Presented by: Robert Rooks, Real Estate Broker Agent Prudential California Realty 3728 Atlantic Avenue Long Beach, CA 90807

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Presented by: Agent Prudential California Realty 3728 Atlantic Avenue Long Beach, CA 90807 Especially Prepared For: Mr. and Mrs. Arnold 17695 Burnett Street Long Beach, CA 90807 Date: September 18, 2006 2006,

September 18, 2006 Mr. and Mrs. Arnold 17695 Burnett Street Long Beach, CA 90807 Dear Dear Mr. and Mr.s Arnold: Thank you very much for giving me the opportunity to help you find your next home. I understand that buying a home is a major decision. My goal is to take you through the homefinding process, making it as efficient, stress-free and successful as possible. The purpose of this Homefinding Guide is to help you understand the process of finding and buying a home, to acquaint you with the kinds of housing and financing choices that are available and to assist you throughout the homebuying process. In order to best serve you, I will need to spend time with you learning more about your unique needs, both in a home and of your real estate sales professional. My goal is that you will be delighted with your homebuying experience. Please feel free to call on me at any time, ask questions and share your concerns with me. Again, thank you for allowing me to help you select your next home. Very truly yours, Agent, REALTOR

HOW I CAN HELP YOU I will apply my knowledge and expertise to help you find the right home. Here is what you can expect from me: I will work with you at every stage of the homefinding process, from the initial selection of properties to view, through the presentation of a purchase offer, to obtaining financing and the completion of the transaction. Communication is important. We will want to agree to a system of regular contacts (whether in person, on the phone, by mail, fax or e-mail) so that you can be kept informed at all times. I will give you reliable information and solid advice so that you can make informed decisions. Please don't hesitate to ask questions. It is my hope that you will be so pleased with my service that you will turn to me for advice on your future real estate needs and refer me to your friends.

YOUR NEEDS COME FIRST Finding and buying the right home is a highly personalized process, and it all begins by identifying your needs. As you think about finding a home, the following worksheets can help me clarify your needs. These worksheets explore areas such as: The values, interests and priorities you want this move to support. The features you are looking for in a home. How a neighborhood can best match your needs and lifestyle. How the homefinding process will need to be tailored to fit your plans. The support you expect to receive from me.

LOOKING AHEAD TO THE HOMEFINDING PROCESS The following questions will help identify how finding and buying a home can be an enjoyable experience for you. 1. How far along are you in the homefinding process (just thinking about the possibility of buying a home, or definitely committed to making a move)? How long have you been looking for a home? 2. Why are you contemplating the purchase of a home at this time? 3. What is your time frame? Is there a definite time by which you must be settled in your new home? 4. Who will be included in the homefinding and buying decisions? 5. Have you ever purchased a home before? If so, how many, and how recently? 6. Thinking of previous homefinding experiences, what were the most positive features of those experiences? If you have never bought a home before, what are you looking forward to most in the experience? 7. Were there any unpleasant features of your previous homefinding experiences that you hope to avoid this time? If you are buying your first home, are there any problems or concerns you are worried about? 8. How do you plan to handle the financing of your new home? Are you aware of your financing options? 9. What are your expectations of me as your real estate professional? What specific services and support do you expect?

DEFINING YOUR IDEAL HOME The property you buy will be much more than a house; it will be your home. The following questions can help you describe the things that are most important to you in your ideal home and neighborhood. 1. For some people, "home" means a hub of social activity; for others it might be a place to retreat from the pressures of daily life. What does "home" mean to you? 2. Who will be living in your household? Will you often have other family members or friends visiting for more than a few days at a time? 3. If you will be working outside your home, what would you consider a comfortable commute (in time or distance)? Will you be working at home? 4. What are the most important activities for the members of your household? For example, hobbies, recreation, school, entertaining, religious or cultural activities. 5. What are one or more features you liked most about homes you have lived in previously? This might include style: floorplan, yard, view, and neighborhood. 6. What is something you disliked about the house or neighborhood where you have lived previously, and that you would want to avoid in your next home? 7. What are the most important "must have" features of your ideal home and neighborhood? Why are they important?

FINDING AND BUYING A HOME The homefinding process typically includes many of the following elements. I will be your resource and guide every step of the way. Initial Consultation Determine your priorities and needs Review "agency" choices and select appropriate working relationship Discuss financing options Finding the Right Home Sales professional to show you properties based on your criteria Evaluate each property with sales professional Choose the right home Preparing an Offer Review comparable sales to determine offer price Review progress of loan pre-approval; decide on financing Decide on other terms (inspections, possession date, personal property, etc.) Prepare earnest money deposit Obtain Financing Find a mortgage company Consult with a loan officer Pre-qualification Complete loan application Obtain loan pre-approval Provide requested documentation Reaching an Agreement with a Seller Present your offer Negotiation of terms and possible counteroffers Agreed-upon sales contract with seller Completing the Settlement Process Deposit of earnest money Review seller's property disclosures Review preliminary title report Roof, termite and other inspections Remove any remaining contingencies Arrange for homeowners insurance Arrange for home warranty Arrange for movers Final walk-through of property with sales professional Provide balance of down payment and closing costs Sign documents Loan funding Recording of title Receive keys from sales professional MOVE IN! Property appraisal Loan processing Final loan approval

