AUXILIARY & ADMINISTRATIVE SERVICES FOOD SERVICES Food Services realized a decrease of less than 1% in meal plan sales from the previous year. The division sold a total of 8,016, which was a decrease of 64 plans. However, spring semester meal plan sales increased by 1.6% over fall meal plan sales. With the expansion of campus housing capacity due to the opening of a new residence hall, the Food Service division also realized a decrease in the number of off-campus students purchasing the meal plan. The extension of dinner serving hours at The Village Summit at Joe Frank Harris until 9:00 p.m. Monday through Thursday was widely popular with meal plan customers this year. The division continues to receive rave reviews on the 24-hour service at Snelling Dining Commons. This service is so popular that students have created their own terminology for this event called Snellibrate and have produced their own Snellibrate YouTube video about the Snelling dining experience. The contract rates for the two meal plan options for Fiscal Year 2011 were as follows: Contract Rate Semester Payment Average Cost Per Day 5-Day $ 3,486 $ 1,743 $ 18.74 7-Day $ 3,688 $ 1,844 $ 14.24 Summary of Major Accomplishments Food Services participated in the Association of College and University Housing Officers International/Educational Benchmarking, Inc. (ACUHO-I/EBI) benchmarking survey during FY 2011. This survey determines student satisfaction for campus services. Food Services received the following rankings: 1 st among Select 6 (participant colleges whose demographics were considered comparable to UGA s demographics) 1 st among Our Class (participant colleges that are similar to UGA) 1 st among All Schools (ranks UGA with all surveyed campuses) The 2011 Princeton Review rated UGA Food Services as number six in its Best Campus Food Rankings, and the division was recognized by the Campus Prowler magazine with an A+ in its rating of campus food service programs. Food Services received a third Governor s Commendation for Excellence in Customer Service this time for service during the snow event during January 2011. Food Services is the first state organization to receive a third Governor s Commendation for Customer Service. The division also was well represented with finalists in all categories at the 2011 Finance and Administration Employee Recognition Ceremony. D-88
UGA Food Services was the recipient of favorable press and was featured in the following publications: Newspapers: o Athens Banner-Herald o Red and Black o Columns Trade Publications: o Food Services Director o On Campus Hospitality o Food Management o Bulldog Families o Campus Dining Today o Southeast Food Service News In FY 2011, the division was recognized with two Loyal E. Horton Dining Awards, bringing the division s overall total to 67. The division received a bronze award for Residence Hall/Special Event and a bronze award for Residence Hall/Standard Menu. The receipt of these awards brings the total number of national awards to 75. The division was very successful in recruiting student employees this year and maintained