LOVETTINTERNATIONAL.COM
4 WELCOME
5 WELCOME 1.0 MAXIMILLIAN DE KMENT CEO LOVETT ESTATE & LETTING AGENT LOVETT HUMBLE BEGINNINGS When I first visited Bournemouth back in 2000 to play a tennis match, I had no idea that day would be the beginning of a totally new and magnificent chapter in my life. I ve always enjoyed Bournemouth and appreciated its fun and enticing combination of nature, stunning coastlines, sport and entertainment, but I hadn t fully understood it or even thought of it as the perfect place to live and work. I was about to have my eyes opened to whole new way of life, one that I quickly came to realise could only really exist in Bournemouth. Let me explain. Later that day in the warmth of the tennis clubhouse, I happened to glance to one side as I was waiting for a drink and spotted a copy of the local property paper. I was casually leafing through it out of a general interest, not hoping to find anything in particular. But then to my amazement, I found an apartment for sale for just 8,000. 8,000! It sounded too good to be true of course, so I read on. The property was located in a popular residential road close to the town centre and railway station. There were no obvious faults in terms of its condition or location, and for 8,000 I was expecting to find something I didn t like! So, I called the enquiry number on the article. It was being sold so cheaply because the owner had passed away and the family were hoping for a quick sale. In spite of the sad circumstances for the family and previous owner, this was an undeniable opportunity for me. I immediately agreed to purchase the property, and thank goodness I did. It was a bargain, and turned out to be the first of 60 property purchases that year. With the assistance of lenders, I bought as many properties as I could before prices started to rise. This was my strategy. At one point, I had a total portfolio of 497 properties in Bournemouth and wider Dorset. It became abundantly clear I needed an office and a team to manage the rapidly growing portfolio, so the first Lovett International office was opened on the 13th February 2002 at 716 Christchurch Road, Boscombe. I was buying, redeveloping then renting or selling properties at a very quick rate; even the office space we were in had been redeveloped and extended to provide four apartments above. My passion for finding and maximising the value of so many properties started to get a lot of attention and soon I was asked to manage many friends and colleagues properties, as well as providing invaluable advice to other prospective investors and landlords. Over the last 16 years, Lovetts has grown substantially. With 5 offices that cover the entire BH postcode of Dorset/Hampshire, Lovetts is a thriving business with a fantastic mission, vision and team. All of our Sales Managers have been personally head-hunted with many years experience, and all initially work as my shadow for a minimum of three months before liaising with our customers. It is important to me that my company is represented by experienced and knowledgeable staff who provide the same level of customer service that I would expect.
6 AWARD WINNERS
7 AWARD WINNERS 2.0 Lovett LOCAL LEADERS Estate Agents are proud of their award accolades. 2016 saw us take home Gold at the annual British Property Awards. Something we are very proud of. Over the years we have been fortunate enough to be named Best Southwest Small Agency and awarded Best Social Media at the Estate Agent of the Year Awards. We have staff that have been nominated for national awards and won in both negotiation and management. BRITISH PROPERTY AWARDS 2016 Gold Award (Estate Agent in South West) SOCIAL MEDIA ESTATE AGENCY OF THE YEAR 2014 Bronze Award SOUTH WEST ESTATE AGENCY OF THE YEAR 2014 Silver Award LETTINGS NEGOTIATOR OF THE YEAR 2013 Bronze Award (Short-listed) LETTINGS MANAGER OF THE YEAR 2013 Bronze Award (Short-listed) SOUTH WEST ESTATE AGENCY OF THE YEAR 2013 Bronze Award (Short-listed)
Waveslider Photography
10 WHY CHOOSE US?
11 WHY CHOOSE US 3.1 GREAT MARKETING AT NO EXTRA COST We take a great deal of pride in selling your home. We ensure that every property has maximum exposure to create more viewings and to get you the very best price.
12 ONLINE MARKETING We believe that everything we do starts with our customers. So, we conduct regular research and listen to your feedback to continually improve the service we provide. We don t just advertise your property on our own website and all of the largest estate agency portals to help you get the deal you re looking for, we do so much more... Stand out from the crowd with our premium listings on both Rightmove and Zoopla. This creates 36% more property views, increasing your opportunity of attracting a buyer. 3.2
13 WHY CHOOSE US
14 WHY CHOOSE US
15 WHY CHOOSE US 3.3 QUALITY PROPERTY DETAILS Our property details are printed by an outside company to give high definition images and exceptional print quality. This professional design ensures all homes are presented at their very best.
