Pre-bid Replies for RFP for Barcode Based Semi Automatic Self Service Pass Book Printing Terminals.xlsx S. No RFP Ref Page no RFP Clause no Existing clause Details Clarification Sought Bank Response 1 9 3. Bid Security/Earnest Money Deposit 3.1. The Bidder shall furnish as a part of its Bid, a Bid We request bank to accept Bank Guarantee as well, since the same has been accepted Security of Rs. 5,00,000/- (Rupees Five Lakhs Only) by way of for previous RFPs from IDBI. demand draft or bankers cheque or pay order in favor of IDBI Bank Limited payable at Mumbai. This Bid Security must accompany the technical bid. 2 12 7. ELIGIBILITY CRITERIA FOR BIDDERS Point No. 7.11 IDBI Bank Limited RFP FOR PROCUREMENT OF BARCODE BASED SEMI AUTOMATIC SELF SERVICE PASSBOOK PRINTING TERMINALS (Ref No: IDBI/PCell/RFP/2015-16/22 dated 12th-November 2015) 7.11. IS0 14001 Certificate (OEM) to be submitted. We request bank to kindly remove the ISO 14001 Certificate requirement.. ISO 14001 is applicable for Energy Conservation, waste management, recycling and ISO -14001 certificate of the OEM should be green house gas emission. This is not applicable for us as we are assemblers and submitted by bidder. System Integrator of hardware modules and software solutions. We do not manufacture any primary components ourselves, hence it is not applicable to us. Please also clarify as to whether this certificate is desired from the OEM of the passbook printer. 3 15 10. Payment Terms 10.2 Supply, Installation and acceptance of Hardware by the user: 100% on delivery, installation, live implementation, and on production of acceptance certificate. We request Bank to modify payment terms as below: 1. 80% payment on Supply of Hardware at respective locations provided by the Bank 2. 20% payment on Go-live and submission of installation report. In case installation is not completed due to site not ready or reasons beyond the control of vendor then payment shall be made on site not ready report. 4 15 10. Payment Terms 10.3 AMC payments: Half yearly in advance. We request bank to consider the AMC payement annualy in advance 5 16 11. DELIVERY, INSTALLATION AND COMMISSIONING: PERIOD AND LOCATION Delivery& installation of Bar Code based Semi Automatic Passbook printing terminals will be at IDBI Bank locations Pan India within 4 (four) weeks for all locations except Road Permit locations from the date of placement of order / order list provided by the dealing group. Two (2) additional weeks will be given for the branches which are falling under Road Permit. 6 57 Section 4-1. Scope of Work Point No. 1.11 The bidder shall provide necessary hardware/application/middleware/database which should be interfaced with Finacle host system/ BC by the bidder. 7 57 Section 4-1. Scope of Work Point No.1.19 The solution provided by the bidder should support all types of passbook (different shapes, orientation & alignments) and printers belonging to different model. We request bank to amend the delivery period from 4 weeks to 6-8 weeks for all locations except Road Permit locations from the date of PO. And Two (2) additional weeks will be given for the branches which are falling under Road Permit. We request bank to clarify whether bank /Bidder will procure the hardware server Bank will provide necessary infrastructure like along with necessary software /DB liences for Middleware/ Central monitoring Server, OS. All other software required to run the system? If Bider to provide, Is it required to setup DR servers as well? We request bank to share all types of passbook available with Bank during UAT for more Details. Bank to clarify on different shapes?? Bank will share the types of available Passbooks. The solution proposed by the vendor should support the horizontal and vertical layout. 8 58 Section 4-1. Scope of Work Point No.1.24 For display of the messages, the languages should be configurable in Hindi, English and One of the regional languages (specified by the Bank) as per the Bank requirements, which are to be preloaded in the kiosk. We request bank to share the list as well as script for regional language support. Bank will provide the necessary inputs during the UAT. 9 60 6.2 Uptime The bidder should ensure 98% uptime (on monthly basis) during warranty period & AMC period. Uptime will be calculated on availability of any single Kiosk unit to the end customer for the transaction supported by the Kiosk unit. Exception and exclusion for downtime will be provided for any cause attributable to the Bank Branch/Bank s infrastructure & non availability of back end systems. We request the Bank to amend the clause with 96% uptime for semi metros and 98% for all mentro cities. And consider overall 97% uptime. Page 1 of 6
