CNL Center Tenant Handbook

CNL Center Tenant Handbook

TABLE OF CONTENTS WELCOME 3 ELEVATORS / ESCALATORS 10 GENERAL BUILDING INFORMATION 4 BICYCLE PARKING AND STORAGE 11 PROPERTY MANAGEMENT TEAM 5 PARKING GARAGE 11 BUILDING RULES AND REGULATIONS SUMMARY 6 DELIVERIES 12 OPERATIONS AND MAINTENANCE SERVICES 7 FITNESS CENTER 13 MAIL SERVICES 8 MOVING POLICY 13 AIR CONDITIONING/LIGHTING/HEATING 8 SECURITY AND ACCESS CARDS 14 KEY AND LOCKS 9 CONTRACTOR RULES AND REGULATIONS 16 SIGNAGE / DIRECTORY LISTING / GRAPHICS 9 FIRE AND EMERGENCY EVACUATION PLAN 18 CLEANING 10 ALTERATIONS AND REMODELING 10 P a g e 2

WELCOME We at Piedmont Office Realty Trust would like to welcome you and thank you for choosing CNL Center for your new office location. Our professional staff looks forward to the opportunity to serve your needs in a manner which will confirm your decision to select our property for your new business address. As you move in and throughout your occupancy, it is our desire to get to know you and your staff and to become partners with you in your quest for business success. Piedmont s Management office is fully staffed, including on-site Building Engineers. We suggest that you designate one individual in your office to be responsible for relaying service requests to us by using the Angus Work Order link at http://www.ng1.angusanywere.com/tenant/piedmont/piedmontreit/default.aspx or you can email us at cnltowers.orlando@piedmontreit.com. You are also welcome to call our office at (407) 649-0036. Again, welcome! We hope you will find CNL Center to be the finest office environment Downtown Florida has to offer. If you have any questions or concerns don t hesitate to call us at (407) 649-0036. Sincerely, Carol Nash Senior Property Manager Susan Case Assistant Property Manager Cell: 407.955.0033 Cell: 407.868.5115 P a g e 3

GENERAL BUILDING INFORMATION Description CNL Tower I CNL Tower II Total Square Footage 345,743 274,946 Year Built 1999 2005 Development of CNL Realty & Development Corp CNL Realty & Development Corp Carter General Contractor Brasfield & Gorrie Hardin Floors 14 12 Floor Plate 25,000 SF 23,000 SF Passenger Elevators 6 5 Service Elevators 1 1 Features Master-planned urban Class A office complex in the heart of downtown Orlando Located with City Commons 5-acre campus, with Orlando City hall between the two buildings State-of-the-art design and technology On-site management Excellent access to major highways Covered walkways attached to covered parking Large and flexible floor plans 24 hour security Across the street from the Grand Bohemian Hotel and Dr. Phillips Center for the Perform Arts, and within walking distance of restaurants, retail and many downtown businesses Served by the OUC district cooling plant; therefore it does not have a traditional chiller plant like most buildings CNL Tower I & II combined square footage is 620,989 sf. These facilities are the second largest concentration of office space in downtown Orlando. P a g e 4

PROPERTY MANAGEMENT TEAM Piedmont s Management Office will be open from 8:00 am to 5:00 pm Monday through Friday, excluding Holidays. The office is located on the 1 st floor of Park Building at 250 S. Orange Avenue, Suite 120P. The telephone number is (407) 649-0036. For after-hours emergencies please call the corresponding security desk at your building: CNL Tower 1 (407) 650-1524 CNL Tower 2 (407) 540-7651 Staff The property management staff is available to assist you in any way possible. Any individual can be reached by calling the property management office or emailing cnltowers.orlando@piedmontreit.com. Carol Nash, Senior Property Manager Carol.nash@piedmontreit.com Susan Case, Assistant Property Manager Susan.case@piedmontreit.com Raquel Farrell, Property Administrator Raquel.farrell@piedmontreit.com Tanya Torres, Customer Service Coordinator Tanya.torres@piedmontreit.com Raymond Goulette, Security Account Manager rgoulette@securamericallc.com Mark Meara, Senior Chief Engineer Greg Kulik, Chief Engineer Dan Brooks, Lead Engineer Jorge Pacheco, Building Engineer Angel Santiago, Building Engineer Holidays CNL Center observes the following Holidays: New Year s Day Good Friday Memorial Day Christmas Day Fourth of July Labor Day Thanksgiving Day P a g e 5

