Crime at Work Studies in Security and Crime Prevention Volume I Edited by Martin Gill palgrave I I r
* Palgrave Macmillan 2005 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No paragraph of this publication may be reproduced, copied or transmitted save with written permission or in accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, 90 Tottenham Court Road, London W1T 4LP. Any person who does any unauthorised act in relation to this publication may be liable to criminal prosecution and civil claims for damages. The author has asserted his right to be identified as the author of this work in accordance with the Copyright, Designs and Patents Act 1988. First published in 1994 by Perpetuity Press Ltd Reprinted 1996, 1998 Published by PALGRAVE MACMILLAN Houndmills, Basingstoke, Hampshire RG21 6XS and 175 Fifth Avenue, New York, N. Y. 10010 Companies and representatives throughout the world PALGRAVE MACMILLAN is the global academic imprint of the Palgrave Macmillan division of St. Martin's Press, LLC and of Palgrave Macmillan Ltd. Macmillan is a registered trademark in the United States, United Kingdom and other countries. Palgrave is a registered trademark in the European Union and other countries. ISBN 978-1-899287-01-7 ISBN 978-1-349-23551-3 (ebook) DOI 10.1007/978-1-349-23551-3 This book is printed on paper suitable for recycling and made from fully managed and sustained forest sources. A catalogue record for this book is available from the British Library. 10 9 8 7 6 5 4 3 2 14 13 12 11 10 09 08 07 06
Contents Acknowledgements... v Sponsors... vi Contributors... vii INTRODUCING CRIME AT WORK...... 1 Martin Gill ROBBERS ON ROBBERY: OFFENDERS' PERSPECTIVES... 11 Martin Gill and Roger Matthews COMMERCIAL BURGLARY: WHAT OFFENDERS SAY... 29 Gavin Butler RAM RAIDING: THE HISTORY, INCIDENCE AND SCOPE FOR PREVENTION... 42 Christopher Jacques SHOPLIFTERS' VIEWS ON SECURITY: LESSONS FOR CRIME PREVENTION... 56 Gavin Butler INSURANCE FRAUD: THE BUSINESS AS A VICTIM?... 73 Karen M. Gill, Adrian Woolley and Martin Gill VIOLENCE IN RETAILING: PHYSICAL AND VERBAL VICTIMISATION OF STAFF... 83 Adrian Beck, Martin Gill and Andrew Willis CRIME, BUSINESS AND POLICING ON INDUSTRIAL ESTATES..... 102 Valerie Johnston, Maria Leitner, Joanna Shapland and Paul Wiles
FIDDLING IN HOTEL BARS: TYPES, PATTERNS, MOTIVATIONS AND PREVENTION... 125 Karen M. Gill THE CHANGING FACE OF TERRORISM: IMPLICATIONS FOR THE RETAIL SECTOR... 139 Adrian Beck and Andrew Willis ELECTRONIC ARTICLE SURVEILLANCE: MANAGEMENT LEARNING IN CURBING THEFT... 155 Joshua Bamfield ELECTRONIC TAGGING IN ACTION: A CASE STUDY IN RETAILING... 174 Matthew Handford CUSTOMER AND STAFF PERCEPTIONS OF THE ROLE OF CLOSED CIRCUIT TELEVISION IN RETAIL SECURITy... 185 Adrian Beck and Andrew Willis SECURITY IMPLEMENTATION IN A COMPUTER ENVIRONMENT: PEOPLE NOT PRODUCTS... 202 Sheridan Morris WHY SOME ORGANISATIONS PREFER IN HOUSE TO CONTRACT SECURITY STAFF... 209 Mark Button alld Bruce George Index... 224
Acknowledgements Numerous people contributed to the publication of this book, not least my colleagues at the Centre for the Study of Public Order. I would like to thank all the staff and students for their assistance, but most especially Adrian Beck, John Benyon, Jerry Hart and Ken Livingstone. They probably know more about the issues in these pages than they ever wanted to, and I remain grateful for their involvement. Others who made extensive and constructive comments on the text include Reg Gill, Rob Mawby, Peter Maxey and Chris Smith. Thanks are also due to the authors whose work appears in this volume. I probably tested their patience to the limits but no-one ever said so, and this is appreciated. I also thank my