10 66 2. INDICATIVE COMMERCIAL BID FORM (PRICE LIST FOR EQUIPMENTS) Pre-bid Replies for RFP for Barcode Based Semi Automatic Self Service Pass Book Printing Terminals.xlsx 1. Prices quoted should be exclusive of Sales tax/ VAT/ Service tax, as applicable. 2. Octroi / Entry Tax / Local Body Tax (LBT) as applicable, will be payable, at actual on submission of original Octroi receipt, drawn in the name of IDBI Bank Limited. We request bank to kindly amend the clause to : " 1. Prices quoted should be exclusive of Excise Duty/Sales tax/ VAT/ Service tax, as applicable. 2. Octroi / Entry Tax / Local Body Tax (LBT) as applicable, will be payable, at actual on submission of original Octroi receipt, drawn in the name of IDBI Bank Limited." Since excise duty can be considered as a set off (modvat) against service tax liability as is been done other leading banks. 11 79 10. Contract Form We request bank to please specify the amount of stamp paper for the finalization of Contract Agreement. Since it is asked in their other RFP the stamp paper of amount equal to 0.2 % of the Contract Value. We request to please accept contract agreement on stamp paper of 1000 rupees. 12 89 Section 6-Point no. 2 Technical Specification for Bar Code Printer Print length : 1000mm or higher We request bank to amend the specs to " Max. print length 990 mm (39 )" which is available for standard barcode printers. 13 89 Section 6-Point no. 3 CPU 2X160 GB HDD (1 primary hard disk + 1 secondary disk for mirror) We request bank to remove Secondary hardisk with mirror and keep only 1 Hard disk,which will reduce cost of the product. 14 89 Section 6-Point no. 3 CPU 1x Parallel Ports, 2x PS/2 ports We request bank to remove Parallel and PS2 ports as are now available on latest motherboards 15 89 Section 6-Point no. 4 Operating System OS should be Windows 7 or above, capable of multitasking We request bank to consider Ubuntu Linux operating system also which will reduce real time operations cost of the product. Please note that other banks have now deployed thousands of machines with Linux. 16 56 1.1 The bidder should provide Bar code based passbook printing kiosk solution, including but not limited to providing of the required hardware, software, databases, middleware, third party utilities, if any and installation, customization, testing commissioning, warranty, implementation, annual maintenance, required/guaranteed uptime, etc. The kiosk will have to be integrated with the existing core banking system of the Bank. The bidder will liaison and implement necessary configuration with the network and other hardware vendors of the IDBI Bank. Every kiosk should be integrated as a single unit and it should be installed at a level convenient for the customers to stand and operate. Required server Hardware and server operating system with required data base antivirus will be provide by Bank or vender need to provide. Please confirm. Request for Bank to clarify on the scope of resource for Middleware and RMS at central location. Please refer Corrigendum. The specification for barcode printer stands deleted. Bank will provide necessary infrastructure like Server, OS. All other software required to run the 17 56 1.2 The Bank would only provide network access required for the kiosks. The solution proposed must adhere to ISO 8583 messages and bidder should integrate the solution with Finacle Host System (existing or higher version) / Bancs Connect (BC). For doing so, if required the bidder shall have to coordinate with prime vendor/system integrator, who has implemented CBS in the Bank, for integrating the Kiosk with Finacle system. The bidder should do necessary modifications or changes to integrate the kiosk with Bank s core Banking System.i.e. Finacle / BC without any additional cost to the Bank. However Bank should help vendor to get required support on message format from CBS supplier to Connect KIOSK from CBS at no cost to the vendor. Please clarify and confirm. Bank will provide necessary message format for connecting CBS. 18 57 1.19 The solution provided by the bidder should support all types of passbook (different shapes, orientation & alignments) and printers belonging to different model. The bar code scanner should be inbuilt and not to be exposed outside. It should be able to scan either barcode on sticker or preprinted barcode on passbook. Our solution support different shapes, orientation and alignments. However only one shape, orientation and alignment will support at a time on Kiosk for transactions. Acceptable. At a time one shape, orientation and aligenment will be in use. 19 57 1.2 All changes related to printing and other alignments should be done in the kiosk application without touching the CBS application. All changes related to printing and other alignments, formating as per the need will be CBS/BC related inputs will be provided by the bank. done in kiosk application, However any business logics, which are related to However integration will be vendor's responsibility. manipulation in amount must have to be done on the CBS side. Kindly confirm. Page 2 of 6
20 58 1.23 Bar code should be printed by the existing passbook printers in the branch. Bar code printing should not affect the existing settings of the printer and it should not affect the CBS options available to the Teller. Further, both the options of printing the passbook and printing bar code should work without affecting the functioning of the passbook printer/ Teller PC ( without bringing down the system or without changing the settings of the printer or without any human intervention like pressing the ONLINE or OFFLINE button of the existing passbook printer at the branch). Pre-bid Replies for RFP for Barcode Based Semi Automatic Self Service Pass Book Printing Terminals.xlsx Printing of Barcodes through passbook printers available in branches is technically possible but quality of barcodes highly depends on printer condition. Poor quality will create difficulty in proper reading of barcode during operation at KIOSK. Poor ribbon quality will also result into improper printing of barcodes which is beyond control of supplier. How bank will ensure proper printing quality of barcode and placement on passbook to proper allocated space? Bank is exploring option of having passbook with preprinted Barcode. 21 58 1.24 For display of the messages, the languages should be configurable in Hindi, English and One of the regional languages (specified by the Bank) as per the Bank requirements, which are to be preloaded in the kiosk. Bank needs to provided respective translated messages in required regional languages with reference to English and Hindi messages during UAT. Kindly confirm Vendor will be responsible to provide multi lingual support 22 88 1 - Kiosk Properties Exterior: Height- 5.2 feet, Width- Max 2.25 feet, Depth- 2.5 ferequest for Bank to Add Max for Height and Depth as well.change clause as " Height - Max 5.2 feet Depth - Max 2.5 feet" 23 89 4 - Operating system OS should be Windows 7 or above, capable of multitasking rewe will provide POS ready 7. Proposed OS is Windows POSReady 7, which is optimized Microsoft POS Win7 will version of Windows 7 professional for Point of Service solutions and having all the Linux is not acceptable. features of Windows 7 professonal required for Kiosk Operation. Also request Bank to add Linux as well in OS. 24 90 6 -Passbook Printer Font size of passbook to be printed is Arial 10 or as per the directions of regulatory authority/rbi from time to time We Understand, as per RBI guidelines Pass Book must be printed in font size as of Arial- 10 using any equivalent/resident font. Kindly confirm? 25 92 16 Bank is exploring the option to arrange for new passbook stationary with pre-printed barcodes. The vendor will provide solution which will help to map the barcode number with the account number This should be web based utility and it should ensure to take care of the account & barcode number mapping uniqueness and in any case printing of transaction pertaining to one account should not get printed on other passbook. We understand, this requirement comes under the scope of CBS, where in they have the access of all the account numbers which is being used in the system and with respective branches for the purpose of mapping. However, if vendor needs to provide the solution than there would be separate setup required which consist hardware/software for the mapping purpose and real time synchronisation with account numbers available in CBS(Bank to facilitatethe same). This would attract differenct comercials as well. Vendor has to factor all the cost in the RFP. No separate commercial will 26 9 3 Bid Security of Rs. 5 Lacs in form of DD. EMD period is not given & request to consider Bank Guarantee along with valid period.. Refer to clause 3.1, 3.5 and 3.6 on page 9 and 10 respectively. 