Oligopoly Theory (8) Product Differentiation and Spatial Competition

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Oligopoly Theory (8) Product Differentiation and Spatial Competition Aim of this lecture (1) To understand the relationship between product differentiation and locations of the firms. (2) To understand the difference between mill pricing and delivered pricing. Oligopoly Thoery 1

Outline of the 8th Lecture 8-1 Shopping Model and Shipping Model 8-2 Hotelling Model 8-3 Price-Setting Shopping Model 8-4 Circular-City Model 8-5 Agglomeration 8-6 Price-Setting Shipping Model 8-7 Quantity-Setting Shipping Model 8-8 Non-Spatial Interpretation of Shipping Model 8-9 Non-Spatial Product Differentiation Models 8-10 Mixed Strategy Equilibria 8-11 Linear and Circular City Models Revisited Oligopoly Thoery 2

Two Models of Spatial Competition (1) Mill Pricing Model (Shopping Model) Consumers pay the transport costs. Consumers go to the firm's shop. (2) Delivered Pricing Model (Shipping Model, Spatial Price Discrimination Model) Firms pay the transport costs. Firms bring the goods to the markets. Oligopoly Thoery 3

Mill Pricing Model (Shopping Model) Nagaokakyo Kawaramachi Umeda Takatsuki Ibaragi Awaji Oligopoly Thoery 4

Mill Pricing Model (Shopping Model) Mitaka Kichijoji Tachikawa Musashisakai Kokubunji Kunitachi Oligopoly Thoery 5

Delivered Pricing Model (Shipping Model, Spatial Price Discrimination Model) Tohoku Hokkaido Kyusyu Kansai Tokai Kanto Oligopoly Thoery 6

Mill Pricing (Shopping) Models Oligopoly Thoery 7

Hotelling Duopoly Model, Fixed Price Model, Shopping Model. Consider a linear city along the unit interval [0,1], where firm 1 is located at x 1 and firm 2 is located at x 2. Consumers are uniformly distributed along the interval. Each consumer buys exactly one unit of the good, which can be produced by either firm 1 or firm 2. Each consumer buys the product from the firm that is closer to her. Each firm chooses its location independently. Oligopoly Thoery 8

Hotelling the location of firm 1 the location of firm 2 0 1 firm 1's demand firm 2's demand Oligopoly Thoery 9

Relocation of Firm 1 the location of firm 1 the location of firm 2 0 1 firm 1's demand firm 2's demand This relocation increases the demand of firm 1, resulting in a larger profit of firm 1 Oligopoly Thoery 10

Equilibrium Best Response of Firm 1 If the location of firm 2 is larger than 1/2, then the location just left to it is the best reply for firm 1. If the location of firm 2 is smaller than 1/2, then the location just right to it is the best reply for firm 1. Two firms agglomerate at the central point. Oligopoly Thoery 11

Best reply for firm 1 the optimal location of firm 1 the location of firm 2 0 1 Oligopoly Thoery 12

Best reply for firm 1 the optimal location of firm 1 the location of firm 2 0 1 Oligopoly Thoery 13

Equilibrium the location of firm 1 the location of firm 2 0 1 Oligopoly Thoery 14

Interpretation of the linear city (1) city ~ spatial interpretation (2) product differentiation ~ horizontal product differentiation (3) political preference (3) interpretation of minimal differentiation ~The policies of two major parties become similar. However, following the interpretation of (1) and (2), the model lacks the reality since consumers care about prices as well as the locations of the firms. Oligopoly Thoery 15

Vertical Product Differentiation Vertical differentiation~higher quality product, lower quality product If the prices of two products are the same and all consumers choose product A, not product B, then two products are vertically differentiated and product A is a higher product market. We can formulate a vertically differentiated product model by the Hotelling line. Oligopoly Thoery 16

Vertical Product Differentiation All consumers choose firm 1 if the prices of two firms are the same. consumers the location of firm 2 0 1 the location of firm 1 Oligopoly Thoery 17

Endogenous Price Duopoly Model, Shopping Model. Consider a linear city along the unit interval [0,1], where firm 1 is located at x 1 and firm 2 is located at x 2. Consumers are uniformly distributed along the interval. Each consumer buys exactly one unit of the good, which can be produced by either firm 1 or firm 2. Each consumer buys the product from the firm whose real price (price +transport cost) is lower. Oligopoly Thoery 18