a waiting list for student employment during the entire year. Staff members serve in numerous professional capacities in NACUFS to include regional vice president, regional treasurer, regional culinary challenge chair, internship committee member, and national conference committee chairs. The division serves as a host site for the ACUHO-I internship program. The division continues to provide community support for the homeless in this area through the Full Plate Food Recovery Program for the local homeless shelters. During FY 2011 the division donated 11,701 pounds of food to Full Plate and 14,172 pounds to the Northeast Georgia Food Bank. Staff members also participated in numerous local advisory committees such as Athens Technical College Occupational Advisory Committee and the Oconee High School Technology/Career Advisory Committee. Food Services also participated in the Adopt-a-Class and Young Dawgs programs through the local schools. One of the University of Georgia s chefs was chosen to participate in the Regional Culinary Challenge competition. The chef at the Village Summit received a bronze medal for the recipe Seared Beef Tri-Tip Cutlets with Tomato Jam and Horseradish Potatoes. The division also provided catering services for the second annual Stadion Classic at UGA Nationwide Tour golf tournament event held at the University Golf Course this year. D-89
Summary of FY 2012 Goals Increase meal plan sales by increasing off-campus student participation and increasing seven-day meal plan sales. Increase recruitment of student employees and reduce the use of temporary employees. Win two additional Loyal E. Horton awards to bring the division s total to 69. Retain the division s top 1% customer benchmarking ranking. D-90
FOOD SERVICES - ALL UNITS Revenue (1) $ 36,158,831 100.0% $ 34,568,846 100.0% Cost of Goods 10,469,128 29.0% 10,087,470 29.2% Gross Profit 25,689,703 71.0% 24,481,376 70.8% Personal Services 14,723,029 40.7% 14,164,251 41.0% Direct Expenses (2) 3,551,718 9.8% 3,345,620 9.7% Indirect Expenses 1,179,729 3.3% 1,141,288 3.3% Total Operating Expenses 19,454,475 53.8% 18,651,158 54.0% Net Operating Income 6,235,228 17.2% 5,830,218 16.9% Depreciation 562,597 1.6% 582,887 1.7% Debt Service 1,213,940 3.4% 1,213,940 3.5% Total Transfers 1,776,537 4.9% 1,796,827 5.2% Net Income $ 4,458,691 12.3% $ 4,033,391 11.7% (2) Includes a distribution of administrative expense D-91
FOOD SERVICES - TATE CENTER Revenue (1) $ 633,230 100.0% $ 552,424 100.0% Cost of Goods 293,381 46.3% 268,323 48.6% Gross Profit 339,849 53.7% 284,101 51.4% Personal Services 483,499 76.4% 490,792 88.8% Direct Expenses 364,169 57.5% 270,618 49.0% Indirect Expenses 17,625 2.8% 14,791 2.7% Total Operating Expenses 865,293 136.6% 776,201 140.5% Net Operating Income (525,444) -83.0% (492,100) -89.1% Depreciation 66,695 10.5% 43,741 7.9% Total Transfers 66,695 10.5% 43,741 7.9% Net Income $ (592,139) -93.5% $ (535,841) -97.0% D-92