27 16 11 Delivery& installation of Bar Code based Semi Automatic Passbook printing terminals will be at IDBI Bank locations Pan India within 4 (four) weeks for all locations except Road Permit locations from the date of placement of order / order list provided by the dealing group. Two (2) additional weeks will be given for the branches which are falling under Road Permit. Delivery time should be start from the date of formal order with complete details such All the details will be incorporated in Purchase order as address, contact details etc & readiness of site for delivery. 28 41 25.1 The Successful Bidder will be entirely responsible for all applicable taxes, duties, levies, imposts, costs, charges, license fees, road permits etc., 29 62 9 For any delivery, instalation & commissioning beyond the specified period, a penalty @ 1% of PO value per week of part therof will be levied, subject to maximum 5%. If Road permit collected by LIPI Banks to provide required documents/ detials on time. In case of any delay from Bank side same period to be extended in the delivery period for that particular loaction. 1.) Once again penalty @1% for delay in delivery mentioned in this clause. Is this apart from 0.50% LD mention in clause 21 on page 39 respectively So pls remove this clause. 2.) LD/ Penalty should be deduct from undelivered value not PO value. 30 83 annexure 11 In PBG format point No. 5.6 : The absense or deficiency of power on the part of the guarantor to give guarantees and/or indemnites or any irregularity in the exercise of such powers. Request to remove this clause Page 3 of 6
Pre-bid Replies for RFP for Barcode Based Semi Automatic Self Service Pass Book Printing Terminals.xlsx 31 83 annexure 11 In PBG format point No. 8: For all purposes connected with As per our Bank Pls write here Udaipur city because BG issued by Udaipur locally. this Guarantee and in respect of all disputes and differences Request to consider the jurisdiction of place which Bank Guarantee has been issued. under or in respect of these presents or arising there from the courts of Bombay city/ Mumbai city where the Bank has its Registered Office shall alone have jurisdiction to the exclusion of all other courts. 32 28 23.5 The Bidder shall bear all costs and expenses for the execution, stamp duty and submission of the contract and agreements. Bank shall not be responsible or liable for reimbursing / compensating these costs and expenses. Cost incurred for stamp duty has to be borned by bank. Cost of stamp duty has to be borne by the vendor only 33 7 Cost of Bid-Rs.10,000/- (Rupees Ten Thousand Only] This is exempted for SME units registered with NSIC ( National Small Industries The Bidder may submit the NSIC certificate and Corporation). We wants Bank's confirmation and concurrence here. (Copy of request for exemption. However, It is the Notification is attached ) responsibility of the bidder to ensure compliance with the terms and conditions of exemption. It may 34 9 3.1 3.1. The Bidder shall furnish as a part of its Bid, a Bid This is exempted for SME units registered with NSIC ( National Small Industries be noted that, the exemption of EMD / Bid Security of Rs. 5,00,000/- (Rupees Five Lakhs Only) Corporation). We wants Bank's confirmation and concurrence here. (Copy of security is available only to OEMs and not to Notification is attached ) traders/ dealers selling goods and / or services. 35 11 7.4 The bidder should have a minimum turnover of Rs 20 crores during last three financial i.e. 2012-13, 2013-14 and 2014-15. We request Bank to consider Rs 10 crores turn over in any one of the last three finacial years 2012-13, 2013-14 and 2014-15. Please refer Corrigendum. The Bidder should have a minimum turnover of Rs. 20 Crores in any of the last three financial years i.e. 2012-13, 2013-14 and 2014-15. 