One-Stage Location-Price Model Duopoly Model, Shopping Model. Consider a linear city along the unit interval [0,1], where firm 1 is located at x 1 and firm 2 is located at x 2. Consumers are uniformly distributed along the interval. Each consumer buys exactly one unit of the good, which can be produced by either firm 1 or firm 2. Each consumer buys the product from the firm whose real price (price + transport cost) is lower. Each firm chooses its location and price independently. Oligopoly Thoery 19

One-Stage Location-Price Model No pure strategy equilibrium exists. Given the price of the rival, each firm has an incentive to take a position closer to the rival's (the principle of the Hotelling). Given the minimal differentiation, each firm names the price equal to its marginal cost, resulting in a zero profit. Each firm has an incentive for locating far away each other. Given the price of the rival, each firm again has an incentive to take a position closer to the rival's (the principle of the Hotelling). Oligopoly Thoery 20

Two-Stage Location then Price Model The same structure as the previous model except for the time structure. Each consumer buys the product from the firm whose real price (price +transport cost) is lower. Transport cost is proportional to (the distance) 2.~quadratic transport cost. In the first stage, each firm chooses its location independently. In the second stage they face Bertrand competition. d'aspremont, Gabszewics, and Thisse, (1979, Econometrica) Oligopoly Thoery 21

Maximal Differentiation firm1's location firm 2's location 0 1 Oligopoly Thoery 22

Equilibrium Maximal Differentiation Each firm has an incentive to locate far away from the rival so as to mitigate price competition. A decrease in x 2 -x 1 increases the demand elasticity ~ price becomes more important An increase in the demand elasticity increases the rival's incentive for naming a lower price. Through the strategic interaction (strategic complements), the rival's lower price increases the incentive for naming a lower price. further reduction of the rival's price Oligopoly Thoery 23

Why Quadratic? Why do we use quadratic transport cost function? Hotelling himself use linear (proportional to the distance) If we use linear transport cost, the payoff function becomes non-concave no pure strategy equilibrium exists Oligopoly Thoery 24

second stage subgame the location of firm 1 the location of firm 2 0 1 firm 1's demand a reduction of P 1 Oligopoly Thoery 25

second stage subgame the location of firm 1 the location of firm 2 0 1 firm 1's demand a further reduction of P 1 Oligopoly Thoery 26

second stage subgame the location of firm 1 the location of firm 2 0 1 firm 1's demand again, a further reduction of P 1 Oligopoly Thoery 27

second stage subgame the location of firm 1 the location of firm 2 0 1 If the transport cost is linear, all consumers here are firm 1's demand indifferent. Oligopoly Thoery 28

Firm 1's demand P 1 0 X 2 X 1 1 Oligopoly Thoery 29 Y 1

Linear Transport Costs Difficulties (1) Demand function (and so profit function) is not differentiable. ~ Analysis becomes complex substantially. (2) Non-concavity of the profit function Problem (1) disappears as long as the transport cost function is strictly convex, while (2) takes place if t'' (distance) is small. It is possible that no pure strategy equilibrium exists even when t'' >0. Oligopoly Thoery 30

Strong Convexity Difficulty when t'' is too large. If t'' is too large, given the moderate price p 2, firm 1 can monopolize the market near to its location. Thus, it has an incentive to name a high price and obtains the market near to its location only. Given this high price, firm 2 raises the price Given firm 2's high price, firm 1 reduces the price substantially and obtains a larger market. Given firm 1's low price, firm 2 has an incentive to raise the price and obtain the market near to its location only. firm 1 raises the price. ~similar to Edgeworth Cycle. Oligopoly Thoery 31

Linear-Quadratic Transport Costs Linear-quadratic transport cost = α(distance) + β(distance) 2 (1) Pure strategy equilibrium exits unless β is too small (α is too large). (2) Non-maximal differentiation can appear in equilibrium. Anderson (1988) Oligopoly Thoery 32

Possible Location of the Outside of the Linear City, Tabuchi and Thisse (1995), Lambertini (1997) firm1's location firm 2's location 0 1 This is a corner solution. Firms may be able to locate outside the city. Then a further product differentiation appears in equilibrium. Oligopoly Thoery 33