steering committee here in Leicester for their encouragement. They are Tony Burns-Howell, Paul Elliot, Mike Hoare, Michael Hyland and Alan Young. They have actively supported this book as have Keith Barrett, George Cooper, Jim Craig, David Hall, Keith Hobbs, Brian Kingham, Ken Matthews, Stephen Midani, Mike Morse, Craig Murray, Mike Seabourne, Peter Tansey, Brian Turner and Tony Whitmarsh. The support of all sponsors is very much appreciated. Finally, and most importantly, a special thanks to Karen. We did it! Quite unbelievable!. Martin Gill Centre for the Study of Public Order University of Leicester Summer 1994 v
Sponsors ABEL ALARM COMPANY Ltd Detection House 4 Vaughan Way LEICESTER LE I 4ST ACTRON UK Limited Actron House Langley Business Park LANGLEY Berkshire SLJ 6EZ ALARMCOM Ltd Baddow Park West Hanningfield Road Great Baddow CHELMSFORD Essex CM2 7SY ALSECURE Ltd Hortonwood 33 TELFORD Shropshire TFI 4ET CHUBB SECURITY GROUP Chubb House Staines Road West SUNBURY-ON-THAMES Middlesex TWI6 7AR DIXONS GROUP pic Dixons House Maylands A venue Hemel Hempstead HERTS HP2 7TG FRANCES CLARKE Ltd 52 High Street Stokesley MIDDLESBROUGH Cleveland TS9 5AX GUARDIAN INSURANCE Guardian Royal Exchange Assurance Group Royal Exchange London EC3V 3LS HAMBRO COUNTRYWIDE SECURITY pic Securite House The Loddon Business Centre Roentgen Road BASINGSTOKE Hants RG24 SNG KINGFISHER pic North West House 119 Marylebone Road LONDON NWI5PX MICHAEL HYLAND ASSOCIATES Burleigh House 15 New Market Road Cambridgeshire CBS SEG MOBIL OIL COMPANY limited Mobil House 54/60 Victoria Street LONDON SW IE 6QB NEXT pic Desford Road Enderby LEICESTER LE9 5A T POST OFFICE INVESTIGATION DEPARTMENT Room 414 Impact House 2 Edridge Road CROYDONCR91PJ RELIANCE SECURITY SERVICES LIMITED Surety House 7S-S6 Brigstock Road THORNTON HEATH Surrey CR7 7JA THE RISK AND SECURITY MANAGEMENT FORUM School of Defence Management RMCS ShIivenham SWINDON Wiltshire SN6 SLA J SAINSBURY pic Stamford House Stamford Street LONDON SEI 9LL TNT EXPRESS (UK) Ltd TNT Express House Abeles Way ATHERSTONE Warwickshire CV92RY vi
Contributors Joshua Bamfield is Head of the School of Business at Nene College. Northampton. Adrian Beck is Lecturer in Security and Information Technology at the Centre for the Study of Public Order. University of Leicester. Gavin Blltler is a freelance Researcher. Mark Blltton is a Research Assistant to Bruce George MP. Brtlce George is Member of Parliament for Walsall South. Karen M. Gill is a Postgraduate Researcher at the Centre for the Study of Public Order. University of Leicester. Martin Gill is Course Director of Security Management Studies and Deputy Director of the Centre for the Study of Public Order. University of Leicester. Matthew Handford is a Loss Prevention Analyst with a national retailer. Christopher Jacques is an Operations Manager with Securicor Security Services. Valerie Johnstoll is a Research Officer with the Thames Valley Police. Maria Leilller is a Research Fellow at the Centre for Criminological and Legal Research. Faculty of Law. University of Sheffield. Roger Matthews is Reader in Criminology at the University of Middlesex. Sheridan Morris is a Consultant to the Police Research Group. Home Office. London. Joanna Shapland is Professor of Criminal Justice at the Centre for Criminological and Legal Research. Faculty of Law. University of Sheffield. Paul Wiles is Professor of Criminology at the Centre for Criminological and Legal Research. Faculty of Law. University of Sheffield. Andrew Willis is Senior Lecturer in Criminology at the School of Social Work. University of Leicester. Adrian Woolley is a Researcher Trainee at the Centre for the Study of Public Order. University of Leicester. vii