NEW for 2017 On-Demand elearning (see Page 14 for class listings)

To assist Partners in obtaining quality property management training and technical assistance. Call Melanie Shapiro at 614-224-8446 for more information on attending a class or renting the Community Properties of Ohio training facility for your next function! Discounts to MAHMA & CAA Training High-quality property management, development, and asset management training Free or low-cost OCCH sponsored trainings A limited number of scholarships are available for employees of ADAMH/CMH/ADAS Board or of an ODMHAS certified provider organization owning housing/providing housing for the behavioral health populations. In-house private trainings on Marketing, Tax Credit Compliance, and Fair Housing Discounted training through the Columbus Apartment and MAHMA: Columbus Apartment OCCH Properties receive discounts to $30 per person when registering with OCCH 5 days before class date. MAHMA OCCH properties receive discounts when registering with OCCH five days before the class date. $30 for classes regularly $159 and lower $45 for classes regularly $160 $249 $75 for classes regularly $250 $329 $100 for classes $330 $450 NEW for 2017 On-Demand elearning (see Page 14 for class listings) The OCCH Training Academy is pleased to offer on-demand elearning opportunities. These classes are typically made up of individual self-paced modules and allow you to log in and log out of the course at your computer or other electronic device anytime and anywhere your schedule allows. Note that some classes may limit the length of time you have access to the module (for example, some courses require you to complete the course within 60 days once the course is started). Now you can have training without the travel expense and hassle. PAGE 1

See Page 15 for detailed class descriptions and tracks See Index on Page 20 for class descriptions and tracks. 17 17 26 31 A Day in the Life of Property Management Instructor: Brenda Harrington Apartments 101 Energy Efficiency: Benchmarking to Improve Your Bottom Line Instructor: MAHMA Marketing on a Dime 2:00-3:30 pm Webinar $30/$99 2:00 pm - 4:00 pm Webinar $30/$59 9:00 am - 12:00 pm CAA Office $30/$99 PAGE 2

See Page 15 for detailed class descriptions and tracks See Index on Page 20 for class descriptions and tracks. 1 16 21 23 VAWA: The Final Rule Instructor: MAHMA Telephone Techniques in Detail Fair Housing Instructor: Bill Willis Apartments 201 1:00 pm - 2:30 pm Webinar $30/$59 9:00 am - 12:00 pm CAA Office $30/$99 Fawcett Center $30/$99 PAGE 3

See Page 15 for detailed class descriptions and tracks See Index on Page 20 for class descriptions and tracks. 7 8 8 9 16 21 21-23 Basic Landscaping Instructor: Gerald Diaz HD Supply: Air Conditioning Mechanical & Electrical Instructor: Art Aros HD Supply: Air Conditioning Refrigerant Service Instructor: Art Aros Apartments 101 Personal Safety Instructor: Dan Elliott Maintenance 101 Blended Occupancy Management - LIHTC with Public Housing Instructor: Samantha Sowards 9:00 am - 4:30 pm CPO Free/$89 9:00 am - 12:00 pm CAA Office Free/Free 1:00 pm - 4:00 pm CAA Office Free/Free 9:00 am - 4:00 pm CPO Free/$89 8:00 am - 5:00 pm CPO $150/$550 Exam - $150 additional 29-30 IREM: Housing Credits: Compliance Challenges & Solutions Instructor: Karen Graham 9:00 am - 5:00 pm Lexington Fayette Urban County Housing Authority $150/$375 Exam - $175 additional 30 Housing Credit Certified Professional (HCCP) Exam Instructor: Karen Graham 2:00 pm - 5:00 pm Lexington Fayette Urban County Housing Authority $175/$175 PAGE 4

See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. 5 Evictions Instructor: Bill Willis 9:00 am - 1:00 pm CAA Office $30/$99 11 & 12 M2 Con Columbus Airport Marriott 13 16 27 Expo Hollywood Casino TBD Apartments 201 Fair Housing Instructor: Bill Willis $99/$300 9:00 am - 12:00 pm CAA Office $30/$99 PAGE 5

See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. 11 11 16 16 18 18 Resident Retention Instructor: Amy Kosnikowski Dilisio Lead-Based Paint Basics Instructor: Gerald Diaz Apartments 101 Eviction Prevention and Assertive Engagement Instructor: Corporation for Supportive Housing HD Supply: Electrical Instructor: Art Aros HD Supply: Electrical Instructor: Art Aros 8:30 am - 11:30 am Grand Event Center $30/$99 9:00 am - 4:30 pm CPO Free/$89 10:00 am - 4:00 pm CPO Free/$89 9:00 am - 12:00 pm CAA Office Free/Free 1:00 pm - 4:00 pm CAA Office Free/Free PAGE 6

