Co-operative Management Conference June 6 8, 2018

Co-operative Management Conference June 6 8, 2018 Are you looking for new ideas and information to strengthen your co-op management skills? Would you like to meet and network with other co-op managers? Join us for the 2018 Co operative Management Conference the only national professional development opportunity for managers and staff of housing co-operatives! One of many of CHF Canada s annual meeting events and activities, our 2018 CMC program includes events and workshops for both new and experienced managers.

CMC events and highlights Planning your stay: Most of the CMC events and workshops will be held at the Hotel Grand Pacific in Victoria, BC. Check out these great discounts and opportunities to expand your co-op s training: If your co-op is registering two or more participants, the second and subsequent participants are half price. Young managers can take advantage of reduced fees with the Think Young discount (link). CMC registration: Wednesday, June 6, 9:30 a.m. at the Victoria Conference Centre. Pick up your AGM bag, name tag, workshop confirmation, general meeting registration and local information. Please note that only CMC participants will be able to register between 9:30 a.m. and 11 a.m. Other AGM participants may register beginning at 11 am. Opening Plenary Lunch: Wednesday, June 6, 11 a.m. at the Hotel Grand Pacific Ballroom. Coffee will be served at 11 a.m. and lunch begins at noon. Co-op Staff and Managers Reception: Wednesday, June 6, 5 p.m. at the Hotel Grand Pacific Ballroom West. Co-op Staff and Managers Lunch: Friday, June 8, 12:30 p.m., at Old Spaghetti Factory, 703 Douglas Street, Victoria. This optional networking event is hosted by the Ontario Co-op Housing Staff Associations Network. Don t forget to buy your ticket when you register online. Co-op Managers Reference Group CHF Canada would like to thank the members of the Co-op Managers Reference Group: Sandi Enns, Judith Sainsbury, David McFarlane and David Waters, for their valuable contributions to this year s Co-operative Management Conference.

Main Events Opening Plenary Lunch Wednesday, June 6 11 a.m. 1:30 p.m. Hotel Grand Pacific Ballroom All CMC participants are welcome to attend the Opening Plenary Lunch. It s a great opportunity to receive updates on important issues for co-op managers and staff. This year, you will also elect one representative to the Co-op Managers Reference Group for a two-year term. The Opening Plenary Lunch is included in your registration fee, and you will receive a ticket in your registration package. Sponsored by Prentice Yates & Clark Co-op Managers and Staff Reception Wednesday, June 6 5 6 p.m. Hotel Grand Pacific Ballroom West Relax with some refreshments after your first day at this informal get-together. Meet other managers and staff from across Canada and network with sector organizations that support co op housing. Sponsored by Iler Campbell and Institute of Housing Management (IHM) Co-op Staff/Managers Lunch Friday, June 8 12:30 1:30 p.m. Old Spaghetti Factory, 703 Douglas Street, Victoria $30Attend this optional lunch for discussions and networking with your peers. This energetic and exciting opportunity for co-op managers to share useful ideas and knowledge with others is hosted by the Ontario Co-op Housing Staff Associations Network. Don t forget to buy your ticket when you register online! CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 1