FOOD SERVICES - FOOD ADMINISTRATION Revenue (1) $ - 0.0% $ - 0.0% Cost of Goods - 0.0% - 0.0% Gross Profit - 0.0% - 0.0% Personal Services 1,302,583 0.0% 1,211,549 0.0% Direct Expenses (2) 583,657 0.0% 470,523 0.0% Indirect Expenses 6,295 0.0% 8,777 0.0% Total Operating Expenses 1,892,535 0.0% 1,690,849 0.0% Net Operating Income (1,892,535) 0.0% (1,690,849) 0.0% Depreciation 56,165 0.0% 58,375 0.0% Total Transfers 56,165 0.0% 58,375 0.0% Net Income $ (1,948,700) 0.0% $ (1,749,224) 0.0% (2) Includes a distribution of administrative expense D-93
FOOD SERVICES - BOLTON DINING HALL Revenue (1) $ 6,462,153 100.0% $ 6,677,011 100.0% Cost of Goods 2,057,319 31.8% 2,105,712 31.5% Gross Profit 4,404,834 68.2% 4,571,299 68.5% Personal Services 2,194,219 34.0% 2,099,963 31.5% Direct Expenses 470,962 7.3% 468,989 7.0% Indirect Expenses 271,806 4.2% 271,792 4.1% Total Operating Expenses 2,936,986 45.4% 2,840,745 42.5% Net Operating Income 1,467,848 22.7% 1,730,554 25.9% Depreciation 32,754 0.5% 37,060 0.6% Total Transfers 32,754 0.5% 37,060 0.6% Net Income $ 1,435,094 22.2% $ 1,693,494 25.4% D-94
FOOD SERVICES - LARRY'S SUBS Revenue (1) $ 248,074 100.0% $ 260,631 100.0% Cost of Goods 87,048 35.1% 98,105 37.6% Gross Profit 161,027 64.9% 162,526 62.4% Personal Services 243,426 98.1% 273,873 105.1% Direct Expenses 47,971 19.3% 45,585 17.5% Indirect Expenses - 0.0% - 0.0% Total Operating Expenses 291,397 117.5% 319,458 122.6% Net Operating Income (130,370) -52.6% (156,932) -60.2% Depreciation - 0.0% - 0.0% Total Transfers - 0.0% - 0.0% Net Income $ (130,370) -52.6% $ (156,932) -60.2% D-95
FOOD SERVICES - CHICK-FIL-A Revenue (1) $ 654,139 100.0% $ 626,697 100.0% Cost of Goods 211,891 32.4% 204,129 32.6% Gross Profit 442,247 67.6% 422,568 67.4% Personal Services 276,760 42.3% 233,777 37.3% Direct Expenses 97,590 14.9% 82,926 13.2% Indirect Expenses - 0.0% - 0.0% Total Operating Expenses 374,350 57.2% 316,702 50.5% Net Operating Income 67,898 10.4% 105,866 16.9% Depreciation - 0.0% - 0.0% Total Transfers - 0.0% - 0.0% Net Income $ 67,898 10.4% $ 105,866 16.9% D-96
FOOD SERVICES - SNELLING DINING HALL Revenue (1) $ 6,387,185 100.0% $ 6,752,991 100.0% Cost of Goods 1,782,873 27.9% 1,822,675 27.0% Gross Profit 4,604,312 72.1% 4,930,316 73.0% Personal Services 2,320,509 36.3% 2,348,178 34.8% Direct Expenses 495,525 7.8% 430,943 6.4% Indirect Expenses 316,370 5.0% 328,660 4.9% Total Operating Expenses 3,132,403 49.0% 3,107,780 46.0% Net Operating Income 1,471,909 23.0% 1,822,536 27.0% Depreciation 58,894 0.9% 92,587 1.4% Total Transfers 58,894 0.9% 92,587 1.4% Net Income $ 1,413,015 22.1% $ 1,729,949 25.6% D-97
FOOD SERVICES - HOTEI'S Revenue (1) $ 320,173 100.0% $ 324,125 100.0% Cost of Goods 103,106 32.2% 96,024 29.6% Gross Profit 217,067 67.8% 228,101 70.4% Personal Services 213,032 66.5% 193,541 59.7% Direct Expenses 42,500 13.3% 46,605 14.4% Indirect Expenses 6,164 1.9% 6,214 1.9% Total Operating Expenses 261,696 81.7% 246,360 76.0% Net Operating Income (44,629) -13.9% (18,259) -5.6% Depreciation - 0.0% - 0.0% Total Transfers - 0.0% - 0.0% Net Income $ (44,629) -13.9% $ (18,259) -5.6% D-98