16 WHY CHOOSE US FLOOR PLANS Our research told us that 37% of buyers wouldn t enquire about a property without a floor plan. This was the second most important factor behind the number of pictures on property details. As a result, we include coloured floor plans with the total floor area measurements on all of our property details. 3.4
17 WHY CHOOSE US
Waveslider Photography
20 WHY CHOOSE US
21 WHY CHOOSE US 3.5 NARRATED VIDEO A free narrated video tour is created for every home, highlighting all of the best features, making the property stand out from the rest and ensuring more viewings. This is an exclusive service developed specifically for Lovett customers so that you can be assured that your home is marketed in a professional and personalised way. All those personal touches around your home will be captured and relayed easily to potential buyers.
22 WHY CHOOSE US LOCAL MAGAZINES Whilst many agents advertise solely on the internet, we believe a large proportion of buyers still search for property through newspapers and magazines. This is why your property will be advertised in the local printed media. Our aim is to appeal to all purchasers, giving you access to more potential buyers. 3.6
23 WHY CHOOSE US
24 WHY CHOOSE US
25 WHY CHOOSE US 3.7 SOCIAL MEDIA As a company we go to great lengths to get your property noticed. This includes being extremely active on social media channels such as Facebook, Twitter, YouTube and Instagram. This allows us to engage with the right audiences 24 hours a day. We run a Property of the Week feature to showcase some of the best homes in the area, along with competitions, giveaways, community news and charity campaigns.
26 WHY CHOOSE US OPEN HOUSE Group viewings have been shown to garner better results than single viewings. By attracting multiple buyers to view your property at a designated time, a competitive atmosphere is created resulting in a fast and effective way to sell your home. This method of selling is very successful, with properties often sold above asking price. 3.8
27 WHY CHOOSE US
Waveslider Photography
TEAM LOVETT
31 TEAM LOVETT 4.0 FEEDBACK & COMMUNICATION We know what a stressful time moving home can be. Our aim is to ensure the process is as easy and stress-free as possible by communicating with you on a regular basis. We keep you updated with both the response from viewings and the general marketing. Selling the property is great, but we understand it s only half of the job so we keep you updated once a sale has been agreed so you can formulate a realistic moving date. KNOWLEDGEABLE & EXPERIENCED TEAM We have been successfully selling local property for over 16 years. All members of staff are trained to an industry-leading standard and take satisfaction in providing the best service in a friendly and professional manner.
32 COMMUNITY 5.0 LOCAL COMMUNITY We care about our community and like to support local clubs and schools across the whole area: Kings Park Primary School Christchurch Table Tennis Centre Parley Equestrian Centre The Ringwood & Avon Valley Skittles League Dorset Indoor Cricket League The Wimborne Table Tennis League Bournemouth Table Tennis League Crofton Manor Equestrian Centre Bournemouth Sports Table Tennis Club Sunseeker Boat Show Sandbanks Beach Polo Championships Bournemouth Landlord Exhibition We also support various charities including: Breast Cancer Awareness Macmillan Cancer Support
33 COMMUNITY
34 LUXURY HOMES
35 LUXURY HOMES 6.0 Based UNRIVALLED, OPULENT LIFESTYLE WITH SAXE COBURG in Canford Cliffs, Lovett s sister company Saxe Coburg specialises in luxury living, managing a variety of properties in the BH postcode area including many executive homes. Looking to make your lifestyle more luxurious? Saxe Coburg s luxury lifestyle specialists are here to advise and assist.
Waveslider Photography
38 SALES PROGRESS 7.0 1. STEP BY STEP GUIDE Selling property can be far less stressful when you understand the process. ACCURATE VALUATION Our aim is simple: To sell your property at the best possible price in the shortest possible timeframe providing the highest level of customer service. Our valuers have unrivalled knowledge of the local area and are able to provide an expert valuation. 2. SELECTING AN ESTATE AGENT Recent research showed 75% of sellers do not simply base their choice of estate agent on price, but also consider their reputation, presentation and location of the office, marketing presence, innovative marketing techniques, professional awards and quality of service. We re proud to be able to offer you a full, expert property service. 3. CHOOSING A SOLICITOR A successful and hassle free sale can be aided by employing an efficient legal company. Instructing them at an early stage to collate paperwork can also speed up the transaction. We understand that selling a house can be daunting and we aim to support you with as many of the moving parts as we can, so we can offer recommendations for law firms if required.