Institute of Housing Management (IHM) The Institute of Housing Management offers an accreditation program for property managers. Co-op managers can get a head start on property management training. The IHM program includes five compulsory courses and one elective course. The compulsory courses are: Property and building administration Strategic and financial planning for property managers Human relations for property managers Tenancy Law in Ontario To learn more about the Institute of Housing Management, visit www.ihmcanada.net. Core course (June 4 8, 2018) For the 11 th year, IHM will offer one of its core property management courses, Property and building administration for property managers, as part of the Co-operative Management Conference. Elective courses Making your dollars go the distance (June 4-6, 2018) Marketing your co-operative community (June 6-8, 2018) For the fifth time, we will also present two IHM elective courses, Making your dollars go the distance and Marketing your co-op community. Both courses provide a half-credit towards your IHM accreditation. Certificate program courses P1 (IHM core course) Institute of Housing Management certificate program James Mellor This course is designed to give the managers involved in the field of property management a general understanding of the principles of multi-unit residential building construction and the various systems within buildings, such as the plumbing, electrical, HVAC, building envelope and fire-safety systems. Emphasis is placed on preventive maintenance, repair/replacement of various building components, inspections, safety, compliance with regulatory requirements and contract administration. Course schedule This course begins on Monday morning, continues all day Tuesday through Thursday, and ends on Friday morning. When you register for this course you will be registered for all the sessions. Monday, June 4: 9 a.m. 12 p.m. and 1:30 4:30 p.m. Tuesday, June 5: 9 a.m. 12 p.m. and 1:30 4:30 p.m. Wednesday, June 6: 9 10:30 a.m. and 1:30 4:30 p.m. Thursday, June 7: 9 a.m. 12 p.m. and 1:30 4:30 p.m. Friday, June 8: 9 a.m. 12 p.m. Registration and course details Fees: Course fees are included in your CMC registration. An additional $100 fee is required to cover the cost of course materials and instruction. You will be invoiced for the additional fee once you have registered for the course. Deadline and course maximum: Registration deadline is April 30. There is a maximum of 30 participants, first come, first served. A minimum of 20 registrations must be reached by April 1 for the course to be offered. Course materials: In May you will receive the course materials and pre-work instructions. It is important to provide a civic mailing address for courier delivery of course materials so you can complete the pre-work before the course. Exam: There will be a written exam on the morning of Friday, June 8, 2018. Course location: This course will be presented at the Hotel Grand Pacific, and we recommend that you reserve your accommodation there. CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 2

Institute of Housing Management (IHM) continued P2 Making your dollars go the distance (half credit IHM elective) Institute of Housing Management certificate program Philip Eram As property managers, we are expected to be jacks of all trades who can somehow make the funding available to us deliver the best outcome for our housing communities. Finding the right balance between needs and wants, and ensuring that operational demands are met and that residents are satisfied is a talent and skill that property managers, particularly in the non-profit housing sector, must develop. During this course, we will explore effective methods and simplified systems to make our housing dollars go further. We will review the concept of budgeting, what is really important in the financial statements and how we can keep track to ensure we don t lose track. Participants will: review the basics of budgeting what s really important in the financial statements learn how to monitor and keep spending on track with the budget better understand financial information through a simplified process to help property managers remain focused use financial data to effectively say no and prioritize spending needs versus wants. Course schedule This course begins on Monday continues Tuesday, and wraps up Wednesday morning. When you register for this course you will be registered for all sessions. Monday, June 4: 9 a.m. 12 p.m. and 1:30 4:30 p.m. Tuesday, June 5: 9 a.m. 12 p.m. and 1:30 4:30 p.m. Wednesday, June 6: 9 10:30 a.m. Registration and course details Fees: Course fees are included in your CMC registration. An additional $100 fee is required to cover the cost of course materials and instruction. You will be invoiced for the additional fee once you have registered for the course. Deadline and course maximum: Registration deadline is April 30. There is a maximum of 24 participants, first come, first served. A minimum 20 registrations must be reached by April 30 for the course to be offered. Course materials: In May you will receive the course materials and pre-work instructions. It is important to provide a civic mailing address for courier delivery of course materials so you can complete the pre-work before the course. Course location: This course will be presented at the Hotel Grand Pacific, and we recommend that you reserve your accommodation there. P3 Marketing your co-operative community (half credit IHM elective) Institute of Housing Management certificate program Philip Eram This training is ideal for managers of co-op housing communities who want to learn proven methods and successful approaches to achieving 100% unit occupancy and improving member satisfaction and retention. You will learn simple and successful marketing and member retention techniques, including how to: effectively advertise and communicate your message increase your co-op s status as a first choice for applicants reduce member turnover and improve retention promote your co-op s benefits and stand out in a competitive environment improve member satisfaction maximize positive word-of-mouth advertising enhance your co-op s community image and reputation increase awareness and understanding of member needs and community demographics. Course schedule This course begins on Wednesday afternoon, continues all day Thursday, and wraps up Friday morning. When you register for this workshop you will be registered for the entire session. Wednesday, June 6: 1:30 4:30 p.m. Thursday, June 7: 9 a.m. 12 p.m. and 1:30 4:30 p.m. Friday, June 8: 9 a.m. 12 p.m. Registration and course details Fees: Course fees are included in your CMC registration fee. An additional $100 fee is required to cover the cost of books and instruction. You will be invoiced for the additional fee once you have registered for the course. Deadline and course maximum: Registration deadline is April 30. There is a maximum of 24 participants, first come, first served. A minimum of 20 registrations must be reached by April 30 for the course to be offered. Course materials: No preparation work is required for this course. The course manual will be available at the beginning of the course. Course location: This course will be presented at the Hotel Grand Pacific, and we recommend that you reserve your accommodation there. CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 3