FOOD SERVICES - BARBERITOS Revenue (1) $ 374,824 100.0% $ 368,995 100.0% Cost of Goods 149,367 39.8% 148,618 40.3% Gross Profit 225,457 60.2% 220,377 59.7% Personal Services 249,732 66.6% 240,780 65.3% Direct Expenses 58,822 15.7% 66,982 18.2% Indirect Expenses - 0.0% - 0.0% Total Operating Expenses 308,554 82.3% 307,762 83.4% Net Operating Income (83,096) -22.2% (87,385) -23.7% Depreciation - 0.0% - 0.0% Total Transfers - 0.0% - 0.0% Net Income $ (83,096) -22.2% $ (87,385) -23.7% D-99
FOOD SERVICES - OGLETHORPE DINING HALL Revenue (1) $ 7,871,806 100.0% $ 7,662,641 100.0% Cost of Goods 2,060,291 26.2% 1,947,415 25.4% Gross Profit 5,811,515 73.8% 5,715,226 74.6% Personal Services 2,612,461 33.2% 2,495,376 32.6% Direct Expenses 443,815 5.6% 470,501 6.1% Indirect Expenses 189,915 2.4% 193,970 2.5% Total Operating Expenses 3,246,190 41.2% 3,159,848 41.2% Net Operating Income 2,565,325 32.6% 2,555,379 33.3% Depreciation 50,678 0.6% 55,283 0.7% Total Transfers 50,678 0.6% 55,283 0.7% Net Income $ 2,514,647 31.9% $ 2,500,096 32.6% D-100
FOOD SERVICES - CENTRAL FOOD STORAGE Revenue (1) $ - 0.0% $ - 0.0% Cost of Goods - 0.0% - 0.0% Gross Profit - 0.0% - 0.0% Personal Services 643,784 0.0% 631,652 0.0% Direct Expenses 118,831 0.0% 71,481 0.0% Indirect Expenses 70,313 0.0% 66,768 0.0% Total Operating Expenses 832,928 0.0% 769,901 0.0% Net Operating Income (832,928) 0.0% (769,901) 0.0% Depreciation 51,050 0.0% 51,434 0.0% Total Transfers 51,050 0.0% 51,434 0.0% Net Income $ (883,978) 0.0% $ (821,335) 0.0% D-101
FOOD SERVICES - CATERING Revenue (1) $ 774,589 100.0% $ 678,146 100.0% Cost of Goods 285,254 36.8% 330,618 48.8% Gross Profit 489,336 63.2% 347,528 51.2% Personal Services 322,624 41.7% 323,759 47.7% Direct Expenses 66,431 8.6% 118,585 17.5% Indirect Expenses 8,596 1.1% 10,048 1.5% Total Operating Expenses 397,650 51.3% 452,391 66.7% Net Operating Income 91,686 11.8% (104,863) -15.5% Depreciation 11,191 1.4% 8,735 1.3% Total Transfers 11,191 1.4% 8,735 1.3% Net Income $ 80,495 10.4% $ (113,598) -16.8% D-102
FOOD SERVICES - SATELLITE OPERATIONS Revenue (1) $ 1,136,902 100.0% $ 1,034,805 100.0% Cost of Goods 442,619 38.9% 435,681 42.1% Gross Profit 694,283 61.1% 599,124 57.9% Personal Services 501,528 44.1% 502,234 48.5% Direct Expenses 106,772 9.4% 96,151 9.3% Indirect Expenses 4,824 0.4% 3,644 0.4% Total Operating Expenses 613,124 53.9% 602,030 58.2% Net Operating Income 81,159 7.1% (2,906) -0.3% Depreciation 2,342 0.2% 3,008 0.3% Total Transfers 2,342 0.2% 3,008 0.3% Net Income $ 78,817 6.9% $ (5,914) -0.6% D-103
FOOD SERVICES - TASTE OF HOME CAFÉ Revenue (1) $ 50,268 100.0% $ 60,387 100.0% Cost of Goods 34,232 68.1% 42,677 70.7% Gross Profit 16,036 31.9% 17,710 29.3% Personal Services 116,434 231.6% 146,313 242.3% Direct Expenses 15,582 31.0% 13,413 22.2% Indirect Expenses 2,159 4.3% 1,798 3.0% Total Operating Expenses 134,174 266.9% 161,524 267.5% Net Operating Income (118,138) -235.0% (143,814) -238.2% Depreciation - 0.0% 148 0.2% Total Transfers - 0.0% 148 0.2% Net Income $ (118,138) -235.0% $ (143,962) -238.4% D-104