Strategic Behavior in Two Spatial Models Two models (a model allowing firms to locate outside the city (model 2) and a model not allowing (model 1) yield the contrasting implications.) In the first stage, firms make strategic commitments discussed in 7 th lecture. In the second stage, firms chooses their locations. In the third stage, firms chooses their prices. Oligopoly Thoery 34

Matsumura and Matsushima (2013a,b) In Model 1, commitment inducing aggressive behavior (lower production cost, a positive weight for sales in management reward, and so on) induces aggressive pricing, resulting in a lower profits. Firms avoid such a commitment. I Model 2, commitment inducing aggressive behavior induces aggressive location choice as well as aggressive pricing. The former induces less aggressive location of the rival and increases its profit. The former effect dominates the latter and firms make such commitment. ~ Model 2 may result in larger CS. Oligopoly Thoery 35

Non-Uniform Distribution of Consumers Suppose that consumers agglomerate at the center of the city. Oligopoly Thoery 36

Non-Uniform Distribution of Consumers Tabuchi and Thisse (1995) 0 1 Oligopoly Thoery 37

Non-Uniform Distribution of Consumers Tabuchi and Thisse (1995) Firm 1's location Firm 2's location 0 1 Question: The competition is (more, less) severe under this distribution than under the uniform distribution. Oligopoly Thoery 38

Non-Uniform Distribution and Competition Suppose that p 1 = p 2 = p E in equilibrium under uniform distribution. Given p 2 = p E, firm 1's optimal price (best response) is (higher, lower) than p E under non-uniform distribution (triangle distribution) in the previous sheet. Oligopoly Thoery 39

Symmetric Location Two firms compete to obtain the consumers around the center~price elasticity of the demand is higher under this distribution accelerates competition 0 1 the location of firm 1 the location of firm 2 Oligopoly Thoery 40

Asymmetric Location The relocation of firm 1 reduces the price elasticity of the demand mitigates competition asymmetric equilibrium locations 0 the location of firm 1 the location of firm 2 1 Oligopoly Thoery 41

Two-Dimension Space Tabuchi (1994) Oligopoly Thoery 42

Maximal Differentiation Oligopoly Thoery 43

Maximal Differentiation Firm 1's Demand Firm 2's Demand Oligopoly Thoery 44

Maximal Differentiation Firm 1's Demand Firm 2's Demand reduction of the firm 1's price Oligopoly Thoery 45

Non-Maximal Differentiation lower price elasticity of the demand it mitigates competition Oligopoly Thoery 46

Equilibrium Oligopoly Thoery 47

Circular-City Model Vickrey (1964), Salop (1979) Oligopoly Thoery 48

Properties of Circular-City Model (1) Symmetry ~ no central- periphery structure Advantage for analyzing n-firm oligopoly modes. (2) Pure strategy equilibrium can exist when transport cost function is linear or even concave. Oligopoly Thoery 49

Equilibrium locations under linear-quadratic transport cost Both strictly convex and concave transport cost usually yield this type of equilibrium De Frutos et al (1999,2002) the location of firm 1 the location of firm 2 Oligopoly Thoery 50

Equilibrium locations under linear transport cost the location of firm 1 All locations between two points are equilibrium location These also equilibrium locations Kats (1995) the location of firm 2 Oligopoly Thoery 51

Agglomeration In reality firms often agglomerate (firms often produce homogeneous products). There are other factors of product differentiation, which are not represented by the linear city. Products are differentiated even if firms agglomerate at the center.~de Palma et al. (1985) Externality ~ Mai and Peng (1999) Delivered Pricing, Cournot~Hamilton et al. (1989) Uncertainty Location then Collusion Cost Asymmetry Oligopoly Thoery 52

Matsumura and Matsushima (2009) The same structure except for asymmetric costs between duopolists. Firm 1 s unit cost is 0, Firm 2 s is c >0 Small cost difference Maximal Differentiation Large cost difference No Pure Strategy Under large cost difference, the major firm (lower cost firm) prefers agglomeration, whereas the minor firm still prefers maximal differentiation conflict of interests No pure strategy equilibrium mixed strategy equilibrium: Firms randomly choose both edges of the city agglomeration with probability ½. Oligopoly Thoery 53