39 SALES PROGRESS
40 SALES PROGRESS
41 SALE PROGRESS 4. PRESENTING YOUR PROPERTY First impressions count, so making your home clean and tidy for viewers is crucial. It s not just important for the viewing themselves. A clean and tidy home means better photographs are taken, leading to more viewings booked and possibly getting a higher offer. We guide you through ways to present your property in its best light. 5. MARKETING YOUR PROPERTY Lovetts place your property on every major property portal including Rightmove and advertise in local, leading property publications. Your property will appear in our prominent window displays and also be sent via email to our extensive database of buyers, so you can sure it is gaining as much visibility as possible. 6. ACCOMPANIED VIEWINGS We understand the importance of ongoing communication and transparency throughout the viewing process. This is why a member of the Lovett team accompanies every viewing on your property and reports back to you within 24 hours. 7. RECEIVING AN OFFER We work alongside you at every step of the selling process. As soon as an offer is received we notify you both verbally and in writing. We confirm the buyer s finances and ability to proceed, so you can make an informed decision on whether or not to accept. 8. OFFER AGREED Once an offer is accepted, we confirm the sale price and any conditions then write to all parties (owners, buyers and their solicitors) so that the conveyancing procedure can start. We communicate and advise you throughout this process, so you are always informed and can work towards a moving date. 9. EXCHANGE OF CONTRACTS We oversee this stage with the solicitors, so that both parties make the transaction legally binding and the buyer (generally) pays their non-refundable deposit. 10. COMPLETION Congratulations! The property is now sold. We confirm with your solicitor that the remainder of the money has been transferred from the buyer, then we release the keys.
42 LETTINGS
43 LETTINGS 8.0 WE CARE FOR YOUR HOME SO YOU DON T HAVE TO We understand the risks faced when renting out your property. Our service is designed to give you complete peace of mind. COMPETITIVE COST Unlike other agents, we offer all of our Landlords NO SET UP FEES, only charging the monthly management fee + VAT from day one. The tenancy agreement, deposit protection, inventory, inspections and renewals are all included. MAINTENANCE We have our own in-house property maintenance team on call 6 days a week, to alleviate the stress from you and keep costs to a minimum when the unexpected occurs. However, the choice is yours. We give you the flexibility to use your preferred contractors if you wish. INVENTORY Property inventories can be time-consuming and troublesome. Our own dedicated inventory clerk will expertly detail every aspect of your property, no matter what the size.
44 LETTINGS FULL REFERENCING It s important to us that the right person is living in your property. We offer a thorough credit and reference check service, highlighting any adverse information and the credit history of the Tenant. EXTENSIVE MARKETING We offer the best possible coverage of your property. It will be seen on our professional website, all internet property portals including Rightmove and Zoopla, Bournemouth Daily Echo and other local publications. Our catchy radio advertising is also bound to get your property noticed, fast. FAST, FRIENDLY AND PERSONAL SERVICE Our goal is to rent your home as quickly as possible at the highest possible price. We understand that for your clients, communication is key and we keep you informed throughout the rental process and beyond. INSPECTIONS We like to keep an eye on things for you. Your property will be inspected 6 weeks after your tenant moves in and every 3 to 6 months thereafter, depending on your preference. ACCOMPANIED VIEWINGS All applicant viewings are conducted by a member of our team. We ensure all of the property s special features are presented in the best possible light. CHECK IN AND CHECK OUT Moving is stressful for everyone. We make sure that the tenant is moved in, on time, with the tenancy agreement and inventory explained and signed, taking the stress away from you. When the tenant vacates, we step back in to ensure everything is in order.
45 LETTINGS
OFFICES BOURNEMOUTH 455 Christchurch Rd, Bournemouth BH1 4AD info@lovettinternational.com 01202 303 044 BOSCOMBE 716 Christchurch Rd, Bournemouth BH7 6BZ info@lovettinternational.com 01202 303 044 CHRISTCHURCH 4-6 High St, Christchurch BH23 1AY info@lovettinternational.com 01202 303 044 SAXE COBURG 24 Haven Rd, Canford Cliffs, Poole BH13 7LP info@saxecoburg.eu 01202 303 066 LONDON 95 Maguire Drive, Surrey TW10 7XZ info@lovettinternational.com 020 8546 6951 DESIGN BY WEARE778.COM