Welcome JASON O NEIL 2017 MIBOR PRESIDENT

Industry Update SHELLEY SPECCHIO MIBOR CEO

Reno, Nevada at the foot of the Sierra Mountains

Northern Nevada Regional MLS Market Statistics

June 23, 2017 6:00 9:00 p.m. Dallara IndyCar Factory 1201 W. Main Street Speedway, IN **Tickets available May 1st**

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Government and Community Relations Update CHRIS PRYOR VP, GOVERNMENT & COMMUNITY RELATIONS

Transit In November, voters passed a referendum to create a dedicated funding source for transit You will begin to see infrastructure work in 2018 and 2019. Incremental improvements in bus service will begin in late 2018. The Red Line is expected to be operational in 2019. The Marion County Transit Plan will be fully implemented, with or without the federal Small Starts grant program. Without the Red Line federal grant, full implementation of the plan will take about three years longer.

TRANSIT PLAN: LONGER SERVICE HOURS, SHORTER WAITS, MORE CONNECTIVITY Shorter wait times Extended hours 7 days a week Grid network

2021 Rapid Transit Lines

Plainfield Economic Improvement District to Pay Workforce Transportation HOW AND WHY??

Walkability Workshop and Audit March 2017 In late 2016, MIBOR REALTOR Association was approved for a $15,000 grant from the National Association of REALTORS that would help fund a walkability audit, workshop and report from Blue Zones, a consulting group that specializes in educating planners and officials on Smart Growth development Franklin, Indiana was chosen as the community to host the audit and event On March 9, 2017, the Mayor of Franklin, representatives from INDOT, MIBOR staff, representatives from Blue Zones and other officials from the City of Franklin participated in a half-day walking audit of the US-31 corridor On March 10, 2017, a walkability workshop was conducted in Franklin with planning officials and REALTORS from seven different counties in Central Indiana present

Walkability Workshop and Audit March 2017 WalkShop. Planning officials representing cities and towns from seven counties across Central Indiana gather around the Blue Zones team to hear about best practices when it comes to lane width, buffers, aesthetics, and pedestrian safety during a mini-audit. 21st Century Communities need to focus on their design and walkability if they want to compete for talent attraction and retention Walkability Audit. Dan Burden of Blue Zones speaks to Franklin officials about how to enhance ongoing, existing development to make the city more pedestrian-friendly

Central Indiana Council of Elected Officials

Short Term Rentals

Landlord Registration Program Performance Measures 2015 2016 2017 YTD* Total Parcels Listed** 22,074 17,296 13,524 Total Registration Cases 6,099 7,525 4,042 Complaints Received 136 114 1 Notices of Violations (NOV) Issued - 42 1 NOVs found in Compliance - 26 1 Citations Issued - 18 - Citation Fines Collected - $700 $1,000 Landlord Registration Fund Total $24,985 $51,185 $53,765 Local Code Violations against Properties on Registry 7,077 3,422 31

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PROFESSIONALISM TASK FORCE UPDATE JEANETTE LANGFORD VP, PROFESSIONAL SERVICES HELEN METKEN, CHAIR PROFESSIONALISM TASK FORCE

PROFESSIONALISM TASK FORCE ISSUES/CONCERNS NOT COVERED BY: INDIANA LICENSE LAW CODE OF ETHICS TASK FORCE OF DIVERSE MEMBERSHIP FIRST MEETING APRIL 2016

PROFESSIONALISM TASK FORCE MEMBERS Helen Metken, Chair RE/MAX Ascent Tonya Kinchelow KW Indy Metro NE Lee Ann Balta Carpenter, REALTORS Jim Anthony F.C. Tucker Susan Kent Kent Property Group Teresa Heffernan Indy Homes Realty Group Rada Adams Encore Sotheby s International Ryan Hoesli Century 21 Scheetz Tom Johnson F.C. Tucker

PROFESSIONALISM TASK FORCE CREATE & CONDUCT SURVEY TO DETERMINE BASELINE MEASUREMENT DETERMINE KEY COMPONENTS OF UNPROFESSIONAL BEHAVIOR AND THE FACTORS THAT CONTRIBUTE TO IT DETERMINE IF PROFESSIONALISM CAN TRULY BE IMPACTED CREATE A PLAN TO REDUCE OR ELIMINATE THE UNPROFESSIONAL BEHAVIOR EXPLORE AND IDENTIFY EDUCATIONAL OPPORTUNITIES/PROGRAMS

THE SURVEY LOYALTY RESEARCH CENTER 5,928 Valid Member Contacts in Database 37 Days of Data Collection 896 Total Surveys 15% Response Collected Rate

Respondent Descriptors Gender Generational Cohorts 6% 45% 33% Generation Y Male Generation X 55% Female 55% Baby Boomers Traditionalists 5%

Respondent Descriptors Membership Length Company Size Member of a Real-Estate Team? 33% 16+ years 28% 501-1000 Yes 21% 17% 10-15 years 5-9 years 6% 9% 4% 4% 7% 201-500 101-200 76-100 51-75 No 68% 32% <4 years 26-50 41% 1-25 29%