See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. 8 Fair Housing Instructor: Bill Willis 9:00 am - 12:00 pm CAA Office $30/$99 PAGE 7

See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. 12 13 18 Basic Plumbing Instructor: Mark Cukro Basic Electric Instructor: Mark Cukro Adopting Legal and Effective Hiring Practices Instructor: Scott Warrick 9:00 am - 4:00 pm CPO Free/$150 9:00 am - 4:00 pm CPO Free/$150 9:00 am - 12:00 pm CPO Free/$150 PAGE 8

See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. 10 10 HD Supply: Kitchen Appliances Instructor: Art Aros HD Supply: Kitchen Appliances Instructor: Art Aros 9:00 am - 12:00 pm CAA Office Free/Free 1:00 pm - 4:00 pm CAA Office Free/Free PAGE 9

See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. 12 21 Fair Housing Instructor: Bill Willis Apartments 201 9:00 am - 12:00 pm CAA Office $30/$99 PAGE 10

See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. 17 18 18 19 Apartments 101 HD Supply: Heating Gas & Electric Instructor: Art Aros HD Supply: Plumbing Instructor: Art Aros Evictions Instructor: Bill Willis 9:00 am - 12:00 pm CAA Office Free/Free 1:00 pm - 4:00 pm CAA Office Free/Free 9:00 am - 1:00 pm CAA Office $30/$99 PAGE 11

See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. 1 6-9 Core Law Instructor: Bill Willis 9:00 am - 12:00 pm CAA Office $30/$99 Ohio Housing Conference 9:00 am - 5:30 pm Columbus Convention Center TBD 14 16 Fair Housing Instructor: Bill Willis Apartments 201 9:00 am - 12:00 pm CAA Office $30/$99 PAGE 12

See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. 13 Apartments 101 PAGE 13

Detailed Course Descriptions & Tracks See See Page Index 15 on for Page detailed 20 for class class descriptions and and tracks tracks. NEW for 2017 On-Demand elearning The OCCH Training Academy is pleased to offer on-demand elearning opportunities. These classes are typically made up of individual self-paced modules and allow you to log in and log out of the course at your computer or other electronic device anytime and anywhere your schedule allows. Note that some classes may limit the length of time you have access to the module (for example, some courses require you to complete the course within 60 days once the course is started). Now you can have training without the travel expense and hassle. On-Demand elearning Course Estimated On-line Time COST Partner/Non-partner Fundamentals of Asset Management 2-4 Hours $49/$195 Board Oversight and Governance 2-4 Hours $25/$95 Introduction to Affordable Housing Development 2-4 Hours $49/$195 A Leader s Guide to Ensuring Organization Health 2-4 Hours $25/$95 Essential Skills for Supervisors 2-4 Hours $49/$195 PAGE 14

See Detailed Index on Course Page Course 20 for class Descriptions descriptions & Tracks and & tracks. Tracks Maintenance track Compliance track Asset Management track / Executive Management track Operations / General property management track Service Coordinator / Services track CHAM Sessions Courses listed within this track are primarily designed for on-site maintenance professionals. Courses listed within this track are primarily designed for people who have responsibility for income certifying applicants or the overall compliance function at LIHTC properties or properties combining LIHTC and other affordable housing programs. Courses listed within this track are primarily designed for asset managers or people with executive or supervisory duties within property management. Courses listed within this track are primarily designed for on-site managers and people with responsibility for the management of a property. Courses listed within this track are primarily designed for service coordinators or property managers who wish to bring more services to their property. Courses listed within this track are part of the series of classes leading to the designation of Certified Housing Asset Manager. When registering for these classes, participants must commit to attending all classes in the series. 1225 Dublin Road, Columbus, OH 43215 www.caahq.com OCCH properties receive discount to $30 if registered through OCCH 5 days before class. Housing Management www.mahma.com OCCH properties receive discount if registered through OCCH 5 days before class: $30 for classes $159 and lower; $45 for classes $160 $249; $75 for classes $250-$329; $100 for $329-$450 www.occh.org PAGE 15