Friedman and Thisse (1993) Duopoly Model, Location then Price Model, Symmetric Firms Firms choose locations Firms collude. They divide their collusive profits according to the relative profits at status quo. agglomeration Many (Japanese) legal scholars think that nonproduct differentiation and collusion are closely related. This model supports this view. Oligopoly Thoery 54

Intuition behind agglomeration Firm 1 moves from the edge to the center Its profit decreases and the rival s profit also decreases Its own profit~hotelling effect (positive)+ competition accelerate effect (negative) Rival's profit~hotelling effect (negative)+ competition accelerate effect (negative) improves bargaining position of firm 1. This is why agglomeration appears in locationcollusion model. Oligopoly Thoery 55

Subsequent works Jehiel (1992) Nash Bargaining central agglomeration without side payment Rath and Zhao (2003) egalitarian solution and Kalai-Smorodinsky solution multiple equilibria including central agglomeration exist. These result does not hold under even slight cost difference between two firms (Matsumura and Matsushima, 2011) Oligopoly Thoery 56

Delivered Pricing (Shipping) Models Oligopoly Thoery 57

delivered-pricing model Consider a symmetric duopoly. Transport cost is proportional to both distance and output quantity (linear transport cost). In the first stage, each firm chooses its location independently. In the second stage, each firm chooses its price independently. Each point has an independent market, and the demand function is linear demand function, P=A-Y. No consumer's arbitrage. Production cost is normalized as zero. A is sufficiently large. Oligopoly Thoery 58

second stage subgames The structure is the same as the Bertrand Model in a homogeneous product market. The firm closer to the market (the firm with lower transport cost to the market) obtains the whole market and the price is equal to the rival's cost. ~The price depends on the rival's location only (does not depends on its location) as long as it supplies for the market. Oligopoly Thoery 59

second stage subgame the location of firm 1 the location of firm 2 0 1 the market for which firm 1 supplies Oligopoly Thoery 60

Equilibrium Prices Suppose that the unit transport cost is T=td where d is the distance between the market and the location of the firm. Suppose that x 1 =1/4 and x 2 =3/4. Question: Derive the equilibrium price at the market x (0 x 1/2). Oligopoly Thoery 61

Equilibrium Location the location of firm 1 the location of firm 2 0 1 Equilibrium location of firm 1 is larger than 1/4 Hamilton et al (1989). Oligopoly Thoery 62

Equilibrium Location Firm 1 chooses its location so as to minimize the transport cost given the prices of the rival. If the demand is inelastic, firm 1 chooses 1/4 (central point of its supply area). If the demand is elastic, firm 1 put a larger weight on the market for which it supplies larger output. Firm 1 chooses a location closer to the central point 1/2. Oligopoly Thoery 63

Equilibrium Location The relocation affects the supply area. Should firm 1 consider this effect when it chooses its location rather than considering transport cost only. The profit from the marginal market is zero, so the marginal expansion of the supply area does not affect the profits. Firms care about its transport costs only. Oligopoly Thoery 64

Spatial Cournot Model Consider a symmetric duopoly. Transport cost is proportional to both distance and output quantity (linear transport cost). In the first stage, each firm chooses its location independently. In the second stage, each firm chooses its output independently. Each point has an independent market, and the demand function is linear demand function, P=A-Y. No consumer's arbitrage. Production cost is normalized as zero. A is sufficiently large. Hamilton et al (1989), Anderson and Neven (1991) Oligopoly Thoery 65

Properties of Spatial Cournot Model Market overlap ~ Two firms supply for all markets Market share depends on the locations of the two firms. Oligopoly Thoery 66

Second Stage Competition Suppose that the unit transport cost is T = td where d is the distance between the market and the location of the firm. Suppose that x 1 = 1/4 and x 2 = 3/4. Question: The market share of firm 1 at point 0 market is (larger than, smaller than, equal to) that at point 1. Oligopoly Thoery 67

Equilibrium Location the location of firm 1 the location of firm 2 0 1 Two firms agglomerate at the central points. similar result in oligopoly. Anderson and Neven (1991). Oligopoly Thoery 68

Location and Transport Costs A slight increase of x 1 0 1 The area for which the relocation increases the transport cost of firm 1 The area for which the relocation decreases the transport cost of firm 1 Oligopoly Thoery 69

Non-Uniform Distribution of the location of firm 1 Population the location of firm 2 0 1 Suppose that population density is higher at central, like Tabuchi and Thisse (1995). more incentive for central agglomeration Oligopoly Thoery 70