Workshop registration tips The CMC is specifically focused on the training needs of co-op managers. In order to attend the CMC, you must be a co-op manager or staff member and register in this category. Make sure you choose workshops to fill all time slots. If you do not select workshops for all time slots, you will have to sign up onsite. Many workshops are full by then. There is a limit on how many people can attend each workshop, on a first-come, first-served basis. So don t delay. Register online today. CMC participants also are welcome to register for any workshops in the Member Education Forum (MEF). Check out the MEF workshop program for a complete list of workshop times and descriptions. Workshop topics CMC workshops Make sure to check out the topic streams below to help you choose the right balance and be on your way to sustaining the long-term viability of your co-op s business and community. Whether you are a new manager or staff member, need a refresher or are interested tackling emerging issues, we ve got you covered! Supporting governance P3 Marketing your co-operative community (IHM course) P4 Handling difficult conversations with members P12 Supporting good governance P14 Good member service P23 This is your co-op manager calling P31 Ontario eviction refresher Co-op management and finances Sponsored by The Agency P2 Making your dollars go the distance (IHM course) P5 Managing your arrears P11 Long-term financial planning P21 Young managers roundtable P34 Investment options for housing co-ops P32 Social media and new technology Planning and asset management P1 P6 (IHM course) Making your planning tools work for your co-op P11 Long-term financial planning P22 Managing capital projects P33 Trash talkin Healthy communities P13 Violence and harassment investigation P16 Smoking and cannabis in co-ops P26 Human rights and your co-op Development and government relations P15 Ready for action: Growing the sector (part one) P25 Ready for action: Growing the sector (part two) P24 Social housing modernization and the National Housing Strategy (Ontario) P35 Co-ops in the National Housing Strategy era P36 Managing change and co-op development CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 4

CMC workshops continued Wednesday, June 6 1:30 4:30 p.m. Supporting governance Co-op management and finances Planning and asset management Healthy communities Development and government relations P4 Handling difficult conversations with members Supporting governance Jennifer Threndyle Learn how you can handle challenging conversations and deal with emotional interactions with your members. Knowing how to handle difficult conversations, such as providing bad news or negative feedback, is critical in maintaining and strengthening your relationships with members and board members. P5 Managing your arrears Co-op management and finances Judy Shaw Managing arrears is an essential part of sound financial management. High arrears are time-consuming for both the board and staff and can lead to financial difficulty. We ll talk about how your co-op can keep arrears low by creating a culture where co-op members pay on time and in full. We ll also discuss techniques to use to collect arrears. P6 Making your planning tools work for your co-op Planning and asset management Moderator: David Howard Panelists: Halina Kuras, Emily Rude and David Spackman We all know how important it is to have the right planning tools at your disposal. We ll look at the difference between the raw data you get in a BCA and the information you need to implement a capital plan. We ll hear from asset management experts on how they take the engineer s report and turn it into something that makes sense for a co-op community in the long-term. CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 5