Detailed Course Descriptions & Tracks See Index on Page 20 for class descriptions and tracks. Apartments 101 Apartments 201 Apartments 101 is a crash course for the apartment industry, teaching you all you need to know as on on-site leasing team member to stand out and make things happen. Apartments 201 will cover understanding your budget, market surveys and what they really mean. Delinquency regarding evictions, debits and credits and escrow accounts and evictions. Shopping competition and how it helps you, renewals, closing reports, leasing conversion ratios, lease audits, some advanced marketing for renewals and resident retention, inspections, staff meetings, noise complaints, reviewing the lease. Basic Landscaping Basic Plumbing Blended Occupancy Management: LIHTC with Public Housing Board Oversight and Governance Landscaping basics such as managing water and soil erosion, vegetation, shrubs and trees, fences, sidewalks and parking surfaces, and critter control will all be covered in this session. This course will discuss and breakdown a plumbing system all the way down to the smallest component in a faucet. Each student will have a basic understanding of plumbing terminology, plumbing fundamentals, safety in the workplace and the installation of plumbing fixtures, supply lines and drain lines as well as soldering fittings correctly. This course focuses on the management of mixed financing and blended occupancy properties. Housing professionals must be able to ensure compliance with multiple programs at one site. This three-day, fast-paced training will provide you with practical tools that you need in order to navigate the complex regulatory environment of mixed financing. Programs covered will include LIHTC, Public Housing, Section 8 Project-Based Vouchers, Section 8 Project-Based Rental Assistance, and HOME. An existing working understanding of some of these programs is preferred prior to enrollment. This course will cover basic responsibilities of nonprofit boards, how to set up structures that work, tools to build and maintain relationships among board/ chair/executive director and staff, how to measure the effectiveness of the board and the organization, and how to select, evaluate, support and, if necessary, replace the executive director. Core Law Core Law focuses on recent changes to state and federal real estate license law, highlighting both law and rules. PAGE 16

Detailed See Index on Course Page 20 for Descriptions class descriptions && and Tracks tracks. A Day in the Life of a Property Management Staffer Energy Efficiency: Benchmarking to Improve Your Bottom Line Essential Skills for Supervisors Have you ever started your day with a list of things to do, only to get to the end of the day without checking anything off? Is it sometimes difficult for you to manage resident and team member expectations? Do you avoid delivering negative feedback or handling difficult conversations? If your answer to any of these questions is yes, then help is on the way! Please join us for a live, interactive webinar where we will address the things that can come up during the workday that keep us from getting work done! Topics to be covered will include customer service; communication; time management and organization; delivering feedback and how to handle difficult conversations. Attendees can expect to take away useful tools and learn widely used professional practices to help manage the non-technical, non-compliance aspects of This session will detail the importance of energy efficiency in affordable mutlifamily housing; will explain why you should Benchmark your building; and will tour the Energy Star Portfolio. The course covers the core principles of effective supervision and the shift that takes place as you move from staff to supervisor. Eviction Prevention and Assertive Engagement Corporation for Supported Housing's Eviction Prevention and Assertive Engagement training is a six-hour workshop designed to provide participants with increased knowledge and practical strategies to prevent eviction and promote tenant and project success in supportive housing. The workshop offers training on coordination of property management and supportive services, assertive engagement techniques, and strategies to create an environment conducive to positive behavior change. Evictions This interactive course answers all of your legal questions about evictions as well as the handling of other challenges. Fair Housing This course is a great overview of fair housing laws and compliance regulations for the on-site and management level staff. Fundamentals of Asset Management HD Supply: Air Conditioning Mechanical & Electrical This course will cover an overview of affordable housing asset management concepts and theories. Review of the responsibilities of key asset management participants. The double bottom line concept and overview of the basic tenets of scattered siteproperty asset management. This 3 hour course is a good starting place for any HVAC technician. All skill levels are welcome. The different types of air conditioning systems and how they work will be discussed. This class also covers preventative maintenance and the troubleshooting skills needed to work on a multi-unit facility. HD Supply: Electrical This 3 hour class is an overview of electricity and how it works. We trace the path of the electricity form the house meter through the entire structure. Topics covered include safety, National Electrical Code awareness, OSHA awareness, electrical panel PAGE 17

