally harmless. The broker providing this data believes it to be correct, but advises interested parties to confirm any item before relying on it for a purchase decision. Copyright 2001 Cape Cod & Islands Multiple Listing Service, Inc. All rights reserved.

19 Addendum C-2 Proposed ILDX Condo Full Detail Pg. 19 ABCD REAL ESTATE DOE, JOHN Office: (508) PROPERTY FEATURES Town: BARNSTABLE Village: Hyannis Complex Name: Iyanough Village Price: $99,000 Prop. # : Rooms : 4 Bedrooms: 2 Full Baths: 1 Half Baths: 0 Fireplaces: N Garage Desc.: No Garage Parking: Assgnd Space Basement Desc.: Slab Waterfront: N Waterview: N Miles to Beach: 2+ MI Assoc: Y Monthly Fee: $145 GENERAL Year Built: 1981 Condo Type: Apartment Unit Placement: Street Level Living Area (Sq. Ft.): Less thn 800 Zoning: HB Tax Year: 2001 Assmt./Taxes: $48,700/$ Assoc. Fee Includes: Common Area, Road Maint, Rubbsh Rmval Restrictions: Pets-Rmks, Trks/Trlers INTERIOR Living Room: 0 X 0 Dining Room: 0 X 0 Kitchen: 0 X 0 Master Bedroom: 0 X 0 INTERIOR Bedroom 2: 0 X 0 Bedroom 3: 0 X 0 Laundry Room level: EXTERIOR Pool: Roof: Exterior Features: MECHANICAL Heat: Water/Sewer/Utilities: Hot Water: N Asphalt, Pitched Patio Electric Town Sewer, Town Water Electric REMARKS: Affordable condo in the heart of Hyannis. Unit has privacy because of location. Newer carpet and paint. High investor concentration. May require 10% or more down payment. Courtesy of XYZ Realty Disclaimer: All data relating to real estate for sale on this page comes from the Broker Reciprocity Sharing Listings Online Program of the Cape Cod & Islands Multiple Listing Service, Inc. Detailed information about real estate listings held by brokerage firms other than ABCD REAL ESTATE include the name of the listing broker. Neither the listing company nor ABCD REAL ESTATE shall be responsible for any typographical errors, misinformation, or misprints shall be held totally harmless. The broker providing this data believes it to be correct, but advises interested parties to confirm any item before relying on it for a purchase decision. Copyright 2001 Cape Cod & Islands Multiple Listing Service, Inc. All rights reserved.

20 Addendum C-3 Proposed ILDX Land Full Detail Pg. 20 ABCD REAL ESTATE DOE, JOHN Office: (508) PROPERTY FEATURES Town: BARNSTABLE Village: Cotuit Category: Residential Land Price: $99,000 Prop. # : Waterfront: N Waterview: F Miles to Beach: 0-.1MI Assoc: N GENERAL Zoning: RF Assoc Fee/Yr: $0/0 Tax Year: 1999 Assmt./Taxes: $0/$0 Rd Frntg-Ft.: 192 Lot Depth: 240 Lot Width: 246 Acres: 1.28 Lot Desc: Cleared, View, Wooded Street Desc: Paved, Public, Town Mntnd MECHANICAL Water: Gas: Telephone: Sewer: Electric: Cabl e: Public at Street At Street At Street Prv Septic At Street At Street Remarks: Ready to build with permit in hand for lovely 3 bedroom large Colonial with farmers porch. Views of Lovell s Pond and 3 acres of private open space behind this 1.28 acre parcel. Construction by Bayberry Building Company Inc., package to sell for $459,900. Courtesy of XYZ Realty Disclaimer: All data relating to real estate for sale on this page comes from the Broker Reciprocity Sharing Listings Online Program of the Cape Cod & Islands Multiple Listing Service, Inc. Detailed information about real estate listings held by brokerage firms other than ABCD REAL ESTATE include the name of the listing broker. Neither the listing comp any nor ABCD REAL ESTATE shall be responsible for any typographical errors, misinformation, or misprints shall be held totally harmless. The broker providing this data believes it to be correct, but advises interested parties to confirm any item before relying on it for a purchase decision. Copyright 2001 Cape Cod & Islands Multiple Listing Service, Inc. All rights reserved.