CMC workshops continued Thursday, June 7 9 a.m. 12 p.m. Supporting governance Co-op management and finances Planning and asset management Healthy communities Development and government relations P11 Long-term financial planning Planning and asset management Halina Kuras How much does your co-op know about its financial future? Do you know how changes in your operating costs, the housing market and capital repairs will affect your co-op? And what are your options for future refinancing? You ll need to have a long-term financial plan for your co-op that forecasts reserves and operating results, cash flows and financing requirements. P12 Supporting good governance Supporting governance Anjala Kulasegaram Supporting good governance is one of the Core Management Standards but what does it actually involve? We will discuss the manager s role and share ideas on how co-op managers can support the board and members in their quest for good governance. P13 Violence and harassment investigation Healthy communities Jennifer Threndyle The investigation of violence and harassment incidents is a core activity within a healthy and safe workplace. It is also a requirement under provincial safety legislation and human rights codes. We ll cover the purpose and benefits of an investigation, legal reporting requirements, the steps of an effective investigation, communication methods, documenting, and report writing. You ll be equipped with the essential knowledge, skills and tools to effectively address issues of violence and harassment in the workplace. P14 Good member service Supporting governance Denise McGahan Co-ops of every kind are organized to provide services to their members. In our case, the service is housing, which can make a huge difference in the quality of life of our members. So how do we know if we re serving our members? And how can we involve our members in a discussion about what we can do better? Join us for an engaging discussion on how your co-op can: best meet the service needs of your members communicate in a clear and timely manner and adopt the new Good Member Service Charter. Note: This is a joint workshop open to both members and P15 Ready for action: Growing the sector (Part 1) Development and government relations Jada Basi and Karen Brodeur Is your co-op ready to take part in growing the co-op housing sector? Do you have some specific project ideas about how your co-op can get involved and lead change? Are you passionate about this issue and want to learn and network with other co-op members? This full-day session is for you! As a small group we will learn about the critical path to development, your role in the process, how to identify specific opportunities and challenges, and how to engage your co-op members in the process and work with local stakeholders. Note: This is a full-day session open to both members and CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 6

CMC workshops continued Thursday, June 7 9 a.m. 12 p.m. continued Supporting governance Co-op management and finances Planning and asset management Healthy communities Development and government relations P16 Smoking and cannabis in co-ops Healthy communities Moderator: Peter Gesiarz Presenters: Celia Chandler and Grant Haddock The new federal legislation on growing and using cannabis is just around the corner, and it will have implications for housing co-ops. You may be wondering, what will this mean for your co-op? Join our legal experts Celia Chandler LLP and Grant Haddock LLP as they tackle smoking and cannabis questions such as: Will the new cannabis legislation allow members to grow plants in their units? How do co-ops address the issue of second-hand smoke? How can co-ops balance the rights of all its members? What kinds of policies related to smoking are helpful and effective? Note: This is a joint workshop open to both members and CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 7

CMC workshops continued Thursday, June 7 2 4:30 p.m. Supporting governance Co-op management and finances Planning and asset management Healthy communities Development and government relations P21 Young managers roundtable Co-op management and finances Moderators: Anjala Kulasegaram and Cynthia Mitchell Are you a young (under 35) co-op manager and looking to connect with other young co-op managers? This session is for you! Join your colleagues from across Canada for this fun, low-key workshop where we ll discuss the ups and downs that come with being a manager of a housing co-op. You ll have a chance to share your experiences and hear from others. P22 Managing capital projects Planning and asset management Housing Services Corporation representative Do you have a roof replacement, new windows, siding, flooring or other major renovations in your future? With limited funds for capital repairs, the co-op needs to ensure funds are spent wisely. The work needs to be done right, on time and on budget. We ll talk about the manager s role in hiring consultants, bidding and award processes, and contract administration. P23 This is your co-op manager calling Supporting governance Denise McGahan What co-op managers report, write and say has a big impact. Well thought out communication is one of the keys to a successful co-op. Come to this workshop to learn more about: writing reports and letters giving oral reports and general communication in the co-op. P24 Social housing modernization and the National Housing Strategy (Ontario) Development and government relations Simone Swail The Ontario Ministry of Housing will be holding a consultation on social housing modernization that could change the relationship between HSA co-ops, services managers and potentially even our members. By June, the Ontario and federal governments will likely have signed an agreement on the National Housing Strategy. Hear from the experts about what s being considered for social housing modernization, and what all the new funding means for co-ops in Ontario. Note: This is a joint workshop open to both members and managers of co-ops in Ontario. P25 Ready for action: Growing the sector (Part 2) Development and government relations Jada Basi and Karen Brodeur Is your co-op ready to take part in growing the co-op housing sector? Do you have some specific project ideas about how your co-op can get involved and lead change? Are you passionate about this issue and want to learn and network with other co-op members? This full-day session is for you! As a small group we will learn about the critical path to development, your role in the process, how to identify specific opportunities and challenges, and how to engage your co-op members in the process and work with local stakeholders. Note: This is a full-day session open to both members and P26 Human rights and your co-op Supporting governance Celia Chandler Is your co-op aware of its human rights obligations? What steps can your co-op take to be proactive about potential human rights and prevent complaints? Join us to hear from co-op legal expert Celia Chandler, a partner at Iler Campbell LLP, and explore practical suggestions about how co-op boards can meet their duty to accommodate co-op members. Note: This is a joint workshop open to both members and CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 8