Addresses Description CNL Tower 1 CNL Tower 2 Physical Addresses 450 S. Orange Ave. Orlando, FL 32801 420 S. Orange Ave. Orlando, FL 32801 Rental Remittance Management Office Piedmont-CNL Towers Orlando, LLC PO Box 743690 Atlanta, GA 30374-3690 Piedmont Office Realty Trust Property Management Office 250 S. Orange Ave., Suite 120P Orlando, FL 32801 BUILDING RULES AND REGULATIONS SUMMARY The tenant handbook provides general rules and regulations throughout its content. For detailed rules and regulations please consult your lease. Obstructions Please do not obstruct the sidewalks, entries, passages, corridors, halls, lobbies, stairways, elevators, floors, skylights, windows and other common facilities of the Building. Landlord shall have the right to remove any obstruction or any such item without notice to Tenant and at the expense of Tenant. Nuisance Tenant shall not constitute a nuisance or waste, or obstruct or interfere with the rights of other tenants of the Building, or in any way injure or annoy them, or conflict with the laws relating to fire, or with any regulations of the fire department or with any insurance policy upon the Building or any part thereof, or conflict with any of the rules or ordinances of any governmental authority having jurisdiction over the Building. No Animals, Excessive Noises No birds or animals (other than ADA certified service animals) shall be allowed in the offices, halls, corridors and elevators in the Building. No person shall disturb the tenants of this or adjoining buildings or space by the use of any radio or musical instrument or by the making of loud or improper noises. Bicycles Bicycles or other vehicles shall not be permitted anywhere inside or on the sidewalks outside of the Building, except in those areas designated by Landlord for bicycle parking. P a g e 6

Windows and Entrance Doors Window shades, blinds or curtains of a uniform Building Standard color and pattern only shall be provided for the exterior glass of the Building to give uniform color exposure through exterior windows. Exterior blinds shall remain in the lowered position at all times to provide uniform exposure from the outside. No awnings, curtains, blinds, shades or screens shall be attached to or hung in, or used in connection with any window or door of the Premises without prior written consent of Landlord, including approval by Landlord of the quality, type, design, color and manner of attachment. No Defacing of Premises Except as permitted by Landlord, Tenant shall not mark upon, cut, drill into, drive nails or screws into, or in any way deface the doors, walls, ceilings, or floors of the Premises or of the Building, nor shall any connection be made to the electric wires or electric fixtures without the consent in writing on each occasion of Landlord or its agents, and any defacement, damage or injury caused by Tenant shall be paid for by Tenant. Solicitation Landlord reserves the right to restrict, control or prohibit canvassing, soliciting and peddling within the Building. Smoking Policy In accordance with local governmental law, the Building is a "Non-Smoking" building. As an accommodation to tenants of the Building, Landlord may from time to time designate certain portions of the Property as areas where smoking is permitted ("Smoking Areas"). Obligation to Inform It is the express obligation of the Tenant to inform, in a timely manner, each of its employees, agents, invitees, or guests of the Rules and Regulations of the Building and to cause such parties to comply therewith. OPERATIONS AND MAINTENANCE SERVICES Building services are provided Monday through Friday from 8:00 a.m. to 6:00 p.m., excluding holidays (some leases may vary). On Saturdays from 8:00 a.m. to 1:00 p.m., heating and air conditioning is also provided at no additional cost but must be turned on by calling the Energy Management System for After Hours Control, as further described below. Tenant shall not, without Landlord's prior written consent, install or operate any computer using more than ten (10) AMPS, duplicating or other large business machines or equipment, upon the Premises, or carry on any mechanical business thereon. Tenant shall not install or operate any steam or gas engine or boiler, or carry on any mechanical business in the Premises without Landlord's prior written consent, which consent may be withheld in Landlord's absolute discretion. The use of oil, gas or inflammable liquids for heating, lighting or any other purpose is expressly prohibited. Explosives or other articles deemed extra hazardous shall not be brought into the Building. No flammable, combustible or toxic fluid or substance and no explosives shall be brought into the Building. Tenant shall not cause or permit any gases, liquids or odors to be produced upon or emanate from the Premises. P a g e 7