Non-Uniform Distribution of Population the equilibrium location of firm 1 the equilibrium location of firm 2 0 1 Suppose that population density is higher at the end points, barbell model. Firms may far away from the central point. Oligopoly Thoery 71

Welfare Implications in Cournot Matsumura and Shimizu (2005) the equilibrium location of firm 1 the equilibrium location of firm 2 0 1 the second best location of firm 1? the second best location of firm 2? Oligopoly Thoery 72

Welfare Implications in Cournot Matsumura and Shimizu (2005) the equilibrium location of firm 1 the equilibrium location of firm 2 0 1 the second best location of firm 1? the second best location of firm 2? Oligopoly Thoery 73

Welfare Implications in Bertrand Matsumura and Shimizu (2005) the equilibrium location of firm 1 the equilibrium location of firm 2 0 1 the second best location of firm 1? the second best location of firm 2? Oligopoly Thoery 74

Welfare Implications in Bertrand Matsumura and Shimizu (2005) the equilibrium location of firm 1 the equilibrium location of firm 2 0 1 the second best location of firm 1? the second best location of firm 2? Oligopoly Thoery 75

Spatial Cournot with Circular-City Consider a symmetric duopoly. Transport cost is proportional to both distance and output quantity (linear transport cost). In the first stage, each firm chooses its location independently on the circle. In the second stage, each firm chooses its output independently. Each point has an independent market, and the demand function is linear demand function, P=A-Y. No consumer's arbitrage. Production cost is normalized as zero. A is sufficiently large. Pal (1998) Oligopoly Thoery 76

Equilibrium Location Without loss of generality. we assume x 1 =0 Consider the best reply for firm 2. Oligopoly Thoery 77

Location and Transport Costs the area for which the relocation of firm 2 increases transport cost An increase of x 2 the area for which the relocation of firm 2 decreases transport cost Oligopoly Thoery 78

Equilibrium Location the output of firm 2 is small The location minimizing the transport cost of firm 2. the output of firm 2 is large Oligopoly Thoery 79

Question: The resulting market price at market 0 is (lower than, higher than, equal to) that at market 1/4. Equilibrium Location Oligopoly Thoery 80

Answer: The resulting market price at market 0 is equal to that at market 1/4 since the sum of marginal costs of two firms is constant across the market. Equilibrium Location Oligopoly Thoery 81

Equilibrium Location the equilibrium location of firm 2 Maximal distance is the unique pure strategy equilibrium location pattern as long as the transport cost is strictly increasing. Oligopoly Thoery 82

Equilibrium Location Question: Suppose that the unit transport cost is concave with respect to the distance. The resulting market price at market 0 is (lower than, higher than, equal to) that at market 1/4. Oligopoly Thoery 83

Equilibrium Location in Oligopoly Equidistant Location Pattern Oligopoly Thoery 84

Equilibrium Location in Oligopoly Partial Agglomeration ~Matsushima (2001) Oligopoly Thoery 85

Equilibrium Location in Oligopoly a continuum of equilibria exists ~Shimizu and Matsumura (2003), Gupta et al (2004) Oligopoly Thoery 86

Equilibrium Location in Oligopoly Under non-liner transport cost Oligopoly Thoery 87

Equilibrium Location in Oligopoly Under non-linear transport cost Oligopoly Thoery 88

Spatial Interpretation of Shipping Model Firm 1 Firm 2 Market A Market B Oligopoly Thoery 89

Non Spatial Interpretation of Shipping Model: FMS Eaton and Schmitt (1994) Variant (firm 2) Base Product (firm 2) Firm 1 Firm 2 Base Product (firm 1) Variant (firm 1) Oligopoly Thoery 90

Non Spatial Interpretation of Shipping Model: Technological Choice (Matsumura (2004)) Firm 1 Firm 2 Market A: Market B: Small Car Large Car Oligopoly Thoery 91

Mixed Strategy Equilibria Oligopoly Thoery 92

Uniqueness of the Equilibrium Shopping, Hotelling, quadratic transport cost, uniform distribution(standard Location-Price Model) The unique pure strategy equilibrium location pattern is maximal differentiation. However, there are two pure strategy equilibria. (x 1, x 2 )=(0,1), (x 1, x 2 )=(1,0) Mixed strategy equilibria may exist. In fact, many (infinite) mixed strategy equilibria exist Bester et al (1996). Oligopoly Thoery 93