AGENCY RELATIONSHIPS When real estate professionals work with buyers and sellers, agency relationships are established. As you start working with a real estate professional, please ask for a clear explanation of your state's/province's current agency laws, so that you understand these important issues. There are three kinds of agency relationships: Buyer's agent - represents the buyer during the home buying process. The buyer's real estate professional (agent) has a fiduciary responsibility to represent the buyer's best interests including reasonable care, loyalty and confidentiality. Seller's agent - represents the interests of the seller and has a fiduciary responsibility of reasonable care, loyalty, confidentiality and disclosure to the seller. A seller's real estate professional (agent) works to assist the seller in locating a buyer and in negotiating a transaction suitable to the seller's specific needs. Disclosed dual agent - represents the interests of both the seller and the buyer, during the same transaction. A dual agent has responsibilities to both seller and buyer and must act in the best interests of both parties.

HOW BUYERS FIND THE HOME THEY PURCHASE Homebuyers may use several information sources in their search process, but they are most likely to find the home they actually purchase through a real estate professional. Source: The 2005 National Association of REALTORS Profile of Home Buyers and Sellers. Due to rounding, percentage distributions may not add up to 100 percent.

YOUR SINGLE SOURCE FOR PROPERTY INFORMATION I have access to virtually every property for sale in this market, and will show you the homes that best match your requirements, including: All homes marketed by Prudential Real Estate members All properties listed by other brokers through the Multiple Listing Service (MLS) Properties not necessarily on the open market yet Many properties offered For Sale By Owner To save you time, hassle and duplicated effort, call me for additional information on properties you see, regardless of whether or not they are being offered by a Prudential Real Estate sales professional. I can obtain important facts about homes you see: Advertised in newspapers or buyers guides On the Internet Open houses Displaying For Sale signs

HOW TO LOOK AT HOMES Discovering the right home should be an exciting event. As a Prudential Real Estate professional, my commitment is to make your home search as stress-free and efficient for you as possible. Identifying up-front what is affordable will save time and frustration in the homefinding process. It is important to consider the financing options available and to begin the mortgage pre-approval process as soon as possible. From the multitude of properties currently on the market, I will select those that most closely meet your unique needs and interests. It is best to preview only a few homes at a time. We will schedule time to look at homes and neighborhoods. I will arrange showing appointments with the sellers or their brokers. If the seller or their real estate professional is at the property when we are there, it would be best for you to limit your conversation with them. You can use the Homefinding Worksheets I give you to evaluate each property. In order to help me find the right home for you, I will ask you to tell me your thoughts about each property you see the positives and the negatives. We will continue to assess your needs and buying criteria.

PRUDENTIAL VALUE RANGE MARKETING SM Our exclusive Prudential Value Range Marketing SM (PVRM SM ) can give your property an advantage over other houses on the market. With Prudential Value Range Marketing SM, your property is listed at a fixed price, but marketed within a price range. This unique marketing approach can attract a wide array of buyers and encourage more buyers to preview the property and submit offers. Prudential Value Range Marketing SM may be an effective marketing strategy for your property. Prudential Value Range Marketing SM (PVRM SM ) may not be offered by all franchisees.

A BETTER WAY TO BUY AND SELL YOUR HOME Traditionally, property owners desiring to sell their home have been limited to a fixed price when advertising their house for sale. By using the traditional method you run the risk of overpricing which can slow the process of selling your home and limit the number of buyers exposed to your property. Properties marketed using PVRM SM can appear in many more range of affordability searches, exposing your property to more prospective buyers.

HELPING BUYERS AND SELLERS CONNECT Prudential Value Range Marketing SM Requirements 1. PVRM SM does not require the Seller to accept any offer within the range, but the Seller does agree to counter any offer within the range with price and terms acceptable to the Seller. 2. The Seller may only use the Published Ranges. 3. All marketing and advertising materials for the property will read Seller will entertain offers between (Low Range) and (High Range).

HOMEFINDING WORKSHEET Evaluation of (property address) Size (number of rooms or square footage) H/O assoc. dues $ Asking price $ Date visited Most memorable feature Interior Overall condition Floor plan Bedrooms/baths Living Room Family room/dining Kitchen/laundry Heating/air Other features Exterior Overall condition Paint and trim Roof Deck/patio/pool Garage Landscaping/fence Other features Location Appearance of neighborhood House value relative to area Distance to employment, schools, shopping, etc. Summary Favorite features Least desirable features Comments

SUBMITTING AN OFFER Once you have found the right property, the next step is to make a purchase offer to the seller. Determine the price you want to offer. The price the seller is asking may or may not reflect realistic market value. The best way to determine market value is with a Comparative Market Analysis (CMA) showing similar properties that sold recently, those that are currently active on the market and those that failed to sell. I will discuss with you an estimate of costs associated with purchasing this property. Decide on financing. We will review together the status of your loan pre-approval. We will work together with your loan officer to explain financing options and help you determine the mortgage plan that best fits your requirements. Decide on other issues that are important to you, such as: Items of personal property you want included with the house. Warranty, inspections, repairs or other home enhancements by the seller. Closing date and possession. I will present your offer. The seller will have three choices: accept your offer as it is presented; reject it completely; or propose adjustments to your offer (counteroffer). If there is a counteroffer, you can choose whether to accept it, reject it or counter it. Once you have reached agreement with the seller, you will have a firm contract to purchase the home.