Water closets and other water fixtures shall not be used for any purpose other than that for which the same are intended, and any damage resulting to the same from misuse on the part of Tenant shall be paid for by Tenant. No person shall waste water by tying back or wedging the faucets or in any other manner. MAIL SERVICES A central postal service center has been provided for your convenience on the first floor. The service center contains individual holding boxes for incoming mail and a drop box. Mail will be available each day after noon, Monday through Friday. There are no mail deliveries on Saturday, Sunday, or legal holidays. Each tenant will be assigned a holding box for incoming mail. Mail will not be delivered to individual suites. Large parcels that do not fit in tenant mailbox will be put into overflow box. Outgoing mail drop boxes are collected Monday - Friday at approximately 10:30 a.m. There will be no collection of outgoing mail on Saturday, Sunday or holidays. Overnight Mail Service UPS Pickup at 6:30 pm Local Postmaster 51 E. Jefferson St. (UPS drop boxes in CNL Center 1 & 2) Orlando, FL 32801-9998 Fed Ex Pickup at 6:30 pm Phone: 800.ASK.USPS (Fed Ex box located in 1st floor at Fax: 407.423.3709 Mail Room CNL Center 2) Mon-Fri 7 am to 5 pm AIR CONDITIONING, LIGHTING AND HEATING Temperature Control The HVAC system in the CNL building is state-of-the-art in design, operation and computer control. It satisfies or exceeds the current industry standards of temperature, humidity, ventilation and filtration. Each suite is divided into different temperature control zones. Tenants may make temperature adjustments through the thermostat which controls an area. The thermostats may be adjusted within a range of 72 78 degrees Fahrenheit. If you need assistance in this area please enter a work order or telephone the management office and we will be happy to assist you. Occasionally we receive requests to close off diffusers. Though we appreciate that having conditioned air blowing directly on one is uncomfortable, closing off a diffuser is not a good alternative. Each diffuser in a zone is carefully balanced so that there is an equal distribution of air so that the temperature is uniform throughout the zone. Closing off a diffuser forces more air from the other diffusers upsetting this balance. This tends to create more problems than it solves. We prefer to redirect the air coming from the diffuser or relocate it if other adjustments will not work. It has come to our attention in the past that some tenants will try to keep warm by bringing in electric space heaters. These are prohibited per NFPA code. They present not only a fire and shock hazard, but the heat they produce adds to the air conditioning load. Also they cause circuit overloading and tripped breakers, which inconvenience everyone on the circuit. If you are too cold, please contact property management and allow us to make the proper adjustments. P a g e 8

The Property Management Office has turned off all air conditioning on Saturday s in order to save energy, reduce electric costs, and reduce the electric expense charged to Tenants. Pursuant to the leases, air conditioning from 8am-1pm on Saturdays is at no charge. However, in order to receive air conditioning on Saturdays, you must request it through Web Smart Air. Lighting Control The primary function of the lighting controls system is to reduce the cost of unnecessary after hours lighting. The system turns off all lights (except emergency lighting) at the end of each operating day at 6:00pm unless otherwise specified in your lease. After Hours Control Each tenant at CNL Center is provided flexibility in control of after-hours lighting and air conditioning. Lighting can be energized in your area and air conditioning may be started for your suite by simply logging in to the Web Smart Air website. Please contact the management office for your login name and password. There may be a service charge for after-hours service. Please see your lease for details. Links to Web Smart Air: CNL Center 1 CNL Center 2 Web Smart Air Link: http://71.42.46.102 Web Smart Air Link: http://71.42.46.38/ KEYS AND LOCKS All new locks, re-keyed locks, new keys and duplicate keys must be contracted through the Property Management Office at the Tenant's expense (unless included with your tenant alterations). All keys shall remain the property of the Landlord. The first two keys for each lock cylinder are provided at no cost; additional keys and other lock shop services are available upon request. In the event an employee leaves your company and does not return their office key, we suggest you contact the Management Office to change the lock to your door(s). SIGNAGE / DIRECTORY LISTING / GRAPHICS Each tenant will be listed by their firm name on the directory on the second floor near the Security Desk. Additionally, the initial suite identification and any individual listing in the directory will be provided at no charge upon move-in. Graphics, signage or identification other than the building standard is not permitted unless defined in the lease or approved by the Landlord in advance. Additional directory entries, updates or changes will be provided for a nominal charge. Each office suite is permitted one sign plaque. Multiple plaques are not allowed in order to maintain aesthetic continuity. P a g e 9