36 11 7.7 The Bidder should have its own exclusive self service passbook printers support infrastructure in at least 20 states covering minimum 100 centers across the country to provide support and service to all self service passbook printer locations of the Bank The same can be modified as "The Bidder should have its own exclusive self service passbook printers support infrastructure in at least 20 states and along with franchise partners together covering minimum 100 centers across the country to provide support and service to all self service passbook printer locations of the Bank 37 15 10.2 Supply, Installation and acceptance of Hardware by the We request bank to consider at least 80% payment on delivery of kiosks and balance user: 100% on delivery, installation, live implementation, 20% on installation of Kiosks. Also if installation delayed on account of site readiness and on production of acceptance certificate. the balance 20% to be released within 30days of delivery of kiosks. 38 16 11.1 Delivery& installation of Bar Code based Semi Automatic We request bank to consider Delivery installation period of 6 (six) weeks for all Passbook printing terminals will be at IDBI Bank locations locations except Road Permit locations from the date of placement of order / order list Pan India within 4 (four) weeks for all locations except provided by the dealing group. Two (2) additional weeks for the branches which are Road Permit locations from the date of placement of order falling under Road Permit. Considering import cycle of 4 to 6 weeks for the passbook / order list provided by the dealing group. Two (2) additional printers and other components weeks will be given for the branches which are falling under Road Permit. 39 27 18.C.3 L1 vendor will be arrived at through an Online Reverse Auction (ORA). Bank reserves the right to negotiate the price with the finally successful bidder before awarding the contract. As per MSME guidelines, SME units are entitled for 20% of the order quantity if SME units Quote prices within 50% of the L1 price. We request bank to incorporate the same. The relevant guidelines of MSME are attached All the relevant guidelines issued by the Govt. of India (GOI) will be adhered to, by the Bank. Page 4 of 6
40 62 8 Severity of the call will be decided by the bank and will be notified during logging a call Pre-bid Replies for RFP for Barcode Based Semi Automatic Self Service Pass Book Printing Terminals.xlsx We request bank to consider this as maximum panalty of Rs 300 to 500 per day for lower to higher category of calls per day The penalty will be as under: Low: 0.5% of kiosk cost per day Medium: 1.0% of kiosk cost per day High: 5.0% of kiosk cost per day In case of 3 (three) consecutive failure of any System during the warranty period, the Bidder will have to replace the equipment with an equipment of higher configuration unconditionally at no extra cost within 15 (fifteen) days of the logging of the call at the fourth instance of failure.in case the Bidder fails to replace the equipment, the cost of the equipment would be adjusted against any amount payable or PBG. 41 Solution to be provided to print bar code directly on top of the passbook or on the sticker which is affixed on the passbook, with the existing passbook printers available at branches of any standard models like Epson, Olivetti, Lipi, TVSE, etc. Along with bar code, account number is to be printed on the passbook/sticker Should be capable of operating in Auto Trigger Mode for hands free operation and reads barcodes of all popular symbologies, including Code 128, with up to 36 Characters Bank is exploring the option to arrange for new passbook stationary with pre-printed barcodes. Printer bar code should be capable of reading pre-printed barcodes. This has got dependency on Life of branch teller printers and firmware. Bank has to provide quality printers with requisit firmware updated. Bank will arrange to provide quality printers with requisite firmware updated. 42 95 ANNEXURE II ELIGIBILITY CRITERIA sr no. 7 The Bidder should have its own exclusive self service The bidder should submit affidavit for service support for all States and location where passbook printers support infrastructure in at least 20 bank will assign the work to the bider. states covering minimum 100 centers across the country to provide support and service to all self service passbook Also the bidder should have more than 100 service support centers in India. The details printer locations of the Bank (Refer annexure V) should be mentioned in the list. 1. State 43 95 ANNEXURE II ELIGIBILITY CRITERIA sr no. 11 IS0 14001 Certificate (OEM) to be submitted. 