CMC workshops continued Friday, June 8 10:30 a.m. 12 p.m. Supporting governance Co-op management and finances Planning and asset management Healthy communities Development and government relations P31 Ontario eviction refresher Supporting governance Keith Moyer The new eviction system has been in place for four years. For some, it s starting to become old hat, but sometimes problems come up. We ll provide a high-level overview of the new system and review some common pitfalls that co-ops have experienced. P32 Social media and new technology Co-op management and finances Moderator: Lee Pepper We see new technological advances every day (or maybe even every hour)! How do we bring new technology into our co-op without being techies or breaking the bank? We ll look at some practical ways to move with the times and modernize your co-op office, your board practices and your co-op s presence in the community. You ll learn some tips to start increasing efficiency, improving communication and reducing paper. P34 Investment options for housing co-ops Co-op management and finances Joe Hayes For some, making investment choices can seem complicated and daunting. Co-ops are increasingly required to be financially savvy and more self-sufficient, and managing non-real estate assets is a critical part of this. We ll examine investment basics and key investment concepts and review the considerations co-ops may have in making investment decisions. Whether you need an introduction to investing or just a refresher, you will leave with a good overview of: managing your investments capital reserves asset classes, and sector and investment types and mutual funds and other funds. Note: This is a joint workshop open to both members and P33 Trash talkin Planning and asset management David Spackman Part of being a housing provider is dealing with damaged, dirty, abandoned or even seriously trashed units. Besides being disappointing, dealing with trashed or abandoned units can be both difficult and expensive. Join us while we talk trash about how to: reduce the chances of a unit being abandoned or trashed deal with a unit that is trashed or abandoned, including regaining possession deal with the physical damages, and cover and reclaim the cost of repairs and document the co-op s claim for damages. CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 9

CMC workshops continued Friday, June 8 10:30 a.m. 12 p.m. continued Supporting governance Co-op management and finances Planning and asset management Healthy communities Development and government relations P35 Co-ops in the National Housing Strategy era Planning and asset management Doug Wong The National Housing Strategy s release in November 2017 outlined the Government of Canada s desire to get back into housing. But what does this mean for co-ops? And how can we harness the power of our membership to ensure the coop model plays a significant role in the development of new affordable housing during the next decade? We ll provide an update on where we stand with the National Housing Strategy and how our movement of a quarter-million strong can influence policy. Note: This is a joint workshop for both members and P36 Managing change and co-op development Development and government relations New ideas and projects come with many challenges for everybody involved. Sometimes what seems like a positive step forward to some can feel threatening or impossible to others. The process of growing co-op housing involves more than the mortar and bricks of constructing new homes. It also means engaging with our co-op members to ensure they feel part of the change and support the outcomes, which ultimately may affect their homes too. Join us to discuss how to engage productively with co-op members on the impact of development on their co-op. Note: This is a joint workshop open to both members and CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 10