CLEANING Piedmont Office Realty is committed to providing first class cleaning services. As manager, we have contracted cleaning services per the attached building standard specifications. Additional services may be contracted through the management office at Tenant's expense. The janitorial company that cleans the buildings may, at all times, keep a pass key to the Premises, and he and other agents of Landlord shall at all times be allowed admittance to the Premises. Unless explicitly permitted by the Lease, Tenant shall not employ any person other than Landlord's contractors and employees for the purpose of cleaning and taking care of the Premises. Landlord shall not be responsible for any loss, theft, mysterious disappearance of or damage to any property, however occurring. Tenant shall not allow anything to be placed on the outside of the Building, nor shall anything be thrown by Tenant out of the windows or doors, or down the corridors, elevator shafts, or ventilating ducts or shafts of the Building. All trash shall be placed in receptacles provided by Tenant on the Premises or in any receptacles provided by Property Management Office for the Building. ALTERATIONS AND REMODELING If you wish to make improvements or alterations to your office space, you must first obtain approval in writing by the management office and the Landlord. The design, materials, and contractor must be approved prior to commencement of such work. All construction will be supervised and monitored, making sure building standards are maintained. The contractor will be required to adhere to the rules and regulations for contractors as outlined in the following section. Please contact the Management Office if you have any questions. ELEVATORS / ESCALATORS The property provides state of the art elevators manufactured by Otis Elevator Company. Passenger elevators travel at a speed of 500 feet per minute. There is also one service elevator serving the lower level tunnel through the top floor. Elevator locations can be identified at once. The "Bell" button on the panel inside the cab is an alarm and two-way communication system linked directly to building security. A team of Otis service technicians are on call 24 hours, 7 days a week to ensure elevator efficiency. These technicians will be dispatched to correct any problems associated with the elevators. Should the car stop between floors with the door ajar, DO NOT TRY TO CLIMB OUT OR JUMP TO THE FLOOR BELOW. For convenient travel between the first and second floor lobbies, the property provides two Otis escalators that travel at a speed of 100 feet per minute. The escalators will be functioning during normal business hours. P a g e 10

For after-hours access to the passenger elevators, the security access badge is required. For security purposes, the two elevators that service the first floor of the building are controlled by the Security Desk officer. The officer will send the elevator to the first floor when notified through the intercom that a person needs to travel by elevator to the second floor instead of using the escalators. Garage Elevators The garage elevators will operate at all hours without an access card, since they do not provide access directly into the building. To enter the bridge from the garage elevator area, pass the access card in front of the gray card reader at the door to the entrance of the bridge. The garage has 5 passenger elevators serving all levels, 2 on the north side (near South Street) and 3 on the east side (Boone Avenue) by the bridge entrance. Level 3 of the garage will access the bridge for entry into the building. BICYCLE PARKING AND STORAGE Bicycle Parking Lockers have been provided in the City Commons Parking Garage for use by the building s occupants. The lockers are available at no charge and on a first-come first-serve basis. Please ensure your bike is securely locked for we are not responsible for any damage or loss due to theft. Bicycles or other vehicles shall not be permitted anywhere inside the buildings, or on the sidewalks outside the buildings, except at the exterior bicycle racks provided by Landlord for bicycle parking. PARKING GARAGE The City Commons Parking Garage is a 2,200 space garage built to service CNL Center 1 and 1 and City Hall. The facility is managed by Lanier Parking Solutions, who is responsible for all of the parking operations. Their office is located on the ground level of the garage, off the Boone Avenue entrance and is open from 8:00 am to 5:00 pm Monday through Friday. A manager is also on duty during peak evening hours. The telephone number for Lanier Parking Solutions is 407-540-0057. Monthly Parking The parking garage is open for public parking as long as space is available. Tenants of CNL Center I and II and City Hall and their employees have priority when issuing cards for monthly parking. All contract parkers must submit an Access Control Form (see form section) through an Angus Work Order to obtain an access card. All parking is on a non-reserved basis, unless a specific space has been assigned. The access card is used to enter and exit the facility. This garage is equipped with Anti-Passback, which means that you must use your card in an in-and-out sequence, or the card readers will not let you access the garage. In order to exit you may have to pay the maximum daily rate of $12.00 if the sequence has been broken. Monthly parkers who have forgotten their access cards may go to the Parking Bureau office during normal business hours and receive a one-day pass, or call and request that one be left in the cashier booth. If prior arrangements are not made, you may be charged the maximum daily rate to exit. P a g e 11