Cost Differential between Firms Consider a production cost difference between two firms. When the cost difference between two firms is small, the maximal differentiation is the unique pure strategy equilibrium location pattern. When the cost difference between two firms is large, no pure strategy equilibrium exists. Suppose that firm 1 is a lower cost firm and the cost difference is large. The best location of firm 1 is x 1 =x 2 (minimal differentiation), while that of firm 2 is either x 2 =1 or x 2 =0 (maximal differentiation). Oligopoly Thoery 94

Cost Differential between Firms Consider a production cost difference between two firms. When the cost difference between two firms is large, no pure strategy equilibrium exists. In this case, the following constitutes a mixed strategy equilibrium. Both firms choose two edges with probability 1/2. This does not constitute a mixed strategy equilibria without cost difference. Oligopoly Thoery 95

mixed strategy equilibria under quadratic transport cost (Shopping, Bertrand) the locations of firm 1 the locations of firm 2 non-maximal differentiation, Ishida and Matsushima (2004). Oligopoly Thoery 96

mixed strategy equilibria (Shopping, Cournot) the locations of firm 1 (no-linear transport cost) the locations of firm 2 Oligopoly Thoery 97

mixed strategy equilibria (linear transport cost) a continuum of equilibria exists ~Matsumura and Shimizu (2008) Oligopoly Thoery 98

Two Standard Models of Space (1) Hotelling type Linear-City Model (2) Salop type (or Vickery type) Circular-City Model Linear-City has a center-periphery structure, while every point in the Circular-City is identical. Circular Model is more convenient than Linear Model for discussing symmetric oligopoly except for duopoly. Oligopoly Thoery 99

General Model (1) α 0 1 It costs α to transport from 0 to 1. The transport cost from 0 to 0.9 is min(0.9t, α + 0.1t). If α = 0, this model is a circular-city model. If α > t, this model is a linear-city model. Oligopoly Thoery 100

General Model (2) market size α 0 market size 1 1/2 If α =0, this model is a linear-city model. If α=1, this model is a circular-city model. Oligopoly Thoery 101

General Model (3) It costs α to across this point 0 1/2 If α=0, this model is a circular-city model. If α>1, it is a linear-city model. (essentially the same model as (1)). Oligopoly Thoery 102

Application In the mill pricing (shopping) location-price models, both linear-city and circular-city models yield maximal differentiation. delivered pricing model (shipping model) linear-city model and circular-city model yield different location patterns~ We discuss this shipping model. Oligopoly Thoery 103

Location-Quantity Model 0 Firm 2 3/4 α=0 1/4 Firm 1 1/2 Firm 1 Firm 2 α =1 Oligopoly Thoery 104

Results The equilibrium locations are symmetric. The equilibrium location pattern is discontinuous with respect to α (A jump takes place). Multiple equilibria exist. Abina et al (2011) Oligopoly Thoery 105

the equilibrium location of firm 1 1/2 Results the same outcome as the linear-city model 1/4 0 α Oligopoly Thoery 106

Intuition Why discontinuous (jump)? Why multiple equilibria? strategic complementarity Suppose that firm 1 relocate form 0 to 1/2. It increases the incentive for central location of firm 2. ~Matsumura (2004) Oligopoly Thoery 107

Complementarity Matsumura (2004) Firm 1 0 1/2 Firm 2 1 Oligopoly Thoery 108

Complementarity Matsumura (2004) Firm 1 Firm 2 0 1/2 1 Central location by firm 1 increases the value of market 0 and decreases that of market 1 for firm 2 it increases the incentive for central location by firm 2. Oligopoly Thoery 109

Oligopoly Theory Shopping or Shipping Firms may be able to choose their pricing strategies. Shopping Uniform pricing, FOB pricing: the price does not depends on the location or personal properties. Shipping Spatial price discrimination, CIF pricing: the prices depend on the location or personal properties. Thisse and Vives (1988) endogenize this choice. (1) Both firms choose delivered pricing (personal pricing) (2) Uniform pricing is mutually beneficial for firms (prisoners dilemma) These may not hold under asymmetry of the firms (Matsumura and Matsushima, 2015) 110