21 Addendum C-4 Proposed ILDX Multi Family Full Detail Pg. 21 ABCD REAL ESTATE DOE, JOHN Office: (508) PROPERTY FEATURES Town: Barnstable Village: Hyannis Price: $189,000 Prop. # : Number of Units: 2 Type: Two-Family Garage Desc.: No Garage Parking: Unpvd Drvway Basement Desc.: Cape Cod, Crawl Space Waterfront: N Waterview: N Miles to Beach:.5-1MI GENERAL Year Built: 1940 Lot Size/Acres: 0.13 Zoning: Res Tax Year: 2000 Assmt./Taxes: $76,100/$1, INTERIOR Unit 1 Rooms: 4 BR: 2 FB/HB: 1/0 Unit 2 Rooms: 4 BR: 2 FB/HB: 1/0 Unit 3 Rooms: BR: FB/HB: Unit 4 Rooms: BR: FB/HB: Interior Features: HU-Cable TV EXTERIOR Foundation: Roof: Exterior Features: Shingle: Pool: Dock: MECHANICAL Heating/Cooling: Water/Sewer/Utilities: Hot Water: Landlord Pays: Block, Concrete Asphalt, Pitched Fenced yard, Insul Doors, Screens Shingle N N Natural Gas Cable TV, Electric, Gas, Inspec. Reqd, Town Sewer, Telephone, Town Water, Underground Natural Gas, Tank Sewer, Water REMARKS: Investment Opportunity, walk to town and beach, Fully Rented. Courtesy of XYZ Realty Disclaimer: All data relating to real estate for sale on this page comes from the Broker Reciprocity Sharing Listings Online Program of the Cape Cod & Islands Multiple Listing Service, Inc. Detailed information about real estate listings held by brokerage firms other than ABCD REAL ESTATE include the name of the listing broker. Neither the listing comp any nor ABCD REAL ESTATE shall be responsible for any typographical errors, misinformation, or misprints shall be held totally harmless. The broker providing this data believes it to be correct, but advises interested parties to confirm any item before relying on it for a purchase decision. Copyright 2001 Cape Cod & Islands Multiple Listing Service, Inc. All rights reserved.

22 Addendum C-5 Proposed ILDX Hotel/Motel/Cottage Full Detail Pg. 22 ABCD REAL ESTATE DOE, JOHN Office: (508) PROPERTY FEATURES Town: Barnstable Village: Hyannis Price: $389,000 Prop. # : Number of Units: 6 Category: Guest Type of Building: Guest Parking Spaces: 7 Parking: Guest Waterfront: N Waterview: S Miles to Beach: 0-.1MI Licenses/Registrations: GENERAL Year Built: 1970 Lot Size/Acres: 0.17 Zoning: Res Tax Year: 2000 Assmt./Taxes: $270,600/$3, Lot Desc.: Marsh, Sloping, View Bus. Operating: Y Fin. Avail: N Seasonal: N INTERIOR Owner Liv. Qtrs.: Kitchen: BathRooms: Laundry: Furnished: Yes-Separate All Units, Small Refrig Full-All Dryer-Elect, Washer Yes EXTERIOR Construction: Roof: Shingle: Common Features: MECHANICAL Heating: Cooling: Water/Sewer/Utilities: Wood Frame Asphalt, Pitched Shingle Electric Individual, Window Town Sewer, Town Water, REMARKS: 20 years of family operation, across from Veteran s Park/Beach, and walk to Kalmus, near Ferry & popular dining. Beautiful Marsh and Sound views. Courtesy of XYZ Realty Disclaimer: All data relating to real estate for sale on this page comes from the Broker Reciprocity Sharing Listings Online Program of the Cape Cod & Islands Multiple Listing Service, Inc. Detailed information about real estate listings held by brokerage firms other than ABCD REAL ESTATE include the name of the listing broker. Neither the listing comp any nor ABCD REAL ESTATE shall be responsible for any typographical errors, misinformation, or misprints shall be held totally harmless. The broker providing this data believes it to be correct, but advises interested parties to confirm any item before relying on it for a purchase decision. Copyright 2001 Cape Cod & Islands Multiple Listing Service, Inc. All rights reserved.

23 Addendum C-6 Proposed ILDX Commercial/Industrial/Business Full Detail Pg. 23 ABCD REAL ESTATE DOE, JOHN Office: (508) PROPERTY FEATURES Town: Barnstable Village: Centerville Price: $895,000 Prop. # : Number of Units: 3 Category: Professional Parking Spaces: 30 Parking: Unpave Drvway Waterfront: N Waterview: N Miles to Beach: 1-2MI Bus. Operating: N Present Use: Combination GENERAL Year Built: 1990 Lot Size/Acres: 2.98 Zoning: HB-1 Tax Year: 2000 Assmt./Taxes $381,000/$6, Rd Frntg-Ft.: 447 Lot Desc.: Level Condo: N Levels: 1 Bldg. Sqft.: 2000 Seating Capacity: Additional Units: House Bus. Includes: Goodwill INTERIOR CONT. Interior Features: Baths: 1 EXTERIOR Construction: Foundation: Roof: Shingle: Exterior Features: Wood Frame Concrete Asphalt, Pitched Shingle INTERIOR Office SqFt.: 0 Retail SqFt.: 0 Industrial SqFt.: 0 Warehouse SqFt.: 0 Total Leasable SqFt.: 5500 Basement: Full Flooring: Walls: Sheet Rock MECHANICAL Heating/Cooling: Hot Water: Water: Electric: Sewer: Gas: Rad. Electric Natural Gas PWtr on Site 110 Volts Priv Sewer On Site REMARKS: Agent remarks here. Courtesy of XYZ Realty Disclaimer: All data relating to real estate for sale on this page comes from the Broker Reciprocity Sharing Listings Online Program of the Cape Cod & Islands Multiple Listing Service, Inc. Detailed information about real estate listings include the name of the listing broker. Neither the listing company nor the Firm identified on the website shall be responsible for any typographical errors, misinformation, or misprints shall be held totally harmless. The Broker providing this data believes it to be correct, but advises interested parties to confirm any item before relying on it for a purchase decision. Copyright 2002 Cape Cod & Islands Multiple Listing Service, Inc. All rights reserved.