Validation coupons may be purchased from Lanier Parking Solutions at a 20% discount off of the hourly rate. Hours of Operation The garage is open for public entry from 6:00 a.m. to 8:00 p.m. Monday through Friday and is closed to the public on Saturday and Sunday. Access to the garage is available from Boone Avenue during all hours of operation and from South Street from 6:00 a.m. to 4:00 p.m. Signs have been strategically placed throughout the garage to guide your progress into and out of the property. For more information about the City Commons Parking Garage including their rates, please see visit their website at www.citycommonsparking.com. DELIVERIES All deliveries to the building must be made via the loading dock and service elevators. For details of their locations, please contact the Property Management Office. These service freight elevators are available Monday through Friday from 7:00 a.m. to 4:00 p.m. and after hours and weekends by reservation only. Deliveries requiring a loading dock, parking facilities, or dollies are required to use the loading dock located across Boone Avenue and enter the building through the tunnel. Access to the dock is available from Boone Avenue through the truck tunnel just to the south of the garage. Upon entering the Loading Dock and registering with the dock master, provide the following information: (1) Tenant to whom you are delivering, (2) Suite Number and (3) Approximate time needed to deliver. After registering with the dock master, he will provide an access card for the service elevator, then you may proceed through the tunnel to the service elevator. Delivery Rules Material Deliveries: All must be made through the loading dock, tunnel and freight elevator. The same route must be used when exiting the building. Hours: Monday through Friday 7:00 a.m. - 4:00 p.m. All other delivery times must be arranged in advance through the building Management Office. All Materials Must Be Taken Directly from Loading Dock to its delivery location. Materials of any kind may not be stored or piled in hallways or the loading dock area. Materials found in any of these areas will be removed and stored at tenant s expense. Movement of Materials in and out of the building must be by rubber-wheeled carts, and handled in such a way as not to cause damage to painted surfaces, floors, walls and ceiling. The cost of repairing damage caused by material movement will be the responsibility of the owner of the material. All damage must be reported to the Management Office for evaluation and billing information. P a g e 12

Deliveries of six or more pieces of furniture cannot be made during normal delivery hours, unless prior arrangements have been made with the Property Manager. FITNESS CENTER The Property Management Office is offering the employees of CNL Center the use of the fitness center named Park Fitness at the Park Building located between Lincoln Plaza and SunTrust Center. Please visit the fitness center s website at www.parkfitnessorlando.com for information on classes, personal training, etc. The fitness center is open from 6:00 am-8:00 pm, Mon-Fri, and will require an separate access card to enter. If you would be interested in joining, please complete the SunTrust Access Form and Membership Agreement. You will also need to visit www.suntrustcenter.info/toc.cfn to set up your payments. Click on the Paypal link on the bottom right hand corner and follow the prompts for monthly payments. Send the Access Form, Membership Agreement, and a copy of the PayPal confirmation of payment to suntrust.orlando@piedmontreit.com. Please allow 24 hours for us to program your access card. The card will be delivered to the security desk in your building and they will notify you when it is ready to pick up. MOVING POLICY The following policy pertains to the moving of furniture, equipment, and supplies into or out of CNL Center. Any moving company, delivery company, supplier, or person not adhering to this policy will not be allowed to enter the premises, or will be required to discontinue whatever action which is in violation of the policy. Any deviation or variance from this policy must be approved by the Property Manager. Any request for variances must be submitted in writing. Policies 1. Mover will contact the Management Office no fewer than 5 business days before the anticipated date of move in. Mover will establish a firm arrival time with the Property Manager within those hours available for move in: 6:00 p.m. to 10:00 p.m. Monday through Friday 8:00 a.m. to 12:00 noon Saturday Late Saturday, Sunday, and holiday move in days are available, but any additional expense for guard or management supervision will be at tenant's expense. 2. Mover is responsible for inspecting intended route of move-in in the company of the Property Manager and to make notes of any existing damages. Mover and tenants will bear the entire expense of repairs or damages which are not noted in writing. 3. Any item which could be considered hazardous or life threatening must be inventoried in writing. Written inventory must be delivered to the Management Office 5 days in advance. P a g e 13