2. why Name it is required? of Contact In person case of pass book printing kiosk data security is more essential certification i.e. ISO 27001:2005, It is requexted that kindly remove the ISO 14001 and incorporate the ISO 27001:2005 for this requiremen 44 9 3/3.1 BID SECURITY / EARNEST MONEY DEPOSIT (EMD): The We are registered under Single Point Registration Scheme (SPRS) of NSIC as MSEs. So Bidder shall furnish as a part of its Bid, a Bid Security of Rs. We are exempted from payment of cost of RFP & EMD. 5,00,000/- (Rupees Five Lakhs Only) by way of demand draft or bankers cheque or pay order in favor of IDBI Bank Limited payable at Mumbai. This Bid Security must accompany the technical bid. 45 16 11/11.1 Delivery& installation of Bar Code based Semi Automatic Passbook printing terminals will be at IDBI Bank locations Pan India within 4 (four) weeks for all locations except Road Permit locations from the date of placement of order / order list provided by the dealing group. We request bank to keep delivery& installation of Bar Code based Semi Automatic Passbook printing terminals will be at IDBI Bank locations Pan India within 6 (Six ) weeks for all locations except Road Permit locations from the date of placement of order / order list provided by the dealing group.. ISO -14001 certificate of the OEM should be submitted by bidder. The Bidder may submit the NSIC certificate and request for exemption. However, It is the responsibility of the bidder to ensure compliance with the terms and conditions of exemption. Generally, this exemption is available only to OEMs and not traders/ dealers in the goods, for the purpose of EMD / Bid security only. 46 66 1 Prices quoted should be exclusive of Sales tax/ VAT/ Service tax, as applicable We request bank to keep Excise Duty also extra. since bank is going to use Excise Scrip so bank will get benefit of excise duty. Page 5 of 6
Pre-bid Replies for RFP for Barcode Based Semi Automatic Self Service Pass Book Printing Terminals.xlsx 47 88 06-02 Technical Specification for Bar Code Printer As per the RFP bank is looking for passbooks with pre-printed stationary. then what is scope of Barcode printer? as there is no line item for barcode printer in the commercial. 48 89 3 CPU : Intel based system- Intel i3 (minimum) processor 2100 We recommend Dual core 3.0 GHz or above. as this is more than sufficient to handle or above, 3.10 GHz or above running on Windows 7 or the kiosk workload higher 49 90 6 Passbook Printer : Standard passbook printer (all make and models) with inbuilt barcode scanner including the required serial/parallel/usb ports to meet RFP requirement Please refer Corrigendum. The sepcification of barcode printer stands deleted. We request to add one more line to this clause as" the make of passbook printer and barcode scanner should be the same" or "barcode scanner should be original integral part of the printer" 50 91 9 Bar Code : Along with bar code, account number is to be printed on the passbook/sticker Is bank going to use passbooks with pre printed stationary or barcode sticker or Bank is exploring option of having passbook with preprinted Barcode. barcode printing on passbook directly? To print directly on passbooks bank should provide API interface from the respective desktop passbook printer supplier. We recommend to use passbooks with pre-printed barcodes. 51 91 14 Application Software Bank should provide the related hardware ( server and OS ) for loading the Middleware and central monitoring Tool. 52 92 16 Barcode Mapping Software : We can provide WEB based barcode mapping solution. Bank should provide database and server and access port access 53 As per MSME."Public Procurement Policy for Micro & Small Enterprises (MSEs) Order, 2012" as notified by the Government of lndia, Ministry of Micro Small and Medium Enterprises, New Delhi vide Gazette Notification dated 26.03.2012, public sector institutions including Banks are mandated to procure a minimum of 20% of all procurement from MSME vendors. Request to please add a similar clause in line with the MSME notification. Bank will provide necessary infrastructure like Server, OS. All other software required to run the Bank will provide necessary infrastructure like Server, OS. All other software required to run the All the relevant guidelines issued by GOI will be adhered to, by the Bank. Date :- 31st December 2015 Place :- Mumbai Page 6 of 6