Workshop leaders Jada Basi is Manager of Housing and Community Planning at CitySpaces Consulting. Karen Brodeur is Program Manager, Co-operative Services (Atlantic) at CHF Canada. Celia Chandler is a lawyer at Iler Campbell LLP in Toronto, and specializes in issues primarily geared to housing providers. Philip Eram, B.Sc., F.I.H.M., is President of Precision Property Management Inc. Peter Gesiarz is Program Manager, Co-operative Services at CHF Canada (Ontario Region). Grant Haddock is Founder of Haddock & Company Lawyers in Vancouver, and specializes in a client base of housing co-operatives, strata corporations and contractors. Joe Hayes is a consultant with Encasa Financial. David Howard is Program Manager, Refinancing at CHF Canada. Halina Kuras is Director of Finance and Operations at COHO Management Services Society. Anjala Kulasegaram is a co-op advisor at the Co-operative Housing Federation of Toronto. James Mellor, F.I.H.M., is Director of operations for Precision Property Management Inc. Denise McGahan is Program Manager, Member Services at CHF Canada (Southwestern Ontario). Cynthia Mitchell is Program Manager, Member Engagement at CHF Canada. Keith Moyer is Manager, Co-operative Services at CHF Canada (Ontario Region). Lee Pepper is Communications Co-ordinator at CHF Canada. Emily Rude is Asset Management Advisor at Co-operative Housing Federation of British Columbia. Judy Shaw is a co-op consultant and a CHF Canada workshop leader. David Spackman is Manager, Co-operative and Asset Management Services at CHF Canada. Simone Swail is Manager, Government Relations at CHF Canada (Ontario Region). Jennifer Threndyle is the AODA Specialist at Workplace Safety and Prevention Services. Doug Wong is Program Manager, Policy and Government Relations at CHF Canada. CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 11

Workshop schedule at a glance IHM course Supporting governance Co-op management and finances Planning and asset management Healthy communities Development and government relations Monday, June 4 and Tuesday, June 5 9 a.m. 4:30 p.m. Thursday, June 7 continued 1 4:30 p.m. P1 P2 (IHM course) Making your dollars go the distance (IHM course) P1 P3 (IHM course) Marketing your co-operative community (IHM course) 2 4:30 p.m. Wednesday, June 6 9 10:30 a.m. P1 P2 (IHM course) Making your dollars go the distance (IHM course) P21 Young managers roundtable P22 Managing capital projects P23 This is your co-op manager calling P24 Social housing modernization and the National Housing Strategy (Ontario) P25 Ready for action: Growing the sector (part 2) P26 Human rights and your co-op 1:30 4:30 p.m. P1 P3 P4 P5 P6 (IHM course) Marketing your co-operative community (IHM course) Handling difficult conversations with members Managing your arrears Making your planning tools work for your co-op Friday, June 8 9 a.m. 12 p.m. P1 P3 (IHM course) Marketing your co-operative community (IHM course) Thursday, June 7 9 a.m. 12 p.m. P1 P3 (IHM course) Marketing your co-operative community (IHM course) P11 Long-term financial planning P12 Supporting good governance P13 Violence and harassment investigation P14 Good member service P15 Ready for action: Growing the sector (part 1) P16 Smoking and cannabis in co-ops 10:30 a.m. 12 p.m. P31 Ontario eviction refresher P32 Social media and new technology P33 Trash talkin P34 Investment options for housing co-ops P35 Co-ops in the National Housing Strategy era P36 Managing change and co-op development CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 12

Contact us National Office 311 225 Metcalfe Street Ottawa, ON K2P 1P9 Tel: 613.230.2201 Fax: 613.230.2231 Toll-free: 1.800.465.2752 Ontario Region 313 720 Spadina Avenue Toronto, ON M5S 2T9 Tel: 416.366.1711 Fax: 416.366.3876 Toll-free: 1.800.268.2537 Vancouver Office 220 1651 Commercial Drive Vancouver, BC V5L 3Y3 Tel: 604.879.4116 Fax: 604.879.4186 Toll-free: 1.877.533.2667 Manitoba Office Box 124 30 360 Main Street, Unit 13B Winnipeg, MB R3C 3Z8 Tel: 204.947.5411 Toll-Free: 1.888.591.3301 Nova Scotia Office Suite 405 202 Brownlow Avenue Dartmouth, NS B3B 1T5 Tel: 902.423.7119 Fax: 902.423.7058 Toll-free: 1.866.213.2667 www.chfcanada.coop chfcanada CHF CANADA 2018 AGM CO-OPERATIVE MANAGEMENT CONFERENCE VICTORIA 13