4. Any variance from approved arrival time in excess of one hour will be billed to the mover at a rate of $50 per hour. Mover's supervisor will report to the building dock master s office. Supervisor will take possession of elevator operation keys and will be required to leave their driver's license as a deposit. 5. Under no circumstances will any elevator other than the padded freight elevator be used for moving any furniture, equipment, material, or supplies into or out of the building. 6. All vehicles being used will be parked in the loading dock at City Commons Parking Garage. 7. Trucks will be accommodated according to the availability of loading dock bays. NOTE: The loading dock has 18 foot clearance and is equipped with a lift. 8. Clean masonite sections will be used as runners on all finished floors where heavy furniture or equipment is being moved. Sections must be a minimum of 1/4 inch in thickness and taped at all joints to prevent sliding. All walls, door facings, elevator cabs, and other areas along the route must have protective covering. 9. All boxes, tape, protective coverings, or any other items not remaining permanently in the building must be removed before the mover leaves the premises. Debris is not to be deposited in building trash compactors. 10. The mover must deliver to the Property Management Office, or leave on file with the Management Office, a current certificate of insurance in the amount of, or in excess of, the amounts as dictated by Landlord. The certificate of insurance must be delivered at least 24 hours before the anticipated move and must name Piedmont - CNL Towers Orlando, LLC as Additional Insured. The Property Manager reserves the right to increase the amounts of coverage required. SECURITY AND ACCESS CARDS Access to the building is restricted by security to maintain a safe comfortable working environment for all tenants. The security officers utilize a proactive approach to security with deterrence and prevention as their main priorities. Although CNL Center has around the clock security, we rely on tenants within the building to assist security by also being proactive. Security does not always know which individuals belong on a certain floor of the building, however, employees of these floors do. It is necessary from time to time, for a tenant to report to security individuals that appear to be suspicious. Security is here to help, not hinder the normal operations, and as such will respond to assist when needed. In order to obtain an access card, a dedicated employee from your office will need to complete the Access Card Control Form and create a work order in Angus, attaching the access control form to the work order. This will be dispatched to the security desk in your building and an officer will create a card and notify you it is ready and that the employee needs to visit the security desk to have their picture taken to attach to the card. The dedicated person in your office will control issuing new cards, retrieve cards from terminated employees, and lock the extra cards in a security location. They will also be responsible for notifying the security desk via an Angus Work Order to delete a card from the system for terminated employees. P a g e 14

