Certified Crisis Management Page 1 of 8
Why Attend This course provides participants with concrete crisis management solutions and strategies, while giving insight into the delivery of effective Crisis Command,, Communications & Intelligence (C3i) implementation and stakeholder response. This is a practical course that provides participants with a framework that is aligned with the British Standards Institute (BSI) BS 11200, coherence with NCEMA 7000 and ISO 22301 and International requirements. It includes specific templates for Crisis Management that participants will be able to take away to use in their own organizations. It incorporates elements that bring Crisis Management to life; and the course identifies how to analyze complex incidents in order to deliver effective effective solutions through best-in-class processes and procedures for building an operational response. For anyone who wants to gain a greater understanding of Crisis Management, and wants to be challenged by realistic scenarios, this is an opportunity not to miss. Course Methodology This course will be highly interactive and include group discussions, videos, case studies and syndicate work. Participants will be involved in scenario based Crisis Management Development Exercises during the course, and be given support to initiate their own Crisis Management strategy throughout the 4 days. Course Objectives By the end of the course, participants will be able to: Understand Crisis Management and its preferred framework for the private and public sectors Understand escalation of incident to crisis to disaster Understand Civil Defence responsibilities Apply effective crisis management tools and techniques for when an organization is under pressure Develop an effective stakeholder management plan for use in a crisis Identify measures that would improve their organizations' crisis management capabilities Target Audience This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business Continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course. Target Competencies Crisis Management Business Continuity Management Risk Management Contingency Planning Internal & External Audit Course Outline Crisis Management Overview Define Crisis Management Crisis Management framework Command centre operational dynamics Invocation pressures & processes Legislation Civil Defence Page 2 of 8
Strategies, structures and command Crisis Management Team Leadership Information flows The timeline technique Crisis Management team essentials Logging of information The 3IA operations board Crisis Management and Communication Brand image and reputation Internal communications External communications Stakeholders Operational partners Social media communications Other miscellaneous issues Page 3 of 8
Meirc Certificate (MPC) MPC certified courses by Meirc Training & Consulting are designed for those willing to challenge themselves and go the extra distance. Participants who fully attend an MPC course and successfully complete the test on the last day, will receive a Meirc Certificate (MPC), in addition to the one they receive for full attendance. MPC certificates are regionally recognized and can be quite valuable when applying for more senior roles within the organization or outside. Location & Date 14-17 Apr, 2019 To be assigned 15-18 Dec, 2019 To be assigned Fees: US$ (including coffee breaks and a buffet lunch daily) Per participant - 2018 US$ 4500 Per participant - 2019 US$ 4700 Fees + VAT as applicable UAE Tax Registration Number 100239834300003 Page 4 of 8
Courses in Planning and Strategy Management Dates Course Name 11-15 Nov, 2018 Certificate in Key Performance Indicators (KPIs) US$ 4900 11-15 Nov, 2018 The Effective Analyst: From Research to 18-20 Nov, 2018 Business Continuity Management US$ 3500 18-22 Nov, 2018 US$ 4900 18-22 Nov, 2018 Developing and Implementing the Business Plan 25-29 Nov, 2018 The Balanced Scorecard: Achieving Performance Excellence 2-6 Dec, 2018 2-6 Dec, 2018 Certified Organization Development US$ 4900 9-13 Dec, 2018 16-20 Dec, 2018 23-27 Dec, 2018 30 Dec - 3 Jan, 2019 13-17 Jan, 2019 3-7 Feb, 2019 3-7 Feb, 2019 Developing and Implementing the Business Plan 10-14 Feb, 2019 17-21 Feb, 2019 24-28 Feb, 2019 Certificate in Key Performance Indicators (KPIs) 3-5 Mar, 2019 Business Continuity Management US$ 3600 3-7 Mar, 2019 17-21 Mar, 2019 Certified Organization Development 17-21 Mar, 2019 Developing Effective Public-Private Partnerships (PPPs) 24-28 Mar, 2019 Language Location Fees Page 5 of 8
Courses in Planning and Strategy Management Dates Course Name Language Location Fees 31 Mar - 4 Apr, 2019 Shaping the Future: Tools for Developing Strategic Foresight 7-11 Apr, 2019 14-18 Apr, 2019 28 Apr - 2 May, 2019 16-20 Jun, 2019 23-27 Jun, 2019 Certificate in Key Performance Indicators (KPIs) 30 Jun - 4 Jul, 2019 The Certified Business Analyst 7-11 Jul, 2019 7-11 Jul, 2019 Strategic Decision Making in Competitive Environments 14-18 Jul, 2019 Building and Presenting a Powerful Business Case 21-25 Jul, 2019 The Balanced Scorecard: Achieving Performance Excellence Munich 4-8 Aug, 2019 25-29 Aug, 2019 Barcelona 8-12 Sep, 2019 Istanbul 15-19 Sep, 2019 The Certified Business Analyst Istanbul 22-26 Sep, 2019 Developing and Implementing the Business Plan 29 Sep - 3 Oct, 2019 Abu Dhabi 6-10 Oct, 2019 Competitive Strategies and Value Innovation 6-10 Oct, 2019 Cairo 13-17 Oct, 2019 The Balanced Scorecard: Achieving Performance Excellence 13-15 Oct, 2019 Business Continuity Management US$ 3600 20-24 Oct, 2019 Certified Organization Development 20-24 Oct, 2019 The Effective Analyst: From Research to Page 6 of 8
Courses in Planning and Strategy Management Dates Course Name 20-24 Oct, 2019 27-31 Oct, 2019 Strategy Management in the Public Sector 3-7 Nov, 2019 3-7 Nov, 2019 10-14 Nov, 2019 17-21 Nov, 2019 Certificate in Key Performance Indicators (KPIs) 17-21 Nov, 2019 Developing Effective Public-Private Partnerships (PPPs) 24-28 Nov, 2019 Developing and Implementing the Business Plan 1-5 Dec, 2019 The Certified Business Analyst 2-4 Dec, 2019 Business Intelligence and Data Analysis Workshop Beirut US$ 3600 8-12 Dec, 2019 Certified Organization Development 8-12 Dec, 2019 Shaping the Future: Tools for Developing Strategic Foresight 15-19 Dec, 2019 22-26 Dec, 2019 22-26 Dec, 2019 22-26 Dec, 2019 29-31 Dec, 2019 Conducting Successful Business Reviews US$ 3600 Language Location Fees Page 7 of 8
Courses in Planning and Strategy Management Dates Course Name Language Location Fees Page 8 of 8