FOOD SERVICES - EAST VILLAGE COMMONS Revenue (1) $ 10,900,129 100.0% $ 9,246,312 100.0% Cost of Goods 2,823,853 25.9% 2,492,305 27.0% Gross Profit 8,076,275 74.1% 6,754,007 73.0% Personal Services 2,660,154 24.4% 2,444,300 26.4% Direct Expenses 472,544 4.3% 549,811 5.9% Indirect Expenses 257,532 2.4% 199,835 2.2% Total Operating Expenses 3,390,229 31.1% 3,193,946 34.5% Net Operating Income 4,686,046 43.0% 3,560,061 38.5% Depreciation 229,285 2.1% 228,506 2.5% Debt Service 1,213,940 11.1% 1,213,940 13.1% Total Transfers 1,443,225 13.2% 1,442,446 15.6% Net Income $ 3,242,821 29.8% $ 2,117,615 22.9% D-105
FOOD SERVICES - RED CLAY CAFÉ Revenue (1) $ 247,543 100.0% $ 239,991 100.0% Cost of Goods 77,550 31.3% 85,419 35.6% Gross Profit 169,993 68.7% 154,572 64.4% Personal Services 193,356 78.1% 185,909 77.5% Direct Expenses 27,597 11.1% 35,534 14.8% Indirect Expenses 9,387 3.8% 7,777 3.2% Total Operating Expenses 230,340 93.1% 229,220 95.5% Net Operating Income (60,347) -24.4% (74,648) -31.1% Depreciation 3,543 1.4% 4,010 1.7% Total Transfers 3,543 1.4% 4,010 1.7% Net Income $ (63,890) -25.8% $ (78,658) -32.8% D-106
FOOD SERVICES - STUDENT LEARNING COFFEE SHOP Revenue (1) $ 93,393 100.0% $ 79,732 100.0% Cost of Goods - 0.0% - 0.0% Gross Profit 93,393 100.0% 79,732 100.0% Personal Services - 0.0% - 0.0% Direct Expenses 3,729 4.0% 927 1.2% Indirect Expenses - 0.0% - 0.0% Total Operating Expenses 3,729 4.0% 927 1.2% Net Operating Income 89,664 96.0% 78,805 98.8% Depreciation - 0.0% - 0.0% Total Transfers - 0.0% - 0.0% Net Income $ 89,664 96.0% $ 78,805 98.8% D-107
FOOD SERVICES - EAST CAMPUS COMMISSARY Revenue (1) $ 4,422 100.0% $ 3,958 100.0% Cost of Goods 60,345 1364.5% 9,769 246.8% Gross Profit (55,923) -1264.5% (5,811) -146.8% Personal Services 388,929 8794.6% 342,254 8647.1% Direct Expenses 135,223 3057.7% 106,045 2679.3% Indirect Expenses 18,744 423.8% 27,214 687.6% Total Operating Expenses 542,896 12276.2% 475,513 12014.0% Net Operating Income (598,818) -13540.7% (481,324) -12160.8% Depreciation - 0.0% - 0.0% Total Transfers - 0.0% - 0.0% Net Income $ (598,818) -13540.7% $ (481,324) -12160.8% D-108
FOOD SERVICES ORGANIZATION CHART Executive Director J. Michael Floyd Asst Director Business Services Cynthia Malcolm Asst Director IT /Bulldog Bucks Bill McGee Director Jeanne Fry Dietary Specialist Pat Brussack Senior Accountant Carol Eidson HR Specialist III Beverly Sexton Business Manager Ginny Hamilton IT Senior Manager Scott Cohenour Nutrition & Marketing Business Office Human Resources IT Department Asst Director Retail Operations & Catering Susan Van Gigch Materials Manager Brooks Oliver Facilities Manager Sammy Johnson Dining Commons Training Specialist Kris Ingmundson Central Food Storage Maintenance Retail Sales Manager II (Vacant) Retail Manager I Tamala Foreman Catering Manager Wayne Pahl Commissary Executive Chef Paul Oesterle Bulldog Café Red Clay Cafe Eateries Bolton Dining Commons Oglethorpe Dining Commons Snelling Dining Commons Village Summit Tate Cafe Dawg Bone Bone Appetit Dawg Snacks Creamery Manager II Wayne Fair Manager II Chef Darnell Tate Manager II Chef Bryan Varin Manager II Janet Rawlings Taste of Home Cafe Dawg Bites Tween the Pages Village Market Chef Bryan Haymans Chef Tim Neal Chef James Nichols Chef Shelly Orozco- Marrs D-109