If you need to obtain several access cards at the same time for a group of new employees, you may submit the request on one Angus Work Order. Be sure to attach all the forms to the work order. CNL Center has been designed with both safety and security in mind. The building is equipped with the following systems: Closed Circuit Camera System. Located in key areas of CNL Center to record activity on a continuous basis. Access Control. There are card readers on exterior entrances to the building to restrict after-hours access and maintain a secure atmosphere. There are also card readers on most elevator lobby doors as well as emergency stairwells to keep individuals from entering tenant s spaces without authorization. After-hours access to the passenger elevators is also controlled by card readers. The service elevator is controlled by an access card 24 hours a day, 7 days a week. Life Safety Equipment. Fire alarms are monitored at the security desk as well as a central monitoring station. There are pull stations, fire extinguishers and fire exits located on each floor and they are clearly marked. All floors and areas are equipped with horns, strobes and a voice evacuation system. The horns and strobes activate to signal fires and other emergencies. The voice evacuation system announces emergencies and aids with the safe and orderly evacuation of the building in an emergency. Security Procedures To reduce the likelihood of property loss to both the tenants and employees of CNL Center, it is necessary for you, the tenant, to be proactive. Below are some simple precautions to take which will assist you in reducing property loss: 1. Be aware of your surroundings a. Know who belongs on your floor. b. Acknowledge any individuals that you do not recognize. Offer them assistance in locating the proper individual or location. c. Do not allow strangers to wander around your floor unaccompanied. d. Monitor vendor activity. Make sure service representatives stay within the area they are working. 2. Take precautions a. Designate one employee to control keys to sensitive areas. b. Always lock the entrance door when working late or early if the receptionist is not on duty. c. Do not leave your reception area unattended for any length of time. d. Never leave cash or other personal valuables on your desk unattended. e. Lock your purse, pocketbook or wallet in a desk drawer or filing cabinet when you are not carrying it. f. Items of personal or sentimental value should not be left on your desk overnight. g. Do not bring excessive amounts of cash to work with you. What to do if you encounter a problem: 1. Contact the CNL Center Security Desk if: a. You discover a theft b. You observe a suspicious person P a g e 15

c. You find something out of the ordinary d. You discover any type of crime which has already occurred that requires Security s response e. Any emergency situation requiring immediate response that Security can provide fire, bomb threats, medical emergencies, etc. require that you call 911 first, then the security desk Never overlook suspicious situations. Security is on the property at CNL Center to help you. Security cannot help if they do not know there is a problem. CONTRACTOR RULES AND REGULATIONS All general contractors, contractor s employees and agents, subcontractors, service groups (hereafter referred to as contractors ) planning to perform work in CNL Center must, prior to beginning a job, register with the Property Management Office. All contractors will produce, upon request of Piedmont Office Realty Trust, any city or state licenses necessary to perform their work. Insurance Prior to commencement of tenant's work, the tenant and all contractors shall provide or cause to be taken out the minimum insurance coverage required by the Landlord s and must be maintained throughout the performance of the tenant's work. Please contact the Property Management Office for details of the minimum requirements. Tenant shall supply landlord with certificates of insurance or such other evidence as Landlord may require prior to the commencement of any of the tenant's work. Tenant shall cause all contractors to supply certificates of insurance or such other evidence as landlord may require prior to contractor commencing any of the Tenant's work. In all cases, Certificates of Insurance shall list the following entities as additional insured s: Piedmont- CNL Orlando Towers, LLC c/o Piedmont Office Management 250 S. Orange Avenue, Suite 120P Orlando, FL 32801 Other Contractor Rules & Regulations A construction permit from the City of Orlando Building Department must be properly displayed at the job site upon start-up of the project if required. All tools, equipment, and building materials must enter the building via the service tunnel, loading dock and service elevator system. Access to the loading dock is from Boone Street. Removal of trash, tools and equipment must be made via the same route. Use of the service elevators is by Access Card only. Piedmont Office Realty/Security will provide you with an access card for elevator use on a daily basis. All large deliveries that require significant use of the service elevator must be prearranged and scheduled through the property management office. Passenger elevators and escalators are not to be used for the transporting of tools, materials, and trash or construction personnel at any time. P a g e 16