Detailed Course Descriptions & Tracks Detailed See Index on Course Page 20 Descriptions for class descriptions & Tracks and tracks. HD Supply: Heating - Gas & Electric This class teaches technicians the basics of heating systems. It covers both electric and gas controls--how they work on air handler type systems. HD Supply: Kitchen Appliances This 3 hour class is an overview of the refrigerator, dishwasher, and range (gas or electric). Students will learn to address each of their most common service requests. HD Supply: Plumbing Housing Credits: Compliance Challenges and Solutions Housing Credit Certified Professional (HCCP Exam) Intro to Affordable Housing Development This 3 hour class covers the most common plumbing service rquests. During this course we explain the plumbing system, from the water meter, following the supply line into the building, to where the water comes out of the fixture, and down through the drain. We will also go over the installation of fixtures along with drain cleaning, safety, Looking for a new solution to your LIHTC training needs? OCCH and IREM Columbus Chapter No. 42 are offering a tax credit course that provides comprehensive coverage of compliance challenges. Real estate managers, syndicators, investors, and regulatory agency officials all benefit from this exciting opportunity to explore the complex rules The HCCP exam is a comprehensive test covering development, compliance and management issues. Successful completion of the exam is one component of achieving the prestigious HCCP designation. The course will outline the key elements and characteristics of affordable housing and provide a primer on the housing development process. Landscaping Landlord-Tenant Law & Evictions This course will cover codes, zoning and licensing, spotting potential hazards, managing water and soil erosion, sidewalks, walkways and driveway/parking surfaces, yards, lawns and flower beds, fences and critter control. This course will cover strict lease enforcement, fees, eviction rule, criminal activity evictions, right to quiet enjoyment and notification requirements. Leader s Guide to Ensuring Organizational Health In this course designed for organizational leaders and board members of community development organizations, participants will learn and apply skills, methods and tools, including NeighborWorks America's PROMPT model, that will help them better monitor and diagnose indicators that relate to an organization's health and well-being. Lead Based Paint Basics This course will help attendees understand everything regarding the law about lead based paint. It will outline requirements, procedures, responsibilities and other challenges facing today's multifamily industry. LIHTC Compliance: Fundamentals and Advanced This course is ideal for owners, managers, asset managers, developers and site staff who need to understand the basics and the critical workings of compliance in the Low Income Housing Tax Credits program. PAGE 18

Detailed See Index on Course Page 20 for Descriptions class descriptions && Tracks and Tracks tracks. M2Con Conference (Manager & Maintenance Conference) A conference designed exclusively for managers and entry-level maintenance staff. Marketing on a Dime This course is a marketing class to help with prospects and renewals. Fun ideas on the cheap to help capture those leases and retain those residents while maintaining a higher occupancy! This class is great for new Leasing associates. Personal Safety Class Resident Retention Specialist in Housing Credit Management (SHCM) - Exam This course will cover: 1. The Personal Safety Template: Awareness, Assessment, Anticipation, Action 2. Personal Perspectives and Safety: How personal perspectives and biases can put us at risk and what we can do about it. 3. Problem Solving in Safety: A survey of current safety concerns followed with possible solutions. 4. Environmental Awareness: It s not just who, it s where. 5. Culture and Diversity: Where I come from and how it influences our interactions with others. 6. Risk Assessment: The earlier we see it, the more options we have. 7. Effective Communication: It s not what you say it s what they think you mean when you say it. 8. Verbal Deescalation Strategies: Getting to safe and productive. 9. Setting Physical Boundaries: Communicating keep away or take your hands off me without hitting them. New communities are aggressively seeking higher occupancy which may include tempting your current residents to move out. Why wait to create a retention master plan to compete to maximize retention? Attend this session to learn techniques to limit turnover and maximize the benefits of a strong community. Reach for a higher level of satisfaction by refining customer service practices and improving what matters most to residents. Amy will share a master strategy for today's market full of ideas to implement immediately and the blueprint to make it happen. The Specialist in Housing Credit Management (SHCM) certification has been developed by the National Affordable (NAHMA) especially for management professionals involved with properties developed and operated under the Low Income Housing Tax Credit (LIHTC) program Telephone Techniques in Detail This basic telephone training will review how to turn calls into prospects - getting them to your community, telephone do s and don ts and show you how to stand out from your competition on the telephone and why the phone is so important. VAWA: The Final Rule HUD issued the Final Rule on the Violence Against Women Act (VAWA) on October 20. The Rule is effective December 16, 2016 including the new Notice and its requirements and the new Certification form. In addition, the emergency transfer rule is effective beginning in May 2017. This webinar will focus on VAWA including the expected changes from the 2013 reauthorization Final Rule. PAGE 19