Level of Professionalism CURRENT LEVEL OF PROFESSIONALISM AMONG MIBOR MEMBERS INCIDENTS OF PROFESSIONALISM ISSUES WITHIN 12 MONTHS SEGMENTS OF SIGNIFICANT ISSUES IN PROFESSIONALISM MOST UNDER-REPORTED VIOLATIONS BY MIBOR MEMBERS

How would you rate the current level of professionalism among MIBOR s members? 3% Poor 18% Fair 44% Good Very good 30% Excellent 5% Current level of professionalism among MIBOR's members

Q. What are any incidents of significant professionalism issues that you have seen in the last 12 months? 32% Poor Response Time/No Response 18% Rude, Mean, Disrespectful 16% General Poor Communication 16% Lack of Feedback 14% Unqualified, Not Knowledgeable, Untrained

Q. What percentage of the professionalism issues that you see in the market would you attribute to the following? Other 6% Communication /Responsiveness 26% Lack of Knowledge/ Experience 41% Attitude 27%

2016 Member Survey Who has the greatest influence over member professionalism? 11% 13% MIBOR 10% Broker Member 22% 45% License requirements Consumer expectations

Development Program Concept TYPE OF PROGRAM OFFERED TYPES OF BENEFITS THAT WOULD BE DERIVED LIKELIHOOD TO COMPLETE DEVELOPMENT PROGRAM

Development Program Concept Program Description: Topics of interest in this development program could include, but not be limited to: Q. Referring to the topics of interest, what would you expect that a development program be offered as? A one-time certification program Customer service Accountability Buyer/seller expectations 25% 21% A certification requiring maintenance / Renewal every few years Conflict resolution Negotiation 55% Don't know / No opinion Transaction management

Q. How likely would you be to complete this type of development program if MIBOR would begin to offer one? L i k e l i h o o d Extremely likely Very likely Somewhat likely Not very likely Not at all likely 29% 32% 24% 10% 6%

Q. To what extent do you agree or disagree that this type of development program could have a positive impact on each of the following? Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree Self-improvement in professionalism 38% 44% 11% 5% 2% Risk management in transactions 35% 47% 13% 3% 2% Professional distinction among consumers 27% 41% 23% 6% 4%

Conclusions As has been seen in previous surveys, the majority of MIBOR s members would say that professionalism among members is good, but not great. Most professionalism issues fall into three broad categories: lack of knowledge or experience, attitude, and/or lack of (quality) communication. Additionally, data inaccuracies and perceived lack of integrity are two other issues members see frequently. Given the issues facing members, more than one in four members would be Extremely likely to participate in a development program such as the one described in the survey. This would amount to more than 1,500 of MIBOR s members. This group sees the most significant benefit as professional development, an investment in themselves or their company. For more than half of members who are Very likely or Somewhat likely to participate in a development program (an additional 3,000+ members), individuals would need additional information from MIBOR before deciding whether or not to pursue: more specific topics than the broad categories provided in the survey, the time commitment involved, and/or a description as to how this program would be different from other continuing education they may already be receiving.

Goals for 2017 Enhance the New Member Orientation to include an educational piece on professionalism by July Conduct a Raise the Bar session to kick off professionalism educational programming in the fall

C2EX Program The Commitment to Excellence Program was approved in concept by the NAR Board of Directors at their November 7, 2016 meeting. The Commitment to Excellence Program will develop and enhance eleven competencies that indicate a REALTOR s commitment to ethics, advocacy, technology, data privacy, and outstanding customer service. To encourage professional development in the REALTOR C2EX Competencies, a website and corresponding mobile application, C2EX Central, will be developed to host the Commitment to Excellence program. C2EX Central will offer each REALTOR the opportunity to complete a C2EX Skills Assessment: a comprehensive, cutting edge skills and personality identification system designed to measure a REALTOR s proficiency in the REALTOR C2EX Competencies. The C2EX Skills Assessment will produce a REALTOR C2EX Journey: A self-paced, facilitated path through a personalized education program, specific action steps, and tailored tools and resources based on the results of the C2EX Skills Assessment.

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Broker Public Portal TOM RENKERT VP, BUSINESS SUPPORT SERVICES

National Broker Public Portal & Homesnap National Consumer Facing Property Search Operated by Brokers and Listing Service Raised $500,000+ for the develop of a business plan & market strategy Ongoing Funding by Listing Service Fees Top Rated Agent App

National Broker Public Portal KEY DRIVING FACTOR COMMUNITY FIRST POPULARITY OF LOCAL MLS WEBSITES

WAV Group Survey **Consumers recognize industry sites are MOST accurate** 60% Broker/MLS, 55% 50% 40% 30% 20% 10% 0% REALTOR.com, 23% Third party sites, 13% Not sure, 9% Which of these sites provide you with the MOST accurate, comprehensive and up to date information? (Choose all that apply)

Total Listing Search Page Views MIBOR.com & MIBOR mobile

Broker Public Portal

Listing Syndication

Questions?

Thank you! JASON O NEIL 2017 MIBOR PRESIDENT