All trash and debris shall be delivered and deposited into receptacles at those locations designated by Landlord. Any accumulations of trash and debris within the premises, corridors, walkways, loading dock, or other common areas will result in Landlord's performance of such work and all costs related shall be charged back to the Tenant. All work for a Tenant must be confined within the Tenant space. Public Corridors, vacant units, and stairways are not to be used for the storage of materials or as a workshop. Tracking of construction dirt into the public corridors or stairways must be prevented. If janitorial or rest rooms are used for cleanup, they must be cleaned properly before the end of each workday. Any damaged caused by the contractors are to be reported to the Property Management Office immediately and will be the responsibility of the Tenant. Construction noises must be limited during normal business hours (7:00 a.m. to 7:00 p.m. weekdays and 8:00 a.m. to 1:00 p.m. Saturdays) to such that they are inaudible to other Tenants. Unavoidable noisy demolition or construction work must be scheduled during other than normal business hours. Any and all construction variances from the construction plans approved by the Landlord must have prior approval by Landlord before work can commence. Mechanical and electrical room keys are checked out at Security Desk only if the driver's license is left. All connections, tie-ins, or alterations to the Building Life Safety and Roofing Systems must be performed by the Landlord. All contractors are responsible for making their own parking arrangements while performing tenant improvements. Personal or company vehicles parked within the loading dock areas or other restricted parking areas of the facility will be towed at the vehicle owners expense. All work shall comply with the State and Local Building Code and the Regulations of the national Board of Fire Underwriters. Tenant or tenant's contractor shall field check and verify all dimensions and conditions at the jobsite. Any variations will be called to the attention of the Landlord. Tenant and tenant's contractor shall be solely responsible for the protection of all finished work from potential damages caused by the Landlord's work or the work being undertaken in adjacent tenant premises. Tenant or tenant's contractors agree to pay all transportation charges on their material and/or equipment to the point of use and shall be responsible for all unloading, checking and storing. Tenant or tenant's contractors shall furnish all temporary light and power complete with all wiring, lamps and similar equipment, as required for the completion of work. All such temporary lighting and power wiring shall be removed upon completion of Tenant's work. No eating or drinking is allowed in the building, except in work areas, contractor's office, or areas specifically designated by Landlord. No smoking is allowed in the building at any time. No loud music is allowed in construction areas. Doors to all spaces under construction will be closed at all times. Areas under construction, as well as storage areas in all unoccupied space, are to be kept clean and in an orderly fashion on a daily basis. All materials and equipment hauling to occupied floors will be done before 7:30 a.m. or after 5:30 p.m. Protective covering must be placed on all finished floors for protection. Construction personnel are confined to those areas in which they are working. They will not be allowed to congregate on the grounds. P a g e 17

Areas around trash receptacles in parking areas are to be kept clean by the tenant's contractors. No alcoholic beverages, etc. are allowed on the property. Construction personnel are prohibited from traveling on landscaped areas. Absolutely no owner supplied materials are to leave the jobsite. Under no circumstance will any contractor enter any mechanical, electrical, etc. spaces without prior approval of Property Management Office. Under no circumstances will any work be performed on the base building Mechanical, Electrical, Plumbing systems, and Life Safety systems without prior approval of the Management Office, i.e. fire sprinkler system, smoke detector system, water supply system, sanitary /storm system, main electrical distribution system, HVAC system. All permits, final inspections, Certificates of Occupancy, licenses, etc., shall be obtained by Tenant in a timely manner at Tenant's sole expense. Tenant and tenant's contractors shall adhere to all Federal and State Safety Regulations. Tenant and tenant's contractors shall provide and maintain fire protection equipment within the premises as required for safe working conditions, or as required by Landlord's insurance or public safety officials. Contractors will be required to wear a contractor s badge which they will be provided at the security desk. Strictly prohibited work practices are as follows: Storing or installing combustible materials above finished ceilings or in any other concealed, non-sprinklered space without Landlord's prior approval. Creating any structural load, temporary or permanent in excess of 100 pounds per square foot. Cutting any holes in Landlord's installed floor slabs, walls or roof without Landlord's prior written approval. Installing or displaying any signs, other than the standard construction location, identification signs as approved in writing by Landlord. Interfering with the completion of Landlord's work in the premises or base building structure. Working without evidence of insurance and/or building permits. Commencing Tenant's Work prior to receipt of Landlord's approval of the final plans. Exceptions to any of the above regulations can only be made through the consent of landlord. Landlord reserves the right to stop work in progress and notify contractor's employer for violations of the above rules and regulations. Work will not proceed further until all parties agree to comply with the above rules and regulations. Purpose FIRE AND EMERGENCY EVACUATION PLAN The purpose of a fire and emergency evacuation plan is to provide guidelines for the safe and orderly evacuation of tenants and visitors of the CNL Center. Please see the CNL Center Emergency Evacuation Plan for additional information. P a g e 18