Sustainable Service Design COPYRIGHT INFORMATION PUBLISHING INFORMATION CONTACT INFORMATION 1
Acknowledgments 2
Content 3
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About this Survey 5
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Introduction Background The current environment The business of the future 7
Services and sustainability Existing and new services 8
Material Services Non-material Services Sustainability supporting services 9
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1. Can you tell us about any examples of services that you would consider sustainable? 1 Product Life Extension Services Remi Blancon, Institut Conception, Mechanique et Environnement, France. Margaret Flaherty, World Business Council on Sustainable Development (WBCSD), Switzerland 11
Nils de Caluwe, Manchester Metropolitan University (MMU), Department of Mechanical Engineering, Design and Manufacture, U.K. Wendy Brawer, Modern World Design (MWD), U.S.A. P. Petit, Van Bommel, The Netherlands 12
UNEP-WG-SPD 2 Product Use Services WBCSD, Report: 'Sustainable Production and Consumption, A Business Perspective' C. Dobrusskin, Philips Corporate Design (PCD), The Netherlands 13
Rens Meykamp, TU Delft, Section for Environmental Product Development, The Netherlands Ralf Nielsen, School of Architecture, University of Southwestern Louisiana, USA Wendy Brawer, Modern World Design, U.S.A. 14
UNEP-WG-SPD 3 Product Life Extension - / Product Use Services Combination WBCSD, Report: 'Sustainable Production and Consumption, A Business Perspective' 15
4 Intangible Services Remi Blancon, Institut Conception, Mechanique et Environnement, France Wendy Brawer, Modern World Design (MWD), U.S.A. Paul Eilbracht, Engineer and Consultancy Bureau, The Netherlands 16
Rein Aarts, Sasburg Visser & Aarts (SV&A)Research and Advice, The Netherlands 5 Demand Side Management Services / Least Cost Planning Peter Reppe, University of Michigan, National Pollution Prevention Center for Higher Education, USA 17
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6. Other Services Francesca van Dijk, SustainAbility Ltd, UK Rein Aarts, Sasburg Visser & Aarts (SV&A) Research and Advice, The Netherlands C. Dobrusskin, Philips Corporate Design (PCD), The Netherlands 19
David Porter, Garment Care, USA Wendy Brawer, Modern World Design, U.S.A. 20
Henk Muis, P/M Consultants for Products and Environment, The Netherlands 21
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2. How would you give content to sustainable service design(ssd)? Do you think such a development is a potentially rewarding step towards a more sustainable pattern of consumption and production? Remi Blancon Institut Conception, Mechanique et Environnement, France Nils de Caluwe, Manchester Metropolitan University, Department of Mechanical Engineering, Design and Manufacture, U.K. Ralf Nielsen, School of Architecture, University of Southwestern Louisiana, USA 23
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C. Dobrusskin, Philips Corporate Design (PCD), The Netherlands Paul Eilbracht, Engineer and Consultancy Bureau, The Netherlands Peter Reppe, University of Michigan, National Pollution Prevention Center for Higher Education, USA 25
Kai Hockerts, University of Bayreuth, The Bayreuth Initiative for Business Ecology, Germany Cesar Levy Franca, Communications and Information for Environment and Development (Agenda 21 and NGO Treaties Initiatives) Brazil 26
Henk Muis, P/M Consultants for Products and Environment, The Netherlands WBCSD, Report: 'Sustainable Production and Consumption, A Business Perspective' 27
Martha Helena Saravia, Paulo A. Romero, Gabriel Garcia, Pontificia Universidad Javeriana, Facultad de Diseno Industrial, Sante Fe de Bogota, Colombia 28
3 What are the similarities and the differences between the meaning of Sustainable Service Design for developing and developed countries? Remi Blancon, Institut Conception, Mechanique et Environnement, France Ralf Nielsen, School of Architecture, University of Southwestern Louisiana, USA Peter Reppe, University of Michigan, National Pollution Prevention Center for Higher Education, USA 29
Henk Muis, P/M Consultants for Products and Environment, The Netherlands Martha Helena Saravia, Paulo A. Romero, Gabriel Garcia, Pontificia Universidad Javeriana, Facultad de Diseno Industrial, Sante Fe de Bogota, Colombia Javier Ramirez, Famoc Depanel S.A., Santafe de Bogota, Colombia 30
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4 What role do you think the informal sector will play in relationship to Sustainable Service Design in developing and developed countries? Ralf Nielsen, School of Architecture, University of Southwestern Louisiana, USA Henk Muis, P/M Consultants for Products and Environment, The Netherlands Martha Helena Saravia, Paulo A. Romero, Gabriel Garcia, Pontificia Universidad Javeriana, Facultad de Diseno Industrial, Sante Fe de Bogota, Colombia 33
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5 Can you identify new services to replace traditional products? David Porter, Garment Care, USA Ralf Nielsen, School of Architecture, University of Southwestern Louisiana, USA C. Dobrusskin, Philips Corporate Design (PCD), The Netherlands Paul Eilbracht, Engineer and Consultancy Bureau, The Netherlands 35
Kai Hockerts, University of Bayreuth, The Bayreuth Initiative for Business Ecology, Germany Henk Muis, P/M Consultants for Products and Environment, The Netherlands Ms. Hulscher - Emeis, De Groenen, Groningen, The Netherlands Martha Helena Saravia, Paulo A. Romero, Gabriel Garcia, Pontificia Universidad Javeriana, Facultad de Diseno Industrial, Sante Fe de Bogota, Colombia 36
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6 Can you identify new areas of need that can be addressed by services? Ralf Nielsen, School of Architecture, University of Southwestern Louisiana, USA C. Dobrusskin, Philips Corporate Design (PCD), The Netherlands Peter Reppe, University of Michigan, National Pollution Prevention Center for Higher Education, USA 39
Wendy Brawer, Modern World Design, U.S.A. Henk Muis, P/M Consultants for Products and Environment, The Netherlands Martha Helena Saravia, Paulo A. Romero, Gabriel Garcia, Pontificia Universidad Javeriana, Facultad de Diseno Industrial, Sante Fe de Bogota, Colombia 40
Addresses 41
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Mr. Nils de Caluwe 45